Cons: "food was average"
Cons: "Caused me a 20+ hour layover in dubai in a horrible hotel"
Pros: "My first flight with Emirates. Excellent all round"
Pros: "Business class was excellent overall."
Cons: "The food was appalling and crew service very ordinary much inferior to Qantas. The seats are also uncomfortable"
Pros: "Smooth flight, courteous staff"
Pros: "The boarding was quick."
Cons: "Attitude of crew Terrible food Outdated entertainment"
Pros: "Liked The service and the spacious airplanes"
Cons: "No choice left for dinner and would have loved a snack"
Pros: "Seats were comfy and as expected perfect seat 79k"
Cons: "Stewards took a while to respond to the buzzer yet I was sat by the quarters Also food wasn’t offered the choice as they had ran out"
Cons: "Very poor service overall"
Cons: "Before I start my complaint I would like to say that my family and I had 6 emirates flights this year and 5 of those flights were very good and we thoroughly enjoyed our traveling with emirates but this 1 flight came out to be the worse flight of my life. I made online check-in and chose our seats and all was successful but when we reached the airport and I opened my app, it displayed that online boarding pass was not available. After moving slowly in a long queue, when I reached near boarding counters, an official checked my name in a list and informed that there was some new tax applied on us and thus I had to visit counter 5 or 6 to pay that tax. We joined the queue of counter 5 but it was not moving at all and I noticed some people being served at counter 5 who were not in the queue, thinking that counter 5 might take longer, I joined counter 6 queue where there were only 1 family and 1 passenger ahead of me, for next half hour we stood there but that queue didn't move. Finally after some time another counter called me, he confirmed that I had made online check-in. We were given boarding passes and were asked to wait for tax processing, After another 15min, we were given all papers and were requested to move to the immigration counter. After immigration when we were going through final security check, the emirates official asked me to hurry up, I showed him that the security process was going on in front of him, upon that he asked why I was late to airport, I informed him that I made online check-in and I was required to be there 90min before the flight but I was there 150min before the flight and it was in front of him how long the tax processing took, upon that he said that I should have been at the boarding counter 240min before the flight and that I should be aware of the facilities at the airport (although it was my 1st time there). I had not made any complaint on what had happened so far to anyone and I was not rude to anyone although I was with my wife and 1.5 years old son who was crying coz of warn weather and thirst, we couldn't provide him with water coz we were standing in queues all the time. But hearing such comments from Emirates official were quite unbearable but still I stayed calm and reached at the gate. When I handed over the boarding passes, I was told that my boarding pass was missing and I was quickly blamed by emirates officials that either I reached there without a boarding pass or I had lost it. When they checked in their system it showed that I was already boarded, I understood that they gave my boarding pass to someone else but they kept on saying that I had lost it and also informed the same to plane crew, then they made a manual boarding pass for me and let me pass the gate. We were the last passengers to enter the plane. When I reached at my seat, there was someone else sitting there, upon taking attendant's help, it was discovered that the passenger sitting there had my boarding pass."
Pros: "Good entertainment. Good vegetarian selection of food. Polite and friendly crew."
Pros: "The service, food and flight entertainment was great."
Pros: "Everything. Nothing negative."
Cons: "The flight on the B777 was most uncomfortable, even in Business Class. Will avoid any flight in this aircraft/airline in future"
Pros: "Everything was good especially the spacious seats and food"
Cons: "Breakfast could have been a bit better"
Pros: "I liked helpfulness of staff that took care of my 11months old son"
Pros: "Emirates leg was good. Easy checkin and I think slightly large than usual seats."
Cons: "I bought a return from Emirates with the returning flight from Australia to London as a code share with Qantas. Qantas does not honour the e-ticekts from Emirates and will NOT allow you to preselect seats online. You have to hope for a good seat at airport checkin. Too bad, as I would have been prepared to pay extra for a seat upgrade."
Pros: "Good vegetarian selection of good. Huge choice of entertainment. Friendly and polite crew."
Cons: "Nothing to report"
Pros: "The cabin’s atmosphere was great, food was on time i think and food and drinks were overflowing and tasted great."
Cons: "My LCD screen had a problem as i noticed that it was just mine that was having this blurring part like every 5 minutes so it was disrupting my concentration on the movie."
Pros: "Crew were friendly Entertainment was good"
Cons: "My meal was awful the only option for me was raw vegetables in order to have vegetarian and gluten free... It was carrot, cucumber and celery sticks and some fruit. I had the same meal twice it was very sad meal for 17.5 hrs with no snacks offered either. My partner and another man were forgotten as the meal rounds were being done. The crew seemed a little disorganised. The adverts on the entertainment were annoying."
Pros: "Air vents over seat, excelent entertainment and good food, comfortable seat. this route doesn’t seem to be too full for the long Hall flight"
Cons: "No foot rest - limited ability to upgrade."
Pros: "It wasn’t a full flight."
Cons: "The crew were too busy in their own world and attention during service was poor."
Pros: "A footrest would make the flight perfect."
Cons: "No footrest. Legs got tired. Felt like lifting them up."
Pros: "The relaxed environment and the crew are amazing"
Cons: "There is always some passengers that drink a bit more than they should but.... there is nothing we can do with it"
Cons: "Food did not meet the usually high standard associated with Emirates . The menu was bland and the main course was served cold."
Cons: "didn't like anything about it"
Pros: "Emirates is a great airline with friendly staff and an amazing fleet of aircraft"
Cons: "I had updated for my flight from Jeddah to Dubai, but found that business class passengers were not given priority boarding and had to wait for all other passengers to board. The plane also took off late."
Cons: "We reached very fast"
Pros: "Generally the standard was good as I've come to expect from Emirates"
Cons: "There was little communication about boarding at Lusaka. By contrast to larger airports it is not at all clear where to go once you are in the departures area - fine if you are familiar with the airport, but confusing if not. I discovered I should make my way through secondary security into the departure gate area via a small unsigned door. There followed a good deal of confusion among the passengers as to where we should be waiting, and whether the flight was on time or not. Another area which could be improved, but not by the airline, is the listing of departure gates for connecting flights in Dubai. There are so many flights cycling on limited screen space, so you have only a few seconds to locate your flight, from around 90 or so, before having to wait for the cycle to repeat."
Pros: "Food and entertainment"
Cons: "Some customers were allowed to drink to excess. Staff lacked the discipline to say no. Cabin staff showed clear bias to some customers. They chose to chat with passengers and neglected their duties. Little clusters of drinkers gathered in non seat areas away from their seats causing noise. Staff did not challenge this. Female staff too busy giggling with drunk men"
Pros: "Price, comfort, ice, food and drinks"
Cons: "I just don’t like discomfort of others moving their seat back."
Pros: "Got a promotional upgrade and was incredibly impressed ! Flying will never be the same !"
Cons: "The fact that my next flight is going to be economy"
Cons: "The seat was not going back. Food and tea didn't come on time."
Pros: "Staff were friendly and attentive. Nothing was too much trouble. In addition the facilities were excellent."
Cons: "Taipei airport was not great and confusing."
Cons: "The fact that I didn't fly due to ill health and got no refund"
Pros: "A380 economy cabin, excellent legroom for a 6"2 bloke like me. Seat was wide enough too. Really good food and a cracking entertainment system. Happily fly them again."
Pros: "Typical standard up to expectations Emirates flight overall."
Cons: "Delay at taxi while arrival. 20min waiting time at DXB for the arrival taxi."
Pros: "Attention to detail all the way"
Pros: "Crew were friendly"
Cons: "Why are Emirates business Class seats on 777 so weirdly configured - you have to be a stick insect to squeeze out of bulkhead row 8 window seats because of hideous mock walnut trunk slung between the seats to house aisle TV screen."
Pros: "Good inflight entertainment"
Cons: "Inflight service perfunctory Food of adequate standard Both used to be much better on Emirates"
Pros: "The in flight entertainment is as good as ever."
Cons: "The food was wore, the staff seemed less happy and the flight was overcrowded. Not a bad experience, really, but slightly worse than the same flight the previous year. Getting to be the world's best airline may be less challenging than remaining such."
Pros: "I like the flight route"
Cons: "This is my fourth time booking Emirates for my route through kayak. The route is longer but I choose it for on-board Internet for work emails. Generally, they have on-board WiFi Internet, however for my return route of 21 hours both flights had no wifi which was disappointing. This is unprofessional because if you are planning on having WiFi to respond to work emails and it is not available once you are already in the air there is nothing you could do but get stuck. Never does this happen with Lufthansa, Turkish, Etihad. Disappointing."
Pros: "It was an enjoyable flight"
Cons: "Crew woke us up to ask us if we wanted food. I've only ever been woken up before for safety reasons (seat belts, etc) We were not impressed with the arrival in Dubai. We came in a large plane and had to deplane very far from the terminal onto buses, down a long set of stairs. They did not send enough buses so we waited on the hot outside stairs for about 15 minutes. It took us a full 45+ minutes from landing to get to the actual terminal. We were grateful we had a long layover or we would not have made our connecting flight!"
Pros: "Entertainment & food options, onboard service, seat width & leg room (I'm just under 6 foot)"
Cons: "not upto the mark."
Pros: "Just about everything"
Cons: "Not much"
For 13 hour flight seats were slightly uncomfortable, not much room. Otherwise, everything else was excellent, food, cervice, entertainment, very pleasant.
Pros: "Little things like being greeted by name when boarding, funny safety video"
Cons: "Wasn't the biggest fan of the food"
Pros: "Not satisfied"
Cons: "Need improvements"
Cons: "Earphones never connects at my seat either other seat it’s was little hard to watch movies"
Cons: "Qatar airport duplicTe security check"
Pros: "Food was ok"
Cons: "There should be someone to guide for connecting flights"
Pros: "Excellent service on both flights. Truly a 5 star experience. Well done Qatar Airways."
Cons: "Nothing. Keep up the good work"
Pros: "Friendly crew and easy boarding"
Pros: "Crew was good! Food was good! Boarding was on time !"
Cons: "Economy comfort could be better."
Pros: "exellent in everything"
Pros: "The flight from Doha to Beirut was not fully booked, we could move easily."
Cons: "I have requested seafood for my meals. Unfortunately I was told that no such request was mentioned on the list as special meal. Overall the food was okay, we had 2 small pieces of beef in one meal, the two salads has no taste and the sandwich was too salty. A passenger who sat next to my husband snored all the time and leaned a bit over my husband as he was heavy."
Cons: "The TSA agents broke my phone and tried to hide it in a secured package with another of my electronics. I questioned why 1/3 phones were in secured and the others were not. I was told to not open the bag until I reached my destination. Lucky I opened it after I cleared security to find that the face of the phone had been shattered with glass shards sticking out, I bought this to the crews' attention and was told to send an email to a random email for the airlines and that the incident would be investigated later. So basically I was given the brush off. Worst experience I have had while flying."
Pros: "Service, attentiveness, food."
Cons: "lack of ability to pay to upgrade even though there was plenty of empty business class. (Almost all seats were available)"
Cons: "The aircraft was changed and passengers were required to check in their hand luggage, yet remove their electronics from their hand carry. In my case I had several electronic items which I had to carry onto the aircraft and store awkwardly which created a major risk of my camera and laptop being damaged in the process. This is not the kind of service I expect from Qatar Airways, especially considering the exorbitant ticket prices."
Pros: "Flight was without any hitches, could have done better with boarding after the previous mishap of a 5 hour delayed flight and being forced to stay in Doha for a night which put everyone's schedules off by a day. Still, I would book another flight with Qatar airways for their efforts and overall good service."
Cons: "It would have been nice if Qatar Airlines also provided Priority Boarding for everyone on the flight that got delayed as there was a long line just to get to the boarding area."
Pros: "Very kind & friendly crew. Boarding was smooth & flight was comfortable. Food was good considering it's airline food."
Pros: "The flight left without me! Nobody called my name or came to find me while I was in the lounge!"
Cons: "The flight left without me! Nobody called my name or came to find me while I was in the lounge!"
Pros: "Polite staff keen to help"
Cons: "- Airline changed flight and offered little forewarning for what was a material change (from 1 hour transit time to 9 hours) - Boarding process was inordinately slow with little attempt to move this along quickly - Service was halting at best"
Pros: "Love it. Newer airplane; state of the art high-tech."
Pros: "-Great selection of movies, Ted talks, and games to view on individual screens, headphones were provided. - Blankets and pillows were provided to everyone, along with a kit with toothbrush, toothpaste, socks, and eye mask. - Adjustable head rest."
Cons: "- Tiny, cramped seats and aisles. I'd heard the Quatar has more leg room than other airlines. This is definitely not true. If the person in front of me reclined all the way, they crushed my knees and I'm only 5'7". - Bathrooms were dirty by 4 hours into the 14 hour flight. Sinks clogged, garbage can overflowing. Not just one bathroom. Gross. - Worst flight attendant service I've ever had, and I don't expect much since I've traveled a lot. Service was rushed, coffee cart for our side of plane never arrived, when I walked to the back to ask for some, they couldn't find the milk and made a fuss about looking for sugar. Lots of similar examples throughout the flight. - The baggage claim carousel number never appeared on the screens at IAD after landing. Other flights showed but not Quatar. We waited a while then walked around to check them all until we found the right carousel. Never seen this happen before. - One of our bags never appeared, so we waited until all luggage had come out and checked with the counter. They found our bag somewhere and brought it over after a 20 minute wait. No explanation given. Good thing we'd counted bags."
Pros: "Very nice"
Cons: "Crews walking between the lines. They don't care pushing to others. They never said sorry for that."
Pros: "The food on foreign airlines is so much better than on american airlines (they even offer something in economy class on short local flights)."
Cons: "The seat spacing on the 70-minute flisght was a little cramped - it would be even worse for a taller person than I (at 5'10")."
Pros: "Pleasant crew"
Cons: "Crowded flight, late departure."
Pros: "Overall it was a nice flight however some areas need some attention. Boarding gates were very crowded and there was no crowd management in the small area. Secondly, the food was not at all upto the mark. If you are serving sandwich atleast make it flavorful or just serve drinks on this short flight with nuts/biscuits/chocolate."
Cons: "Read on the left."
Pros: "Except turbulences everything was ok and nice .."
Cons: "Food choices could be better."
Pros: "Left on time. Great pilot and crew - very concerned about our welfare. Quick flight. Nice aircraft."
Cons: "No entertainment"
Cons: "Steep decline in food quality"
Pros: "The flight was short but the plane was well maintained and the crew was accommodating."
Cons: "The boarding process started too early and some of the passengers were annoying as they jump over you because they were not directed to the correct aisle."
Pros: "A 380 plane is the best. Staff were attentive. Good good for airline. Great entertainment system"
Pros: "Please see above"
Cons: "Please see above"
Cons: "Realised that for short flights they do not supply headsets. This is rather strange, since the media content they have is useless unless there are headsets / paid or free whichever"
Pros: "The crew were excellent"
Cons: "The plane was too small and lots of turbulence"
Pros: "the comfort of the flight was very good."
Cons: "there could have been a little bit bigger portion of food."
Pros: "Excellent aiways"
Pros: "I like it."
Cons: "No problem"
Pros: "The business class was okay and food was good."
Cons: "The entertainment choice not as vast as Emirates that I always experienced"
Cons: "I had chicken three time on the flight. To spicy for my tastes. Even scrambled eggs had a hot sauce on them."
Pros: "Attentive service"
Cons: "The waiting room in Qatar airport was freezing! So many cold people who were not properly attired as you don't expect arctic conditions at 1am!"
Pros: "Everything...quick board,friendly crew,nice flight, good food, in flight entertainment was good....just a really nice airline to go with"
Cons: "Rudeness of check in staff Disorganized, slow and chaotic screening process for transfer passengers (only two machines for thousands hundred passenger) Near- or semi-illiterate ground staff"
Pros: "Leaving Doha was excellent"
Cons: "Took forever to get out of emigrations, we landed at different terminal and had to get train over. coming back the flight was delayed and it was just nutts trying with everyone trying to get on board."
Pros: "I think in plain should serve international food not only Indian spicy one. may some do not like spicy"
Pros: "Efficient ground staff, short layover."
Cons: "Seats could have been slightly wider for 14hr flights."
Early departure. Friendly Crew. TV system wasn’t working. Internet was super fast though.
Landed at JFK and waited over an hour for our bags to arrive at the carousel. Absolutely ridiculous
Extremely easy and welcoming check in process.
Thank you Delta for always being #1 when it comes to service.
Pros: "Not much"
Cons: "Crew kept bumping me in flight. Deplaning took too long."
Pros: "Clear announcements, nicely stated mask rem8nders, center seats open"
Pros: "Comfortable, clean."
Cons: "Flight was delayed two hours."
Pros: "great flight, good social distance and empty seats in between"
Cons: "really nothing, it was as good as possible in these times"
Pros: "The crew was lovely and friendly, very pleasant to fly with."
Cons: "Not a fan that I was seated between 2 men I did not know which made me uncomfortable enough that I couldn't sleep at all during my red eye."
Pros: "Free movies and drinks"
Cons: "Seats are uncomfortable as hell"
Cons: "Idk terrible flight experience with delta"
Pros: "Boarding was on time and we arrived early. The staff was also very friendly"
Pros: "The Movie selection was pretty good for such a long flight."
Cons: "Seats front to back is WAY too short in economy. Person in front of me put their seat back putting my movie screen 2in in front of my face. Plus, when a meal arrived, I had to put my elbows into my neighbors seat to cut because I couldn't put them front to back. Crew seemed uncaring."
Pros: "The crew was okay. Seat was uncomfortable. Fold down table was broken."
Cons: "Delayed several times. switched to a later flight hoping that flight would not be delayed. That flight was delayed. I had to sit on the plane for over an hour before we took off. Didn’t make it to Chattanooga until almost12 am. hoping to fly delta for next trip to Dominican Rep. but now I’m unsure"
Pros: "The best"
Cons: "Again the boarding process took forever"
Pros: "The female crew were really nice to my 3 year old daughter and made her feel at ease on the flight. Hi"
Cons: "Boarding at the Punta Cana airport was disorganized. People just got on whatever line they wanted and no attention was paid to whether passengers were first in line vs last in line, priority seating vs general, traveling with kids vs no kids, etc."
Pros: "Yummy snack! Funny crew member who acknowledged seats in landing position are uncomfortable. Sing songy welcoming voices :)"
Cons: "Aww. The movie I wanted to watch wouldn’t play.."
Pros: "The ctew was awesome, super sweet and very acomodating"
Cons: "Its a flight to WV (my birth place).... it is what it is... smll planes, tight quarters and people who don’t get any of that and are not happy anout any of it"
Cons: "Too much delay - departure was planned on March 15 @ 7 pm and take off happened on March 16 @ 12pm - a complete failure!!!!"
Pros: "The great job the crew preformed."
Cons: "older plane - seats were not comfortable."
Pros: "Staff are adept at dealing with these issues but it is a systemic problem."
Cons: "Rather than pay luggage fees, people are bringing on their luggage and the flight ALWAYS runs out of space. Suitcases are being moved around right at people heads and more than once I've been hit and seen other people be hit in the head by a suitcase. Getting luggage in place used to be a simple and minor issue, now it occupies much of the time, energy, and attention of the cabin crew as well as the gate crew. I realize this is making money for Delta but the cost is being paid by people being hit in the head with luggage and the crew's unavailability to deal with other issues."
Pros: "codeshare by China Southern"
Cons: "codeshare by China Southern"
Cons: "No chicken sandwich."
Pros: "Cheap price"
Cons: "no vegetarian food in flight, the layover for connecting flight was not sufficient,"
Pros: "Took my carry on & checked thru Edinburgh. Now I have no meds, clothes or glasses. Very wrong. Others out on larger carry Ins."
Pros: "The gluten-free dinner was amazing. There was even gluten-free bread! Also, I always appreciate the free Wifi for messaging!! Also, despite there being a lot of turbulence, everyone did well. I prayed for safety and for the pilots and crew; the turbulence stopped after that and our arrival wasn't all that delayed."
Cons: "The gluten-free breakfast was extremely disappointing. Yogurt, a tiny cup of fruit, and veggie sticks??? What about a gluten-free English muffin with egg instead? The boarding was a little confusing. I was one of the last to board in my group because I couldn't see from where I was sitting - I thought priority was still boarding, but group 2 was already up. Also, please be more kind to baggage."
Pros: "Smooth flight, on-tome departure"
Cons: "Service in business class left a little more to be desired. I had to ask for food and drinks, because I feel off to sleep in the first round. Came to Gate early, but had to wait for agent to put the jet bridge. Only one person was available."
Cons: "Frontier canceled the flight. Delta delayed the flight that I rescheduled. One of the worst traveling experiences I have had in a long time. My day started at 3:30am. I’m just now going to my hotel at 12:40 am"
Cons: "Boarding employee was rude."
Pros: "Got to destination safely and on time"
Cons: "Rude flight attendant, tight seats"
Pros: "Smooth flight in time. Didn't realize would have to go thru another TSA security check point. Otherwise smooth flight, great communication from the captain."
Cons: "Cramped seats and the food wasn't that great. Plus final meal was served late which lead to quick eating and feeling rushed."
Pros: "Once aboard, flight went without a hitch and flight crew was attentive"
Cons: "The inflight entertainment options need to be expanded - I've run out of movies that I want to watch!!!"
Pros: "Not much to like."
Cons: "our connecting flight was delayed 12 hours. The person who checked us in for the flight to Idaho falls checked our baggage for our return flight home, which was an entire week later. So our baggage got sent back to our starting destination and not Idaho falls"
Pros: "Great flight. Excellent pilot and the head steward or whoever was giving us update information was excellent."
Cons: "Would have liked a meal offered after a long delay."
Cons: "The special meal I ordered was delivered to someone else. The entertainment system wasn't functioning properly and no English susbtiles we're offered for any of the movies, unlike my previous Delta flights (for some reason there were only Chinese)"
Pros: "On time. Good customer service. Easy route, no hassles."
Pros: "Crew was very professional and friendly."
Cons: "Seats are too close together."
Pros: "One of The crew members a guy from Texas was nice"
Cons: "The female crew Members were taking loudly and a lot during the flight it was difficult to sleep as a result. The food was low and very very bad"
Pros: "we got on another air conditioned plane"
Cons: "We initially were put on a plane with defective air conditioning.... it took 90 minutes to finally decide to put us on another plane. The older planes have hardly any room under the seat in the isle seats."
Cons: "Compared to such airlines like Turkish or etihad, service and comfort was lacking behind."
Pros: "The delta connection flight waited for our flight so we were able to make our cruise :-)"
Cons: "The delay in the beginnning caused a bit of anxiety that we might miss our connecting flight which could've resulted in a missed cruise"
Pros: "Plane left 2 hours late."
Cons: "Agents at the ticketing countet were the rudest i have ever encountered in my years of flying. Had a problem and when i asked for their assistance was given the Delta 800 number and told to call and they walked off. When i called it was a 2 hour wait for an agent. Thank goodness for their app as i was able to.change my flight with the My Delta app. Also they had overbooked the flight and rather than giving assurance to people just told us to wait and "line up orderly"."
Pros: "Nice crew, normal seats, TV etc. They were very apologetic about the delays. They gave multiple updates and came around with water/snacks"
Cons: "The plane was delayed to wait for passengers from another flight. We waited for almost two hours. After that there was multiple technical difficulties- loading the bags, closing the door, refueling...the list goes on. We ended up taking off almost four hours late."
Pros: "Gate agent arranged flight via Salt Lake City and also gave me $15 lunch coupon for my troubles. She was awesome!"
Cons: "Dealing with West Jet to refund a mistake on the ticket purchase."
Cons: "Cramped, uncomfortable tin can of an airplane. Barely tolerable for even an hour’s flight."
Pros: "The only thing I liked was that I was one fight closer to home. This flight was awful."
Cons: "The aft lavatory had a broken seat lid so they took the entire lavatory out of commission for our flight, and our flight knowingly experienced ground delays so one lavatory for 100 people for several hours is UNPLEASANT. One crewmember was in a foul mood, and due to the lavatory issue, refused to let anyone use the forward lavatory while she was doing drink service, even during an emergency."
Pros: "The good the crew and the bed"
Cons: "The overheads were noisey and loud and made it difficult to sleep"
A heads up on filling in an e-ticket prior to flight departure would have been helpful.
They canceled our flights but they flew anyway.
Pros: "The plane condition."
Cons: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Pros: "This Transavia Airlines is not good at all."
Cons: "Many things cheaper does mean better."
Cons: "Nothing. Flight was amazing"
Pros: "Professional crew. Good simple check in."
Pros: "Pleasant crew. Appropriate and efficiently served snack."
Cons: "Boarding and disembarkation were slow."
Pros: "Slow service."
Cons: "Better communication!"
Pros: "Very professional"
Cons: "Lost luggage"
Cons: "1. In Flight Entertainment 2. Controlled In Flight Temperature"
Cons: "We had 4 hour delay causing a stop over at 3am. So yeah"
Cons: "Lost all our bags so couldn’t ski"
Pros: "The service"
Cons: "The food."
Pros: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
Cons: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Pros: "Nice crew pilot food and beverage"
Cons: "No wifi"
Cons: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Cons: "Still waiting to board after missing this connection had to be booked on another airline"
Pros: "The flight was perfect! Great food,movies and I even got to sleep !"
Cons: "All was well!"
Pros: "The entertainment options were good."
Pros: "Sandwich was incredibly tasty (although not much filling)"
Cons: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
Pros: "Service, technology"
Cons: "Could not print by boarding card and was not allowed to board in Amsterdam"
Pros: "Decent seat size. Sorta slept the whole flight."
Pros: "Flight crew; legroom even in cheap seats."
Cons: "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"
Pros: "Consistently high standards"
Cons: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
Pros: "Flight was delayed for three hours and was a very stressful flight"
Cons: "Flight was not on time and got to destination very very late pier management of aircrafts"
Pros: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
Cons: "Nothing to be honest . All positive."
Pros: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Cons: "Not much to comment on here."
Pros: "newer plane, good staff"
Cons: "need better and more food options, more often"
Cons: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."
Cons: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
Cons: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
Cons: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."
Cons: "Only one queue for boarding. Flight late on arrival."
Pros: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Cons: "No complaints at all."
Cons: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
Pros: "Flight attendants tried their best given what they had to work with."
Cons: "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."
Pros: "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
Cons: "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"
Pros: "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
Cons: "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"
Pros: "If you would like to learn more you can call me 628.600.8825 Very dissapointed"
Pros: "The flight crew were kind, polite, and attentive."
Cons: "Bussing to the plane was a bit odd, but the crew remained organized in doing so. When we arrived to the plane, they had both entrances open so that those sitting near the rear of the plane would enter from the back. Plane was a little chilly, but I have come to expect that one most flights."
Pros: "Even for this short flight, drinks and sandwich was provided staff were efficient and friendly"
Cons: "Taking off late caused me stress because I had transferring flight within less than two hours in transit originally. So we arrived later about 50 minutes so I had to manage my situation and find my next gate and be on time. And an other thing that I disliked was that I was allowed to have only one baggage which was very unusual for international flight between two countenances. And the crew was not polite enough so she made fun of my Cary-on. In short, I expected more from KLM which is famous for them being "Royal" but not acting as one of them."
Pros: "Staff was excellent. Entertainment options pretty good."
Cons: "Seems very dated. Business Class felt cramped and not very luxurious."
Pros: "Such a delightful flight."
Cons: "Departure late by 25 minutes!!"
Pros: "Boarding was simple and fast!"
Cons: "Online checking did not give me the option to change my seat. This could have been better."
Pros: "Crew was late, which caused me missed my connection flight, and layover for 10 hours at Heathrow Then on my delayed flight, I was seated on a worth sit. Thank you British Airway. Hope this my last flight with you. Kobi"
Cons: "Get your crew arrive on time to their flights. Kobi"
Pros: "Glad to have flat beds and not the fake B class you sometimes get in Europe"
Cons: "Not crazy about this seat arrangement in which every other passenger faces backwards."
Pros: "Friendly Crew"
Cons: "The timing of the food service vs hours of flight"
Pros: "Food ok and crew nice."
Cons: "The flight was bumpy for 5 hours from USA to England scary ride"
Cons: "Missing information of my flights, such as seat and others"
Pros: "Amazing crew, kind and patient"
Cons: "The seats rows are too close - high density. The flight was late."
Pros: "Nothing the worst customer service I ever had"
Cons: "The flight was canceled due to mechanical difficulties and British airways delayed helping us for 2 hours and then told us to use the phone 800 number to book a different flight. we needed to connect in London for the flight to Tel Aviv. The man on the phone barely spoke English and set us up with a flight that would not get us to our destination in time for our religious Sabbath Friday night. When we tried to explain the situation he hung up on us. We called back and tried to explain again we either spoke to the same man or another Indian man whom also spoke unintelligible English and he also hung up on us. In the mean time my wife spoke with the counter agents and they tried to find us another flight but by now other airline counters were closed. An hour later I tried the 800 number again and spoke again with the same Indian guy, when I asked to speak to a manager he gave me a hard time then finally said ok, put me on hold which I stayed for a while and realized he just put me on hold indefinitely. Finally after being in the airport for 9 hours we found a flight from United and a family member booked it online for us which we took to Tel Aviv and got us here only 2 hours later than our original flight which had a 12 hour layover in London and we were going to spend time touring but did not get to. As far as I am concerned British Airways has done a horrible job and no one should ever fly with them again. Unfortunately our flight home is with them I hope it goes smooth."
Pros: "Polite crew."
Cons: "No power outlets. TV video was shaky. The audio jack did not work. Flight was delayed."
Pros: "The crew is friendly. Relative to some other flights I've had, the Economy section is not terrible."
Cons: "If you are fairly tall, don't expect to be able to catch some sleep. The earphone socket is located right next to your leg, so expect to break your cable."
Pros: "The flight kept getting delayed, but made up during flight so I was able to catch my connection in Frankfurt. Very pleased about that."
Cons: "The flight was delayed by 50 minutes and the gate was not available until 30 minutes of departure. Tap water, really?"
Pros: "Food was decent"
Cons: "One of the worst business class seats - worn and cramped. Boarding was pandemonium Crew was unfriendly"
Cons: "British airways new I'l be late , they could send someone to pick me up from the security point, so I could have been on time."
Cons: "Screens were difficult to maneuver. In some instances wouldn't open."
Cons: "not much room. cant explain the boarding. too complicated and required going down stairs."
Cons: "Boring entertainment selections"
Cons: "5 hours delay, and at 2 of them we were on board. Terrible food. We asked to walk outside, by foot, in the snow to the aircraft. Terrible flight."
Pros: "Crew and entertainment are excellent"
Cons: "Food is mediocre. Temperature on the flights to and from Tel Aviv is very cold (needed blanket and shawl both directions)."
Cons: "Business class configuration on BA 777"
Pros: "Ground staff and crew excellent Boarding was confusing and not announced"
Cons: "The breakfast was kind of gnarly - the eggs were oversalted and slimy, like worse than the usual airplane meal"
Pros: "Great crew, quiet flight, good food,"
Pros: "the staff"
Cons: "aircraft, food, entertainment"
Cons: "12 hour delay. Very disappointed with British airways"
Pros: "The communication of information for the flight by the flight attendants before boarding. Our flight was delayed by 1hour because of bad weather condition in London and the cruise communicated very well about it."
Cons: "I wish there was some entertainment available on this type of short flight."
Cons: "Freezing cold cabin"
Cons: "It gave me a different return date"
Pros: "The crew are always nice, trying to compensate for the lack of service provided by the company. sadly, its not enough anymore."
Cons: "Everything.. Check in was a nightmare, only one representative for over 50 people. and much more horrible behavior from once a great company, today nothing more than an over paid low cost one."
Pros: "crew attentive to passengers and always with a happy demeanour."
Pros: "Efficient and convenient."
Cons: "The cleanliness of the plans...my tray table has crusted food stains and the magazines in the seat pocket had gum all over them."
Pros: "Direct filght"
Cons: "Limited entertainment options"
Pros: "Staff were nice"
Cons: "Disappointed with the food choice"
Cons: "It is a very short connection time and it is the second time I've missed it. Now according to the schedule I should be arriving Tel Aviv at 11:30 pm instead of 3 pm. And the wait in London is very long."
Pros: "For the back of the bus, the seat was still pretty comfortable and I did manage to sleep. Boarding was easy, The entertainment seemed great, thought I fell asleep"
Cons: "I didnt' manage to get a good seat. I sat in the middle row, last row of the plane. : ) Also, i must have fallen asleep, but I was never offered even a cup of water."
Pros: "the flight was very comfortable and we had a very pleasant flight. The food was very tasty, and all in all the flight was very high standard."
Cons: "there was some air hosts strike so service was slower than expected, but all in all the crew was able to attend everybody's needs. landing was a bit rougher than usual."
Cons: "Their own employees didn't know that the flight was delayed, though their app had sent out a notice, and they refused to let me go through security, having already given away my seat more than an hour before the flight actually left. Then they refused to admit responsibility and do anything to help except to continue to put us on standby on their own full flights, knowing we wouldn't be able to get on one of those flights for at least a few days. They did finally give us a hotel for just one night and that was only after we kept reminding them that this was all their fault."
Pros: "I was late to the flight due to an accident and I have got a new flight quite easily"
Cons: "I have got a seat that can take t back, no one told me in advanced this is the situation and the flight attendent keeped telling me why it can't be done instead of looking for a solutioni"
Pros: "The cabin crew, as always, were unfailing patient and polite and as helpful as they could be. Given the situation with the IT problem at BA, it was amazing that we were scheduled, and took off on time and arrived in Tel Aviv on time. Congratulations to all!"
Cons: "We were at the back of the plane, which was pretty difficult for my 6'6" husband and his long legs. We were told every seat was full (because of the IT problem). However, after takeoff it became apparent that there were some empty seats, but they weren't offered to us. One man was asleep across three exit row seats, for example. We had two seats in a three seat row, which would have given us a bit more room, but a woman was moved to the window seat with us, to accommodate a religious man who didn't want to sit next to her. She was very nice, but the whole situation was annoying and distasteful. And, unfortunately, the food was just as bad as our last flight."
Pros: "Great food, great entertainment, short flight that went smoothly"
Cons: "Cabin temperature a bit high"
Cons: "Food Accommodating bags when space is available"
Pros: "the crew was grate, brakfest was good ."
Cons: "I WANT TO CAHNGE TIME OF FLIGHT. BRITISH ASKED TO HIGT PAYMENT. IN THIS AMOUNT I CAN BUY TWO TIKETS IN LOW COAST COMPANY AND I HAVE ENOUTH MONEY TO BUY FOOD. PERSON THAT BUY TIKET FROM THE SITE CAN'T CHOISE A SITE AND ITS COME AUTOMATIC WITHOUT TO CAHNGE/"
Cons: "we order kosher food for the flights, on the first flight we recive only for 1 pessanger so on the way back we call few days before to the airlines company to confirm that is kosher food for both passengers and they confirm and again we didnt recive only 1 passanger recive for flight over 20 hours way to be with out food"
Pros: "British Airway's service is cordial and comfortable, which goes a long way to making the entire trip the same. Obviously they have no or little control over potholes in the air and wind turbulence."
Cons: "The flight was scheduled to arrive 2 hours before our connecting BA flight departed Heathrow. Unfortunately because of loading delays on our original flight, we arrived in Heathrow 40 minutes late. The crew said that 60 minutes is the designated minimum but we used all of the 80 minutes plus, and it airport was NOT crowded. If BA is connecting to BA, then you have a responsibility ahead of time to address this problem and keep connecting passengers from getting overly distressed in a strange airport."