They canceled my flight yesterday from Columbus Ohio so why ur sending me this shit
Pros: "Reliable airline."
Cons: "Overly strict on luggage size and weight. I’m talking about 0.1 kg difference. I was attempted twice to check the only small case I have, which is an exact fit to Lufthansa standard. Very annoying. Won’t fly LH again. British Airways is a lot better."
Pros: "Great flight and food options."
Cons: "The seats we were in were where it went from 4 in a row to 3, so the telvisions were not directly in front of us, and i had to keep my head turned at an angle for ten hours. It sounds silly, but my neck hurt after the flight a little. Might be a pop out tv you can attach that is moveable to fix this"
Pros: "Hydration station during the long flight. Leg room adequate."
Cons: "They checked my bag at the gate - despite me traveling all over the world NEVER having to check it - and would not take no for an answer, despite me having a 25 minute connection due to their one hour delay. Once boarded there was an incredible amount of empty overhead bins! Bag didn't make it"
Pros: "The Agent at the Lufthansa baggage location services was very nice and helpful."
Cons: "The flight from Copenhagen to Brussels was delayed long enough that I barely made my connecting flight to Frankfurt. However, my luggage did not. I hope it will arrive today."
Pros: "Crew was thoughtful"
Cons: "Seats were uncomfortable and the food was not worth eating"
Cons: "Luggage did not arrive."
Pros: "Friendly staff. Free drink and snack. Comfy seats and very easy boarding process"
Pros: "Super service. From gate in Frankfurt to Rome."
Cons: "Communication on which luggage carousel our luggage was going to be on. The screen said, carousel 11 when in actuality, it was carousel 10. Very confusing...and caused me a delay. That’s the only frustration in the entire trip so far."
Pros: "The flight attendants were wonderful."
Cons: "You take a bus to reach the plane and the seats are uncomfortable without any entertainment systems. Thankfully the flight was only 1.5 hours."
Pros: "The process and the food. Plane was much too crowded and the seats were impossibly tight. Zero leg room."
Cons: "More leg room."
Pros: "We struggled to get the system to add our bags. Never got it to work and had to pay at check-in. It was even worse coming back! When bad weather caused delays and we missed our connecting flight from Frankfurt to Istanbul they put us on Turkish Airlines which was fabulous!!"
Cons: "Lufhtansa is slipping. They are acting like a budget airline when the expectation is for a full service airline. The online check-in would not let us add bags even though we tried for 3 hours. Not impressed with this."
Pros: "The flight attendants were friendly, and service was fast. The snack was a chicken and carrot sandwich. It was good."
Cons: "The boarding was delayed twice and no explanation was given by the staff. We arrived 1 hour late."
Pros: "Good service."
Pros: "Nice plane, free checked bag, and a snack,"
Cons: "Left 20 minutes late as the copilot was late, middle row seat (as I refused to pay the seat choice charge, (and it was only a one hour flight.)"
Cons: "no screens"
Pros: "Boarding was automated gates was easy."
Pros: "Once again, the in-flight crew was excellent."
Cons: "The Frankfort airport is a nightmare. They have loooooooong gateways, so when I Finally got through security FOR THE THIRD TIME, it’s a 10 minute, speed-walk to the gate. Again, a flight delay was the only thing that made the connection possible. I made it to the gate with 3 minutes to spare, so no time for the bathroom, no time to get lunch or even a bottle of water, no time period. And at the end of it all, my bag is lost."
Pros: "There's nothing much that's positive to say about this leg of our journey."
Cons: "Not only was the flight delayed, but there was confusion at the gate for boarding of even first or business class. We had to carry our luggage down 2 flights of stairs to get on a bus, which then transported us a very long ways away on the tarmac. Then it was an older model plane and the engine noise, even though we were up front, was extremely loud! It was somewhat worrisome. The food was terrible and by the end of the 90 minute flight our rears were sore from the poor seat cushioning. Not a good experience at all. All of this was after a terrible experience and delay just trying to connect flights within the German airport and the security delays that probably would have made us lose our flight if it wasn't delayed. There needs to be a better system if you are not staying in Germany but just connecting flights from the same airline!"
Pros: "Crew was alright"
Cons: "Frankfurt Airport unfriendly and depressed as usual."
Cons: "Lost a whole day and a half of vacation!"
Cons: "Having to go through passport control and security a second time took too much time for the connection between flights."
Pros: "Efficient crew. Quick service, quick flight."
Cons: "No negatives."
Pros: "Plane was clean, crew nice and courteous."
Pros: "Courteous and friendly staff - did enjoy my gluten free meal"
Cons: "Economy seats leave no room for relaxed arms - i had mine in front of me for 9 hours as the seat was SO small! As am I!!"
Cons: "Hickups in entertainment screens. Seats seem te be smaller again Rows without windows"
Pros: "Same as above."
Cons: "Same as above."
Cons: "This flight was the second leg on my trip from New York to Munich. Many people on the flight from NY to Brussels were scheduled on this flight and that plane landed in time that this flight would only need to be delayed 10 minutes to allow for us to connect. However, they decided to leave all of us with a long unexpected layover in Brussels, costing many of us a day of what was supposed to be a short vacation for most."
Pros: "The crew was great, the food wasn't bad and the seat was comfortable and I am very tall"
Pros: "I like that they doesn't take so much time for boarding"
Cons: "A cookie would be better than a Corny in short flight"
Cons: "The flight was about 45 minutes delayed but it was okay with me since I had connection flight and I had a long connecting time."
Pros: "Decent flight. Nice crew. Clean cabin."
Cons: "We booked these flights expecting Lufthansa. Little disappointed to learn they were Brussels airlines. Inflight entertainment options and meal options don't seem to be as good. Flight crew was pleasant and fine. After learning it was Brussels airlines I went through their check-in process for families and requested kid-friendly meals, but nothing came of it. Slightly disappointed."
Pros: "The crew. They made an uncomfortable flight acceptable."
Cons: "Boarding confusing and flight experience poor. The crew was the only nice part. The rest, not worth the money."
Pros: "USB at every seat"
Cons: "The boarding gate was changed three times. I fell asleep at one of the gates. Luckily I woke up and realized the second change in time to still make it there."
Pros: "Crew was helpful. Liked the ice cream bars"
Cons: "Repetitive food choices. Same movies as last month so if you take long trips,you run out of options. I spent 28 hours on flights in Nov and Dec"
Pros: "The crew was very nice and provided snacks even though the flight was short"
Cons: "This flight was good!"
Pros: "Excellent service. Excellent food! So thoughtful."
Cons: "Seat is not premium."
Pros: "the service,order, attention, human quality, punctuality. all in general."
Pros: "Food, drink and entertainment are very good."
Cons: "Did not care if I made my connecting flight or help me to understand if I could make it, seats are terribly overbooked and crammed. Many people visibly aggravated and mobility compromised due to seats,"
Cons: "Our flight from SFO to Frankfurt was cancelled and we were re-booked on a very bad itinerary."
Pros: "Nice crew"
Cons: "Small leg space"
Pros: "I like it , it was good"
Cons: "All was nice.Thanks. The Flight was good, only Some Turbulances , But is ok."
Pros: "In terms of things I liked flying with UA998 from Brussels to EWR: The boarding staff at Brussels airport was helpful, courteous and knowledgeable. Boarding procedure was smooth even with the extra security screening at the gate."
Cons: "It was quickly clear to me that the passengers where simply an inconvenience to some of the crew on UA998. As an example I fell asleep during take off and woke up in the middle of the meal service. The cart was only a couple of rows behind me in the half-ful Economy Plus section so I got up and tried to get the attention of the staff. The lady turned around and confirmed that "I had woken up" with a sigh, as is not only was it inconvenient to her that I was a sleep, now I had the nerves to actually ask for a meal. She presented me with the options of pasta and chicken and I politely asked what they where served with. She straight out said that "she really did not know that" and asked me to make a choice. I wont get into any other examples, the machine was half full at best and there was no stress, so frustrating to be treated like you are an inconvenience to the USA based staff who clearly just wanted to be left alone. The entertainment system barely worked, the touch monitor was very hard to operate - the pressure sensitive functionality was not working properly but I managed to get to my movie and avoid the Chinese subtitles in the third try. I fly United because it's part of Star Alliance, but otherwise I would try and avoid at all cost."
Cons: "Breakfast was just a roll. I would have preferred eggs."
Cons: "My connecting flight to Rome wasn't listed on any monitors, and four people couldn't find Terminal A on the map. Fortunately I found some fellow Americans who also couldn't find Terminal A , lower numbered gates, from our current Z gate. We went to the right, following most disembarked passengers and signs for some A gates....a mess! In the end, we had to go all the way back, past our original gate to a Customs area where they just stamped our passports and onward to our gates. It seemed like the signs only helped if you were going in the correct direction to begin with. Even my German friend said how bad that airport is for directions!"
Pros: "Absolutely nothing. Everything was piss poor."
Cons: "Everything. First I wish my flight wasn’t canceled a d then received notice on the same day"
Pros: "service in general"
Cons: "no covid separation at seats"
Cons: "Everything went wrong. The flight arrived 40 minutes late and I missed my connecting flight because they closed the gate before I could get there. As a result, when I asked both airlines involved (Brussels Air and Portugal Air (TAP) what to do, each airline blamed the other airline for the problem and each said it was my problem to fix. After speaking with ten people and begging them to make the problem right for a problem I did not create, they finally issued me a new ticket but I had to wait 24 hours for the new flight to leave. It was a total breakdown in communication and organization and customer support and problem resolution on the part of the airlines and the airport. I never want to fly these airlines again and never want to take a flight with connections."
Cons: "Flight keft 35 min kate and boarfing was very slow and disorganized"
Pros: "The crew was great and the food was pretty good (in addition to lunch/dinner, they offered multiple snacks and drink service throughout)."
Cons: "The boarding could definitely be better - customs and an additional security check before the gate was a bit much and caused the flight to depart over 15 minutes late."
Cons: "Departure was slightly late (passengers still exiting the plane when gate was called)"
Cons: "It was hard to keep the washrooms clean despite the effort"
Pros: "There's nothing much to like. You're lucky if you have a nice crew which was the case. It's extremely expensive for a low-cost airline who pretends to be a full service airlines because they have a "business class" cabin. Seats are ok. Same as LH or LX"
Cons: "Be like Swiss or Lufthansa. Charge less and give free water and snacks"
Pros: "Best Econ service for a long time.Beats the Comp hands down."
Cons: "Whole flight was so cold like in refrigerator."
Pros: "After a bad experience checking in from Paris, the Ouagadougou part of the trip went well and the food was good, and a good entertainment system."
Cons: "1) They left our luggage at Brussels, the lost and found desk in Venice that handles Brussels airlines was unmanned. Took 40 minutes to talk to a person. 2) Although promised to bring the luggage on the next day, only brought 2 days after! We had to buy some cloth and still waiting for response from them. 3) We almost missed the connection flight (we had almost hour and a half) because the line for connection flight security was enormous and only 1 person worked in the security. Not only that we were rushed by the crew to RUN (!!!) for the bus, that was ridiculous ! We could fall and hurt ourselves."
Pros: "On our longer flight, we were thrilled- nice crew, delicious food, spacious, great pilot, and enjoyable entertainment experience. However, on our shorter flight from Brussels to telaviv, not only was the crew completely inattentive, but they were intentive to some very disturbing things including children who were pulling the hair of other customers and jumping up-and-down in the aisles of the airplane. There was no available entertainment whatsoever. In addition the food was extremely expensive and not particularly tasty. The plane was uncomfortable and smelled atrocious. These 2 vastly different experiences almost made me feel like I was taking 2 different airlines. Please keep consistency."
Cons: "I didn't like the inconsistency of the 2 different planes that I was on. If you are going to have entertainment you should have some form of it on all of your airplanes. The idea that food that you need to buy is so expensive is absurd. I was really blown away by how badly the plane smelled. It was almost as if I was in a bathroom. And on top of that I really felt very unsafe with children jumping up-and-down kicking people pulling their hair etc. While it isn't the job of the flight attendants to be parents, they certainly need to be aware of safety concerns for the rest of the passengers."
Pros: "Everything apart from the punctuality"
Cons: "Delayed by an hour"
Pros: "Great service"
Cons: "Delay due to congestion at brussels"
Pros: "The flight attendant crew were all very friendly and so good at giving out drinks and water and whatever we needed. I felt really pampered and I wasn’t even in first class. Brussels airlines literally saved my whole trip back from becoming a nightmare because I had a really short connection time in the Brussels airport. I was sprinting to the gate to make my flight and was running real late and they had waited for me! The staff at the gate and at the passport control all were very helpful. I was very impressed by everybody involved and so appreciated that I could make it home as planned instead of having to find a new flight."
Pros: "Email and text kept me updated"
Cons: "Flight delays"
Pros: "The infligt entertainment was good."
Cons: "The staff for SN Brussles is very rude to Africans. They are super disrespectful and it is very obvious how tacist they are. It is uncomfortable flying witha stafflike that. Also our flight had electrical and engine problems at our first stop in Freetown. Once we landed in Monrovia, it took about 35mins for them to let us off the plane because the doors were not working and opening up. Once we finally got off the plane, it took a whole 2 hours for them to get our baggage e off the plane because spmething was wrong and they couldnot access the baggage to take it off. I am aware that planes can “fly with one engine”, but flying a plane with one engine along with it having electrical problems is not safe and A RISK! why take that risk of something bad happening, not only would lives of innocent people and their crew get lost, but that is a million dollar assest that could get lost and a PR nightmare. It is a shame they took that risk. They also dodnt tell us until we landed. Had I known before we took off at Freetown I would have gladly fot off and found another mode of transportation to get to my final destination. SN Brussels is know to send their sh*tty planes to Africa, because there are always problems with the planes heading to that continent. It is just another obvious proof of their racism."
Cons: "Lost/Delayed Baggage My baggage is missing and this has cost me extra expenses and a lot of inconvenience."
Cons: "no clear information about delay and real flight time"
Pros: "Fair amount on the seating room. Polite staff helpful, on time. good value for money"
Cons: "Plane seem a bit old lights would flicker randomly."
Cons: "1,5 hour delay flight from Brussels to Venice and no service with hot tea or coffee for appologize :("
Pros: "On time"
Cons: "Small aircraft. Not enough space. I was asked to check in my hand luggage. Austrian airlines should change the aircraft they use for this route"
Cons: "I'm very disappointed because i wasn't allowed to travel back to the US from Brussels (Belgium). i was supposed to connect in Toronto but because I'm a foreign student in the US, I wasn't aware that i needed a Canadian Visa to transit in Toronto. so lost my flight and i hard to spend another thousand euros to catch the next flight that will connect in the US territory. I made all the call possible to resolve my flight issue and no one could help me either Brussels airline personnel or the kayak customer service. until today i didnt have not even a email to let me know what happen."
Pros: "Lots of empty seats so more room"
Cons: "Had to pay for tea/coffee. Was free on way over so don’t understand this"
Cons: "We had to wait 1 hour inside the airplane because there was fog in Lisbon. Flight took 2.5 hours and the Fog cleared long before we landed so there was no need to wait 1 hour in the airplane where we had NO leg space at all. As compensation they could at leased given us coffee for free and not have to buy for a bloody expensive high price."
Cons: "Very uncomfortable, no refreshments. Everyone on the flight was suprised to find that food and drink cost money. The entire flight, the crew was selling something and you could not pass in aisle or even use toilet for half the fight. No entertainmrnt on a flight of 4.5 hrs and this was not supposed to be a low cost flight."
Pros: "Friendly staff, informative captain when we were slightly delayed. Efficient boarding. Complimentary drink. Comfortable seats despite small cabin."
Cons: "Small aircraft so not much cabin space."
Cons: "Delayed biarding then sat on tarmac for ages."
Cons: "Plane was malfunctioning- the electric went out several times ont be way to take off and right after landing. Food and drinks only for sale. Boarding late"
Pros: "The food somewhat but I couldnt enjoy it when everyone else seated where I was had better food and I couldnt have the better food because I had to order it...something that was never mentioned if it was atleast by email I wouldve ordered. Swiss airlines have emails to give you options on entertainment and everything else...follow their lead"
Cons: "The flight attendants were rude and moody like they didnt want to be there and took it out on the people they were suppose to give service to. One flight attendent got upset or acted a little nasty because I asked her for another custom border slip. She said was going to bring one but I guess she forgot and an atleast 30 minutes to an hour went by till I asked her again and she got nasty. The same lady along with the other flight attendants snatched trash out peoples hands like they were diseased...and they had gloves on. When it came to entertainment they didnt have much variety. Unless the price for the flight is dirt cheap or below average I would choose to fly with them again other than that I'll go to another"
Pros: "Got a free cup of orange juice"
Cons: "Was just a bit tired and irritable from the delayed flight before."
Cons: "Brussels Airlines was obviously throwing around the luggage as my hard shell suitcase was cracked irreparably when it arrived at the carousel."
Cons: "i went to the (galley?) at the back and politely requested a drink, a member of staff refused me because they were just about to begin serving drinks. that's stupid. i was sat right at the back of the plane and wouldn't get a drink for at least 20 minutes because service starts in the middle and works back. fortunately another member of staff (older, female) just reached over and handed me a drink, because she understood it was easier and quicker and more reasonable to do that than to be a dick about it."
Cons: "The special meal that I had requested was not available. In fact the only meals on the Brussels to Washington leg were chicken/fish. No vegetarian meal was provided."
Pros: "They remembered my special meal requested."
Cons: "Not a very informative crew, service seemed rushed - I only got 2 small cups of choice of beverage offered on a 6.5 hour flight, which was disappointing as I was unable to purchase a bottle of water in the airport terminal prior to boarding as I was just there for a layover and did not have euros to buy one from the machine."
Pros: "The food and drinks were good."
Cons: "The flight left 50 minutes after it was scheduled to leave. We were sitting on the hot aircraft the entire time because the crew would not turn on the air. In addition, the host and his service was terrible. When I asked him for water, he told me that I could find it at the back of the flight and I should go get it myself. The other hostess on the other side was handing out waters to whoever needed it. When a passenger sitting next to me asked for a spoon to eat his meal, the host shrugged his shoulders and didn't come back with one. He was blatantly rude and ignored his passenger. We were also not given blankets on an 7-8 hour flight. It was only on request. People who had requested one were then asked to fold and return their blankets (they were not asked kindly) before landing. The selection of tv, music, and shows on board were terrible as well. Barely any selection. Needless to say, this was the worst service I have ever had on an airline."
Cons: "1. During check in, they change my seat number that i choose during the reservation process from a front window seat to a rear isle seat 2. Flight was supposed to land in Hamburg. Because of a storm, they went to Hannover. They announced that the time we will stay in Hannover is unknown. Maybe 2 hours... but then no news from the crew during our stop. 3. Several passeNgers asked to get out in Hannover. The crew said they will ask if possible. After one hour waiting in Hannover they did not even ask the airport authorities. Passengers insisted. The crew then said no because they do not want to go through the luggage finding process. 4. Weather was too hot. Waiting time was too long. Passengers Needed drinks and food. Crew only sold these without even offering free snacks, sandwitches, or drinks. 5. Babies and kids were there. No food nor drinks. They survived during 5 extra hours on the plane schedule on biscuits and water. Personnel did not even think of ordering food from hannover airport while waiting there. They only SOLD the snacks they have. 6. We returned to humburg with 5 hours delay over our original schedule. Stayed 2 hours until we got our luggages on the belt 7. Some passengers had to go back to hannover by train. We discover that all trains were stopped die to problems caused by the storm on the railway. They had the choice either to take very expensive taxis or to sleep over in Hamburg!! 8. This could have been avoided if brussel airline had some good will to at least help those passengers get their luggage and leave in Hannover! 9. Overall: very bad experience and crue attitude in Brussel Airlines!"
Cons: "The lady at the gate was rude. I was in a group with small children, we were all family, she made me wait in line without my family."
Pros: "Flight left and ended on time."
Cons: "Sandwich bread was not so fresh."
Pros: "Nothing out of the ordinary"
Cons: "Wish there had been a place to plug in phone or other USB stuff"
Pros: "Friendly crew"
Cons: "Delay +50 minutes Because of the flying orange tomato"
Cons: "- No order to the boarding in Brussels. I am used to boarding in zones so things tend to be less congested leading up to the jetway. - This may or may not have been something the airline could have changed but sitting in the plane for 5 hours waiting to de-ice was unacceptable. The entire food service was served in this time so no food was available for the 6 hour flight to Accra. Had we been able to wait in the terminal, passengers could get their own food and the food for the flight could have been saved. Also, they ran out of chicken dishes by the time I was served and I was left with fish only. Had I been a vegetarian, this would have been unacceptable."
Cons: "We got stuck on the plane for an additional 5 hours before take off because of the smallest amount of snow. Even knowing how much extra time they did not load any extra food on the plane. We finally took off only to be rerouted to Lome instead of Accra which took an additional 2 hours. The whole thing took an extra 7 hours. From 11am to 12:55 pm we were provided only 1 meal and ice cream. The staff were not apologetic at all, they said if we wanted to be mad at someone it should be the weather... They should probably go back to customer service school."
Pros: "Crew was vey professional. Arrival in Rome was to a gate rather than a bus, which was unusual but nice. Baggage delivery was also surprisingly quick for Rome. The Brussels Airlines lounge in Brussels airport is fantastic!"
Cons: "The flight departure was delayed 1 1/2 hours, meaning we arrived in Rome at nearly midnight. No complimentary drinks on board. As a Star Alliance Gold member, I chose Brussels Airlines out of loyalty. But the cheap approach to customer care means I will have to reconsider flying with you in the future."
Pros: "Crew was ok"
Cons: "Impossible to check in online if you have a visa. Avoid at all costs seats in row 15. The first row in coach has 3 seats and be row behind has 4 meaning that you are 4 people sharing 3 screens and seat pockets. No room to put your legs under the seat in front of you because they are not aligned with the seats in front. I fly all the time and have never seen this. I am short and has absolutely no room for myself or even my iPad and headphones. Horrible experience. Never flying with Brussels airlines on a transatlantic again!"
Cons: "Could not get my boarding pass before reaching my last terminal because it was not ready from Montreal or Toronto, and no staff were available elsewhere in the airport. this prevented me from making necessary purchases to bring with me to Kinshasa, my final destination."
Pros: "Thanks to formula b.family we had priority when boarding. The Kids were offered a present on board."
Cons: "The connecting flight was an hour late. We set inside the plane all this time while the crew could not decide what to do with luggage of a passenger who never showed up. The luggage was being removed and put back -and repeat several more time of the same- for a bit more than an hour. When we finally took off, there was an unpleasant surprise - we had to purchase our food. I had never had this experience before that we would not be offered food on a connecting flight and obviously was not prepared. Not only there was not food, or even a tiny snack offered, one had to buy mere water. Overall, very disappointed. BTW, our flight was not even on display anywhere at the Brussels airport, wrong gates were shown in our tickets and we almost missed boarding..."
Pros: "Quite frankly, I did not like nor was I amazed by the flight overall. The flight was 80 minutes late w/o any giudense by any easyjet airport staff. Passengers were left on their own to figure out things. Gate change w/o enough notice. Easyjet rented another company's airplane. Landing was horrible."
Cons: "Everything should've been planned better."
Pros: "nearly on time ( 5 mins)"
Cons: "too many "stops" in the boarding process, even when you have "speedy boarding" - check in at gate - waiting till door opens to go outside in lane - waiting at the end of the lane till boarding commences..."
Cons: "They scam you on luggage. We purchased hold luggage prior, were told not to check it in, then forced to pay for it at the gate which was 60 euros per bag. Not sure if we’ll get a refund. But it was a really bad experience. One employee was kind, the others treated us very poorly."
Cons: "More clerks for checkin/baggage; some organization in queuing to board. It was total chaos and the staff seemed very stressed."
Cons: "Said it included a carry on and personal item - that isn’t the case. Anything bigger than a purse is considered a carry on"
Cons: "They changed the gate all of a sudden and did not provide any entertainment or food"
Cons: "The plane was very hot from the previous flight, and it didn’t seem like the AC was doing much."
Cons: "El vuelo se retrasó y teníamos conexión con el tren dos horas después, no dieron opción de nada, simplemente perdimos los pasajes del tren. El personal fue despectivo. No recomiendo para nada ésta aerolínea."
Cons: "More communication about the departure delay and location of the gate"
Cons: "There was a half hour delay, but they they did their utmost to redress this, and we landed just 15 behind schedule. A lovely, cheerful and friendly crew and a very pleasant pilot who clearly understands the importance of good communication. THANK YOU."
Pros: "Efficient crew. Good landing in difficult conditions."
Cons: "The boarding was long-winded and uncomfortable. There was a bus to a distant hard standing area."
Pros: "Flight crew was nice!"
Cons: "Flight was delayed about an hour! I felt like a simple apology about us being held up wasn’t enough. They could have offered all passengers at least a free beverage. Does customer service exists anywhere anymore?"
Pros: "Friendly crew, arrived 40 minutes early."
Cons: "Seat wouldn’t recline."
Cons: "The plane was grounded they got another plane bussed to it, standing on the staircase in the pouring rain, it was cold all the way"
Pros: "Crew were polite and efficient. Pilots got us there effectively. We left on time and arrived early. All good."
Cons: "Instant coffee!"
Pros: "The crew was very pleasant, especially the member who spilled ice all over me (received free bottle of water)."
Cons: "They need to add more seating in the waiting area, we are seniors and had no seats."
Pros: "Great company! On time Super professional Friendly"
Pros: "Quick flight"
Cons: "Uncomfortable, cramped and had to pay 60 euros to check a carryon bag because I had a handbag as well."
Pros: "Overall ok experience"
Cons: "Flight delayed, and had to wait long in the airport. Limited seating while waiting"
Cons: "I didn’t like sitting at the gate for a long time without being told what the delay was all about. Also, the announcements were very hard to hear because they weren’t loud enough. That’s something that should not happen because people rely on the information you provide."
Pros: "I absolutely loved it. The staff was very kind, the plane was comfy and we saw a lot of things. Wonderful."
Pros: "On time, friendly, courteous, professional."
Pros: "Flight departed and arrived ahead scheduled"
Pros: "The flight was excelent"
Cons: "The request before get into the plane to put an small bag in the suitcase"
Cons: "Per the airline, passengers are allowed 1 personal item such as a purse or computer bag PLUS 1 carry on that falls within size parameters. When my daughter and I went to board we, along with several other passengers were pulled aside. We were told that our personal item had to be placed into our carry on or we would need to pay Eu60 to check a bag each. There was not enough time before flight to get someone in charge to talk to so we paid to check 2 bags."
Pros: "Kind and helpful staffs"
Cons: "Long walk away F building and liquid stuffs all I have to put into one bag. This treatment I didnot see any other airports."
Cons: "Just because I had my Cary on and a small purse I had to pay 47€ ... unacceptable"
Cons: "More than 60 min delay!!!!!!!!!"
Cons: "Return flight was canceled just a few hours before actual departure. EaseJet did not have any other options for next couple days. We had to book 6 one-way tickets costing $2,400. Will never fly with EasyJet again!"
Pros: "It was nice to land a few minutes ahead of schedule"
Cons: "Having to walk so much to reach the gate"
Pros: "Smooth experience from boarding to landing. Staff efficient. Nothing to complain. We left in time and landed punctual."
Pros: "Empty seat next to me. Arrived a few minutes early. Looked like a new plane: was Austrian registered which is new for EZY (thank you Brexit)"
Cons: "Boarding process always feels more irritating than it should."
Pros: "Legroom, ease of boarding, polite staff"
Cons: "Delayed takeoff and landing due to a mechanical problem if some sort"
Pros: "Our flight was delayed by about an hour but the pilot put the foot down and shaved 40 minutes off the journey! A nice new plane, nice crew and I'm sure the food would have been good if we had tried it. A very good value flight."
Pros: "It was very fast and efficent! Staff very helpful and welcoming!"
Cons: "There was nothing that i did not like. Staff were great"
Cons: "Bus ticket sold on plane was quite restrictive and left every 50-60min not every hour as stated onboard."
Cons: "Got to the airport 2hrs before flying. Waited 1.5 just to drop off a bag! Brutal."
Pros: "Did not try food or entertainment, but it's a great value flight. Professional staff and flight times were spot on."
Cons: "They made us wait until 15:30 to board our flight, although our flight was supposed to leave at 15:40. When we finally arrived in Rome they lost our luggage and didn't give me any explanation. Our flight was supposed to arrive at 21:15 but didn't arrive until 21:45. We waited and waited for almost 2 hours. Finally our luggage was on the belt and no one told us that it was even there just let us wait until someone noticed."
Pros: "Smooth flight path."
Cons: "Left ramp 35 minutes late... Taxiing to take-off runway took too long and no explanations. Flight was over an hour late in arriving - and then at the furthest possible gate from immigration. Connecting flight out of South terminal nearly missed. What a disaster the entire Gatwick experience continues to be. Will avoid it next time - which may mean avoiding EasyJet."
Pros: "They forced me and the other 2 last passengers to board to check their carry on bags saying he plane was full. When we walked on the plane it was half empty and half the overhead storage was empty."
Cons: "Was told by the gate agent the flight was too full for us to bring our carry on luggage on and had to pay for it to be checked. Flight was less then 50% full with many overhead bins empty. Paid €88 because we were told a lie."
Cons: "The check in and flight attendant serving food was rude. During flight children were up and down the aisle, noisy and standing on the seat,i.e. unsafe. Hope not to travel on Easy Jet again."
Pros: "Clean plane Nice service Confortable seats Flight was on time"
Cons: "When booking in easy jet, the baggage policy should be more specified. In order to purchase online the baggages at a discount."
Cons: "I had to pay a luggage fee of $44 Euros that came by a surprise. It was disappointing. I wish I knew ahead of time. The counter was really slow. It was only one person attending several people. Also, you had to pay the amount of luggage in another counter and not in the check in luggage which make things unbearable. Overall, a bad experience. The plane made weird noises when we were flying as well. I have taken several flights in Europe this month with Ryanair and Norwegian airlines and this was the worst experience."
Pros: "I compare easy jet to a metro bus, all you do is wait for it, get in sit and get out."
Cons: "Charges for water and snacks, I realise it's low cost, but im sure they can spare a bit of the huge profits they make for some water."
We were very lucky and got a complementary upgrade somehow because the crew needed our seats.
Pros: "The flight arrived ahead of schedule."
Pros: "Helpful crew. Quick flight."
Cons: "No gate assignment until right before boarding. Chaotic,especially when you don’t know the airport or airline."
Cons: "Seats far too small and uncomfortable."
Pros: "It felt like a top airline, fast boarding, great service."
Pros: "The inflight crew was very nice"
Cons: "The staff that works in the counter was very rude. My carry on bag which has fit in all the trains across Europe and other airlines did not meet the standards of Vueling so I was charged with 50 euros which is ok with me. What was upsetting was the attitude of one of the attendants of the counter. She was a spaniard lady lacking all customer service skills. I will never use this airline again"
Cons: "Last minute switched plan causing much discomfort and confusion."
Cons: "Air conditioning at the gate"
Cons: "Food was not offered. Boarding was chaotic. Took off later than expected because of the chaotic boarding."
Cons: "The santorini airport is a mess. Our flight was delayed nearly an hour because the tiny airport wasn’t able to handle the amount of flights they had coming in and going out at the same time"
Cons: "Was an hour late."
Pros: "Flight attendants seemed nice."
Cons: "Over three hour delay for mechanical issues! Also, check in was a big pain. Bought tickets through vayama. Not recommended."
Pros: "They crew was okay, more polite than my previous flight."
Cons: "Having a well stocked Duty Free Items would be nice, tried to order items and was told they are out of stock."
Cons: "Ticketing should have been better. They didn't have my name and couldn't print my boarding pass. I almost missed my flight, eventhough I was 2 hours early at the airport."
Pros: "The crew is great"
Cons: "The seats doesn’t move forward nor backwards"
Cons: "The boarding process could be better"
Pros: "They made up for lost time"
Cons: "Some turbulence and lack of communication between the crew and everyone else"
Pros: "Punctuality and safety"
Cons: "Food options are very limited"
Pros: "Everything is good"
Cons: "very easy checkibg, friendly at airport, snd same day reminder"
Pros: "The flight space"
Cons: "No entertainment which make the trip so boring"
Pros: "Great crew fromFCO to AGP. The head cabin attendant was amazing and very friendly and professional."
Cons: "We arrived more than 2 hours too late - this on a 2 hour flight. This can happen - but flight history shows that this flight is too late every day. The seat pitch is the worst of all low-cost airlines in Europe. Also the plane needs a renovation. We are flying regularly low-cost airlines. But non of the competitors is so expensive. Vueling can’t be recommended."
Pros: "On time departure"
Pros: "Quick flight and good service"
Cons: "Cheap flight but odd that we always take a shuttle from plane to airport"
Pros: "It was comfortable, clean and efficient."
Cons: "The crew didn’t know f they had any vegan food."
Pros: "Price Allocated more leg room On time departure"
Pros: "Got off the plane quickly"
Cons: "We were late boarding and departing but were not alerted before hand. Didnt matter for me however since i was there early."
Cons: "My luggage was taken from me and put in inside of the plane. Your staff told me that I can collect it in Rome coming out of the plane. Instead I had to go outside and collect it despite I had connecting flight which I've missed because of this!!!"
Pros: "Difficult to say, probably just returning home"
Cons: "1. After 4 hours in line in front of the boarding desk (I was between the first 10 people in line) due to a flight delay, when they began boarding they decide to start from the 15-31 rows. As I was on the 6th row, for which I payed an overprice when buying tickets, I eventuallypassed frome the first 10 people to be boarded to the last one. 2. As a consequence of point 1. As I arrived in front of the airplane door, the crew said the remaining luggages couldn’t be boarded with us because there wasn’t anymore space in the lockers. 3. The crew was very unprofessional. So, in the end, after paying more for first rows tickets and after being one of the first people in line to be boarded, because of poor organizarion I ended as one of the last to be boarded and without the right to bring with me the personal luggage. A nightmare"
Pros: "Left on time !"
Cons: "Could not buy a beer as they “ran out” of alcohol! Cramped seats and could not position myself comfortably as just no leg room."
Cons: "It was so uncomfortably cramped on the back row that my knees were numb by the end of the flight. I am tall but not ridiculously so. I think there should be minimum standards for legroom that exceed what was available on this flight."
Pros: "Even though the flight was delayed they made up time in the air."
Cons: "Seats are very close together so not good for long haul flights. Not entirely comfortable. ."
Cons: "Adjusting the air cabin pressure"
Cons: "Seats were so small we could hardly fit. Airplane was extremely hot inside. No leg room at all for 5he middle seat and window seat passengers."
Pros: "The seats were okay"
Cons: "Boarding took forever."
Pros: "Comfortable seat, helpful check in agent gav me a good seat. For a "low cost"airline it was better than most regulars ."
Cons: "Child in seat in front coughed and sneezed constantly. I wished his accompanying father had made him use a hankerchiff. Could airlines not advise sick passengers to use tissues or even masks to avoid spreading germs?"
Pros: "Plane was clean and adequate seating"
Cons: "Plane was scheduled to leave at 8:15 and suddenly was changed and we left at 7:45. Flight attendants then forced us to check our small carry on items despite being told they were for a wedding the next day. Subsequently the bags were lost and then found four days earlier. Fortunately, we found our baggage but had to improvise for the wedding. Airport lost and found said that happens all the time with Vuelling and a baggage claim stub should just be discarded as worthless."
Pros: "It was fast"
Cons: "A bit cramped in seating"
Cons: "the flight was extremely late leaving Palermo which made my wife and I mis-connect in Rome. This was unacceptable since there were no weather issues. The plane was just a few minutes late arriving into Palermo, but it was extremely late leaving for Rome. There didn't seem to be any sense of urgency to get the plane boarded. People were boarding the plane up to 45 minutes after the plane should have departed. I will try to plan better and use Ryanair in the future."
Pros: "The onboard food for purchase has lots of good selections They have a good price."
Cons: "The way they board. They have one big long line. Then they heard you down stairs and in to a bus and then you have to board by stairs again. Have they heard of jet ways. The space between seats is minimal."
Pros: "Stewardess great and so too wheelchair provider"
Cons: "Charging possible only in first three riws"
Pros: "The crew was polite and boarding was efficient"
Cons: "Security at the airport"
Cons: "Not much leg room."
Cons: "I was forced to check in my carryon bag because it was over 3 kg. So I checked in my baggage two full hours before departure and the layover was three and half hours. There should be no reason why my bag didn't make it on the plane and yet it did not make it on."
Cons: "Delay for 21/2hours"
Pros: "Everything was ok, there was no food or entertainment but it was a short flight so I wasn't expecting much"
Cons: "I had no complaints"
Pros: "New aircraft"
Cons: "Limited food options, no entertainment of any sort"
Cons: "Courtoisie, respecté les horaires"
Pros: "Fast and easy on time flight from PMO to FCO"
Pros: "Friendly crew. Good leg room."
Cons: "Magazine racks on back of seats would have been good."
Cons: "the fare and baggage rule become complicated."
Pros: "Helpful staff especially with disabled access."
Cons: "Not seated together with my wife despite booking months ago. Very cramped conditions on a very full flight meant it was uncomfortable Bought our own food onboard as realised everything was charged for. Even water."
Pros: "Timeliness. Small airport."
Cons: "Limited seating space."
Pros: "Just plain good old Ryanair on time no frills"
Cons: "All was perfect"
Cons: "So disorganized. Lots of staff but only one worker. The only staff member that was helpful was the lady at the check-in desk."
Cons: "We were traveling across Europe with no access to internet. We trued to check in night before from hotel, we had a week connection. Thought we will do it from airport just like the United States. However, due to long line, wemissed tbe two hour window and were charged 55 euro per person. There was 5 of us. Therewere 5 of us. We felt cheTed and scorged."
Cons: "Huge delay as usual"
Cons: "The flight itself, the process to get a boarding pass and the fact we were charged for a boarding pass. Not specified tonprint out ahead of time, no reminder email. Very uncomfortable"
Cons: "The check in process was extremely slow and the line up was very long with only 2 crew members checking people in"
Pros: "Efficient service on board."
Cons: "Service slow on the ground but not terrible. The person who handled the bags was efficient but a miserable person and rude. That is not necessary! I am referring to checking the bags at the check in and check bag counter in Catania."
Cons: "The agent. They charged me extra for not check-in online. Very bad company"
Pros: "Efficient service that was on time. There was no food or entertainment but that was expected. I like how everyone cheers when we land!!"
Pros: "Cabin bag size restriction is just under US standard. Cost us almost double the flight cost to check them at the gate. Won’t ever use them again. Don’t be sucked in by their low fares, they’ll get it back and more."
Cons: "Horrible and intentionally deceptivebaggage policy"
Cons: "1. I brought a trolley according to the specifications in the web page and the message sent to me. They claim it was too big, even though it did fit into the box they use to measure the luggage, saying that it fitted too tight, and insisted on my paying an extra 50 euro. 2. They purposely split family members in the hope that people will pay extra to sit together. We did it on the first leg, but then managed to switch seats without extra cost in the second leg. It just required several people switching around."
Pros: "The price was cheap, as long as you don't add any extras (like choosing your seat)."
Cons: "You need to check in before you arrive at the airport otherwise you'll be charged FOR CHECKING IN. Also apparently it is normal for passengers to line up at the gate an hour before boarding, apparently because there is not enough overhead space for everyone. So unless you pay extra (no surprise there) to board early, you'll be standing in line for a good hour. I like a cheap flight as much as the next guy but Ryanair just takes it too far."
Cons: "Seats WERE VERY UNCOMFORTABLE AND TINY"
Pros: "The crew traveling out of Rome was pleasant is the only thing positive I can say."
Cons: "-we paid extra for priority boarding and did go through the line first to board the shuttle to the plane but then they had everyone else from the overbooked plane crowded like sardines into the same shuttle. It was a waste of money. -traveling to Rome on Ryanair we took samsonite carry on luggage onto the plane with no problems. Leaving Rome we were told to recheck our luggage size. The wheels stick out a little and they made us pay 100 Euros to check our bags. Once on the plane we saw many passengers with luggage and bags much larger than our own and did not have to pay to have them checked. We were the only Americans on the plane. -The seats do not recline and are at a 90 degree angle which is very uncomfortable for a 3 hour flight. -the crew traveling to Rome was very rude. -the seats were dirty with food and crumbs before I sat down and there was trash and food on the floor. It is as if the plane is not cleaned routinely."
Pros: "There was not a lot to like"
Cons: "I think standing in line for so long before boarding is ridiculous. Also, according to the gate staff my husbands bag ,which was smaller than mine, required a baggage fee as did mine. €110! On the return flight my husband was able to get his bag through and it fit just fine. He noticed mine would have fit as well. But another €55 for mine. Not much of a bargain."
Cons: "The whole checking in process was ridiculous!!! You can only check in on your phone otherwise everything is fee. There are no self check in computers. I'm flying international so don't always have wifi available. Charged to check in my luggage. Which is horrible. It's not even a flat fee for the luggage it's by waeight and I had to go back and forth to a different counter for weight, then to pay, then back to drop off the luggage. One person at the counter should be able to do that one transaction.. it's such a waste of time. I will never fly this airline again."
Cons: "They canceled our flight and we have not received a refund plus the 250 euros per person owed to us."
Pros: "The flight was basic, without added perks such as a screen on the back of the seat in front of you, but it also got us to Rome safely. For that, I thank you."
Cons: "The flight was delayed one hour by an unknown issue and boarding staff did not communicate at the gate. Some of the passengers were boarded then the rest of the passengers were left standing in line at the gate for a prolonged period of time. Boarding staff did not address the passengers while we waited. We did not know how serious the issue was while we waited, if we were going to be allowed to board, or if the flight was going be cancelled. Just before boarding the issue was attributed to a passenger from the previous flight who was in a wheelchair and required assistance. Would have been nice to know while we waited."
Pros: "The plane was clean, and looked new"
Cons: "No space for my legs"
Cons: "Marketing services"
Cons: "low cost feel"
Cons: "When I got to the airport they made my family pay 200 Euros for not checking in online! This is basically robbery, since I had no choice but paying it without ruining the trip of a lifetime. I've never encountered such a fee from any other airline. It's true that they sent an email warning a couple days before, but I was already traveling, so didn't check my email very carefully. I chose Ryanair in order to save money, despite their planes being less comfortable (seats don't lean back at all) and I don't mind too much having to walk onto the runway in order to board the plane. I very careful to to exceed their very strict carry-on weight limits. But in the end it still wound up being the most expensive and frustrating option."
Pros: "We flew Rome to Barcelona and we're scheduled to come back to Rome and then fly back to the states. Besides being able to change our flight to go from Barcelona back to the states (with Norwegian) due to changes in plan, we would have considered booking through another airline. Yes, it really was that bad! Food was fine but you have to pay extra for all of it."
Cons: "My bag touched the top of the bag screening box for carry-on but otherwise fit and would have fit FINE in the overhead compartment. But NO. I got to pay €50 instead and have them check it. Literally for touching the top but still fitting inside fine. Worst legroom ever. Terrible. I had a middle seat and elbows digging into me on both sides. Awkward! Online check-in automatically selects for one person to be in the front and one person in the back unless you pay more to sit together. Unless you pay the fee you cannot sit with someone you're traveling with. Bathroom broken on flight and only one stall available. Long wait! No pouches in the seat in front of you-- kind of annoying... Staff seemed burnt out and ready to get off the plane. I totally could empathize. Maybe it was because we were heading to Barcelona, but major party crowd who was pretty rowdy on the flight. People standing in the aisles blocking the flight attendants, people sitting on each other's laps some and being loud-- kind of like being on a party bus. Will for sure be telling friends to avoid this airline no matter the price-- not worth saving a few bucks for the discomfort and hidden fees. DON'T FLY this airline if you have kids. Your 5 year old will probably get a middle seat at the back of the plane while you're in the front unless you want to pay extra for everyone to sit together. DON'T FLY this airline if you have American sized carry on luggage. They don't care about your American sized luggage. Whatever the baggage guidelines are, subtract some because that's what they REALLY mean. Get the tiny hard case Euro suitcase if you want to carry on a bag. Otherwise the fee is very high! DON'T FLY this airline if you are over 6 feet tall or have long legs. Ok, they let you stand most of the flight anyway. You'll feel better on another airline. If you can spend an extra 15, do it and AVOID this one."
Cons: "I didn't like that the originally fairly cheap price became higher and higher to provide minimal comfort and service. 30-35 euros per bag, paid ahead of time, is a ridiculously high price to charge in addition to the flight cost. Middle seats unless you are willing to pay more. Not even a drink on the plan unless you are willing to pay. etc etc. It is EXTREMELY inconvenient not to provide a paper ticket. I was unable to print a boarding pass as I was away from home. At the check-in I was not given a paper boarding pass, and then when I got to the entrance area, my phone would not work to show the boarding passes electronically. Ryan Air's website was impossible to navigate to find my boarding passes, taking me literally about a half hour to figure out. This delayed our entry tremendously. On the flight out from Barcelona to Rome my son was allowed to carry on his skateboard plus one small other carryon. On the flight back, he was NOT allowed to take the board through security, and was told he was too late to check the board. This turned out not to be true, but we were not informed of this at check-in, again seriously delaying our boarding. Luckily we had arrived at the airport way too early, and this worked to our advantage given Ryan Air's incompetence. The next day we flew home on Swiss Air - what a pleasant difference to fly on a real airline! No issues, lots of help, etc. etc."
Pros: "Lots of legroom. The crew was very nice and friendly."
Cons: "The plane was late and boarding was delayed by an hour and a half which caused us to pay a late check in at our hotel. Boarding was not an easy, seamless process. They made me put my backpack up top, but at least it gave me lots of legroom. Having a mandatory check in several hours before your flight to avoid a fee for "normal" check-in seems not customer friendly."
Cons: "First they asked us to be at the airport 3 hours before the flight, sadly the staff did t arrive and didn't open the ticket counter until 2 hours before the flight. Secondly, you need to print your boarding pass prior to arriving. I did my check in online and paid for a checked bag which what's $58. The employee asked to see the boarding pass on my way phone, obviously it wasn't pulling up this time. We had to pay 15€ per ticket just to print them. That to me is rediculous. The on the flight, they will not take any credit card that isn't European and they are the first airline to accept cash onboard. Overall our experience was horrible. You would think after making us wait in line for over and hour they wouldn't charge is to PRINT the tickets. This airline is perfect for someone traveling by themselves with only a carry on and having access to a printer."
Cons: "Awful experience. Could not print boarding passes online and tried to pull them up at the airport, but there was no internet connection. Staff was incredibly rude and tried to make us pay $50 to print on site. Finally downloaded the passes (which, by the way, we had to obtain at least 24 hrs in advance - an easy email to miss). "Priority boarding" (also paid extra for) was a joke. Everyone had to get on a bus to arrive at the plane, and no order was kept, so it was basically a free-for-all to board the plane (lots of flying elbows). As a result, the overhead space by our seats (second row) was filled and we had to put our bags much further back (again defeating the purpose of "priority boarding"). Upon arrival to our destination, there was zero indication that our checked bag would be at completely different terminal. It took going through lost and found and 2 information folks to find the correct baggage claim area (and another go through security). All in all, a terrible experience. Not worth the extra $$ we may have saved. AVOID!!!"
Cons: "I was charged 55 Euros for the same luggage accepted from Rome to Palermo by Ryanair. The door man was determined to overcharge me no matter what.Since the flight was max, half the suitcases where shipped direct so his overcharge didn't matter.I am Italian/American and I was singled out and U will never fly Ryanair again.You get me one time and I get you 10 times. That one suitcase was more than half the cost of the flight. I do not like being ripped off. You should be ashamed of your strong armed tactics. Not Happy Sam Morreale."
Pros: "The price was the best thing out of this whole experience. Two tickets from Barcelona to Rome were 44 euros. If you check-in online it's free otherwise you have to pay 45 euros at the airport. Also if you stay within the baggage limit you don't have to pay for the luggage allowance. We didn't pay to pick seats and we were sit next to each other (most likely because we check-in online a day before)."
Cons: "Boarding was slow and chaotic. Very cramped seats. You are literally sitting on top of each other. Also, the plane was very hot. They don't give you any snacks. If you want anything to eat or drink you have to purchase it. At times the crew ignored passengers. If you are looking for comfort and friendliness this is not the airline for you."
Cons: "We had a 5 hour delay and were given absolutely no information. No one came to tell us what was going on, and we had to run all over the airport to find someone who worked for Ryanair to try to find help. Even when we finally located the "customer service" desk, they had no idea what was going on and were unable to help us. All they could offer was a "lunch voucher" but they sent us to the wrong café, which didn't know what we were talking about. Beyond this, the hassle of trying to figure out how much your luggage weighs while you are traveling (we had no access to a scale) isn't worth it. Would NEVER fly this airline again."
Pros: "Comfort and crew was good"
Cons: "Not being able to have mobile boarding pass is stressful.. almost missed flight due to communication while checking in. I would not like to fly this airline again through Europe due to this inconvenience. Very disappointed and will choose EasyJet next time."
Pros: "got to Rome 5 hours late"
Cons: "This flight was about the 5th leg of our European trip. I attempted several times to complete the early check in on the website so that we would save the fee of checking in later at the airport but I was unable to. We left our hotel 4 hours prior to the flight departure because the metro ride was 1 hour to the Barcelona airport. Next, we waited in line at the airport and were then told to go wait in another line and pay 50 euros each for the airport check-in. Then, our flight was delayed so we got to spend a whole day of our vacation in the Barcelona airport! What a waste of valuable time for us. Next tour of Europe I will gladly spend up to $400 more for a reliable flight on a different airlines. Time is more valuable, especially vacation time!"
Cons: "Tardiness! I have taken 2 different flights and BOTH were late! Also, the terminal is located a large distance from the main terminal AND finally, you r not told your gate number until less than an hour before. UNACCEPTABLE. I do not want to wander and shop in the stores and restaurants. I want to go directly to my gate and sit and read or text. The baggage limit is a giant money grabber as well. You folks are gouging your customers."
Pros: "The price"
Cons: "The comfort of the plane, it was over crowded with no air on the plane. Getting on and off the plane took entirely way to long."
Pros: "The flight was fine"
Cons: "They charge you for everything and it's outrageous, if you don't check in before and print or have the boarding pass on your phone, they charge you $45 euros!"
Pros: "I liked that it got me where I wanted to go. The staff was nice."
Cons: "I had to jump through hoops to print a boarding pass even though I had Ryanairs app with a mobile boarding pass. 3 hours of my Sat and Sunday in Barcelona were spent searching for an open copy/print shop. Would have been nice to know more than 48 hours before my flight. I get to the airport after not finding a print shop, expecting to pay through the nose for them to print the tickets for me and they say I didn't even need it. They supply the boarding pass. Wow. The boarding is a joke. They don't board in zones, so the line was literally 180 people long. I wasn't even in the back of the line and it still bothered me. Now let's get to the plane, again, staff and pilot were great. The seats have NO leg room. I have long legs and it was miserable. No seat back pocket to put things. No recline on the seats. The aisle way sagged everytime someone walked past me, leaning my seat toward the aisle. I know, I know, you get what you pay for. This flight I paid for a lesson. That lesson being never never never ever ever ever fly Ryanair again. I would gladly pay a little more money to save my poor knees from being in that position again."
Cons: "My 81 year old father was asked at the final hour to measure his carry on luggage right before loading the bus on the tarmac to take us to the plane. They had already looked at it at check in. They pulled him out of line after he handed over his passport and then told him they were going to charge him for his carryon because it was too big. He place it in the measuring device and it fit so it was not too big. They ended up not charging him but the experience was very unpleasant."
Pros: "Was pleasantly surprised by their efficiency and comfort/leg room on plane. Plenty of carry on overhead space and good meal options for purchase."
Pros: "no hassle at boarding"
Cons: "The flight was delayed an hour but we were not told once about any delay. They had us stand in line at boarding time and then wait for forty minutes. They did not address the delay until the end of the flight."
Pros: "Flown many times, no frills but they get you to your destination."
Cons: "Changed the gate in the last 5 mind before the gate closed - shreds the nerves when you are catching an international flight!"
Pros: "The plane arrived on time to Rome. That's about it."
Cons: "Not much TO like. The biggest problem was having our luggage LOST for 90 mins after arriving at Rome. How does the plane lose our luggage on a DIRECT flight? And in that time items disappeared from one of our suitcases. Specifically, $60 U.S. And a set of Bluetooth wireless earphones. My fault I know for putting cash in a checked bag, but I KNOW they were in there when we left Barcelona. Just a huge lack of respect by their employees.But having to wait 90 mins to retrieve our luggage was just uncalled for. Also, having the flight crew acting like street vendors trying to sell items during the flight was very low class. I know you get what you pay for, but it felt very cheesy and unprofessional to have them moving thru the plane hawking wares."