Please see previous note.
Pros: "Seating was comfortable though a tad bit cramped."
Cons: "Window was dirty from someone touching it on a previous flight. Cannot wear headphones during takeoff or landing was an inconvenience. Cabin crew made sure all passengers were held tightly to their rules but then got themselves a coffee and chatted up front the majority of the time. (Only an hour trip, so no beverages or snacks for us)"
Pros: "Friendly staff"
Cons: "Fly on time"
Pros: "Everything was impeccable"
Cons: "Nothing except the rude passagers. But that is out of the hands of the airline.."
Cons: "Seat didn’t recline..."
Pros: "The crew was nice"
Cons: "Se take to much turbulence"
Pros: "Great crew. Comfortable seats. Easy check-in and well trained staff. Super helpful."
Cons: "The temperature in the cabin was unbearably hot"
Pros: "Crew and airline was fine"
Cons: "Due to the way the flights were booked, even though I flew on the same airline on both legs of my trip they were two separate bookings causing me to wait in line for two hours in Heathrow to get my bags and check back in. I will probably never use kayak / kiwi.com again."
Pros: "Comfortable new plane, friendly staff."
Cons: "Not having over an hour delay followed by buses to disembark resulting in a missed connection."
Cons: "not ONE single smile !!!!"
Cons: "Entertainment totally outdated ! Unresponsive screen"
Pros: "It's a non-stop from Austin to Heathrow. Flight attendants were helpful and professional. Flight was on time."
Cons: "This 747 should be refurbished or retired. I've traveled this flight on 777s and newer 747s. This plane was an embarassment."
Pros: "Friendly and helpful cabin crew, even on this short flight. I liked the fact that the Captain stood outside the flight deck to say goodbye to the passengers. A nice touch."
Pros: "Flight crew was very friendly."
Cons: "They lost our luggage and then located in another country but wouldn't fly it out to us until 12 hours later. We could not stay in the airport that long with a toddler. Food was terrible, no breakfast provided and not even water provided on our connecting flight to vce."
Pros: "Nothing, airlines are garbage and getting worse"
Cons: "Ever increasing amount of seats in planes (but planes aren't by getting bigger), less legs space.. and prices going up year over year."
Pros: "Received a lower than expected upgrade fare for Club World. The new Club World amenities are a big improvement over the older option."
Cons: "BA still needs to improve its Club World seat and update it. It is significantly behind the competition. The seat lacks meaningful storage options and if you don't have a window seat, there is absolutely no privacy."
Pros: "I liked the service"
Cons: "They lost my bag! I was waiting for this ski trip for a year, and they lost my snowboard bag. It is still in London and I'm at Avoriaz, waiting for a driver that god knows when will come."
Pros: "Nice crew, short flight, comfortable seats."
Cons: "Only a small carry-on allowed and one SMALL purse. Also, there is a charge for beverages unless you are in first class."
Cons: "Late BA flight made sure I had to wait 7 hours to catch and EVA air flight. I want my money back. I paid 1000 to flight British Airways not to be crammed on a flight as a show away. Super uncomfortable seat on EVA and a terrible experience. I fell on the plane."
Pros: "Business class seats were good & the business class section was only 50% occupied."
Cons: "My flight attendant Mike had a bad attitude rolling his eyes often. The requests were not outrageous (e.g. I asked for an add'l french roll for dinner because I was hungry) AFAIK, but he constantly had a snobby/snooty demeanor about it. The food was ok, but for the fancy presentation I would have expected better flavor."
Pros: "Great flight and services"
Cons: "It was all good"
Pros: "The efficiency of the boardign"
Cons: "The fact I could not even get a glass of water without a credit card."
Pros: "see above"
Cons: "see above"
Cons: "When I got to London British airways refused to board the plane that was originally scheduled to leave for Warsaw because there were not enough passengers. That happened twice. I was at the airport for over 12hrs and the airline didn't offer an explanation at all or even a food voucher. It was tortourous"
Pros: "In-flight service was really good"
Cons: "I was travelling with family and they assigned seats all over the flight. Initially they assigned seat for my 3 year old separate from us."
Cons: "Very disappointed by the comfort of economy premium. Very!"
Cons: "Gate not given until last minute. The most cramped plane I have ever been on and I’m petite. No complimentary anything."
Pros: "Scum bags wanted >$5k to change flights, daylight robbery"
Pros: "Very pleasant crew"
Pros: "Checkin was effortless. Seats were comfortable and there was plenty of overhead storage so nothing under the seat but my feet. I didn't use the online entertainment as I had my kindle with me but my daughter said hers was good with a lot of choices. Food a bit too spicy for me but everyone else seemed to love it and I'm very picky and plain with what I eat. Loved the foot rests on the seats. Can;t complain. I'd use them again."
Cons: "the food but that is just my pickiness."
Pros: "I require a wheelchair for getting around the airport. When I first checked in at LHR, they claimed to have no record of my wheelchair request and my seat change, despite my very clear notations of who and when these were made. They did have a record of my paying for one suitcase. The agent at LHR promised to make these corrections so I would not have the same problem when returning to London. Furthermore, to turn this into a humiliating situation, at the gate I was informed that the jetway was broken and they would have to find some other way to get me onboard the plane. I cannot believe that British Airways has no contingency plan for a situation like mine. After many discussions between BA reps and ground crewmen they decided to bring me down in a lift at Gate 34, though my plane was at Gate 32. I was then loaded onto the freight platform of one of those food delivery trucks and driven over to my plane. The truck backed into place and again I hoisted up to the plane. However the plane door was locked and we had to bang on it for them to finally open it. To my great embarrassment I helped down the aisle to my assigned seat, looking back at the curious looks and glares from all those passengers who had no explanation for the delay and humiliating scene. Officially the flight was listed at 28 minutes late, when in reality it was 40 minutes till we taxied away from the gate My return flight from Brussels was little better because the changes that were supposed to have been entered at LHR never were and so I had to go through this whole routine again costing me over one hour in delays. Fortunately I was able to board the flight through the jetway and did not have to be hoisted up again, and delivered like freight. How would you rate these flights. I had problems with every single British Airways flight!!"
Pros: "Food was good and staff did the best they could."
Cons: "Onboard entertainment needs a massive upgrade - Its like poke screen for every action. Boarding and check-in took an eternity Cramped seats No charging ports No Wi-Fi"
Pros: "Extended information from the captain was very nice"
Pros: "The check-in process at the airport in Chicago was efficient and the person who helped us was friendly"
Cons: "-I was unable to check-in online and I think it's because my name got messed up in the reservation system even though I entered it correctly -Compared to other airlines, BA does not stop by frequently to offer beverages. Food and beverage service provided by BA faded in comparison to what was provided by American Airlines on the way back. - Our flight was delayed due to weather, but we also sat in the plane for a long period of time with no explanation. -We appreciated that BA automatically re-booked us on another flight (although it was not the next flight), and provided 2 meal tickets for 10 euro each. There was no other compensation for the incurred delay (about 2.5 hours)"
Pros: "Got food poisoning from flight or Italian restaurant at terminal 3"
Pros: "Entertainment selection"
Cons: "Snacks were carb heavy and protein low"
Pros: "the plane was clean"
Cons: "3 hour delay, no communication with customers regarding delay or connection. Once we finally arrived st Heathrow for the 2nd leg of our journey, we were put on a later connection, no apologies whatsoever from any of the employees. Overall we spent over 4 hours in the air. We were never served even a glass of water or a bag of pretzels. The seats were very tight with very little leg room, and I am only a 5'6" female."
Pros: "The entertainment selection and the friendly crew."
Cons: "The seats on the first flight were incredibly uncomfortable. There was no leg room, the aisles were incredibly narrow, and the seats were so close together that my neighbor and I bumped arms throughout the flight, and neither of us are large people. That was our first flight on BA and unfortunately it will probably be our last."
Pros: "Live counters for dinner Boarding directly from lounge"
Pros: "Crew were nice and friendly. Flight left a little late but made up the time even after the big IT disaster of the day before."
Cons: "Small seats with too much recline of person in front. An odd and chaotic method for boarding."
Cons: "Boarding the plane. I do not know why the airlines load the people who are at the front of the plane first. Load the people on the back of the plane first. That way, when you call the next section, the people in the back are not blocking people as they enter. An alternative is to call people in sections based on where they sit in a row. If you have window seat, you should be called first. Why? Because so many passengers who have aisle seats have to get up to let people with middle or window seats get in. So, they hold traffic up as people are trying to get to their seats. After window seat passengers get called, then call middle seat passengers, and last, call aisle seat passengers."
Pros: "I was prepared with my smart phone and iPad and external batteries, turns out I needed none of those things! What a pleasant surprise for the in flight movies, music and tv to be perfect. I didn't even have to use my external battery on the flight because there is a perfect USB port in the screen in front of you. The food was as good as airplane good gets, the plane incredibly comfortable and staff was attentive. I don't love the long flights but this BA flight is now my go to anytime Im headed to Europe."
Pros: "Al parts of flight expertly handled by staff, especially cabin people. Thanks for a great flight, VA."
Cons: "The seats on this British Airways flight were so tight and pitched forward that my knees were jammed into the seat in front of me and I felt as if I was being launched forward the entire flight. Not comfortable or safe."
Pros: "I wish the menu can be more kid friendly. I enjoy the food no my kiddos"
Pros: "Gate agent recognized that we barely made the connection from an Auckland flight, so she moved us to more-comfortable seats. Flight left on time and arrived early."
Cons: "Luggage did not make the transfer, but it was a tight connection."
Cons: "The flight was not with Lufthansa, that was deception. UA the worst airline as far as I experienced it, delays, poor customer relationships and so on. I have to pay for luggage."
Cons: "Late crew. Slow to depart added to delay. Arrival blocked by equipment in the gate, so we waited to get access to the terminal. 20 min after gate arrival, still no bags. Then one truck of luggage on the announced carousel and then...nothing. Secretly, the remaining bags were appearing on a differen"
Pros: "Foot rests are nice"
Cons: "Mediocre food Excellent staff"
Pros: "A lot more leg room. Seats more comfortable."
Pros: "They were OK"
Cons: "Terrible business class seating. You have to climb over your neighbor to go use the rest room."
Pros: "Seats were okay—good leg room."
Cons: "Exhorbitant baggage fees!! Will never fly Brussels Air again as a result."
Pros: "Economy plus was so roomy and the crew was very attentive and nice."
Pros: "Breakfast , comfort"
Pros: "The flight was fine, despite the distance."
Pros: "I felt spoiled with all the service and the ice cream was a special treat. I had never gotten ice cream on an oversea trip. Thanks."
Cons: "I wished that some of the children would have left the window blinds down so we could sleep."
Pros: "Nothing special, decent food and drinks, movie selection is always good"
Cons: "Like all airlines seats are uncomfortable like human livestock transported across the ocean"
Pros: "crew was nice"
Cons: "ended up 4x thru the metal detector 4x : 1x in Dublin, 1x in Brussels & 2x in Chicago: terminal 1 & 2!"
Cons: "Es united, no se puede esperar mucho de ellos. El snack para 5 horas son unos pretzels y el entretenimiento lo cobran. Lo único bueno es que aun con un aviso en la pantalla pude ver el final del partido de Champions, por el resto,.... compañía a evitar."
Cons: "Tea - disgusting brown liquid! What about a tea bag, or I gladly would take just a cup of hot water to brew my own. Sandwiches: turkey with cheese or cheese. I am allergic to milk (common allergy), you put milk products everywhere. Vegan is the only option, sadly it is usually some sort of Asian food and I am not Asian, have a gag reflex when I smell Indian food. This was not Air India flight, but smelled like one!!! Will avoid flying with United. Somehow, although I booked on purpose with Brussels Air, without my consent (!!!) I was sold tickets for United operated flight. Please, don't tell me that customers are your #1 priority, because they are NOT!"
Cons: "no electricity outlets"
Cons: "The plane was very old. No outlet to plug electronics. Small screens for video"
Pros: "Good food, entertainment options, communication from pilot"
Cons: "none of the flight attendants seemed to be friendly- literally all of them were neutral or slightly rude at best. Not impressed."
Pros: "indulged by the service and plenty of food"
Pros: "This flight was a good value."
Cons: "My legs are short and the seat seemed a little higher than other plans. I couldn't rest my feet flat on the floor for 6 1/2 hours. This was very uncomfortable."
Pros: "Beyond one or two friendly crew members, not much."
Cons: "We booked our flights round trip on united.com, but when we arrived at the airport for our return flight from Budapest to D.C., we were told we were on standby and might not be given seats (despite paying full price for the fare months ago). Brussels Airlines, the codeshare partner, blamed United. United blamed Brussels airlines. We are the flight, but my wife and I were seated separately. When I noticed several seats empty after the plane had finished boarding and asked the head flight attendant if my wife and I might not together, she refused, saying they weren't going to give us a free upgrade. When we went to drop off our bags for the next leg of the flight, from Brussels to Dulles, the bag check counters we're severely understaffed and we waited almost an hour just to drop off two suitcases. This made us nearly miss our flight and required us to sprint through the airport and beg to cut the security line. After boarding, my entertainment screen stopped working, though they did manage to fix it a couple of hours into the flight. Needless to say, this was less then a stellar experience."
Pros: "The flight was smooth. Boarding was a bit nerve wracking as a neighboring bin was not closed completely until just before take off."
Cons: "The bathrooms were poorly maintained. There was no toilet paper and there was tons of paper on the floor. I was anxious that a piece of TP was going to be stuck to my shoes when I returned to my seat. The flight crew did clean it up. I'm not a frequent flier, but was taken by surprise that I didn't need to check in before getting to the airport. I was amazed that the airlines take it upon themselves to assign seats. I think that's a poor decision as a mom and her 2 small kids were scattered about the plane. Fortunately, people were willing to shuffle around to allow the mom to sit with her kids."
Pros: "Crew. Entertainment. Food. Leg room was a bit longer than usual."
Cons: "I was unable to pre-order a kosher meal through the web site. Customer service could barely write in legible English and in essence told me to take a hike. Flight was bumpy both ways for quite a while. What's the point of giving me a boarding pass in Tel Aviv if I need to go to the United transfer counter in Brussels and go through the process again, including a TSA (friendly) interrogation?"
Pros: "Friendly crew, decent food, good entertainment options to make the flight feel shorter."
Pros: "Excellent service and a safe flight."
Pros: "Smooth and seamless travel, great seats and punctual departure and arrival."
Cons: "Having to pay $25 for my small bag to check through on a ticket exceeding $400"
Cons: "Kayak dropped the ball with the last leg connection.. or somebody did..."
Cons: "I had booked seat 16C and checked in with that seat. It wasn’t until I was boarding, when I was informed my seat assignment had changed. I asked for my original seat back but was told by the gate agent that it was taken, for unknown reasons. It turned out, 16C remained empty for the entire flight. Flight crew said they did not know why the seat assignment change. I suspect it was done so that the passenger in seat 16D would have the row to herself. I would be very hesitant to fly United again after this treatment."
Pros: "We were upgraded to business class. Everything was excellent! Seats were extremely comfortable. Flight attendants took great care of us!"
Cons: "Even though I have an account with United, and confirmed that I was a vegetarian both online, and on the flight heading to Europe, my meal wasn't entered. It worked out really well because I was sitting close to the front and they had pasta dishes available, but this is not the first time that United and its partners have "lost" or "mishandled" my vegetarian registration. The flight attendant even remarked that sadly, she hears this 'complaint' constantly. The food was good, but there's no reason that my meal request can't stay in the system."
Cons: "Delayed of 5 hours without much information. Huge line to passport control By United which i have never seen before."
Pros: "Professional, courteous flight crew. Uneventful flight. When flying at 37000 feet over an ocean, uneventful is a very good thing! :) Deboarding on arrival was quick and efficient."
Cons: "My headphone jack in the seat was broken but they offered to relocate me to a seat that worked. I stayed put and used the United app on my phone."
Pros: "lots of good movie choices"
Cons: "touch screens didn't always work easily"
Cons: "I chose Luthansa because I was traveling with a bike and they are usually good about not overcharging however after booking the flight, United took over the flight and they have very unfriendly bike policies (200 each way). Usually I will not fly United because of these policies, I think I am done flying any Star Alliance companies."
Pros: "Flight was as expected. Nothing outstanding, except for the low cabin temperature."
Cons: "It was very cold on the plane and the crew was able or willing to do anything about it. All else was good."
Pros: "The flight attendants were very friendly. The flight was smooth"
Pros: "the service and aircraft were excellent"
Cons: "space between seat"
Cons: "The sits where very uncomfortable. And the snack is awful."
Cons: "Starting at Brussels airport I was questioned as if I was a threat. The lady wore an UA uniform. She asked me questions like these: where do you live when you come to Belgium? What do you do when you are in Belgium? Why do you come to belgium often? Then we were 2 blacks in the last line and we were all selected for "random" check during which the agent touched all parts of my body!!!!! Last, after I ate the food served on board, I went to the bathroom twice, I took I modicum before!!!!"
Pros: "Boarding was organized and timely."
Cons: "One of the flight attendants was patronizing."
Pros: "For me, the food wasn't too bad. I had an Indian food meal on the way over, and on the way back a vegetarian one. They also handed out some good sandwiches and snacks, cheese pretsel sandwich, icecream. At least they didn't charge for the water, like on the first leg of the trip!"
Cons: "There was one crew person in particular who was really crabby. I get that they work hard, but..... For instance, I didn't hear what the choices were for dinner due to the overall noise of being on a plane. So I asked her to repeat and she yelled out the choices in an irritable manner. I had ordered a special meal, and she added, "I have no special meal for you." Really negative!"
Cons: "Wanted some snacks in between the meals."
Cons: "Delayed boarding at Munich airport"
Pros: "Flight wasn't that long. Experience was okay. Flight was full. Attendants did their job. Some were more polite and helpful than others."
Cons: "No request was made for the outbound flight which I want to comment about. At Dulles Airport, I checked in at the Brussels Airline counter, only to be told that since I was on a flight operated by United, then I had to go to the United Airlines counter to check in. At UA, I was handed a boarding pass which advised that my seat will be assigned at the gate. I saw on the monitor where the available seats were-1 window, the remainder middle row. I got the feeling that since I bought a ticket which cost less than what the other United Airlines customers paid for, then I was being relegated to seats that the other travelers didn't desire."
Pros: "On time"
Cons: "Ran out of food choices and plane was dirty , entertainment center locked up and could not use it"
Pros: "Comfortable seating, great staff, food was pretty decent, they were very accommodating and had sufficient drinks and snacks through the flight. I would highly recommend Brussels Airlines."