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Easy checki in and boarding. VERY clean seats and excellent service.

Took off and landed at the correct airports so they did pretty good.

The crew was wonderful! They were friendly and funny. The plane was clean.

Flight attendant in front portion of flight was surly. Aisle way too narrow, seats a bit narrow as well. If a large person had been seated next to me they would have been touching me and that’s not acceptable.

If you paid through Kayak, you will end up in the middle seat with no option to switch to a window or isle seat for less than $125 more each way. You will also have to pay a lot of money for your luggage.

I don't understand why passengers are frequently told that they must check their carry-on luggage due to the full flight and we board and find there are multiple empty overhead cabins with space for our carry-on. Crew should be more accurate in their assessment of the space (they have radios and I assumed they were in communication with a crew member on the plan who could tell them that the spaces were full or that there were remaining spaces). We were told in no uncertain terms that any remaining passengers yet to board had to check their carry on because no space remained on the plane, but there were multiple spaces available (including some that were completely empty) when we boarded. As someone who travels with things I must have with me, I do not appreciate this misinformation which causes me delay because I have to wait at baggage claim to get my small carry-on.

The seats were comfortable, the overhead bins were ample, the staff was helpful, attentive, and friendly. I enjoyed free texting. However, I much prefer Southwest no reserved seats (take any unoccupied seat) and their policy of two checked bags free, and ability to freely change flights. The Alaska airplane was nicer and newer than the Southwest one. Overall, my Alaska Airlines flying experience was a very positive one.

I am extremely dissapointed with Alaska Airlines. I had two minors traveling along, I used the unaccompanied minor program to escort my kids and bring them to mom on the other side of the flight. Unfortunately they just left them at the gate on the other side and did not bring them to mom. The person working for the airline flat out just told the kids they were not going to bring them to mom and just left them sitting there at the gate!!! These are two kids traveling alone. This is horrible and security should have been called

Flight was excellent , crew were very helpful and kind. No entertainment was needed as it was an overnight flight. Keep up the great work. Thank you 😊

For a red-eye flight, it was overall okay. My biggest complaint is that my seat recline was broken and I paid more for a premium seat. That was disappointing.

Terrible landing. Uncomfortable seats. Great cabin crew-helpful and pleasant!

Tight fit in middle seat but OK for short flight. Crew was more interested in talking to each other than helping passengers - strickingly dissappointing. DAB is a great airport. New Haven sucks! Excellent value for the .

Avelo is definitely a budget airline and you get what you pay for. The plane was packed and the seats were not particularly comfortable. Staff was very nice and both of our flights were on time. The one thing I wish I had known was that the staff does not show up at the airport desk to check your bags until two hours before the flight. We had a 4:30 flight and had to check out of our hotel at noon. Since we have lounge passes we planned to check our bag, go through security and hang out at the lounge until we had to board. But because we could not check our bag until 2:30, when the staff showed up, we could not go through security and access the lounge. Passengers with boarding passes and carry on luggage would not have this issue. I might fly Avelo again but would only do carry on or plan to get to the airport no sooner than two hours before check in. And I would not recommend a long flight on Avelo since there is no food or entertainment and the seats are not comfortable.

No food or entertainment, but flight very comfortable and on time.

Baggage claim was barbaric at Wilmington. I realize that this is a startup airline but if they hope to grow or even survive they need to upgrade this airport. There is no automated luggage carousel and at times you are not only fighting your fellow passengers to get to your bags but also passengers coming in from other flights who cross right in front of you

No frills, i.e., no drinks or snacks. One is charged for everything. The cost really adds up. The crew and flight attendants were excellent and very pleasant.

I always walk by a pallet of Avelo branded mini bottles of water on the tarmac, but I’ve never seen them in flight. Yup, not even water offered on a 3 hour flight. No wi-fi onboard. We just watch the flight crew on their phone for 3 hours every flight. At least a mid-flight trash pickup would be great. Better than my last flight, but they only could have gone up from there. Don’t use for business or ticketed vacation like Disney… too unreliable.

You get what you pay for. The plane was dirty and the seats were awful.

Nightmare airline. Avoid Avelo. Understaffed at check-in with long, slow lines. Inexplicably had two flights and only one plane. Not weather or maintenance related apparently. One was supposed to go to Myrtle Beach and one to Orlando. I imagine someone thought it would be better to fly the available plane to Myrtle Beach and back and then go to Orlando since that round-trip was shorter. This didn’t account for the human factor of an end-of-week Orlando flight being 85% Disney passengers and putting the flight on a six-hour delay in New Haven airport… which, if you’ve been there, is tiny and has nothing to do for 50 kids excited to get to Disney. This delay was announced at the time of departure. No one realized before the time of departure there was no plane on the ground? And no one thought… hey I think the Myrtle Beach crowd might be a better one to have wait if we’re going to make a choice here (mind you the initial inbound plane was coming from Orlando and supposed to be out aircraft… they literally said let just grab this plane because it’s here to get this other group out at the last second). There is/was zero customer service desk for Avelo in HVN and there were no updates/announcements throughout the day. Plane still gets back late and we finally leave. No wi-fi on these planes, no snack or even water. I know this is budget airline, but expected at least a water after 8 hours of travel day. This should have been offered in terminal too. We land… hooray. Would you believe there is no ground crew to get the plane in to the gate… for 27 minutes. 27 minutes!!! At this point the rental car center is closing in 10 minutes, kids on the plane are crying again, and everyone is talking about how they’re never flying Avelo again. Finally get off. Bags are out at baggage claim right away (finally something right?), but they’ve stopped the carousel immediately and there is no baggage service rep. People are climbing over the carousel to get to the far side (if you’ve ever been to MCO you’ve seen it) because obviously they just stopped it immediately once all the bags were out. This airline is a dumpster fire. Icing on the cake was that while everyone was stuck in HVN, they were setting up for a celebration of their millionth passenger tomorrow. I bet 995,000 of those will never fly the airline again. Don’t fly Avelo. You’ve been warned.

Airline was the only available airline during the Southwest cancellation. It was easy to book. Lowest available fair. Convenient airports. Everything was great. Problem was, they didn’t release what gate flight was departing. The woman at the ticket booth didn’t know which terminal they were boarding and wanted me to wait in 30+ minute line versus telling me to look for flight kiosk. Burbank gate was packed. Otherwise the flight was perfect!!

This flight was 2.5 hours delayed due to crew issues. This meant that we arrived after 2 AM. Very very inconvenient and we were not really kept well informed.

My flight was delayed for a whole day, so I lost a day of my vacation.

Staff did not care, and very clearly did not want to be serving passengers. Requests were ignored repeatedly. Toilets filthy. Bins were just trash bags hung around the place that were never emptied. It was a challenge to even get a glass of water on a 14 hour flight.

Flight was delayed by an hour and We had to rush and run so we will make it to our connecting flight! And then when we reached Naples, Italy , our luggages were all DELAYED!!! It was a real inconvenience to us!!

Everyone on board was great. It was just super late and we missed our connection in Frankfurt, and had to power through jet lag while we waited 4 hours in the terminal. My family missed a big welcome dinner in Berlin.

United is today and old, the planes, the staff, the business processes. Yet they expect premium prices for a less than average flight experience. I should have remembered to stay away from them and will remember to stay away from them in the future since I'm traveling a lot again. In a nutshell, they suck eggs.

Two staff were rude, loud and burnt out I think. Two were friendly kind and helpful.

Frankfurt airport is the worst. Passengers are forced to use stairs to get to the terminal or catch a shuttle. Very inconvenient for passengers who are ambulatory challenged or have physical handicaps.

The entertainment wasn’t playing in the app or online.

Why does it have to be painful to fly long distances?

I did not enjoy continuously being lied to about the amount of time we would circle Chicago before deciding to redirect to Milwaukee. Then the amount of time we would sit on the ground in Milwaukee waiting for gas, or to take off again. Or the amount of time it would then take to get to Chicago again, or sit on the runway waiting for a gate. The whole time continuously hopefully we would make our connecting flight that kept getting delayed as well. Only to scramble and miss it. Enough with the BS. Tell me the truth. "Sorry, things are backed up and your probably not going to make your flight. You should rebook on the next flight now rather than wait." You'll never hear those words from an airline. Speaking of which. If the flight has been redirected and/or is seriously delayed, how about making the WiFi free for everyone so they get to rebooking and reserving hotel rooms while still in the air. You've inconvenienced me already and now you want me to pay $20 for Internet so I can try to make other plans. Absolutely disgusting!

Excellent. Attendants served preflight drinks and were courteous and nice.

It was great! It’s been awhile since I’ve flown American but this most recent experience reminded me how much I enjoy flying American. Organized. Informative. Efficient. Friendly. Can’t ask for much more, except my luggage got dinged up a bit. But that could have been the airport.

It was the worst experience ever. Cabin temperature cold, for which they did not have any blankets upon my asking. We paid $125 extra for each passenger to get extra space sits; the sits were ridiculously small, tight, and uncomfortable! The flight attendant dropped ice on me and my sister! All in all, American Airlines deserves below zero!

The flight was delayed two hours, with no information as to why. The gate also changed several times which was aggravating. Would not fly through DFW again.

not enough crew for business class and not great service as a result. underwhelmed overall

The inability to be flexible when you need to change a Basic Economy flight, when your company demands you book through a third party, causes raw feelings about the whole experience. A major airline should realize business and personal plans change all the time. I must save my company money on travel. Even if you have to charge me for the change, I get it. But being so rigid with a policy is not the best customer service.

WiFi was down so no entertainment and I could not work either. The flight was Very turbulent at the end (the last 20 min felt like an eternity) I appreciated the pilot for getting us there safely. The flight attending in first class was kind and attentive to everyone.

The gate crew did try to help, however they lacked the information as to whether the flight will operate or not. Being delayed 6 hours and in a limbo on whether the flight will operate or not is not fun. The airline having staffing issues is not encouraging at all.

From check-in staff to in-flight staff, everyone was wonderfully kind

Spirit airlines is very bad airline staff doesnt know how to treat passangers they didnt allow us in the flight we reached 45 minutes ago from flight departure but they denied nd said you are late Very disappointed i never reccomend spirit airlines

They charge you for everything. Even water. They accepted my dog as a service dog in my reservation. Then they asked for a DOT form that was impossible to provide. I had to pay $175 for my service to fly with me, that would protect me from death if I ate peanuts. They did not however, serve peanuts on the plane.

Traveling on Spirit Airlines was awful. It was by far the worst airline we ever traveled on. There is no food service at all unless you paid for it. Even a cuppa coffee or a water was $5 . I’ve never been in a seat so close to the one in front of me. There was literally 10-12 inches from my face to the seat back in front of me. We actually all had to laugh at the size of the tray table. Never see a tray table so small, and I don’t even see the point of it. By booking through Spirit, but after I paid for checked luggage, water, coffee, I would’ve been better off going with our usual airline where everything was included. It actually would’ve been cheaper and way more comfortable. We joked that we were actually surprised they didn’t give us tokens just to use the bathroom. My daughter even knows she would never travel on Spirit again, and she’s not high maintenance at all. Aweful

The nickel and diming everyone was disappointing...I saw an elderly lady charged $80n for a seat because she didn't understand she had to purchase not only a ticket but a seat. I saw a father charged 3 times for carry ons for a stroller and 2 car seats. Very disappointing...I also overheard an employee tell a customer, "you either pay up or don't fly." It was an elderly man who was confused over having to purchase the seat...it is very confusing on what the ticket is for if not for a seat...

Spirit is very bare bones travel. You definitely get what you pay for. About as comfortable as riding a school bus. The tray table is a tiny little shelf that barely fits a phone, and there is not even a seat pocket to hold anything securely. They have an open bungee cord configuration, that phones fall out of. There are no drinks or snacks, unless you purchase them. Same for wifi, although it wasn’t even available for purchase on our outgoing flight. But the crew was friendly, and the plane was clean, although we did not check the onboard restroom. Basically, if you are looking for a very inexpensive flight to a nearby location, and you don’t care if wifi is available, it works. Our flight was around 90 minutes—Oakland to Las Vegas—so it was not horrible. I would never even consider flying cross country in it. That would be miserable. But for a quick trip of under two hours, it was worth the price.

Keep your expectations low and you will be pleasantly surprised

This was one of the smoothest flights in 37 years of flying, excellent pilots! Polite and caring staff. Nice clean and new plane 10/10

It was delayed 7 hours!!!!! We had to spend $550 on new flights so we didn’t miss our evening event for family. It was absolutely ridiculous. Our flight was suppose to leave at 9:30 am. Nobody was there to even help until 12:30. Worst experience ever.

Flight kept being delayed on airport board without any announcement. We were delayed almost 2 hours. Finally boarded and we had no pilots so we sat on a hot plane with screaming kids and no pilots for 40 minutes. Finally he came aboard and did paperwork for 10 minutes before we took off. No apologies or any explanations or even excuses from ANY staff in the entire process. Worst experience ever on the ground and the air I have had.

Delays delays and more delays in both LAX and San Jose. And then I said something else flight was supposed to arrive in Portland at 12:04 but didn't land until 2:30 PM which made me late for my appointment.