Find cheap flights from Burbank to Cancun

BUR - CUN

Find cheap flights from Burbank to Cancun

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Round-trip
Economy
Burbank (BUR)
Cancún
Fri 12/3
Fri 12/10
Any month
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Good to know

Low season

July

High season

April

Average price round-trip

$531

Good deal round-trip

$250

Good deal one-way

$169
Best time to beat the crowds with an average 48% drop in price.
Most popular time to fly with an average 20% increase in price.
(avg. price over the last 2 weeks)
or less
or less

When to book flights from Burbank to Cancun

Estimated round-trip price
Average price per month

Top tips for finding a cheap flight

  • Looking for a cheap flight? 25% of our users found flights on this route for $169 or less one-way and $250 or less round-trip.
  • High season is considered to be March, April and May. The cheapest month to fly is July.
  • Morning departure is around 50% cheaper than an evening flight, on average*.
*Average of the lowest prices shown in KAYAK’s search results for departures within the next 30 days

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Top 5 airlines serving Burbank Bob Hope to Cancún

Scores according to KAYAK customer reviews

8.3
Alaska Airlines
Overall score based on 29,765 reviews
8.5
Boarding
8.3
Comfort
8.8
Crew
7.9
Entertainment
7.9
Food
Airline reviews

Pros: "Love the route, and the on-time arrival"
Cons: "No power at the seat"

Pros: "Burbank airport was awesome"
Cons: "More snacks!"

Cons: "The entertainment Wi-Fi didn’t work well"

Cons: "Things would’ve been a lot better if my flight was on time and my bags got to the carousel in a timely manner. Alaska has a 20 minute guarantee. Yeah not so much in this case"

Pros: "Crew was considerate and prompt."

Pros: "The crew was good. The seats were fine. Movies were good."
Cons: "It was chaotic getting to the desk to book a seat. I had to check my carry on luggage as there was no room in the overhead area. Due to delay taking off we we're a half hour late arriving."

Pros: "Great crew, smooth landing."
Cons: "The “Mediterranean tapas” meal is basically a tiny tiny school lunch, minus the comfort of PB&J. Want dried apricots? You get FOUR. All in all not too bad though. The entertainment/WiFi system is limiting- maybe REMIND us to bring headphones? And no WiFi unless you have T-Mobile? Tease."

Pros: "Crew was great! Very friendly and accommodating."
Cons: "Space was tight. Would’ve liked a little more room"

Cons: "Baggage claim terminal wasn’t announced. Everyone went to the wrong place."

Cons: "Delayed flight"

Pros: "My husband and I paid for WiFi and it never worked"

Cons: "My seat was broken. It wouldn’t recline, and the headrest wouldn’t slide up. Boarding process was confusing. I was assigned to board with group 3, but they started boarding by letter."

Pros: "Great quick flight. Plenty of room"

Cons: "Seats are so small and there is virtually no leg room. No choice of free snacks—just a cookie. Took forever to disembark—so long that no one from the crew said good-bye to us and the cleaning crew had already begun cleaning the 1st class area. Flight take off/ landing was comfortable. No on board movies. Couldn’t even connect with my own iPad or iPhone. Can’t believe there are airplanes without screens on the back of seats. Just an okay flight."

Pros: "On board staff was great. Flight was great."
Cons: "I bought tickets with the understanding a normal carry on was ok. When I arrived at the gate for our flight we were told Alaska had a new policy that started 6/4 (we were flying on 6/7) that only allowed a much smaller size carry-on. If suitcases didn’t fit the new smaller size rules one had to pay $25 and check it. We have three people flying round trip - that would add $150 to our total. I shopped carefully for low fares. Many people on the flight had to pay at the gate. Not cool Alaska."

Pros: "Great conversation with a fellow passenger, food and drinks were enjoyable for the short flight, and the crew was friendly."

Pros: "No one sat in the middle seat! Smooth flight!"
Cons: "Waiting to board"

Pros: "The staff is always super friendly, and with an hour and a half on the plane before we left one stewardess gave me free pringles (that I was going to pay for) because our 2 year old was “hangry”. I appreciate the gesture to make our day a little easier."
Cons: "I didn’t not enjoy sitting on the plane at the gate for an hour and a half. I wish we could or deplaned (or had the option to), with a 2 year old we needed to entertain him that much longer."

Pros: "Flight left on time and arrived early, the staff was warm and friendly, and it was an easy flight."

Pros: "Enjoyed big leather seats in older planes. More comfortable."

Cons: "Not really Alaska's fault but delayed at the gate due to lot of extra flights taking off. Would have been nice to wait in terminal rather than on plane."

Pros: "No strict baggage rules, free carry-on, free WiFi and entertainment. Efificient boarding."
Cons: "Nothing I didn’t like."

Cons: "Cramped seats"

Pros: "Managed to board quickly and leave early!"
Cons: "Upgraded to an exit seat. Got the leg room, didn't get the shoulder room. Ended up flying the whole time with my shoulders pulled inward and left aching. I'll be avoiding 737's when I can moving forward."

Pros: "Very friendly and helpful staff"

Cons: "A flight was scheduled at the same time from Seattle to both Burbank and Lax. I made a dumb error but would have appreciated some accommodation instead of being charged a $125 change fee."

Pros: "More room in the pay-more section AND free drinks"
Cons: "Having to pay more to sit a few rows ahead of Coach class. Ridiculous! We're going to the same place!"

Pros: "I always fly with Alaska Airlines when I need to go to LA. Fantastic flight attendants and good services."
Cons: "But on my last flight with them, it was delayed for more than an hour and a half, which was longer than the time I flew back to SJC from Burbank. That mixed up my schedule for the whole day."

Pros: "Quick, easy, clean"

Pros: "Took off on time. landed early, free wi-fi. What more could I want?"

Pros: "The fight attendnts were extremely kind and helpful!"

Pros: "The staff were great and helpful."
Cons: "I am a small woman but your seats are getting smaller and leg room is less. This leads me to believe that the "people" actually running this airline have little interest for those of us who have to travel in coach? Making money is the most important thing to these people who will always travel in private jets or first class. Congratulations to all. You are winning. Joanne Lewis jolew@comcast.net 206-550-0748"

Pros: "Crew was nice and courteous."
Cons: "Boarding method."

Pros: "I liked the cheese platter."
Cons: "Unable to connect to the internet. Flight was delayed. No legroom."

Cons: "Crew was trying to be funny but it fell a little flat. Seats were small and cramped, no place for luggage overhead. Poor selection of beverages."

Cons: "Nothing. Everything is superb from the boarding to getting inside the plane. Ground crew staff is amazing"

Cons: "Not full capacity"

Pros: "Friendly personnel, seating not so cramped"

Pros: "The flight attendants were very helpful and the seats were moderately comfortable."

Cons: "Even though i booked a month and a half in advanced, i got stuck in a middle seat. The seats are tight and even if you want to pay for food, there aren't many options. I paid 18 for internet that was worse than AOL dial up in 1994."

Pros: "all was great"
Cons: "nothing"

Pros: "Comfort, space"
Cons: "Delayed flight, which would have been okay, except the staff made it sound like we would still land on time and we didn't. I would rather the message be consistent rather than confuse passengers about landing time."

Pros: "The service was great. Smooth take-off and landing. Comfortable and spacious seating."

Pros: "Flights were on time"
Cons: "It was a long trip!!"

Pros: "Crew was helpful and friendly."

Pros: "I liked the airplane itself, especially the roominess of the underseat storage place and the cleanliness of the cabin."

Pros: "The service on Alaska is excellent. I wish all my flights could be on Alaska!"
Cons: "Internet wasn't working. But, waddya gonna do? Probably not their fault."

Pros: "Awesome flight attendants! I really like that you guys announce when we've hit cruising altitude and that the Pilots give us an idea about how the flight is going to go; bumpy, smooth, when/if to expect turbulence. Thank you!"

Pros: "Economy is economy, so there's nothing to complain about :)"

Cons: "Seat 14A had malfunctioning audio and the internet connection made it hard to stream"

Cons: "Very good airline. Worry free"

Pros: "This time NOTHING"
Cons: "Plane seats weren’t cleaned well. I wiped my chair, tray, window and wipe was all grey/brown dirty. Yuck! Very disappointing jetBlue. You used to be my favorite but no more. 2.5 hour of delay to pick someone special to board the plane. Ridiculous! 2.5 hour of delay and excuse was navigation not working you have to pick paperwork however picking paperwork took 1.5 hour? You think people will believe this while you get this special person to just walk in and board the plane on the (exit) seats 4 rows had been kept empty just for him. I demand my money back. Poor poor poor service JetBlue"

Cons: "The power outlets did not work."

Pros: "The plane flew me safely to my destination. Nothing unpleasant happened. Those are the best things I could say about it."
Cons: "Overhead bin space was full when I boarded (I was in row 9!), so I had to check my roll aboard and hold my backpack at my feet the whole flight. The bin space above my row was being used to store trays of snacks for the food service. Don't they have somewhere else to store service items so bin space is available for passengers? In explicably we left sunny and calm Burbank 45 minutes late. No water was offered until we'd been on the plane for 2 hours."

Cons: "I had to check my carry on when there was still room in overhead bins. Felayed my trip. Uggh"

Pros: "The crew was great. They seemed to show that they cared. A passenger next to me was not feeling well, so one of the crews kept checking on her, offering her water and ginger ale."
Cons: "The Wi-Fi connection was spotty throughout the flight. Maybe because it was an older plane (A320). I flew in A321 BOS-LAX and the Wi-Fi was much more reliable."

Pros: "Complimentary snacks and drinks."
Cons: "Broken seat back, broken tray table, audio input didn't work."

Pros: "As usual with JetBlue there right on time with the free stuff free Wi-Fi TV snacks and beverages"

Pros: "Couldn’t access movies- button was blacked out"

Pros: "The crew was nice and on point"
Cons: "The terminal experience at JFK was nothing exciting. It feels a bit unorganized and old compared to other terminals and their operations."

Pros: "Issues with the plane."

Cons: "Wifii In plane"

Cons: "One hour delay on plane. Over weight. Hot plane. Uncomfortable"

Pros: "delayed, old airplane, bad snack, etc."
Cons: "customer services"

Pros: "JetBlue is def the best airline to travel! Amazing staff, extra leg room, and great entertainment with there onboard tv’s! Couldn’t enjoy a long trip without JetBlue"

Pros: "Short in language space"

Pros: "The 1 person boarding crew was hard working, professional and patient on a very full flight. Flight was excellent. Captain was as expected."
Cons: "A flight attendant forgot my drink, I only asked for sparkling water. Seats are quite small and uncomfortable. Wish there’s extra leg room."

Pros: "Decent leg room, love in flight seat back personal tv and movies."
Cons: "Couldn’t take off on time from Burbank airport due to short runway, full flight and slight wind. Delayed multiple hrs."

Cons: "Nothing. JetBlue is the best"

Pros: "Friendly Crew, on time and orderly."
Cons: "Plane was old. My seat did not recline, and the audio jack didn’t work"

Pros: "I like the full foot room in the aisle seats, unlike some other airlines. I like boarding through front and rear doors at Burbank, wish all airports could do it. I like having internet. I like that the flight left reasonably on time and landed without too much delay."
Cons: "The cabin was too warm, even when I stripped to a tee-shirt. The seats were too narrow, the middle seat passenger took both arm rests and I could not access media controls easily. When the seat in front of me reclines, there is not enough room to use a lap top fully open. Serve drinks first."

Pros: "Seats and WiFi."

Pros: "Flight was fine."

Pros: "Nothing."
Cons: "My direct flight ended up a one drip in Albuquerque, instead of arriving in JFK at 6 am I arrived 7.30 am and it took another 20 minutes to get out of the plain. I told them I am 73 years old and two knee surgeries I needed an isle seat instead they gave me the seat at the end of the plain and a middle seat too. It was the worst flight I had with jet Blue."

Pros: "Smooth ride slept all the way through. Got upgraded to even more space which I was pleased about :) helpful and pleasant stewardess at the front of the plane"
Cons: "Everything was great"

Pros: "On time"
Cons: "The flight was good"

Pros: "Best coach seats EVER!!!!! Friendly staff!"

Cons: "I really love flying Jet Blue. I don't mean to criticize, the following is written in an effort for improvement: The hour-long delay and the long wait time on the runway. A passenger got up to use the bathroom right before we were going to take off - we had to wait for her. Another passenger pressed the flight attendant call button right after lift-off. All of the food for purchase was sold out by the time it got to the back of the plane. And I could be wrong, but I don't remember going through safety instructions because we were waiting for a while and then had to hurry when we got clearance from air traffic control."

Cons: "There was an indefinite delay so I re rerouted to LAX for a delayed midnight flight that was also delayed until 1:30 AM. I arrived over 3 hours late at my destination and was exhausted."

Pros: "We eventually got there"
Cons: "No communication, no direction. Over an hour late and it was handled so ineffectively"

Pros: "Crew was accommodating."
Cons: "Lots of traffic. Entertaining kept resetting. Unable to watch movie."

Pros: "L'espace dans l'avion - c'est la 1ère fois que j'en ai autant en classe éco ! Le personnel de bord, vraiment adorable, drôle et à l'écoute"
Cons: "Pas de distraction et collation limitée. Mais c'est vraiment un détail !"

Pros: "Nothing"
Cons: "Flight was changed 2 hours earlier. The closed the flight early, so we could not check our bags and they did absolutely nothing to help us get through security faster. We missed the flight by 2 minutes after being delayed by TSA and had to rebook. While the JetBlue employees were minimally nice about it, JetBlue was disappointing, to say the most, at how everything was handled. I will certainly think twice about booking with JetBlue in the future."

Pros: "Friendly staff."
Cons: "Seat was broken and wouldn’t recline. Tv screen was so distorted it was unwatchable. Audio system had loud static that prevented listening to music. Awful experience. Never flying this airline again."

Pros: "Comfortable, quiet and good service"
Cons: "Everything was good"

Pros: "Great take-off and landing"
Cons: "Turbulence"

Pros: "JetBlue plane was on time. The seats are comfortable. Nonstop is the worth the extra money."
Cons: "Pack your lunch"

Cons: "Both me & my husband’s seats didn’t recline which is unacceptable for a red eye flight. We couldn’t sleep at all! Also, a flight attendant was very rude when I nicely asked about hanging storage for our garment bag. I never leave negative reviews but this flight was very disappointing and makes me not want to fly Jet Blue again."

Pros: "Some of the crew were very nice and friendly. Fairly pleasurable for a red-eye flight."
Cons: "Some of the crew were very nice, but one was very unpleasant to the woman sitting beside me. Her seat was broken and he basically didn't care and acted annoyed that she was concerned about it upon boarding. The pilot was impossible to understand when he spoke over the PA system. I liked that he let us know what was up, but we couldn't understand him I believe because he spoke REALLY fast."

Cons: "Not enough leg room your flight attendants took the cabin space above the first two rows for their own stuff. I DID NOT PAY FOR MY ONE CARRYON TO BE SIX ROWS BEHIND ME. I boarded ar exactly 9:04 pm. Ridiculous"

Pros: "Boarding went quickly."
Cons: "There were no Promised movies on flight 359 from JFK to BURBANK. And the watch selection was riddled with horrible TV shows and horrible commercials. There were more commercials than TV show. There are no organic options for drinks, or food."

Pros: "Flight ontime comfy seats"
Cons: "Soda and chips only, only 3 movies, united has more choice"

Pros: "It was on time"
Cons: "N/A"

Pros: "Even landed early!"

Cons: "More leg room"

Pros: "The attendants were very friendly and accomodating. I have been travelling jetblue for seventeen years when flights to Buffalo was $49. I love jetblue."

Pros: "Service was good"
Cons: "My flight was delayed 3 hours on our way to Cancun and on our way back it was an hour late also that was my only issue"

Pros: "I liked that fact that we landed safely"
Cons: "The crew wasn't pleasant , the fact that you can't even get a free headphone is ridiculous, the check in process was good , the airplane was cramped and small"

Pros: "Comfortable seats, easy boarding."
Cons: "Food service seemed to take a while to get started"

Cons: "Flew first class but still had to pay for internet. We also waited 20 minute in the runway after landing"

Pros: "Crew was extremely hostile and rude"
Cons: "Smile and treat black individuals better"

Pros: "Fly attendants have no knowledge of hospitality. They arguing with customers and refusing to assist, blaming on company policies. My friends were assigned seats next to a toilet. No folding options. One of our friends has a back pain problems and got stuck for 5 hours. There were seats available upfront and Manager Gina could simply change our seats instead of dry “there is nothing I can do” I am not recommending this airline."

Pros: "See previous comments"
Cons: "See previous comments"

Pros: "Everything was good."
Cons: "All good"

Pros: "The crew was nice"

Pros: "All was great"
Cons: "Nothing"

Cons: "Food and service. Our flight attendant didn’t seem to want to be there. Sub-par service for first class by a long shot."

Pros: "After a late, crowded boarding process, somehow the flight crew got us off the ground on time!"
Cons: "Having more than 2 harried airline agents at the gate to handle the sold out flight filled with families with babies!"

Pros: "Crew was awesome"

Pros: "Amazing crewkeep"
Cons: "Keep going"

Pros: "The movies were entertaining"
Cons: "Delays."

Pros: "Flight was smooth, arrived early..crew was prompt and courteous."

Pros: "The flight was very good in both directions. I was quite comfortable. On my return flight I left my e-reader on the plane. I didn't realize it until 2 days later. I called Delta and spoke with Tiffany. She was so helpful. She located my e-reader and I was able to go to the airport and pick it up."
Cons: "Carry brewed decaf coffee."

Pros: "When I finally got off the plane"
Cons: "Everything. No instructions, no pens or pencils, ignorant staff. Got to Cancun and waited 2 hours with no directions to just go they immagration. The forms were in Spanish and the staff could not translate. I’ll never fly Delta again."

Pros: "Flight Attendant Precious was just as her name precious and was very impactful in my amazing journey experience."

Pros: "Nothing - missed flight"
Cons: "Need to reschedule flight to tomorrow morning...."

Pros: "Not much"
Cons: "Seats very uncomfortable no room to move"

Cons: "Flight was delayed."

Pros: "Excellent check in and boarding service"
Cons: "Cleaning of the airplane could be done better"

Pros: "Fly attenden alwas with a beautiful smile"

Pros: "Clean and spacious plane, relaxed and organized gate cre"
Cons: "Crew member passing out ear buds ran out and never came back"

Pros: "Got moved to an aisle seat instead of the middle. The flight wasn’t full so the crew planned ahead and got several people in our party better seats."

Pros: "Almost everything."

Pros: "I love the aesthetic of the new planes. Boarding was seamless and the staff was great! More cookies please!"

Pros: "Free movies on plane, quick boarding! Ok time :)"

Pros: "Like the fact I could watch 2-3 movies. Love the gluten free options for snacks."
Cons: "All of the couples were not assigned seats together. I've never seen anything so stupid. So before the plane took off, about four of us ladies from all over the back of the plane stood up and each jumbled a bunch of seats like a rubix cube so the men could then get up and go sit with their wives."

Cons: "Gate agent @ LAX calling every single passenger with a lot of noise around couldn't hear. I had to go and check myself a couple of times."

Pros: "Food was amazing tasted and seasoned well. Not bland, really good salad and chicken."
Cons: "Delay. (liked kayak delay updates tho!) crew not very attending and it looked like they didnt care. In order to keep folks busy because of the delay. They gave out immigration and customs papers out, but refused to give pen. I literally didn't had one and answer from the crew was like that. " Excuse me do you have a pen by any chance?" . "NO! I dont! asked them" pointing out to other crew members, -this is the best part- the female stewardess had clearly visibly a pen in her front shirt pocket! Sitting around and trying to kill time and no pen still. While busy with food and other stuff, i fell asleep. Then after a while when going to the restroom i asked the male steward if he would have a pen please, he pointed out they dont have any pens. ( please note he marked on his check board, who is getting which meal on the first class)"

Cons: "That we did not have a seat assigned"

Pros: "Everything was great from boarding to landing."

Pros: "Loved having the Movie and tv options on the flight, really passed the time"
Cons: "Flight was overbooked, seat assignment at gate, was very anxiety provoking. I was concerned would not get on flight."

Pros: "Nice upgrade since we didn’t have seats! Delta was a good flight but don’t ever wanna fly on Aeromexico again!"
Cons: "Had all my jewelry stolen from my luggage!"

Pros: "Friendly service"
Cons: "The booking was done through vayama and the confirmation numbers didn't match with delta's. It was confusing. I had to talk to a delta rep and give her the eticket # and at that point, she gave me a new confirmation #, that I was able to use to check in with on delta"

Pros: "Flight attendants seemed nice"
Cons: "Too tight in the seats"

Cons: "No offers of sandwiches on a 4 hour flight. Smooth flight - very good crew."

Pros: "Quick and everyone was friendly"

Pros: "Boarding was easy"
Cons: "Seats, the whole flight experience"

Pros: "direct flight from bdl to cun."
Cons: "reclining seats that doesnt give much room to person behind recliner"

Pros: "The plane was new and very comfortable. Free entertainment and plug for charging electronics. Love this airline!"

Cons: "Your company has the worst customer service ever! You ruined our family vacation and just have horrible policies I can’t believe it! Will never purchase anything off your website again! You suck!"

Pros: "Great selection of movies to watch."
Cons: "The seat-back display screen could use some updating/improving. Also, the earbuds weren't very good."

Pros: "great flight free movie going down"
Cons: "no free movie/tv coming back"

Pros: "Very satisfied. Great service"

Cons: "The flight was delayed for 4 hours."

Pros: "On time, pretty friendly crew"
Cons: "Too small a plane for that long a trip. Bathrooms were VERY small & rare."

Pros: "Flight was fine. They were especially generous with the snacks."
Cons: "My one complaint is the bathroom layout of the A320. Two tiny closet bathrooms in the back for all of coach and a much larger one much larger one first class (which is like 5 rows with a mesh curtain for separation). The coach bathrooms are so small a normal person can barely get in and turn around to close the door. I question whether a larger person would be able to actually use them. I also saw the flight attendant actively turn away coach passengers trying to use the first class bathroom when it was open (not standing in the aisle or anything annoying like that). That's ridiculous to have 2 tiny bathrooms for all of coach and also to make people walk all the way to the back of the plane when you are seated much closer to the first class bathroom."

Pros: "Outlets to charge your phone and watch movies."
Cons: "It wasnt specified which terminal to go to Aeromexico or delta. Going both ways. I had to pay a 40 dollar taxi to get me to the correct terminal .5 a mile away. And leaving in the early morning it was too dark and they convinced us it was unsafe and a 35 min walk. It’s def would be that long of a walk in Mexico since we had no idea where we were going."

Pros: "Not much to like."
Cons: "our connecting flight was delayed 12 hours. The person who checked us in for the flight to Idaho falls checked our baggage for our return flight home, which was an entire week later. So our baggage got sent back to our starting destination and not Idaho falls"

Pros: "The plane was less than half full so I got my own row and slept most of the flight. Chargers and tv screens for each seat"

Pros: "Being a tall guy, I appreciated the extra legroom in first class."
Cons: "The boarding in Burbank was chaotic and caused delays. Resulting in a longer delay to my final destination."

Cons: "Our flight was delayed two hours. We arrived safe but still, the delay creates such an impact on traveler’s plans. AA didn’t even offer bonus miles."

Cons: "The entertainment center at my seat was malfunctioning. Movies were starting passed the beginning and the system was crashing."

Pros: "crew and clean plane"
Cons: "food."

Cons: "Sat on the runway for over an hour. Lack of communication and lies.."

Pros: "Great crew, very efficient"

Cons: "Individual TVs, perhaps"

Pros: "Crew"
Cons: "Decaf tea"

Pros: "second flight was delayed about 30 minutes"

Pros: "Crew was great."
Cons: "Offer some type of meal for cross country domestic"

Cons: "Bring back the individual TV's"

Pros: "Crew was fantastic but seats lack padding which agrivated my tailbone."
Cons: "A second beverage service would have nice."

Pros: "The cabin crew"
Cons: "The gate agents were utterly rude and unprofessional. If you’re going to be so negative why work in customer service ?!?"

Cons: "Caterer was late causing plane to be 45 min late taking off. All so first class could eat while we're had pretzels"

Cons: "Flight delayed 1h30, no food or beverage served!"

Cons: "There was crowding at the gate.. the staff was rude, sitting on the tarmac over an hour the plane was stuffy and no beverages were offered, no one was knowledgeable regarding if connecting flights would be missed,"

Cons: "1 hour delay boarding then another hour waiting for a Pilot!?"

Pros: "On time"
Cons: "Boarding system, come located entertainment o/b, non existan food/snacks"

Cons: "There was no entertainment at all, and pretzels are gross"

Pros: "Plane is clean. Well kept"
Cons: "Wifi. It terrible"

Pros: "Timeliness and friendly staff. Arrived before scheduled time..."

Cons: "After getting us lined up for boarding we were told to wait due to maintenance."

Cons: "Boarding was haphazard"

Pros: "great food, friendly crew"
Cons: "no entertainment at every seat - was traveling with my little kids and this was the first time they could not play games or watch movies at the screen on the seat before them - there were couple screens for the whole plane but they showed La La Land two times and other shows my kids were not interested in; also, when we boarded, my kids were not assigned to sit right next to me (4 and 7 years old) so I had to ask 2 people to switch seats so that my kids could be next to me"

Pros: "Fast all to boarding and everything"
Cons: "No comment"

Cons: "The food choices were terrible"

Pros: "Arrived early in CUN!"
Cons: "Food selection"

Cons: "Getting canned and moved to a flight that is five hours later"

Pros: "quick flight"
Cons: "seats are very cramped"

Pros: "On time"
Cons: "Nisy airplane and hard seats."

Pros: "crew friendly"

Pros: "Easy to change the flight to another time of the day."
Cons: "Very good. Service. They try to bring customers ‘ convenience."

Pros: "Thankful for the pilot... He got us to Charlotte alive."
Cons: "Sitting on the plane for two hours prior to take off. Also, I'm not a fan of being bribed into credit cards, and the whole class system... Everyone is a human passenger"

Cons: "Very narrow seats"

Pros: "Nothing"
Cons: "Lost luggage for more than 18 hours. Poor costumer service by baggage assistance: Too many issues to even mention it. Arrived in Cancun w/o luggages and connection to Cuba with another airline and no luggages for 2 weeks."

Pros: "Food was better than expected."
Cons: "Flight was too warm."

Cons: "I didn't have enough time and had to rush to get to me connecting flight. It scared me that I might not make it to the terminal and gate in time. thanks!!"

Cons: "Airline valet checked luggage, deplaned us then had us wait as carry-on luggage was handed off one by one"

Pros: "Boarding was prompt, flight attendants polite and accommodating."
Cons: "If I am in business class and platinum status, why can't I use the lounge - which is only available to Platinum status going to LA or SF, Latin America but not to Cancun. American Airlines needs to change this policy."

Pros: "I booked a codeshare ticket through Alaska Airlines reward program. I was worried I'd be shafted when it came to seats. Not so. I had the row to myself on both flights and just 2 rows shy of first class! Very impressed."

Pros: "The crew and flight was great."

Pros: "Everyone was very helpful."

Pros: "convenience of Burbank airport"
Cons: "staff at check-in couldn't get my TSA pre-check printed on my ticket, got picked out to be patted down in regular line"

Cons: "I am million miler in Korean air. It's a seven star airlines"

Pros: "Del"
Cons: "Delayed an hour. Don't think I've had a single American flight on time. No food or movies on international flight. No blankets or pillows."

Pros: "Quickly boarding, crew was extremely polite"
Cons: "No kosher food on board"

Pros: "Top notch airline - staff is personable & comfortable seating"

Pros: "Crew great but entertainment needs an upgrade."

Cons: "No entertainment. There wasn't even a drop down screen for a movie."

Cons: "Still at the Dam airport,7hr wait is a pain in the back!!!!!!!"

Cons: "Not much leg room (and I’m only 5’8’’)."

Pros: "The flight was on time and arrived early with minimal difficulties"
Cons: "A crew member required several passengers including my girlfriend to check a bag that has routinely fit on all flights prior with even checking to see if it would actually fit at the gate"

Pros: "gate agent helped to get me on a flight at LAX just made it an extra 10 hours"
Cons: "not cancel my flight"

Pros: "No carry-on charge, free beverages, in flight entertainment, great movie selections"

Cons: "Limited entertainment, in main cabin food and bags cost extra even in international flights. United airlines is like flying budget airlines even when u pay for main cabin premium seats."

Pros: "Happy with everything!! Upgraded to business class-from boarding, breakfast, blanket and exiting the plane-all was well:)"

Cons: "Because we missed our connecting flight with United, we had to fly American from Dallas to Cancun."

Cons: "Would not give us hotel vouchet"

Cons: "Seats uncomfortable, crew rude to other passengers"

Pros: "Clean friendly, on time"
Cons: "None of the entertainment system or WiFi setups were working. Need more water and refreshments"

Cons: "We never made this flight. United texted us multiple new gates confusing us. We stood at customer service for almost 3 hours never able to talk to an agent. Had to go to a desk to figure it out. It was still messed up in Dallas. Two in my party almost didn't make it to Cancun this day."

Pros: "Nothing"
Cons: "The seats were super close , I felt like a sardine . My legs were cramped and it hurts so bad. The WiFi didn’t work as good as it was supposed to. They gave us a little bag of mixed snacks as if we were toddlers. $425 spent on a flight to be treated like that ? Never again"

Pros: "Got there safe"
Cons: "We stayed in the plane for a hour and a half beforehand take off. We couldn't even get some water to drink. For the love of God"

Pros: "I do like that you can charge your phone on the plane."
Cons: "I didn't realize with United economy tickets you have to check your carry on. That's why I love Southwest."

Pros: "I really can't complain about the flight. Great service and on time"
Cons: "The only unfortunate thing was there were no TVs which was a bummer"

Pros: "No delays. No problems"
Cons: "There should be more free food."

Cons: "Just wish a long flight provided some small amount of food and entertainment. Note, when boarding and the rear baggage racks are full, they should have those who haven't boarded wait outside while the people from the back come to the front with their luggage...or have those in the back wait to come to the front...it is too crowded and I got hurt."

Pros: "My phone worked well for the movie"
Cons: "My husbands phone did not work for the movies"

Pros: "Comfortable temperature. Smooth flight"

Pros: "Not much. We did arrive intact. Crew was pleasant"
Cons: "Heh, it's 2017 and the halcyon days of travel are long gone . . . unless you're willing to shell out money . . . and more money. . . and more money. Flying is a demeaning experience where the airlines nickel and dime you for everything. Seats in economy are miniscule, your neighbors are in your laps, the food is objectionable and costly, entertainment non-existent or costly. Customers are cash cows who can be sucked dry for every amenity."

Cons: "The Overnight flight I had was EXTREMELY uncomfortable. Too uncomfortable to even sleep at all. The seating is so tight, I could barely move my legs when the seat in front of me was reclined (and I am tiny!) I landed after my connecting flight was already boarded, causing an employee from the airline to announce my name over the intercom on the plane and tell the passengers to "clear a lane for me." I ran with my suitcase over my head, bumping into people and making it to my next gate...where I was told there was ABSOLUTELY NO ROOM for my carry on...which was also, very tiny. I specifically did not want to check my bag because I needed to immediately hop off the plane to make it to work on time. Another customer was VERY upset about having to check his bag and was pulled aside. I finally was told I needed to check my bag at the gate to get on. So i did. As I entered the plane, about half of it was COMPLETELY empty with PLENTY of room. I was floored. About 10 minutes later, the very angry man happily entered with his carry on and stored it easily in the overhead bin. My frustration was at a peak. But I said nothing. When I arrived to Newark, I rushed to baggage claim and guess what? After 30 minutes of waiting, my bag never showed up. I had to check in with information and finally found it. But this caused to me to be late for work. I have usually had a great experience with United. But this experience has changed my mind completely and am very upset."

Pros: "The best time to fly a particular airline is right after they've been in the news with bad publicity. Every single personnel was attentive and cordial."
Cons: "It was a smaller plane and very full. The seats are packed so tightly together, you dare not sneeze."

Pros: "Nothing"
Cons: "Everything"

Pros: "Everything was fine on the first leg."
Cons: "Delays, very long delays. Not a fault of anyone but United had delays."

Pros: "Very annoyed to pay for luggsge and that I keep the weight so strict if a bit over! Will not fly u again As it's not worth it - sorry - greed is rife!"

Cons: "HORRIBLE CUSTOMER SERVICE FROM UNITED AND THE THIRD PARTY CONSOLIDATOR. Awful. Awful. Awful."

Pros: "Flight was smooth and on board crew was nice and helpful. Flight attendant noticed I came on with a cane and offered to have a wheelchair ride available in the SF airport. Reminding me that it was a large airport. I declined, but she encouraged me to try it and I agreed. She was concerned and very helpful."
Cons: "The plane was a small plane and we had to disembark on the tarmac. There were two attendants with wheelchairs but they didn't have my name so I walked on. The flight attendant called to me and said to wait. One of the attendants came up with a wheelchair and said he would take me. Unfortunately, a steep ramp had to be used to get into the airport building. He asked another worker to help him and all the way up the ramp I had to listen to comments about "good thing they had eaten their Wheaties" and "they were getting a good workout." I know that I am not a small person, but these ongoing comments were rude and insulting. When we got into the gate the attendant told me that he didn't have my name on his list and had to call for permission to take me through the airport. I waited and he came back and said he couldn't take me, but if I could wait someone else could come for me. I had waited enough already and suffered their rude comments, so I said no thanks and walked slowly through the airport. This experience has left me with a bad feeling for the airline and its personnel. I believe their staff could use sensitivity training at the very least!"

Cons: "No notification that the flight was cancelled until I got to the airport. Not sure then why I share my phone number and email"

Pros: "The attendants were absolutely wonderful and made our flight tolerable. Thank you again to the crew for working so hard and making our flight so much easier."
Cons: "Lack of communication - after we had checked in at the airport (under 2 hours before our international flight time) we were notified that our flight was delayed by an hour and 45 minutes. After waiting about 4 hours everyone started lining up in their respective rows and that's when the terminal United employees decided to inform us all that all passengers need to get in line at the desk first in order to get their passports inspected and get an approval stamp before lining up. Could have easily been done in the hour and 45 minutes of delay time we had. It's now 11:30 am, 2 hours past the original flight time and 15 minutes past the original delayed time, and we were all still in our respective lines to board the plane. The delay was due to the catering cart that had not yet arrived. So we were all waiting for about 30 minutes in line just to board the plane. During this time United decided to promote their Entertainment onboard and alcohol available for purchase once we are airborn. Finally when we were on board and about to be airborn is when the first apology was heard from the crew. This could have been managed much more effectively and professionally."

Cons: "we had to pay to watch any channel."

Pros: "No hassles. perfect flight for a great vacation."

Pros: "Early arrival"
Cons: "No free snacks"

Pros: "The flight was late and I missed My connection flight because of it. Unbelievable and unreliable flight and a horrible start for a vacation. SO sorry I took United!!"

Pros: "I waited for 4 hours on the second left of my flight. That was unpleasant but I appreciate Kayak sending continuous updates"
Cons: "read above"

Cons: "Four hour equipment delay on departure One hour equipment delay in return I never want to fly connecting again but it was the only way to get from Newark to Burbank."

Cons: "Unfortunately I am writing this letter to express my concerns and frustrations toward your stewardess on flight 1050, they were aggressive and condescending. A customer ask if they were serving drinks the male stewardess waved his hand and seemed quite annoyed and stated " mam what do you want to drink". In addition he would walk down the aisle and give you three wafer cookies , I'm wondering why three???? That's because he wanted me to pass them down as if I was in an assembly line rather than handing each customer a cookie. He walked through the aisle with water and never asked if anyone if they would like water. It was almost like he was annoyed at everyone in sight . I have never experienced such behavior on flight. I flew Unites AIrlines plenty of times and NEVER experienced this. The other customers in my row expressed their frustration with the unkindness of treatment during the flight. I understand it's a very hectic weekend with the holiday but there was absolutely no reason to experience such behavior. My party will not be looking forward to using united again!"

Pros: "Delta airline"
Cons: "floght delay ; at least 3 times for me!"

Pros: "Getting to my destination"
Cons: "Almost 3 hours delay on the way there and the same on the way back. It's so unacceptable"

Pros: "The crew was wonderful. We accidentally left our Camera on the plane and didn't realize it until we got to our hotel. They had found it and returned it directly to our hotel. They saved our honeymoon."
Cons: "We had checked in early and selected seats together because this trip was our honeymoon. We or an alert saying our plane was changed as well as our seats and we were seated on OPPOSITE SIDES of the plane. We were then charged over $200 in order to sit next to each other. I even called United directly and they said there was nothing they could do. That's pretty inexcusable and ridiculous. If the customer service representatives are not Empowered enough to rectify such an egregious inconvenience, then why do they exist?"

Pros: "On time Skilled pilots Smooth landing Accommodating staff Pleasant"
Cons: "Turbulence"

Pros: "Majority of flight staff were rude and unhelpful. Gate changed 3 times, one gate being a literal half mile walk from the other. No in flight entertainment on board."
Cons: "Majority of flight staff were rude and unhelpful. Gate changed 3 times, one gate being a literal half mile walk from the other. No in flight entertainment on board. Have taken this route at least 6 other times with other airlines. Will never flight United again."

Cons: "There was no entertainment, no more food left when they got to my seat and the seats were really small"

Cons: "Overall becoming frustrated with paying airline inflated seat prices not reflecting current fuel prices, smaller space, fees for every little extra, no food even for international flight, not enough overhead storage even for one per seat, switching of payed for Isle seat to middle at last minute, not a clean flight_ trash in seat pocket when I boarded and overall feeling of just being a revenue stream and not a person."

Pros: "The interior of the plane was updated and modern."
Cons: "We had a 6+ hour flight and nothing worked. No tv, no wifi, and no service."

Pros: "I love how amazing the crew & especially the pilot handled An unexpected emergency stop during the take off. A+++ I felt comfortable and not stressed with what was being done to work things out. A huge thanks to them !!!!!"
Cons: "How shitty some of the passengers were to the crew and what was happening ."

Pros: "Everything was great"

Cons: "They over booked the flight. And it was jumping all the time. The worst flight ever!!"

Pros: "Clean, quiet, more leg room than American, comfortable cabin temperature. Great crew."
Cons: "No inflight entertainment, purchase-only snacks, no seat-back displays or USB ports (the aircraft did have a 110V power outlet between the seats for a charger). Expensive wifi available."

Pros: "The worst flight ever. Flight was cancelled, did not receive hotel accommodations, had to sleep in the airport. The crew was terrible. Boarding took a lot longer than normal. Should have chosen a different airline."

Pros: "Nothing"
Cons: "Very rude flight attendants and incompetent."

Read more about Alaska Airlines
COVID-19 information

Safety measures for airlines flying from Burbank to Cancun

Airlines flying from Burbank to Cancun have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Burbank to Cancun

Mandatory masks

Masks required on board, masks provided on flights from Burbank to Cancun

Social distancing seating

Middle seats unavailable to book on flights from Burbank to Cancun

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Burbank to Cancun

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