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Scores according to KAYAK customer reviews
Pros: "Landed early"
Cons: "There were crumbs on my seat when I got there. The plane could not have been cleaned."
Cons: "Better food."
Pros: "Very helpful, very considerate."
Cons: "Better ventilation, less announcements."
Pros: "Minor delay, and got in eventually. Friendly flight crew ready and able to help when asked. Willing to recycle trash and cans"
Cons: "Boarding and disembarking took a long time and we spent an extra 20 min before we could push back from the gate in addition to the weather delay."
Pros: "Staff was amazing"
Pros: "Crew was very polite and accommodating"
Cons: "Flight was delayed 4 times. We had to cancel other reservations and wasted a day traveling instead of a quick 4 hr plane ride."
Cons: "No WiFi. Old plane"
Pros: "It was good. People were accommodating."
Pros: "Loved the variety of food offered, amount of legroom"
Cons: "Was awake, just completely skipped over by attendant for drinks"
Pros: "Crew was always around making sure all was ok. Would love to fly on one of your newer planes""
Pros: "JetBlue is always consistently good."
Cons: "Wifi didn't work"
Pros: "Arrived on time"
Cons: "There were no problems"
Pros: "I love jettblue"
Cons: "It was All Good..."
Pros: "prompt, courteous and very professional"
Pros: "JetBlue staff did keep us updated on the delay."
Cons: "I was second person in group C for boarding and they get checked my bag when there were plenty of people behind me in the last 2 groups."
Cons: "At least 3 distinct delays before takeoff. An absolute fiesta"
Pros: "Your staff"
Cons: "My tv did not work and I always get put in the back of the plane."
Pros: "Everything was on time"
Cons: "Flight from Boston to salt lake City was delayed by more than an hour"
Cons: "I believed that animals should not travel with people I had to switch seat with someone because I m extremely allergic to cats. So I had to seat in the back of plane to avoid a health problem. I think if people have the need to take their pets with them they should have a designated area. Not everyone love or like animals. Thank you"
Cons: "have hearing aids and could not figureout how to turn on CC"
Pros: "Departure timing, Seat comfort, and cleanest .đ"
Pros: "Timely and they were able to serve me despite rain delays"
Cons: "I paid for a ticket and it was stated on Kayak that I would have 2 carryon and one check free to me. When I got there I had to pay twice for my checked luggage"
Pros: "Every service is great"
Cons: "There is nothing not to like"
Pros: "Check in was a breeze. Boarding was easy for the most part. There were no delays and we actually landed ahead of schedule. Crew was very nice. Always nice to get a complimentary drink and snack."
Cons: "I dislike that I have nothing to complain about! Seriously this was perfect. Never change!"
Pros: "Friendly crew."
Pros: "Good set & personable staff"
Cons: "Delay in taking off"
Pros: "All went smoothly"
Pros: "Plenty of legroom and I am 6 foot tall. Nonstop from Newark to Fort Myers Florida, on time."
Pros: "Jetblue has consistently provided a great package. From efficiency, cleanliness and employee helpfulness. I trulyblu enjoy flying with them."
Cons: "Jetblue's concourse @ EWR could use a little love. But then again, I feel the entire airport could use some love...."
Cons: "Jet blue made me check my carry on, after I upgraded my seat , while other passengers had the same size bags and also had backpacks. That's all I had, what's the point paying for the right to board first if you have no bags. Bad job by uou guys"
Pros: "Crew couldn't be nicer. A pleasant experience. Thank you."
Pros: "We were able to get off the plane quickly"
Pros: "The seats"
Cons: "The shotness of the crew and all the noise slamming around the compartments being slammed contnuously and angrily"
Pros: "ON TIME AND VERY PROFESSIONAL CREW ON FLIGHT 811"
Pros: "Crew was very personable and friendly- made the flight very enjoyable!"
Cons: "Heavy delay without accommodated hotel and food"
Pros: "Everything was perfect."
Pros: "The Dunkin Donuts coffee"
Pros: "Everything's my"
Cons: "Nothing to complain about"
Pros: "This airline was fantastic! The flight was very comfortable, the crew was friendly and it was very pleasant. Would definitely book with them again!"
Cons: "There wasn't anything I disliked about it, it did what it was supposed to do. I was very happy with my flight."
Cons: "Everything was good"
Pros: "Crew was great, check in was fast. Overall great experience."
Cons: "The food on the plain or snacks were to poor and not that tasty."
Pros: "WARDA at the Miami Gate H07 was awesome. She went above and beyond. Everyone else was very helpful but you can get tell she does more than the norm. LOVE LOVE LOVE the free entertainment in the individual seats. Perfect for families!"
Cons: "No complaints"
Cons: "If you can get it he people at the desk to stop making announcements while there are announcements being made over the airport PA system that would be great. Especially when the person chosen to speak has a heavy accent and it’s competing with other announcements. My over 50 ears can’t make it out."
Pros: "We got earlier than expected to our destination"
Cons: "Perhaps educate passengers on the new Delta process of boarding. Too many passengers where disorganized; the crew tried very cars to direct people"
Cons: "Explain why there’s over a 2 hour delay"
Cons: "Faster lines at check-in. More courteous security personnel"
Cons: "No WiFi. Little service."
Pros: "Newer planes with extra large overhead bins are great and the boarding process is much easier and smoother now with all the various breakdown of groups instead of by row."
Cons: "Left late"
Pros: "Didn’t like security. They were rude"
Pros: "Crew was very attentive and friendly"
Cons: "Boarding could be better."
Cons: "Somehow they didn’t serve snacks and drinks, I’ve been being thirsty and hungry, at the last 30mns I felt like I wanna throw up. We landed around 30mns ago and now no gates ready for us to get out of here. Still waiting inside the plane."
Cons: "Crying baby"
Pros: "The flight attendants was very rude & keep harassing me about my emotional support dog, I was a real animal hater, the complaint is to long to list here, never experienced such a rude flight attendant in all my years of flying , I filed a official complaint with delta."
Pros: "The flight was delay 3:45 and no compensation!!!!"
Cons: "The worst The flight was delay and no compensation!!!! 3:45"
Cons: "Small seater aircraft was cramped"
Pros: "Comfy on time and personable. Food was good too. Thank you."
Cons: "It was all good."
Pros: "Late. Poor communication. Crying kids"
Pros: "The LGA team did great in difficult situation"
Pros: "Delta made the experience great"
Cons: "Flight was delayed almost two hours"
Pros: "Always a good experience with Delta! They’re the best!"
Pros: "Made friends on the way to Maine!"
Pros: "Plane clean."
Cons: "Unorganized boarding at LGA."
Pros: "Clean plan and efficient boarding procedure."
Cons: "Horrible delay. Took off almost two hours post originally scheduled time."
Pros: "Plane is great. Comfortable."
Cons: "The staff at the gate at LGA were not too friendly."
Pros: "The staff was was very accommodating to myself and my 19 month old daughter"
Pros: "Clean & new plane, some of the stewards were fine, good pilot"
Cons: "head of the stewards was nasty with everybody, not polite and passive aggressive. Very poor food selection, even if you paid for it."
Pros: "New Plane - super roomy great selections of movies to watch for free on the TV!"
Cons: "The delay on the runway"
Pros: "Turbulence didn't allow the beverage cart to serve passengers"
Pros: "Was a nice flay , thanks"
Pros: "on time. easy no issues"
Pros: "On line customer service was very courteous and helpful."
Cons: "We waited overnight in the airport without even an offer of accommodations, toothbrushes, meal vouchers, etc."
Cons: "Everything. Boarded, day on the runway for nearly 3 hours, and then cancelled. No hotel allowance and all hotels near LGA full."
Pros: "Felt like cattle in a tiny plane. Service took what felt like years. The only reason I didn't give it 1 star was that it arrived on time."
Cons: "Service and size of plane."
Cons: "No complaints"
Cons: "They lost my duffle bag, and when they found it, my bag was in a whole different state, and once I finally received my duffle bag my items were wet and damaged."
Pros: "Smiley flight attendants"
Cons: "the passenger next to me was sick and shortly after takeoff projectile vomited in the seat. The flight attendant did not seem to think that it was a big deal and took his time attending to the sick passenger and relocating me."
Cons: "Flight was an hour delayed. Over booked by 11 people. Staff was cold and rude with no apologies. Turbulence the entire flight. They did the beverage service after two hours of flying. Worst Delta flight to date."
Cons: "My suitcase was damaged(torn through!)"
Cons: "With so many empty seats on the front. They decided to crunch everyone in the back without the minimal distance requested for social distancing. Very disappointed. Social distance is not practiced at AA as in Delta. Very sad. Will remember that next time I book a flight."
Pros: "Me rompieron el equipaje"
Pros: "The seat was comfortable, and the cabin in First Class was clean"
Cons: "I’m a big guy so using the tray table to eat was very uncomfortable and almost didn’t work at all"
Pros: "The crew was very attentive and friendly."
Cons: "I would have like to leave on time."
Cons: "No entertainment system, tight seats"
Cons: "The entertainment app didn’t worked"
Cons: "No complementary snacks. Flight delayed for several hours. Customer service personnel not helpful in changing flights"
Pros: "No traffic to LGA. No security lines. First in line to take off."
Cons: "Snack options are very poor."
Pros: "Modern aircraft."
Cons: "Leg room, especially for a 6’3 person in the middle seat."
Cons: "The layover was 40 minutes but from one gate to another takes 30 minutes, I was one of the last person aborting and the doors were about to close."
Cons: "Delays. Stuck in airplane waiting for over an hour after already having a 30 min delay to board."
Cons: "Personal monitors. Free food."
Pros: "Not much except that it was a smooth ride once we were up in the air."
Cons: "Space is AWFUL, Boarding waa AWFUL. Airlines consider customers cattle and don’t give a damn."
Cons: "I was in business class. The seat in front me magazine holder was stretched out and constantly hit me in the knee."
Pros: "The early boarding and charging ports accesbility?"
Cons: "Just one snack option maybe a few more comps. Also it didn’t have any info on the new airplane. The ride was nice."
Cons: "Holding back the departing passengers so those with connections could exit first"
Pros: "Calm no crowd organized and perfect"
Pros: "My overall experience was good, but the ticket said one gate, and I boarded through different one. But I guess that's the airports fault."
Cons: "Everything was good."
Cons: "My transfer was supposed to be from JFK, but when I arrived a staff told me to take a taxi and go to LaGardia airport. Nobody apologized neither explained why I had to go there. Instead from leaving New York at 5.25 pm the flight was delayed to 8.30 pm. Horrible flight with angry employees"
Cons: "They left my bags behind and told me they weren’t even checked in Worst customer service ever"
Cons: "The seats were small and I’m 5’3"
Pros: "It was quick."
Cons: "Flying these days is no better than taking a local bus."
Pros: "ontime easy boarding comfortable and quiet"
Cons: "no gluten/dairy free items"
Pros: "On time departure and arrival."
Cons: "Hard landing!"
Cons: "Too much delay"
Pros: "Convenient without problems"
Pros: "Why do I get asked 3x times if I am ready able to assist with a verbal yes. I get asked at baggage check in, again when I board by gate agent, and then again by flight crew. Is this FAA regulations to ask 3 Times?"
Cons: "Ask me 1 time"
Pros: "We arrived 40min earlier than expected"
Pros: "The econ plus/premium econ seats were pretty comfy! I wish I had used miles to book first class, as this plane had a dope 1st cabin."
Cons: "Well, pretty much everything but the actual seats. The service was...well, you can't really call it service. Gate staff lied about the status of the plane, updating the boarding time to 10 minutes and then announcing that the plane was still in the hangar. Passengers would have been much happier to hear the truth of a 2h delay so that we could get food/drink. Instead we had 2h worth of promises that the plane was leaving in 10 mins. No effort was made at being nice--no free snacks or whatever would be nice to make people feel cared for. But what's worse was the flight attendants. I don't even feel like getting into it--just suffice to say these are people who should not be working in the service industry. I saw them being rude to a number of people and it made an already bad experience (with the 2h delay) that much worse. It's not that hard to be polite to people. AA should do more to hire caring, kind staff who create happy vibes even through stressful times."
Cons: "Baggage lost."
Cons: "Old airplane between MIA and SJU"
Pros: "Not as other as flights"
Pros: "Fast check in"
Cons: "Unfriendly airhostesses, I asked fir a blanket as it was freezing but refused to bring me one"
Pros: "The pilot and co-pilot took the time to answer my question about turbulence. They were very friendly. I appreciated that."
Cons: "There is insufficient legroom in coach, especially when the passenger in front of me reclines."
Pros: "We didn't crash"
Cons: "The crew met their requirements. I dont think you’ll survive they dont go beyond."
Pros: "Almost everything. Only the food was lacking. I like their new planes. The outlet at the seat in coach. The magazine options at the seat as well. I did not look at the entertainment so I will not rate that. The crew was professional."
Cons: "Just the food options. Ginger snaps was what was served for food and a beverage. I suppose this is what obtains on most airlines these days but can't I hope for something more like maybe a sandwich? AA has the opportunity to set themselves apart in this area."
Cons: "No individual screen. It would have been nice to know that beforehand. It was an unpleasant surprise."
Pros: "We barely made our connecting flight."
Cons: "Flight delayed nearly an hour due to crew not showing up on time. Crew blocked aisle as passengers were boarding. Crew did not assist people who needed to make connecting flights by keeping other passengers from blocking the aisle after landing.. Airline did not seem to care about all the chaos caused by being so late."
Cons: "Passengers too crammed in closer together."
Pros: "Everything was crew, drinks and the flight was great!"
Pros: "I have had the most uncomfortable seat ever. It felt like there was a huge ball under my seat."
Pros: "Free upgrade to domestic first class was awesome."
Cons: "Food was meh."
Pros: "The crew was great"
Cons: "No wifi but there were old style TVs throughout the cabin. It was an old plane"
Pros: "I have been flying American Airlines for years and never had a big issue. The crew was better some times than others but I usually travel at night and try to get some sleep. Obviously, I like the newer planes and hope that the fleet will eventually be replaced entirely."
Pros: "The crew, the flights was always on time."
Cons: "Maybe change's pretzel and gives sandwish."
Pros: "I slept through the flight"
Cons: "Checking in was ridiculous. Very unorganized the agents were rude I was over charged for my bags an to top it off the supervisor witnessed the whole debacle and asked what I would like her to do about it."
Pros: "found out upon boarding that my $97 ticket was for a business class seat. Awesome"
Pros: "The crew seemed tired and we were delayed but they managed to keep smiling and comforting passengers on our delayed red eye flight."
Cons: "The ground agents were rude and threaten us we needed to pay once we got to the gate we didn’t have too. Overall after being delayed the crew was great at smiling and they were great to passengers."
Pros: "The base price was good, but once you add all of their extras, which in any other broadline airline the price is actually more expensive, but also no WiFi so could do work"
Cons: "They “extras” kill you, want to bring a carryon, $$$, want to choose your seat $$$, you want the flight attendants to help $$$, no WiFi, pay for a soft drink, when all said and done I could of spent the same amount on delta, and gotten the miles from it, but I wasn’t buying this ticket! There really is nothing redeeming about this flight other than it got to Miami early!"
Pros: "How quick it was"
Cons: "Rude crew"
Cons: "I was very surprised by the charge for a carry on, did not see any indication about charge for carry one when booking the flight. also the notification to go to terminal D at Laguardia was incorrect, it was terminal C."
Pros: "The landing of the pilot"
Cons: "Flight delay"
Pros: "I arrived to my destination"
Cons: "We boarded late. Everything is for sale. It's all a business I guess but do you have to bother me when I'm trying to sleep just to ask me if I want to buy a coke? The chairs don't even recline."
Pros: "Close to on time"
Cons: "Staff we unfriendly & they actually charge you for carry on luggage. That’s why they can get new customers in with the promise of cheap fares. I ended up increasing my flat faire price my almost 50% to sit in an aisle seat, which they also charge for & one small sized backback."
Pros: "Service was good."
Cons: "When I booked the flight I did not realize it was bare bones on amenities. Each checked in bag is $30 in advance and each carry on is $30 in advance. If you purchase at the counter.it is way more. Also there is a charge starting at $12/seat for advance seat selection. Then onboard snacks and beverages star at $2.99 each. Next time I will book where the amenities are included in a flat rate."
Cons: "This airline charges for everything ... they charge for your carry on , they charge for the bags you put under plane , they charge for beverages was an insult to me"
Pros: "That it got me to Miamj"
Cons: "Everything else. They charge you for everything. On top of paying for a carry-on, you have to bring your check-in somewhere else. Also, our flight didn't depart till an hour and a half later and they didn't say anything on the telecom about it. Arrived home an hour and a half later without an apology."
Cons: "carry-on $30?! check in luggage $40?! ridiculous."
Cons: "i had to spend $300 for a ticket that originally cost me 65"
Pros: "Friendly crew, clean airplane."
Cons: "No food, no reclining seat, no music and/or tv. Too expensive to check bags. In a round trip, in many cases, the costs for checking bags are more expensive than ticket."
Cons: "I had to pay 2x$45 for my carry on and there was nothing mentioned when I was buying the tickets. I feel robbed an will not fly again with Frontier and will ask my money back."
Pros: "Boarded quickly."
Cons: "Extremely disappointed to learn that my $50 oneway flight came with a surprise $45 CARRY-ON luggage fee. Supposedly this fee is waived if booked on Frontier.com. Kayak gave ZERO obvious information about the chance of paying a carry-on fee. I was not happy about it. And I question Kayak's integrity on this issue. Thanks."
Cons: "No es posible que haya atrasos en los vuelos"
Cons: "those little tables in the back ofthe seat are ridiculous,REALLY?"
Cons: "All was well"
Pros: "The flight took off and arrived on time"
Cons: "All members of the staff were rude (baggage, boarding, in flight, corporate on phone reservations). Purchasing tickets was terrible. Frontier's goal is to find anyway to get additional money from you and they stick it to you. In the end, we paid $200 more for this flight than if we had flown Southwest or JetBlue. I understand that budget airlines remove amenities to help control the cost of the flight. However, this experience felt more like buying a used car from a second hand car lot. The staff seemed to delight in finding ways to get more money from you, everything about the experience screamed cheap, and in the end, I paid more in extras than I did for my tickets! Pass this one over if you are looking for a cheap flight."
Pros: "People were professional and everything ran smoothly."
Cons: "I'm sure there's some tiny print somewhere explaining carry-ons are $45 but it should be more obvious when booking - even if you do it through a third party. It soured the rest of what was otherwise perfectly good service. Other passengerss reacted the same way. I was charged and then noticed the family next to me was charged only $40 for checked bags. The looks on their faces for having to pay for both types of bags was priceless. I mentioned the cheaper check-bag fee at the counter and she said, "Oh, but you said it was carry-on". It just felt scammy. Easy-Jet has been a discount airline for ages and they give you all the options up front so you know what you're getting into. They practically charge you for toilet paper but there are no surprises. Add the extra aggravation of LaGuardia's third world style and you end up with a frustrating day for avoidable reasons."
Pros: "The fact that I landed safely and on time, and the flight attendants were courteous."
Cons: "The fees for EVERYTHING you can think of (bags, seat selection, carry-ons). The cramped space. We are people, not sardines. Did I mention the fees? (really, snacks for sale?) The same flight was $30 more on American Airlines, I will book with them next time. I didn't know what Frontier was when I booked this, so some of this may be attributed to my level of shock. Flying is already a hassle, Frontier makes it a chore. Needless to say this was the first and last time I'll fly with them."
Pros: "Traveling, on time,"
Cons: "They try to charge for everythin like: food, seat,snack. I thin soda and snack go for free."
Pros: "Crew was nice, but very uptight about wearing a seatbelt, not standing in line to use the bathroom, not changing seats, etc."
Cons: "I booked tickets with this airline for the first time because prices were significantly cheaper than with other airlines. However, I didn't realize I would have to pay $45 for carry on luggage, pay extra if I did want a seat in the middle, and even pay for soft drank! After factoring in all those things, it would have been a lot cheaper to use a different airline. Plus, it was by far the most uncomfortable airplane I have ever been on. No leg room, small seats that do not recline and have no cushion. Terrible experience!"
Pros: "I dont like frontier. suitcase is 10-50$ extra. Don't offers food even water"
Cons: "Mandatory baggage charges are such a ripoff. I could have gone on delta and added miles, thought I was getting a deal. My ticket was $60 extra because of the mandatory carry on fees."
Pros: "enough leg room on regular seats."
Cons: "I had to pay $30 for my carry on. I also had to pay extra for my seat."
Cons: "The flight was delay there was no announcement made to Inform the passengers about this , we were supppose to board at 855am we didn't board until 9:29am. You were unable to adjust your seats on the plan, overall it was not a good experience for me"
Cons: "Ubezpieczeń fees for luggadge i thought my check in 20 kg is free of charge."
Pros: "No frills, no fuss. Left on time, no coddling. Efficient."
Cons: "Charge extra for everything. No entertainment, not even music. Snacks (for sale) not appealing or healthy. Web site and app completely nonfunctional and not user friendly."
Pros: "It's cheaper"
Cons: "No service whatsoever"
Cons: "We paid (in advance, online) to check a bag and when we arrived to the ticket desk, the Frontier employee said it was too late/too close to boarding time to check the bag...we would have to carry it on instead. We then had to PAY to carry on the same bag that we already paid for. We arrived to the gate and the flight was delayed 1.5 hours, the plane wasn't even there. We will never do business with them again."
Cons: "The way people jostle to get off cutting in front of you If the crew would remind people to wait their turn when deplaning it might help"
Cons: "Delays, hidden fees, poor AC (1 person passed out both flights I as on), tray tables are a joke, seems the crew doesn't want you to carry anything on even with plenty of room, ONLY three complimentary items: water, the cup for the water, and the napkin under the cup. I've flown on a bunch of airlines and am pretty easy going, but Frontier is a never again airline."
Pros: "Plane was clean and comfortable."
Cons: "They charge extra for EVERYTHING! This is NOT any kind of a budget airline, it's just a NO-FRILLS airline, at the same price. I had to "pay" for my seat, hello, didn't I just buy a plane ticket? Also, it costs more to bring a carry-on than it does to check a bag, as each passenger is allowed only one personal item. So instead of bringing a small carry-on for my clothes I paid to check a large suitcase. (added cost) No signage at the gate to identify it if was the correct flight . Crew behind the desk somewhat unprofessional - applying perfume and taking personal calls within feet of the desk, while we were waiting to board. Once on plane the Crew was very grumpy and at times, downright nasty. As I said, they charge you for EVERYTHING, no complimentary water or soda here. The concept of not having complimentary beverages would make sense if they didn't "nickel and dime" you for everything else. I almost expected to have to pay to use the toilet. Fortunately, our return flight was much better. The crew was super professional and civil. This was the first time I ventured onto this new Frontier, and it was certainly the last !"
Pros: "Smooth landing , safe flight"
Cons: "Chairs don't recline"
Pros: "The chairs are spacious, the staff is really friendly the prices are cheap"
Cons: "Paying for a carry 40 EACH trip on i thought was a little too much also they dont have any tv on the plane, didnt have enough beverages when i asked them... Would i recommend them again? Maybe . You end up paying the same as if you were flying with jetblue and delta... So"
Pros: "I got there in one piece"
Cons: "This airline is terrible - the seats are supremely uncomfortable and they charge for everything - even to carry on a bag! I didn't know that before this trip, but I will never fly Frontier Airlines again"
Pros: "Only thing i liked is That we didnt crash"
Cons: "-$40 fee for personal bag that was slightly over regulation -one hour delay PLUS 2 hours stuck on runway in the airplane without access to water nor could we stand up out of our chairs for bathroom -finally when they were serving food and beverage only paying passengers had first access to food and water even if the crew had to walk all the way to the back and then back to the front to serve and charge them, it took about 45 minutes until they started serving water (of which the second cup of water they needed to charge for supposedly although we got "lucky" and they gave us a free second little glass of water)"
Cons: "Fees for bags. Paid beverages No entertainment (tv's)"
Cons: "The seat was back breaking. The service was horrible, very few options of food."
Pros: "It felt like time flew by and not a single problem. Left on time, arrived 40min early, and bags were off ASAP. I was asleep for the rest of it, but definitely a smooth one."
Cons: "That the nap was shorter because we arrived 40 minutes early."
Pros: "A little bumpy, the plane was full. I almost don't make it to the airport on time. But everything else was good."
Pros: "There was no portion or attribute that was enjoyable"
Cons: "Lack of communication, seating, waiting area, temperature"
Pros: "Crew was fine, legroom good on purchased seats, but we were moved to exit row even tho we purchased extra legroom in regular seats, and then could not recline, which kind of defeats the point of being able to stretch out and relax."
Cons: "A crazy amount of extra fees, making the cheap ticket null and void, the fact that I paid for precious baggage (artwork) to be checked on the plane from LGA to Miami direct, and somehow, the package did not get on the plane."
Cons: "This was the first time I used Frontier and here's what happened. $7500 in artwork I was bringing to Miami was lost or stolen by Frontier Airlines. So it ruined my show and and was a waste of the money that was invested for the event. Completely ruined my trip. I will attempt to recoup my losses with a lawyer if necessary. An irresponsible airline."
Cons: "I dint like anything"
Pros: "Smooth take off"
Cons: "Sooooo many delays and gate changes. The landing was rough"
Cons: "Flight was canceled after a long wait. Customer service was nonexistent. Very poor in helping us get home Would never fly again"
Pros: "Generally lower fare"
Cons: "It's not really lower when they start charging for everything."
Cons: "What a joke I paid for an upgraded seat I was moved against my will into a standard sized seat, next to a morbidly obease traveller. I reached out to Spirit customer service and was denied a refund or any compensation. Never again!"
Pros: "Staff were actually nice on this flight. I boarded last so can’t complain."
Cons: "No entertainment. No power outlets. No reclining seats. No legroom. No frills. Base fare. Pretty crappy as usual."
Cons: "Plane was delayed so I didn't actually make my connecting so they had to rebook me."
Pros: "The friendliness of the crew"
Cons: "Very hot and uncomfortable"
Cons: "Just a cheap outfit. Inexpensive is one thing, arousing price gouging as a la carte is another. Will never fly Spirit again."
Cons: "They lost my bags and failed to notify me of the gate change, making me miss my flight. I heard multiple things about my luggage and still don't know where they are. Very unprofessional"
Pros: "no delays after we left the gate...taxied out and were airborne quickly"
Cons: "Narrow seats"
Pros: "Nothing. Everybody was rude"
Cons: "We arrived at the airport on time and after changing the terminal on us, we still miss our flight. Employees were super rude, manager said "tough luck" and we were supposed to guess that we were boarding at the gate that said blue jet. You guys suck and i hope you know you won't be around for a while"
Pros: "When getting our tickets at the airline, we had a lady help us who was super friendly and made it a piece of cake! We haven't flown in such a long time. It was relieving. Security and bag check was a lot easier and smoother than I thought it would be. Also helped that we were early. Staff was very friendly."
Cons: "When getting off the plane it was a struggle. Row by row getting off would have been easier. But getting on was no problem at all."
Cons: "extra fees excessive"
Pros: "The paint job on the plane was nice."
Cons: "Flight delayed. Never did figure out if there was a way to do a check-in before actually arriving at the airport. Tried for quite a while. I'm 6'1"....absolutely no legroom...or shoulder room...I had to sit perfectly still for the entire flight...so cramped up it was ridiculous! It's just not worth the lower fare to be that uncomfortable."
Cons: "When checking in our over-priced bags, the fellow at the desk mis-labeled one for transfer to another flight and when asked to correct it, said no. We eventually had to have attendants at the gate correct it."
Cons: "The delay"
Cons: "When we arrived back in Chicago, the plane set on the tarmac for 40 minutes waiting for a spot to park and unload. This caused missed connections and huge inconveniences for many passengers. It did not affect me personally but was unsettling for many fellow travelers. There was a verbal apology for the delay but no offer of compensation."
Pros: "The Spirit"
Cons: "Late switched terminals"
Pros: "It's great"
Pros: "I don't understand how Spirit is allowed to operate legally. The prices they advertise are a sham. Their "customer service" numbers route you to third parties and automated menus that disconnect you. Would give zero stars."
Cons: "They cancelled our flight without telling us and then sent us a voucher email at 6 am when we were already through security for our 7:30 boarding. They were rude, mean and not helpful. we had to switch airline carriers to get to Vegas and didnt get there till midnight thanks to their screw up."
Cons: "No coomwnts on the airlines. It could br great if you provide atleast water yo the passengers"
Cons: "Late as can be, minimal to no updates. Put the delay on a damn board. I would be mad about a delay, but twice as mad about a delay and zero information about changes to the flight, boarding gate, time, etc..... it was B.S."
Pros: "The staff we encountered were very friendly and helpful. I fully support the baggage rules to deter those who won't pay to check a bag and abuse the free carry-on rules for most other airlines !!! We will consider Spirit for future travel."
Pros: "I got to sit in the third row with a random seat selection so that was very nice."
Pros: "I am 6'4 the seats are grooling to sit in my knees smash up against the seat in front of me"
Cons: "Staff was nice"
Pros: "Traveling with friends"
Cons: "Add on charges!"
Pros: "We liked the joking when they did the safety talk."
Cons: "Did not like the small tables and the legs room. The website we had a hard time understanding how to get around, but after we figured it out we would fly with them again."
Pros: "It was decent experience going to Chicago I have friends that work in airports so they can tell me the wait time, staff was nice, they charge you to take carry-on but don't check who purchased it so anyone can store it without purchasing it, I didn't but I had friends that did, in spite."
Cons: "Leaving chicago to vegas there was little to no wait in line, I tried picking up my ticket 30 min prior departure, the rule is 45 min, they offered a flight the next day for a extra $100, not cool, so I walked to the other side of the airport to United where they let me purchase a ticket 20 min before departure for $65 no issues letting me into the gate, it was dead, I made it there with time to spare."
Pros: "I THOUGHT I HAD LIKED THE TICKET PRICE..."
Cons: "BUT THEN I GOT HIT WITH AN EXPENSIVE LUGGAGE CHECK-IN. FURTHERMORE, ALL THE FLIGHTS WERE DELAYED BY AT LEAST 6 HRS."
Cons: "They are rotten airline. Rotten"
Pros: "Crew was fun! Very witty and entertaining yet maintained professionalism. Flight early and a gate was available, awesome! An employee at check in quickly responded to my inquiry when I was in line about missing a flight. He got me to someone right away, thanks."
Cons: "I had trouble on line getting a boarding pass printed on line. Tried to print at the airport, was told to see a customer service agent. Agent had little personality, said I didnt need to see her and could have used the machine. I asked her to look at the print out that I handed her, she said "Oh" and handed me my pass, mumbling mistakes happen. Not a good representative."
Cons: "Crammed plane, uncomfortable seats, hidden fees."
Cons: "They charge you for everything They don't accept cash"
Cons: "The price of luggage. The fact that we boarded late without anyone telling us what was going on. The seat belt like would come on and none of the flight attendances would tell you what was going on. The plane was dirty and gross. The flight WAY more rough then it should have been."
Pros: "drink service was fast as very few passengers ordered drinks"
Cons: "the seat did not recline"
Pros: "This is the worse airline I have ever flown in my life. I have travel for more than 35 years, I travel more than the average person at least 4-5 times a year. By far Spirit needs to be put out of business. The abuse of treatment to the passenger is un real. I must tell you that you are just as guilty by allowing to have this airline as part of a product you offer your customers. You need to reconsider and cut them off your program."
Pros: "Liquor, cat boarding on plane."
Cons: "Someone threw up. Had to switch flights"
Cons: "My luggage was damaged"
Cons: "Seats didn't recline."
Pros: "Not dying."
Cons: "The staff crew was totally disrespectful towards me when I was trying to get my bag checked in. Their was literal arguing and craziness on my flight and the stewards were just laughing it up with all these drunk people sitting in front. I guess it wasn't so surprising now that I know how horrible the airlines is and on top of that, but flying to Vegas on top of it. I probably should of been more drunk to handle this situation."
Cons: "The plane was really small. I had an emotional support animal with me and was not even able to put her under the seat in front of me because my knees were already touching the back of the other seat, I am 5ft 1 in. Also, a lot of the crew like the check in people were really rude. I don't like that the luggage fees were outstandingly high. Yeah the ticket price is cheaper but with all the extras I should have just went with another company that I knew I would be comfortable in."
Pros: "I love everything"
Pros: "It's was late"
Cons: "Sprit counter employee are very rude"
Pros: "As long as you know all the fact up front about additional charges, it's fine. I paid $25 extra for an emergency row seat and was the best $ I ever spent."
Cons: "Repeating delays. Crew is not telling true reasons or is being misled"
Cons: "1) The ad placards inside the plane, it was like being in a flying billboard. 2) I didn't save any money in the end. Ridiculous escalating baggage fees because I didn't know ahead of time to pay for everything when buying the actual ticket. 3) Beverage/snack service completely skipped the rear six rows of the plane. Which was fine I guess since I am sure nothing on that cart was going to be given to me without me first giving them my credit card. 4) Very cramped seating."
Airlines flying to Worldwide have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Worldwide
Masks required on board, masks provided on flights to Worldwide
Social distancing seating
Middle seats unavailable to book on flights to Worldwide
Testing for antibodies, testing for symptoms for flights to Worldwide
Waiving of change fees. Search flexible flights to Worldwide