Cons: "First safety"
Pros: "Crew. Comfort."
Cons: "reduce baggage charges."
Pros: "Helpful, friendly crew. Comfortable plane"
Cons: "In flight entertainment could be a little better. Perhaps let passengers know about the inflight entertainment available via WiFi"
Pros: "Friendly crew. Excellent check-in. Priority bags came off first."
Cons: "The chicken was undercooked."
Cons: "They know better than me"
Cons: "Flight was delayed and caused me to miss my connecting flight on another airline that had no other flights that day. As a result of the lack of communication and general lack of professionalism, staff refused to rectify the situation and take responsibility, and I was forced to stay overnight. Worst"
Cons: "Food must be better"
Pros: "Crew is friendly."
Cons: "The plane is old, tatty and dirty. There is no entertainment. The airport transfer is very very shoddy."
Pros: "The food was good, seats were quite comfortable and the crew was awesome"
Cons: "The entertainment was not that great"
Pros: "Aircraft very comfortable, superb entertainment system. Crew friendly."
Cons: "Crew didn't go out of their way to serve...they did their job capably, but no more."
Cons: "No Gin & Tonic Bus transfer to airplane for international flight? Twice...?"
Cons: "1. Make duty free shopping possible. My daughter, that I was traveling withl, loved some jewellery l wanted to buy for her but it was not possible because a credit card purchase was impossible. 2. Provide entertainment on board. Flight from Lusaka to Addis was excellent. But nothing to Nairobi"
Pros: "Same as above."
Cons: "Staff needs to be briefed on what an insulin pump is."
Pros: "luggage take time to receive , over 1 h"
Cons: "luggage tale long time to receive"
Pros: "Thumbs up. Flight was smooth and on time!"
Pros: "They are nice and friendly"
Cons: "Toilets should be cleaned often"
Cons: "Spent 10 hours in a broken seat... wouldn’t recline. Screen on next seat was broken so I couldn’t move there. Bathroom out of toilet paper and at the end of the flight there was SO MUCH TRASH AND STUFF EVERYWHERE it looked like the ground at an outside 3 day concert. I’ve never seen such a filthy plane. And the food needs improvement."
Pros: "Flight time changed without notice. Delays in Medinah caused us to miss our connecting flight to Johannesburg. Really poor communication. No agents would take calls in Jeddah. Really terrible service. Would avoid using this airline at all cost. Not the first time I've been delayed by them"
Cons: "Flight time changed without notice. Delays in Medinah caused us to miss our connecting flight to Johannesburg. Really poor communication. No agents would take calls in Jeddah. Really terrible service. Would avoid using this airline at all cost. Not the first time I've been delayed by them"
Pros: "Seat layout-767 has only two seats across on the side sections, much better than three, which most planes have. Crew was courteous, captain explained reasons for delay. Plane was not crowded."
Cons: "Flight delayed two hours by weather. Ground operations seemed slow. All planes were delayed by weather, but ours took longer to get ready once weather cleared. Passengers were bussed to the plane for both boarding and disembarking while other planes used jet bridges."
Pros: "I liked they way how did they respect time ( punctual). They were so nice with passengers."
Pros: "delayed departure due to weather , very limited information from the crew towards the passengers."
Pros: "Direct flight for a good price and great service"
Pros: "The food was amazing and the plane is more comfortable and you can relax."
Pros: "The crew members are very friendly, always smiling and attentive."
Cons: "The entertainment system needs an upgrade. Touch screens unresponsive."
Pros: "ET's on board crew is excellent. The food is great."
Cons: "Did not provide special meal although I called ahead to request it. Connecting flight left before we arrived to Addis Ababa. Customer service tried to encourage the thought that putting us on a different flight was a courtesy..."
Pros: "Plenty of meal service quick boarding process"
Cons: "Nothing in particular."
Cons: "The security line was very long and one security monitor check person was holding up the line - taking her time. Even the othe security people at the gate were trying to push her along. Most of the people getting on this flight had a short layover time. Escape ially with the previous flight being late."
Pros: "Food was fantastic for such a short flight. It essentially ticks most of the boxes I would be concerned with for a flight of this length."
Cons: "Got an exit row seat so plenty of room but the seat itself is simply uncomfortable."
Cons: "Old plane Left 1 hr late No entertainment Adis is an old filthy airport"
Pros: "Again, the cabin crew where all very nice."
Cons: "Seating space was very tight on this plane."
Cons: "Delays, Delays, Delays, 2 hours late !!!!!!!!!"
Cons: "My luggage was lost"
Pros: "I did find the staff very friendly."
Cons: "I found the staff to be very slow, on all 4 flights it tool them an extensive amount of time to walk down with drinks and food service. I was also sitting under the overhead that had blankets and they kept waking me up through out the flight when trying to get a blanket. I wanted to perches a watch that no all the flights had and when they did I couldn't ad ou don't take Credit Card. Flying from Israel to South Africa all I had was Shekel and Rands. How was I to know that I needed to carry Dollars On me."
Pros: "The food. And the on board entertainment. Staff was also nice but a little bit sloppy and slow."
Cons: "Flight was delayed. No information was given on this. Also,Addis adaba is not a tier 1 Airport. I'd rather pay the same. Money to go through Qatar or dubai."
Pros: "Not much. Will not fly them again."
Cons: "Poor service, poor airport facilies, old aircraft, very limited entertainment, fool was tasteless"
Pros: "Boarding was quick, airport staff doing a great job, cabin crew friendly, entertainment just okay."
Cons: "Poor variety of food, it's either take it or leave it! Make sure to order your food while booking or get ready to suffer!"
Pros: "Flight was delayed over two hours, because of shortage of aviation fule causing delay in fuelling aircraft"
Pros: "Smooth Flight."
Cons: "The food."
Pros: "I liked that we didn't have any issues and didn't crash."
Cons: "Food is the SAME every time! Service was not great, skipped me twice on drinks and they seemed annoyed when I asked for a water and a water refill since the cups are so small. I get that its a quick flight and they have to finish before a certain time. But service for the people in the back should be the same as those in the front."
Cons: "Ethiopian Airlines was very difficult trying to contact and reschedule our flight. Will never book with them again."
Pros: "During my trip, I enjoy the entertainment. In addition the boarding was excellent."
Cons: "I did not really enjoyed the food. I would not say it was not good but it was not my type. Well I guess this not my type of eating. In another word, I'm not use to the craft of the food."
Cons: "There was no entertainment system and there was no vegetarian option. I would have registered for the vegetarian option ahead of time, but when I tried to do online check in, it didn't work."
Pros: "The crew were excellent especially lead hostess. I liked the comfort n entertainment very much."
Cons: "Vary the snacks to include fruits. Include warm drinks like water during meals."