Delayed 1 hour due to delays in feeling (storm) and slow boarding due to late start of check in given how much paperwork has to be checked these days
Pros: "Short flight with no service."
Pros: "Took us to Iguazu Falls! Best in the world! Amazing."
Cons: "It’s just a commuter flight..."
Cons: "I was charged us$29 for a checked in luggage (within weight limit) because I used kiwi.com . I don't think it's acceptable."
Cons: "The plane was delayed because one member of the crew arrived late! More than 150 people waiting for the process to arrive to the plane!!"
Cons: "The food was horrible"
Pros: "Great price, comfortable seats in main cabin, large overhead space"
Cons: "Nothing, except for ‘breakfast’ was a granola bar"
Pros: "The service was okay, no WiFi, not the most comfortable flight"
Cons: "No WiFi"
Cons: "I didn't get to fly aerolinas Argentina I was shunted to a different airline"
Cons: "Our flight was delayed 4 hours!!!"
Pros: "Uneventful trip"
Cons: "Tight space on the seats."
Pros: "Small airport, fast checking and small security lines. Flight departed on schedule, smooth ride."
Cons: "Small legroom, seat width, umconfortable in general."
Pros: "Airline had us line up for pre-departure and then we waited 40 min. standing for plane to be cleaned. Otherwise uneventful."
Pros: "Average flight. Had take bus and wait under rain on runway to board"
Cons: "I didn’t like the $233 in airport charges to be able to fly same days than original schedule (fare was originally $500 for a flight that is usually $150). Airline said airfare.com changed ticket with no authorization and ticket had to be reissued or flight dates changed. Airfare.com said it was the airline’s deed and beyond their control. Either way, they both make money out of this, and it was unforeseen for me, even after talking to customer service 12 hours before flight, and confirming all was fine. No one wants to be responsible about this but me and my wallet, then it sounds like a scam with forced payments. —- if kayak allows these type of charges to happen through their partner policy, then I’ll start booking directly with (other) airlines and take the intermediary out forever."
Cons: "No comí No hice uso del entrenamiento"
Pros: "Not crowded. Seat pitch."
Cons: "No snacks or entertainment."
Pros: "Took of on time."
Cons: "No food snacks on board."
Pros: "One year old Boeing 737-800 was clean quiet comfortable and had fresh air."
Cons: "No information about the due of check in. I missed the flight."
Pros: "The snacks were ok."
Cons: "The seats on this plane were not meant for tall people. At 6'4", I was miserable on the entire flight."
Cons: "Late, technical difficulties. Took 5 hrs for a 2 hr flight--unacceptable"
Cons: "Change boarding gate three times, and delay"
Pros: "Not much"
Cons: "After our first Uber driver decided he didn’t want to take us to the airport, we found another one 15 min later. We arrived at the airport exactly 1 hour before the flight but after we had to be sent to the international counter, we were only 51 minutes before the flight. They wouldn’t let us even try to make the flight. When we went to customer service they charged $600 to change the flights - 2 tickets. What extortion. I was very disappointed."
Cons: "Flight was cancelled. Unable to reschedule."
Pros: "Friendly crew, comfortable seats."
Pros: "No lines, fast service, clean plane."
Cons: "45 minutes on plane before departure"
Cons: "The delay of departure."
Pros: "on time and new airplane."
Pros: "Smooth and on time flight. Food was lacking considering 6am departure."
Cons: "Food was lacking considering 6am departure"
Pros: "On time.e, good service"
Cons: "No entertainment"
Pros: "On time. Generous with the drinks ( non-alcohol)"
Cons: "Uncomfortable seat. Only titbits and drinks available for a 3.5 hours flight"
Pros: "flight took off on time."
Cons: "Flight staff is brusque and not very friendly or attentive to passengers."
Cons: "El snack"
Pros: "On time, nothing to say"
Cons: "Boarding call whas even erlier than usual"
Cons: "There was no entertainment"
Pros: "Crew was in a great mood!"
Cons: "Boarding was complicated, no clear lines for back/front of the plane."
Pros: "Organized boarding process. Clean plane"
Cons: "Food. Service slow"
Pros: "Comfortable seats. Enough legroom. On time arrival. Great experience."
Pros: "In flight entertainment through wifi and smart phone."
Cons: "Late flight with no information on why there was a delay. Managed to catch the connecting flight but our luggage did not. No one gave us a lost luggage number so no one was able to tell us where our luggage was."
Cons: "They changed the date of my flight without telling me and then were kind of cruel about it when I asked what happened. I had to spend an extra day in Buenos Aires and go back to the airport the next day. I had scheduled a hostel in my destination and the hostel wasn't able to change my reservation but they charged me for the night anyway. I ended up camping in El Calafate, where it was very cold and rained all night."
Pros: "The airplane was a newer one that was very comfortable."
Cons: "Aerolineas staff was very rude during airline strike"
Pros: "The cookies were great"
Cons: "flight cancelled just informing me the night before departure. no redirecting, no options, no reimbursement"
Pros: "Our first flight of the day on Aerolineas, from Salta to Buenos Aires was delayed an hour. We were supposed to have two hours in AEP (Buenos Aires), to connect with our international flight to Rio de Janeiro, but ended up with only 1 hour from landing to takeoff. Because the tickets were booked separately we had to collect our bags and recheck them. But the baggage claim area was packed with people and there were two flights before ours lined up for the belt. We knew it would be at least half an hour just to get the bags... it was too tight. So I went to the Aerolineas desk and a nice woman checked the status and referred me to the Customer Service desk. The man there made some calls and assured me that they would pull our bags and put them on our flight to Rio. He told us to go directly to the gate. We did, and needed every minute to go through customs and arrived just in time for boarding. Amazingly, our bags were there when we arrived in Rio, and we were very happy that we made it with our things!"
Pros: "Aviones nuevos."
Cons: "El catering"
Cons: "Again, like 3 hours late"
Pros: "Flights on time. Pleasant staff. Seats more comfortable than on many planes."
Pros: "Good crew"
Cons: "Seats way too cramped."
Pros: "Amazing crew. Speedy boarding even having to board a bus to the airplane."
Cons: "Mini sandwiches could be served."
Cons: "Little late boarding and leaving. No explanation"
Cons: "No problems during the flight"
Pros: "THE WAY THE PLANE IS LOADED WITH SEATS IN BACK LOADED FIRST AND FRONT SEATS LOADED LAST SO DON'T HAVE TO FIGHT THROUGH ALL THE PASSENGERS BLOCKING FRONT AREA"
Cons: "FOOD IS MOST TASTELESS OF ANY AIRLINE FOOD WE'VE EVER HAD ON THE MANY AIRLINES WE'VE BEEN ON AROUND THE WORLD"
Pros: "Friendly staff clean cabin"
Cons: "Not much"
Pros: "On my way back I asked for water as the cabin was hot .. and I was told to go back to my seat and buckle up."
Cons: "That they would have turned down the temperature and immediately provided water."
Cons: "Menos tiempo en las escalas"
Pros: "Food was good and healthy."
Cons: "Online entertainment didn't work. Crew was rude and unhelpful."
Pros: "the crew was not friendly on boarding, or during the trip. I like it when they great you and say welcome aboard."
Cons: "long long line at check in... long line at the TSA late getting to the gate. Flight left an hour late did not meet my connecting fight no help in SP no ground crew for directions. long long line at customs then long line to rebook flight had a 7 hour layover in SP before Rio."
Cons: "Look for alternatives. This airline used to be good, but they grew too much and now is really bad. Overall experience was very bad. Evaluate low cost competition. Today they are much better than LATAM"
Cons: "La temperatura interna dentro del avión era muy baja. Ni siquiera tenían una manta en todo el avión, la azafata intentó buscar una y dijo que NO tenía. El resfrío es camino por ese motivo. Y la comida era un pedazo de pan con algún tipo de fiambre dentro , sin gusto y pura Harina."
Pros: "check in and boarding (mostly because it was empty). Flight attendants. timely flight"
Cons: "premium seats should be more comfortable as advertised. On line services (extremely poorly designed and disfunctional website)"
Pros: "The flight left and arrived on time, which is always nice."
Cons: "the seat was a little old and the cabin was a little smelly but was okay when the AC was turned on."
Pros: "Food great"
Cons: "Everything exelente"
Pros: "The seats are comfortable, the attention of the crew is great."
Cons: "1 hour delay with no email or other notification. Flight number changed with no notification until check in. Electronic check in system was not working twice, perhaps due to international minors, had to wait in line in order to check in. The boarding pass for our connection from Rio to Miami was not given to us in Sao Paulo when we had to manually check in. As a result, we had to exit the secured area in Rio to go check in manually again for our connection and then go through security and customs again."
Pros: "It was my first time flying with LATAM and I loved it! The planes are amazing, such a great taste for everything. Delicious food! Everyone was so nice and helpful! Very attentive and polite. Definitely will be looking forward to travel with then again!"
Cons: "Three gate changes, the flight was delayed and the luggage was left outside in the rain. Recommend waterproofing when flying with Latam."
Cons: "Aeronave muito velha, parecia que ia desmontar no ar."
Pros: "Nice crew. Comfort ok."
Cons: "They herre delade."
Cons: "Plane was a Dreamliner"
Pros: "There entire experience was 1st rate. I've flown to Europe with various international flight companies and LATAM has equaled such but what put it above others was the personal attention when I had a problem with luggage. In Lima, Peru there was a connection and an attendant named Sebastian went the extra mile contacting luggage handlers with his cell phone to ensure my bag was recovered and waiting at the gate of my connecting flight en route to Buenos Aires. A special thanks goes to Sebastian. Thank you Brother."
Pros: "The planes were modern and up to date. Good food and friendly service"
Cons: "I loved it all!"
Pros: "There was nothing special"
Cons: "Staff attitude food"
Pros: "Entertainment is ware out, headphones jacks don't work well."
Cons: "Headphones jacks Food can be better and warmer"
Pros: "El personal abordo fantastico El sistema de entreteimiento muy bueno La comida buena"
Cons: "El espacio entre asientos....terrible, una verdadera lata de sardinas."
Cons: "Tight space between seats"
Cons: "Food was rubbish!"
Cons: "Both flights were delayed and there were no meteorological problems, I finally arrived in LAX more than 2.5 hours late"
Pros: "They took every measure to make sure me and my family had the most comfortable flight possible. I will be sure to fly LatAm again. Thank you so much!"
Cons: "Could not select my seat"
Pros: "Friendly crew"
Cons: "Lástima connecting fligh was a little bit tight but every things worked"
Cons: "TAM is extremely unreliable and will never leave on time. LAN was actually very nice, but their sister TAM is by far the worst I've ever taken. I will be very clear next time when booking in South America to not take TAM again. We were delayed by 2hours for no apparent reason."
Cons: "Leg room nonexistent."
Cons: "Terrible boarding experience. Plane was delayed 2 hours with no explaination. Plane was a bit dirty and old. Will not fly again if I can help it."
Pros: "The best business class seating we've encountered ... tons of leg room, side by side seating arrangements. I peeped into economy and that's not too bad neither. The seats were 3 sets of 3 seats per row. Most other planes would have at least 10 seats across."
Cons: "The crew was not very attentive. A group of them always chit chatting in the kitchen area. Food was very mediocre in business class, can't imagine what it's like in economy."
Cons: "There was a LAN strike at airport. No manager from LAN, nor airport came forth for over 2 hours to talk w/ passengers. 8 a.m. flight left at 2 p.m. No apologies given."
Cons: "24 hour delay, second flight returning delayed AGAIN, lost all my luggage and was never returned."
Pros: "The entertainment was good for such a flight. Boarding was fast."
Cons: "Food was very basic; neds to be improved cosnideing it is international."
Pros: "The flight crew were pleasant and tried to help."
Cons: "The food was horrible, options were limited, seemed like no special meal options easily reserved."
Pros: "The service was good and the crew was very kind."
Cons: "My husband luggage got lost. After 15 days still no luggage. We have contact the airline and still no resolution. 1st time and last time using LAN/Tam."
Cons: "My husband luggage got lost. After 15 days still no luggage. We have contact the airline and still no resolution. 1st time and last time using LAN/Tam."
Cons: "After making us wait 9 hours at the airport on December 23rd and telling us out flight was delayed, they swore to me that I would make my connecting flight and that I shouldn't reschedule it. Then they finally cancelled our flight at 12am on. They told us it was rescheduled to 3pm on Christmas Eve (24th). By the time we got home it was 2am and we finally went to bed. LUCKILY my husband woke me up at 5am telling me our flught was pushed up to 7am. They moved it up 9 hours!! We spent Christmas Eve in chile even though we had amazing plans with my parents and family Argentina and we arrived to Argentina on Christmas Day. It was the worst experience ever the staff was rude and awful"
The flight was super packed and most of us had to put our carry on on a overhead department that was extremally far from where we were sitting and on top of that, there was no Wi-Fi through the whole flight on a 8h flight and I had a work deadline to work on.
There is no food being served at Gol due to COVID situation. Which is understandable but still disappointed because others airlines are offering.
Terrible airline. Completely disorganized and incompetent check-in process. 2+ hour flight delay and total lack of communication by their staff to the passengers. I missed my connecting flight as a result and was forced to reroute to Panama through Copa airlines in order to return to Bogotá, which took almost 10 extra hours. I would never fly GOL again.
Cons: "I never got to fly !!! I was flying to Rio de Janeiro from USA and my flight got canceled, so I never made it to Rio therefore I wasn’t able to fly to São Paulo . I called you guys and the airline to see what you could do for me . Very bad customer service considering there’s a pandemic. I understand certain flights are non refundable but during the circumstances you could’ve gave a voucher to use later but instead you tried to charge me more money to make changes when I didn’t even know when I was able to fly. To all this I lost my money and my chance to fly later . Never again I will buy anything from Kayak . You just lost a customer!!!"
Cons: "Include the luggage into the price of the ticket, Brazilian airliners often charge luggage separately."
Pros: "The crew was realy nice"
Pros: "Did us a favor and made check in in the counter"
Cons: "Food was pretty basic....no entertainment whatsoever kids were desperate"
Cons: "To be denied my flight, and no refund."
Pros: "Aircraft look new and very clean."
Cons: "Flight was 1 hour late. It would be better if they kept the flights on time specially this time of the year. They had several flights daily from São Paulo to Rio, no reason to be late. It would be better if the employees knew the rules about their work. Everything very disorganized from the gate number to the carry on allowed in the plane. I will never fly with Gol again."
Pros: "Nice new plane."
Cons: "Boarding process could be better"
Cons: "I had two USB chargers at my seat, but neither worked :("
Cons: "O lanchinho desta vez não foi Mãe Terra (graças a Deus, pois aquilo é muito ruim), mas só tinha doce (embora bom)."
Cons: "Time - delayed twice - missed connection"
Cons: "I have not had my flight GRU - SSA because I'm stuck in Buenos Aires in Aerolíneas Argentinas Hell"
Cons: "The seats are close together so there's not as much legroom as other airlines I've flown in Brazil. There was no in flight entertainment. The snacks were mediocre at best. The gate was changed at the last minute so it was a little confusing."
Pros: "Flight on time"
Pros: "Pessoas super simpáticas e atenciosas. Assento com muito espaço para as pernas (eu estava na fileira com a porta de emergência)."
Cons: "Houve um atraso grande na saída. O tempo para a minha conexão no Rio ficou curto, então não consegui jantar no aeroporto."
Pros: "On time"
Pros: "The space between sits in the airplane"
Cons: "The timing"
Pros: "Nothing about the airline Avoid if you can"
Cons: "Their customers service We were runnjngblate due to traffic but arrived with an hour before takeoff and they refused us to enter We had no bags to check in just hand luggage and they refused us to check in as their automatic check in service did not recognise our booking Total rubbish airline"
Pros: "On time, entertainment"
Cons: "The trip was awesome, Rio is a wonderful city, extremely hot but a beautiful city"
Cons: "More efficient check in. Waiting in line far too long at gate."
Cons: "Horrible experience. With a CONFIRMED seat with GOL airlines- and checking in two hours before flight- I was told flight was oversold and they did not have ANY seats on the plane. REBOOKED on flight from different airport two hours away! Awful!!!!!"
Cons: "Not remarkable at all. Terrible food."
Cons: "All good"
Pros: "The check in and punctuality of boarding, take off and arrival was excellent. The flight was enjoyable. I would travel again."
Cons: "I didn’t like the snacks."
Pros: "Their boarding is more orderly than many Brazilian airlines."
Cons: "check in was difficult. Their app is terrible - check in was not allowed.. The website is worse - it couldn't link my locator number to my account. And the gate check in had an absurdly small number of kiosks and no one to help the confused passengers. Boarding was done on time and they kept the door open for 20 minutes after take off time with no announced reason for the delay."
Cons: "Extremely cramped. They ran out of certain drinks. Confusing boarding."
Pros: "Nice people once you get to an agent"
Cons: "Long lines of confused people trying to figure out which is the right one for them. Need more people giving orientation as people arrive to GRU airport."
Pros: "No horário... bagagens já estavam na esteira quando chegamos"
Pros: "Airplane was new."
Cons: "Punctuality (40min delay), bad service."
Pros: "Good landing"
Cons: "Messed up when looking for a seat ..many people from front door n many people from back door"
Pros: "fast flight, cofy seats!"
Pros: "Equipe atenciosa Sistema de entreterimento funcionou bem. Comida boa."
Pros: "I had a plesent flight with good food and good service both ways, the flight timing and connection was very good and the pricing of the jurnay was good. I will defently use the company the next time when I am traveling the same route later. Best regards Jan Christian Nygaard,"
Cons: "I have no comments to add hear, because everything went fine."
Pros: "el vuelo estuvo bastante bien"
Cons: "casi perdemos el vuelo porque no nos podian despachar las valijas, nadie hablaba ingles o español para que nos podemos hacer entender y terminamos pagando el doble por despachar el equipaje"
Cons: "The width of the seats were too small."
Pros: "Las instalaciones en perfecto estado todo en funcionamiento"
Cons: "Los sobrecargo un poco antipáticos deberían de colocar más aeromozas"
Pros: "The crew was nice and professional"
Cons: "no entertainment. No leg room"
Pros: "Knowing that GOL is an LCC, I was not expecting much. However, after realizing that every seat had the legroom typical of a Extra Comfort seat on NA carriers, I soon became won over. Regular recline functionality (missing on some of the larger LCCs worldwide) and a free drink and snack (also missing on many LCCs), TOO was truly a relaxing flight. 10/10. Would definitely fly again."
Cons: "I mean, there was no entertainment available (to my knowledge) but there was allegedly Wi-Fi (I didn't try)."
Pros: "In general is fine, but the same price of all the other airlines . I flew 3 hours and no tv! (and no meal) I'd fly Avianca next time: They all have your personal tv and gives you meal even for short flights."
Cons: "It was on time."
Cons: "Me gustaría que además de portugués e inglés, se hablara español, tener en cuenta que sale de Buenos Aires"
Cons: "They had only 4 people checking in the luggages and the lines was huge ... my wait in line was longer than my fight which I think it's absurd"
Pros: "The crew. They are very careful."
Cons: "They charge me by my baby stroller! They lost part of my bag. Never more I will travel by GOL."
Pros: "A equipe de bordo agradável, mas o check-in pessimo"
Pros: "legroom, boarding process."
Cons: "snacks were kinda sparce"