The aircraft (a 777) and the on-board amenities and service.
Too many clueless passengers. I could not wait for the flight to end. It took a full hour and a half to get my single suitcase at the Kolkata airport.
The airline was good, food fine, entertainment good, and seats comfy.
The delay for boarding wasn't communicated good.
I could not pick my seat in advance. It wasn’t clear while booking that this was the case with emirates. They had fees to book a seat in advance. I could only pick my seat when online check in was allowed. It was important for me to have a good seating option on 14hr flight.
Air Plan 380 is comfortable
Delay in flight, for food there was in the menu to option, but actually only one available. The touchscreen was not responding well.
Clean flight friendly crew but at times they ignored Some senior passengers by asking for juice and they just passed away.
Food options could have been better such as better sandwich bread.
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