The flight was operated by level, who had a sister’s check in procedure (2 hours) due to understaffing and a computer malfunction. While 3 agents stood at the business check in, with a total of maybe one actual customer there at a time, a huge line formed at economy check in with only 1 agent staffing the check in. Then, my luggage was lost - a guitar case with contents inside valued at 3,000 USD. The computer system of LEVEL could not locate my bag and had no record of it, and IBERIA (with whom I purchased my ticket and the checked bag) refused to help. It was a disastrous experience and I will never book Iberia again
Not bad but they lost 2 of my bags when I got to Florence
Couldn’t get boarding passes online, delayed an hour, and smallest amount of space on board I’ve ever encountered for such a long flight.
In general, I've had excellent experiences with Iberia flights and will continue to use them. In this last flight there were two things that didn't go right. I didn't get the kosher meal I had pre-requested when I had checked in on-line. Things worked out OK as we ended up eating the fish and vegetarian choices, which were really good. The other issue was that some movies for me and my wife started fine but after 8-12 minutes the content just switched to something else. The flight attendant reset our entertainment systems, but the problem persisted. We ended up choosing other movies/TV shows that did work fine.
Awful. They didn't even show concern that her connecting flight( Dallas to Mardrid) was gone/missing. I don't understand how that is even possible. Rudest answer from one of the crew was that American Airlines sold the tickets to somebody else. My daughter was not in the list.
The seats are so small that you can barely move at all. Don't try to eat with utensils in your seat either - you will elbow your neighbor in the face. Miserably small and I swear they are shrinking every time I fly. Food was meh (per usual), but at least there is free alcohol on an overseas flight. Doesn't make up for sitting in a torture chamber while hurtling through the air with hundreds of fussy people, but it's something. Entertainment options (movies, shows) are okay, nothing special, but at least there are screens, because most of the seats in these large planes do not have adjustable lighting - or air control - that you can get to, it's too high to reach - which makes reading impossible. Zero stars, AA.
Check in needed to be in person, not nice. Also I won’t do connections in Charlotte again because you need to go through security again and short connections become a problem
The staff on our flight from Charlotte to Boston were very friendly.
A friendlier and more helpful crew would have been much better.
Tampa to Charlotte - very upset that the orig flight from Tampa to Charlotte was delayed because they couldn’t refuel properly so we missed our connection. Not at all happy about how American handled it. Very inadequate amount for meals ($12 per person for a meal???) and the guy (Kelvin) acted as though he was doing us a favor providing extra vouchers for breakfast when, in reality, he simply duplicated the dinner ones so we would be on our way - very dishonest and poor customer service. (By the way, his gum chewing and body language was very rude) We arrived our final destination more than 24 hours later. Very bad business. Charlotte to Madrid - although the flight we finally got on was 24 hours later than scheduled, the actual flight was comfortable and pleasant. The movie choices could have been better. Madrid to Sevilla - The food was good but basically thrown at you with a don’t bother me attitude. The plane itself was quite dirty!
