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Cons: "Hour-long maintenance delay. Rule 1, run on schedule."

Cons: "Flight was delayed by 4.5 hours, crew treated it like just another day and just another delay. First negative experience on JetBlue. Hopefully its the first and last."

Pros: "Was able to sit next to my daughter."

Pros: "Crew was very friendly"
Cons: "2 hour delay"

Cons: "Arrived to Newark at 3:30 am -- unacceptable!"

Pros: "The flight crew was incredibly nice and informative"
Cons: "We took off 2 after later than originally scheduled."

Pros: "On the trip from Boston to Nashville, I was really tired so I slept the entire way, by passing my good snacks."
Cons: "No comments."

Pros: "Fastest flight I ever took. Everything went smooth."

Pros: "Very professional and efficient. Nice leg room."
Cons: "Seats don't recline."

Pros: "I've been flying budget airlines for so long that I was almost shocked to fly an airline that actually cares about its passengers! I kid you not, when they offered coffee to all passengers, I was so sure they would charge us I turned it down. Then, I noticed no one else was paying for it. The next time free snacks and drinks came around, I made sure to grab some! I also appreciated the few extra inches of leg room in every row. Being 6'3", not many planes are designed with your comfort in mind. I fit fairly comfortably in a non-emergency row seat. Last time I flew to Baltimore for work, I had a terrible experience with a different airline. It was $200 less expensive than most airlines, but I ended up paying more in baggage fees and seats. It was only a 1 hour flight and My boss said, "Cheap things usually cost you more, in money, time, and emotion" and nothing has been truer. I always assumed that flights were always unpleasant experiences. Now, I know better."
Cons: "The seats, while having more than average leg room, still weren't very comfortable. Not that I'm expecting a luxury experience while flying economy, but I felt as though the headrest was farther back than average. I can usually fall asleep on a plane and wake up without neck pain, but I really struggled to even figure out a relaxing position this time around. I also did not know that JetBlue did not serve meals on cross-country flights. Or, on any flights for that matter. Had I known, I probably would've picked up a breakfast sandwich before boarding."

Pros: "Free snacks/drinks, movie selection, crew was super nice"

Pros: "Efficiency. After flying another airline out and then Jet Blue home to CHS from BOS, my husband asked I just pay for Jet Blue only."
Cons: "By the time I get my movie playing, I end up missing the last 5-10 minutes...what happens at the end is a mystery"

Cons: "Boarding was delayed 45 minutes due to maintenance issues"

Pros: "I didnr like they charged 75 euro to carry on luggage"
Cons: "No"

Pros: "Everything except checked bag wait in sd"
Cons: "Bags took too long"

Pros: "Crew waa nice."
Cons: "One of my bags when it arrived in cleveland was all taped up. When i opened it in front of the JetBlue person there was no zipper or lock. All the contents of the bag were shuffed in as they fell out and some just threw them in ther and to close the bag tapped it up"

Pros: "Direct flight and it was a bit early. Staff was efficient and courteous."

Pros: "Short flight"
Cons: "Nothing"

Cons: "It is very difficult to contact the airline via phone. I had to wait almost an hour to speak to a representative. I was told I could call 36 hours before flight to get seat reservations. They should improve phone service. Otherwise flight was very good."

Pros: "Hassle free"

Cons: "Six hours late, then there wasn’t enough fuel and had to wait for paperwork multiple times. Hands down the worst experience I have ever had. I will not be flying JetBlue again."

Cons: "Super long wait time and delayed 4 times, the last delay being once we were already on the plane and specifically for “Catering”."

Pros: "Flight tee was excellent!"
Cons: "Not informed of gate change or delay in advance."

Pros: "JetBlue Service is Done Right and it is appreciated."
Cons: "New Seats are Terrible, they are hard, too short, the engineering is definitely not ergonomic...5 hour flight almost unbearable."

Cons: "The security and boarding area in Boston needs to be larger to accommodate a full plane of people and all others boarding their planes."

Cons: "Flight was delayed 4 times"

Pros: "Free wifi, good movies, comfortable flight, friendly crew"
Cons: "Cost me $125 to check a 60 pound bag, poor planning on my part, but still crazy expensive"

Pros: "Plenty of legroom, free entertainment, good snacks, friendly attendants plus a cheap flight gets an A+ in my book"
Cons: "Nothing"

Pros: "Long flight so drinks and snacks were appreciated"
Cons: "The rude pushy passenger next to me who kept push8ng 8nto my space and stated that because I was on the Aisoe and he in the middle he should be able to push me 9verbbut that was not Jet Blue’s responsibility. Although the crew offered to move him to the back which he refused but it did quiet him temporarily."

Pros: "There was a bit more leg space between rows, appreciated by this tall person."
Cons: "Stop charging $25.00 to click a button to select a seat."

Pros: "The kindness of the crew"
Cons: "Nothing"

Pros: "Crew was great and flight was mostly comfortable for a plane"
Cons: "We were delayed 3 hours (supposed to leave at 7:45 didn’t leave till after 10:30) because a food truck (food only for first class/paying customers of course) broke down right next to the plane and they had to tow it like, an extra yard away from the plane. I wish I got money back or something because I had to pay for extra transportation to get home... Maybe if I had gotten some actual food instead of just snacks and a water it would have been okay, but no."

Pros: "Crew was amazing!"
Cons: "Delay"

Pros: "Most things."
Cons: "The boarding pass said it was an E gate, indicating Terminal E. I went there and was told to go back to Terminal C, which was where I was until I printed the ticket at the kiosk and it indicated E. I went back to Terminal C and there was no signage to explain what was going on. So I had to go get in a line to get to an agent, who sent me through the entrance to C gates, where, it turns out, there is a passageway to Terminal E. This was tiring, carrying my bags, and a waste of time."

Cons: "Flight not on time"

Pros: "Jet Blue had the best price for my destination. Boarding went well. The seats were comfortable and the entertainment (tv movies, music) was good. The crew was friendly and helpful. And the pilot did a smooth landing."
Cons: "Had to use a kiosk after doing a mobile check in. The kiosk the kiosk malfunctioned and I had to go to a kiosk assistant ( a real person). There were a lot of travelers in line to get assistance after using the computer kiosk. That didn’t save any time."

Pros: "The flight attendants were very nice. The price (economy nonstop RT to Boston from Seattle) was excellent."
Cons: "JetBlue economy seats were uncomfortable or me on a long (almost six hour) flight. I had to get up and stand in back twice, as my rear end was so sore. Both flights were delayed 45 minutes to an hour. As this is my first time flying JetBlue, it didn't leave good impression."

Cons: "Flight delayed over 5 hours"

Cons: "Disgusting."

Pros: "Efficiency"

Pros: "we were assigned seats in the 5th row with extra leg room that we did not pay for. We were able to watch the bowl games while we were delayed after boarding."
Cons: "the plan was at the gate but the pilot was taxiing at JFK to come to Boston to fly our plane. Then after taxiing we had to return to the gate because of an engine problem so we were more that 2 hours leaving. Worse than that once we go to Charleston we waited more than 45 minutes for our luggage to get to baggage claim. Hard to be very complimentary..."

Pros: "Food and crew"
Cons: "Lost baggage"

Pros: "On time. Courteous and friendly crew."
Cons: "Nothing"

Pros: "The crew seemed nice and helpful. I appreciate a very decent attempt at free TV and free wifi. The seats are not crazy cramped."
Cons: "We were delayed (by the weather, I think), and the communication could have been a little clearer about the length of the delay. The snacks were okay, but I'd love something other than processed prepackaged salty or sweet stuff. The screens on the seatback headrests were not all in great shape, and I had some issues with the wifi."

Pros: "Being Mozaic and always buying extra leg room"
Cons: "Flight delayed 45 minutes after boarding"

Pros: "JetBlue is always an excellent airline to fly. Always know what youre going to get."
Cons: "The AC was broken or something of the sort, so it was very hot. Made the 6 hour trip extremely uncomfortable."

Pros: "Updates, treatment, professionalism of Captain and crew"
Cons: "Expected supper but it is understandable. It was past time"

Pros: "Good but could improve on food. We need more food, beside that I am satisfied"
Cons: "Service in general, nice plane it's new and large seating spaces"

Cons: "No prior notification of flight cancelation and, or delay. No one to pickup phone calls. Poor Networking and communication."

Cons: "The flight attendants were fantastic!"

Cons: "Not delayed"

Pros: "this is the airline"

Pros: "You know what you are getting with Delta"
Cons: "The economy seats were really tiny, this made the flight fairly uncomfortable"

Pros: "The crew was very friendly. The plane was very quiet (except for noisy crying babies)."
Cons: "Unless you can afford the higher priced "comfort class" or first class seats, the seating is very, very cramped on Delta's 757s. It's a good thing the flight was only 5+ hours (but that's not long enough to get any decent amount of sleep on this flight scheduled as a redeye)."

Cons: "Better allergy aware food."

Pros: "Friendly crew"
Cons: "We reserved exit row seats and when they changed the plane they gave our exit row seats to others."

Pros: "N/a"
Cons: "The crew members were very rude and they called me an IDIOT!! Yes they did because the forced me to check my carry on bag and i didnt want they are racists"

Pros: "I was in Comfort+ so there was a bit more leg room than standard economy"
Cons: "Even with Comfort+ things are tight."

Pros: "room and services"
Cons: "can't think of anything"

Pros: "We left early"

Cons: "they let someone get off the plane and it delayed the flight an hour and a half which caused me to miss my connecting flight. I now have to sit for a 5 hour layover"

Pros: "wonderfu crew... very helpul`"
Cons: ".."

Pros: "The selection of movies was great."
Cons: "The food. No herbal or decaf tea. No decaf coffee. The regular coffee and regular tea was awful; I like strong coffee and tea but on the plane it was terrible. The was not a vegan option for dinner. I thought the pilot announced complimentary beverages; soft drinks, coffee, tea & alcohol. Perhaps I was mistaken or maybe he was. I like the seats (reclining back with the seat bottom moving forward) except the seat bottom is entirely too hard and was bad for my back. The hot towels are a welcome touch. The ride was smooth, the pilots did a very good job."

Pros: "Everything went great. Flight left a little late but was fine and only arrived a little late. I like the side wings on head rests really help."
Cons: "Seats are always hard on long flights."

Cons: "After we boarded and were already sitting in our sits the stewardess came and removed our bags from the overhead compartment for another person with a larger bag! We ended up storing our bags under the sits in-front. The way it was done it was rude and with no consideration for our comfort."

Pros: "Got to London on-time (early, actually) and safely. The in flight meal was okay. The leg room in comfort plus was great, the mobile app was awesome, and the staff (check-in, gate, cabin and flight deck) were professional and friendly all around."
Cons: "The leg room was great, but as a broad-shouldered guy, the width of the seat was miserable. Unfortunately, the Delta 767 doesn't offer any upgrade for a wider seat beyond Delta One, and my employer won't spring for that. Too bad there isn't a premium economy option. Also, the entertainment unit in the seat next to mine malfunctioned, which you wouldn't think would impact me that much except that because it was "seeing" touches randomly throughout the flight, the screen would turn on, off, brighter, dimmer, play random stuff, and just generally be as annoying as possible to everyone nearby throughout an overnight flight."

Pros: "Easy and quick"
Cons: "No complaints"

Pros: "on time, good food, good films enough space to sleep in economy."
Cons: "the stewardess only went up one side of the plane offering eye shades and when i asked for one she seemed really miffed."

Pros: "Great service throughout. Friendly attendants and easy boarding/deboarding processes. Would fly international with them again in a heart beat."

Pros: "We didn’t order food and there was no online entertainment"

Pros: "Delta flights run one time and their fleet seems newer than most with comfortable seating. Having free movies in the seat back ahead of you is a big plus with a good selection of movies. Snacks are good and crew is always friendly and accommodating. We fly almost exclusively with Delta for the aforementioned reasons."
Cons: "Boarding is a hassle no matter the airline with few exceptions. You would think someone could figure and efficient method to get people on the planes. I suppose it could be the public that is the problem. Not a problem with Delta they run a good airline."

Pros: "Nice people. Very helpful."
Cons: "LOST MY BAG IN BOSTON BEFORE EVEN TAKING OFF!!!! Did not make it, and then won't deliver it when it makes it to Kathmandu! This is most distressing."

Pros: "The overall flight was good."

Cons: "Jet airways sucks"

Pros: "The only positive of this leg is that it was less infuriating than the flight from RDU to Boston"
Cons: "Delta's partnership with Go Jet seriously compromises the legacy carrier's reputation. I am a Delta fan - although flexible enough to use other choices when necessary. I will no longer fly a Go Jet operated leg when other choices are available. For my trips to Boston, that means Jet Blue. Sorry Delta. I'll see you back on a true Delta route."

Pros: "Great crew and passengers"

Pros: "Entertainment offered, USB charging options."
Cons: "Too much food offered."

Pros: "Within Europe KLM short flights are very good. They give you a snack and something to drink without charge."
Cons: "Seats,are a little tight but like most other airlines."

Pros: "Nothing."
Cons: "Reservation. Checkin. Seating. Flight."

Pros: "It was a really good flight minor turbulence towards the end. Flight was on time, smooth flight. NO tvs on this one."
Cons: "I wish they had more snacks like JetBlue but all was fine. TVs on every plane would be nice."

Cons: "The process of checking was very poor. One line was serving all of the Delta flights. Agents were very slow. Even when they started to serve my flight with priority still no impruvment. The agent who served me was so lost that he could not find the page with my picture and name in my passport!!!"

Pros: "Excellent boarding procedure and on time performance. Flight crew was great."
Cons: "Nothing"

Cons: "Old plane Zero entertainment First class seats worn thin and uncomfortable. I've been flying AA quite a bit lately and thought I'd give Delta another try. Too bad, it's clearly not up to today's standards"

Cons: "Seats don't have wings to rest your head on. The distance to the seat in front of me was of course way too small making it nearly impossible to use my computer."

Pros: "Smooth flying"
Cons: "The entertainment units were terrible. Touch screens effectively impossible to operate in this 737-800."

Cons: "I left my wallet on this flight. It was extremely frustrating that I was unable to speak to a live person to find out if the wallet had been recovered. I filled out the form online and now have to wait 2 to 3 weeks!"

Pros: "Boarding was efficient and easy. For the first time on any airline, the crew was over-the-top friendly and my special meal request was excellent."

Pros: "It's what I didn't like....as a Sky Miles member I should get a free bag. Small aircraft for a FL trip."

Pros: "I liked nothing, because the flight was 4hrs late and had 20 on standby."
Cons: "4hrs late, 20 on standby, missed connection, had to travel a day later and spent 14hrs in the airport."

Cons: "I'm just glad that we got to the airport 2 1/2 hours early because we needed it. We had to check a dog so we had to go through the special needs line, they had 2 out of 20 of ticket lines open. My wife also needs a wheelchair and after 45 minutes of standing in line, I spoke to one of the idiots that are supposed to be there to help and he went and got a wheelchair which I had to push my wife in the wheelchair through the zig zag line with 2 large suit cases and a dog. It took us an hour and a half to get tickets and then they called for someone to push the wheelchair and we where told to wait for them there. We waited for 10 minutes for someone to come but no one came so I started pushing her towards the Sercurity check line and finally someone came to push her and he stayed on his phone the entire time. When my wife got to the point where she needed to walk through the metal detector she was having a little trouble getting out of the chair so they told her to just stay in the chair and they would push her through in the wheelchair. When she got through, they almost strip searched her and patted her down like she was a criminal. That took another 25 minutes!!! They the guy pushed her to our gate and insisted on taking the chair back with him, so 5 minutes later they asked if it was anyone who needed assistance getting on the plane. I went up and told them that my wife needed a chair to get on the plane so they had to call and get another chair which took another 10 minutes and finally we got on the plane. It took us 2 hours and 15 minutes to get a ticket and go through Sercurity!!!! Very very very unprofessional!!!"

Cons: "Free streaming movies on WiFi did not work (the system was broken on this aircraft according to the customer support). We had 3 people flying together but did not get the seats assigned in one place. Yes, we did not pay extra for confirmed seats but since we were buying 3 tickets I think 3 seats close to each other (if not in one row) should be expected."

Cons: "make me sleep in the airport unexceptedly"

Cons: "They lost my duffle bag, and when they found it, my bag was in a whole different state, and once I finally received my duffle bag my items were wet and damaged."

Pros: "Why did my seat assignment have to be done at gate. I booked early and had picked a seat on eac flight."

Pros: "The staff was pleasant and very caring. I traveled with my sister who was in a wheel chair due to he ability to walk long distance and they were just outstanding. And I want to Praise Delta for their understanding and most caring and assistance in assisting me on changing of my return flight due to my husband had a stroke on Thanksgiving Day. I was able to leave out on Friday (11-27-2014) with no problem."

Pros: "Crew was great! Everyone I dealt with from Delta was very kind, professional and helpful."
Cons: "Hour and forty-five minute flight delay."

Pros: "everything was pretty calm and copacetic. boarding was easy, plane was clean. i was assigned a seat at the gate and got a seat with extra leg room, which was nice. we left more or less on time and got in just about 15 minutes late. i slept the whole time so i have no idea if they told us we'd be a little bit late. overall, pretty painless."

Pros: "There was no entertainment."

Pros: "The flight was fine and on time, the crew courteous and professional, but the first class experience offered little distinction from economy other than the modicum of additional comfort and legroom. There was no hot beverage service, and the gogo inflight wifi was spotty, at best. This was not the first class experience one would expect from a world class airline."

Pros: "Kind crew."

Pros: "Seat cramped"

Cons: "Truth is they practice in like cattle. I ended up sitting next to a ginormous woman. It was a very uncomfortable flight from DC to Charleston. Come on American you're better than that quit using such small planes!"

Cons: "It took only 20 minutes to fly there but 20 minutes waiting to get off the ground in 25 minutes to circle around Philadelphia before landing. Not good when they reduce the size of the seats to 17 inches most people shoulders are wider than that. No food service no snack no drink and just snarky empl"

Pros: "no"
Cons: "on time departure"

Pros: "Was not long enough"

Pros: "AA desk counter were v helpful"
Cons: "they are perfect in what they do"

Pros: "It was 3 hours delayed"
Cons: "Fly in time"

Cons: "Nothing you could do, it was a maintenance issue."

Cons: "maintenance. We left late due to a maintenance issue. Once the flight attendant notification alarm went off for 15 minutes."

Pros: "Crew tried very hard."
Cons: "Delays. Get on the bus. Get off the bus. Get back on the bus."

Pros: "Everything went smoothly. The flight landed early."
Cons: "Seat back in economy was uncomfortable for a shorter person. The head rest pushed my head so far forward that my back and neck were curved so much it caused upper back pain."

Pros: "Not a challenging process from beginning to end."
Cons: "Nothing"

Pros: "Nothing."
Cons: "Aircraft seating was terrible! Seats were way too close together. Seats were uncomfortable. Couldn’t even get an entire soda from the attendant. Made me remember why I dislike flying."

Cons: "Flight was delayed, but there was clear weather in both Boston and DC. Did not get home until after 1 AM, completely exhausted."

Cons: "This flight was delayed by almost 5 hours. While I understand there are some delays sometimes, this was the ONLY flight to Greensboro out of DCA, and the times kept changing throughout the day, even though the gate agents knew that the issue was that the crew was delayed. There should be backup crew available and when there are delays, the passengers should be kept informed. There should be other flight options available when this happens. I never received an apology from anyone I encountered throughout the process, and some personnel were rude even though I was polite."

Pros: "Perfect from start to finish"

Pros: "Liked sitting in the bigger leg room. Short flight was a bonus."
Cons: "Sat on tarmac a lot at both airports. They boarded all 9 groups so back to back, there was almost no line speration."

Pros: "Plane and fact that pilot was able to make up lost time"
Cons: "Plane had plenty of room for carry on bags. No need for valet bag check."

Pros: "The crew was helpful and fast in turning plane over."
Cons: "Flight delayed from 1015 pm departure to 1135pm, so I had to making my arrival at 1am. Hard are the person picking me up. Despite the fact that they moved my flight they closed the Aa lounge at 10 and kick you out, even though they moved my flight"

Pros: "Vegetarian meal was actually good!"
Cons: "They didn’t give me ice cream :("

Pros: "Although the flight was short, everything worked as it should have."
Cons: "I miss snacks! Even a bag of pretzels would have been appreciated."

Pros: "Big comfortable plane."
Cons: "No entertainment, no food at all."

Pros: "Friendly staff"
Cons: "Rickity old plane. Needs updates badly. No drink service options. Cash only bar? Hello, this is the 21st century calling the 20th... You can have your plane and payment methods beck."

Pros: "Nothing really, very upsetting start of a vacation."
Cons: "The layover in Boston was an hour or so, but the miscommunication between American Airlines and Iberia was such, that my luggage never left the US. I am very upset cause Iberia did not even provided any good ground help in Lisbon - Portugal, with the most rude personnel I ever had to deal with that was actually annoyed I was complaining they lost my luggage, they offer no assisatance."

Pros: "Smooth and easy flight."

Cons: "Food was not good at all."

Cons: "It was not British airline but was contracted to American airline. It lacked class."

Pros: "The person at the luggage area, she gave me the ticket, very nice and polite the only professional person."
Cons: "Didn't let me take my hand luggage, small that complies with the size and told me only at gate, I said I had things that could brake and showed no concern and they would send it to my final distinction instead giving it to me in the end of first flight...I've been traveling around the world and the disrespect for customers and poor service of most of US carrier is amazing... some African companies are much better. on the second flight, almost two hours delay, the plane from philly to Lisbon, old, just s few tv screens, exactly like the North Korean airways..., bad food, my tray stayed with me the whole fly, flight attendant not very professional with no concern for customers and job."

Pros: "Nothing"
Cons: "Lost connection"

Pros: "Overall the flight was good, on time"
Cons: "Nothing at this stage"

Pros: "Nothing"
Cons: "Cannot believe how American a treated it's passengers. 3 hour delay to JFK. No apologies. Missed connection to Paris. Not any customer service agents to be found in JFK at 11:30 pm. No explanation on what next. No hotel.. Nada. I'll never travel with American again."

Pros: "Boarding and debar king was quick."
Cons: "Attendant was surly, no coffee, no continental breakfast as indicated on the reservation. Very disappointed with in-flight service."

Pros: "The Resolution team assisted me initially when I arrived to correct an issue from my online attempt. The agent printed bag checks for me to my final destination and told me how to get needed boarding pass for the final stage. How wonderful to have pleasant and professional personal attention."

Pros: "Boarded quickly. Seats were comfortable. Friendly flight attendants. It was a quick flight, no entertainment used. Only had a cookie and water for food. Don't know about the other things."

Pros: "The flight between WA D.C. And Phoenix went well. Very nice staff, orderly onboarding"
Cons: "Arrived in Phoenix and hurried to my next gate for the flight to Palm Springs only to discover a delay in the flight. No marguees were updated, no explanation just the plane had not arrived. Soon after we were told of a gate change, the marquee then said the flight would not arrive until 11 pm it is a one hour flight, so we actually arrived at 10 pm."

Cons: "Attempted to make my connection which was in another terminal. Could not get onboard as they shut the doors. My rerouted flight was in a different terminal. Overall a very disappointing travel experience."

Cons: "Checkin"

Pros: "Crew was ok, did their best considering the circumstances, but even they were getting aggravated and were short with the passengers near the end."
Cons: "The Washington airport is horrible. The gate we left from was not a gate but a series of doors that buses came to. This wouldn't be so bad if they were able to handle it in an orderly way, but the airport showed complete incompetence in organizing anything and there were people everywhere trying to find the right door which kept changing on them, and the times kept changing...it was a mess. Then, when we finally got on the plane and were about to take off, the air traffic control tower called and said that their flight path was incorrect and to not take off...but didn't give them a new flight path for nearly two hours as we sat on the runway. Nationalize the airports in DC, fire the whole lot and start fresh, I'd say."

Cons: "Kayak keep giving me the wrong information. So I ended up canceling my flight and i had to pay for another ticket."

Pros: "The flight was short, only 1.35 hours."
Cons: "To start, the boarding process is a chaos. First class and executive platinums should board first, but of course the gate agent was completely clueless and rude, even to an ExPlat. Althiugh the flight is only 1.35 hours, I was surprised that flight attendants didn't even make an effort to offer a drink service. No turbulence or anything, just seems they were lazy."

Pros: "The flight minus was very fast, 26 minutes"
Cons: "N/A"

Pros: "The crew was great. The flight attendants were pleasant and helpful and the pilot gave timely and useful announcements. The coffee and free cookies were quite good as well (surprisingly, especially for the coffee)."
Cons: "As a frequent United flyer, I was a bit taken aback to see that AA charges for their movie streaming to your personal device."

Pros: "The head flight attendant was fantastic. I apologize I don't have her name, but she was courteous, which is a rarity these days when flying commercial."
Cons: "The boarding process was incredibly disorganized. There is poor spacing between the seating groups, which encourages a mob to stand right at the podium and rush the gate. Unlike United, which uses gates to separate Boarding Groups, American just leaves it to be a free-for-all that actually slows down the process and frustrates customers before anyone has boarded."

Pros: "Comfortable flight, good seats"
Cons: "No food, beverage service was mediocre, and there was no on-board entertainment"

Cons: "DC Gate agent was rude upon boarding. DC plane was very small and lacked overhead cabin room."

Pros: "Due to inclement weather, which I know is beyond the control of AA, I spent 10 frustrating hours of delayed, but then ultimately canceled flights. Followed by long customer service lines and "sorry buts" to flat out lying from gate attendants and stewardesses. I know most of the airlines do it but now that you are making a profit I think it's time to give back to the customer when weather complicates their travel. But most of all, please just give us the decency of the truth -- it sucks-- but we can handle it. Yes there will always be those out of control customers that scream and yell, but most of us, as what I witnessed-when it all breaks down--are chill and understand. Complimentary drinks. Coupons for a later flight. All hands on deck with crazy knowledge of the routes you fly to ease rebooking. I realize we as a people can't stop flying, whether it be for work or family needs, but you can't keep treating us like stupid cattle. Thank you whoever reads this for letting me express my frustration and thank you AA ultimately for getting me to my destination."

Pros: "Cancelled due to weather. Still stuck in DC. American's communication is AWFUL!"

Cons: "Jammed on bus to go to plane and no notice of what was going on. Passengers jammed into bus with no updates. AA sucks."

Cons: "Long delay at departing airport due to no flight crew"

Pros: "Flight staff nice"

Pros: "Boarding was a breeze"

Pros: "Flight speed"
Cons: "The crew needs to remember that we are all watching and listening to them hoot and holler with themselves. During the flight the head attendant was watching a movie on her personal device. At this point anybody could do her job"

Cons: "The air pressure in the cabin was awful. My ears hurt & it gave me sharp pains in my head. Even typical yawning & blowing nose did not help."

Pros: "Love Allegiant!"

Pros: "The crew was good and the flight was smooth."
Cons: "The seats were far too close to have any kind of real comfort."

Pros: "Arrived safely"
Cons: "Almost two hours late."

Pros: "I didn’t enjoy anything about this flight unfortunately it was my worst experience with an airline that I’ve ever had."
Cons: "I had checked my bag with was a personal bag and they said it fit inside the metal stand they had so when I proceeded to board another lady had told me I’d pay $50 or wouldn’t get on. She was very rude she let me friend with two bags go on without paying. I took four flights and never had this issue"

Pros: "The crew was very nice and professional. Seats were as comfortable as they can be"
Cons: "I really didn't have any problems , very pleased with the airline"

Pros: "We had about a 45 minute weather delay but those things can't be helped. The Captain kept us informed and he flew like superman getting us through all that crazy wind coming into Las Vegas. The plane was new and clean, the crew was great. Love that wide aisle...it eliminates that sardine feeling!!"

Pros: "Great fares even for last minute booking."
Cons: "Services and comfort as expected for the price."

Pros: "The crew was great. We left on time and arrived on time."
Cons: "I wish water was free. That is the only thing I don't like. I understand it's a cheap airline so everything cost extra, which is fine. But come on, water should be free."

Cons: "Check in."

Pros: "Very efficient. Arrived early."
Cons: "Seating very tight."

Cons: "Short flight"

Pros: "Our plane was struck by lightning and therefore not able to fly, so we were deboarded and left to wait until a rescue flight could come in from Boston. Over the course of 4 hours, the crew kept us updated with every little change and were all very helpful! Once we were able to board the rescue plane, the crew handed out complimentary candy and drinks to help ease the wait times. Highly recommended!"

Pros: "The staff were friendly and helpful and boarded us in an orderly manner."
Cons: "Staff are part time employees and do not arrive to check in counter until 1.5 hours before flight. When flying out of this airport you do not need to arrive 2 hours early."

Pros: "Timing and ease of travel"
Cons: "Nothing"

Pros: "Nothing, honestly. Constantly delayed, cheap airline with forced fees, only one I could take and I can’t believe you exist. You have horrible customer service"
Cons: "I will never fly you again. Sure you don’t care."

Pros: "Boarding was better than other airlines."
Cons: "Seats are uncomfortable and do NOT recline!"

Pros: "Friendly pilot."
Cons: "My reading light kept flashing off and on. So I couldn't read my book."

Pros: "Pretty empty flight so we were able to change seats. Good thing because my family wasn’t sitting together-$12 to pick or change seats ahead of time. Just be prepared and knowledgeable about this airline and other budget airlines and you will be satisfied. - pay for bags in advance, Try to weigh your checked bags before the airport, Bring snacks or drink on flight - otherwise you have to pay for it. Trenton and punta gorda airports are small, you have to walk to the plane. I love the small airports, no lines , easy parking!"
Cons: "Seats aren’t that comfortable and don’t recline even a bit, tray table is small."

Cons: "Flight was very late. Have to pay $45 for a carry-on bag. Seats were uncomfortable and have to pay for all snacks and drinks including water."

Cons: "The flight was delayed 9 hrs. We were going to NYC for 2 days. We missed an entire day--- cut our trip in half."

Pros: "on time, hepful personnel"
Cons: "my gate checked luggage was lost"

Pros: "From entering the airport, gate, and plane- nothing is more pleasant and efficient than Allegiant flights. I was able to attend my grandsons bday and back by start of the next week- round trip at REASONBLE prices! Thank you."
Cons: "I am ok with it but the walk way was so filthy on my return trip. I know plane was late and we boarded late... but a really quick vacuum would have taken only a few minutes. I realize it was messy from cl"

Pros: "Didn't mind paying for bags, seat, snacks, drinks,.....but a 10hour delay!!!! UNEXCEPTABLE Will NEVER use this airline again!!!"
Cons: "10hour delay!!! No weather problem.."

Pros: "Boarding speed and flight"
Cons: "Uncomfortable seats, does not recline, even water is for sale."

Pros: "Flights were all on time"

Pros: "friendly staff and clean enviornment. no nonsense flight."
Cons: "nothing to say except that seats could be a little more comfortable."

Cons: "Did not check in or take this flight. Trip up to NJ was so bad I could not fly back. Tried to contact company and was told they could not assist in anyway. So lost ticket cost. Live and Learn. Do not fly this line."

Pros: "Well-priced. Good seat spacing and aisle size, good atmosphere. Easy to find overhead storage and boarding is quite fast and well organised."
Cons: "No complementary drinks, no TV to watch. Which is fine since those aren't necessary, but it's good to know if that's something you're willing to pay extra for."

Pros: "Nice smooth ride"
Cons: "Could offer more options on snacks"

Pros: "Everything they could control went very well."
Cons: "The flight had a lot of turbulence, but that's not their fault. I thought the pullout handled the situation well."

Cons: "Nothing"

Pros: "Best flight for its Price. It was on time."

Pros: "The plane departed on time. The crew was very friendly."

Pros: "Fast flight. Good climate control"
Cons: "Flight attendants could smile or be a little more friendly. Overall good though. Could add wifi to flights."

Cons: "I didn't like how the air was turned off before we were allowed to leave the plane. It made it difficult to breathe with my asthma."

Pros: "flight took off on time"

Cons: "Significant Delay"

Cons: "Leg space tight. Seat didn't recline. They said the maximum width on the under seat personal item is 7 inches but space is big enough for wider than that. I felt that was misleading."

Cons: "No leg room!"

Pros: "The stewardess remembered us from the previous flight and was awesome to my son!"
Cons: "Kind of bumpy and a little late."

Pros: "Staff was extremely helpful and friendly. Plane was very clean and more spacious than any other airline coach seats. We departed on time and arrived 15 minutes early at our destination. Flight price was hundreds of dollars cheaper and the only airline which offered non-stop service from nyc to Knoxville, TN."
Cons: "Honestly i have no complaints."

Pros: "The price."
Cons: "Having then bill me for each little thing."

Pros: "The flight crew was nice."
Cons: "The staff at Ft Lauderdale airport was not customer focused. They were disorganized and rude. My friend paid $5 for his ticket to be printed and, at the very least, they should refund that. I'll never fly Allegiant again."

Pros: "Really smooth flight, quick and easy to Las Vegas..."
Cons: "Paying for checked luggage..."

Pros: "I thoughly enjoyed the flight.Crew was great."
Cons: "There wasn't anything I didn't like. ."

Pros: "The outbound leg went well except for the very uncomfortable seats that are thinly padded and do not recline. We left on time and arrived on time."
Cons: "The return trip left five hours late due to a faulty plane. I appreciate not using a plane that was mechanically not working. I also appreciate that we did finally leave on the same day we were to leave. The replacement plane was as uncomfortable as the plane used in the first leg of my round trip."

Cons: "It seems flights are always delayed or cancelled out of Chicago. My least favorite airport"

Cons: "Had to download the United app to watch in flight movies. Then it didn't even work. The only thing that would play were the trailers."

Pros: "Free carryon"
Cons: "Couldn't figure out wifi"

Pros: "On time, courteous & caring flight attendant & desk staff. Unable to understand pilot or first officer's PA announcements...language & microphone issues. Airplane is severely cramped so flight was uncomfortable."
Cons: "See above"

Pros: "All services where very good from check in to arrival In L.A."
Cons: "There wasn't anything I didn't like."

Pros: "The older planes of United Airlines could use some remodeling. The entertainment system with controls in the middle of the arm rest where the elbow rests is such a bad idea, didn't even bother with this crappy unintuitive system. It was annoying and flashy with bright advertisements or something popping up on a night time flight just sooooooo annoying, turning it off was not intuitive and had to ask the flight attendants how to turn it off during their very busy work of handing out packages with five miniature pretzels and drinks to the passengers, was happy to get a whole cab of juice to myself though."

Pros: "Polite crew"
Cons: "Food."

Pros: "People were polite."
Cons: "I got my flight switched earlier. Paid $57 for it. Then this flight got delayed almost 2 hours so I ended up in NYC at the same time and it threw off my whole work day."

Cons: "Comfort, service.., terrible'"

Pros: "The flight was smooth"
Cons: "The seats felt stiff"

Cons: "Again, seats are too close front to back."

Cons: "Tight seating for transatlantic flight. More importantly avoid Toronto at all costs. Need to clear customs and go back through security again on a connecting flight. Takes forever. Food was not good at all."

Cons: "Explained above"

Cons: "Boarding by zones causes passengers to have to stand longer while waiting to board, inconveniences them by having passengers seated in window and middle seats often arrive after the passenger in the aisle seat, and slows down the entire process because passengers settling into the front part of the plane frequently board and stow luggage while those seated in the back queue up behind them. Compared to boarding by row, the entire process is now one lengthy mess."

Cons: "How they canceled one of my flights just as I landed at my layover for that flight when I look back at Boston they had a direct flight ready for my destination. Very poor management I was stuck in Chicago with no money or food for hours then after they start boarding for my new flight they tell me that I may not be able to get on even with ticket in hand. It was a joke and very stressful"

Pros: "The gate at the Chicago airport was well designed. There was a line for each boarding group, and you could line up early. This is particularly effective for some Asian flights, which can sometimes be chaotic with many different nationalities all lining up."

Pros: "I broke my arm and all of the gate agents were wonderful trying and succeeding in getting me A seats for my comfort."

Pros: "Entertainment options"
Cons: "United chamged our arrival gate without a crew to man the jet way. So we sat for 20 mins this missing our connection flight."

Pros: "Good selection of entertainment."

Pros: "Flight from Calgary to Chicago was excellent!"

Pros: "Connecting flights in China need more of a layover I missed my connecting flight not happy it was a disaster going through immigration takes forever in Shanghai .."

Cons: "Delay and then having to change gates - at O"Hare that means walking and walking some more !! After being insulted during check in. The RUDE woman (poor English) with assisted boarding then the RUDE man that changed my name and my luggage he chose to send to Dayton OH -never been there in my life and he "dug" thru my luggage - as if he was searching for MONEY or GOLD -he pulled out a protein drink and I asked him to hand that to me so I could drink it as I am a diabetic - he shouted at me "I THROW AWAY'. During the two hour delay I could have used it !! Poor service I will fly American from now on !!!!!!!!!!!"

Cons: "While going inside the flight they told me there is no room for Carryon and gave me ticket to book the luggage. When I went inside the Flight there is lot of room to carryon's, why they have to lie this BS."

Pros: "Loved that it was an empty flight"

Cons: "Plane too small to support carry-on suitcases, so everyone had to check them gate side and then wait for them right outside plane. All the hassle of carry-on (carry belongings through airport) without the perk (having belongings available during flight)."

Cons: "One of the stewardesses had a terrible attitude. She was rude to people and rolling her eyes at them. She also seemed to be rude to her fellow co workers."

Pros: "The crew was awesome and the flight wasn't bad at all"
Cons: "It was suggested that I didn't bring my carry on with me so I left it to be voluntarily checked and it came back ripped"

Pros: "Great boarding at ORD."
Cons: "My seat"

Cons: "The flight was late by 5 hrs due to mechanical problems. The gate crew was confused about what to do and we ended up with several deboardings and boardings. Food was terrible. The entertainment system did not work."

Cons: "8 channels of looped shows and movies. Too long a flight for that...and then have to use my device to watch on the free part of the wifi.so no battery left. For this price? And I booked through Lufthansa but flew United. Bad form."

Pros: "the japanese speaking flight attendant was exellent! she was very observant to passengers needs. i was also pleasantly surprised by the entertainment system."
Cons: "there was a flight delay due to maintenance, which was inconvenient."

Pros: "Nice new plane"
Cons: "2 hour delay due to a name discrepancy on a passenger. Not fair to keep everyone waiting for one person"

Pros: "The vegetable ravioli we had on our flight was top notch and the crew did a great job of making sure everyone was taken care of on the flight"
Cons: "I flew economy, so I knew that I wouldn't be getting a lot of space. But I wasn't prepared for how much less space I would get compared to the other seats on the plane. I was uncomfortable for most of the trip."

Pros: "Very funny and skilled captain. Comfortable seats with lots of leg room"
Cons: "Crabby flight attendant"

Pros: "United offers so many free movies and shows it makes the flight fly by."

Pros: "Glad you didn't give priority to those with other designations like priority plus etc"

Cons: "Plane late leaving Chicago due to no pilot."

Cons: "Long delay for maintenance. Barely made my connection in Munich."

Cons: "I ordered and paid for food that they forgot to serve me. I had to go to the back to ask for my food. When I did they were rude about it. UA has offered a coupon for 50.00 that I can use if I fly with them again-- which would cost about 1000. No thanks, United. I'll fly with China Air."

Pros: "No delays."
Cons: "No complaints."

Cons: "Had an extended overlay because of an overlap booking with our pilot. He was on another plane that wasn't due to come in until two hours later."

Pros: "On time arrival, the food, the crew"
Cons: "No power outlet and very old entertainment system. United has introduced a nice wifi-based entertainment system but if you do not have power outlets to keep devices up the system is pretty much useless after one movie or less."

Cons: "Not only did we sit on the plane for over an hour before taking off, but on an over four hour flight I was refused water towards the end. When I asked for more than one glass I was rudely told and I quote, "you know what? No. We have other passengers who may want water." Are you kidding me? I sat down feeling scolded and like I asked for something ridiculous. We landed after 2am and most of the passengers were sleeping and I doubt anyone asked for more water since I didn't see the flight attendant move again. Perhaps she was upset that I interrupted her from reading her paper? Extremely displeased with my experience. I"

Pros: "Great"

Pros: "The last row was really comfortable."
Cons: "The lines set up to let people onto plane were disorganized."

Cons: "The flight was over one hour late departing ORD. We had approximately 15 minutes to make our connection at IAD. While I understand that the delay happened because the copilot was late because of a fender bender, I believe the delay could have been much shorter. Since they had telephone contact with the crew member we could have been boarded before he was on the plane and departed sooner. Also no reasonable explanation was given for the delay other than a crew member was not there."

Pros: "Mechanical problem, changed planes and left 5 hours late. Missed my connection to Taipei. While the airport hotel we were sent to was adequate, it wasted an entire extra day to get there."

Pros: "Can't say I liked anything about this flight or my interaction with United about it."
Cons: "Where do I start - tried not to select a seat until boarding, so I can get a chance at seating up front of the cabin - the online system selected one for me anyway that no one could remove. With 20+ seats open when I left for the airport - in the 20 minutes or so until I got there, they were all taken and I was stuck in a seat in Row 37 in the back of the plane that I didn't even select. The Premier Access line was taking 40 minutes to process and had to be moved to a regular line that took only 10 minutes. Plane was an old 767 with my seat mate overweight and spilling into my seat - since flight was supposedly full , no chance to switch. Flight attendant light wasn't working and had to go to them myself to get headphones that weren't provided. Overall, horrible experience I wouldn't want to relive again."

Cons: "I was informed today that one of my checked bags was picked up by another customer who eventually realized it was not her bag. She brought it back to the airport and refused to turn over the bag until the airport compensated her. (How this happened I have no idea because I stood right by the entrance of the baggage claim and never saw the bag come out). The customer refused to return the bag until the police became involved at which point she agreed to write a note confirmed she did not steal anything. The bag then needs to be sent to me in 2 days and I'll have to verify myself that indeed nothing was taken from the bag. I'm very concerned how this individual came to be in possession of my bag considering, again, I stood right at the entrance of the baggage claim conveyor belt from the time it started to when it ended. As a result, this experience really made me feel frustrated and violated."

Cons: "They knew we were on our way to the connection. They told us to run, we did. We were not aloud on the plane. Caused 10 hours of flight delays and cancelled flights because they could not wait 2 minutes.... Horrible experience."