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Scores according to KAYAK customer reviews
Cons: "Great flight. We were delayed but the crew kept us well informed and tried to make up time in the air"
Pros: "The crew was great, very accommodating food selection was nice."
Cons: "The cabin temperature was extremely warm"
Cons: "It was just the weather. I don't handle turbulence well. Delta crew was amazing as always."
Pros: "The crew. The option of movies! The plane ride."
Pros: "Was ultimately seated in Comfort+ even though I had an Economy ticket."
Cons: "Seat assignment with Economy ticket. More than willing to be asked to move for family seating, etc. Just feels nicer knowing you have an actual seat."
Cons: "Wifi was not working"
Pros: "The entertainment was nice."
Cons: "If the screen wasn’t behind the seat. I could hear the tapping of the person behind me."
Pros: "The crew were great. A little too warm on the plane at the back of the plane and too cold at the front."
Cons: "Since this was the first leg of two, the person who checked us in did not check our bags to the final destination. Then, when we went to go to check in for our second leg, they wanted to charge for our baggage again. Not cool Delta."
Pros: "The entire thing, food, service, and ..."
Cons: "More room in each seat"
Pros: "Crew was excellent."
Cons: "Snack can be little better."
Pros: "Very friendly crew with a clean plane!"
Pros: "The cheese bites were amazing!"
Pros: "17 minutes late, arrived 5 minutes early. Crew Friendly. If you agree ALL airlines screw you ( and they do) Delta is about as good as you can get."
Pros: "In flight movie in back of head rest. The kids thought I was the bomb when I booked this flight."
Cons: "The bathroom was smaller than my seat!"
Cons: "The seat was very uncomfortable"
Pros: "The Delta Help Desk at the airport was actually pretty helpful for the times I had to use them."
Cons: "Flight was delayed....3 times(more?) from late at night to early morning the next day. Delta Help Desk rescheduled me and got me a room at Howard Johnson’s for the night. Called HoJo’s to confirm they had non-smoking rooms available. Got on the hotel’s shuttle bus and the driver announced that HoJo was full and all voucher holders would go to Rodeway Inn but those without vouchers would go to HoJo....huh!?? Called HoJo and the same person I’d spoken to 20 mins prior said it was correct, that Rodeway was a sister property. The Rodeway Inn Metro Airport is pretty disgusting. This is my opinion after coming from remote Mexico and extensive travel in Africa. It should be torn down. Delta/HoJo should not send customers there."
Pros: "Smooth flight on new B757 with good entertainment system and Comfort+ seating legroom worth the extra cost but I was disappointed that the overhead storage bins above our seats were filled by pax from other seats before we arrived even though we were given priority boarding and the toilets were filthy."
Cons: "Boarding passengers should be more carefully controlled with amount and size of cabin luggage and where they place them. Toilets should be more frequently cleaned in flight."
Cons: "Having to wait a long time standing in line before boarding the plane."
Cons: "No offers of sandwiches on a 4 hour flight. Smooth flight - very good crew."
Pros: "And arrived early, too.☺"
Pros: "Departure was right on time and we actually arrived 15 minutes early."
Cons: "The inflight monitor worked but none of the data (GPS altitude or speed) was working."
Pros: "Everything was perfect !! Staff friendly"
Pros: "This trip into Merida was amazing from start to finish. Something was lost in translation with my handicap assistance in Atlanta, but the trip was lovely nonetheless."
Pros: "The flight itself was fine."
Cons: "The flight was delayed and it set off a slew of connection problems."
Pros: "nice people"
Cons: "need more food and drinks"
Cons: "no bed"
Pros: "Excellent leg room. Comfy seat"
Cons: "Seat couldn't recline back. Was a little uncomfortable for a long flight. Chair had crumbs on it before I sat down-it was easily wiped away meaning no one had cleaned the chairs or looked at them beforehand. Absolutely freezing. Wearing long socks and boots and my feet still felt frozen by the end."
Pros: "Everything from the check-in to the landing was great. We were well informed about what was going on with out luggage (we were on a regional flight) and the assortment of free snacks were superb! I guess I'll be a returning customer"
Cons: "I was expecting some form of entertainment (radio, overhead monitor, etc) on the CRJ700. But it really don't take away from the experience since T-Mobile partnered with the Wi-Fi service and I received a free hour of Wi-Fi!"
Pros: "I Love flying on Delta especially since I'm often upgraded to Comfort or first class."
Pros: "Boarding was good, crew was friendly and we were on time."
Pros: "Service and staff"
Pros: "Checking bags at the gate and picking them up at the gate on arrival"
Pros: "Quick boarding, clean plane, comfortable seats, the flight departed and arrived on time."
Cons: "The landing was a bit harsh, we couldn't connect to the airplane WiFi, so we did not enjoyed the entertainment."
Pros: "Friendliness of the staff"
Cons: "No complaints. I wish that the updates on the flight delay were a little clearer, but that's about it."
Pros: "They kept me fed and hydrated the whole time, they let you watch brand new movies free, the seats are super comfortable. They allow a personal item and carry on at no extra charge."
Pros: "Business as usual and we actually arrived abit earlier than projected. Cudos to the pilot and crew."
Pros: "Good heads up to turbulence."
Pros: "On time great staff"
Cons: "Little cold"
Cons: "Delay from Seattle to pasco."
Pros: "I had my own entertainment...none on the plane. No food...just pretzels."
Pros: "Clean, polite, informed"
Pros: "Nice and Easy. Great service before during and after the flight."
Cons: "Not being able to choose a seat with basic economy during online check-in. With all the issues about seating nowadays you definitely want to know you have a seat going on."
Pros: "Overall great experience"
Pros: "As Scheduled, staff hospitality"
Cons: "+$25 extra each bag, seats not near travel companion"
Pros: "Attendants were cheerful and extremely courteous."
Cons: "Legroom but that's because we can't afford 1st class. Hahahaha"
Pros: "Both flights were on-time, no gate changes. Staff was friendly enough, and seat back entertainment was appreciated. Everything went as you always hope it does for flights!"
Cons: "Unnecessary flight cancellation. I had friends taking the same flight at the same time at the same airport from different airlines and they came through for their customers. I received no consolation it assistance with overnight accommodations."
Cons: "We were delayed for an hour sitting in the tarmac because of “VIP” which sucked"
Pros: "Everything was on time schedule and crew was nice."
Cons: "When engines starts we had very strong smell at back seats. It was gone however after a while, but I still remember how it was dis-comfortable."
Cons: "Very turbulent day."
Pros: "Everything was very nice."
Pros: "Since it was an empty flight, I was able to spread out a bit."
Cons: "No entertainment. WiFi sucks."
Cons: "The flight was 5 hours delayed, no food was provided"
Pros: "Everything smooth! Yes, a couple younguns’ a little on the cryin’ side... but everyone has to get through that sooner rather than later (and, BTW, they had incredible legroom in Economy so whazzup with that???)."
Cons: "No WiFi on the short flight/old plane? I really like the free United movies to keep my mind off being up in the air. Wish it was standard on all their flights. It was also weird that the pilot came out of the cockpit before the flight and addresses us all using the crew mic. It was weirdly uncomfortable since it has never happened on any of the other 10,000 flights I have taken. Made me think something was wrong."
Pros: "Friendly staff"
Cons: "Delay, delay, delay, missed connection"
Pros: "The flight was very nice"
Cons: "Did not work"
Pros: "The crew was friendly"
Cons: "The delays"
Cons: "The seats are incredibly cramped. Also, they want $10 for 4.5 oz of cheese and crackers. Rip off."
Cons: "Had to fight to get seats TOGETHER and WE booked 2 months in advance."
Pros: "Flight attendant"
Cons: "No door operations"
Pros: "Boarding was easy and smooth. Even the seats in economy had plenty of leg room."
Cons: "I am not a fan of United WiFi. I was never able to watch more than five minutes of anything before the program had "unfortunately stop responding""
Pros: "No one sitting next to me."
Cons: "I need more room."
Cons: "Three hours late"
Pros: "Newer aircrafts"
Cons: "Delays delays"
Pros: "I liked that we didn't crash into snowy mountains. I like that we landed."
Cons: "OMG. First class seat "broken" - wasn't really able to lean back because it went "too far" into row behind me. Nope - that's actually how the chair is designed. Was asked to sit upright the entire 7 hour flight. IFE spotty at best. It kept rebooting and kicking me and others out. I guess food was "okay" as I honestly don't remember it at all. This is my last of 10 years at 1K with United. Moving airlines this year."
Pros: "We got my wife on a plane home in under four hours."
Cons: "United decided to bump some of their glorified bus drivers ahead of me on standby so I had to wait a full four hours in O'Hare listening to some doichebag from LA try to entertain folks at the Goose Island bar with his stories about selling franchises."
Pros: "Absolutely nothing."
Cons: "Terrible. Flight was delayed by an hour. Gate was changed. Only reason I found out was because of email updates. It wasn't announced over the speaker. Although "comping" a film was a nice gesture, it would have been nice if the films started from the beginning. So it was basically pointless. Woman who sat next to me was a train wreck. When the snack/drink carts came around, I asked for a drink it was completely flat and disgusting. Just an overall terrible experience."
Cons: "Missed connecting flight due to previous flight delay. Customer service was not very helpful with accommodations."
Pros: "Not happy. Can't afford such high fees to reschedule flight to see my 82 yo parents. I would have to fly first class to have room for my broken leg now. Doctor won't approve flight since this just happened 3/28/17. But, I can't pay so much more to fly home after surgery....near the holidays. Just makes me sad. I had insurance on 1 flight so i hope i can get 1/2 of my ticket price back. Yup, I messed up the insurance on the 2nd flight. My bad. So I'm out for 1 ticket, and a broken leg and torn ACL and I didn't see my folks. Can you do anything to help me, United? Please? Thanks. Pretty tough week."
Cons: "Will be disappointed if you don't try to help."
Pros: "Flight crew and ground crew are very professional."
Cons: "No complaints."
Pros: "Enjoyed the free movies"
Pros: "This was a short flight. The only issue was the boarding. Took a while for me to get to my seat."
Pros: "The crew was nice and the flight was on time."
Cons: "I couldn't get the wifi to connect to united.com. I was disappointed after paying $40 for the upgrade to economy comfort that the seats were hard as a rock and the upgrade didn't provide you anything additional - free drinks and snacks - like it does on Delta. The extra inches of leg room is not worth $40."
Pros: "I need some substance $400 for a flight And you offered me No water or snack"
Pros: "The staff was most welcoming and helpful! The space was good and we really liked the overall comfortability. Also, we liked the individual T.V.'S too!"
Cons: "Really no complaints"
Pros: "Polite flight attendants"
Cons: "Had to wait 40 minutes for a gate"
Pros: "Economy class had a lot of room."
Cons: "Nothing in particular."
Pros: "Sucked. .the boarding process was a cluster.tiny bag of salted ceap..huge snoring man sweating on me in seat"
Cons: "It was so great you idiots didn't realize that we cancelled this flight for a refund"
Pros: "Nothing actually except it was on time.. I do appreciate being able to bring my little dog on board with us although it cost alost as much as another seat. Thanks for letting us bring her."
Cons: "You put us all in very back seats and I am clostifobac.. It WAS HORRIBLE EXPERIENCE... LOuD AND NO RECLINING AND IN A CORNER.. OMG had to stand up most of way to keep from freaking out. And.. I HAD RESERVED MY SEATS..MAKES NO FRICKEN SENSE.. The tkt guy was rude when I told him I reserved our seats and now we are all 3 scattered everywhere alone. I think that's WHY HE PUT US IN THE VERY BACK BEING HATEFUL BECAUSE I WAS NOT HAPPY THAT UNITED DECIDED TO SEPARATE US FROM ROW I TO 30.. Also I am paying to bring my children to Mexico and I can't get points for it. Just sayin..."
Pros: "Free movies and wifi"
Cons: "On time arrived early"
Pros: "It was alright"
Cons: "It was united I should have used LAN"
Cons: "Needed more that a 6oz cup of water, no free movies/TV."
Pros: "Old aircraft, but it had the old more comfortable seats. Flight attendant was very nice."
Cons: "My 1.5 hr round trip ticket was $1000. No wifi. Snack mix was a mixture of pretzels and dried garbage. Stick with just pretzels United."
Pros: "Staff are nice and helpful."
Cons: "Everything is an additional cost! Food, tv, beverages and that is not how it is anywhere else unless you are on a budget airline or flight which this was not."
Pros: "Usually the crew members aren't very friendly and they look as if they're not enjoying the job. However, United crew was incredibly friendly!! I really enjoyed the 8 hour flight thanks to them!"
Cons: "The airplane was a bit too cold for me."
Cons: "This flight didn't happen."
Pros: "Wheelchair assistance"
Cons: "Crowded gate"
Pros: "The free movies on the united app were awesome"
Cons: "Very small plane. I have to valet my carry on which meant removing all my medicine (I am a cancer patient) and my camera and carry them on board with me."
Pros: "Your staff."
Cons: "The delays."
Pros: "Gate agent moved us to first class due to lack of seats in main. Nice to see they can do that."
Pros: "Flight in general was very good"
Cons: "No leg room. Seats are crammed in so close there's virtually no room to move, very uncomfortable"
Pros: "united customer service quickly booked new flight for second leg as I was not going to make it in time"
Cons: "I did not like waking up super early in the morning only to sit at airport for 3 hours because an escape hatch leaked and got the radios wet. only to have the nearest tech over an hour away. and for him to not be able to do anything but let it dry out. Then the flight attendants did not even do a beverage service."
Cons: "The plane never cooled to below 80 degrees"
Cons: "PRICE, overcrowding, crying kids, crew wasn't very polite they seemed irrittated"