This flight was a very good trip for us. The crew were very friendly and helpful. They made arrangements for my husband to have assistance in boarding. We were not expecting a meal, so it was a pleasant surprise on this short flight to have a meal and beverage from a very courteous crew.
The seat cushions are absolutely lacking, not sure if they know the passengers are traveling for 14 hours straight, but the padding made our back and butt ache like crazy. The entertainment console had its own problems, either the headphone jack wasn't working or the power outlet via usb or ac outlet was not working. Not to mention the seat handles were not adjustable in some planes in the middle or on the aisle. Qatar/Indigo may be operating a very old fleet of planes to make as much profit as possible, but passengers may not be following them for long, should this treatment of its customers continue. Qatar/Indigo, wake up and do it right by your customers, or they may not be your customers anymore.
The seat cushions are absolutely lacking, not sure if they know the passengers are traveling for 14 hours straight, but the padding made our back and butt ache like crazy. The entertainment console had its own problems, either the headphone jack wasn't working or the power outlet via usb or ac outlet was not working. Not to mention the seat handles were not adjustable in some planes in the middle or on the aisle. Qatar may be operating a very old fleet of planes to make as much profit as possible, but passengers may not be following them for long, should this treatment of its customers continue. Qatar, wake up and do it right by your customers, or they may not be your customers anymore.
Nice airline. I was in a really weird seat which had extra leg room, but no basket or stowage. And the people next to me were pretty noisy during the flight, so it was hard to rest. I wish staff came around to pick up trash more often as I had no where to put it except my lap or the floor.
It was very good. It was a long flight and being a tight with little leg room.
Looks like a local flight. Food was horrible. No entertainment system.
It was little disheartening and disappointing. Although flight staff did a good job. But customer service didn’t do anything to resolve my issue.
Seated in row 6 you are separated from business class close to the toilets. The is a high panel in front that obscures forward viewing, coupled with no window view. Service is limited as the area is not in view of the attendants. It is closer in proximity to economy than business class.
Good. It would be great if comfort seats were available
It never happened. Me flight from Doha to São Paulo was lated and the time of waiting for the luggage arrives when we arrived in São Paulo was about 1 hour and half. So it took a lot of time just waiting the luggage of flight that was already late, consequently we lost the flight to Recife with Latam Airlines and had to go to the Qatar office to arrange another flight to us to Recife, that one with Azul Airlines. It was more 4 hours waiting to this other flight to knows that this other flight was delayed too, total of 5 hours more at the airport to waiting to go home :/
One of the worst days of my in Istanbul very disrespect people they changed my flight 2 times I miss one of my flight from Istanbul to DFW they forsed me to buy another ticket they do not care about customer they take advantage of you. You get scammed from every where if have other options please don't go through the Turkish airlines
It was peaceful excited We enjoyed it always Turkish peaceful excited
Excellent staff despite some trying passenger situations. Very impressed with their good attitudes and kindness.
It was disapointing during the wait in Cancun. It took several hours to clean and they told us during that time we could not stand, use the bathroom, have service etc.
I'm very tall so the leg room of the seats could have been a little more spacious. Otherwise, everything was excellent
Entertainment was good. Flight was delayed, nearly missed my connecting flight. The gate was changed on several occasions. My luggage did not arrive on time and had to leave without it.
Service was slow and checked bag was off last evening when flying business
Requested food options were always finished. Supplied food items were good but of course not the desired choices.
PLEASE GIVRE US PERMISSION TO BOOK SEAT NUMBER EVEN WITH FEES
To be prepared for being treated with disrespect by the ground crew.
This review if for American Airlines. From London to LA, British Airways customers flew American Airlines and there was a small incident on the plane with a customer that was sitting next to me. She had a gluten free meal which she selected online. The flight attendant brought her food and both times, it contained gluten (bread, cracker) and by the second time, the customer mentioned about the issue to the flight attendant because she is highly allergic to gluten. Customer was very gentle and just wanted to note that both her meals contained gluten on the tray. The whole situation could have ended really well if flight attendant just apologized and mentioned she would relay the message to the responsible party. Instead, she entered defensive mode and started making some BS excuse about how the cracker that was supposed to be mine, fell onto her tray instead. Mind me, I already had that cracker on my tray. I doubt I would be given two. Also, she mentioned that the bread from the previous meal was gluten free. REALLY? I ate that bread and it tasted like it had PLENTY of gluten. The whole situation was handled so poorly, not only by that one flight attendant, but by 2 others. The reason I intervened is because the customer sitting next to me was tearing and all she did was mention the mistake which could have cause her health great damage, and instead she received attacks and excuses. AA, you should train your employees how to better handle situations like this. A 'well, I don't see why this problem is a big deal since you (the customer with allergies) read the ingredients and avoided eating the cracker that "accidentally fell" from the tray of the customer sitting next to you,' should not have been coming out of a flight attendant's mouth.
Experience was bad. In business class, they ran out of food choices. Luggage was delayed by 2 days in both to and fro flights, ground staff was not helpful, took 3 hours to log the complaint for missing luggage.
The cramped seats are cruel and unusual punishment and may violate the Geneva code.
Overall, the food and entertainment were great. The staff were amazing, polite and professional. They did not have WiFi on board on this leg but that was okay. There was a delay in boarding from London and landing at Mumbai airport but the pilot communicate DC the reason for the delayed landing. They even sent us an apology afterwards for the delayed landing.
Not only were the aircrafts spacious, but the crew was friendly and efficient. I was so gracious for the included meals on the longer flight (8+ hours).
It's useless to complain about the space and the back of the seat, making you sitting vertically like a candle. it's your business model. The "food" - there is no food. But I don't care about the food. It's the seating.
Tickets get checked 4 separate times by different staff, would save time if only the person at the entrance and the person who scans the tickets checks them!
Crew was excellent. And no surprise that the seats aren’t comfortable at all. But that is every airline.
Although the crew were great and the good nice, I might as well have been on Ryanair for the amount of space I had. Not good enough BA. I’d rather pay more and not feel like a human sardine.
We were kicked off this flight by British Airways due to delays on our connecting flight also operated by British airways and were rebooked on a different carrier which delayed our arrival home by > 26 hours.
