Communication about delays was not very good. Crew and staff were excellent!
If they can provide a direct luggage transit line at JFK airport for all connecting flights, that would be prefect,
SAN-NRT was excellent experience with crew helping and assisting in all aspects of comfort. But NRT-BAN was not that comfortable with no blankets and pillows provided and treating it more like premier economy class. This has been the pattern I have observed where JAL uses non-trained crew, uncomfortable seats, restrooms not working, locking up window seats, business class comforts taken away on NRT-BAN route. Overall quality of service goes downhill on NRT-BAN flight. Not sure why?
I had a hard time checking in as my first and middle names lacked a space. The vendor spent a long time fixing it with the JAL. This should not have been a problem. Check in at ohare was good as Regina was very helpful and kind.
I booked with a traveling agency 1 year in advance. The company then changed our flights trying to shorten our stay months out from our departure that would cause us to significantly change our itinerary especially as a part of a larger group who had already purchased events for the trip. Not only will I never use KAYAK or ARANGANT again, I will never fly with American Airlines again. They did their utmost to ruin our first flight to Japan by turning every flight into an arduous ordeal. The flight home took 48 hours riddled with extended delays and multiple layovers. If you want to to ruin your trip use these companies that take your money and then choose the most inconvenient flights so that they can keep the profits for themselves. Worst experience is ever. Just book the flights yourself. The “savings” are not worth the headaches. Just delete the app altogether.
I was so hungry , from Boston to Tokyo, only 2 big food .
Impeccable services, excellent meals, on-time flights, what more can you ask for!
We ordered for non vegetarian Hindu meal but instead they served us vegetarian Hindu meal. That was also not good. It was very annoying and aggravating. Hope our return from Tokyo to jfk on March 27 same is not repeated. Caterar should understand difference between non vegetarian Hindu meal and vegetarian Hindu meal.
Food was great, Entertainment was bad, movies were not current and just did not have good variety. Granted I was tired so cranky might have played into my evaluation. Overall based on cost I definitely would fly them again. I am a million mile flyer on another airline, the service on JAL really beats all airlines.
Other than needing a bit more content on the IFE, Japan Air Premium Economy is amazing! It includes lounge access, and other than not having lay flat seats, felt better than some business cabins I’ve been on.
Great flight. I should have figured out the bed situation in biz class earlier. Confusing in dark. My bad.
Business class check-in was flawless; was automatically given a lounge voucher. Flight attendants were helpful and professional. There was a purser who introduced herself at the beginning of the flight but then I never saw her again.
For a 17hr economy flight it wasn’t bad at all, thankfully it wasn’t a narrow body plane.
Simplicity of boarding and corporate interactions were all totally positive and simple, brief, organized and clear. No regrets at all. I will favor flights with Cathay Pacific in the future.
Big selection and great food and beverages in business class with good service. Full recline but less privacy compared with Qatar.
Really impressed with the Airline and much with the Crew. The crew was amazingggg, changed seats very easily, provided a lot of snacks on demand, the plane is nice and clean, the menu is well presented; unfortunately, the food is not fantastic, but it's not bad either but nothing to rave about. I am still rating it as excellent because I loved everything else; food improvement will be great!
My flight was delayed by 8 hours I arrived at airport 4hrs earlier but to see if they can reroute me to get my connecting flt to Hong Kong. They auto rebooked my flt. With no chance. Which I missed this entire reservation through kayak. My next flt they got me on was at 6 am. Misses an entire day of my trip abroad all my accommodations seat assignments were missed and missed adding my TSA precheck to my ticket as well as my vegan meal request so I didnt have meals on any of the flight....so not a comfortable experience. Please help me with accommodations upon my return.
Seats in the absolute back row of the plane even though we booked ages ago :( Crew was awesome though
From BOS to HK, the crew had pushed me to choose the pasta for meal multiple times. It was a bad experience. Without this, everything was good.
The overall flight went well and the aircrew was pleasant.
First Flight got delayed had to get rebook for another plane ride to connect the next day the process was not helpful at all had to figure the whole processs myself poor service plane was small and customer service was horrible will not fly this airline again
Excellent overall. Boarding was a mess. Queue up too early, takes too long for them to start boarding but they want everyone to queue up and wait and wait.
When getting to our seats a blanket, headphones and pillow where there already. The food was very good and plentiful. I liked when they came around w/hot towels to freshen up with. Slippers, socks and an eye mask was a nice surprise. My husband and I have mobility issues and the transporters were absolutely wonderful and helpful w/the wheelchairs at each stop. Getting from one gate to the next they were a blessing.
Could have been better. Bag rechecking could have been eliminated. Gate location and direction need to be clearly stated.
I flew Business with my daughter and son. The service, friendliness of the staff and the comfort of the fully flat beds were phenomenal. Would definitely fly Turkish again soon.
Very comfortable in business class. Excellent service. Good food. Smooth trip.
As a first time flyer with Turkish Airlines. My experience was very good due to the factor that there were to many passengers on the my first flight compared to my connecting flight. However, I know that nothing is perfect and all companies are trying to accommodate their passengers to the best way possible. I will always say, a FEW INCHES will go LONG WAY. That's something all airliners should consider, and not only the money aspect!!! A long time commitment is better than one time service! Thank you
My experience with Turkish airlines has been pretty good. I connected from Istanbul to Tirana Albania. One of my luggage’s didn’t come. Very disappointed with that, we had our year old grandson with us! Babiest things were in that bag . Hopefully I get the bag tomorrow or next day !
We were traveling first class. Checkin counter lady and her manager, both were in bad mood and did not treat us well about checking in the handbag. The gate agent took care of it right away. I travel Turkish twice a year in first class. No one has ever refused to check in the hand bag. Not sure, why this agent and her manager refused. Everything else was excellent.
The cabin crew was excellent. They were fully staffed and very helpful. The food on the fight was quite good for surpassing my expectations of “airline food“
⭐ Absolutely AWFUL Experience with United Airlines! If I could give United Airlines ZERO stars, I would. The seats have practically NO legroom, making the flight feel like being crammed into a tin can with nowhere to move. Comfort? Forget about it! And the fees? Absolutely ridiculous! They seem to charge you for EVERYTHING. You pay for your ticket, then get hit with extra charges for things that should be part of a decent flying experience. What’s next, charging passengers for breathing? Flying with United feels less like being a valued customer and more like being a walking wallet. The seats are uncomfortable, the legroom is pathetic, and the constant nickel-and-diming is infuriating. For the price you pay, you would think they could at least provide a little space to stretch your legs and a travel experience that doesn’t leave you feeling ripped off. Do yourself a favor and look at other airlines before booking with United. I certainly won’t be rushing to fly with them again. Absolutely disappointing from start to finish!
Flight was very smooth from Boston. But when we got to Houston, the gate was not open and we waited on the runway for over 30 min!!
My flight from Boston to SFO was fine. Crew was friendly and helpful. Food was mediocre. Fright from SFO to MNL was not as good. My flight attendant was friendly but didn’t seem to have a lot of experience. She seemed overwhelmed. Also, this was the only red eye business class flight I’ve flown which only served dinner 2 hours after takeoff in a 13 hr flight. When I woke up 1 hr before landing, everyone was eating so I assumed bkft was being served. I pushed my button for help and no one came so I approached my flight attendant and she said they don’t serve bkft but she gave me choices for lunch or dinner. I routinely fly business class but I was disappointed with the lack of service and attention I was given on this flight. Also, most airlines will offer a snack or coffee before bkft is served but this was not offered during this flight. Overall, it was disappointing.
Horrible on the chicago end. They change hates then there is a plane at the new gate so we can’t pull in. Then that plane has mechanical issue and needs to be pulled back to the gate but we can’t get to another new gate due the other plane being in the way. Horrible gate management which will cause many customers to miss connections.
Very disappointing that on an international business class flight they would not give me access to the lounge in Boston. They said it was because it was a codeshare flight. International business class should include lounge access regardless of codeshare.
Great, except the canon was so cold. Even the flight attendants put jackets on
The app logs you out right when you are boarding requiring all passwords and reservation number for the flight. Super annoying
The pre-order only approach for fresh food is really challenging
Flight was 2.5 late. Maybe not United’s fault but late none the less. We were late as well on the first leg. WiFi quit working with an hour left.
I would have preferred a flight voucher and to hop on a different flight. Delayed over 6 hours.
Liked they had tv screens on plane but no service for drinks and a snack when other airlines do
The plane was very cramped and no room to move. Other passengers brought suitcases that didn't fit in the overhead bins. This made boarding and departing extremely slow.
I bought a ticket from Kayak. When I got to the airport, the was no ticket. I had to pay 5X to get to my destination. No response received from Kayak. I will NEVER use them again.
everything was fine. but paying for 1 piece of check-in luggage and denying passengers to board with carry-on luggage which by air line's standards does not fit is not acceptable. when one travels for a longer time one needs to have some essentials
Pearson Airport could not properly handle all the passengers who they needed to process in order to properly get them on board. As a result, I missed the departure of my flight from Toronto. The only saving grace is that Air Canada found a flight that only delayed me by one hour. However, this was no thanks to Pearson Airport!
I had a good experience. I liked being informed about the status of my luggage
The staff could have been friendlier. And Having the flight on time would have been much more convenient.
Old, noisy plane, bad coffee, delayed. Flight attendant was very nice.
We boarded 1.5 hours late. Long wait for the bags when we got to Mexico City. Long wait to get on plane with people mover truck. Friendly staff. They answered all questions as best the could. Such a long, long walk from the plane to customs. Thank you, Michael A. Burris Cambridge, Massachusetts USA
I was forced to check my carry-on bag, which I don't appreciate.
