Cons: "Flight departed nearly 10 hours behind schedule and we only got an explanation when we boarded. Insufficient support and stingy meal vouchers left us hungry."
Pros: "They hurried to be punctual"
Cons: "More leg room"
Pros: "The staff and crew were very friendly and the flight was on time.The airplane was warm and a snack was provided which is not the case with Air Canada."
Cons: "They dont pick up the phone or answer whatsapp messeges. Sent email advising me to check and it said reservation not found. Tried calling and sending whatsapp message but got no reaponse. Printed all my receipts and hoped my res was valid."
Cons: "All seats taken, no real COVID protocol. No food, no drinks."
Cons: "Lunch should have been served. Not a cereal bar and a drink for a three flight at noon."
Pros: "Very organized and fast boarding"
Cons: "The Food,"
Pros: "La tripulación"
Cons: "El manejo de equipajes nunca llegaron"
Pros: "Boarding went well and the seat was comfy."
Cons: "Sat at the gate with door closed, yet the landing was there, for 20 min, on top of being 15 min late. That could have not happened and it would have been better."
Cons: "We were very pleased with our flight"
Cons: "El centro de servicios al consumidor no contesta las llamadas de forma eficiente. Tuve problemas con el check-in que requería asistencia. Tuve que esperar un total de una hora para ser atendido (dos llamadas : una esperé 35 minutos y colgué y la otra unos 38 minutos más). Al fin y al cabo la persona que me atendió no me pudo ayudar. Me dijo que no podía hacerlo pero que iba a poder asignar dos asientos juntos para mi esposa y yo. Para sorpresa mía no fue así cuando hice el check-in en el aeropuerto tenían a mi esposa y a mi separados. Tuve que aceptar los dos últimos asientos en la cola del avión - los cuales no reclinaban completo. Para culminar; para cuando la azafata vino a proveer el servicio de almuerzo- se había terminado la carne. Mal servicio"
Cons: "Better seats and better boarding access"
Pros: "After we bought waters through the gate, we had to throw them out before we got on the plane. Then every time we would click the button for a flight attendant to come over to give us water, it seemed like an issue. We got maybe a single gulp in every cup. It got to the point where they ignored us."
Cons: "The flight attendants. The food. Being able to bring your own water after buying it THROUGH the gate. Everything."
Cons: "No entertainment neither WiFi. Cheap sandwich."
Cons: "Crew manners"
Pros: "Yes crew and space was good"
Cons: "A bit desorganizad the lines to board, but it seems part of the culture"
Cons: "Food was bad!"
Cons: "The plane was delayed because one member of the crew arrived late! More than 150 people waiting for the process to arrive to the plane!!"
Pros: "We got there safe, so pilot was great."
Cons: "Flight delayed over 2 hrs with no explanation, flight attendants were not attentive when we called for them, food was not good."
Pros: "DELAYED 3 hours"
Cons: "Very good service"
Pros: "I liked nothing about this flight."
Cons: "The flight was terrible. Poor communication from the airline staff about delay and extensive wait to pick up baggage from New York airport. I highly discouraged any traveler from flying with Aerolineas Argentinas. The food was very bad and the airline crew was unprofessional."
Pros: "Cabin crew was very attentive and helpful. Great service. The plain looked new. Food was very good compared to other airlines."
Cons: "Very rude female employee at 2nd security check point before getting to the plain on the night of April 20. She should be trained better. Having more movie options would be great."
Pros: "Try to obtain Rows 1-2 premium economy on domestic flights -- tons of room in 2-2 leather seating and first-off timing. Not sure how we ended up with this, as it did not show on our confirmation papers. Crew welcoming and efficient. Plane was clean, and flight exactly on-time out of AEP."
Cons: "food was very simple, cant say i enjoyed it, just ate to pass time.tv had very few movies and other stuffs as well.seats were too small"
Pros: "All went smoothly and on time"
Cons: "The flight is at 5am and even when over 3 hours, all the food they offered was an alfajor (like a cookie) for breakfast"
Cons: "Flight was booked through United and had 4 stops. The second two were handled by aerolineas. There was a 48 hour strike in affect when I landed in Buenos Aires. My connection was canceled but I was not notified by anyone. I got stranded in Buenos Aires for 2 days. Not a fun way to start my trip."
Pros: "Seats comfortable, till passenger in front leans all the way back."
Cons: "Pressed call light button. More than 1 hour later, crew noticed it, while serving beverages and simply shut it off without even asking what I needed. With difficulty, I got her attention and asked for her help. Announcement made before descending that seat backs should be up. Person in front of me ignored instructions. Cabin crew walked up aisle so fast she missed that and I could not catch her attention. So, seatback was in my face, a safety hazard, the entire descent. When we left, crew muttered thank you for flying us while she was looking at her phone. Did you ever feel that the cabin crew was totally useless?"
Pros: "It got us to where we were going so we could have an awesome vacation."
Cons: "Don't forget to pick up your baggage in Buenos Aires and recheck it to your final destination if this is where you go through customs. We didn't and almost didn't have our cold weather gear for our Antarctic Cruise. Also, we had to leave the international terminal and walk a pretty long distance to the terminal for Ushuaia which was originally difficult to figure out as there wasn't a lot of signage"
Cons: "Crew members does not speak English while boarding"
Pros: "Terminal was spacious and pleasant. Crew was professional."
Cons: "I am baffled as to why water bottles were confiscated or emptied at the gate. This is the only airport in which I have encountered this after you have passed through security. It is important to stay hydrated on flights and the small cups of water delivered twice during the flight are not sufficient. No indication was given on tickets of what meals would be served. I ended up paying for a dinner in the airport only to be served a dinner at 12:30 am on the flight. It would make more sensed to have a light snack at that hour and a better breakfast served in the morning. The US Customs card handed to me was in Spanish only. An English option would have been good."
Pros: "Crew, rapidness, snack with Dulce de Lechen"
Cons: "No entertainment system, really early time (but as it was so early entertainment didn’t matter)"
Pros: "I loved the attention of the crew, food, entertainment (Argentine films) and the way they did the boarding."
Pros: "good movies"
Cons: "cramped space because I'm very tall. I went to talk to aerolinas that I wanted an emergency seat because of my height but they didn't change the seat and while in flight I saw the seats were empty and moved but was kicked out by crew members who didn't care I was in great discomfort."
Pros: "Well-run efficient processes. On time actually served food!"
Cons: "We were seated in the front row in order to have our daughter use the bassinet, but there were no bassinets available."
Pros: "All Flights that we've taken on this airline have departed and arrived on time. The crew are courteous and speak English. On short flight, there is nothing served, no drinks or anything, but on longer one over 1 1/2 hours you get some snacks and non-alcoholic drinks for free. On this flight there was an airline strike 2 days earlier. The seats are roomy compared to airlines in the USA."
Cons: "On this flight there was an airline strike 2 days earlier. The lines at the airport were as long as the airport itself. If I hadn't gone to the front and managed to ask a representative about our flight I never would have known that our El Calafate flight was being checked in at a special counter."
Pros: "Nice new plane, excellent and friendly crew."
Cons: "Left 20 minuets late for some reason, nobody knows why or ever informed anyone. We all just sat at the gate looking at the airplane."
Pros: "Flight attendants bearly smile at you but overall the service was ok."
Cons: "I was looking to have a warm breakfast but instead the airline went with easy, cheap cold bread and sugar bars. Coffee was not good either. I felt cheated and fat after getting off. Flight attendants bearly smile at you but overall the service was ok."
Pros: "Beautiful plane. Luggage pick up was very good and fast."
Cons: "At check in the employees were chatting with each other while we waited excesice time in an extremely large and slow moving line. too little space between one seat and the next one."
Cons: "I understand I bought a flight in economy, however, to sit for a 12 hour flight the space provided was super uncomfortable and it wasn't enough leg room. I have been on a 5 hour flight to Mexico from JFK with both AeroMexico and Interjet under economy and both airline provided significant leg room. I was disappointed with Aerolineas Argentinas, I was expecting more comfort."
Pros: "the crew was good the plane os modern and good ammenities"
Cons: "the waiting at ezeoza ,was ectremwly long and exausted"
Pros: "I purchased a ticket for what I believed was a good dead from buenos Aires to bariloche through flight network.com and when I got to the airport the airline claimed they never received the money which ment I could not get on the plane. The airline representative only told me to contact the agency or if I wanted to buy another ticket for almost double the amount I originally payed for. Very useful...After being on hold for a total of two hours which made me miss my flight I gave up and went home after not having slept since it was an early flight and wasted about 30$ (dollars not pesos) on transportation to and from the airport."
Cons: "Nothing positive came of this experience"
Pros: "there wasnt much i liked."
Cons: "i was very sick on the flight and didnt feel good, i had hoped i could be moved being that id be in and out of the bathroom alot, they told me my seat was "close enough" to not worry. it was not. i asked for juice and wouldnt give me any because they had to serve at breakfast so i had to drink water. they leave the whole back row open without people as well as another section closed by curtains but couldnt accomodate me to feel more comfortable, besides the crew was rude. i also really didnt like that when i called to reserve my seats (because for some reason it wouldnt let me do it online) the person on the phone was the worst, she seemed mad because i spoke to her in english instead of spanish, and couldnt give me any of the seats i asked for"
Cons: "I didn't like the movies not working for the entire flight for everyone and that the crew was terrible and only came by once to give me a drink."
Pros: "I paid about 700usd to a couple of hours and this was the worst company i have ever flew here"
Cons: "The seats were so tightly packed that a normal adult can't keep avoid touching the seat in front with their knees. Add to this the crew did *two* beverage passes on an 11hr flight…horrible."
Pros: "Seats were comfortable, plane seemed clean, the atmosphere was calm and quiet, and flight was on time."
Cons: "Food from New York to Argentina was very good. Food from Argentina to New York was a bit stale, coffee was especially poor."
Pros: "Outbound flite uneventful which was OK but the return flite to Miami we seemingly waited an eternity (well over half hr) to receive our luggage. And they could use a few more personnel who spoke English at both check in at Buenos Airies and on the flite itself. After all it is an International carrier and all aspects of the flight experience would benefit from staff that was multi lingual."
Cons: "They changed the date of my flight without telling me and then were kind of cruel about it when I asked what happened. I had to spend an extra day in Buenos Aires and go back to the airport the next day. I had scheduled a hostel in my destination and the hostel wasn't able to change my reservation but they charged me for the night anyway. I ended up camping in El Calafate, where it was very cold and rained all night."
Cons: "In flight entertainment had relatively few, interesting films and no games at all. Food was really poor (for business class) and the drinks on offer were VERY limited e.g. No Whisky at all - despite being on the menu card as available! Only four spirits on offer. Service by the crew was OK but certainly not up to what we are used to in other airlines Business class. Really very little attention given to the passengers (except when asked - not on a preemptive basis)."
Pros: "The flight was on time, the crew was helpful and professional and upon arrival we received our luggage promptly. Will fly Aerolineas Argentinas again!"