Delayed 1 hour due to delays in feeling (storm) and slow boarding due to late start of check in given how much paperwork has to be checked these days
Pros: "Took us to Iguazu Falls! Best in the world! Amazing."
Cons: "It’s just a commuter flight..."
Cons: "I was charged us$29 for a checked in luggage (within weight limit) because I used kiwi.com . I don't think it's acceptable."
Pros: "Great price, comfortable seats in main cabin, large overhead space"
Cons: "Nothing, except for ‘breakfast’ was a granola bar"
Pros: "The service was okay, no WiFi, not the most comfortable flight"
Cons: "No WiFi"
Pros: "Small airport, fast checking and small security lines. Flight departed on schedule, smooth ride."
Cons: "Small legroom, seat width, umconfortable in general."
Pros: "Airline had us line up for pre-departure and then we waited 40 min. standing for plane to be cleaned. Otherwise uneventful."
Pros: "Average flight. Had take bus and wait under rain on runway to board"
Cons: "I didn’t like the $233 in airport charges to be able to fly same days than original schedule (fare was originally $500 for a flight that is usually $150). Airline said airfare.com changed ticket with no authorization and ticket had to be reissued or flight dates changed. Airfare.com said it was the airline’s deed and beyond their control. Either way, they both make money out of this, and it was unforeseen for me, even after talking to customer service 12 hours before flight, and confirming all was fine. No one wants to be responsible about this but me and my wallet, then it sounds like a scam with forced payments. —- if kayak allows these type of charges to happen through their partner policy, then I’ll start booking directly with (other) airlines and take the intermediary out forever."
Cons: "No information about the due of check in. I missed the flight."
Pros: "The snacks were ok."
Cons: "The seats on this plane were not meant for tall people. At 6'4", I was miserable on the entire flight."
The aircraft is really unconfortable. Even the premium class the seats are narrow and hard. There are no screens to watch movies, we have to use our phones. The food is ok in the premium class and really BAD in the economy class. The crew is lovely. I do not intend to travel Gol internationally if I can possibly avoid it.
There was a delay in NYC, so to take the connection in Miami I had to run across the airport. Then the flight delayed in Miami, and the schedule in GRU - São Paulo was too tight, so I missed the flight to Porto Alegre. When coming from international flights, the connection time needs to be more spaced because of immigration bureaucracy.
Cons: "The flight delayed one hour and the air conditioning wasn’t functioning"
Pros: "Crew was nice and organized, easy check-in."
Cons: "Had the last seat, so could not recline - lady in front of me had a chair that went super far back and was practically in my lap, turbulence was crazy landing!"
Pros: "Flight was good"
Cons: "Waiting while we were boarding, the plane was about 35 degrees with no A/c everyone was melting"
Pros: "O lanche não foi Mãe Terra e isso é muito bom."
Cons: "O check in em guarulhos é péssimo e mal organizado. Mais de 40 minutos na fila, mesmo na fila do passageiro frequente."
Pros: "time was OK"
Cons: "Starting by the fact that if the system was actually working we could’ve done check in in the machine, and cut the 2 and half hours of line for check in and luggage drop off. The check in crew was not efficient at all, they would take 10 to 20 min to every costumer, no organization and poor trainin."
Cons: "Check-in with Gol can be a nightmare. Long waits"
Pros: "Airport attendant spoke English well and it was easy to understand instructions and updates. Courteous and patient."
Cons: "nothing crosses my mind now."
Cons: "Boarding was a bit disorganized in Guayaquil, and once we landed we sat on the tarmac of JFK for an hour before unloading outside and being bussed to another terminal."
Cons: "They lost one of my bags. Amateur and inefficient company. Avoid at all cost."
Pros: "Crew was great! Seat a bit tight, like all airlines In economy"
Pros: "Airport (AEP) was nice, plane and crew were good."
Cons: "The only problem was that our flight moved 50 minutes earlier and we didn’t get any email notification from kayak. But that may not be latam fault."
Pros: "Boarded and took off on time Free snacks and drinks"
Cons: "More leg room"
Pros: "Crew and flight was fine and short"
Cons: "While I received an email to checkin on the way there, I did not receive anything for the return flight. Had to wait in line to check in. Also KIWI was the booker and did not share the regular flight code of Latam, only KiWis number which wasn't helpful. Finally, both flights were delayed."
Cons: "In my last connection in Santiago airport I was asked to pickup my luggage and do check-in again and all of this in a 1 hour and 20 minutes connection, when I arrived to the check-in desk at first they said that I was late and needed to be there 2 hours ago, just after argueing they let my pass"
Pros: "There was no one sitting next to me."
Cons: "Over 5 hours delayed with no explanation, no compensation and no food offered."
Pros: "Departed exactly on time & arrived early. Excellent!"
Cons: "Check in / bag drop was very slow and impersonal. Cabin service restricted to tea, coffee, or soda - for a 3 hour flight (5am-8am). Cramped seating."
Pros: "On time and pleasant experience on flight and de planeall"
Cons: "All Food"