Everything was better but france airlines more better than them
Good leg room for people of all sizes. Pleasent crew.
WE didint profit of food , but for the other think all was good
Spacious and clean aircraft. Good food. Economy will always be squeezed but thankfully I had an aisle seat for stretching exercises. Good selection of movies, particularly Spike Lee joint.
Unfriendly, 8 hours delayed, no lounge access even flying business. Don’t fly Brussels
Flight from London was delayed so missed the connecting flight. Taking 2 days to get to destination which should have only taken a few hours.
Too cramped up for the better seats I paid for.
I didn’t like my seat in my return flight from Montreal to Orlando at all; considering I paid extra for better seats. That middle seat was cramped up way too much.
Suitcase didn’t arrive to Stockholm. Chairs y comfy and not even water is offered
Bad baggage and people management at boarding forcing me to dispatch my bad despite being the perfect size and respecting everything perfectly, whereas many did not and many free empty spots on the plane as usual… making me loose time and my planned bus at arrival to go to Geneva. Costing me 100 euros extra! So Brussels airlines needs to refund me
Average size person but felt like a sardine. Coffee was undrinkable. Threw it out.
It’s a no frills airline. You have to be careful about booking carryon baggage in advance because they will charge you an exorbitant amount at the airport. Bring your own food onboard. I don’t think the drinks are cheaper in the terminal. Seats are okay. No entertainment, no WiFi and no charging of devices onboard.
Transavia has started an aggressive program to charge for cabin baggage. Particularly at Schiphol the checkin staff behave like money hungry nazis to charge you 43 euros for a laptop bag as carryon. They didn’t realize I can speak Dutch and I could hear them cheering about the incentives they get for charging extra fees. To make things even more ridiculous, you can’t even store the bag in the overhead compartment because it is so full. It’s such a turnoff and makes traveling on this terrible discount airline even more miserable. To add there are no charging points or inflight entertainment on the plane. The flight crew are polite and courteous.
Transavia scams you with baggage charges. I bought an extra bag to carry with me in the plane (27 EUR) via their website. When I came to the counter they told me the bag was not acceptable, even though I have taken this without problems in several other airlines. So they forced me to pay 65 EUR at the last minute to check-in my bag and let me board. When I asked for the money I had originally paid on their website(the 27 EUR), the personnel at the counter just told me it was not going to be returned because this was not the airline's fault. This is flat out stealing.
Transavia charged us extra for a bag we had already paid for. The lady at the boarding counter literal answer was "that is not our problem". They make their measurement requirements non standard to suck money out of you in these ways.
Horrible service, never flying with this airline again. They have 0 respect for the people flying and don’t respect their own rules.
4h delay, lost luggage, no info whatsoever about anything that was going on. Lost connection bus to final destination. 2 babies beside me screaming the whole time with their mother being absolutely unapologetic. Worst experience ever
My experience is very bad. The flight was canceled 2 hours before departure. I lost my hotel reservation and can't get it back.
Boarding was slow and cabin crew was even slowing down the process.
There’s no point in paying for priority if we all just end up in the same queue at the same place
Enough seat availability for us to move a little and so sit together - but the flight was half an hour late
Dislike standing for 30 minutes waiting to board. Coffee disgusting, hot sandwich almost inedible. Staff cheerful. Flight early.
Ryan air is a scamming airline. They advertise that you have to follow they baggage policy and their employees just do whatever they feel like. My most recent flight, i checked to large bags and just paid for 3 cabin bags and priority. Apparently, according to the staff, they knew the plane had too full in the cabin. This meant they had to target a select number of bags to into the hold. Now, a normal airline just offers to take your bag at the gate for you, it is their mistake. Not Ryan air, they just tell you the wheel of your bag sticks out 2 cm, we will charge you almost what you paid to check your entire luggage immediately, then tell you it’s on you. I would have gladly paid to check in the bags in the bag check in, where they told me the bag was good to go. Never using this airline again. I used to enjoy the quick direct flights but I will never use them again.
I didn't eat any food so can't comment on that. The prices on the plane are extortionate (as are all prices on planes). Everything else was seemless and a great experience
I need assistance and I could not fault it at all. I suffer anxiety and I was always put at ease by assistance staff, and the banter was good. On board the staff was so very nice and kind and showed empathy. Thank you to them. It was my first time travelling since I lost my husband and was so grateful to them.
Waiting outside for a long time is not really necessary
The baggage wasnt uploaded to the plane, lost baggage handling is very poor.
The flight boarded nice and early and this meant there was no sudden rush at the gate. The only down side was the cabin was very cold 🥶
A delay of almost 3 hours. It was evident that the staff wanted us to board urgently, to the point of rudeness, to avoid paying compensation
It would be nice to have power to charge phone.
I dont know tui fly because I dont fly, GOTO GATE the service aganecy are very bad and cannot change my schedule and I lose the fly and money. Forgot GOTO GATE forever
the flight was delayed + 15 hours . I missed my connecting flight and had to buy a new ticket from my pocket
aucune collation ni boisson....tout est payant !! Lorsqu'on a un problème, Tuyfligh n'a aucun état d'âme ni empathie envers les personnes impactées....dommage.
Le pilote était super il nous a bien expliqué par où nous allions passer. C’est très rare!
The flight was canceled and we lose our train to Paris, we had to pay $225 for new tickets Brussel-Paris and we lose our hotel night in Paris for $221 !! It is not fair that’s the airline didn’t assume his responsibility! I hope TUI refund all these expenses.
The checkin was not allowed until 2 hours before the flight, which is fine, except that I wanted to check my suitcase sooner. Then the gate was not announced until 15 minutes before the flight, which seemed late, particularly since the gate was the very last one on the terminal (D-68). It would be difficult for people with mobility issues to get there in time. The flight was fine. I wish the seats reclined, but this is a budget airline, so no expectations. Overall, I would do it again if I needed to fly Tui Airlines.
