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Cons: It would be appreciated if the movie were more updated.

Cons: Very unorganized and dirty inside cabin

Cons: I am stranded in Bangkok because the Flight you put me on violated China visa requirements. And I CANNOT get a hold of ANYONE to resolve issue.

Cons: It’s no fault of crew that the flight is difficult due to length of time from Pudong to Vancouver! But the seats are too close for such a long flight and my tv only had one ear plug working (yes, we changed plugs to try to get it to work, but because the plug-in jack on the tv itself was broken, it just wasn’t able to be fixed during my flight), and the tv is the only thing that makes the flight remotely bearable!!

Pros: They have big leg room and the service is good before broading

Cons: But on the plane. Food is totally terrible The service on the plane is 2 stars because they cannot speak English well. And rude on the plane

Cons: Crew kept on dropping food and trash on me. I was on an aisle seat. Restrooms were not cleaned during flight. Too dirty. Food sucked.

Pros: Full dinner onboard for 2 hr flight. Valiant crew trying to get chaotic boarding done and shuttling bags fore& aft dealing with a lot of flying newbies

Cons: No boarding by section and seat numbering starting from 31. Total chaos when boarding, didn't ask people to stuff small stuff under seats.

Cons: I did not get my luggage

Pros: This leg was continuation of flight that began in Xiamen. Same plane and crew. 787 Dreamliner layout is efficient, generous legroom and recline is better than American carriers. Crew works as team, fast and courteous. Very helpful and professional, Water offered frequently, trash pick up kept cabin neat, bathrooms always clean. Passenger announcements are clear and crisp is English and Chinese.

Cons: Really, no complaints. More entertainment choices would be appreciated however is not my priority.

Pros: The plane was new, the plane was clean, and all the airline hostesses were not 65 years old. Oh and everyone complaining about the visa requirements for China. Bend over a take one for the team like a man just Go to a travel agent in any in China Town. $100 US will get you a bias good for 10 years and it only take a week. Otherwise fly Delta for $1200.

Cons: Limited selection of English language movies but hey it was a China airline so no bit surprise there.

Cons: I was very sick and contagious and asked for a single person hotel room for the night before a connecting flight. It was not accommodated. It would have cost extra 100-200 yuan. Then when we asked for the shuttle to the hotel, the security at the departures level meant we could not exit and be picked up. No one could arrange pick up at arrivals. Instead we paid for a taxi ourselves. Poor service and coordination, especially considering I could barely talk and just badly needed a rest.

Cons: Why is my passport number wrong?

Pros: Pilot had good sense of humor.

Cons: Entertainment system in wife’s seat didn’t work

Cons: Flight was delayed by 2 hours, Captain came on PA after boarding that it was technical. Gate agent were not good at giving updates prior to boarding

Pros: upgraded to business, which made for a nice ride home.

Cons: seat and monitor seemed to have minds of their own, but only caused a minor inconvenience I'm frustrated with AA's information on movies, which is questionable and unrealable. For example, the recently released film 'Coco' was listed as PG-13 and not included in the "Disney" category. "Justice League" was listed as R. There are several other examples of misinformation in their movie listings. For parents who use the ratings as one piece of information to guide their children, it would be nice to have correct information when making selections. this problem is not new; it's been this way for over a year now. I hoped that over time they would get it right, but alas, it remains inconsistent at best.

Pros: Crew was very nice and accommodating.

Cons: Seat made my back hurt and couldn’t sleep but it was the coach section, not first or second class.

Pros: Very clean plane. Crew very courteous and diligent in keeping bathrooms and plane clean.

Cons: Limited bottles of water to drink.

Pros: Overall good experience

Cons: Food can be improved a lot

Pros: Good selection of movies and excellent inflight entertainment overall. Service was excellent.

Cons: Seats were very small.

Pros: attentive and courteous crew members Landed more than an hour early extremely smooth landing toilets were clean till the end though it was a 15 hr flight

Cons: smaller flights

Cons: Delay for 3 hours

Pros: Entertainment was very nice! Boarded on time

Pros: Boarding went well.

Cons: The flight was too warm. One particular flight attendant in economy was particularly gruff and made the flight unpleasant as she spoke abruptly to clients. One man asked for tea no sugar, she told him that he should just ask for black tea and not add things to his order. As she picked up trash she t

Pros: Clean, comfortable and on time.

Cons: Nothing

Pros: Boarding was smooth

Cons: More entertainment choices

Pros: On time.

Pros: Crew

Cons: Mechanical Maintenance

Pros: New "signature" business class is smaller than the old pod, but very functional layout.

Cons: Food created by Chef Hawksworth is mediocre at best.

Cons: Barely any legs room to move around and I’m 5”3

Cons: I missed my flight and had to pay more money to book another flight. I read the time wrong, it was in military time and I missed my flight

Cons: Food was subpar. The entertainment devices did not work.

Pros: Price and journey time

Cons: 1. Halt at Beijing (4.5hrs) was a bit too long 2. Boarding needs to be based on seat#/section#. Can't be single line for all passengers which creates chaos (people stand in 1 queue for almost an hour to board) 3. Meal option reserved/requested (hindu veg or indian veg) was not correctly honored.

Pros: Seats were comfortable. Staff was friendly. Food was delicious. Boarding was quick, once we started.

Cons: Boarded late and departed late. Couldn't use cell phones in airplane mode.

Pros: Crew is nice and always ready for helping.

Cons: Food was terrible and not fresh

Cons: I had to pack my laptop too much early - 15 minutes before we started descent. By other airlines it is possible to use it longer

Cons: The check in staff extremely rude and unprofessional. You can’t check your bag into your final destination You also must go thru immigration and customs in Chengdu

Pros: Service was excellent

Cons: Seat was very uncomfortable and remote panel for adjustment was too hard to manage plus entertainment remote was unless. I think plane is too outdated. Wear and tear cave seem throughout the plane interior

Pros: Asiana air is so nice, they give all customers slipper to feel comfortable on flight.

Cons: Food is just so so and they should give snack for long flights.

Pros: Delayed the whole night on the first flight and almost 2 hours on the flight back. Unbelievable!

Cons: The airline's on time record has got to improve. Period.

Pros: Nothing! I was upset the whole trip!

Cons: They made me cancel my 6 month stay to a 30 day stay when I arrived at the airport, otherwise they would not allow me on the plane! They said I needed a vista for the length of stay which I always get when I am in Manila for the past 8-10 years that I have been going without any prior warning before I confirmed this booking! I was charged $500.00 to change the departure date! Outrageous!

Pros: Food was good

Cons: Disappointed with some of flight attendants. ANA used to provide best customer service.

Pros: I enjoyed the flight because the flight NH9 wasn't fully booked, I used my next seat too. Also, the crews are generally better then usual, more smile. Food also better than last severity trips.

Cons: Even so, food can be better. I want more western drama on entertainment.

Pros: Crews and services.

Cons: My seat.

Pros: Crew was amazing

Cons: The boarding

Pros: Crews are good. The seat has more room for leg.

Pros: Price

Cons: This was my 2nd international flight with China Eastern Air. Both were delayed out of SFO because they didn't have planes. I missed my connection (even though I had a 4 hour layover)

Pros: Newer plane w seatback screen for entertainment. Baggage in Honolulu was delivered quickly. Crew was friendly n attentive.

Pros: Flight was comfortable and we were well looked after by the crew. Several meals and beverage services throughout the flight.

Cons: N/a

Pros: The food was good, ground crew in both Hong Kong and Vancouver airports are really nice and helpful

Cons: The crew in the airplane needs to be more accommodating

Cons: Food is limited considering 17 hr flight

Pros: You have earned a customer for life. The crew was fantastic, the plane was very new, and the entire process was easy. The fare was super cheap and a great value. Keep up the great work!

Cons: They lost my vegetarian food option and in return gave me a few cookies..

Pros: The Chinese people were wonderful! But I was required to pass thru security checks 3 times arriving. 3 times transiting and 3 times leaving. At customs, transit and departure. No common sense to their process only"letter of the law". For example I was taking beef jerky to my friends in Thailand but the Chinese security has a meat sniffing dog and they confiscated it as well as the girl in front of me More than $100 worth of jerky. They should have given it back at departure gate. I had to buy more in their duty free shop. Also they cancelled my flight without advising me but did get me on Thai airways later that day. Too much hassle to Transit China

Cons: Security

Pros: Nothing

Cons: Nothing. I was sent to two long layovers in China and was told they were too long for them to take me without a visa for China. I was not told I needed one for any layover. I had to purchase a ticket on another site to get home or be stranded in Manila. Kayak doesn't have a customer service number to fix this.

Pros: the order of boarding the plane

Cons: food was dry

Pros: New and very clean airplane. Appears to be an inch or two more room between the seats on the 787 to and from China. Good boarding procedure.

Cons: The actual flights were ok. The experience at the airports was the reason for the below average rating. They are not set up to handle transit passengers. The signage in English is poor or nonexistant. The overall level of English for the airport staff is very poor. One goes upstsirs/downstairs nunerous times. Because the second portion of WF858 is domestic flight, the passenger needs to exit the terminal and re-enter as an international passenger. Numerous security and passport lines. I found the movie selection to be poor with few non-violent movies available. Will not fly this route again.

Pros: Wonderful service. Comfortable flight. Boarded on time. Food was good and entertainment was good

Pros: Left the airport on time, arrived on time, good flight, good service onboard.

Pros: Nothing

Cons: Customer service

Pros: crews were amazing

Cons: Food

Pros: Plane was comfortable

Cons: I was in row 11 had to put my bag at row 28

Pros: Crew was very nice and accommodating

Cons: Seat was uncomfortable but then again it was coach, not first or second class. Back hurt during flight and may consider paying to upgrade next time. Also not given a lot of space/ leg room.

Cons: Get the plane to terminal bridge and not buss the passengers to and from to plane.

Cons: Snack options aren’t good.

Pros: Non stop flight. The crew went out of their way to help us enjoy the flight. Food was available during most of the flight. The crew was friendly and enjoyed helping us get to our vacation

Cons: The entertainment system. I started watching a movie but couldn’t finish. Once the movie stoped I could not restart it.

Cons: Flight missed connection. United wanted to reroute my entire flight flying coach even though I paid for business. They refused to give me a seat from sfo to lax. Also, they refused to reimburse me for the difference in the two l velsnof service.

Cons: Punctuality

Pros: Clean plane, nice staff

Cons: Small seats

Pros: You have earned a customer for life. The crew was fantastic, the plane was very new, and the entire process was easy. The fare was super cheap and a great value. Keep up the great work!

Pros: Food was plenty and plane very clean ...

Cons: The crew were not friendly at all. No one smiled.

Cons: Na

Pros: Staff recognized it was my wife's birthday made her feel very special. Good service. Leg room more than I expected.

Cons: Seats are a little uncomfortable.

Pros: My son enjoyed the flight and the worker where very nice to him.

Pros: Staff was terrific. On time. That’s most important.

Cons: Seats were not great. Don’t recline properly. Food Very salty. No WyFy. Issue with point allocations and issue entering business Lounge. Purchased membership for this purpose . Was downgraded on my Marco Polo Membership. An error by the airlines. Won’t fly again with this airlines as a result.

Pros: Nothing

Cons: It was operated by an alliance air company but I bought thru American Airlines, I even didn't know that was a coshare because I started the first leg with American, once it got cancelled they said that they couldn't do anything, and the other company said that the ticked was issued by American, nightmare. BTW I'm a Platinium member of American Airlines, what thy should at least give a little attention since I fly every month.

Pros: Clean lavatories

Cons: Always ran out of what we wanted for our meal, for both meals we didn't get our chosen meal. Ran out of snacks, not enough food. Water served from pitcher tasted moldy.