Daily cleaning, installation of cabin HEPA filters on flights from Burbank Bob Hope
|August||Best time to beat the crowds with an average 5% drop in price.|
|December||Most popular time to fly with an average 18% increase in price.|
Average price round-trip
|$267||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
American Airlines, JetBlue and Southwest have all waived their change and cancellation fees on flights from Burbank Bob Hope to Worldwide. Confirm policies on booking site.
Alaska Airlines and Delta do not allow booking a middle seat on flights from Burbank Bob Hope to Worldwide.
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Scores according to KAYAK customer reviews
Pros: "seat room"
Cons: "Like the welcoming smiling stewardess"
Cons: "The entertainment Wi-Fi didn’t work well"
Pros: "The seats were comfortable and the leg room for a 5 ft 10 inch man was fine in the main cabin. Pre ordered food and that was good."
Cons: "If people understood how to get off the plane"
Pros: "Great crew, smooth landing."
Cons: "The “Mediterranean tapas” meal is basically a tiny tiny school lunch, minus the comfort of PB&J. Want dried apricots? You get FOUR. All in all not too bad though. The entertainment/WiFi system is limiting- maybe REMIND us to bring headphones? And no WiFi unless you have T-Mobile? Tease."
Pros: "The seats were comfortable and we had plenty of leg room in economy."
Cons: "For a short flight it was all good!"
Pros: "there was nothing to like. A few hours before the early morning flight Alaska cancelled the flight and rebooked us fir a flight 12 hours later. Their phone is off during the night and we had to go to the airport in the middle of the night to get a flight that would get us to our cruise on time. A"
Cons: "use something other than Alaska and it will be better"
Pros: "My husband and I paid for WiFi and it never worked"
Cons: "No USB charger outlets in seats"
Pros: "Quick and simple flight. I appreciated the free beer to get me thru it"
Cons: "Super uncomfortable! Smallest prop plane ever. It rattled and bumped the whole way and seemed very old and busted. Not what I expect from Alaska"
Pros: "Flight was on time, plane was clean. Appreciated the care of the phone agent when we needed to make a change."
Cons: "Husbands upgraded seat 6C was terribly uncomfortable. My row and one other were completely skipped with food services I’m mean completely, no cracker no offer of food for purchase nothing. When I asked if there would be an opportunity to purchase food I was told that there would be three more carts....nope just nope. First time I ever have needed to purchase something to eat and it was complete unavailable. When the last cart came by I asked again and was treated rather bruskly of course I was just too “hangry” to care. First truly horrid trip I’ve ever experienced. This was not a full flight. Not sure what the heck was up but I’ve never been so glad to get off a flight."
Pros: "Very simple and easy trip. The flight attendants even found a postcard my friend had left at the gate earlier in the day and gave it to me on the flight."
Cons: "Airlines are so scared to fly in inclement weather. I knows it’s safer but if it’s raining and there’s no sign of lightning it’s probably safe to leave."
Pros: "I liked nothing"
Cons: "I didn’t like everything"
Pros: "Was one of the best flights I’ve had. Service was really good and enjoyed the complimentary cocktails"
Pros: "Love Alaska. Good service"
Cons: "full flight, and Portland packed with commuters as usual"
Pros: "Very efficient the entire way through. No hiccups, smooth sailing from Burbank to Portland."
Cons: "When I was assigned a seat, I had to find out myself. Wasn't informed. Requested for coffee on the flight and, although there was turbulence that got in the way, they never checked back with me if I wanted coffee. Small notes, but would have made the trip excellent."
Pros: "Friendly and helpful staff"
Pros: "My flight was at 6:45 and so the first domestic flight out was much more crowded than I thought. People were cutting claiming they’re late. No staff other than at the entry. Voices were raised as one man refused to let two others to just cut and walk right past him."
Pros: "No one sat in the middle seat! Smooth flight!"
Cons: "Waiting to board"
Pros: "Flight left on time and arrived early, the staff was warm and friendly, and it was an easy flight."
Pros: "Free stuff. Close to on time"
Cons: "We would have loved more of a meal during the flight."
Pros: "Friendly and helpful crew."
Cons: "Seats were a bit uncomfortable and was a bit cramped."
Pros: "The seats and stowage were expected in comparison to a 737-800. Boarding time was fairly quick and organized."
Cons: "Boarding announcement was localized using a small portable microphone/speaker combo. Not great if you were sitting in another gate where seating was available. Food was pay as you go. Soft drinks and water were free. No in flight entertainment in the seat. They use GoGo Flight and rent tablets for 10.00 USD. The videos would skip and you will miss key elements of a plot. I was underwhelmed by this airline and will likely not take them again for a 5.5 hour flight."
Pros: "The flight crew was very friendly."
Cons: "The plane was limited in space to move around. Overhead baggage compartment was broken. Should provide more movies to economy class! Vegan meal wasn't actually vegan (yogurt is not) and it was poor quality."
Pros: "The free wine! It was on time, employees at airport and on plane were very nice. Flight and seats comfy."
Cons: "Wish there were more direct flight to SF"
Pros: "Quick, easy, clean"
Pros: "The actual flight was fine. No issues to report."
Cons: "2 flights. 2 late take offs and lost luggage."
Cons: "Asked fort blanket. Told they were only available for First Class passengers"
Cons: "My flight back from Salt Lake City has a lot less friendly staff"
Pros: "Smooth flight lovely flight attendant"
Pros: "Found the crew to be friendly and relaxed. The plane was fairly new. Overall, it went fine as long as you understood it was going to be simple offerings."
Cons: "Apparent aggressiveness to get as many carry on bags paid for by the ground staff measuring with a measuring tape all bags. I've never seen anything like it. My bag was fine. Then, when they started to take fees you had to come back and pay. It wasn't done right then. The ground staff was minimally helpful. Flight amenities or not, pay for headset and having more than 2 TV shows and 2 movies cost you an up charge even on an overseas flight. One choice for dinner.- pasta so it was vegetarian. Breakfast was a sad roll, one small piece of cheese and ham, and fruit that was that questionable. Overnight flight, pillow no blanket in Economy. Seats hard and leg room was tight. Their Economy plus and business looked a much better way to go."
Pros: "I liked the cheese platter."
Cons: "Unable to connect to the internet. Flight was delayed. No legroom."
Cons: "The flight that I booked is from Omaha to Guangzhou, but you guys gave me the ticket shows that there has one stop by Canada, and I don't have the ETA so that the stuffs wouldn't let me get in the flight and I can't make my trip on time! I don't think that is my bad because as a customer YOU( this APP) should be able to let me know I need to get the ETA to support me stop by Canada before I book the ticket from YOU GUYS, and I don't know that, so that I can't get in the flight which is make me feels really tough! And I know that it is not just happen to me but also it happen to other people, there has some people has the same problem as I do, so I don't think you guys should do that! DO NOT sales us the ticket that can't let us get in the flight! As a public APP. You guys should make the notes when you sale the ticket, say" there has a one stop by Canada, IF U don't have ETA, pls don't book it!" Let the people know so that we won't get any trouble OK?!?!"
Pros: "Fast abs friendly, knowledgeable staff."
Pros: "Alecarte and free wine."
Pros: "Fast service, very professional and great customer service! Overall, a very pleasant flying experience."
Pros: "$25 meal voucher. Helpful staff who made sure everyone made connecting flights or were rerouted"
Cons: "Repeated delays. 5+hrs in airport."
Pros: "The flight arrived early. The crew are pleasant and helpful. I've always liked Alaska and their NW partners ... not at all like the experiences that have been in social media of late."
Cons: ""If you can't say anything nice, don't say anything at all." The airline would never be our destination, but Alaska is a very good way to get there."
Pros: "Wine flys free is amazing!!!"
Pros: "Alaska airlines was a super flight, great staff"
Cons: "Portland TSA...horribly rude. A major incident waiting to happen with that kind of aggressive behavior"
Pros: "The flight attendants were very helpful and the seats were moderately comfortable."
Pros: "On time, friendly staff, clean plane"
Cons: "Slow drink service"
Pros: "I was checking in in a fluster and trying to attach my bag tags. A agent came over and helped me (for some reason I had taken the entire sticky back off ha!) and then he took my bag for me right from the kiosk. I was super impressed"
Pros: "Everything was fine on this flight. I did not have any food or in flight entertainment so I did not rate those areas."
Cons: "Everything was great on this flight. However, on my way down to Burbank I had a 3 hour flight delay for a 50 minute flight from SaJose to Burbank. It nearly caused me to miss my shuttle from Burbank to Anaheim. Still not very happy about that."
Pros: "My flight attendants were sooooo friendly. Also really enjoy the complimentary glass of wine!"
Cons: "no music. no wi-fi. nothing to enhance the experience. check out jet blue."
Pros: "The in flight entertainment tablet I rented ($10) was really nice. It had some very new movies, fun games and more on it. Most of the flight crew was kind and polite, minus one woman who seemed to hate her job and the airline. I was pleased that the flight wasn't canceled as many others into PDX had been that day due to an ice storm. Felt safe even with turbulence and threat of a slippery landing."
Cons: "One crew member, an older woman, seemed really bitter. She openly expressed frustration with Alaska in front of passengers on multiple occasions and was very rude and brusque with us customers. She made me feel like a nuisance for even just being on the flight. Otherwise the seats were just so small and uncomfortable. It was a long flight to feel smushed and have a sore tailbone from the total lack of padding."
Pros: "We arrived half an hour early! Bags on time."
Pros: "Not much to like."
Cons: "our connecting flight was delayed 12 hours. The person who checked us in for the flight to Idaho falls checked our baggage for our return flight home, which was an entire week later. So our baggage got sent back to our starting destination and not Idaho falls"
Pros: "Service and staff."
Cons: "No entertainment system on a very new A320. Gate G14 and G15 in Minniapolis is always vey contested"
Cons: "Delta delayed our outbound flight causing us to miss our connection."
Pros: "On time. Good customer service. Easy route, no hassles."
Pros: "Media access was great, flight was on time and flight crew was pleasant and helpful!"
Cons: "Space between seats/rows was really tight and I'm short. Would imagine for someone taller it would be really uncomfortable."
Pros: "It was good"
Cons: "everything 1st of all i didnt like the fact that the stuff could act so unprofessional and very disrespectful and not knowing what type of info to give that made me lose my flight and at the end they all told me they couldnt help me to get my flight or anything not even try.."
Cons: "That I couldn't reschedule due to the hurricane. I got stuck in Texas because of the hurricane. They didn't want to reschedule the flight because Denver was not apart of the affected area."
Pros: "Delta is the best--I sat in a comfy seat (middle seat at that) and watched 3 movies during my flight. Couldn't be better!"
Cons: "Wifi didn't work (network wouldn't show up)."
Pros: "Food was best in a long time. Steak salad was excellent, as was the little chocolate mousse."
Cons: "Seats are hard. Sat in the exit row."
Pros: "Good Snacks, crew is friendly, toilet was clean and we arrived on time"
Pros: "Excellent service"
Pros: "Upgrade to first class"
Pros: "I had to take a United flight last week for a short flight and once again I was reminded why I ALWAYS fly Delta if at all possible. United crew hid in the galley the whole trip wit lititle to no interaction with passengers. My flight today on Delta was great; food really excellent (Chicken Tika) and the crew was great as usual. Delta remains the best."
Cons: "not enough leg room and space. The business class should be at the minimum for economy. My standard carry on luggage did not fit the over head compartment."
Pros: "The interior of this Boing 757-200 was New with a great entertainment system in the seat backs in economy, and the crew was free endlessly and attentive."
Cons: "The APU was inoperative, so the flight departure was delayed 40 minutes awaiting a ground start unit to get the engines going. It took,me some time to convince my fellow passengers that the loss of the APU was not a safety-of-flight issue. Also, a humongous passenger waddled down to our row and wedged herself into the window seat just before the doors closed. She immediately wanted to raise the seat divider, claiming that it was uncomfortable. The middle seat passenger insisted that she wanted to have it down, correctly pointing out that she had paid for a whole space. Despite the seat divider, the obese person's body oozed over and below into the middle seat during the flight, cramming the middle passenger. These folks Need to buy a second seat..."
Cons: "Announcements at the gate could be more clear."
Pros: "Clean aircraft, boarding area, and friendly flight crew."
Pros: "Never ever get economy fare! Getting a seat at he gate is a nightmare!"
Cons: "Seating assignment process. Length of time to talk to anyone at the gate. Pregnancy priority seating is impossible."
Cons: "We sat on-board the aircraft, at the gate, for almost 2 hours due to a weather delay. During this time, we were not offered refreshments, nor were we offered any type of "compensatory benefit" for our delay (e.g., free Wi-Fi, vouchers good toward a future flight (a $30 voucher per passenger would seem appropriate), additional SkyMiles (3000-5000 SkyMiles would seem appropriate), etc.)."
Cons: "Two overhead bins burst open during takeoff. it's pretty scared when luggage could potentially come flying at your face."
Pros: "Check in, gate, and plane staff all friendly and efficient. Plane clean and flight on time. Overhead space with full plane was no problem. Service inflight was quick and cheerful."
Cons: "Drop off in San Antonio always a mess. Traffic delays driving up to drop off. Security check 20 minute with no pre approval. Seats crowded. Snack choices predictable."
Pros: "The flight left on time and landed earlier than anticipated"
Cons: "The seats were narrow and very upright"
Pros: "Everything went very smoothly, I didn't eat anything but the snacks are fine. I don't think there is any "entertainment" unless you pay for it but that's okay."
Pros: "Staff as always was very attentive and courteous. The board process proceeded smoothly and we were able to depart a few minutes early."
Cons: "One attendant did display a slight level of un-professionalism after spilling a drink on my mom and not apologizing. I chalk it up to her embarrassment and she probably just forgot."
Pros: "Left on time and arrived 20 min early!! Free in-flight entertainment is a huge plus!"
Cons: "We were delayed one hour leaving Salt Lake due to mechanical failure. Otherwise, everything was great"
Cons: "Flight was delayed an hour"
Pros: "The Flight crew was great and the pilot got us there with the least amount of delay as possible. Thanks everyone!"
Pros: "Short eas6 trio"
Cons: "Lack if parking at airport"
Cons: "Super small plane"
Pros: "Kindness and politeness, on time lots of explaining"
Cons: "Beyond seat space all was perfect"
Cons: "Flight delays automatically book you to the next available flight after speaking with a representative stating that you would still like to stay on the same flight and receiving confirmation that will happened."
Pros: "Newer plane! Comfortable"
Cons: "Nothing just great"
Pros: "I had to hassle Delta going down because they did not precheck me. Blamed TSA. Called customer service when I checked in online and they got it done without a hassle."
Cons: "Economy seating is tight, uncomfortable, and my body was so cramped it was painful!"
Pros: "It was only 1.5 hr flight."
Cons: "Apparently Delta has decided even if you have a qualified KTN, they can arbitrary decide not to honor do you cannot precheck thru TSA. No way to input KTN at purchase on website and couldn't get it done at ticket counter. Thanks Delta"
Pros: "Good experience overall. Pleasant staff. Movie features were wonderful and helped pass the time."
Pros: "The crew was incredibly helpful assisting my last minute boarding needs. Staff was friendly and polite."
Pros: "The crew & my seat"
Cons: "The movie offerings & the snack offerings."
Pros: "Having status. Always on time. They run their schedules like European trains."
Pros: "Entertainment options"
Cons: "Delayed 3 hrs missed connecting flight waited 3 hrs for next one"
Pros: "We liked the personalized tv screens on the back of each chair that allowed us to watch free movies. The flight crew was very nice as well."
Cons: "We arrived at the gate early only to find out that they had changed our flight without telling us so we were almost an hour extra wait before leaving Vegas. Then that flight was delayed by about 30 minutes with no warning, just late!"
Pros: "Nonstop quick flight"
Cons: "Agents at the ticketing countet were the rudest i have ever encountered in my years of flying. Had a problem and when i asked for their assistance was given the Delta 800 number and told to call and they walked off. When i called it was a 2 hour wait for an agent. Thank goodness for their app as i was able to.change my flight with the My Delta app. Also they had overbooked the flight and rather than giving assurance to people just told us to wait and "line up orderly"."
Pros: "arrived early"
Pros: "Prompt boarding and good directions from the crew"
Cons: "AA cancelled the Dallas flight before this one so they could fill up our flight. This does not seem very considerate of our health during a Pandemic especially with their messaging about social distancing. They also did a very poor job of keeping people patient in the deplaning process. They should have better messaging and a very non threatening way of encouraging passengers to be patient and courteous. Maybe they good offer each passenger a choice some type of goodie like a mint or a chocolate that says "please enjoy this while you wait for others to exit the plane"."
Pros: "Great crew."
Cons: "I would like the formal return of beverages and snacks. I understand the lack thereof is due to the virus. I think the airlines are doing a good job of staying within safety recommendations."
Pros: "Everything is good"
Pros: "Great crew, very efficient"
Pros: "Crew members were all very pleasant and personable. A very special experience with the local ticket agent / boarding agent (double duty) in Guadalajara: Maria Hernandez (or perhaps Fernandez) who was pleasant, professional, helpful and even called us respectfully by name ("Mr. and Mrs. Petrusek") She is an outstanding representative of American Airlines! Gracias to her!!"
Cons: "Not a thing! We live in Mexico and we usually fly Volaris...I think AA just became our favorite airline!"
Pros: "Plenty of drink passes."
Cons: "The staff was rude. Over heard gossiping about other travelers. At end of flight overhead announcement that our section of airplane using wrong bathrooms. It was rudely stated. Should have directed this instruction earlier in the flight. Very rude"
Pros: "The crew was attentive and helpful."
Cons: "Our layover was originally supposed to be an hour and a half in Phoenix. As we were boarding the plane from Austin to Phoenix, we got a notification that our layover had been delayed an additional 5 hours due to construction at SFO. I’d have appreciated more of a heads up than as I’m boarding."
Pros: "I didn’t like anything at all"
Cons: "They have to add electronic devices or charge plug on it"
Pros: "Really disappointed as my bags was not check thru.It was rechecked at London and British airway charged me for my baggage. I want to make sure that my way back to Oslo London London San Diego has no charge . It is an international flight and I am allowed 23kg one checked bag ."
Pros: "Amazing Crew"
Pros: "great trip and crew"
Pros: "Would fly again- irritated at how does a flight manage to get overbooked"
Cons: "Flight was 3 seats overbooked, they had to wait until 3 people willingly took a later flight. Like a game of chicken between 100 people."
Pros: "Friendly staff and helpful"
Cons: "Did not fly out of Ontario, I was being led to fly out of LAX since there was a delay. Ended up flying out of John Wayne Airport."
Pros: "Fast all to boarding and everything"
Cons: "No comment"
Pros: "We missed out connecting flight. We landed at 730am our connecting flight was supposed to leave at 750 it actually left at 744am"
Cons: "Our connecting flight left early"
Cons: "I arrived at the airport and had already checked in and had m boarding passes. For some reason they could not find me when I went to check my bag. After 30 minutes they saw that my seat assignment had been changed and that is why my boarding passes that I had printed at home did not match what their computer showed. I booked this reservation in May and had a seat chosen fairly toward the front. I am 73 years old and the closer to the front I can be helps. When I finally got on the plane to my surprise my seat was the very last seat on the plane across from the restroom. People continued to leave the door open after using the restroom so had to get up and continue to close the door or look at the restroom the whole flight. There was never any explanation as to why they did this. As a result, being lst off the plane, I almost missed my connection as I had to go two terminals over for my connection. At my age I cannot run so I arrived as the last people were getting on the plane. I will never fly American Airlines again."
Cons: "Getting canned and moved to a flight that is five hours later"
Cons: "The information that was given was awful. Why would AA send a broken plane to ABW?"
Pros: "Nice people to fly with"
Cons: "Flight was overbooked"
Cons: "Airline valet checked luggage, deplaned us then had us wait as carry-on luggage was handed off one by one"
Cons: "Agent at gate said overhead compartments were all full and no more room for any bag. So I had to check in my carry on luggage . To my surprise, there had many open space when I walked in the plane. The worst thing was my brand new suitcase was torn. I told the luggage agent the incident and she said they had no liability what so ever."
Pros: "AA put us in a hotel and gave $12 (per person) food voucher for missed connection due to delay for maintenance."
Cons: "Our luggage was lost for 2.5 hrs in PHX airport, due to mix-up by service rep at customer service. AA attendant at gate at CLT was extremely rude and unprofessional when I accuse Left my boarding passes in seat pocket. Would not summon someone to retrieve it. Made me wait until entire plane was disembarked and cleaned, and made me wait some more after. She was super snarky, made rude comments, and almost made my family miss our connection to EWN. I will never, ever, fly AA again. Worst customer service and tons of issues with maintenance, luggage handling, and delays."
Pros: "loved having a movie to pass the time. Super friendly attendants."
Pros: "I booked a codeshare ticket through Alaska Airlines reward program. I was worried I'd be shafted when it came to seats. Not so. I had the row to myself on both flights and just 2 rows shy of first class! Very impressed."
Pros: "convenience of Burbank airport"
Cons: "staff at check-in couldn't get my TSA pre-check printed on my ticket, got picked out to be patted down in regular line"
Cons: "Ct for. R"
Pros: "Great crew!"
Pros: "The staff tried to help as much as possible."
Cons: "I called American Airlines as ssoon as I book my trip to set up and make sure my small dog could fly with me. They neglected to inform me their partner, jetstar, does not fly animals. My luggage did not arrive with me. Both of my suitcases were mangled and broken. Items in my suitcases were shattered and crushed even though they were well packed and protected. We got stuck on the terminal in MSP and missed our connecting flight. When we finally arrived the systems were down and could not get new flights or hotels. We were told we could not get hotels and had to argue for an hour. Even though it was a maintenance issue. I arrived a day late and had to take extra leave. The plane from LAX to Tokyo was horrific. I booked a window seat, was stuck in the very middle. There was no way to charge outlets devices. The screen did not work. And my new luggage was also damaged with even more items destroyed."
Cons: "all flights delayed"
Pros: "The flight attendants were curtious, educated, and attentive."
Cons: "Wish the flight would've been more comfortable but we were in a smaller aircraft so I understood. Also boarding was late due to no flight attendant working the stand in Burbank for standbys until takeoff. I think had the flight attendant done so 15-20 minutes before regular boarding time, it would've gone smoother"
Pros: "Crew was nice including those helping with boarding."
Cons: "Difficult to recline chair. Limited snack options. Landing was a bit rough."
Cons: "This flight was added as they cancelled my flight directly to London then they dropped this flight and had just Phoenix to Lindon! It took many calls, one with over an hour wait, where were told different stories and expectations. I did not receive an actual ticket until the very morning if this flight!! It was very stressful!"
Cons: "Nearly being bumped off the flight. A tight, uncomfortable seating space."
Pros: "On time departure from Burbank"
Cons: "online check-in was very deceiving leading to unnecessary charges for seat assignment"
Pros: "It wasn't as terrible as the 1st leg of the return flight"
Cons: "Bad enough the long part of my trip ove seas had no wifi but then the 4 hour domestic flight did not have it either. I had planned to put my flight time to good use and catch up on work so i did not go back to a mountain of work but that never happened. Also, I've never been to an airport where you exit the boarding doors in the terminal then head down stairs to the tarmac to board a bus that make a complete lap of the terminal going near every AA plane obviously trying to figure out which one they need to drop us off at. If can get this close to losing people I now understand how luggage gets lost so often."
Cons: "Ear headphone jack would not turn down, you could hear the show from three seats away and the flight attendant was rude when I asked her for some different headphone to see if it would help. She acted like I was stupid and said "well did you turn it down?" Of course I tried that. I was very taken back by how she acted."
Pros: "The FA was great, she was always checking on us and ensured we were taken care off."
Cons: "The seats were old and didn't recline. The food basket is a joke as it mainly has snacks for mid day or evening flights. Popcorn isn't a breakfast time snack."
Pros: "Quick service. Comfortable seats"
Pros: "The gate attendants were professional and the flight attendants were very good. The flight itself was fine."
Cons: "i had my boarding pass and chose my seat some time ago, in row 4. When I checked in, the AA representative switched my boarding card and I was told that my seat was no longer available. When I got to the gate, I spoke to the gate attendant. There were several people also speaking to them about their seats. I did not have a seat assigned to my boarding pass, so I stood until the entire plane boarded and the gate attendants could sort things out. In the end, I was given a seat at the back of the plane, even though booked my seat some time ago and am a Sapphire member. When I boarded, there was no room for my carry-on luggage. The flight attendant already understood what happened. She immediately took my bag, and found a space at the front of the airplane. This is the second disappointing flight in a row in 2 weeks I have had with AA. I'm not sure if it's just bad luck, or has something to do with the company. I had flown with U.S. Airways for years and never experienced any major issues."
Pros: "Mechanically safe Entertainment monitor and USB charging"
Cons: "Loading up a plane to sit in for >1.5 hrs waiting for a pilot and de-icing rushed service"
Pros: "Nothing. THis airline is the pits. Stay far far away."
Cons: "Everything. Desk agents are rude and unhelpful, airlines break regularly, flights always delayed, baggage always lost, awful."
Pros: "The staff was very helpful and the in-flight movie was great!"
Cons: "A teenager sitting behind me kept putting her feet and knees at the back of my chair making it very uncomfortable for me the entire flight."
Pros: "On time and no issues"
Cons: "Seat comfort"
Pros: "Nice crew, plane was decent"
Cons: "Delayed waiting on a crew person to get to the airport to fly to Dallas. We had to wait an hour at the gate. They didn't tell us what the delay was for until we had been waiting 30m."
Cons: "There was a snow delay in Chicago, but nobody offered assistance when we were on the ground. We felt abandoned by American Airlines because we asked three different people for assistance and they didn't seem to want to take on the problem. They were like Pontius Pilate, and "washed their hands" of us!!!"
Pros: "Good experience."
Pros: "On the way there, it was a newer plane in nicecondition, comfortable, entertainment was ok."
Cons: "AA IOS app - always problems getting the mobile boarding passes. This time is just like every other. Never a problem before with US Air or Southwest Food - There and back, sandwiches and non-snack items were sold out by the time crew could get to the rows in the back Plane on the way back was a certified POS. Seats were ancient and broken, Engine couldn't start - twice, and no entertainment"
Cons: "The scheduled departure time was moved forward, thus creating confusion and inconvenience."
Cons: "Rescheduled 1 and a half hours later without telling us. Tough to do when you have already been traveling for 14 hours."
Pros: "Service was outstanding"
Cons: "no food, no entertainment, tiny squished seats"
Pros: "I arrived safely at my destination."
Cons: "We were delayed leaving IAD. We sat on the tarmac for 20 - 25 minutes waiting for a gate at SLC. The flight attendant neglected to look my way when picking up discarded trash, (I raised it up when she passed me - she was looking the other way and raced up the aisle), so I sat with my trash during the final 30 minutes of flight (and additional 20-25 minutes waiting for gate)"
Cons: "Delays. Miscommunication."
Cons: "I never made it to Newark"
Pros: "Pretty good crew but much less communication regarding flight and connection times."
Cons: "I wish the pilot would have told us what we were flying over!"
Pros: "I really can't complain about the flight. Great service and on time"
Cons: "The only unfortunate thing was there were no TVs which was a bummer"
Pros: "Caught all my flights on time everything went smooth."
Cons: "All good things"
Cons: "Cant take carry on AND personal bag if im not premium member."
Pros: "Instead of just giving a cup of the beverage of choice, they gave us the whole can. I liked the snack they handed out much better than the pretzels on the trip out. The wheelchair assistance was wonderful."
Cons: "You ask us to rate the entertainment, but there isn't a n/a box and there really isn't any unless you use an electronic device."
Cons: "The Overnight flight I had was EXTREMELY uncomfortable. Too uncomfortable to even sleep at all. The seating is so tight, I could barely move my legs when the seat in front of me was reclined (and I am tiny!) I landed after my connecting flight was already boarded, causing an employee from the airline to announce my name over the intercom on the plane and tell the passengers to "clear a lane for me." I ran with my suitcase over my head, bumping into people and making it to my next gate...where I was told there was ABSOLUTELY NO ROOM for my carry on...which was also, very tiny. I specifically did not want to check my bag because I needed to immediately hop off the plane to make it to work on time. Another customer was VERY upset about having to check his bag and was pulled aside. I finally was told I needed to check my bag at the gate to get on. So i did. As I entered the plane, about half of it was COMPLETELY empty with PLENTY of room. I was floored. About 10 minutes later, the very angry man happily entered with his carry on and stored it easily in the overhead bin. My frustration was at a peak. But I said nothing. When I arrived to Newark, I rushed to baggage claim and guess what? After 30 minutes of waiting, my bag never showed up. I had to check in with information and finally found it. But this caused to me to be late for work. I have usually had a great experience with United. But this experience has changed my mind completely and am very upset."
Cons: "Flight cancelled and no alternative to deal with cancelled flight"
Pros: "The best time to fly a particular airline is right after they've been in the news with bad publicity. Every single personnel was attentive and cordial."
Cons: "It was a smaller plane and very full. The seats are packed so tightly together, you dare not sneeze."
Pros: "Cute nice attendant."
Cons: "Pretty sad their old planes are way more comfortable than their new ones. Overall flights to get home were much better than flights out of town. Overall though, hoping to never fly United again."
Cons: "No entertainment and no where to plug in my phone."
Pros: "Everything was fine on the first leg."
Cons: "Delays, very long delays. Not a fault of anyone but United had delays."
Cons: "The whole trip was a nightmare and to top it all off, THEY LOST MY LUGGAGE!!!"
Cons: "Seat room was terrible, ridiculous."
Pros: "fast smooth safe trip"
Cons: "They ran out of food, didn't get any snacks, which were pretzels, I would prefer peanuts like in the old days."
Cons: "Had to wait at gate for a while before disembarking."
Cons: "My seat doesn't recline, on top of being as comfortable as a rock. Passenger in front of my threw their garbage everywhere"
Pros: "I liked the mobile app and everyone was friendly. I ended up being frisked by tsa, but they were just doing their job so whatever."
Pros: "punctuality, crew"
Cons: "seats on EMB175 are just not meant for flights longer than an hour. Absolutely no low back support on a firm seat flat as a 2x4 makes for a miserable experience, particularly after a previous intercontinental flight."
Pros: "Got ya there safely crew was kind and professional gave a beverage and snack with the flight even though it was short flight it's a nice distraction."
Cons: "Flights just aren't too comfortable when your crammed in there a bit. It's nice to save time but yeah I do want to avoid flying whenever possible I've decided by many experiences through out years but yeah there was nothing really negative about this flight in comparison to others I just think flying in general had gotten too uncomfortable and unpleasant."
Pros: "They were always very attentive to let you know about gate changes or seat changes. Which to me personally is very important. I have had very bad experiences with other airlines in the past because they did not communicate properly their gate change and I missed my flight and missed events I was flying for. Excellent job to United for communicating gate changes very well! They did not break any of my luggage and the seats were fairly comfortable. The employees were also very attentive and willing to answer any questions."
Cons: "It was a bit confusing gate wise. I did have to ask an employee what was going on but they cleared up the confusion pretty quick. I flew on a jet verses a regular plane, and it was very loud. I had my movie turned up all the way with headphones and I still could barely hear it. It wasn't the fact that I couldn't hear my movie but in general it just hurt my ears. I was sitting towards the back of the jet though so I'm assuming if I was closer to the front it wouldn't have been as bad? Overall it was still a great experience"
Pros: "Very good"
Cons: "Tiny seat"
Pros: "Getting to my destination"
Cons: "Almost 3 hours delay on the way there and the same on the way back. It's so unacceptable"
Pros: "I liked how the flight attendants treat people in this flight. Thank you all."
Pros: "Other than all my flights were delayed"
Cons: "Flights delayed"
Pros: "This plane had nice seats with comfortable room!"
Cons: "We paid for first class seats from Houston to Salt Lake City, thinking it would be provide us more than a regular seat. It did not. We received one drink and were allowed to pick from a basket of snacks (packaged pretzels and cookies), but that was it. No additional food, no entertainment options on our plane, no blanket, no pillows, no hot towels. We basically paid all that extra money for a little bigger seat. It was not worth it. This was our first time flying with United in a while and it will definitely be our last."
Pros: "Everything. Great easy flight"
Cons: "Wish the problem with plane could have been detected before we were on the plane."
Pros: "So please tell me how it is you publish on your reader board need to park time and then you leave before that without indicating it to anyone"
Pros: "Although the flight was delayed and the passengers were not happy, the crew were patient and helpful during boarding and flight."
Cons: "The constant delays, gate changes and late departure of the flight."
Cons: "Flight was originally cancelled then it got delayed an hour the next day because of a catering truck not being there on time.. Freaking joke"
Cons: "The plane was an hour late! I was sitting with twins ten months old who screamed the entire trip!!! Having children I totally understand but the flight attendants acted like it made them angry instead of helping!!! I have flown United several times this year and there were problems on every flight! Lots of complaints!"
Pros: "This return trip had acceptable room in Coach. All on time, etc., and personable crew. The prior Arrival United plane room is unacceptable. I am a small person too!"
Pros: "What to expect from a short flight. Plain and simple no frills and shitty drinks. It was only 1.5 hours."
Cons: "The seats are too cramped."
Pros: "The worst flight ever. Flight was cancelled, did not receive hotel accommodations, had to sleep in the airport. The crew was terrible. Boarding took a lot longer than normal. Should have chosen a different airline."
Cons: "My flight was cancelled with no free hotel room for the night and my bags got lost until the day after I landed"
Pros: "Paging our names for final boarding Friendly staff Offered my wheelchair since I was using crutches"
Pros: "Very nice crew"
Cons: "This flight was cancelled and I was given no notification. I was only told once I got to the airport. Luckily the staff member I spoke with at checkin was helpful and put me on another airline, but only after she tried to tell me they'd sent an email and said there were no flights til the following day. I had to explain that I hadnt been notified, had taken off work, had just taken a cab there, was 2 hrs early, and due to the nature of my trip not able to leave the following day. Though she was very helpful I feel it was luck and the nature of using a small airport, not something I can expect. Either way I shouldn't have to explain and insist when it was clearly the airline's mistake. When I later checked my email I actually had never recieved a cancellation email, just an email saying cancellation was possible. Overall another bad experience with United. Flew American Airlines and was happy with the flight."
Cons: "I was in the very last row of seats toward the tail of the plane. It was also the aisle seat. It is in part of the isle and does not recline at all. It was uncomfortable."
Cons: "The layover wasn't enough time, especially since the weather was bad. The plane from Wichita to Denver came in late which made us late. Didn't appreciate sprinting with my luggage through the Denver airport"
Cons: "Didn't get to board this flight. Sat 14 hours with no compensation for my time. Laying on a cement floor! The people at the counter in Chicago were rude and not helpful"
Cons: "The flight was maybe a third full. I got a window seat The middle seat and isle seat next to me became occupied by 2 extremely obese passengers. We are in a pandemic! The person next to me was partially in my seat. So much for following the COVID 19 guidelines"
Cons: "Be on time"
Pros: "crew was very pleasant"
Cons: "seating pricing"
Cons: "Costumer service, they didn’t give me boarding pass because 10 dollars wasn’t charged for the boarding pass where I have money in my account and you guys charged me full 109$ and they won’t refund or cancel, iam very disappointed and will not use you guys and think it’s scam"
Cons: "LONG delays!"
Pros: "Decent price and non-stop flight."
Cons: "Taxi Cabs are a thing of the past... I recommend you get rid of the cheesy colors and get rid of the many "Junk Fees" you have."
Pros: "Seats. Cheap."
Cons: "Outrageous fees if carry-on too big."
Pros: "Exactly what you should expect from a bare bones airline fare. Flgihts were all on time and ran smooth."
Cons: "Charging for the carry on luggage Rude service at the counter Even they messed up with boarding pass (both boarding pass on same name) and after that they showed the attitude instead of fixing their mistake !"
Pros: "You sit on a metal bar with a plastic concaving back. And there is some thin semi-cushion appearing fabric over it. I would have been more comfortable riding a sybian."
Cons: "The seats suck, the price isn't worth the back pain."
Cons: "Wouldnt let me board, even though i was 39 minutes before my flight time. And $40 bag fee for CARRY-ON?!?! Will never ever fly Spirit again."
Pros: "Worst experience ever"
Cons: "They over booked and didn't have room for me on flight and then wouldn't refund or do credit money hungry"
Pros: "Liquor, cat boarding on plane."
Cons: "Someone threw up. Had to switch flights"
Pros: "We didn't crash"
Cons: "My neck hurts"
Cons: "Seats do not recline and no wifi!! Additionally you pay for everything from carry on and water!! Will never fly Spirit again."
Cons: "My luggage was damaged"
Pros: "The flight was on time or early."
Cons: "No services, pay for carry on bags, no leg room, no seat recline."
Pros: "There's a baggage fee that should've been mentioned by KAYAK!! When I first check online it was $25 then I check again it was $40 then when I tried to pay it in person it became $50. The agent that help people at the counter was very rude, they don't have no people skill whatsoever. They moved the gate which is fine..... But the previous flight just got off and they don't even bother to clean the plane because they were running late. Granted the stewardesses are polite and the pilot is really good..... It was a smooth ride and landing...... But it was supposed to be a 5 hour flight...... I was supposed to be in Vegas by 9:45pm..... But now is 1:45am and I'm still in the plane waiting for the gate to be open...... 4 hours delay........ !!! It just turn to be a 9 hours flight!! Almost double the time!!! Ridiculous!!!!"
Cons: "Hidden fees!! Poor customer service!!! Bad experience!!!"
Cons: "I did not like the extra fees for seat selection, baggage - even for carry-on which by the way was more expensive than check-in luggage. And no complimentary drinks! What I thought at first was a reasonably priced flight of $78 from LAX to Vegas turned out to be $118 after one check-in luggage with no seat choice and no drinks. I could have flown on another airline for the same cost with better service."
Pros: "Times that worked for me."
Cons: "My baggage fees were as much as my flight. how can they expect people to travel without baggage. They say you can have a personal item that fits under the seat in front of you, but in the new plain most things didn't fit because the seats are even smaller. the flight was fairly turbulent without any announcement from the pilot. it was the most turbulence I have ever had."
Pros: "The price and the crew"
Cons: "Seats are extra small for width and leg room. Tray table measures only 10 inches by 5 inches...if that. I was freezing the whole time with hands on and vents closed. It might of been cheaper to check my bag then have it as a carry on."
Cons: "Maybe I was sleeping. I didn't get any snacks, and no other people was having snacks also. So I guess, no snacks and drinks. On my seat, I didn't even find a magazine. It was hard just sitting there and doing nothing. Moreover, I had a flight with United Airline (or American Airline maybe), they only charge 35USD for each bag delivery. But Spirit charged me for 50USD."
Pros: "Spirit is affordable and economical. You certainly get what you pay for. If you want just a seat one a plane to your destination, your ticket bought that. Oh, you want a bag or two? Pay for those too. I don't even mind that. It provides incentive to pack less, have less, and overall be more efficient."
Cons: "Both flights boarded at least 20 minutes late. However, considering how many people live their lives from one late arrival to another, it makes sense to board late. Both flights arrived on time though, and that's what is important."
Cons: "I fly frequently because my boyfriend lives out of state. I took over 50 flights last year, and I would have to say that this was the worst experience I have ever had while flying. I will never book with spirit ever again. I'd rather take the time and waste the miles driving. Employees were rude, service was horrible, seats were uncomfortable, and I paid more for this flight than any other flight I have ever taken from Las Vegas to Los Angeles."
Cons: "It was not clear to me that a carry on would have additional costs. I would not have selected this flight had it been clear. The difference in aditional costs between airlines makes a tool like kayak somewhat misleading"
Pros: "The crew was friendly."
Cons: "Trying to book some luggage online failed due to the website.,Then called the customer service center and ended up paying 207$ for the flight (2 people) but 340$ for two checked items and two carry on items. Even after explaining I had the 'Uh Oh' mail showing the Spirit website failed... Flight left late, plane was very dirty (disgusting stains everywhere). Not flying Spirit again."
Pros: "Cleanliness and professionalism of inflight crew"
Cons: "seats that don't recline and have limited legroom"
Pros: "I get that is is a "no frills" airline but we were given the choice of being stranded in New Orleans or Las Vegas. No hotel or food vouchers because they had no pilots available."
Cons: "Everything on the ground."
Pros: "It was easy to board"
Cons: "Not even offered water. Both departing and arriving flights were late by over an hour the departing flight was late by two hours. Unless there is no other choice I will never fly on Spirit again. I am a retired high school teacher and you guys get an F. It is the worst experience I ever have had on an Air Line In my life time I have traveled over a million miles"
Pros: "Bag check, and seating. Lots of space for carry ons"
Cons: "Flight Attendants seemed to be very unhappy"
Pros: "I'm a pretty big man n they help get a seat to my comfort"
Cons: "Canceled flight for no reason. Only was notified on my way to the airport. Got stranded and very inconvenienced. Worst airline ever and I will never use Spirit Airlines again."
Cons: "Charging for standard carry ons Charging to choose seats-because????? The "cozy feel" of smaller seats How dirty the plane was overrall-didn't look like it was cleaned since last flight or two"
Cons: "The accents do not recline."
Cons: "When I checked my bag, the baggage representative assured me that even though I checked my baggage late, she assured me that my baggage would get to Oakland that day. Then on the flight, a flight attendant told me my suitcase might not make it to Oakland unless I got off the plane and got onto a flight that arrived in Oakland at 11. I had an interview in Ukiah the next morning at 9:00, so I explained to the flight attendants and baggage representatives that I would be screwed if my luggage did not arrive in Oakland. My bag did make it but it was a constant struggle to get honest information, let alone any information out of Spirit staff, who gave me a heart attack for no reason."
Pros: "Literally nothing was pleasant about Spirit airlines"
Cons: "The fact the plane took off without half its passengers, we all had to sleep on the floor at the airport."
Pros: "Price of flight was 40 follars"
Cons: "It cost 110 dollars to check my two bags. I thought I had got a great d salmon a flight but if I would have flown a different airline I would have only lid about 90 for the flight and been able to check my bags for free. Will not be flying spirit again until their checked bag prices change."
Cons: "Services and staff are HORRIBLE."
Cons: "Flight was cancelled by Spirit. Found overall process of them assisting in finding other flights to be very difficult and confusing."
Cons: "seats uncomfortable"
Cons: "I'm baffled that it's $55 to check a bag. Or $25 to move 2 rows up to a seat the same size. Or how ever much to get water on the plane. Poor business model. I was flying home last minute for a funeral but I highly doubt I would use Spirit again."
Cons: "The seats were horrible on this plane. And the 24 hour check in only saved 10.00 on my bag and we had alot of problems just getting on the website. You tell us to do it online but never mentioned to do it before the 24 hour window because the luggage prices go up in that 24 hour or window. Our luggage was never on our plane and we were not told this at check in.,so when we got to our final destination in Vegas our luggage came an hour later! Luckily there was some one from spirit at the bag claim we asked and she was able to track it down for the 5 of us who had no clue what was going on! Needless to say by the time all your fees were paid for we could of flown a better more comfortable airline for the same price!"
Pros: "This is the second time in a week that they cancelled the flight and after making us wait for 4 hrs in the airport and don't even compensate"
Cons: "Once we boarded the plane in Detroit, the pilot announced that he got on the wrong track so we had to wait 30 min. Then he said that we have to wait for 15 more minutes. We ended up leaving with a 2 hour delay! The problems didn't stop here tho. Once we landed in Las Vegas the pilot said the passengers can't leave the plane for 30 more minutes because the crue hasn't set up the device to properly get off the plane. The 30 minutes turned into 45..... Yes, you guessed it, we stayed in the plane even longer than that. After 1 hour We were finally able to leave the plane. So basically what initially was supposed to be a 4 hour flight, Detroit-Las Vegas, turned out to be 7:30 long hours. It safe to say that this is not a way the passengers should be treated by Spirit airlines and if they continue to do so I don't see bright future for this company. People have many other options to use different airline companies!!"
Cons: "If I could put 0 stars I would. They're theives."
Cons: "First and last time that I'll be flying Spirit"
Pros: "Crew was nice only positive experience."
Cons: "No entertainment so not sure why this is a question..."
Cons: "Cancel the flight .They didn't explain anything what happen. I was air port 13 hours.it sucks"
Cons: "Flight back was cancelled and had to buy a flight with another airline to get home. I will not use kayak.com again"
Pros: "Nothing at all"
Cons: "Every aspect, with the exception of how the employees agreed with all my grievances profusely, and even said they regularly got similar complaints."
Airlines flying from Burbank Bob Hope have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Burbank Bob Hope
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Social distancing seating
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Testing for antibodies, testing for symptoms for flights from Burbank Bob Hope
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