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BRU — Alaska
Jun 24 — Jul 11
Round-trip
1 adult
Economy
From?
To?
Fri 6/24
Fri 7/1
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- High season is considered to be January, February and December. The cheapest month to fly to Alaska is January.
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Top 5 airlines serving Brussels Bruxelles-National to Alaska
Scores according to KAYAK customer reviews8.0
SWISSOverall score based on 9192 reviews
8.2Boarding
7.9Comfort
8.6Crew
7.7Entertainment
7.9Food
Airline reviews
First time traveling with Swiss abroad…. They set the standard so high, I will certainly book them again next time! A+ hospitality across the board…. So impressed with their professionalism and customer service. Highly, highly recommend! Jill Bolger
First time traveling with Swiss abroad…. They set the standard so high, I will certainly book them again next time! A+ hospitality across the board…. So impressed with their professionalism and customer service. Highly, highly recommend! Jill Bolger
Pros: "Crew was very courteous and attentive"
Cons: "More fruits and green (non-starchy) vegetables"
Pros: "Friendly crew, smooth take off and landing and generous on things to eat and drink."
Cons: "None. Keep up the good work."
Pros: "The crew and entertainment"
Cons: "Nothing"
Cons: "Losing my bags after a canceled flight was not so nice when my thinks cost more than 1000 euro"
Pros: "Food was really hot and good customer service"
Cons: "Rude ground staff at Athens airport, unable to check in online prior to flight, had to wait in line for over an hour for a connecting flight and run to the gate to then be told I was on standby for my next connecting flight. Poor customer service, no headphones given even though all seats have tv screens - such a small thing can make a difference to overall experience eg providing headphones. The check in and boarding forbthis flight was an absolute joke. Two men were about to have a fight due to how irritated everyone was for standing in line for so long. No need whatsoever. Meanwhile 3 staff sat at the ticketing desk and just watched the line grow! When I asked for assistance they brushed me off as if I were a flea! Athens Swiss airlines ground staff are up there with the worst customer service I’ve seen."
Pros: "Flight was on time, service onboard inspite of short flight, and the scenery of the Alps was breathtaking"
Cons: "Seats too close when leaning back"
Pros: "Crew was very friendly. Seat a pretty comfortable."
Pros: "Crew good"
Cons: "Baggage small bag forced to check"
Cons: "The boarding organize by group could improve the process"
Pros: "Crew was lovely, patient with all us skiers returning from the slopes. The food was EXCELLENT- for airline food. And I was in economy."
Cons: "The Entertainment tech was not smooth, had difficulty getting it to function and likely annoyed the person in front of me with all my tapping."
Cons: "Chose the option with Swiss because it showed that a checked bag was included. Got to the airport and was told to pay up for each checked bag. Great start to the trip."
Pros: "I like the service, the crew and the overall experience of flying Swiss."
Cons: "I fly this route around 6 times a year and the planes get older and older. wish they would update the aircrafts on this route at some point"
Pros: "The space of the seat is wide. Nice chocolate."
Cons: "First, they announced that they need some passengers to voluntarily give up the booking in exchange for 280 refunds (a slightly higher rate which not worth to do it) and 1 stopover the fight to Rome which will arrive at 22.00 instead (our flight is 17.35). About 15 minutes before boarding time, they announced flight delaying. Around 17.45, they announced gate changing from B to A which located at opposite side of the the airport so all passengers run there because of everyone afraid that their booking might be canceled because no one agrees to give up. At both gates, many people try to jump in the queue which no staff comes in the manage the queue. During waiting on the board, the air condition seems to be closed, hard to breathe. Around 19.00, the plane took off the Zurich airport eventually, finish the 1.5 hours delay. The captain announced that it cause by the technical problem of the flight earlier but my thinking it cause from over-booking."
Pros: "flight was totally fine. Thanks to Swiss hotline, they could find my booking and send me the documents some hours before take off."
Cons: "Kayak has asked for my e-mail and phone number which I provided but never received any order confirmation. Finally it seemed that my flight was never booked. Unluckily Kayak did not forward my contact details to the other brookers in between and definitely not to Swiss. Never Kayak again."
Cons: "I missed my connection and got to Hong Kong a day late."
Pros: "The crew were helpful and polite"
Cons: "The boarding process was too long and chaotic in Zurich The seats are uncomfortably close together and there is not enough room to move at all. I would say for bigger size people, they mau even be unsafe. I have had high regards for Swiss airline until my recent trip. I will definitely look for other options for my future trips."
Cons: "missed connection in Zurich because flight left one hour late, and connecting flight didn't wait the extra five minutes which would have allowed us to get on flight. Transfer desk was unable to get us to Bari same day although it was only noon; rebooked for 6:55am next day... Significant financial loss to us."
Pros: "The crew was so friendly and professional, on top of the nice plane condition, which made the trip very pleasant!"
Cons: "The food standard seemed to be lowered a little bit, but still very well prepared."
Pros: "Class staff"
Pros: "Swiss is the best"
Pros: "Who knows hope to actually get on it and make it to destination"
Cons: "Not sure just know leaving 10 hours late"
Pros: "Amazing staff .."
Pros: "Nothing remarkable"
Cons: "I got up to use the bathroom and I was seated in the 10th row. When I was trying to make my way back to my seat, the beverage service had started. They were at the 12th row and after bumping into me, the flight attendant asked me to back up and wait until the beverage service was over to go back to my seat. This was a flight from Frankfurt to Zurich, only about an hour long, and I would have easily spent half of it standing up had I complied with their request. I had to be pushy and ask them to just back up the cart 2 feet so I could get to my seat, which only took them 5 seconds. This was a very rude, illogical, and unreasonable request from the Swiss Air crew."
Pros: "Nothing!! And by the way this is the last time I travel with you guys. I couldn’t travel because of my itinerary doula -Bruxelle - Zurich- Washington Dulles . I was not told when I bought the ticket that I will need a visa to transit between Bruxel to Zurich. Now they told me that my only option is to buy another ticket . Thank God éthiopien Airline was more affordable."
Cons: "Nothing!! And by the way this is the last time I travel with you guys. I couldn’t travel because of my itinerary doula -Bruxelle - Zurich- Washington Dulles . I was not told when I bought the ticket that I will need a visa to transit between Bruxel to Zurich. Now they told me that my only option is to buy another ticket . Thank God éthiopien Airline was more affordable."
Pros: "The woman who checked in my baggage was very helpful and patient. I had to re-arrange some weight and she assisted me in maximizing weight and minimizing cost. The flight attendants we very kind in trying to assist me in finding appropriate food. The flight was very comfortable and the flight attendants were wonderful all-around."
Cons: "Boarding of the flight was delayed which impacted our arrival time in Zurich. I had a connecting flight- but so did at least 10 other Swiss flights at that time. The queues for customs were incredibly long and the only reason I made my flight was because I ran through the airport. I also had a challenging time with food. I am celiac and often cannot eat the standard fare on planes. I called in advance of my flight to notify someone of my allergy - and they told me the only way I could ensure such a meal was by purchasing a meal that cost $30. I was not willing to pay such a hefty surcharge for food because I had already payed a bit extra than budgeted because my partner had recommended the excellent service of Swiss. I have traveled on several airlines for intercontinental flights between Boston and Europe - and have always had my allergy accommodated at no extra cost. Once on the flight - I was offered an orange and banana for dinner and a small yoghurt for breakfast. I will be flying Swiss again in December and I sincerely hope they will be better equipped to provide for my dietary requirements."
Cons: "Was sent through two redeem security screenings. In Zürich. I doubt this was the airline's fault but it had been a very early morning and it was challenging to remain patient."
Cons: "I didn't get on the flight because they lost my luggage and they refuse to give me a new ticket. I was back and forth on the phone with Swiss and still no good word"
Cons: "See above about missed flight because of SWISS and no help or communication. Still haven't left and not happy."
Pros: "flight was on time"
Cons: "insufficient AC during boarding endlessly screaming baby"
Pros: "Good food, friendly staff"
Pros: "good food, excellent entertainment selection"
Cons: "late boarding, late take off, missed my connection"
Pros: "good service"
Cons: "late departure, stressful to make the connection, had to check in hand luggage even though there was lots of space"
Pros: "Food, staff, service"
Cons: "No leg room"
Cons: "Too narrow seats."
Pros: "The whole experience was excellent didnt hv to wait long for luggage"
Cons: "Pressure to make connecting flight"
Cons: "Was asked to give up my aisle seat (D 40) seat om a 13 hour flight for a less comfortable one (F). Put on the spot to give up my seat for a couple with a 6 month old infant due to the fact that the attachable bassinet had to be in front of the D seat. Neither the parent or myself felt very good about my displacement."
Pros: "Service was excellent and very friendly."
Cons: "The seats are terrible. Narrow, the armrests edgy and only partially movable. A large metal box under the seat takes away 2/3 of the legroom. The entertainment system is outdated, screen has no contrast and can only be viewed at a straight angle, which is impossible as soon as the seat is reclined."
Pros: "Service is above average, flight attendants very friendly and helpful."
Cons: "Only one choice of the lunch dishes was available, since they had run out of the second one."
Pros: "Good seats - comfortable Attentive service"
Cons: "Found my business class seat given away to a lady with a dog. Mine was window but with extra table next to aisle. She had aisle seat but with exactly the same configuration. Idea was she would place the dog on the table space next to her seat. It would be exactly the same for both seats. Do not know what they were thinking. There were other business class seats on the other side that had the table space ext to the window away from the aisle. That would make sense for the lady with dog. Business class was full and I was the last to get on, 45 minute connection in Zurich from terminal A to E, my seat was given. But as I objected, they moved the dog lady and gave me back my seat. But they never asked a person in the seat that would have made sense to give her to trade seats."
Pros: "The food"
Pros: "Nothing distinguishes itself for better or worse than usual in coach."
Cons: "Checking in we had a nasty representative, but other than that, all was well"
Pros: "5star"
Pros: "Nothing notable"
Cons: "The crew was quite rude for the duration of the trip and too busy to help. The plane was very old and seats poorly padded- like sitting on stone. Most televisions in our section malfunctioned or didn't work at all. Staff did little to help. Unlikely we would travel on this airline again."
Pros: "Service and staff were outstanding and would love to use them again!"
Cons: "All was great!"
Cons: "Entertainment was terrible- poor selection and consols were super old Old planes and crowded isles No chance to select seats! Weight limit on carry on No perks for gold star alliance Free wine is not good quality so why bother with providing"
Pros: "Price"
Cons: "Food"
Liked the condition, comfort and cleanliness of the plane. Flight crew was very efficient and attentive. Food was very good, but they could have a slightly larger meal service. There was not enough food to eat.
Was not given boarding passes at Brussels Lufthansa check in. Told to get them at the gate in Munich.
Thanks Lufthansa
They canceled my flight yesterday from Columbus Ohio so why ur sending me this shit
Pros: "The crew were truly great as I had an extremely difficult flight due to tremendous pain in my knees. Coach economy are way too narrow, even if I paid for preferred seating. A joke. Cldnt move. So uncomfortable."
Cons: "Boardingvwas delayed so we left a good 50 minute late. Ran out of meal choice so we had to eat what they had left which was pasta that was too spicy for me anyway. I was very disappointed bec I preferred chicken but there were none left."
Cons: "First flight delayed, missed flight to SF, stuck in frankfurt. A hotel is not adequate compensation"
Pros: "Entertainment monitors were in good shape and responsive. Selection was not bad."
Pros: "Not much went well, sorry"
Cons: "Because of bad logistics, the flight from CDG to FRA was delayed and therefore i missed my connection to AUS. Lufthansa personnel could have helped me make the second flight but didn't bother. I was rebooked on another flight through IAH which defeats the purpose of choosing a direct flight."
Pros: "Great flight and food options."
Cons: "The seats we were in were where it went from 4 in a row to 3, so the telvisions were not directly in front of us, and i had to keep my head turned at an angle for ten hours. It sounds silly, but my neck hurt after the flight a little. Might be a pop out tv you can attach that is moveable to fix this"
Pros: "Hydration station during the long flight. Leg room adequate."
Cons: "They checked my bag at the gate - despite me traveling all over the world NEVER having to check it - and would not take no for an answer, despite me having a 25 minute connection due to their one hour delay. Once boarded there was an incredible amount of empty overhead bins! Bag didn't make it"
Pros: "The Agent at the Lufthansa baggage location services was very nice and helpful."
Cons: "The flight from Copenhagen to Brussels was delayed long enough that I barely made my connecting flight to Frankfurt. However, my luggage did not. I hope it will arrive today."
Pros: "The process and the food. Plane was much too crowded and the seats were impossibly tight. Zero leg room."
Cons: "More leg room."
Pros: "Friendly crew, great food, comfy seats"
Pros: "We struggled to get the system to add our bags. Never got it to work and had to pay at check-in. It was even worse coming back! When bad weather caused delays and we missed our connecting flight from Frankfurt to Istanbul they put us on Turkish Airlines which was fabulous!!"
Cons: "Lufhtansa is slipping. They are acting like a budget airline when the expectation is for a full service airline. The online check-in would not let us add bags even though we tried for 3 hours. Not impressed with this."
Cons: "We had reserved a gluten free meal for my wife. When I went to check in it was gone from our reservation. The crew attempted to put something together so she would have food to eat but the response from their customer support team on the phone was not great. I recommend verifying all meals twice before 48 hours out. On a 7+ hour flight this is not fun."
Pros: "Nice plane, free checked bag, and a snack,"
Cons: "Left 20 minutes late as the copilot was late, middle row seat (as I refused to pay the seat choice charge, (and it was only a one hour flight.)"
Cons: "flight Frankfurt to Houston: 2 hours delay in Frankfurt, 1 suitcase lost and Lufthansa doesn't know where it is"
Pros: "Used an Airbus 320 this flight, which is larger than the Bombardier and much better overhead storage. Flight is approximately 20 minutes and does not have any service such as food or entertainment."
Cons: "Flight left 10 minutes late. Making next connection is stressful since Frankfort airport is large and they do not schedule enough time. Security lines very long over 25 minutes."
Pros: "Your helpline number is very disappointing... the staff on the call is very rude.. they did not help us in payment and was least bothered about the customers.. i am a frequent traveler with luftansa and this is the last time I am traveling in luftansa... teach your staff some manners about how to talk to customers"
Cons: "The staff is pathetic amd cery rude"
Pros: "Crew was alright"
Cons: "Frankfurt Airport unfriendly and depressed as usual."
Pros: "service was very good,"
Pros: "Courteous and friendly staff - did enjoy my gluten free meal"
Cons: "Economy seats leave no room for relaxed arms - i had mine in front of me for 9 hours as the seat was SO small! As am I!!"
Cons: "The food"
Cons: "It would really be nice as a paying HON/SEN and business ticket passenger to get priority boarding. As nowadays seemingly everybody has priority boarding, this offer does not make sense anymore."
Cons: "Hickups in entertainment screens. Seats seem te be smaller again Rows without windows"
Pros: "Punctuality! Everything was on time. For a short fly like this one could hardly ask for more."
Pros: "The same"
Cons: "Nothing to be mentioned everything was good"
Pros: "The crew was nice Checking was quick and painless Entertainment had a limited options but good"
Cons: "Very limited food options. I get it is not first class but not everyone likes only chicken or fish"
Cons: "This flight was the second leg on my trip from New York to Munich. Many people on the flight from NY to Brussels were scheduled on this flight and that plane landed in time that this flight would only need to be delayed 10 minutes to allow for us to connect. However, they decided to leave all of us with a long unexpected layover in Brussels, costing many of us a day of what was supposed to be a short vacation for most."
Pros: "I like that they doesn't take so much time for boarding"
Cons: "A cookie would be better than a Corny in short flight"
Cons: "The flight was about 45 minutes delayed but it was okay with me since I had connection flight and I had a long connecting time."
Pros: "That the plane brought me safely to San Diego"
Cons: "Paid entertainment on a 12 hour flight"
Cons: "Late departure"
Pros: "Food was great. Good movies. Friendly staff!"
Cons: "The television screens were very old and discolored."
Pros: "On time."
Pros: "Decent flight. Nice crew. Clean cabin."
Cons: "We booked these flights expecting Lufthansa. Little disappointed to learn they were Brussels airlines. Inflight entertainment options and meal options don't seem to be as good. Flight crew was pleasant and fine. After learning it was Brussels airlines I went through their check-in process for families and requested kid-friendly meals, but nothing came of it. Slightly disappointed."
Pros: "USB at every seat"
Cons: "Food"
Pros: "The flight Crew was very attentive and went the extra mile to keep us happy during our flight, the head stewardess I give her a 10+. we will fly with Lufthansa again. great movies!"
Cons: "The flight from Roma to Frankfurt was late and we had to run what seemed like two miles to be able to catch our connecting flight to Los Angeles."
Cons: "Flight got canceled, everything was slow."
Cons: "Delayed flight. Offered free direct tv to everyone but then came back on and said the "button" to select free tv wasn't working so never mind"
Pros: "Crew was helpful. Liked the ice cream bars"
Cons: "Repetitive food choices. Same movies as last month so if you take long trips,you run out of options. I spent 28 hours on flights in Nov and Dec"
Cons: "The airplane was extremely cold and the flight staff was rude"
Pros: "The entertainment was good for 8 hours of flight !"
Cons: "I would suggest free Wi-fi for everyone on board not only for business class! And to update the movie list each month! Any chance to have an contract with CNN or Fox News so the people can watch the news during the flight? Live TV?"
Pros: "Well taken care of"
Cons: "Seats are very close together in Economy"
Pros: "The crew was very nice and provided snacks even though the flight was short"
Cons: "This flight was good!"
Pros: "the service,order, attention, human quality, punctuality. all in general."
Pros: "Food, drink and entertainment are very good."
Cons: "Did not care if I made my connecting flight or help me to understand if I could make it, seats are terribly overbooked and crammed. Many people visibly aggravated and mobility compromised due to seats,"
Cons: "Too much sugary bread as nourishment."
Pros: "Easy flight nice bottle of reisling"
Cons: "No on flight entertainment"
Pros: "The chairs were the comfiest I've ever flown in!! Amazing"
Dreamliner was comfortable and entertainment system good
Pros: "Staff were polite"
Cons: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"
Pros: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Cons: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
Pros: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Cons: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
Pros: "The crew was professional & friendly"
Cons: "Food was terrible honestly, entertainment system didn't work on 1st flight."
Pros: "KLM STAFF WERE VERY PROFESSIONAL"
Cons: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Cons: "Flight got cancelled"
Pros: "Seat was comfy and spacious for economy class"
Cons: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Cons: "1. In Flight Entertainment 2. Controlled In Flight Temperature"
Cons: "Too hot inside the aircraft"
Pros: "Pleasant flight"
Cons: "We were delayed & missed our connection"
Pros: "the drinks"
Cons: "seat reservation. having to pay for luggage...."
Cons: "There was no wifi on flight"
Cons: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Cons: "Delays, took my hand luggage into the hold,"
Pros: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Cons: "Pay attention to passengers."
Pros: "Food provided, staff kind"
Cons: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Cons: "Larger meals."
Pros: "Quick flight"
Pros: "Best airline in the business quick efficient and outstanding service What else can you say"
Cons: "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."
Pros: "Boarding agent extra effort to improve my seating!"
Cons: "Food amount less than expected."
Cons: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Cons: "Very slow service at checkin, was not even available when I arrived at the airport"
Pros: "Good selection of movies."
Cons: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Cons: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Pros: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Cons: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Cons: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
Pros: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Cons: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
Pros: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Cons: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
Pros: "The crew were hardworking, responsive, conscientious and friendly"
Cons: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
Pros: "Cabin crew were very professional."
Cons: "Aircraft returned to gate due to fault and was delayed for 45 min."
Pros: "I got some rest"
Cons: "unable to charge my phone or watch movies"
Cons: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."
Cons: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
Pros: "The flight crew was nice. Plane departed/arrived on time."
Cons: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""
Pros: "Everything. A truly faultless experience!"
Cons: "Nothing"
Pros: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Cons: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
Pros: "Usual professional and friendly service from my airline of choice for most destinations."
Cons: "Nothing"
Cons: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
Cons: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"
Pros: "."
Pros: "Newer plane. Dimming windows, upgraded bathroom. Flight crew very pleasant."
Cons: "Boarding wasn't announced. Limited in flight movie selection. Food was average. Same dessert for both meals served."
Pros: "...The transfer at JFK was terrible"
Pros: "Delays and no proper customer service."
Pros: "Leg room. Smiles of the cabin crew."
Cons: "Not enough selection of Electronic Dance Music. Lol!"
Pros: "Excellent crew made this flight very enjoyable. A lot of information during the flight about the route, arrival times and clear explanation of the departure delay. Very friendly and attentive."
Cons: "Only 1 drinks round on a 3h flight."
Pros: "Flight was overbooked. After paying 1.7k, they put me to another flight which took me 7 hours more to arrive SFO."
Pros: "Services were appropriate for the time of departure and length of the flight."
Cons: "Nothing really"
Very think on time and a very nice flight, even arrives early.
Pros: "Speedy service & easy to navigate."
Cons: "Only COVID being under control!"
Pros: "Orderly Boarding and departure on time. Business cabin very comfortable"
Cons: "No food menus were given (understandable for sanitary reasons) but Flight attendants could not tell what was in the main courses, eep for saying one had pasta, one had chicken... besides the complete vagueness, it can be a problem for people with certain food allergies and intolerance. Also, I never received a breakfast (it was an 11 hour flight). I might have been asleep, not sure but then again once I was awake, no flight attendant came to ask if I wanted breakfast. In other words, while flight personnel was polite, they did not provide a very attentive service (and there were only 11 of us in the AM Premier business sections)."
Pros: "Everyone was perfect...!!"
Cons: "Real meal is necessary, we appreciate the snacks but real meal is necessary."
Pros: "US based airlines should take a lesson from AeroMexico - reasonable prices and the services we used to receive without additional charges: snack, food, 1 bag checked without fee, leg room! Thank god I Iive just south of Vancouver and can floy out of there instead of an American airport with greedy American-based airlines."
Cons: "I am completely satisfied with my experience"
Pros: "Food quality"
Cons: "Service of drinks."
Cons: "Customer service in GDL airport"
Pros: "Everything was perfect."
Cons: "The flight booking was changed for the last leg of the trip without any notification."
Pros: "you were on time"
Cons: "more space between seats"
Cons: "More information from the airlines when there’s a delay"
Pros: "Again, that you managed to be on time and that a 45 minute connection went flawlessly."
Pros: "Crew on board is nice, price is good"
Cons: "A lot can be improved, the food is bad, counter personal in NY is not empathic at all. I prefer not to pay for that food and bring mine. Your seats should be declared torture instruments"
Pros: "i coul not take the flight becuase this agency changed all my itinerary"
Pros: "I had not used Aeromexico before and what a great experience it was! All the staff and crew were very helpful and courteous. The seats were comfortable with more leg room than other airlines in economy class. I will certainly use again and tell my friends about it."
Cons: "Excellent service throughout!"
Pros: "I upgraded to premium economy and the extra legroom was great Very clean and comfortable plane and great entertainment selection"
Cons: "The breakfast was truly awful. Scrambled eggs with bits of string bean and a portion of black beans all sat in a puddle of hot melted butter. It was so sad and tasted worse"
Cons: "Took us one hour to taxi out to the runway."
Pros: "No puedo creer que estuviéramos 15 minutos esperando al personal de tierra para que. Nos abrieran la puerta . No es la primera vez que me ocurre ."
Pros: "One of the meal options was vegetarian. When I asked the flight attendant about it (I’d forgotten to request a veggie meal) they mentioned there was an extra vegetarian meal and got me that instead, which was even cooler."
Cons: "My screen didn’t work / worked erratically. Luckily there was nobody in the middle seat next to me and I could use that one."
Pros: "We loved the service, the seats comfort, and the punctuality."
Cons: "There’s always a ‘but’... if your hub is the Benito Juarez... you have to do something! The service at the airport is simply TERRIBLE."
Pros: "I appreciate the entertainment and overall comfort of Aeromexico. The flight itself was decent and got me home."
Cons: "I didn't appreciate that my flight time changed and I wasn't notified until well after the fact. Aeromexico at Benito Juarez didn't seem to know what was happening either. I didn't know which gate was flight was leaving from until after boarding the scheduled boarding time. When family in the States tried to get updates about the delays, the customer service rep gave incorrect information. I'm not sure that I'll be flying Aeromexico again."
Cons: "Again flight was delayed"
Pros: "The seats were reasonably comfortable and the legroom was decent."
Cons: "It was awful. My original flight was scheduled to depart March 30 at 11:55. Then Aeromexico changed it to 1:35am in March 31. They refused to let me change flights when this happened. I wanted to fly standby on an earlier flight, so I called everyday for 2 weeks to confirm how many seats were left. Everyone I talked to told me I could fly standby if it was he same day as my ticket. I got to the airport and the flight attendant at check in told me “standby doesn’t exist.” When I asked how much it would be to change my ticket, she just said “very expensive.” She told me she’d have to check me out of my current flight and risk me losing my seat on that flight, because it was overbooked just to see the price for the earlier flight. I told her I’d be willing to pay up to $200 to switch to the earlier flight and she told me it was very expensive and she wouldn’t do it. I came back later that night and took my scheduled flight. I carried on my bag from SFO to MEX. On my second flight from MEX to BOG, the attendant told an older woman she had to check her bag because the overhead was going to be too full. I volunteered to check my bag instead so she could keep her bag. Then Aeromexico lost my bag. When I got to BOG, they told me I couldn’t have a voucher because it was my fault for bringing a bag that was too big. Finally they gave me $100 because the next day was Easter and I had no clothes for church. I wasted over 2 hours of my vacation at the Bogota airport while Aeromexico searched for my bag. They said they’d call as soon as they found it. No one ever called. I called and they asked “what color is your bag?” I said “red” and the attendant said they had it. It was delivered several hours after this call despite the fact that the airport is less than 20 minutes from where we are staying. I didn’t think an airline could be worse han United, but Aeromexico steals the cake."
Pros: "The price and flight times"
Cons: "The food and the fact that the entertainment was only in Spainish"
Pros: "Good entertainment - polite crew that was willing to help once on board the plane."
Cons: "Boarding - Crew member came around to check passports but neglected to also check for immigration papers - caused one friend to miss his flight and myself nearly to miss my flight though we arrived two hours early. Checked my baggage when it didn't need to be checked / met appropriate baggage standards. Being loaded onto trams was a bit of an inconvenience - but not the worst thing ever. No vegetarian option for food - wasn't able to eat. It was indicated we'd be served dinner on board but not that there was only one meat option (I'm allergic to mammmal meat - beef and pork in particular). Most other flights give the option of meat or vegetarian dishes."
Pros: "I didn't have a seat and was upgraded to first class, which was AMAZING."
Pros: "Service"
Cons: "Charge for baggage"
Pros: "We made it"
Cons: "We sat on the tarmac for two hours. The flight was cold and miserable and today I’m sick."
Pros: "Entertainment, crew, personal USB charger"
Cons: "no wine (not even for purchase)"
Pros: "Everything"
Cons: "Servíces"
Pros: "Wonderful crew and staff and enjoyed the flight"
Cons: "The food was ok but not too good"
Cons: "the boarding time was delayed, the airplane, although the seat was comfortable, the aircraft was small, therefore, it lacked space for all carry-ons. the entertainment, even though it was innovative, if your computer lacked the correct programs you could not run it."
Pros: "Food service, upgrade, and leg room"
Pros: "I like that they came by for drinks and again for coffee."
Cons: "We took off nearly 30 minutes late. The seats are pretty small for a tall person. Food was a piece of bread, cheese, apple sauce, and chocolate. That's it. No in flight entertainment at all."
Pros: "I liked the effectiveness of the boarding process"
Cons: "I didn't like the fact that you have to be guessing the boarding gate, the baggage band. The need to get better at informing people of the things to make the process less stressful."
Pros: "The flight was a Delta code share. It said non stop even though we had to change planes in Monterrey. It was unclear which terminal the flight departed from. A fellow passenger was given a boarding pass JFK to Guadalajara. In Monterrey they wouldn’t let him go through security. We went to the gate to find an agent to help. Of course there wasn’t one. I asked security to,page an agent. One arrived several minutes later, seemed to understand, and escorted him through security. On our return, the email I received to check in for the flight said we were flying JFK to Guadalajara. In fact we were flying the opposite. Clumsy and confusing. The food was dreadful (at least there was some?). The service onboard was courteous but not friendly. All four flights departed and arrived late. The jet bridge wouldn’t work on our arrival back at JFK and we were stuck on the plane another 30 minutes."
Cons: "Safety was good."
Pros: "The seats were not terrible and the crew was nice."
Cons: "The English on board was rushed and I could hardly understand what they were saying. I tried to call TWICE to make sure that I could change dietary preferences because I have food allergies and I was told both times that I was unable to. This is not fair for the price paid for flights. I am very unhappy with the fact that there was food served onboard and that, when I tried to tell the airline what I could and could not eat, that they did not change my preferences or even give me the option."
Pros: "Crew was modest!"
Cons: "The smell"
Pros: "The service was great, they fed us on the plane and it didn't cost more!!"
Cons: "The airport in Mexico City was confusing and there was little help knowing and finding the gate for both flights out. If i hadn't flown a lot i would have been in trouble."
Pros: "The crew was very friendly and kind. I enjoyed the coffe a lot"
Cons: "Boarding was delay. I spent 25 minutes making a line"
Pros: "It was great! Great people,great food, entertainment,blankets, pillows,music, great view in the eye."
Cons: "Everything"
Pros: "Flight 1: bathroom bigger. Flight 2: good service. In flight 2, the service was better. We could sit next to each other. Flight 2 had better entertainment, more choice of movies and better screens."
Cons: "In flight 1, from São Paulo to Mexico City, my husband and I were separated. It was suggested by the stewardess for him to move to another seat 20 rows away due to his size. Instead of separating two people, why not ask the single person if she would rather have more room. But the steward said only one of us could move, me or my husband. The reason he was moved was that there were two empty seats, so he could sit comfortably; however, no one told the woman sitting in the three seat aisle that he would be sitting there. So she basically took over her seat and the neighbouring one. The crew should have been the one to inform her the reason for his move there. It was a horrible and unnecessary experience. Because of my husband's size, I am needed to help him with his tray and I had his medication."
Pros: "On time and smooth boarding"
Cons: "Seat"
Pros: "The crew were incredibly nice and accommodating."
Cons: "Because it was an older plane, the entertainment options were minimal. The few TV's that came down had very poor quality- grainy and discolored with lines going through it."
Pros: "Everything was great"
Pros: "Smooth flight. Great and attentive ground and air crew. Bilingual and great food and drink."
Pros: "They never announced the flight details and switched gates without telling the passengers. Making me miss my flight and when i went to them. They said it was too late to board the plane."
Pros: "It is what it is but I'm quite happy with areomexico Betty nice plane better then one I've been on in while and great help from the airline associate at the desk after a very long day of travel and a lost passport and booking issues with booking through pricline aeromexico was very understanding and helpful - had some issues with baggage but not their fault Overall it's a good airline company and was happy with the flight"
Cons: "The service was excellent and helpful - the plane was usual but comfortable and had a modern intereor"
Pros: "One team member per airport was halway nice"
Cons: "I called aeromexico 3 times in last month to get special meal. They said they cant over phone. Not over internet. No where. get to my flight without a meal. No voucher even when i said i was allergic. No money for bag of chips. Worse than being mean, they lied and said nothing cN be done. Like it was 1930s wihout a massive food court. Ask them to call ahead to next flight, they said they need 48 h, disregarding what i said about my calls a month before NOR aplologising OR being nice abiut it. Everything was someone else's fault or a 3rd party that had nothing to do with aeromexico. Whats the point of paying for a flight if the airline doesnt care 2 shits about you? ???"
Cons: "Al momento del checkin, muy tardado y dando prioridad a los socios del club premier."
Cons: "Not enough room, way too crowded, all food is charged, entertainment content is pre-historic. A lot of room for improvement for the price you pay"
Cons: "They need to check the tv screens. On two different IcelandAir planes my screen wasn't working."
Cons: "Terrible meal options for an overseas flight. Discount airline-style buy your own meals not clear when purchasing ticket, poor drink service. Poor entertainment options. Ticket price did not reflect bare basics discount airline class of flight and service. Very disappointing."
Pros: "I bought the ticket from Iceland Air because their flights schedule dovetailed nicely with a traveling companion."
Cons: "On the eve of my departure, I was informed that my return flight had been cancelled and rescheduled without: any offer of compensation, or, an offer of alternative flight arrangements. Pleas to address the situation were totally ignored. This, I believe, is an unconscionable way to run an airline."
Cons: "Agents went out of their way so my wife and I could sit together. Thanks so much!"
Pros: "Everything was ok"
Cons: "Nothing!"
Pros: "The crew was friendly and professional. They came around often with water, which was key."
Cons: "The boarding process was strange. We landed onto a bus and boarded the plane on the tarmac- all fine. But it would have been nice to have an announcement as we arrived at the gate “ladies and gentlemen traveling to Denver, we will begin boarding in a few moments. Here is how this will go or this is"
Pros: "The flight was comfortable and the cabin crew attentive. The 7-hour flight time can't be beat. Free checked bag. On this occasion, the boarding in Reykjavik was through a jetway so you weren't exposed to the weather, though that's not always true."
Cons: "Even using a jetway, boarding in Reykjavik is ridiculous, with inadequate seating and lots of standing around in confusing lines. They had four US/Canada flights leaving within 10 minutes, with the gates 10 feet apart and about 600 passengers jammed in four lines running through the concourse."
Pros: "Food on business class was good. The coffee was excellent."
Cons: "I had to wait almost one hour at check in. The person in charge said there were "issues" with my visa. She allowed me to board to Reykjavik and said the issues would be solved as I flew. I had to check in again at Reykjavik. There was no "issue" with my visa and I was received normally at my destination. Comfort level on business class was sub-par and options on entertainment center very limited."
Pros: "I had sprained my ankle the day before my flights, and the crew were all very nice and accommodating for me."
Cons: "I didn't like the fact that when I booked my flight, I was misled to believe that my checked baggage was included. The message said that "cabin baggage was included", but since when is cabin baggage NOT included?? I was surprised to find out when I was checking in that I had to pay an extra 50 Euros to check my luggage in, which I was really not happy about since the flight itself was already so expensive."
Cons: "The check-in process was horrible. It took over an hour to drop off our bags and get a boarding pass."
Pros: "Iceland Air personnel were super accommodating, in Seattle on the ground and in he air."
Cons: "Swissport personnel in Europe were awful. Bags were delayed in Amsterdam for over an hour after landing. Check in at Brussels was also an hour long queue. Boarding in the terminal in Iceland was very disorganized."
Pros: "The plane was quite modern and comfortable"
Cons: "I preordered and prepaid for meals, but on this flight I had to go ask for my meal."
Pros: "Somewhat on tome"
Cons: "We got stuck at the agent counter checking in our bag for 30-45min cuz they couldn’t figure out my wife’s visa. They also charged us €88 per check in bag. We could t do it online for some reason. I’m never flying this airline again."
Pros: "Good movie selection?"
Cons: "I had to pay for extra luggage, because though I paid for an Economy Standard ticket which does come with checked-in baggage, there was nothing written on my ticket to prove it. I paid for the standard ticket ahead of time specifically. Although the staff were nice enough, for a struggling student, this mix-up was unacceptable. I now find myself making calls and trying to get in contact with both Kayak and Icelandair for a refund of the 88euro. I think I was particularly unlucky, because I was picked twice for special security checks, which pulled me out of the line I was waiting in while the flight was delayed, and I had to re-enter the line at the end. Though I requested window seats, I did not receive one either time (though I knew it wasn't guaranteed). There was also no overhead storage space for carry-ons overhead, so I had to make my way to the front of the plane to store my backpack, and several of those who came after me had to sit with their carry-ons on their lap. The seats were also pretty uncomfortable with a thick unadjustable headrest; and the air quality was terrible, a bit smelly and very dry. As a frequent flyer (who does fly with icelandair occasionally) this was unusual."
Pros: "Nothing good about this airline"
Cons: "Forget about comfortable experience during the flight. The way how they list the ticket from Kayak is the scam. Stated Economy class on Kayak and their own website ticket info. Once you chek in, they will stated this is the cheapest economy ticket, doesnt allow any baggage, and you have to pay I think around $150 for round trip baggage. End up with just to carry on, wouldnt able to shop in Europe. If you includ baggage flight would be similar to other airline provide baggage and quality services. Huge mistake, customer service located overseas, and dont care about customer."
Pros: "Got home safely"
Pros: "The short flight time between Keflavik and Anchorage. 6 hrs 40 minutes."
Cons: "Standing in line the entire layover in Keflavik. Having to use Iceland currency in airport on an international flight."
Cons: "Typical flight now days. Seats are too small for comfort. There needs to be action by regulators of aviation industry to increase space for coach passengers. I think these regulators should be required to fly coach three times a year in a coach seat on flights of three hours or more."
Cons: "Had to call the 1800 number before my flight. I was on hold for over 2 hours, literally. Obvious that this company does not care about customer service."
Cons: "Baggage fees were horribly expensive."
Pros: "Everything went okay for us on this flight. In the future, I will suggest to my wife, who books air travel for us to read the fine print. The cost to check a bag was $100.00 which would have run us $300.00 for the trip: Boston to Brussels with a layover in Reykjavik, but on the return Brussels to Reykjavik with four days in Iceland and the return to Boston, so there goes the cheap flight! I did enjoy the in-flight movie and a documentary on the return trip as well."
Cons: "My own earphones on the flight from Brussels to Iceland did not work. I could not plug them into the system."
Pros: "My exit aisle seat was just great, with no one on either side of me !!!!! Very kind airplane staff. I had a great sleep."
Cons: "nothing"
Pros: "The aircraft, crew, and entertainment were excellent. We knew that food was available for sale so we prepared a picnic lunch. All of the usual soft drinks were complementary. Boarding was organized and timely at both locations."
Cons: "Cold weather and snow on Iceland meant that all aircraft needed to be de iced which took up some time. That is not the fault of the airline."
Pros: "Clean plane and facilities. Nice crew. Email notifications of delays"
Cons: "Multi-hour delays - strike induced on outbound flight, weather induced on return flight. Email notifications were nice but inconsistent. Expensive food."
Pros: "Second time I have flown to Brussels with Iceland Air. I love their customer service and especially the flight route. My flight going over was cancelled due to weather. I called their reservation office , had to wait on hold for 1 hour and 15 minutes , but it was worth it. The reservation agent found me a new flight on LH, she explained I would get a conformation about 3 hours after our conversation with the flight information and new txt information. I was able to check in with LH on line that evening. Iceland Air had every pre assigned seats for me."
Cons: "The boarding process in Kevlavik is pretty awful. No seating around gate areas. You have to stand in line for about 30 minutes to then have to get on shuttle to be driven to plane where you have to walk on stairs to get to plane, or in some cases you actually get to board from the terminal, which happened yesterday. I have MS,and sometimes standing for long periods of time and then having to climb up stairs is difficult for me. I also see a lot of elderly people and parents with babies having difficulty with this boarding process. Their airport really needs major expansion for the amount of people that travel thru their. Seating araes around their gates should be a priority."
Pros: "Free movies kept me pretty entertained."
Cons: "I'm glad I don't have to live on those flights. I would either starve or go broke. As it was, I bought a sandwich in Dublin and ate that instead of buying the on board meals."
Pros: "Good price and short layover. The plane was clean and comfortable."
Cons: "The boarding process in Reykjavik was chaotic. Food and entertainment available for PURCHASE."
Cons: "The gates at Keflavik Airport are distressingly small which makes lining up for the flight very difficult."
Pros: "I probably won't be flying islandair again"
Cons: "The whole experience was poor. I'm disappointed."
Pros: "Everything"
Cons: "Nothing"
Pros: "Lots of leg room in row 7, nice flight attendants."
Cons: "Nothing"
Pros: "Flight attendants were personable."
Cons: "Not enough seating space."
Pros: "Checking in and boarding were good especially with on line check in. flights were on time but boarding did take a while. For economy seats the flight was comfortable with helpful flight attendants. Included a blanket and pillow. In flight movies were current with lots of video options."
Cons: "Food was okay but would have liked better options for a relatively long flight."
Cons: "Iceland airport was over crowded on the way to Brussels."
Pros: "The best part of the flight was the crew"
Cons: "Overall food was average, entertainment definitely needs to be improved"
Pros: "Plane were clean."
Cons: "1. No Food service except water. 2. Flight was delayed. 3. At RFK airport no better directions. Not a good experience."
Pros: "Iceland Air from Reykjavik: When our plane was delayed two hours they distributed meal vouchers; which I have never received from any other airlines for such a short delay. When it was further delayed they again passed out additional vouchers."
Pros: "Our high-school friend had never flown before and she needed to come home early from our trip to Germany. You all treated her so well, and made her trip home pleasant. Thank you."
Pros: "Boarding from the rear of the plan forward."
Cons: "Very few recent movie options"
Pros: "I liked that the pilot communicated with the passengers regarding when to expect the turbulence and the timing."
Cons: "i didn't like that my flight was delayed for 2 and a half hours and that I missed my flight from Boston to Slat Lake because of that delay. I had to wait in the airport overnight for the next flight next morning and the icelandic airline refused to give me a voucher for the hotel. They said that because i didn't book my flight to salt lake on the same ticket, I am not qualified for the hotel."
Pros: "Quick layovers."
Cons: "Seats are tight and uncomfortable. Way too hot on the plane until flight took off. Movie selection is poor."
Pros: "Although Icelandair is a budget airline and certain amenities must be purchased, I like the professional and friendly service. The staff maintains a European formality, not a loose friendliness one often encounters in the US, that makes their service graceful and attractive. It is also nice to enjoy a flight without constant announcements and overdone commentary. Finally, it is amazing that this company has a boarding process that gets everyone on the plane in a very short time. With only two types of class, no special advanced boarding or privileged groups and no boarding by sections or rows, passengers manage to board and get seated faster than any American carrier that I know."
Pros: "seats were comfortable, enough leg room, great/working televisions with many TV/Movie/Music Options."
Cons: "I wish there was SOME sort of snack that we didn't have to pay for."
Pros: "Nice staff"
Cons: "Same as before need more food choices."
Pros: "Seats were s bit more comfortable thsn on brussels airline. Crew were friendlier"
Cons: "No free food"
Cons: "Flight was almost an hour late departing IAD, and arrived too late in Reykjavik for us to make our connecting flight to Paris, which Icelandair did not hold at all for the many passengers who were connecting. We were sent to England, then connected with another airline after a four hour layover. Our arrival in Paris was 8 hours late, and our bags did not get to us at our hotel until four days later. This was poor customer service by Icelandair all around, that could have been avoided by holding the connecting flight for 45 minutes. It affected many passengers, not just us."
Pros: "TV/music selection tasty wine"
Cons: "Long boarding process"
Cons: "Crowded"
Pros: "Price and the fact that they waited to take off until we arrived from Copenhagen"
Cons: "Boarding is awful - just a mad rush of people!!"
COVID-19 information
Safety measures for airlines flying from Brussels to Alaska
Airlines flying from Brussels to Alaska have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Heightened sanitation
Daily cleaning, installation of cabin HEPA filters on flights from Brussels to Alaska
Mandatory masks
Masks required on board, masks provided on flights from Brussels to Alaska
Social distancing seating
Middle seats unavailable to book on flights from Brussels to Alaska
Pre-flight testing
Testing for antibodies, testing for symptoms for flights from Brussels to Alaska
Flexible cancellations
Waiving of change fees. Search flexible flights from Brussels to Alaska
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