90 min delay for a food cart that needed to be fixed.
Dakota get your mark get a second time McDonald’s that’s why I three times a month to Columbia experimented connected to New York either through Fort Lauderdale or Miami and I will never do either welcome back to travel with make up in one hour and the amount of walking washer 15 years old you couldn’t make it I need the Wi-Fi one minute same as the one before Never again
It was canceled twice. To the point I couldn't go on my trip.
The Wi-Fi didn't work at all. It was extremely frustrating.
I've experienced friendlier flight crews, but they weren't rude or bad by any means. I just chalk it up to being the end of the day.
they changed the plane to a bigger plane and my comfort plus seat was somehow downgraded to a regular coach seat.
The flight was on time. We encountered turbulence along the way but the pilot was always informing us of what was going on. The flight attendants were very nice.
Noisy squeaky airplane. But smooth flight and arrived early.
Flight attendants were pleasant especially considering the flight was full. Charger in my seat was inoperable and no entertainment available.
Those corn kernel snacks were too hard for my dentures
Pros: "The seat seemed broken. The main issue was that all shades were down. I thought when we took off and landed , window shades were supposed to be up? I felt like I was in a dark tunnel with shades down and lights the entire flight out and it was mid-afternoon."
Cons: "Social distancing"
Pros: "The crew was great and I really appreciate how they accommodated a family with 4 young children"
Pros: "The crew"
Cons: "Less turbulence haha"
Cons: "I could not access the games the lady next to me, and others were playing. When I decided to watch movies the earphones were so small they kept falling out of my ears, and I am a small woman. It was a long flight from Tokyo to Dallas, and the lack of diversion became a major irritant."
Pros: "Pilots made up for delayed departure. Boarding quick and efficient"
Cons: "Flight was delayed"
Pros: "Boarding was fine and crew were friendly with one exception. The in flight entertainment is great idea, except that the wifi went down mid flight, mid movie."
Cons: "First and foremost seats are very uncomfortable. Would expect American to realize that passengers will be sitting for 9 hours and the seat needs to have some cushion. Could not get comfortable so could not sleep. Most of the crew were friendly and courteous, but was the 1 who was less so. Wifi quit"
Pros: "Pilot was very careful went around the storm that we could see from out flight nicely got us home safely. Great job."
Cons: "Even though I had a priority boarding I was told that I was suppose to stay with group 5. As a BA silver traveller I didn’t get the boarding priority."
Pros: "I got there"
Cons: "Being on time for once"
Pros: "Desk attendant was very kind, but clearly had no idea what to tell us."
Cons: "See previous flight post, another delay for mechanical issues, another round of poor communication."
Pros: "Quick boarding"
Cons: "Before the flight boarded the crew had to be paved. They were busy chatting at a different gate while the whole flight had to wait for them. No sense of urgency. Very unprofessional. We had the front seat in first class. All night long the crew were talking loudly- difficult to sleep. They should be conscious of the passengers"
Pros: "Great service and fantastic landing!!"
Cons: "inflight entertainment wasn't working on my seat only which made my 6 hour flight seem even longer :("
Cons: "Flight was delayed six hours. Flight crew arrived late further delaying trip. Connecting flight missed. Promised hotel reservation by American were non-existent when arriving in Dallas. Had to try to sleep in airport. Will never willingly fly American again"
Cons: "Delayed for almost an hour because of maintenance issues. Then had to wait over an hour to get our bags at the carousel. Mind you this is after arriving at midnight. Didn't leave the airport till after 1am!"
Cons: "When I️ went to the gate to Ben seated they said there was overbooking, but 10 min before departure they allowed me to fly"
Cons: "All the different prices for seats. I think it is a stupid system. Miss the good old days of air travel."
Pros: "Old plane. No entertaining in seats for a 10 hour flight. Awful."
Pros: "Efficient, fast boarding and quick departure."
Cons: "Leg room was minimal. I am tall."
Cons: "Our connecting flight was late and they next flight left 5min early?! WTF! We missed the flight by 3min. 10 other people missed the flight too. Now our whole day is blown waiting nearly 6hrs for next flight."
Pros: "Spacious aircraft for a relatively short flight. I usually take a smaller aircraft that requires us to check our luggage. I'm reconsidering where I will have layovers now."
Pros: "Food and "free" drinkscomfort of seats overall"
Cons: "Comfort of seats in which to sleep"
Pros: "When the arrival time of the connecting flight was changed, we chose another set of flights."
Pros: "It was uneventful and nobody got aggressive or put hands on my."
Cons: "No free meal was served."
Pros: "The AA staff was very friendly. The flight was late due to weather. I believe I paid more more my seat class which proved a power outlet."
Cons: "I really couldn't rate the food or entertainment because there wasn't any."
Cons: "The flight was delayed, the ground staff made no effort to update its passengers as the mood to grow angry, however instead two of the counter people continued to laugh joke and talk between themselves as everyone grew more and more restless by 6:30pm"
Cons: "Flight was delayed two hours then canceled."
Cons: "The in-flight entertainment was out, and the a/c was barely working-not good for a four hour flight. Instead of addressing the issues the flight crew was more interested in chatting with each other. No pre-flight drink service in first class, they rarely even passed through the canin."
Pros: "I liked that there were no stops."
Cons: "I had an instant panic attack when our flight was delayed because a box cutter was found under a seat on the flight that just arrived. I get honesty, but I was seriously reconsidering getting on the plane, because what if they missed something? I was working out in my head what would happen to our pets if we died on this flight, because we don't have a will yet."
Pros: "That it went smooth and had room on the flight. Crew was good."
Cons: "Need more than just pretzels on the plane to give out"
Cons: "Where to begin? The pilot suggested we would "probably miss our connecting flight" but not to worry because he would be "moving quickly" through the air. Missed my connecting flight. Ended up stuck in Charlotte with no more flights to Florida. And the airline left my bag in Charlotte. Disaster."
Pros: "Flights were on time. Airport was clean."
Pros: "The fact I made the flight"
Cons: "Nearly missing the flight that my luggage did not arrive with me that I had to go back to airport 6 hours later to get it!!!!!"
Pros: "We had a delay due to an equipment malfunction. They deboarded us so we didn't have to sit on a hot plane. That was greatly appreciated. The crew and gate personell in Cedar Rapids were very friendly and organized in getting us all back on the plane as quickly as possible."
Cons: "We made up time in the air to Dallas. We arrived early and waited about 15min. Due to another plane being in our gate."
Cons: "Free wifi"
Pros: "One attendant did it all. And very well. Impressive."
Cons: "More snack options."
Cons: "Very turbulent day."
Pros: "Everything was very nice."
Pros: "Friendly staff"
Cons: "Delay, delay, delay, missed connection"
Pros: "Very annoyed with the direct tv. No gluten free option for food/snacking."
Cons: "comfortable seating. nice staff. on time flights."
Pros: "Again, on time and great crew."
Cons: "United Express flies out of Terminal A at Newark (EWR) and routinely they do not have Precheck lanes open. Despite flying on the Saturday after Thanksgiving they only had one mixed security line open. When I asked TSA they said they simply weren't staffed to have a Precheck line open. Everyone was working diligently but this happens every time we fly United out of Newark. Traveling with 2 small children it is incredibly frustrating to have to go through the full security line, take off our shoes, and take all of our electronics out of our bags."
Pros: "I got to my destination and didn’t die."
Cons: "Poorly marked gate. Late boarding time. Sat on shuttle for 20 minutes before they took us to the plane. Then we sat on the plane with the heat blasting and no air available. Flight was delayed due to maintenance."
Pros: "Flight attendant"
Cons: "No door operations"
Pros: "Left and arrived on time. Great flight attendant."
Cons: "Leg room was barely sufficient to open and use my laptop."
Pros: "A FUN HAPPY TIME AS THE CHAPS WHO SAT EITHER SIDE OF ME WERE CHATTY AND HUMOROUS - THEY WERE HAPPY THAT COLUMBUS DAY WAS TO BE CELEBRATED THIS PAST MONDAY AND WHEN I TOLD THEM I WAS TO CELEBRATE CANADIAN THANKSGIVING WITH MY SON AND HIS AMERICAN WIFE AND THEIR 2 CHILDREN - WELL LET'S JUST SAY THE 3 HOURS OF THE FLIGHT FLEW BY. SMILE"
Cons: "Late departure; tiny, smelly plane; cranky flight attendant."
Pros: "Boarding was easy and smooth. Even the seats in economy had plenty of leg room."
Cons: "I am not a fan of United WiFi. I was never able to watch more than five minutes of anything before the program had "unfortunately stop responding""
Pros: "That my suitcase was stowed"
Cons: "Waiting 11 hours for the flight"
Pros: "No one sitting next to me."
Cons: "I need more room."
Cons: "They could have used the bathroom to stuff a few more people on this flight. Whoops, no, bathroom not clean. Tray broken on seat. Seated in last row and asked to close bathroom door of it opened during takeoff. Seated next to very large passenger who wanted to share my seat. Sat on tarmac for 30 minutes waiting to take off. For this, I paid $650."
Pros: "Not really impressed"
Pros: "Not happy. Can't afford such high fees to reschedule flight to see my 82 yo parents. I would have to fly first class to have room for my broken leg now. Doctor won't approve flight since this just happened 3/28/17. But, I can't pay so much more to fly home after surgery....near the holidays. Just makes me sad. I had insurance on 1 flight so i hope i can get 1/2 of my ticket price back. Yup, I messed up the insurance on the 2nd flight. My bad. So I'm out for 1 ticket, and a broken leg and torn ACL and I didn't see my folks. Can you do anything to help me, United? Please? Thanks. Pretty tough week."
Cons: "Will be disappointed if you don't try to help."
Pros: "Flight attendant noticed my husbands t-shirt from Galveston and talked briefly about it. Smooth flight."
Cons: "Since it was a smaller plane the seating room was tight."
Cons: "Although the flight was scheduled to depart quite early, it was delayed twice. Weather was good, but incoming flight was late. Then there was no cabin attendant-40 minute delay. Few amenities in Terminal A of JFK."
Pros: "Enjoyed the free movies"
Pros: "I need some substance $400 for a flight And you offered me No water or snack"
Cons: "The gate agent for United at Newark was very rude and dismissive. Would not answer any of my questions or anyone who attempted after me. His attitude was very poor and seemed to not care about his job. Plane was late arriving in Portland Maine."
Pros: "Polite flight attendants"
Cons: "Had to wait 40 minutes for a gate"
Cons: "The flight was fine, but my flight was cancelled on the 29th and the agent who helped rebook my flight was abrupt, then I get to the airport on the 30th and the flight is delayed another 2 hours. Of course it was all "weather" related, so no help from the airlines. I'm not a satisfied customer. I would have flown Delta if it was possible."
Pros: "On time...."
Cons: "Bigger plane than usual.."
Pros: "Our connecting flight was more comfortable than flight from San Francisco"
Cons: "Delay because of change of plane and 3 gate changes"
Cons: "The pilot speeding up and then putting on the brakes time after time on flight from Norfolk 10:30 am to Dulles today. Very rough flight and it was beautiful smooth air today. I'm a private pilot and could not figure out what was going on,"
Pros: "Sucked. .the boarding process was a cluster.tiny bag of salted ceap..huge snoring man sweating on me in seat"
Cons: "Long wait on the plane on the tarmac."
Pros: "On time quick flight."
Cons: "No legroom, snack a joke, no entertainment."
Pros: "Free movies and wifi"
Cons: "On time arrived early"
Pros: "Flight staff was wonderful."
Cons: "Newark Airport. The terminal was probably 60 degrees. Navigation signs were the least helpful of any airport I've flown out of or into."
Pros: "Old aircraft, but it had the old more comfortable seats. Flight attendant was very nice."
Cons: "My 1.5 hr round trip ticket was $1000. No wifi. Snack mix was a mixture of pretzels and dried garbage. Stick with just pretzels United."
Pros: "Finally arriving at the destination."
Cons: "We were stranded in Newark with little to no air conditioning in 90 degree heat. Our flight was delayed 9 HOURS. I lost an entire day of my family's vacation because of United Airlines and their massive blunder. They said it was because there was no air conditioning, but at the same time they said their crew clocked out and we had to wait for new personnel to man the plane. I find it hard to believe that this couldn't be foreseen and avoided. By the time we finally got our crew, we then had to await for a storm to pass, and then 40 other planes had to take off first. All United offered in apology were $10 vouchers that expire in two days, and a free drink on the plane."
Pros: "On time and friendly to Portland as always."
Cons: "This flight didn't happen."
Cons: "Very small plane. I have to valet my carry on which meant removing all my medicine (I am a cancer patient) and my camera and carry them on board with me."
Cons: "Please read above--I was standing at the gate waiting to board when the gate rep told me and another passenger there was only one seat left--on a flight I was confirmed on! The other passenger said he had a family obligation and the rep handed him the last ticket before I could get a word out. I felt so disrespected and like my business and money meant nothing to United. Then began my saga to get to Portland. Unbelievable."
Cons: "Upon arrival the flight attendant left me stranded on the tarmack without a wheelchair for 20 minutes. I have serious balance issues and was terrified. My connection was very tight and I barely made my plane to Portland. The pilot finally saw the problem and got the assistance I needed. This was the most frightening wheelchair experience I have even had."
Pros: "Your staff."
Cons: "The delays."
Pros: "I had no complications before/during this flight. It was as if the air travel angels were smiling down on me, making little decisions like, "Sure. Give her that rare luxury of having no one sitting beside her... twice in a row. And toss in not one, but two of those United Airlines cookies." (Those cookies are sooooo good.) Really, at the moment, I can think of nothing anyone could've done any better."
Pros: "There were empty seats and the very polite flight attendant offered for me to move without me having to ask."
Cons: "I arrived at my final destination and walked to baggage claim. I was just standing there waiting when a young girl walked by me in a uniform and said rudely and almost annoyed, "do you have a question". I replied that I was waiting on my bag. She then said these are it and I said so my bag has been lost? Without any empathy AT ALL she again, rudely and now most definitely annoyed said Do you have your bag tag? I said yes and she proceeded to walk away to a corner office. I assumed I was to follow. She took my tag, no communication at all from her, I said what are you doing and she replied I have to file a claim. She then proceeded to tell me that Newark Airport was horrible and never travel through there if I know what's good for me. This was extremely unprofessional. I was simply wanting some guidance from her on what to expect etc. I had to ask her what my next steps were. She handed me a flyer and said if I had any questions to call baggage information listed on the pamphlet. I left. The next day at about 1 p.m. I called the number and the update said my bag had left the airport and was out for delivery. Keep in mind that I had to work the next day after the airline losing my bag and had to purchase shower items etc due to them being in my lost bag. Portland jetport and my home address is less than 40 minutes apart, yet my bag did not arrive at my home until 8:30 p.m. and I'm also not confident it would have ever arrived because I called around 7 p.m. and spoke with someone who called the delivery service to ask their ETA. I paid $25 to check my bag and yet it was lost. What did I pay for?! If I can help it, I will NEVER fly United again and I'll be certain to tell everyone I know about my experience with this airline."
Pros: "united customer service quickly booked new flight for second leg as I was not going to make it in time"
Cons: "I did not like waking up super early in the morning only to sit at airport for 3 hours because an escape hatch leaked and got the radios wet. only to have the nearest tech over an hour away. and for him to not be able to do anything but let it dry out. Then the flight attendants did not even do a beverage service."
Cons: "The plane never cooled to below 80 degrees"
Pros: "The flight to OHare was fine. No problems whatever. There was no entertainment. The juice was ok."
Cons: "The snack I could not eat for dietary restrictions."
Cons: "Deverted to Newark to get to portland"
Pros: "Very polite, upbeat crew"
Cons: "Newark airport a mess!"