Cons: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
Pros: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Cons: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Pros: "Crew was great and helpful despite oversight in my special meal."
Cons: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
Pros: "Seat was good"
Cons: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Cons: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Pros: "The flight crew was so friendly and the food was really good."
Pros: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Cons: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Pros: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
On Time departure and arrival Entertainment system not very userfriendly
This flight never happened. Kayak doesn't know that because they refused to speak with me on the phone. Avoid this company unless you enjoy stress and financial loss.
The seats were slightly banged up. Legroom was a bit tight. No food or drinks served No entertainment whatsoever.
Pros: "I had a connection flight which would not be for another 11 hours so I left the airport to get some sleep coming back the same carry-on I have with me now cannot come with me they want me to pay 40euro. In the meantime the flight is 40% empty and plenty of over head and yes is the same size of plane I came in the first place. However the agent was nice after I explain my situation she not charges me."
Cons: "Same airline coming from one place have different methods it’s a bit confusing."
Pros: "Great flight and food options."
Cons: "The seats we were in were where it went from 4 in a row to 3, so the telvisions were not directly in front of us, and i had to keep my head turned at an angle for ten hours. It sounds silly, but my neck hurt after the flight a little. Might be a pop out tv you can attach that is moveable to fix this"
Pros: "Hydration station during the long flight. Leg room adequate."
Cons: "They checked my bag at the gate - despite me traveling all over the world NEVER having to check it - and would not take no for an answer, despite me having a 25 minute connection due to their one hour delay. Once boarded there was an incredible amount of empty overhead bins! Bag didn't make it"
Pros: "The Agent at the Lufthansa baggage location services was very nice and helpful."
Cons: "The flight from Copenhagen to Brussels was delayed long enough that I barely made my connecting flight to Frankfurt. However, my luggage did not. I hope it will arrive today."
Pros: "The process and the food. Plane was much too crowded and the seats were impossibly tight. Zero leg room."
Cons: "More leg room."
Pros: "We struggled to get the system to add our bags. Never got it to work and had to pay at check-in. It was even worse coming back! When bad weather caused delays and we missed our connecting flight from Frankfurt to Istanbul they put us on Turkish Airlines which was fabulous!!"
Cons: "Lufhtansa is slipping. They are acting like a budget airline when the expectation is for a full service airline. The online check-in would not let us add bags even though we tried for 3 hours. Not impressed with this."
Pros: "Very comfortable flight. Excellent take off and landing. Liked the extra legroom in coach for a bit more $$. Super friendly & professional crew. PA system was very difficult to understand."
Cons: "the food was a bit bland. Selection of movies very limited"
At check-in we were informed that data related to the bags we purchased through Kayak website didn't "follow" and we were requested to pay again for bags we had already booked online. The staff was extremely unhelpful, pretending that they "do not know Kayak and do not work with them". In the end we had to pay 50 € for one carry-on bag, which was something totally unheard of to me. We complained to Air Arabia at the arrival in Casablanca but hey did not follow up in any way. I recommend paying more and flying Royal Air Maroc to Morocco, where such things never happen.
Pros: "The crew was friendly and the seats were very comfortable. The flight left a bit earlier than expected. I like that."
Cons: "The person collecting the boarding passes could have used another person helping her."
Cons: "35 minutes delay at Tangier airport after boarding without any explanation. When the aircraft starts its descent, it was a nightmare, everybody was scared .. No explanation !"
Pros: "Crew very attentive"
Cons: "I wanted to buy some duty free fragrance and I wanted to pay with credit card, but they didn't have the one I wanted, and what's more, they didn't have a credit card machine either. So the sale was lost!!"
Cons: "Bad experience Bad flight they charge me the weight for my laptop. I was been traveling everywhere in the world this is the first time found someone charge for the laptop weight. I will never use this company again."
Pros: "The flight was so empty, I coukd stretch across the whole row to sleep. It also landed safely at the destination."
Cons: "No food or drink was provided. There was no entertainment. I have been on flights where they give you blankets, headphones, full meals, and a TV screen to watch or listen to music. This flight was very boring and unpleasant."
Pros: "Aircraft, rate, on time, boarding"
Cons: "Crew, they were moving and talking too loudly disturbing passengers who were willing to have a rest. As I were placed on the last line, the toilet door was hitting my seat each time someone was getting off"
Pros: "Was a lovely lady whit a big smile in her faces. Pls lock after her."
Cons: "Being registered (very) dyslexic, I occasionally make booking mistakes. I called the second i realised i had input the wrong date and explained that it was not a cancellation i wished to make, just a crucial amendment due to my disability. Unfortunately this fell on deaf ears, and I ended up having to pay an additional £72, which was about 75% of the original flight cost."
Pros: "The service provided through out the journey wss excellent. Great flight to Agadir, cost effective and an amazing experience."
Pros: "There is nothing to like about the flight"
Cons: "There was no entertainment , no food for a 4 hour flight. The flight is more expensive than other airlines. I will not recommend or flight with them again. The flight was full and I think the route is profitable to them. I guess if you can exploit people, why not do it."
Cons: "Flight to Lisbon late. Missed connection Now have 10 hour delay"
Pros: "Crew was very good. Seats were spacious. Plenty of entertainment."
Cons: "More frequent snacks."
Pros: "Fantastic crew, super comfortable seats, food was really good, boarding organized."
Cons: "Nothing could have been better!"
Pros: "Great entertainment selection."
Cons: "I had two flights that day: TAP Portugal: greeters, assistance loading carry-on, fish with potatoes and spinach, glass of wine, pudding, sandwich, carrot cake bite, coffee and a blanket. Jet Blue: water three hours in, (unhealthy) bag of chips."
Cons: "Delayed! Got home around 3am. This shouldnt be like this. Precautions need to be taken."
Pros: "Everything else"
Cons: "The WiFi was expensive and very little total data allowance even in Executive class so very unsatisfactory."
Pros: "Everything was going well. Confotable seats lovely air hostesses. Food wasn’t so great but I was surprised we even got something!"
Cons: "Unfortunately I had problems at airport security which wasn’t very pleasant!"
Pros: "Surprised and delighted to be served a tasty sandwich and fruit drink plus glass of wine on a 3 pm 2 + hr flight from Lisbon to London"
Cons: "Seats uncomfortable"
Cons: "I was dehydrated because I could barely get enough water to drink"
Pros: "First flight from Nice to Casablanca was delayed 40 minutes out of 120 between flights. Crew assisted me in getting from one to the other. Big bonus: my checked luggage made it to the second flight!"
Cons: "All good."
Cons: "Forced us to pay extra for seat assignments then allowed other passengers to take them. Entertainment did not work despite being reset many times. No additional beverage service outside of meals"
Cons: "No one could lean their seats back throughout the entire flight. Also, the food was horrible. NO TASTE. Lastly, there were too many announcements throughout the entire flight making it difficult to rest."
Pros: "Absolutely nothing. Bathrooms were dirty upon boarding, crew did not even come around with water more than once, the airline couldn’t resolve even the most simple issues. Terrible experience"
Cons: "Any form of customer service, maintenance of bathrooms, ability to resolve travel agent dispute. Change of seats. They were able to do nothing except sorry."
Cons: "There was a 2 hour delay which lead to us arriving to our destination late"
Pros: "Most of the crew was nice."
Cons: "The food was bad, all four planes on our trip were delayed, and they lost our luggage."
Pros: "the food was great and the legroom was adequate. I slept through half of the journey which indicates that it was comfortable"
Cons: "nothing for now"
Cons: "They move the flight one day back one hour before the flight.. Also another day of day in airline original country.. This is unsatisfactory.."
Pros: "Lyon was great service"
Cons: "Have a crew that knows what they are doing in Casablanca"
Cons: "The business class seats were not comfortable. The volume on my tv was not working . Food was dry and bland. The dressing to the salad was so thick it didn’t come out of the bottle ."