Pros: "It was an okay flight. Nothing spectacular!"
Cons: "Shorter lay over Better entertainment choices The inflight charging was a joke, did not work in both sectors ."
Pros: "Lots of room on the flight, fresh warm bread, lots of water, nice cabin crew"
Cons: "How do I book a vegetarian meal??"
Pros: "Really good flight. Clean,on time, efficient. Early arrival even"
Cons: "Crew was excellent Seats very short on leg room and hard cushions"
Pros: ";Flight attendants very attentive;"
Cons: "Leg space far too tight; could barely move; Unable to see TV screen due to angle, even at max tilt; Food was inedible; perhaps acceptable as dog food; Toilet seat would not stay up for male to pee. Worst international aircraft I've ever experienced. Recommend upgrading before selling any more seats."
Pros: "Steward Very pleasant, helpful and accomodating."
Cons: "No information on the flight about how to proceed with our missed conncetions nor anyone to meet in Zurich at gate with information."
Cons: "The flight was delayed 30 minutes. Not once did we hear an apology. They also changed the gate on us last minute and didn’t communicate. We discovered accidentally"
Cons: "They rebooked me on a later flight this same day. This flight to Geneva (change of airports) was late and the flight to Vienna took off with no passengers from our flight, after we were told it would wait. ' I paid for premium seats and did not get rebooked for the same. I am sitting in the Geneva airport for 7 and 1/2 hours, losing my meetings in Vienna. I never expected such poor service from Swissair."
Cons: "Staff not very friendly. Very small seat. Worn out plane."
Pros: "From the beginning to end the trip was a delight. Crew always on hand and smiling. You really felt welcomed. Lots of food and drinks were on hand throughout the whole trip. It was just wonderful. Cheers to Swiss for providing us with great service."
Cons: "My only complaint is that it took me this long to find this great airline. They will be my to go airline for Europe in the future."
Pros: "The crew was friendly and very connected with the passenger's."
Cons: "No having entertainment individually makes it really hard when you have a hild and has to watch adult content."
Pros: "FLIGHT INTO BOGOTA FROM RIOHACHA WAS WINDY AND THE PILOT DID A TOUCH AND TAKEOFF LANDING. CIRCLED AROUND AND LANDED. NEXT FLIGHT WAS DELAYED AND WE MISSED OUR CONNECTION FROM SAN SALVADOR. WHEN WE LANDED THEY HAD A CREW OF STAFF, THERE WAS 21 OF US, ALREADY HAD OUR FLIGHTS FOR THE NEXT MORNING, A HOTEL WITH SHUTTLES, DINNER AND BREAKFAST, AND WALKED US THROUGH CUSTOMS. WE WERE ALL IMPRESSED WITH HOW WELL THEY TOOK CARE OF THE SITUATION"
Pros: "On time"
Cons: "Meals and more options to drink during flight. No entertainment system"
Pros: "Crew was very helpful."
Cons: "Took a very long time in check in. Agents were very nice; just very slow. Should have kiosks in Buenos Aries. We did not have internet to get our tickets before going to airport."
Pros: "The crew was basic and not very helpful regarding the importance of those changing flights to be sure to run off the plane as fast as possible to make the connecting flight or you will miss it if seated in the back of the plane and be charged a hefty penalty!"
Cons: "If the captain and crew spoke better and clear English regarding important connection and time difference information, especially during a red eye. All communication sounded garbled and in 3 languages."
Pros: "in this particular flight, nothing! I'm a Copa fan and always flight Copa while travelling within LatinAmerica but this last time was bad"
Cons: "1st of all get new planes, it is inadmissible not having individual screens on every seat. Plane was extremely cold, and there were no blankets!! and the crew did nothing to get a better temperature. Boarding was soooooo slow, OMG. Crew is totally useless, did not offer help with the sitting/luggage"
Cons: "The food wasn't great-- more vegetables/healthier would have been nice. The schedule was terrible-- they wake you up more than 2 hours prior to arrival for a breakfast, then turn the lights off again for an hour. How about breakfast a little later and let us sleep?"
Pros: "Boarding was organized, the crew and food/refreshment services were great. I prefer Copa over others because of this. Last time I traveled to South America was 6 years ago and the quality is still great."
Cons: "Seating cushioning was a bit uncomfortable, which is a bit difficult during a long flight."
Pros: "The onboard crew worked tirelessly to serve us food and beverage throughout the flight. Very comfortable and enjoyable experience."
Cons: "En el check in lo hice por la web y liego tarde mas q la gente q no lo hizo xq atendian a todos mezclados"
Pros: "Avianca has many route through South America hence it is convenient."
Cons: "There is always short connections and many times I miss my flights. They do not offer compensation."
Pros: "Estuvo puntual, la tripulacion estuvo amable."
Cons: "Es un vuelo de 6 horas y colocaron un avion pequeño que en ejecutiva la silla no reclina del todo."
Cons: "the sandwich was cold, they should have used the microwave"
Pros: "I was never notified that my flight had been changed to an Aerolíneas Argentinas flight that departed an hour and a half later. I completed my web check in the night before and no change was mentioned."
Cons: "Improved communication with travelers in order to plan accordingly."
Pros: "No problem with the booking and it was definitely the cheapest available!"
Cons: "More communication with the passengers when we had to abort landing and try again."
Pros: "The wide selection of tv series and movies was excellent."
Cons: "They delayed my flight added another stop didn’t get back to LA till midnight when I should have been home for dinner."
Pros: "The in flight entertainment was good. Seats were better than usual."
Pros: "Flat seat in business"
Cons: "2:30 hrs delay due to technical, not much info provided unless you ask , outdated movie list and entertainment"
Pros: "staff very efficient; easy checkin;"
Cons: "had to wait 40 minutes for luggage to come on the carousel"
Cons: "Lunch should have been served. Not a cereal bar and a drink for a three flight at noon."
Pros: "Was on time, no turbulence and excellent landing"
Cons: "The luggage policy, is confusing since the drop off luggage is with extra cost. Unnecessary complications. The snack meal, really poor."
Cons: "Service Provide more information about the status do the flight"
Cons: "Flight delayed due to a pilot’s meeting. Check in time overall took 1 hour"
Cons: "There was no alcohol of any kind. Very strange for an international flight, even as short as it was (1.5 hrs)."
Cons: "The plane was delayed because one member of the crew arrived late! More than 150 people waiting for the process to arrive to the plane!!"
Cons: "Having some sort of entertainment for a 7 hour flight, having a reclining seat would’ve been nice, less than 4 hours of turbulence would’ve been nice."
Pros: "Terminal was spacious and pleasant. Crew was professional."
Cons: "I am baffled as to why water bottles were confiscated or emptied at the gate. This is the only airport in which I have encountered this after you have passed through security. It is important to stay hydrated on flights and the small cups of water delivered twice during the flight are not sufficient. No indication was given on tickets of what meals would be served. I ended up paying for a dinner in the airport only to be served a dinner at 12:30 am on the flight. It would make more sensed to have a light snack at that hour and a better breakfast served in the morning. The US Customs card handed to me was in Spanish only. An English option would have been good."
Pros: "Staff was excellent"
Cons: "No reason to have dinner at 1:00 am. Just let us sleep. Too much waste with low-quality food and garbage created."
Pros: "I had a very pleasant flight. The staff were very polite and accommodating."
Pros: "Amazing crew. Speedy boarding even having to board a bus to the airplane."
Cons: "Mini sandwiches could be served."
Cons: "Muy mal el embarque y la entrega de maleta express pésimo servicio, al embarque me hicieron entrar como si estuviera abordando y luego me hicieron esperas como si estuviera afuera esperando el llamado de mi fila en zona de embarque"
Cons: "Atenção aos passageiros. Voo atrasado além de mala extraviada. Sem notícias desde o dia 28/01."
Pros: "el vuelo de lima a quito fue terrible. Me gustó la puntualidad"
Cons: "Todo, la comodidad del asiento, la cordialidad de los asistentes de tripulación, no hubo comida, no puedes escoger tu asiento y no es una aerolínea low cost, no hay entretenimiento en los aviones"
Cons: "Nos tienen esperando 40 minutos en el avión sin dejarnos bajar, he perdido mi taxi y ya lo cobraron de mi tarjeta. Es una burla LATAM siempre jugando con mi tiempo... siempre."
Pros: "Flights were on time"
Cons: "One little cookie for snack is nothing. Planes are old. Seats are uncomfortable. The movies app doesn’t work very well and it requires subtitles available for non English speakers"
Cons: "They lost one of my bags. Amateur and inefficient company. Avoid at all cost."
Pros: "Airport (AEP) was nice, plane and crew were good."
Cons: "The only problem was that our flight moved 50 minutes earlier and we didn’t get any email notification from kayak. But that may not be latam fault."
Pros: "Food was good and healthy."
Cons: "Online entertainment didn't work. Crew was rude and unhelpful."
Pros: "On time."
Cons: "For the 2 hours flight, I had to endure some strong stench coming from fellow passengers. Extremely uncomfortable."