The flight was 30 minutes delayed, but the boarding gate's panels indicated it was on time. This was inaccurate.
The staff was fine in the fly, but to do check in was very poor the service.
Nothing that I like. Old plan.. old seats without maintenance. The recline seat in front of me (my was 10F) was 3 inches before my nose. It was not enough space to keep cell phone in hands. Even before landing the cruel does not pay attention to it. The worst flight of my life.
Booked my seat several weeks before and they changed it without consulting me to sit a whole family in the row sending me 15 rows to the back side, not caring if i have a short connection or any other urgent issue. The land crew made some silly excuse of a need to balance the plane because of the few passengers of the flight. Being a priority passenger it felt really a rude and careless attention from the airline
Friendly stuff , enough leg room in economy class, very efficient boarding and take off on time. There is no place to charge devices and movie collection is not to my taste. 9 hours of flight went very easy.
Very comfortable aircraft, plenty of room in the budget class. Especially liked 2 rows on each side with a 2-sitters. Staff is helpful and friendly. Food was actually very tasty. Negative- no self service electronic check-in counters which make the line much longer than could have been otherwise; outdated entertainment screens with limited choice of movies . Otherwise our experience was very pleasant and 9 hours passed without difficulty
They landed on the correct airport-no last minutes changes. Often times you hear of flight going to EZE but being diverted while on the air to AEP. It was crucial I landed in EZE as my international flight our of Argentina was taking off in 4 hours in EZE. Managed to do so and spare time to enjoy a coffee.
Old Plane with a broken seat. No food on the plane
Luggage is limited and the process for payment is convoluted. The crew is racist. Questioned why we were in upper class
My flight was cancelled over technical issues. They moved passengers to other flight that departed a few hours after mine. They left us for the 330 am flight (the original flight was 19:40). We went down the tiny Salta airport to grab dinner and suddenly they fixed the original flight and left, and never told us or made the announcement. It´s a really small airport, they could´ve looked for us, but didn´t. The flight took f with 8 passengers. And we got home after 6 am
Boarding was done by woman who insisted on strict standing in line policy; food was ok; entertainment minimal
entertainment was not good; the shoulder strap on Business class seat did not sit well across the body (more like across the neck); the food was not hot and the special meal promoted by insert in the menu was not available to us
The boarding and new bag drop-off process was confusing and causing massive delays.
It was a very good flight, no entertainment is the reason for not checking that box.
I was in the last row and they sent me to check in my luggage last minute after boarding. I had to go through the crowd.
Our flight was cancelled and it took them 5 hours to reschedule and the next morning they said we still didn’t have a new ticket.
We didn’t have any entertainment. I tried to go online without success. The airplane was extremely cold and they didn’t have blankets.
It was good, however the airplane was really cold. We received snacks and the crew was friendly.
Although the flight is goof and the crew is good, the way the airline charges you for every service is ridiculous.
Plane never left the ground. Mech issues - entire trip was rerouted through united.
Flight on time, check in and flight attendants courteous and helpful. Smaller plane for international flights, tight space, no comfortable.
the boarding staff were incredibly officious. our carry-on case was borderline within dimensions but staff were not prepared to show ANY flexibility even though many others with larger carry-on luggage were allowed to board. we were understandably furious but the staff were incredibly disrespectful. we called the supervisor who eventually agreed to look on board the plane to see if there was room for our case (one case between 2 of us) and reluctantly agreed to allow us on. The staff on board were excellent though and realized we had been treated badly and were very helpful both in finding a place for our case, some distance from our seats, and helping us to retrieve it when we landed. We are regular travelers on Gol and have Diamante status and had chosen the better Conforto + seats, so we expected better treatment from the ground staff. Also the cabins are of a size that will only fit 3 cases of normal size with a large gap of about 30cm of wasted space. If our case were deemed to be oversize, which I dispute, the extra 1cm would not have made the slightest difference.
I did not like the way that baggage fees were charged. When I signed up for the flight, I knew that there were bag fees. However, the bag fees were so confusing that it felt like I was paying for overweight bags rather than just for having brought a bag with me. Also, the bag fees were based on the pair of tickets rather than per person. It seems to me that it should be first bag fee for passenger 1 and then first bag fee for passenger 2. I eventually got away with only paying $100 for two bags, but it was a struggle to understand the process. As for the flight, the seats were the standard uncomfortable seats that are on most Boeing aircraft. The airline aims to accommodate the standard height people, so us tall people are stuck. There was never an option to upgrade for leg room. It did not appear that there were any seats on the whole plane that had a little more leg room to even try to get. Other than that, I completely ignored the food for this red eye flight. I am not one to eat "dinner" at 2 am. They did not offer any drinks in the morning before landing. I recommend that you bring a bottle of water on board.
Lost luggage, people are not very nice to help you , I was just instructed to fill out a baggage claim online, they were not helpful when I had additional questions after I completed the form on my phone.
They are not ready for international flights, poor service and food, no screen info on the seat.
Horrible. I was never able to board the e flight as they had a glitch in their system that didn’t showed me as a passenger. I waited 2 hours at the front desk till they closed the flight, and they were not able to board me in it. They didn’t offer any sort of solution or refund. Such a disappointment. I would never flight with them again.
It was really bad. Inexperienced and rude people during check-in in Miami, a small and uncomfortable airplane, and problems with the airline caused me to lose my connection flight in Brasilia. Terrible experience!
Pretty terrible, was unable to check out of a flight through the app. Could not check in to my flights with the app. Had to call customer service but they were not much help. Nothing on my itinerary said I had to check in with American Airlines when I reached the United States. I almost missed my flight. I had to run to the gate and get dressed in the tunnel. GOL seemed really unorganized at the desks for check in and took a lot longer than other airlines
Awful experience, A/C didn't work, crew did not do anything about it
Gol has an interesting choice of words. When they say “priority access”, this means you’re boarding on the seventh or eighth group.
I had a great experience at YUL Air Canada. The service was top drawer as I needed help to board.
I arrived at destination, two hours late. For lunch we had cookies and almonds.
It's was good in general. I had a annoying next seat passenger. But nothing nobody could do anything
The layover was 6 PLUS hours and we were only given a $15.00 voucher. We missed our first activity in Quebec due to the delay.
Short flight so no food or entertainment. Good landing at SFO and on time. We were told no carryon luggage yet lots of people were puting bags in overhead compartments. The rules need to be made more clear. I was on the first leg of an international flight and this is the first time I could not have carryon luggage.
As mentioned previously the professionalism and speed of the Air crew was amazing… Sarah in particular was a joy to observe and interact with, she made my flight!
Disappointed my flight was delayed to TO as i had a connection to make. Ran through the airport I made my flight but I initially had 1.5 hours to connect. Unnecessary stress!
Our return trips from Lisbon to Vancouver were the worst flights I have EVER been on. Our seats from Frankfurt to Vancouver were most uncomfortable. The 'table ' was not only dirty but broken. My headrest ' support' too was broken, leaving a spot where a broken attachment poked at your head. My food was the worst food I have ever had on any flight. Staff....they all looked and acted as though they hated their jobs!! The Calgary to Vancouver wasnt much better. We had NO services even though we were told of complimentary beverages etc.. That didnt happen. I asked for window seats, assured by the ticket agent I was given a window seat...NOT. Please dont make me go on. Our trip from Vancouver TO Madrid was great......so we were most discouraged at the events of our return trip.
1. Nowhere to sit at the gate D4 2. No control of lining up in different zones 3. People pushing in during the line up of zones. 4. Certainly not in a dignified manner.
Both meals (chicken option for dinner and omelette for breakfast) were lacking in good texture and taste.
Flight was delayed 8 hours which when talking to locals is quite common for Flybondi. Old plane but it served its purpose. Pleasant crew and ground staff. Very economy targeted airline. Would be adequate if the airline could maintain an on time schedule. Would not recommend.
Many problems to make my check in. Didn't work. I most call to call center because they blocked my reserve for changes in my flights. I hate Flybondi. All is difficult whith them
Ground and flight crew were wonderful, the flight was on time and comfortable. The price was excelente, unbeatable. Thanks
I was impressed with Flybondi. The crew at the check-in desk prioritized passengers leaving on the next flights. They were friendly and helpful and spoke English. They helped me to change my ticket to an earlier flight without imposing punitive charges. The baggage fees are extremely reasonable. I would fly them again, and recommend it.
Flight was canceled due to weather with zero rebooking help
Flight was delayed for 5 hours. Seats are not confortable and the plane feels dated
So many changes on the hour of the flight and the departure airport
FlyBondi canceled my flight a week in advance for no reason. It was the start of the winter holiday season in Argentina so there was no availability on any airline that day. I was able to find a flight out on a different airline the next day for much more than I'd paid FlyBondi. When I arrived in Salta, I mentioned the story to the car rental guy at the airport and he shrugged and said "FlyBondi? They're a very unreliable airline"
I have traveled with low cost carriers and they have generally been OK, especially considering the cost advantage. Flybondi is terrible. I flew twice (Buenos Aires-Iguazu and RIo-Iguazu). Boarding was like herding cattle. No regard for tired passengers. Staff was rude, always telling travelers what they could *not* do, hardly ever helpful. In my first flight the air flow on top of the seats did not work and the whole airplane had a bad smell (because of that?). The space between rows of seats was the smallest I ever experience. It did not help that the seat did not recline. Second flight had a very bumpy takeoff and even more bumpy landing (or whatever is the opposite of smooth - abrupt?). On the return (3 and 1/2) ride they did not even offer food or drinks for a price (as they did on the first). You had to go to the back of the plane and request a cup of water if you wanted to drink anything. In sum, they reminded you every moment that this was not supposed to be a regular (pleasant) flight experience. Avoid it as much as possible.
Todo el viaje fue de atraso en atraso, mucha gente perdió excursiones por los atrasos, salimos más de 4 horas tarde , el personal fue bueno , pero el servicio de informacion muy malo
