Daily cleaning, installation of cabin HEPA filters on flights from Channel Islands to California
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Scores according to KAYAK customer reviews
Pros: "Crew were polite"
Pros: "The time and the route and seat pitch."
Cons: "Food and crew."
Pros: "Premium class is good value on the A380 but not quite to par on the older 777s"
Cons: "Rerouted thru LA and I have filled in all the challenges faced in previous review."
Pros: "Efficient well groomed staff, thoughtful amenities such as baby seat belts & toiletry kit containing toothbrushes. Palatable tasty cuisine."
Pros: "The best airline in the world!"
Pros: "We had a delay in boarding and the gate crew kept us updated every step of the way. BA remains my favorite to fly long-haul: even in coach, the seats are reasonably spaced and comfortable, the meals are tasty and filling, and the cabin temperature is consistent. Especially appreciate the wine with dinner, which always helps me sleep half the flight away!"
Cons: "The entertainment system on our plane failed in (according to the flight attendant) about half the rows, including mine. That didn't just mean spending 7 or 8 hours of a 10-hour flight unable to watch films, check the flight map, or charge my phone. It also meant that I couldn't call for a flight attendant or even turn on my overhead light, which was really inconvenient."
Pros: "Crew was nice and food was decent. The seats were also as comfortable as they can be when you’re in them for 11 hours. It was also kinda fun that they came around with ice cream (never had his before)"
Cons: "We had just a double seat but the center divide only went up half way, wouldn’t go all the way up. Since I was flying with my husband this was disappointing. They also didn’t make many beverage trips considering this was a 11 hour flight a little surprising since we had a 6 hour one that brought drinks more than this one. Also stingy on the drink size so it was disappointing to set less and then come around 1/2 as much."
Cons: "BA cited computer glitch in London. Flights were severely delayed. Fortunately my connection was rebooked. Just minus 6 hours of my time."
Pros: "Arrived ahead of the schedule"
Cons: "Not even a free bottle od water included in price of the flight anymore."
Cons: "Vacation was cancelled due to illness."
Cons: "Delay and rerouted"
Pros: "flawless flight, pleasant captain, friendly crew, free drinks, better than average food, enough food, toilet rooms not crowded, entertainment as good as can be expected, charging stations, reclining seats to the extreme"
Cons: "music could have more variety. window shade jammed... could not close, light broken, impossible to extricate oneself from seats due to reclined seats in front."
Cons: "didn't know what meals would be offered, as they were not listed on itinerary, so I bought food too in the airport"
Pros: "Food, drinks, pillow, blanket, movie options."
Cons: "Flight was delayed by an hour."
Cons: "Very big delay!!!"
Cons: "Boarding took an extremely long time because of added security measures that did not have prior warnings."
Cons: "seats are too small - but y'all know that!"
Cons: "Total confusion boarding following a three hour delay. Food terrible. The total opposite travel experience flying BA to London. Very disappointing experience returning home on BA"
Pros: "Quickly loaded full, huge plane. Excellent demeanor from stewards. Seats very comfortable in econ class. Were as on time as they could be. Superfast deplaning. Couldn't be happier."
Cons: "Not a thing"
Pros: "Excellent staff Clean bathrooms"
Cons: "the only hard part was the boarding in London, very hard to hear the boarding directions. Kind of chaotic. BUT it all worked out"
Pros: "On time, lunch"
Cons: "No entertainment but it was only a two hour flight"
Cons: "For the 2nd time, neither me or my husband got our food choice...it has happened everytime we have flown. And we purchased full fare business class seats! I can understand once and maybe for one of us but it has happened EVERY time. MOST IMPORTANTLY, I sadly left my laptop onboard and I called the number for SFO BA Lost and Found for 48 hours....every 20 minutes. NO ONE answered and no one returned my messages. I finally had to drive back to the airport to talk to a human....a 5 hr round trip. No laptop turned in and it didn't turn back up in London. So clearly, cleaning crew stole it. That in its own right is a problem but NO ONE returning my calls. Completely unacceptable. I got the duty manager's email and emailed him TWICE over TWO days before he returned my email. I highly doubt I will fly BA again, I'm afraid."
Cons: "Legroom is extremely tight."
Pros: "aer lingus was good"
Pros: "The air plane ran out of fuel we had to divert to San Jose we waited two hours because of weather and because the paperwork had the wrong pilots name so they wouldn't let the plane fly. Therefore we waited in the airport all night because neither British airways or American Airlines would help us We waited here all night with no sleep no one would give us a hotel or a meal we have now will be getting into London 24 hours later than planned and we will be out about $1000 in hotels in two hours we had booked that were non-cancelable . Multiple phone calls to British airline Waze and to American Airlines for all of the helpful"
Pros: "Everything was great"
Cons: "Not much space. Seats were too narow."
Pros: "Lots of movies, excellent quality."
Cons: "Very crowded, otherwise okay."
Cons: "The lady at the check in counter changed the seat I paid to reserve from the front to the back of the plane without informing me"
Pros: "The seat was nice and movies onboard were entertaining."
Cons: "No personal AC vents; one small "meal" in the first hour followed by one small snack of popcorn a few hours later on 11-hour flight made it seem longer."
Cons: "Did not make it. We are still stuck."
Pros: "Entertainment selection"
Cons: "Snacks were carb heavy and protein low"
Cons: "The BA ticket counter did not open early enough with enough staff to get all passengers checked in time. As such, the plane was delayed and we missed this connecting flight. Other people were in the same boat. We had no chance to make our connection but others did. While the flight crew offered weak apologies advising they had no control, they made no effort to help connecting passengers in ways the could control. Such as asking all passengers to remain seated allowing connecting passengers off the plane first. Something I've seen done on many other airlines numerous times."
Pros: "Loved it all"
Cons: "no wifi"
Cons: "So jammed in the damn airplane you couldn't move!!! Stop the caring about the money so much and start getting back to customer service. What a concept"
Pros: "Crew and ground personnel extremely polite and helpful. Good entertainment selection. And there's room for everybody's carry-on! Comfortable airplane even on coach, besides the 2 sore points on the "don't like" pane."
Cons: "Airbus A380, so boarding and de-boarding took some time. Aircraft interiors are made per airline requirements, not simply by aircraft manufacturer. On an airplane that will always be use on long haul routes I won't expect the usual non-really-reclinable last row of seats. Moreover, the armrest does not disappear between seats when moved upwards, it goes up only 45 degrees. Quite a nuisance traveling with your s.o. or children if you want to lean on each other."
Pros: "Airbus 380 - smooth and quiet"
Cons: "nothing it was good"
Pros: "A very long flight but decent food, good entertainment and leg room surprisingly not bad"
Cons: "See above."
Cons: "Each rep we spoke to said they couldnt help us and to just open a support ticket online.. Kept telling us they dont have a customer service team who can help us and its only available online."
Pros: "The crew was friendly and helpful"
Cons: "The meals are very high in carbohydrates, much of which I and others cannot eat. Please provide healthier choices for all passengers such as fresh fruit, vegetables, cheese and nuts."
Pros: "Seats were cushioned and comfortable, entertainment screens were crisp and colorful, restrooms stayed clean and maintained throughout flight."
Pros: "Food Movie selection Flight attendants"
Cons: "Nothing: everything was beyond expectations"
Pros: "entertainment crew comfort"
Cons: "Flight arrived late, didn’t land at the specified time. Loss the connection."
Cons: "Food, all flights—ugh!! Basically bad school lunches."
Pros: "Modern screens and seats"
Cons: "The temperature of the entire cabin was super hot during the 10 hours of flight. Very discomforting"
Pros: "The entertainment was ok."
Cons: "The staff was rude and ignored me and the person who sat next to me drinks we ordered (just simple water and a coke). They offered a variety of meal options, yet when they got to me they said they only had a beef option so i had no other choice but when they went to the person behind me they had dif"
Pros: "I really like the fact that I could check the baggage the day before the trip. This was very helpful and I could avoid keeping the bags during a long stop in Madrid."
Pros: "Crew was friendly."
Cons: "Couldn't find out online which gate my flight was leaving from. Long bus ride from jetway to plane. No in-flight entertainment, uncomfortable seats."
Cons: "Boarding procedures are a disaster. The plane arrived early however there was not a gate available for 45-60 minutes. Removal of the bags for customs inspection also took over 45 minutes. We then missed our connecting flight Out luggage made the plane but we didn’t!"
Cons: "Offer drinks, water"
Pros: "We almost lost the flight because of long lines at customs and the crew waited for us and let us board the airplane."
Pros: "Gate was extremely crowed and disorganized. Non-European citizens must present passport. That requirement should be clearly stated."
Cons: "Travel notifications should mention documentation requirements."
Pros: "helpful crew, fast boarding"
Pros: "It was my first flight with Iberia - I was very pleased with the entire experience."
Cons: "Legroom a little scarce on a 12-hour flight, even though I'm only 5'7" tall."
Cons: "We had a terrible experience with iberia airlines,working with british airways.We almost missed our fl8ght as they cannot find info about e tickets in the computer(otherwise i had tge print out of our tickets). Truly it was a night mare for our family. But we are really glad that we were able to board in the nick of time and finally home ."
Cons: "Crew couldn't say if there was or was not meat in the meals."
Pros: "Flight time"
Cons: "That I fly in Tourist"
Cons: "JFK-Madrid flight got delayed by 3 hours which would cause me to miss my connection for Madrid-Split (~2 hour layover), I asked the Iberia representatives at JFK about changing the flight and they reassured me that “the connecting flight would hold for us” and “no need to change our flight”. To our surprise the connecting flight already left when we arrived to Madrid. It’s clear that this was a case of “not our problem” from the JFK Iberia ticket agent. Rather than helping us find a viable alternative for our flight (namely a flight that doesn’t arrive more than a full day later) before leaving for Madrid they shipped us to Madrid where there were poor/no options for getting to Split at the original planned time. I’m very upset that I’m going arrive more than a day late to my destination and that I was blatantly lied to by the Iberia agent at JFK, never ever going to book a flight with Iberia again."
Pros: "Very nice crew members!"
Cons: "The food was So So. We had to take a bus to the plane out in the middle of the taxi area. Sat on the bus for several minutes be fore they would let us board."
Pros: "The flight was on time."
Cons: "The plane was in bad shape, dirty and the seats were very worn out. There was no entertainment."
Cons: "Lost our luggage"
Cons: "The plane was too cold. It doesn't matter they give you a blanket it's uncomfortable and a waste of energy"
Cons: "That plane was way to small for that long of a trip! Very very uncomfortable. No leg room and it got worse when the person sitting in front of me leaned his chair back!!!"
Pros: "Who assigns the seats? A monkey?"
Cons: "Who assigns the seats? A monkey? Half my party was seated away from me (including my 5 year old daughter); we were put in an exit row and then moved. Everyone around us was sitting apart from their traveling companions so that we talked over each other. The whole thing was absurd."
Cons: "Few minutes late. Which caused us to miss our main flight. Still have no luggage. Why would flight like that be scheduled so close together. Impossible to accomplish after going thru customs."
Cons: "The lack of legroom is a lawsuit waiting to happen. I am 5’10 and my knees were planted firmly in the seat in front of me. I’ve had 5 knee surgeries so this made the tight squeeze even worse. Furthermore, the inability to move is cause of blood clots."
Cons: "Small plane. Poor landing."
Cons: "didnt get support for connecting flight. Flight was delayed in run way making us miss the connecting flight."
Pros: "Excellent meal in premium economy. As good as business class on other airlines"
Cons: "Boarding process is excrutiating"
Cons: "Did not offer water and seats were very uncomfortable."
Pros: "Food was delicious and good variety!"
Pros: "At this moment only the entertaiment."
Cons: "I would have like them to have been more humane and provided me with enough information so I could go ahead and get me something clean to wear right away. Tonight after I called they still don't have information on my luggage, and overall should have a better management, cause once I give my luggage to them, I expect them to care for it, that is implied on the customer service agreement."
Cons: "Connecting flight by the same airline put us only 10 mil late. The plane was still at the gate, but they did not let 15+ of us on board and left. We had to wait for 2 hours at a very unfriendly customer service to get placed on another flight."
Pros: "Great crew, good dinner but below Average breakfast"
Cons: "The plane was absolutely freezing. It was so uncomfortable. And no leg room whatsoever. I couldn't even cross my legs."
Pros: "On time"
Cons: "EVERYTHING was a charge Water wasn't even offered."
Cons: "Doctor recommended not to travel but no credit given."
Pros: "Good selection of entertainment and crew was very nice."
Cons: "We had to sit on the plane for almost an hour because our gate wasn't ready."
Pros: "They really know how to treat passengers. We enjoyed flight and the food was great. I haven't eaten so much on a flight in he last 14 years"
Pros: "Nothing in particular"
Pros: "I liked the air crew and the media systems on the plane."
Cons: "I did not like the fact that we were charged 75 euros because our bags were .5 kilos over weight. The lady put the bags through before giving us the cost and the option to move things around into our carry on bags. That was extremely disappointing."
Pros: "Crew was nice and entertainment options were great."
Cons: "Boarding process out of Miami international was disorganized and unpleasant. Crew did not have control over the order for boarding and it became a bit of a mob."
Pros: "Lots of leg room, comfortable and very nice staff."
Cons: "See Above. There was a 2.5 hour delay. I was worried I would not make my flight to Vigo, but I did"
Pros: "Movie choices on flight, crew was also very friendly."
Cons: "Boarding process at MIA was disorganized."
Pros: "new plane"
Pros: "crew was awesome"
Cons: "how long and unorganized both checking in and boarding"
Pros: "Flights were on time"
Cons: "Business class service, there were no pre flight drinks served. There was no entertainment."
Pros: "So refreshing an experience after AA: Iberia's Airbus was clean, their staff efficient, and professional, and electronic updates were provided at every connection! WOW!"
Pros: "Fine for what you paid for"
Cons: "Stewards keep trying to speak in Spanish to you. Every time again you have to ask to repeat in English."
Airlines flying from Channel Islands to California have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Channel Islands to California
Masks required on board, masks provided on flights from Channel Islands to California
Social distancing seating
Middle seats unavailable to book on flights from Channel Islands to California
Testing for antibodies, testing for symptoms for flights from Channel Islands to California
Waiving of change fees. Search flexible flights from Channel Islands to California