They can improve the food, specially dessert.
Everything was good, but at Philadelphia airport, immigration service was so poor.
Check in process at Dubai was not easy. Qatar does not use its own employees they are outsourced.
It is always a joy to fly this airline. Good arrive, beautiful aircraft.
Pros: "smoothing take off and landing"
Cons: "Food quality and variety is not good. Also, their serving speed is very poor. Boarding should be more informed and more organized upfront."
Cons: "Heating and serving food in plastic containers."
Pros: "The crew was friendly and helpful."
Cons: "The seat was could have been firmer and a little more space between the rows in economy would help greatly for comfort for all."
Pros: "No WiFi in most of the flight duration"
Cons: "Improve quality of service and cleanliness."
Cons: "Qatar airline is one of the best ways to fly!"
Cons: "The check in at Denpasar is horrible. The airport services are very inefficient."
Pros: "The entertainment was excellent, the seats very confortable"
Cons: "Some of the crew members where “to green”, perhaps a bit more of experience is needed."
Pros: "Food was okay and crew was okay"
Cons: "Seats were very narrow - Etihad has better seats. Entertainment system had poor sound"
Pros: "wanted an isle seat because of back issues and was arranged without any hassle."
Cons: "17 hour transit in Doha and no accommodation was provided. Though I booked it from a third party I belive QA is at least responsible for making sure that the vendors let the user know that there will be NO accommodation provided. This information is also not readily accessible when searching online."
Pros: "The crew was excellent"
Cons: "THE SEATS I REQUESTED DURING BOOKING DID NOT TRANSFER OVER TO QATAR AIRWAYS."
Cons: "Poor service, long layovers with not enough lounge space. Misguiding customer service"
Pros: "Everything was first class with excellent service"
Cons: "Long flight with long layover in Doha"
Cons: "most of us sitting in and around me didn't get any rest or sleep as we had a passenger who had a psychotic breakdown and was screaming and poking everyone. She sprinkled me with water severally, I hope we get some sort of compensation from Qatar airways for this terrible disturbance"
Pros: "All the crew"
Cons: "The airline services"
Pros: "The visit to the lounge is always refreshing. The service at the shower area is great however policing of people using phones in the quiet zone should be enforced"
Cons: "The good got used a bus gate which is acceptable however this typically takes additional time if there is a connection flight"
Pros: "Would be very happy to fly again on qatar if options for Indian food menu is increased"
Cons: "Everything, the food and movies are old, beside all that the flight late and my connection left and no one apologist for that!!!"
Pros: "Best service ever from the crew. Flight on time."
Cons: "Cabin was too hot and not enough bathrooms."
Pros: "Great crew members. Very friendly and helpful. Qatar Airways is great about providing pillows, blankets, ear plugs and eye masks. Really good food as well."
Cons: "The seats were very close together. With the tray folded out it was right against me without being extended. Leg room was cramped."
Pros: "the trip coming and going from Kuwait was very pleasant"
Pros: "Business class was wonderful liked pjs, food, seating. Etc"
Cons: "Crew left a small amount of champagn in a glass which fell on me when I was asleep. Crew only offered first meal after that did not offer food only when I requested it. Limited gluten/ dairy free options"
Pros: "Had a great experience with this flight"
Pros: "The flight was on time and boarding was fast"
Pros: "Food and crew"
Cons: "Lost baggage no one knows anything."
Cons: "Almost missed my flight. I had to take a bus, go through a transfer check, and then take a train to the gate, which got me there so late (even with running) that they were calling my name (and a few others) over the loud speaker."
Pros: "I liked everything about the flight."
Cons: "They gave us a small chicken sandwhich for breakfastand the next meel was over 6 hrs later with a small bag of chips in between. I was actually hungry when we got off our 13 hr flight."
Pros: "Great service by the flight crew! Friendly and competent. Food is decent but not quite up to Emirates. Kudos to QA for investing in the A-350. Quiet and comfortable."
Cons: "The headphone jack on my entertainment system was defective."
Pros: "Punctuality, Crew assistance"
Cons: "Refreshments are very basic and dry"
Pros: "Best airline in the sky"
Pros: "Qatar airlines blew me away! The food was top notch and frequent, the flight attendants were incredibly nice and attentive, the planes and entertainment were world class aND they were affordable for our flight from Boston to Bangkok."
Cons: "Cramped seating on long flight. Headrest not adjustable."
Pros: "Service was excellent and food was all right. I do not eat meat or dairy but there was still some food for me on this flight."
Cons: "No complaints whatsoever."
Pros: "The aircraft was perfect it self. The crew were nice"
Cons: "They changed my chiled seat twice and they couldnt find a place for both of us togetger."
There is no organization when lining up to board. There was not enough air on the plane. Too hot.
I had bought a ticket with two checked bags but when I did the check in they made me pay for the second bag saying it wasn’t included in the ticket. Plus, I had asked for vegetarian food when buying the ticket and they didn’t gave me special food. Don’t know if it is eDreams fault or Turkish Airlines.
Pros: "The planes took off and landed smoothly and without crashing"
Cons: "The connection time allowed in Istanbul was too short. Anything less than 2.5 hrs is too short. Covid social distancing was a joke in Istanbul and the business class boarded with everyone else - the airline run out of meals in business class!!! I will not fly with TK again."
Pros: "The entertainment was adequate and there were multiple snacks/meals. The bread rolls were warm. And they provided towelettes for wiping hands after meals."
Cons: "The crew could have been more considerate, and the Economy seats were even tighter than usual! There was no leg room and even without the person in front of me reclining, the seat back was hitting my knees. The passenger next to me had longer legs and was much worse off. The food was very poor."
Pros: "High Quality experience."
Cons: "Could have purchased through Turkish and saved money since I had to make a date change."
Pros: "Turkish airlines is the best"
Cons: "Entertainment device was broken, and there was no crew passing by (without food or drinks) to ask him/her about it."
Pros: "Quality service and efficient"
Pros: "What did you like?yes"
Cons: "Boarding was late and the line was unruly. Paths for boarding were marked but once a crowd forms it's impossible to see."
Pros: "The food was tasty, as usual. The crew were attentive and it was a relatively smooth ride."
Cons: "The boarding gate was located much further than I remember for previous flights. And then we had to board shuttle buses to the plane, which made for an unpleasant boarding experience. Too many carry-on bags onboard meant no space for my bag in my allocated overhead bin. The plane seemed old and the seats were small and cramped. The entertainment systems kept shutting off in the beginning of the flight, and my screen was slightly unresponsive to touch. Not the best flight experience compared with what I'm used to and expect from Turkish."
Pros: "Food was especially good."
Pros: "On time. Really fast the check in. Nice crew. Confortable."
Pros: "Great service, incredible food. To give it a quick one: we ate the fish. ON AN AIRPLANE. I never eat the fish on a plane, but the chefs were great. Everything we ate was exceptional. Oh, beyond the food? The seats are great and the lie-flat worked perfectly. The entertainment system was great as well, and the live TV allowed me to catch the NBA playoffs while in the air. All-in-all, I couldn't recommend this flight more."
Pros: "Lounge in istanbul is probably the best I have ever experienced worldwide"
Cons: "Chaotic boarding with no priority system and allow too many cabin luggage that it was difficult to put my own little computer bag. Movies selection can be improved"
Pros: "The entertainment was good"
Cons: "We asked for special meals and they told us they only had one type of meal on board"
Cons: "The boarding procedure is chaotic and the boarding crew were rude and yelling at passengers. No organization skills and poor communication as we were delayed over 90 minutes at the boarding gate to add salt to injury"
Pros: "Excellent all around"
Pros: "I didn’t like anything. Or maybe the only thing I liked is getting to my destination so I don’t have to be flown by that terrible airline anymore."
Cons: "The fact that Turkish airline clearly is too stingy to take proper care of their passengers. You don’t provide accommodation when people get a stopover which is disgusting considering it is an airline that is supposed to represent a developed country. This cancels out anything you feel is a plus about the airline. This needs to be sorted out."
Cons: "The boarding was chaotic. The space used at the gate could not cater for the number of passengers and there was no way anyone with any priority boarding status could make it to the counter. This is not new and has been a recurring problem with this flight and turkish airline does not seem to care enough to handle."
Pros: "To be honest nothing really."
Cons: "Quality of service and quality of plane. Seems most of the flight attendants could care less about the flight passengers."
Pros: "Food okay"
Cons: "TV/Movie/music were not working. The temperature in the plane was very hot throughout flight."
Cons: "The vegan meal was a bit underwhelming. I ended up not eating."
Pros: "friendly people. good food. top notch service"
Pros: "Loved the service, food and airplane itself."
Cons: "Istanbul airport is large and difficult to manage. Had to walk/run for about 20 minutes to get to my connecting flight."
Pros: "great customer service!!!"
Cons: "I ordered vgml (vegan meal) a head of time, been confirmed, but non of my most recent 4 flights had it:("
Cons: "When I arrived in Lagos my luggage did not show up and I had to arrange everything including a private pick up and courier service and I had to pay for it all and got it 6 days later and the 180.00 naira which was in the luggage was stolen."
Pros: "Crew was very nice. I got my special meal. I am very thankful for it."
Cons: "Kosher food was ok"
Pros: "Fly in from New York"
Cons: "Connecting to the next flight. Is very poor. They need to improve more on the tune difference"
Pros: "On time"
Pros: "The flight itself was smooth . Aircraft looks better than usual ones on this route . Istanbul -lagos though with very little leg room ."
Cons: "The food is a total zero. Food is presented to human being like begged on the street . Pasta with just tomatoes sauce ? No meat , chicken or fish absolutely empty . The chicken meal had like 2 spoons of riice thrown in . Food was very unappealing . For a flight of about 7hrs it could have been better. My flight from U S to Istanbul was perfect . Meals , service ,bathrooms all good . Please they need to improve on the African route or stay off the route ."
Pros: "No turbulence during the flight !"
Cons: "I did not enjoy the food, the spraying of chemicals in the air and the inability for the attendees to help customers."
Cons: "Staff was not considerate at all to kids. Wouldn't give food snacks fruit milk. Frowned when retuning trays."
Pros: "The entire inflight experience was great from start to finish."
Cons: "I approached the Transfer Desk when there was no line and asked the person working if it was possible to switch to an exit row seat because of my height. The man helping me lied to my face and told me that he could not make the change because the flight was full. when I got on the plane, there were over two dozen empty seats. It was very clear that he just did not want to invest the few seconds it would take to address my concern, or give me a credible reason why he could not make the change."
Pros: "new aircrafts, easy boarding ontime departure and arrival"
Cons: "Staff needs to be more friendly, food needs to be better in quality (ie.Etihad food is amazing). knowing that the flights are going to INDIA & PAKISTAN they should add some indian Pakistani channels"
Cons: "to hot, very hot!!!"
Pros: "On Time, spacious, clean and well taken care of, very friendly and helpful crew. Entertainment is also excellent."
Pros: "Friendly, polite and very helpful staff. Clean aircraft.on time best customer service."
Cons: "Nothing negative. Keep up good work!"
Pros: "A lot of media content"
Cons: "driving to the plain by bus"
Pros: "they are good thank you very mush"
Pros: "Crew was courteous and helpful. In flight entertainment was great, wide selection of movies and games to keep people occupied."
Cons: "Seats can be bit squeezy and uncomfortable, wifi onboard only for business class. Food need to have more variety."
Pros: "Aircraft was new and clean, and the crew was both professional and friendly. The food was excellent and it was a surprise to be served a full lunch on a 2-hr flight in coach class. All in all a great experience."
Pros: "Comfort Movie Selection Friendly Hostess Thoughtfulness"
Pros: "The friendly atmosphere, and the choice of food and drink."
Cons: "Nothing was wrong"
Pros: "The entertainment part."
Cons: "It wasn't comfortable. They never give you a gate number in your ticket and I had to go and ask for it many times.No Internet, you had to pay to get access, why should I when you pay a lot of money for your ticket. Food choices sucked because they said sorry we only have one item from the menu...really? You are making me eat something that I don't want to eat.."
Pros: "On time."
Cons: "Food. Leg room."
Price of ticket was good, but the in-flight experience for business class was lacking. Unlike business class on other airlines, there was no menu outlining the food and beverage options. Upon boarding, I was asked, "what would you like to drink?" I replied, "what do you have?" The flight attendant responded with, "what do you want?" If I had a menu, I would be able to see what was available. Additionally, usually when you board business class on other airlines, the crew has champagne or juice on hand to serve. The flight crew, while relatively nice, did not wake me up for breakfast, even though my do not disturb button was not on. Furthermore, in my prior experience, there is typically frequent food/beverage service for a long-haul flight of 12 hours. For this flight, besides the initial drink and warm nuts served at boarding, only dinner and breakfast was served for a 10+ hour flight. Overall, this flight felt like economy class with lay-flat seats.
Cons: "Disastrous rescheduling"
Pros: "Big selection of movies if you have the United app."
Cons: "Tiny overheads in the 777 so they took carry-ons from at least half the people on the flight. Out of the hamburger by the time they left Economy Plus. Narrow seats, very little seat pitch. I am not quite 5' 10" and I only have a couple inches between my legs and the seatback. Similarly cramped restrooms."
Pros: "The crew were very nice and professional."
Cons: "Several delays for maintenance and then plane in our gate when we landed"
Cons: "Flight was overbooked. Not enough room in overhead bins. There was some piece of metal attached to the sears in front of me taking up most of my legroom."
Pros: "I enjoy the plus seats with extra leg room"
Cons: "I found your crew quite unfriendly"
Pros: "Flight was quick and uneventful."
Cons: "50 minutes wait on the runway in a very small plane. No room for carry ons"
Pros: "Smooth boarding, arrived to destination early and friendly flight attendants"
Pros: "The connecting flight from Chicago to Traverse City was very nice due to the leg room in the exit row I purchased at additional cost."
Cons: "The seats on the flight from Albany to Chicago were the new smaller type which were horrible for a 6,5 260 lb man in exit row economy seating. Dogs on board which was bad for my allergies. This seems to be the case more times than not. I’m asthmatic and very allergic to animals. I know, it’s all my fault..."
Cons: "Wish I could have selected my seat when booking my flight"
Cons: "my reservation was cancelled by united with out checking with me."
Pros: "Nice flights attendants"
Cons: "This is not how business class sshould be"
Cons: "Never enough food selections"
Cons: "Overbooked, delay in de-planing and getting luggage"
Cons: "I missed it due to weather difficulties, there was nothing in compensation."
Pros: "The crew was nice, quick check ins and boarding. They were very accommodating during the flight."
Cons: "Although it was breakfast, not everyone wants sausage or the other option of fruit and yogurt. Meals should be offered in the literature provided by time, as in reality, if you're not going to sever the expansive US menu throughout the day. I was unable to order a salad at 9 am, regardless of being starving. Also I'm 5'1, there isn't enough leg room. Power outlets should not be a first class luxury, that is rediculous. We all need to charge our devices. TV should not come as an extra charge."
Pros: "I like the price and the time of the flight. Thank you"
Pros: "I liked that it was a fast flight arrived ahead of schedule."
Cons: "Seating was crowded."
Pros: "On time Nice crew No complaints"
Cons: "Pure sugar snack"
Pros: "The flight crew was very attentive and friendly. Probably one of the nicest crews I have encountered on my flights."
Cons: "Me and this other person were waiting in the back for the two bathrooms to become available. We waited over 10 minutes."
Pros: "Clean, comfortable flight and good service (for coach!!)."
Cons: "Would be nice to have some of snack mid flight. It's a long long way!"
Cons: "That I never made it to Dallas and so lost my job. Thanks to unitrd."
Pros: "Easy, convenient and everyone is nice and accommodating. We always get to SFO under an hour"
Cons: "Flights were cancelled we missed our earlier flight due to united computer problems. No solution offeeed end up flying to New Orleans had to call a relative 2 hours to come pick us up. Customer service waits were over an hour with 10 computer terminals there and only 2 people working. Trip from hell."
Cons: "Severe delays. Disorganized boarding procedures. No internet."
Pros: "Smooth boarding. Arrived at designated time"
Cons: "Really only a snack pack and water."
Cons: "Departing flight was delayed, United could not get me to Richmond before 5 pm. Not acceptable. They had to book me on another airline. Never took the united flights."
Cons: "They cancelled my return flight when I rebooked through united online."
Pros: "Nice flight. Did not seem I was in the plane as long as stated by the crew. All were attentive to the needs of the passengers."
Cons: "Boarding is a long drawn out procedure and the same hassle in every United terminal."
Pros: "The flight was delayed for who knows what reason and after many it's gonna be right here! It took an hour and therefore delayed my arrival to my final destination 6 hours!!!"
Pros: "Absolutely nothing."
Cons: "Both flights were INCREDIBLY delayed. First, the flight from San Jose was delayed 1.5 hours because they were "waiting for the aircraft." After everybody finally boarded the plane an announcement was made that somehow the luggage crew had damaged the cargo hold, and that everybody would have to deplane. It would take 45 minutes for maintenance crew to arrive to assess the situation. People got up, got their luggage out of the overhead bins, and started moving to the front of the plane. The pilot then came back on the intercom and told everyone they would have to return to their seats. Roughly an hour later we finally took off. It would have been the decent thing to do to AT LEAST offer the passengers something (i.e. comp drinks or snacks), but the cheapskates at United DIDN'T EVEN APOLOGIZE. Multiple people missed their connections. Fast forward to IAH--> SAT. Another late flight. This time, everybody boarded the plane only to be informed that due to a problem with the plane's computer everybody would have to sit on the plane while they "rebooted" its computers. This was done TWICE. UNITED AIRLINES, GET IT TOGETHER. There is a very good reason you are consistently ranked one of the WORST US-flagged carriers, which makes you one of the MOST HATED AIRLINES ON THE PLANET. I really and truly pray that the US airlines and their lobbyists lose their battle to prevent foreign flagged carriers from operating within the US, because you all deserve to go bankrupt."
Cons: "United airlines was generally uncomfortable and had bad food"
Cons: "Ok for a short flight"
Pros: "The boarding was quick and efficient. The crew was super friendly."
Cons: "The plane is old. It lacks entertainment amenities. Bolt Bus and Grayhound are luxurious in comparison to this United plane."
Pros: "I had a comfortable flight it was on time the people were congenial everything was good."
Cons: "Kayak did not notify me 24 hours in advance for my flight itinerary. I was a little disappointed in this."
Pros: "Crew was friendly."
Cons: "My flight was delayed twice on both the trip out and the return. It's not such a bit deal for a longer flight, but when the flight is barely more than an hour and it's delayed for an hour each time it really starts to negate the point of flying instead of driving when you factor in the airport time."
Cons: "THe sits where very uncomfortable."
Pros: "Everything about this flight was satisfactory."
Cons: "Having to pay a baggage fee for the one bag I checked; lack of seat/leg room."
Cons: "The snack offering was not appealing. I understand nut allergy sensitivities but the option was poorly decided."
Pros: "Very nice that my husband and I were upgraded to first class on this short flight. It was a short flight but we were very comfortable for that time."
Cons: "I'm very upset I left an item in the overhead bin and had customer service call over as soon as we realized, but they said it wasn't there. There's no way, it had to be there and they didn't look very hard. I submitted a claim and they still haven't found it."
Cons: "No beverage service, glass of room temp water, no ice"
Pros: "This was one of the top 5 worst flights. I have over 150k of miles logged. I will do my best to NEVER fly United again."
Pros: "I was in a wheel chair and the crew in the airport made my transitiins within the airport very easy"
Cons: "Dad services they don't care about the passengers"
Cons: "I thought I was flying with Lufthansa Airline. I paid more because it's a good airline and services... I was surprised that they must of conctract it with United Airline. It's terrible to fly for eleven hours without your little individual tv sceen to select your own movies..... United really sucks!!!!!! I wish that you guys would of said something about connecting with United..... I was very disappointed!"
Pros: "Quick load and exit"
Cons: "Small plane. Dozens of bags taken in jetway so a long wait for delivery. Rough ride throughout"
Pros: "Price looked good at booking."
Cons: "Old prop plane was grounded 5 min. after our boarding time. Went to several gates to try to hop on another flight but nothing got me to my destination in time -- so a total loss. Tried to cancel by phone (line to gate service was 50+ people deep), and was told I couldn't cancel. Then was told I could. Then was told I had to call back! TOTAL LOSS. Refund is needed."
Pros: "I havd to buy a whole new flight. from mechanical errors. it was horrible. I have no help"