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Cons: "boarding was difficult. no rhyme or reason."

Pros: "Everything about Delta has been great. Especially the attitude of the staff"

Cons: "Plane was hot and sticky. The air from the vent was not cool."

Cons: "Multiple delays made us miss 4th July celebrations"

Pros: "Great staff."
Cons: "They lost my bags in Amsterdam."

Cons: "Great"

Cons: "Delta needs air conditioning on their flights"

Pros: "All the attention bestowed upon me"

Cons: "Disembarking could be more efficient"

Pros: "Everything was amazing"

Pros: "The free upgrade"

Pros: "I like being able to charge my devices"
Cons: "Better movies"

Cons: "Our itinerary was canceled"

Pros: "arrived a bit early"

Cons: "No food on board and we were hungry"

Cons: "Perfect travel day! No issues whatsoever"

Pros: "yes"

Pros: "Nothing more to say!"

Pros: "It’s become a mediocre airline."
Cons: "Everything."

Cons: "At least one hour late"

Pros: "N/A"
Cons: "Chinese Eastern did not try to help and solve my problem."

Pros: "First time flying into Daytona and it was super easy."
Cons: "Nothing"

Cons: "plane was a bit old. tiny tv screen"

Pros: "All the movie choices. Wish TVs came in all aircraft and/or flights 2+ hours. :-)"

Pros: "Short and easy"

Cons: "Na"

Cons: "The new "class of service" rules are really awful. "Pay for privilege" is terrible customer service."

Cons: "Crowded seatibg"

Pros: "The plane had mechanical so we had a long delay. No fun"

Pros: "Food and service was nice"
Cons: "Very long route to my final destination"

Pros: "I was given a complimentary upgrade."

Cons: "Took forever to board and get off the plan."

Pros: "The fact that there were no snakes on this plane :-)"
Cons: "Same issue... there were no snakes on the plane :-/"

Pros: "Pilots skill - it was raining hard when we landed"

Pros: "That I was able to sit next to my husband"
Cons: "Everything else."

Pros: "Everything went smoothly."

Pros: "Everything went smoothly"
Cons: "Not anything"

Cons: "Having my knees jammed into the back of the seat in front of me all flight wasn't very thrilling. Seat was pretty hard too."

Pros: "The airport in Belize is much more managemable than most in the US."
Cons: "Slightly crowded waiting area"

Cons: "My selection was not available"

Cons: "No beverage service"

Pros: "It was perfect. I have no issues. Thank you"

Cons: "Don't get your hopes up about the wifi....it's not free. There's a charge, per hour, for usage."

Cons: "The leg space in the coach is TOO close and not comfortable. Too cramped."

Pros: "Excellent, as expected from Delta"

Pros: "On time!!!"

Cons: "Rude"

Cons: "The seating was entirely to small"

Pros: "Service, space, on time, organized, friendly. Continue to do what you do Delta!"

Pros: "Prompt boarding and good directions from the crew"
Cons: "AA cancelled the Dallas flight before this one so they could fill up our flight. This does not seem very considerate of our health during a Pandemic especially with their messaging about social distancing. They also did a very poor job of keeping people patient in the deplaning process. They should have better messaging and a very non threatening way of encouraging passengers to be patient and courteous. Maybe they good offer each passenger a choice some type of goodie like a mint or a chocolate that says "please enjoy this while you wait for others to exit the plane"."

Cons: "Overall good flight however the WiFi didn’t work"

Cons: "One of the crew at the airplane was really rude was a Male. He needs be more sensitive with special needs passengers."

Pros: "Crew was nice, especially the AE crew"
Cons: "No delays, there were 4, communication via text was nice, but a reason why so many delays would’ve been nice"

Cons: "No screens at all for a 5 hour flight. No charging outlets. Terrible flight comfort."

Cons: "I bought WiFi for my iPhone on the flight and could barely use it because it kept kicking me off and was super slow."

Cons: "Ramps up to the plane are a challenge for someone with movement problems. They had a mechanical issue that delayed departure for almost an hour for lack of a single screw."

Pros: "Crew did a great job!"
Cons: "Not much everything was smooth."

Pros: "Flight attendant was a little rude"

Pros: "I liked that we arrived on time. Besides that. Not much."
Cons: "Having to us use our cell phones to watch a few channels was terrible. No movie. No help. You were just left on your own. Total of waste of time. Give us a monitor. Give us options. You are American Airlines, not Allegiant Air"

Cons: "They left me! I know I was a “runner” but they knew I was just already going through security and it’s only a 3 terminal airport! They even asked if there were any runners!"

Pros: "Fast"
Cons: "No amenities at airport"

Cons: "Flight was delayed so had to drive to connecting city just to make it home."

Pros: "the movies selection was quite nice"
Cons: "I have to run to get to my connection flight"

Cons: "On time"

Pros: "On time and quick."

Cons: "The cabin heat was way too high, I actually was sweating. Boarding took 35 minutes"

Pros: "Nice people to fly with"
Cons: "nothing"

Cons: "Seating is a bit cramped."

Pros: "everything was smooth"
Cons: "Nothing bad about the trip"

Pros: "Nothing"
Cons: "Comfort, timeliness."

Pros: "The planes were on time. On our way down to Cozumel. The pilot let me 4-year-old son see the cockpit. Which was AWESOME, they were great As well as the flight crew on the way down. The trip down was terrific, If AA had this level of service all the time I would fly with them all the time."
Cons: "The trip home was more of what i expected from AA. The check-in process was slow and i was overcharged for my bike, On the way down it was $25 the same price as previous AA flights, On other airlines, it also just counts as a piece of luggage. On the way home i was charged $150 oversized luggage, yet it was <50 lbs and within the size limits. The flight crew was not overall friendly. Very business like and not warm at all. If they were a restaurant i would not be returning. The locks on my bike case were both broken off. the case was not locked. Nor was this done by TSA as they would have left a note as they have previously done."

Pros: "Excellent flight. No complaints!"

Pros: "Punctuality and clean plane"
Cons: "That I bought a ticket for British Airways and found out that American was my carrier to Dallas as well as Paris."

Pros: "Got to my destination..."
Cons: "Seat was tiny. Felt crammed in there. I'm just 6ft tall, but couldn't even use the headrest...it was a back rest. No individual inflight entertainment on a 3 hour flight? I've had screens in front of me for hour long flights. Left 30 minutes late with no indication as to why. Just one of the most uncomfortable flights I've had in a long time."

Pros: "Nothing at all"
Cons: "Never should have been on this later flight which also took off late. And I don't even know where my luggage will end up. I should get an apology and cash for my troubles."

Pros: "Flight was on time"
Cons: "Since we have an AAdvantage CitiCard and are AAdvantage members, it is disconcerting to have to claim your privilege of 1 free bag and priority boarding each time. This is embarrassing at the gate especially since it looks like we are cutting the line. What good is this "privilege" if you have to assert it every time or hold a credit card in hand with your carryon and boarding pass. This should be included in our ticketing at the time of purchase and upgraded on our boarding pass if we use the damn card for the purchase. It is now not a "privilege" but an inconvenience."

Pros: "Prompt boarding"
Cons: "I could never sync in the entertainment app and wifi"

Pros: "Safe, efficient and pleasant flight. I would fly American again. I appreciate getting a soda and snack included."
Cons: "No movie. I got "spoiled" on flight from Seattle to Phoenix with a movie perk. Was looking forward to another on the 2nd leg of our trip. I thought maybe it was an "American" thing. ... but apparently just got lucky on first leg."

Cons: "When I arrived in Kingston after a long day of traveling only ONE of my TWO checked bags arrived that has my clothes swimsuits shoes jewelry and a host of other important items"

Pros: "The crew for the most part were friendly. Boarding was easy enough"
Cons: "The one thing that stood out was that the flight attendants weren't offering water outside of the regular beverage service. I've never been on an international flight where there wasn't almost a constant flow of water. I was so parched after 8 hours. It seemed unusual. Also the seats are so small. I'm only 130 and 5'7" and it was a tough ride"

Pros: "The trip, in general, was nice. The food quality and the available entertainment are good. the crew is nice."
Cons: "I had one of the smallest seats on the jet (window seats)."

Pros: "I liked having in flight entertainment available. The flight crew was very friendly and allowed me to change seats once boarding was completed to be more comfortable."
Cons: "My only complaint was that it was a long time between pushing off from the gate and lift off but that was due to weather. Not the pilot's fault."

Pros: "My seat changed by a crew when I boarded on the plane and I thought that was rude but then I realized that all the row seats were empty. The newest airplane was clean, nice and had a cool entertainment system. All the crews were very friendly, nice and outstanding customer service especially one of the elder crews (Asian man) was very attentive and caring about all passengers. I hope he will be on the board for my return."
Cons: "No so far."

Pros: "Good space on first."
Cons: "The boarding process is not organized, even if you're flying first you have to "elbow" your way in. The headphones or the connection are wrong the noise coming of it is terrible, couldn't watch a single movie. Unusable. Tried moving it around and changing for another unsuccessfully."

Pros: "Food was goof"
Cons: "Staff never smiled or even said hello. May be culture but better training is needed."

Pros: "This time the aircraft was relatively clean and new. I sort of trust the pilots."
Cons: "The space in Economy is not humane! And I am a slim 15 pd woman! Food is the cheapest. No headphones offered. Pathetic pillow. Service is minimal. All AA does is get you from A to B. Really doesn't care about the experience AT ALL."

Pros: "The whole crew was great. Made the trip go buy quickly."

Cons: "When we arrived at AirPort El Dorado, we discovered that our flight was cancelled/has been changed without warning us! They scheduled us a new flight with Vianca and Iberia: Bogotá-Madrid + Madrid-Brussels. My partner and I could not sit together on any of these flights! 1 of 10 hours and of 2 hours! I would NOT recommend AA to anyone! This was full responsability of AA!"

Pros: "no problems."

Pros: "I did not like any of it."
Cons: "We couldn't hear any of the group calling. There were so many different reward members that by the time group B was called I had to check in my baggage. I was not able to pick another seat during ticketing. When I fly for business I generally have a carry on so I can quickly catch my ride however dour to check in of my baggage I had to wait another 30 min before I received my baggage. Air hostess were not very friendly or helpful."

Cons: "No entertainment at all for this cross country trip."

Pros: "Upon leaving Raleigh, N.C. Our plane was carrying a fallen soldier and a marine who accompanied him . They announced this and gave the other passengers the opportunity to walk to an area to watch the very solemn ceremony. It was all done with respect and handled timely. The flight still left as scheduled and arrived on time. Not that this was the most important part. Even if it had caused me to miss my connecting flight, the ceremony for the fallen hero was more important."

Pros: "Porque sus tripulantes y azafatas son super atentas"

Pros: "Nothing. I will never fly an American / American code share flight abroad again. I cannot believe they are flying this plane for trans-continental flight in 2016."
Cons: "1980's 757. Literally, I flew on planes like this in the 80's. American, please get with it. This was a horrendous flight. No in flight entertainment at all in 2016 on a 9+ hr. flight is unacceptable. Couple that with 1.25 hour delay AFTER the plane boarded. You should not be flying narrow body jets on flights this long. Much less ones with old, uncomfortable seats and zero entertainment options. I don't mean to sound entitled but this experience was night and day in every capacity (comfort, food, service, entertainment) from my flight to Europe on BA. Sad. Lastly, I sat next to a off duty American flight attendant who was quite rude."

Pros: "i have to pay $90 for my seat"

Pros: "Liked that they let me carry on my luggage and put it in the overhead instead of making me check it like they did on the flight from Myrtle Beach to Philadelphia."
Cons: "Would like the "whole" can of soda."

Cons: "Showed up 29 minutes before my earlier flight and was evicted. It took 7 hours to get on another one. Then that flight was delayed an hour due to the A/C not working. Frequent business traveler going to avoid AA at all costs from now on."

Cons: "No entertainment on the flight at all."

Pros: "The flight was on time and the crew efficuent"
Cons: "The airplane was cold."

Cons: "Friendlier service."

Pros: "Better staff"
Cons: "Still terrible"

Cons: "If the power outlet works reliably, it would be much better. The toilet was really small."

Pros: "Brand new plane"
Cons: "Didn't get much refreshment"

Pros: "The fact that we actually left."
Cons: "Delayed and upset passengers. Bad breath from passengers circulating in the AC. FA we're okay nothing above and beyond."

Pros: "Not a lot to say really from a positive, In Europe if we had to fly over 4 hours the airlines put on larger planes, this plane was small for a 6+ flight"
Cons: "Small plane for a 6+ hour flight, food is . sub standard, if you want to watch the onboard entertainment you need to do so from you phone or Ipad, you need their app installed first and flash player, if not your screwed. They allow you to download their flash player but it does not work."

Cons: "P"

Pros: "Boarding quickly"
Cons: "Delayed"

Pros: "Everything was great except for the food."
Cons: "The hamburger bun was hard as a rock."

Pros: "On time"

Pros: "We were serviced in the way we expect from United."

Pros: "Service and flighr smooth"

Cons: "Delays"

Pros: "I arrived safely."
Cons: "It's a zoo. It's a DIY of checking in and checking your bags in. No staff is around to help. You are on your own. Unorganized."

Cons: "Late late late. Had to run to get my connection. Not Uniteds fault though. SFO too busy. Will avoid in future."

Pros: "The two people that helped."
Cons: "That United had NO remorse for our inconvenience and offered NO compensations."

Pros: "Everyone and everything was great"

Pros: "Delay"
Cons: "Delays"

Cons: "30 min delays on both ends."

Cons: "Narrowness of seating."

Pros: "Pretty much the same... things were smooth and staff we very nice and pleasant."

Pros: "The chairs weren't too bad"
Cons: "The staff wasn't friendly"

Pros: "Experience"
Cons: "The time"

Cons: "Not enough legroom for someone 6'5""

Cons: "Long delay"

Pros: "Friendly captain!"
Cons: "Legs cramped"

Cons: "Staff was not overly friendly and carried few smiles."

Pros: "Not much, except maybe the price."
Cons: "Rude ground staff (air staff were nice). Several delays and not organized at all."

Pros: "Cheap fare"
Cons: "Nothing"

Pros: "Airport not crowded. Efficient boarding!"

Cons: "Staff was rude and it was some what ok"

Pros: "The morning cookie was good."
Cons: "It was dirty."

Pros: "No charging docks on plane as military duffle bag open with clothing hanging out on arrival ~ not sure if anything stolen but the threat is very real and it's unacceptable for military bags to be delivered in that manner"

Cons: "The cabin was too hot."

Cons: "Support for all Android platforms needs to be updated."

Pros: "Food was good"

Cons: "Horrible airline"

Pros: "Great service and food"

Pros: "Punty of room to strich legs. Offered drinks 4 times"

Cons: "Confusions on dates from Internet. Your site usually sets its own dates without confirming."

Cons: "delayed"

Cons: "Charge for tv!"

Cons: "Having to pay for Internet sucks"

Cons: "They lost my suitcase."

Pros: "Same as above statement."
Cons: "Pilot landed the plane a little on the rough side. The Tarmac was definitely felt."

Cons: "N/a"

Cons: "Horrible overlay"

Cons: "My luggage got lost! No water offered!"

Pros: "it was very comfortable"

Cons: "No room in the seating, nor in the overhead."

Pros: "Price"
Cons: "Easy up on the dumb mask rule it a little ridiculous.."

Pros: "The crew was excellent, but the seats were very uncomfortable, very hard to find position and they were very soft in the back, so you could feel when people were pushing with their knees."
Cons: "I know that spirit airlines is a very low fare airline but they could add some entertainment and change their seats, even if you're paying for them."

Pros: "Flight crew"
Cons: "Several delays, inaccurate information/updates, disorganization"

Pros: "on time"
Cons: "cost of luggage is rediculously high"

Pros: "Everything was amazing!"

Pros: "Went smoothly."

Pros: "Fast boarding. Convenient. Cheap cheap cheap........"

Pros: "Everything was fantastic. Did get any food or drink tho. Staff was phenomenal!"

Pros: "Stewart was most enjoyable while giving safety instructions and we arrived 45 minutes early!"

Cons: "Everything was good"

Pros: "Easy and quick trip Very organized"

Pros: "Service with a smile and great attitude!!"
Cons: "Service with a smile and great attitude!!"

Pros: "The price of my tickets"
Cons: "They charge extra for everything!!!"

Pros: "Everything went as planned with no unwanted surprises"

Cons: "Arived 16 minutes at gate . The plane was there still docked and they wouldnt let me and my family on. Had to rent a car for $200 and drive 13 hours in the rain to myrtle beach. It was a terrible experiance. Going to try and sue."

Cons: "The chairs in the back were very uncomfortable. Too tight of a space!!!"

Pros: "Convenience."
Cons: "Paying for what should be free or nominally priced."

Pros: "Great price and hassle free"

Pros: "I was impressed with the professionalism and the space on the plane. The staff was great, I am looking forward to flying again."
Cons: "I didn't like to delay."

Pros: "Plane wing tip said howdy. Few was great"
Cons: "Looking back it was what I expected. Great for short flights"

Pros: "This was our first flight with Spirit-friends and colleagues all expressed condolences and negative experiences. And constantly heard jokes about Spirit by comics. Had no hassles, all aspects of the trip were great, other than arriving early at our destination and having a short wait for our gate to be available."

Pros: "Landed early"
Cons: "-"

Cons: "Delayed!"

Cons: "They cancel our flight back home and refunded our money back and gave my party and I a 50 dollar voucher to only find out that they used a third party airline (Miami international) to get us home and the manager at the airport was the one that told us that. So we barley made the flight back home. Only to get back and my friends luggage was left at the other airport. Never again will I use this airline. It was my first flying experience ever and they happen to taint the experience. Never again. You get what you pay for. The reps on the phone are not knowledgeable and can barley understand you and your situation. If you do use them talk with the airport directly about everything or you will be given the run around."

Pros: "Clean and on time"

Pros: "Staff"
Cons: "Comfort"

Cons: "TERRIBLE"

Pros: "Funny attendants"
Cons: "Nothing"

Cons: "Charge ridiculous fees for baggage. 2 bags cost us $160, that is a rip off. The seats are super uncomfortable as well. No neck support."

Cons: "Delay of about 45 mn"

Pros: "nothing"
Cons: "Small plane and it smelled bad. Baggage was way overpriced."

Cons: "very uncomfortable cramped seating"

Pros: "I landed safely"
Cons: "The major delay and gate change"

Pros: "The flight was on time."

Cons: "To start, I booked a hotel room close to the airport and upon my arrival at eight thirty in the evening I explained to the reception that I would need a shuttle at 5.15 in the morning..she then told me the shuttle didn't start till eight , so anyway I get a cab and arrive at 6 and as I approached the counter to get my boarding pass the lady blurted out with joy you're late and we have to rebook you. I said my flight was leaving at 6:30 she responded with a smile and pointed to a sight 45 minute before flight sight in required.. so a200 ticket ended up coating me double and I had to Waite in the airport 5 hours and go to Fort Lauderdale and wait there for another 4 hours.. I will never spend a dime on spirit again.. one bag 50 dollars , greedy,rudeness,just all around uglyou!!"

Cons: "1 1/2 hour late"

Cons: "No inflight entertainment"

Cons: "To early in the morning."

Pros: "Nothen"
Cons: "Everthing"

Pros: "Got the exit row aisle this time for free. Much more space. Although not many options, food and drink service is fast, and buying pringles and a drink on board is probably still cheaper than buying it at the airport."

Pros: "This Spirit airlines flight was about 1.5 hours late, but on top of that, they double booked our seats so 3 of us had to stand awkwardly at the front of the plane until the flight attendants could figure out if there was room to include us on the flight or not."

Cons: "No other flights available after brief storm in area."

Pros: "The flight was competent and there were no major errors."
Cons: "I was thirsty but didn't have a credit card so I couldn't buy water"

Pros: "Nothing"
Cons: "Everything"

Cons: "Baggage fee is to big"

Cons: "The landing was dreadful"

Pros: "Exiting"

Pros: "That it was a direct flight"
Cons: "Even though we were at the airport two hours early it took us almost 50 minutes to get our luggage ticket it even though we had a boarding pass it would be better if spirit airlines had some way to allow you to wait for luggage and put it through without going through the line where you get your boarding pass and get your luggage to get it because of that we had to go to security and we almost didn't make the plane"

Pros: "The counter spirit worker Ozzie in Logan Airport went above and beyond to make sure I made my flight! Mr Ferraro who works for the TSA in Logan airport also went above and beyond, Mr Ferraro knew I was in a hurry, he thought I might forget my wallet, and when I took off running to catch my flight Mr Ferraro yelled Sir don't forget your wallet Awesome all the way around! 2 guys made my day and week! It was my brothers 20th wedding anniversary, and these 2 guys Ozzie and Mr. Ferraro truly provided heartfelt customer service that I will never forget! Thanks for being awesome!"
Cons: "Keep hiring great people! All is great!"

Cons: "90-minutes sitting on runway waiting to take off"