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The flights got delayed. One of the flights got delayed without a notice in advance.

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Had to process in and out of immigration then back into airport No transit area

They canceled my flight without an email confirmation. I went to the airport to find out it was canceled then to get an email now asking how my flight was when I couldn’t go. It was a pan just to even call about getting seats prior to and they had a hard time finding my itinerary. They even took 210 for th cancelation. Had to book with another airline for following day

at least they gave us a voucher for a free dinner at the cafeteria in Macau

Very comfortable seat in the exit row and entertainment to choose from offered a wide variety of current and older movies, I was very impressed and will for sure book through China Eastern for my next flight to Hong Kong next month

Breakfast was a bit bland but nothing bad

Gate changes. Lack of info on gate assignments. Quickly diffusing a group of passengers arguing over where to sit.

Friendly flight, nice people

Food wasn't good.

Good land side service (partially because I am Star Gold) and fair on-board service. luggage was delivered faster than expected in beijing.

Fair Food and Fair beverage... Air China indeed needs to have some western style food. seat is fair to poor condition; too narrow for me even for a economy class (mind you that business class is not much better). and maybe they should learn about something called "entertainment terminal". you stare at a public, plasma TV for 3 hours without change of programs. thanks for the ancient device. that does remind me what flights could be 20+ years ago.

the food was so bad. no vegetarian options

The crew was outstanding.

Too much delays on this trip

Boarding was a breeze and efficient- plane was clean and comfortable and staff was friendly and helpful! Good leg room too! Thank you!

I really enjoyed all of the amenities that HKG Airlines had . The seats were comfortable, the entertainment was great, the staff was very friendly. I loved their configuration of 1-2-1 for the seats.

The bathrooms were not as clean as I was expecting

I did not get my luggage

The only problem was that I could not check in till morning 4 hours before my flight. Everything else was great

The flight was on time. The plane was clean. The temperature in the plan was good.

It was a little more turbulent than I expected.

Roomier seats overall, the headrest screens and USB ports are great!

We paid extra for seats with more leg room and got the same as everyone else. Why the charge? Our departure was delayed. The plane had some sort of fragrance regularly coming thru the ventilation that irritated my sinuses and made me ill. The water for the only service on the flight (for coach anyway) was warm and tasted odd. Cabin temperature was too warm (multiple logical arguments can be made for cooler temps over warmer)

Seats on Air Canada Rouge are awful.

The vegetarian food was excellent every time.

I could. It select a seat ahead of the flight. I got stuck in the middle of a row. I see the same for my return flight. I do not understand why I cannot preselect a seat.

Brand new A350-900 airplane. Better movie selection. Nicer bathrooms.

No more advanced seat selection except for an additional $180. No more serving wine and beer with dinner although I think its still available on request. A lot more screaming kids on the flight. Cathay is becoming more like the budget Chinese airlines. Sad.

very accommodating, I don,t know that hand carry bags changed to smaller size now, they helped me checked it in for free. I travel to the Phillippines every year ,I will fly w/ Cathay Pacific from now on. THANK YOU

There was no toiletries and slippers. Snacks should be given timely. It should not ask for it.

They lost my luggage

Service

Delay

Service was awesome

Inflight entertainment has a limited selection

to have transfer personalized service was an excellent service and great relief, because I didn't known the airport, had to pick luggages, then change terminal and check in again. the person walked along with me, all the way. she was kind, caring, and helpful.

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Xiamen reps at KUL didn’t let me board because they said my middle name on boarding pass didn’t match with the name on Chinese transit visa. I got this Chinese transit visa just to transfer because of the airport layout and that part was also didn’t make sense. They didn’t accept my middle “Y” on the boarding pass and it was so much of hassle to argue and finally let me through. Will never fly again on Xiamen.

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The flight was fine

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The seats are very small and the food was horrible. The flight attendants were rude, they actually rolled their eyes on you when you asked for water

Gate changes. Lack of info on gate assignments. Quickly diffusing a group of passengers arguing over where to sit.

The flight is not too busy

I have to checked my all suitcase out and re-check in again even thought I am transfer. This is horrible!! Nobody informed me, I have to go back to customs and get my suitcase.

Inattentive service which is typical of Chinese airlines. Food mediocre for business class, Korean Air much better. Flight was safe and in time, bed was narrow but comfortable for a slim person.

Air condition was not cooling and all was hot for aprox. 5 hours then became 40% better

New York to Beijing plane was new.

Not have salt pepper tooth pick.Halfway of plane juice finish. In this long flight no have snacks

I have to change schedule but cannot do it on-line. I ended up purchasing a new ticket. I try to cancel the ticket but cannot do it on-line.

Friendly flight, nice people

Food wasn't good.

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Late

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Had to process in and out of immigration then back into airport No transit area

The flight was fine

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Xiamen reps at KUL didn’t let me board because they said my middle name on boarding pass didn’t match with the name on Chinese transit visa. I got this Chinese transit visa just to transfer because of the airport layout and that part was also didn’t make sense. They didn’t accept my middle “Y” on the boarding pass and it was so much of hassle to argue and finally let me through. Will never fly again on Xiamen.

Boarding was a breeze and efficient- plane was clean and comfortable and staff was friendly and helpful! Good leg room too! Thank you!

Clean and roomy.

Speak ok english and the customer service is just ok. Not as good as cathy pacific

The flight was d Kaye’s 5 hours ! We didn’t arrive in Hong Kong until 11pm

Good leg room! Fairly efficient boarding but take off delayed due to weight distribution of baggage weight, but crew kept is informed and though a fairly big delay in take off, arrival time aas great! Thank you!

at least they gave us a voucher for a free dinner at the cafeteria in Macau

Nothing much better but just slightly better than the long haul flight

Had to take a shuttle to the plane from the gate and walk up the stairs in the rain

Poor costumer service

I miss the fly from New York to China and after I was not aloud to you my ticket what was round trip to go back to New York and I was not given back even 1$ back fro that ticket

The flight is not too busy

I have to checked my all suitcase out and re-check in again even thought I am transfer. This is horrible!! Nobody informed me, I have to go back to customs and get my suitcase.

I had the seat 48A which was next to the emergency exit and no chairs front of me which made me very comfortable. Also I can drink anything i want as much as I want.

Out of the whole 13 hours flight we only had 2 meals which was not enough for me. I was hungry between the two meals during the flight so i asked the flight attendant for anything to eat and she gave me 2 hot peice of bread. I accepted without complain.

New York to Beijing plane was new.

Not have salt pepper tooth pick.Halfway of plane juice finish. In this long flight no have snacks

Air condition was not cooling and all was hot for aprox. 5 hours then became 40% better

Friendly flight, nice people

Food wasn't good.

Seats on Air Canada Rouge are awful.

Flight delayed and changing of gates

To far from one gate to the other, you need a shuttle

The only problem was that I could not check in till morning 4 hours before my flight. Everything else was great

Three hour delay, endless gate changes and basically no information shared as to what was causing all the problems. Don't think I'll use Air Canada again if they can be avoided.

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Had to process in and out of immigration then back into airport No transit area

The flight left before we get there. I had to book a train ticket to my final destination because I have to be in Fuzhou that day. I was told by the airline that I would be reimbursed the air fare from Xiamen to Fuzhou.

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Late

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Poor customer service in hongkong attendants goes not know what to do we were standing an hour 15 till i say come on move for they do not know what to do the test of other connections are gone and we going to manila were left

I wont have hongkong airlines anymore and the food is poor taste

Food was plenty and plane very clean ...

The crew were not friendly at all. No one smiled.

Too much delays on this trip

The flight was d Kaye’s 5 hours ! We didn’t arrive in Hong Kong until 11pm