Daily cleaning, installation of cabin HEPA filters on flights to Hong Kong
Hong Kong has restricted the entry of all travelers who are not Hong Kong passport holders, Permanent Identity Card holders, work or study visa holders, or British passport holders with “British Nationality (Overseas)” nationality with the right of abode in Hong Kong.
Hong Kong has restricted all air passenger flights from the UK, Brazil, Ireland or South Africa, travelers who had visited the UK, Brazil, Ireland or South Africa for more than two hours within the past 21 days would be denied entry to Hong Kong.
Hong Kong has postponed the Air Travel Bubble with Singapore.
Travelers who have only been in China, Taiwan, or Macau in the past 14 days may still enter.
Hong Kong residents with an Identity card accompanied by a visa marked with “Permission to remain extended until” may enter Hong Kong within the validity of the permitted stay.
Hong Kong has included the UK to the list of specified high risk places on October 1, 2020.
Airline crew, government officials, spouses and minor children of Hong Kong residents, and personnel endorsed by the HKSAR government to engage in anti-epidemic work may also enter.
Travelers arriving at Hong Kong International Airport, with the exception of those travelling from mainland China, Macao and Taiwan must have a confirmation in English or Chinese of a hotel reservation in Hong Kong for at least 14 days.
Travelers who have been in the US, Kazakhstan, Bangladesh, Belgium, Canada, Ecuador, Ethiopia, France, Germany, India, Indonesia, Nepal, Pakistan, Philippines, Romania, Russia, Switzerland, Turkey, Ukraine and the UAE in the past 14 days must have a medical certificate with a negative COVID-19 nucleic acid test result issued at most 72 hours before departure. The certificate must be in Chinese or English.
From December 22, travelers are subject to a 14-day quarantine in one of the officially-designated quarantine hotels.
Travelers who arrived in Hong Kong from the UK after December 2 will need to serve a further 7 days self-isolation at home, in addition to the 14 days of hotel quarantine.
Airline crew are subject to medical screening upon arrival and self-isolation in a hotel. On 1 April the Hong Kong Government announced arrangements for two designated flights from the UK to Hong Kong. Those returning must undergo a 21-day compulsory quarantine in a specified quarantine facility once in Hong Kong. These flights are for Hong Kong residents only. The airline will open the ticketing reservation system on April 8 and travelers who have successfully booked tickets will be redirected to the reservation system of the specified quarantine facility to book their rooms at a rate of HK$400 to HK$500 per night. Upon check-in, travelers will be required to present proof of a negative COVID-19 test result for COVID-19, carried out no more than 72 hours of the scheduled departure of the aircraft.
From June 15, transit services at Hong Kong International Airport have now resumed for travelers who can be checked through from port of origin to final destination. Transiting between flights operated by different airlines is now allowed. Transiting through Hong Kong from, but not to, mainland China is now allowed until October 15. A number of restrictions still apply to transiting through Hong Kong, so it is advised to check with your airline or travel agent before traveling.
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
Cathay Pacific, American Airlines and Malaysia Airlines have waived their change and cancellation fees on flights to Hong Kong. Confirm policies on booking site.
LATAM Airlines does not allow booking a middle seat on flights to Hong Kong.
An average nonstop flight from the United States to Hong Kong takes 22h 37m, covering a distance of 7772 miles. The most popular route is San Francisco - Hong Kong with an average flight time of 14h 20m.
The cheapest ticket to Hong Kong from the United States found in the last 72 hours was $163 one-way, and $506 round-trip. The most popular route is from San Francisco to Hong Kong and the cheapest round-trip airline ticket found on this route in the last 72 hours was $701.
Cathay Pacific, American Airlines & Malaysia Airlines fly the most frequently from the United States to Hong Kong.
Based on KAYAK flight searches, the most popular destination is Hong Kong (100% of total searches to Hong Kong).
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a given destination and date is likely to change within 7 days, so travelers know whether to wait or book now.
Scores according to KAYAK customer reviews
Pros: "The coach seats were larger than seats for domestic flights. The windows were dimmable for optimal lighting."
Cons: "The armrests did not go up all the way, which made it difficult to maximize comfort with my travel partner."
Pros: "Crew was attentive and informative of delays"
Cons: "This was American Airlines .. my Bags came out late even though i was in Biz Class"
Pros: "The crew was super friendly."
Pros: "On time"
Cons: "JAL LAX Ground staff. Not helpful."
Pros: "very good"
Pros: "Pretty much everything"
Pros: "Nice seats. Ample leg room."
Pros: "The window shades were so cool. Seat was small but fairly comfortable and I like the foot rest."
Cons: "No vegetarian options on the main meal menu"
Pros: "Cabin crew were very nice. Food was okay, while the legroom was good too."
Cons: "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."
Pros: "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
Pros: "Super! Arrived 45 minutes early. Will definitely fly JAL again. I went baller and took business class. Ballerness is unstoppable, unsurpassed"
Pros: "Food wasn’t bad and flight crew were polite Flight took off around the time intended. Boarded and deplaned passengers quickly"
Cons: "Flight was too warm for 11hrs and I had to ask for temp to be reduced. Very stuffy Didn’t have sparkling water after 4hrs or ginger ale"
Pros: "Lots of room in premium economy, good entertainment selection. Clean bathroom ! Excellent service. Food was mediocre."
Pros: "The Crew"
Cons: "This terminal is not easy to find. You have to take bus from the main terminal."
Cons: "To Osaka was very good. Return flight back to US was mediocre. Flight attendant was forgetful about getting even water even with a half full flight."
Pros: "The stewardess of the flight from LA to Osaka was awesome , I don't remember her exactly name , I think she is older then other crew members working that day on economy class . She was very professional , serving customer with the best she can. Always smiles. I feel good whenever I see her walks by, smile and very professional When the meal was serve but they only had one dish to choose instead of two ( I guess that day Chicken Masala dish was high on demand so there are only Japanese dish left) she said we are so sorry with a very sincere gesture , I chose Japanese food because I like Japanese food anyway , she politely thanks me for my choice and later bring a bag of small mix snack for me and said thank you for being flexible . Later on, when we getting off the airplane she even helped me to stroll my carry on out to the airplane because I was carry too many stuffs with me and my daughter being so tired of the long flight so I have to comforted my daughter . The stewardess saw that and helping me a hand . I wish every airlines has someone like this crew member . Thank you so much for the awesome service on Japan Airlines."
Cons: "Crew that joked around and made loud laughters during flight Nonchalant crew serving attitude with reckless, indifferent safety demonstration Tasteless snack Delayed takeoff and prolonged landing AC as cold as in a fridge"
Pros: "Seats are extremely comfortable even in economy. Service was attentive and very gracious. Both meals were above average for airline food. Made a 12 hour flight seem much shorter!"
Pros: "All fright attendant are so nice and polite, also pretty. The meals are great and they served nice ice cream for dessert, the good quality ones! The bathroom was always clean, they keep it up so well. there was even toothbrushes and paper cup! I really enjoyed it even though I was in economy."
Cons: "only limited number of movie."
Pros: "The crews were polite and reliable. No bossy or mean like other airlines. they moved prompt, no running or fast walk on aisles, so that passengers can ask things easily. Food was much better comparing with any other companies. The boarding time was delayed one hour, however we landed japan 2, 3 mins later than the estimated arrival time. Landing technique was beautiful. American, United, ANA which I flew caused me have a deep Earache. I didn't get any pain from this flight. I am already scared of returning flight with American airplines."
Pros: "The level of service in Business Class was perfect. Flight attendants were friendly and very helpful"
Cons: "I thought the food was just so so. However, that's always a matter of personal taste."
Cons: "Why does the shorter of the two flights have more comfortable seats?"
Cons: "Food, especially before landing"
Cons: "Never make it on flight because the connection flight so messed up. Need to purchase new ticket with different airline finally."
Pros: "The flight was long, but good. I was able to upgrade to better seats for only $100 which made the long flight more comfortable. AA customer service on the flight was very good."
Cons: "Flight Delayed for almost an hour Luggage got delayed in Japan not received in VN till 2 days later Small seat -uncomfortable"
Pros: "service is great!"
Pros: "The flight attendants were so nice and gave a gift to my wife and I when they found out we were traveling for our anniversary! Everyone was so respectful and the food service was awesome. We even flew economy and had a great time!"
Pros: "Food, entertainment options, friendly staff"
Cons: "Beverage size could be more"
Pros: "Good, clean aircraft; professional, pleasant, well-trained crew. Felt good when I embarked, felt good when I disembarked. Can't ask for more than that."
Pros: "JAL has customer service that no other airline comes close to."
Cons: "Nothing, JAL is perfect. I mean it"
Pros: "The flight went well and the 3 meals were interesting. The staff was professional."
Cons: "It's kinda hard to sleep. Some of the food could taste a bit fresher and less microwaved."
Pros: "What sets JAL apart is the quality of service both on the ground and in the air. As customers, even in economy, no request was too minor to be treated as the most important of the day. Both legs were on time, the meals were excellent, and the chouce of movies was more than adequate. I will fly with JAL again."
Cons: "Not much leg room"
Pros: "Service was amazing and made me feel like I was in first class."
Cons: "The food wasn't good and the seats seemed outdated relative to other JAL flights I have taken on this route."
Pros: "attentive flight attendants, the aircraft looked reallly nice & they gave me a good seating position w/ more leg room"
Cons: "on a 12 hour flight they served meals only twice, at the beginning and at the end.. i was really starving in-between for somethign heavier (though u can ask for those biscuits etc).."
Pros: "Great staff and washlet toilets on board."
Cons: "I ended boarding last not one of the first as other airlines."
Pros: "Staff was great and everything went according to schedule."
Cons: "The food was bad, but this is my first time having such bad food on JAL."
Pros: "The food was good, which I didn't expect. The crew was kind."
Pros: "I didn't die"
Cons: "Plane was a bit old, headphone jack barely worked and the screen was scratched to hell"
Cons: "My flight was cancelled from Narita to Hong Kong and they put me up in a small unclean room. I was very disappointed with their service."
Pros: "It was my first time flying to Japan from LA and the experience was great. Yeah my flight was delay by 3 hours for reasons out of their control and I missed my connecting flight but they completely made up for it. The food and drinks were really good along with the service. Plus they booked me on another flight along with a hotel for the night. Awesome service and experience, I would travel with them again."
Cons: "I don't have anything to complain about."
Pros: "I enjoyed the amenities. I flew economy and was treated like a first class. Will definitely fly with Japan airlines again !"
Cons: "Everything was great !"
Pros: "The boarding was efficient. Cabin and lavatories were clean."
Cons: "The interior seems dated, with old-school channel based entertainment system, unlike the ondemand IFE most Asian airlines are equipped with. Meal service was also very slow - took over 50 minutes to serve the economy cabin. There was no choice of main available.. Main was an array of fish cakes type street snacks. It was edible but not impressive."
Pros: "Great entertainment options. Didn't try the food but I never do. Friendly and helpful staff."
Pros: "The crew on Japan Airlines are exemplary! Very efficient, polite & service with a genuine smile made this a very pleasant trip. Also, I had recalled on a flight I had taken a long time ago, how impressed I was at how clean the restrooms were maintained. Well, the high standard has not changed. Very impressed & looking forward to our return flight home."
Cons: "Cannot say there were any negatives."
Pros: "nothing at all...horrible aircraft, horrible flight"
Cons: "1) could not pre-book seat as it was a codeshare. You should change that...better on a budget carrier 2) The plane is not competitive, ancient entertainment system, no power in seats to plug in 3) Entertainment system did not work for all but 10 minutes or so of the flight. 4) food was really horrid, no japanese option!"
Pros: "great flight crew and clean airplane. Pilots did excellent job and it was comfortable seats, pillow and blanket."
Cons: "Food was bad compared to other flights to Tokyo that I have taken and entertainment was very weak."
Cons: "Great flight, great flight staff."
Pros: "Crew was friendly, eager to help. Flight arrived on time."
Pros: "Love ANA. Always a pleasure."
Pros: "Amazing crew! Great food service!!"
Cons: "Cleanliness of tray table"
Cons: "These are the friendliest and most helpful people in the business! They are my new go to from now on!"
Cons: "Mid night snack can be improved, it’s too small a portion."
Pros: "Onboard service was perfect - prompt, friendly and professional"
Cons: "The cabin was always kept a bit warm"
Cons: "Add a low carb meal option"
Cons: "The boarding was substantially late. There could have been better communication about the delay. However, the plane still landed on time and the flight was quite comfortable"
Pros: "Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty"
Pros: "boarding was super easy. the airline crew members are very polite and accommodating to any request or concern you might have."
Cons: "Less delays"
Cons: "Bigger seat, but compared to other experiences it was very good."
Pros: "There was lots of leg room. Crew was nice."
Cons: "One of our seats had a broken recliner button."
Pros: "Everything was good but we were not able to select seats on the leg from Tokyo to Nagoya until arrive at check in and by that time all seats assigned and we could not be seated together and had to have middle seats. ANA needs to work this out..."
Cons: "The sound for the entertain in seat 26G never worked....unsatisfactory for such a new aircraft “Dreamliner”, make it a dream."
Cons: "The way they board the passengers"
Pros: "The staff of ANA took superb care of us from the moment we entered the airport (both SEA and NRT); kindness, excellent food (choose the seafood diet, the food is excellent and you get served first!) and helpful directions in English whenever we looked the slightest bit confused. I will always look to fly ANA going forward. oh, and comfortable economy seats; enough room (I am 6'2") and no numb bum."
Pros: "Your crew.they are wonderful,we are flying with ANA this morning we hope to have the same experience.thank you."
Cons: "There isn't a bad comment."
Pros: "Clean and comfortable"
Pros: "Everything about ANA flight was excellent. From service to food and entertainment was spot o. Will now fly ANA flights to Asia if possible."
Pros: "On time. Nice 787 Dreamliner. Very comfortable flight."
Cons: "It was too hot in the plane. The plane lacked individual cooling control. We mentioned how warm it was to the flight attendant. It did cool down momentarily, but remained uncomfortably hot the remainder of the flight."
Pros: "The crew are so courteous and helpful."
Pros: "got cancelled"
Pros: "Everything went well. ANA customer service wonderful, both at the counter and on the plane. Loved the meals, and fun to watch the available movies and shows at your seat."
Pros: "crew from the check in to airplane very good"
Pros: "On time. Flight attendants don't shy away from helping passengers put their carryons in the cabin compartments. They were there in a split seconf to assist you - ANA flight attendants only. Food was great in ANA airlines. Toilet is clean. Boardinh was orderly."
Cons: "More frequent offer of drinks to passengers"
Cons: "See subject line"
Pros: "My wife had injured her knee before our trip and was having difficulty walking. Air Canada provided wheelchair assistance every part of our airport transfers between Atlanta and Japan. Thanks so much !"
Pros: "Food, comfort, service. Good comfort for an economy ticket. No complaints. Movies worked great, blankets and pillows provided. I thought good leg room, but I am only 5’4”. But I still get crowded on domestic flights—seems the seats get smaller and closer together on short flights every year. ANA was good service to Japan. Business class and first class looked awesome. Maybe someday."
Pros: "The configuration of 787-900 Busn. Class was very good. However need to age Chivas Regal to 18 years like KAL, not ordinary 12 years. Flight attendants were exceptionally efficient, professional, courteous, and outstanding ambassadors for ANA and Japan itself. In the US Marine Corps we would say "Ooo Rah". I may heed to check out your milage club and stop using various carriers for my trans Pacific flights. Thank you very much ANA."
Pros: "The crew has always been so polite, they seem like they are actually having a good time :) The planes have always been clean, and I've never seen a fellow passenger complaining."
Cons: "While I've always had plenty to eat, I'm not always familiar with some offerings...but that's on me."
Pros: "After flying domestic flights on US carriers, the idea of getting two meals and free drinks is almost shocking. Even more so when the food (though very Japanese) was quite good quality in economy. If you have to spend 10 hours or more crossing an ocean ANA is certainly a good bet, at least if you don't mind a bento box style meal."
Pros: "Crew very helpful and reassuring though plane late on arrival in tokyo."
Cons: "Due to snow in Seattle area plan departed 2 hours late which made a short connection time, but all went well."
Pros: "the place. new. lots of space for the legs. air inside the plane was better than others."
Cons: "kosher food is a no go. you need to improve this. also to hold fruits for vegi clients."
Pros: "Crew are nice, helpful and polite"
Cons: "Airport problems turned it into a very long flight. We circled around Narita for hours"
Pros: "Friendly and helpful staff. Although flight was delayed slightly with boarding, flight crew maintained same flight time, thus not adding any further delays."
Cons: "Meal options and/or supplied should be expended to expend options passengers have, especially if one option runs out."
Pros: "lunch was filling, ordered gluten free meal, received more food than expected, beef steak was good, potatoes nicely roasted, also got a side of large prawns (2) and a crab leg. Aircraft is a bit dated, seats hardly reclined beyond 10 degrees."
Cons: "Cabin is bit old, seats don't recline enough, smells musty."
Pros: "Excellent check in experience. Lots of leg room in Economy class. Meals were well prepared and tasty."
Pros: "They made a special dessart for my niece and her husband for their honeymoon trip."
Cons: "Not realky."
Pros: "Wonderful leg room for the flight, great selection of movies, wonderful staff, food is excellent, bathroom clean and large for airplane. Truly this was a fantastic experience"
Cons: "Nothing, they did run out of my breakfast food choice but the other choice ended up being great so Can't complain...."
Pros: "The food were good and just enough for the inflight need"
Cons: "The time to get to the next flight is so tight! I wish there's a 30 minutes more so I don't have to rush and be the last one to get in the plane."
Pros: "The food on board was great! Crew members were friendly!"
Pros: "Food and movies."
Cons: "One of the stewardess had an unfriendly look on her face."
Pros: "The airline made sure my family sat together when I couldn't get seats together online. The food was waaaaaay better than the US carriers, and the service was impeccable. 5 stars for ANA all around!"
Pros: "Efficient and uneventful"
Pros: "Excellent service, free new release in-flight movies, comfortable seating, plenty of food and drink included."
Pros: "Excellent plane, accessories. Friendly staff as you expect from ANA. Very comfortable trip."
Cons: "The food tasted very much like caned food and the seat had a pouch from wear and tear which wasn't very comfortable at all. Service didn't seem to anticipate service or emphasize needs."
Cons: "Best service"
Pros: "On March 4, my wife and I made a flight from New York to Sydney with a transfer in Doha, Qatar. We flew the Qatar airline business class. Everything was great despite a very large flight. New plane, very clean. Wide comfortable seats turning into a large comfortable bed. Great menu and good wine list. All staff are professionally trained and very friendly. All this made this flight very comfortable and we were not tired."
Pros: "The crew provide good service but personally i did not like the food that could be lot better."
Cons: "Extraordinarily care taken On board. Very impressed with Qutar Airways. Excellent"
Pros: "The crew was super amazing and went to all extent to make our journey with infant comfortable"
Pros: "Seat was sufficiently comfortable to get some rest and I was very ready to be done with the flight when the plane landed."
Cons: "Breakfast option - eggs and a sausage had much to be desired. Other meals were fine."
Pros: "On line flight experience"
Cons: "The food has to improve especially they have to provide fresh food"
Pros: "Attentive crew. Good selection of meals excellent wines"
Pros: "Airlines' diligence in arranging an alternative flight in place of the missed connection because the initial departure from JFK was delayed due to technical reasons"
Cons: "Much ballyhooed A350-1000 has noisy engines rudely interrupting my enjoyment of the entertainment system - may be my seats were too close to the engines. The seats are not all that comfortable though perhaps wider than usual configuration in economy."
Pros: "The crew was very friendly throughout the 7-hour flight."
Pros: "Qatar is awesome. Amazing service and great new planes."
Cons: "All good"
Pros: "Legroom was great Staff were great Bathrooms were very clean and cleaned often in the flight"
Pros: "Excellent meals. Pleasant cabin crew. Good inflight entertainment system and choices. Concerned about short connection in Doha but no problems. Good signage."
Cons: "No complaints."
Pros: "Passengers with kids up To ten yrs should be boarded with passengers with infants...otherwise excellent service...i like flying with Qatar airways.."
Pros: "Food and flight attendants were excellent in Business Class"
Cons: "Sitting near bathrooms was a bit noisy and difficult to sleep"
Pros: "Went out of their way to be helpful"
Pros: "The service is Top Knotch!!!"
Cons: "Wasn’t much music to choose from..."
Cons: "Even though we landed in Doha before our connection left ( barely-20 min)on Qatar airways, they would not hold the connecting flight for the 7 of us who were connecting. This was extremely disappointing as we then lost a full 8 hours of our first day arrival. If they schedule you for a 45 minute connecting flight, I suggest you book a later one. Our flight from NYC left on time but was 20 min late landing. Their only compensation to us all was use of the airport lounge in Doha ( quite nice with free food wine and showers, but would rather have had the extra day in Bali."
Cons: "Connecting Qatar flight should have been held, instead wen had to spend 9 hours in the airport until next flight"
Pros: "The bag with socks and toothbrush with paste was a nice touch. The flights operated on time! The seats were fairly comfortable for coach class."
Pros: "The food was great with three options for each meal and there were a lot of options for in flight entertainment"
Pros: "Staff was courteous. Food wasn't too bad. Plane was clean and modern. Ambiance was relaxing. This was a very pleasant flight compared to other airlines."
Pros: "Good service!! Good food!! Great staff!!"
Cons: "Service is always bad. This time from bag, all electronics have been stolen. It is 200$ worth things have been missing from my baggage."
Pros: "Great hospitality"
Pros: "It's was good"
Cons: "The plane from Qatar to Nairobi new modern plane needed"
Cons: "Seats are too small"
Pros: "Worst customer service"
Pros: "Food is good"
Cons: "Economy seat"
Pros: "Everything! Great budget price that still delivers first class service. The stopover in Doha is wonderful. Could not be more pleased!"
Pros: "Very kind & friendly crew. Boarding was smooth & flight was comfortable. Food was good considering it's airline food."
Pros: "Professional courteous friendly and communicative"
Pros: "Food was better than expected. Entertainment as good as any major airlines. Planes were new and modern."
Cons: "Flight attendants are not friendly and rude. Seat had a problem reclining."
Pros: "If we had arrived on time everything would have been perfect. However I did not arrive in Johannesburg because a flight delay (even though our flight was set to let ontime) caused probably 40 people to miss their connections. To their credit, Qatar Airways did find accommodations for us and gave us food vouchers. Otherwise it'd be a zero rating."
Cons: "Boarding took far too long and caused us to be an hour late. Because of this, I am missing out on events scheduled in South Africa. This is very upsetting and it appears that Qatar Airways is too slow with boarding, there was no explanation given for why it took so incredibly long to board."
Pros: "Clean. Friendly staff. Good food. Good entertainment."
Cons: "Small cramped seats."
Pros: "Quite journey"
Pros: "The professionalism of the staff"
Cons: "No comment"
Cons: "the flight was canceled."
Pros: "Everyone on duty!!"
Cons: "Food options on both legs were terrible. On the first leg, only one of the three options was actually available. I understand that you have to account for varied decisions by customers, but only having one of the three listed options when you're just half way through the cabin is pretty weak. Disappointed that entertainment options hadn't changed from the previous month."
Cons: "asian vegetable meal was uninspired"
Pros: "Best Arab airline so far.5 star but if I could give more i would"
Cons: "Ran out of meal options in both flights"
Pros: "Price and schedule"
Cons: "Food. Waiting place at Qatar airport. Arabian crew on board due to their non- friendly attitude."
Cons: "Seats, unfriendly crew members, worst food "Hindu meal""
Cons: "Even though we got off our connecting flight 30 mins before departure, the flight had "already left" as per the Qatar Doha crew and we were re-booked to the following day's flight. Very ridiculous."
Pros: "Available WIFI"
Cons: "Free WIFI"
Pros: "Food. Entertainment"
Cons: "Flight atten"
Pros: "chicken fried steak was actually good."
Cons: "had some difficulty understanding attendants' English."
Pros: "The FAs were all awesome & helpful. Restrooms were clean all the time. They even carried my sister’s hand carry luggage to the waiting cart upon arrival in Incheon."
Cons: "LAX boarding gate was awful. We walked up to boarding area which was soooo far. Then rode a shuttle w very very limited seats so my disabled sister had to stand in the crowded shuttle before walking again to another boarding area. It was horrible."
Pros: "Check in procedure in Los Angeles can’t get any worse"
Cons: "If check in crew knows what to do, as simple as that."
Cons: "I purchase the ticket for the business class however the ticket cannot claim mileage for the business class status as they informed that my ticket was issue with the U class and seem to be i just got the upgrade. This is really unacceptable, i will not purchase the ticket from Kayak again"
Pros: "I like the assistant on my wheelchair, they take good care of me."
Cons: "All good"
Cons: "Everything was good"
Cons: "Better/more snack options."
Pros: "Everything but the seat cushion"
Cons: "Better cushion on the seat"
Cons: "It woul have been better if some of the crew treated everyone fairly. Some of them were kind of rude... and it would have been nice if we were fed more than twice. Me and my family got hungry during the flight and this is the first time that ever happened. We’ve been flying with asiana since 2016zz"
Cons: "The crew didn’t help on putting my carry on luggage into the overhead cabinet, I’m not tall enough to do this so I dropped my carry on luggage on the floor. Luckily didn’t hurt any people and a Hong Kong lady helped me on this. Besides, One of my luggage was missing, I’m still waiting for them to let me know where my luggage is. This is the first time I took Asiana Airline, according to all those bad experiences, I doubt whether I’ll take Asiana Airline again."
Pros: "The flight got attendants were polite."
Cons: "The food was not so good as expected, to my surprise and disappointment. The seats were even narrower than my next connecting 2hr-flight from Incheon to Osaka... Also the flight attendants spoke only in Korean when walking down the aisles offering coffee, tea, etc. When I fly on other Asian airlines (Singaporean, Japan Airlines, All Nippon) everything is bilingual so it is easy to understand what is being offered or asked."
Cons: "Too cold"
Pros: "Boarded plane, woke up to watch one movie the arrive in Seoul. Plane was clean on time no hassles"
Pros: "The seats in business class were very good and the staff was also very good."
Cons: "I've flown to Korea many times and this was the most turbulence I've ever had. The choice of moves wasn't good."
Pros: "on-plane service is good"
Cons: "back-office support is very poor. for example their online flight info system is faulty, they cannot figure out the date the plane arrives! mo kidding."
Cons: "The plane was delayed about two hours by some excuse which was a connecting aircraft problem. Due to their incompetency I and my pickup person had to be strained at the airport about four hours. It was terrible. Hope it won't get this kind of delay when I go back to ICN. If that happens, I'll miss a flight back home to U S."
Cons: "The food. Aused from the serving size, only 2 meal and 1 small snack served for the whole 12 hr flight. Got my gastric pain acting up. FA wasn't also very pleasant. Toiletries wasn't replace when they ran out especially d papers for seat covers."
Pros: "The pilot from Korea to Manila was terrible. He maneuvered the plane so abruptly that me and my daughter threw up which we normally don't. And the landing was bad too"
Cons: "See above"
Pros: "Legroom was spacious"
Cons: "Service over all"
Cons: "Nothing. Our experience is very satisfactory"
Pros: "The seat layout"
Cons: "The seat belt very short on one side hard to operate"
Cons: "No WiFi"
Pros: "By whatever reasons, the ventilation system at one of chamber was out of work and the cabin was so hot that keeping swearing all over the flight.... The general English level of flight attendant or ground crew are not good and can’t response on non-standard question. Quite hard to communicate."
Pros: "I basically like flying Asiana airlines. Overall experience is considerable good. Crews are friendly foods are okay."
Cons: "Action movies selection seems to be limited. Snack onboard were not variety compare to other Asian airlines. Recommend to made some instant noodles avaiable !"
Cons: "The sound of the intercom during announcement of pilot coz it is weak."
Pros: "The flight was half full which made it much more comfortable to stretch out and enjoy the long flight."
Pros: "The layover in Souel Korea was excellent. The Asiana wing has so much to offer the traveler. The shower was an awesome touch."
Cons: "The size of the seats. Not much room for someone 6'2 225lbs"
Pros: "We liked the efficiency with which everything went. It was smooth from check in to arriving at destination."
Cons: "On the plane the stewardess were always behind the curtain in the prep centers. They were always polite and efficient when asked for anything but did not seem accessible in the way other airlines do it. Everything was still very good overall. Thank you,"
Pros: "The crew are the best and attention is also excellent"
Cons: "The seating is hard and is hard on your back, legs and neck. Movie selection is very little and not very good. The bathrooms should be periodically cleaned down and sanitized with a light solution to be and feel clean."
Pros: "Soul to Los Angeles was very Good. I loved it. No complaints."
Cons: "Second meal was marginal"
Cons: "Delay to board then delay in plane to take off"
Pros: "Everything looks alright for a short trip."
Pros: "Nothing. Too crowded."
Cons: "No attention given by your crew to my questions"
Pros: "Meals themselves were surprisingly good."
Cons: "Uncomfortable seats on A380. No non-pork options for snack, I stayed hungry."
Pros: "the service of the onboard crew"
Cons: "the flight was delayed"
Pros: "The crew was friendly. It was a very long flight, but the crew did a great job of trying to ensure adequate drinks were available and passengers were comfortable. I also enjoyed the individually packaged toothe brush and toothe paste availability."
Cons: "The seats were a bit uncomfortable for such a long flight. I'm 6'2" and had ok legroom, but the seats were a bit hard requiring frequent adjustments."
Pros: "It was fine. More leg room than some airlines."
Cons: "Not enough water to drink. Not cold."
Pros: "Crew was friendly overall flight good nothing could be improved with current security in place. Price was good for a nonstop flight no issues with baggage food was good for airline fare"
Cons: "It was a long flight, seats in economy class are rather uncomfortable but was worth the reasonable price paid"
Cons: "Luggages were not properly taken care of & got damaged"
Pros: "Great airline"
Pros: "Movie and entertainment selection were solid. Legroom was decent. Food was above average, but nothing special."
Cons: "Seats were uncomfortable, not enough cushion, very bad on a 22 hour flight. Only beer and wine available. very long layover, almost 6 hours."
Pros: "Good serving"
Pros: "The food was great and the service was good as well."
Cons: "They did not give us instant noodle when we asked for it and the seats in Economy did not have foot rest in front like Singapore Airline."
Pros: "Couldn't get the seat we requested, Airlines still use dial up Credit card machine to process, unable to process C.C payment after using 3 different C.C Crew instead blamed me and ask me to use ATM to get Cash !"
Pros: "Smooth and easy"
Cons: "Check in location not clear in the beginning."
Cons: "It is just a long flight and the middle economy seats are what they are."
Pros: "Great check-in with Weimao, if I remember right. Got through security fairly quickly. Boarding was fine, a long way to the back . . ."
Cons: "The worst earphones I’ve ever used. They fell out at least 100 times while trying to watch Dumbo. There seemed to be reasonably good programming, but I wasn’t going to continue with those earphones. My ears were sore after trying many ways to get them to stay in my ears."
Pros: "The airplane is clean all the time."
Pros: "The crew was nice and professional."
Cons: "I wish seat is more comfortable and I wish updated movies."
Cons: "At least nicer flight attendant and better service"
Pros: "The seats reclined farther than any I’ve ever experienced (aside from Business or First Class). Attractive, friendly, and patient flight attendants. Very clean planes."
Cons: "A better movie and music selection."
Pros: "Kind workers and excellent food"
Pros: "on time"
Cons: "Waiting forceherlchsir at Taipei and boarding plane took all of the 1.5 hour layover. Not very organized."
Pros: "Quick easy boarding"
Cons: "Food needed salt, wasn’t very tasty"
Pros: "The movies and food"
Cons: "I was seated at the exit seats next to the wall. I feel the seat was more small there. My body hurt so much."
Pros: "Food was ok"
Cons: "End to end experience, was not informed in advance when we purchased the tickets in regards to the baggage when in transit flights"
Cons: "The armrests don’t go up. Huge problem for kids trying to sleep on an overnight flight!"
Pros: "The air line reported 2 of my luggages as delayed and I still have not heard news on my 3rd missing luggage"
Cons: "How can u loose a luggage"
Cons: "Almost 3 hours LATE ,"
Cons: "Terrible experience. 3 hours on tarmac, no hotel, lost a night of sleep. Booked with United and am waiting to hear back from Kayak for my refund. Kayak did not impress me at all either, very poor communication. Still no email acknowledging the refund. Please contact me so this can be resolved and I can stop stressing. Email is best since I have another flight."
Pros: "Food is surprisingly not bad, with entertainment is a plus."
Cons: "luggages delayed for nearly one hr. Many ppl waiting for luggage at the luggage bell"
Pros: "Everything was on time."
Cons: "Seatbelt was too short"
Pros: "I was surprised that they provided meal for less than 1.5 hour flight. The fare was very affordable for only a few extra hours waiting in Taipei. Very happy with their service. I will definitely use China Airlines again."
Cons: "Nothing I didn't like."
Pros: "The service, the food"
Pros: "Entertainment device is updated and good"
Cons: "Staff at SFO was a little bit loud and mean when they asked the customers to line up—like in zone 1/2 boarding process."
Pros: "traveling with a child on long haul CI's family couch is the top choice."
Pros: "Flight is on time. Crew team is polite and smiling. Boarding is smooth."
Cons: "Food is so so. As always , there is many carry on items in Asia flights and not enough space to put."
Cons: "Everything was bad! The seat were too tight , the aisle were narrow and no service from the flight attendant!"
Pros: "Friendly Movies"
Cons: "Appreciate blankets and pillows provided as well as complimentary wine"
Pros: "Super nice service from the crew on the flight. And the young woman at the check-in counter in San Francisco was terrifically friendly and helpful."
Cons: "Flight was just slightly delayed leaving in both San Francisco and Taipei. But the headwinds (certainly no fault of China Airlines!) made us 45 minutes late in Taipei, making us a little anxious about making connections, especially when we saw the long line to x-ray baggage going from one terminal to the next."
Pros: "Footer rest. Promptness around food and boarding."
Cons: "Entertainment selection isn't diverse."
Cons: "Seats are bad"
Cons: "They waited for another flight to come in I think because they could not sell enough seats so they doubled up one of their flights and made us wait for 12 hours very sad miss my connecting flight and further flights and friends at destination turned into a horrible experience but on my way home now hopefully it won't be so bad going hole"
Pros: "Very friendly and helpful flight attendants!"
Cons: "No vegetarian options for the meals... No snacks available for in-flight purchases... No menu of beverages available..."
Pros: "Good staff, new planes, polite and efficient"
Pros: "better food"
Cons: "Food Crew"
Pros: "60% full flight with empty seats New aricraft with better design"
Cons: "Landing time about 9pm local time"
Pros: "over all good"
Cons: "all good"
Cons: "$115 fee per surf board"
Pros: "If you're seated on a row with collapsible monitor that stows like a tray as opposed to a monitor on the back of the seat in front of you, then you must end your entertainment or whatever movie you're watching earlier as the plane descends. The other monitors are played right up until the plane comes to a complete stop."
Cons: "My luggage was unlocked but the combination was locked when it landed; therefore I couldn't open the luggage."
Pros: "good leg room, excellent food, service in Economy better than I've had in some other first class."
Cons: "A350 seat cushions are a little short for us tall folks."
Pros: "Enough legroom & space in economy"
Pros: "Comfortable seats, nice attendants. We couldn't watch any movies or programs, and hear music."
Cons: "Screen weren't working to watch programs, and hear music"
Cons: "Delayed one hour ..."
Cons: "Boarding at SFO was confusing since attendance gave wrong information so that we kept sitting to wait for our turn. And it ended up kind of disordering. Airline needs to improve this small process while customers waited for so long to board."
Pros: "The crew was very nice. The flight was safe"
Cons: "Only pork was served. Every movment of the back passenger were felt."
Pros: "They were so helpful and kind at the check in counter. They allowed us to change our flight so we could arrive in Hong Kong early. We really appreciate that."
Pros: "The crew didn't nag that I can't watch a movie on my mobile, even during take off and landing. That's highly appreciated. I also could tallies my GoPro during the entire flight, no negative comments from the crew, unlike many other regional carriers here."
Cons: "The IFE screens are very small and dated. There are big IFE boxes under the seats limiting your feet real estate. Food was mediocre at best."
Cons: "I could barely fit into the seats since they were so small. Made the long flight even more uniquecomfortable."
Airlines flying to Hong Kong have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Hong Kong
Masks required on board, masks provided on flights to Hong Kong
Social distancing seating
Middle seats unavailable to book on flights to Hong Kong
Testing for antibodies, testing for symptoms for flights to Hong Kong
Waiving of change fees. Search flexible flights to Hong Kong