Pros: "Got here early"
Pros: "The crew. Customer service."
Cons: "Snacks other than the cookie they always offer."
Cons: "Temperature on ground and in air...stuffy and warm"
Pros: "The crew member did a good helping me"
Cons: "If Alaska didn’t overbook my flight then bump me off"
Cons: "We got awful seats and sat nowhere close to each other"
Pros: "The Crew was amazing & super friendly. They have a 20 minute bag guarantee so you get your checked luggage super fast."
Cons: "On one my flights I had to sit in an isle seat & people kept bumping me while I was trying to sleep but that's really out of anybody's control so I can't fault the airline for it!"
Pros: "Seats had decent leg space."
Cons: "Not the airline’s fault 100% but getting a bag checked in Honolulu was a nightmare. Kiosks didn’t turn on until 9:30a and no desk assistance until shortly thereafter then immediately overwhelmed by issues with the kiosks. Needed my full 4hrs transfer, everything took a very long time."
Pros: "Crew was pleasant and very polite. I like that one carry on was included in my ticket. Enough leg room. Love the free in flight movies! Glad I didn’t have to purchase a beverage either."
Cons: "I will never understand the way boarding works. Did going from window groups, middle seat groups to aisle seat groups not work? I hate having to squeeze through and hope I don’t knock anyone in the face with my bag. I don’t like I can’t pick my seat and that my seatbelt is a little too tight. If I get a seat in the back I’m waiting for everyone else to get on and then for them to get off the plane. I guess I’ll have to pay the $75 fee for “first class” next time since that’s the only way to update my seat. And if I have a “saver rate” ticket - I should be able to still change my flight within 24 hours. I wanted to come back a day earlier and it was the same price! But I would’ve had to cancel and repurchase for an additional $200!!!"
Pros: "Good leg room Good coffee"
Cons: "No iPads for rent. No in seat tv screens Seats are hard"
Pros: "We left on-time, without delays."
Cons: "There was a loud child behind me, but that has nothing to do with the airline, unless they enforced a silent cabin more."
Pros: "Simple ways that make the atmosphere in the air a little more welcoming and friendlier."
Pros: "The only positives were that the flight was on time and crew members were reliable."
Cons: "The seat was very dirty. I even felt the need to wipe it before I sat down, and the tissue I used became black. Otherwise, I felt like the plane was tight and uncomfortable for a 5.5 hour flight. At the end, one crew member was complaining about how slow we were to disembark to the people on the plane."
Pros: "I was happy it was a nonstop flight on a somewhat new and very clean plane. Plenty of leg room, though the seat almost felt narrow and the person next to me was on me the entire trip. Seat comfort was good, I prefer firmer padding on a longer trip. Attendants were attentive and quick about helping passengers but felt like they didn’t want to be there. Boarding was also fast, though slightly confusing."
Cons: "I didn’t like that after I booked my ticket Alaska moved the time to much earlier in the day and I had to take off work. There’s no built in screen; tablets are available to rent, but for the price tickets are I shouldn’t have to rent something or use up my battery. Plus having to either hold my phone/tablet the whole flight or use what little space I have on my tray to prop it up isn’t enjoyable. Also the snacks were lacking, one bag of cheese crackers was my only option for a flight over 5 hours."
Pros: "Friendly staff, on time flight"
Cons: "Dirty tray table, crappy snack"
Pros: "I always love flying Alaska and the flight attendants are always super nice!"
Pros: "Clean airplane, great customer service, cheap tickets, carryon is free, airplane has plenty of carryon space, provide free inflight drink service and inflight movies. Never Fly Spirit Airlines"
Pros: "Excellent crew and gate staff, super friendly, accommodating, and patient."
Cons: "Lack of seatback IFE is a serious competitive disadvantage over Delta and others, particularly for coast-to-coast routes. Economy seat cushions are thin and wear you out on a transcontinental flight. And storage is extremely limited and inflexible given the hard plastic back of the seats and the barely-there netted space for personal items."
Pros: "The flight crew was incredibly sweet and helpful; one of them even gave me their personal TUMS when I said I didn't feel well."
Cons: "The flight boarded 30 minutes early; I arrived to my gate at the time of when my ticket said boarding started, but they were already calling final boarding call for my flight. I completely panicked. The plane was clean but the seats are very close together and there were no complimentary snacks- even though it was a 6 hour flight. On my flight back from Seattle on Delta, we got a complimentary meal AND a complimentary snack. I was expecting my Alaskan flight to be better based on everything I'd heard from friends, but my return Delta flight showed Alaska up; it was a spacier plane with way more food offered."
Pros: "I always enjoy flying with Alaska. The crews are generally nice and the leather seats are comfortable, even in cattle class. I like that they often give out the Biscoff biscuits, yum. I had lots of room on several of my flights, on one of them I had an entire row to myself, which was awesome."
Cons: "The fact that even on 5+ hour-long flights they still charge for the food is a little silly to me. But maybe that's how they all do these days. Still, it's unfortunate, or, it might have been nice to have more than one snack served up on such a long flight. The wifi is a little hard to maneuver, even with an instruction card. The Go-go inflight thing is cool, but they don't really advertise that you need to download the app while you're still on the ground...which they should advertise in their concourses or something."
Pros: "I loved how helpful everyone was. It was our first time flying with a baby but everyone answered all of our questions and helped us."
Cons: "The only bad thing was on one of flights there was no changing table in the bathroom I used."
Pros: "on time"
Cons: "seats could have been a little more comfortable"
Pros: "Good plane on time"
Cons: "I’ve got the latest iPad and software but entertainment system could not connect Only snack food for sale on an evening flight"
Pros: "on time"
Cons: "I have never been on a flight where I was bumped in the leg or arm repeatedly. Passengers were constantly up and down the aisle along with the carts hawking their wares. I trussed myself up like a turkey with the seatbelt so I wasn't on the armrest so as not to get hit again. My grandson who is a lot smaller than I, tried to put his head down to sleep on the tray table. He looked so uncomfortable. I know the deal is butts in the seats, but even the seat bottom is horribly uncomfortable. These planes have become cattle buses. I put up with it because there is no choice and I can't afford first class."
Cons: "The person next to me missed their connection due to sitting on the tarmak."
Pros: "Missed my flight at it was rescheduled for $25 without asking a questions"
Cons: "Flight was really packed and I was traveling with a baby and ended up sitting next to a heavier person who kept bumping into me and baby. Felt very constricted and tense but the passenger was very nice. I just paid a lot for ticket."
Cons: "I had booked my flight to take off at 2:30 PM, but when I checked into London Gatwick, my boarding pass given was 7:30 PM. Of course there's no Alaska desk so I couldn't ask anyone there. When I got to Vancouver, they said they weren't sure why I was bumped, but there were seats left on the plane. However, I had to go to the gate to change my flight because I had a checked bag. Got to the gate, and of course, it was sold out. And they told me they weren't sure if the 7:30 PM flight would be taking off. So I grabbed my bags, made my way via train/bus/hitchhiking across the American border where my dad picked me up. Never got a single reason why I was bumped in the first place."
Pros: "Very good service"
Cons: "They sent one of two bags on an earlier flight than we were on and we thought they had got lost"
Pros: "Flight was fine - can't really say much real good or bad - we slept most of the time. Left tablet on board and a crew member retrieved it for me and did so with a smile. Pretty happy with the flight."
Cons: "Can't think of any negatives."
Cons: "The flight was 4 hours late. I wasted an entire day sitting in the airport. You knew that the flight was late hours in advance and should have texted or emailed me to say as much. Instead, i checked in on time, and within 10 minutes we went from 'On Time' to four hours late due to equipment and crew. Very inconsiderate and unappreciated to your customer. The flight should have been free after such an inconsiderate gesture on your part. Instead, you send me a gift certificate that obligates me to spend more money with you in order to redeem it, and then within a certain period of time. If I have choice in the future, I'll lean toward a different airline than yours. You clearly do not value my time nor my business."
Pros: "Nothing. I didn't take flight due to punishing re book procedure that Alaska employs to basically steal money from it's customers."
Cons: "They weight the value of 1st leg much higher than the return AND they want to charge you $125 change fee. My grandma passed away and I needed to reschedule my itinerary. Alaska stuck to their policies (you know, those pages of microscopic text that is written by lawyers for sole reason of screwing the customer.) I just felt really abused; told them to keep the useless "credit". I booked with Delta. At what point does a company forget who they are supposed to be serving? Perhaps the people that are actually giving you money and keeping you in business?"
Pros: "Crew on flight was good. We left late but made up the time in flight."
Cons: "We purchased 2 one way tickets and were given confirmation of purchase. When we arrived at airport to check in we were told we were on standby only. If we could not get on the flight then the soonest we could fly out was 48+ hrs away, arriving in Seattle at 2 AM on Monday morning. we had no one available to pick us up, we live 1 hr away from airport. After many announcements and many incentives offered 2 young ladies did give up their seats and we could get on. The flight went well but we were extremely upset with the promise of confirmation and the obvious overbooking. It probably is what many airlines do but not good customer service was given to us. We often fly Alaska but this was a bad experience."
Cons: "All legs of my trip from San Jose to Seattle to Philadelphia and back were all delayed; so much so that on the trip to Philadelphia, I had to be rebooked on Delta; and on the trip back to Seattle, I almost missed my flight due to a 50 minute delay on the runway waiting. I found out that "officially", the plane was "on time" because the plane closed the doors on time. Also, same thing from Seattle to San Jose, we were delayed 30 minutes due to a tire that needed replacement. Again, "officially" we were on time, because the doors had closed and we were just sitting inside the plane."
Pros: "I've always liked Alaska, but they really blew this one!"
Cons: "Mechanical delay started as a "few minutes back to the gate", then 1 1/2 hrs sitting on plane at the gate without updates, then "get off the plane while we turn off the air", another 2 hrs without definitive info, then "we're bringing in another plan in a couple of hours", then after 5 hours of waiting, an announcement that flight is cancelled. Finally they announced a replacement flight setup for 8am, but at 4am, Alaska sent texts that the replacement flight was delayed till 1:30 pm. We finally left Palm Springs for Seattle at 2:40, 26 hours late. But the worst part of the experience was the terrible communication. A few e-mails or texts or PA announcements as the time passed would have saved about 90 passengers the frustration of waiting hours at the gate area and ticketing desk for info about options. Alaska should have been more respectful of its customers. Minimal effort was made to answer our questions."
Pros: "The short flight was made especially nice with one flight attendant offering to give a free drink for showing Seattle seahawk pride! Either wearing a jersey or showing a picture with seahawk pride. Very friendly and fun! The views were very beautiful also! Love Alaska airlines and LOVE the seahawks!!"
Pros: "First off Bonnie at the boarding gate was phenomenal , She has an amazing disposition ( especially at 5:00 in the morning ) she greeted each and every customer by name and with a smile ! Our flight was delayed for 2 hours as we sat at the gate while problems were fixed . The Captain made sure he kept us informed as each problem occurred and was fixed . The rest of the flight crew remained patient and attentive , which of course kept all the customers onboard calm and patient as well . My daughter just moved to Seattle and if this is the norm for this airline I will continue to use them for my future visits ! Elizabeth"
Pros: "Comfortable seating, loved the charging port on seatbacks, kind staff."
Cons: "Could've used more options on the entertainment website, or at least shown a movie for everyone"
Cons: "Flight was 2 hours late for no reason which ended up costing me $1500 and two days to rebook my return flight. Thanks, Alaska."
Pros: "Attentive staff. Generally clean. Smooth flight"
Cons: "Wish there was more complimentary meals. Though they did offer us free cheese plate due to Christmas which was nice!"
Cons: "There was a 20 minute flight delay before we boarded. They announced there were mechanical difficulties, which took further time. After we left the gate, we were told that our pilots had timed out and we would need to return to the gate to get a new crew. We taxied for a long time back to the gate, then there were further delays while they added the gas they had used in taxiing. In the end, we arrived more than 2 hours late. It is hard to understand why they didn't anticipate this and replace our pilots before we left the gate. This was the return part of a round trip ticket; there was also a more than 2 hour delay on our earlier flight due to mechanical difficulties."
Cons: "They kept canceling flights even though other flights were going out of Seattle and landing in Bozeman. But the gate agents were promising that the next flight wasn't gong to be cancelled and that I was going to have a seat, so I didn't book another flight from Seattle to Bozeman on a different carrier. So I spend 3 full days waiting at the boarding gate with the gate agent saying boarding would begin in 30 minutes the whole time. Finally they just sent me back home to Oakland. I missed my last chance to see my grandfather alive. He just passed away. To add insult to injury, they they wouldn't refund the ticket because I "used" the ticket for a lovely vacation to the Seattle airport for 3 days."
Cons: "It's always a let down when transferring from an international airline to a domestic one that nickels and dimes you for food and drink"
Pros: "Great airline that gets you to where you need to go on time and with comfort."
Cons: "The check in process was cumbersome with being able to partially get checked in at a computer kiosk and then having to wait in line to see an agent while other people are jumping the queue and not having to wait... then having stood in line for 10 minutes an agent tells you that you could have been in the "fast" lane... but there is no or little signage indicating which line you should be in.... that's frustrating. Don't expect your customers to be unconsciously aware of all of your convoluted business practices... put some signs out... we at least like a hint. Other than that, for air travel it was a very good experience."
Cons: "My initial flight was at 0800; I got to the gate before 0800 and was told I couldn't board the flight even though it was still at the gate and was still before the flight time. I had to pay to rebook my flight, spent over $200 in rides to and from airport, had additional parking fees and was several hours late to work. I have many family members who work in flight service so I understand that employees don't like to re-do paperwork; however, being there before the flight time and being denied cost a lot of work time and money. I have always had great experiences with Alaska so this one was quite a disappointment compared to their usual great service. :("
Cons: "Something unexpected came up and I was unable to fly out on the date the ticket was purchased for. I contacted the airline several weeks to see what options I had to switch flights, or get a voucher for a later date. No flexibility. I purchased a one way ticket for $125.60 and they have a cancel/transfer fee of $125. So I had a wasted ticket that just flew empty. I asked if I could transfer the ticket to someone else... They said $125. They told me if I had purchased the travelers insurance it still would be the same fees as well. Not earning my business."
Pros: "Snacks are good and crew is very friendly. Kept us up to date with arrival times. Would fly again with Alaska"
Cons: "With delta, the movies are free. Didn't like that I had to pay for certain entertainment on Gogo"
Pros: "Boarding was quick and simple. Fill from the back to the front, now weird zones and scattered boarding process"
Cons: "Considering that gas prices have seriously dropped and the airline continues to charge me an extra $25 to travel with luggage, you'd think they would offer passengers more than a single micro bag of pretzels and a cup a soda as complimentary item on a four hour flight."
Pros: "Efficient boarding, reasonable space in cabin and overhead bins"
Cons: "The tray table was very dirty when I put it down. I brought my own wipes but that was pretty bad."
Pros: "Nothing really. It was as expected, but not more."
Cons: "Seats were cramped for all the talk of legroom"
Pros: "The crew was great. They seemed to show that they cared. A passenger next to me was not feeling well, so one of the crews kept checking on her, offering her water and ginger ale."
Cons: "The Wi-Fi connection was spotty throughout the flight. Maybe because it was an older plane (A320). I flew in A321 BOS-LAX and the Wi-Fi was much more reliable."
Cons: "The plane seems dated. My tray table was wobbly and crooked, the video screen was blurry and my headphones jack had a lot of static, rendering in flight entertainment useless. Luckily I had music on my phone."
Cons: "Everything was great!"
Pros: "good snacks and this route (DCA-BOS) has the 2x2 seat configuration so no middle seats."
Cons: "I took this flight last week and this week and both weeks the flight were delayed a minimum of 1.5 hours"
Pros: "Yes, crew were amazing."
Pros: "It was all good"
Cons: "This is not a jet blue issue but there is simply no one at logan airport to help. I almost called 911for assistance in finding my way."
Cons: "The specific plane we had for the short trip had mediocre TVs and the seat's headrests were too short for me to comfortably put my head back."
Pros: "Flight was cancelled by JetBlue and rebooked in unprofessionally"
Pros: "The flight was fast and safe!"
Cons: "Tv could’ve worked and the seats should have more space"
Pros: "flight was in 1 hour early!!! not over crowded.. flight crew was nice"
Cons: "baggage fees are ridiculous. tvs are old and hardly work."
Pros: "Everything. Perfect service"
Cons: "Left very late because of delayed inbound flight and need for deicing."
Pros: "Our flight was delayed due to weather. Every effort was made and ultimately the wait was minimal as compared to the original estimate. The attendant at gate 4e was so courteous and kept us constantly informed. Staff are always courteous, friendly and work very hard to help. Jet Blue is definitely my preference when flying."
Pros: "Each seat had power outlet for laptop as well as a USB port"
Pros: "The inflight crew was amazing. Natalie was a sweetheart and super helpful. She even gave some of us a tour of the galleys and taught us a few things about Mosaic customers as well as a few other operational things. I didn’t catch the other flights attendants names as they covered more of the back of the plane but they were both insanely hospitable and it was very clear that they loved their jobs as they were having fun. The women who checked us in also accommodated is with Even More Space seats after knowing we were crew members!"
Cons: "As a non-rev I have no room to criticize. Only thing would be that the A/C model was an older version of the A320 (and I know that it will be updated eventually)"
Pros: "Had booked Syracuse to Pittsburg to pick up new truck at Washington Ford. Truck never came in, despite being in transit for well over a month. Called Jet Blue the day before, and found change fee was more than cost of flight. Dealer said they'd cover, but I have no guarantee. Truck still not in. Can't book flight until in. Dealer not very communicative. The whole world is a mess. What can I expect?"
Cons: "Couldn't fly. Not Jet Blues fault."
Pros: "Cabin crew were polite and cheerful"
Cons: "Long delay"
Pros: "We were delayed before take-off but the Captain kept us informed, great job!"
Pros: "good crew, quick service"
Cons: "The temperature could not be regulated and about 90% of the trip was so freezing, it was uncomfortable even with jackets on"
Pros: "Entertainment was great with many options and WiFi included."
Cons: "I think it is time for US airlines to offer complementary meals, especially in a 6 hours flight across US! Just a small bag of chips for a 6 hours flight? European airlines offer full meal for a 2 hours flight..."
Pros: "Everyone was so friendly. I loved the legroom and the fact that they give you a full drink without having to ask."
Pros: "Clean, comfortable ride and great selection of snacks & drinks."
Cons: "Flight from Boston to salt lake City was delayed by more than an hour"
Pros: "Good legroom. Big delay so I did not get to sleep at hotel until 2 am. The flight was very bumpy. The delay was not posted in the airport monitors. Only found out when I got to gate. Flight attendants had blankets to sell on a cold plane that warmed up as the flight progresses."
Cons: "Checking in was difficult for me. My husband was able to check in through the cruise line. when we got to the airport the counter was not open. i checked in but did not get a seat assignment. When we got to the gate our flight to Boston was delayed until 3am from midnight. I tried getting a seat assignment but was told I had to wait until all the other flights were taken care of. I finally got my seat with my husband after 10p. I am a very nervous flyer so this was very nerve racking for me. But once I got my seat I calmed down. We always fly Jet Blue when we can. The flight itself was wonderful. And the counter folks were very patient with the customers dealing with delays."
Pros: "Crew good, flight good"
Cons: "late due to gate issues"
Pros: "Seats had lots of leg room and individual TV screens. Choice of movies was limited on our return flight from Boston to Sacramento but more varied on the leg from LAX to Charlotte. Our flights from Charlotte to Boston and Boston to SMF were both delayed due to weather (no fault of the airlines) but the pilots were able to make up time in the air. I was also notified of the flight delays both by Kayak and the airlines. Kudos to them!"
Cons: "The airlines changed planes at the last minute on our outgoing flight from LAX to Charlotte so we didn't get the exit row seats we had chosen. Support dogs are allowed in the cabin and I had to change seats due to allergies. Two dogs were in adjacent rows on our flight from Boston to Sac, which required a bit of seat shuffling to separate them."
Pros: "Great snacks, nice plane staff."
Cons: "An electrical problem caused the plane to shut down. Rather than finding us new flights, we waited for many hours for the plane to be repaired. I was planning on making it to work by 9 this morning but the only folks who received alternate flights were the ones with connections :( in addition to this, the power shutting down on the plane was extremely unsettling. I have flown hundreds of times and have zero fear of flying. Today, I was terrified that the power would shut off mid-flight at any moment. I truly wish we'd been given another plane...i know that's tough. But something along those lines would have been better than stepping back on the one that shut down with all of us in it...after waiting for hours for it to be repaired. I do appreciate the $150 coupon though."
Cons: "my TV didn't seem to work to faint"
Pros: "I LOVED the comfort of the ample seating space and leg room, compared to American and free WiFi and movies with the individual monitors on the seat backs for every passenger. I flew Jet Blue on my return flight from LA to Boston to attend our son’s USC graduation. The flight from Boston to LA was on an American Airlines flight. The seats were super narrow with very cramped leg room. To add insult to discomfort , I learned just after take off on the American flight to LA that our dogs got loose at home and the person caring for them was frantic. I had to purchase in flight WIFI ($16/ hour $18 for the entire flight) to attend to the Lost dog issue (hugely stressful) only to learn after the flight that $300 worth of fraudulent charges occurred during the flight that my bank’s fraud department claims occurred as a result of entering my card information to purchase the internet access. That depleted the majority of our travel budget. (We live paycheck to paycheck and had pinched & saved to be able attend this special event) I was so apprehensive on the returning flight and can’t describe my relief to learn the WIFI was free. My fears dissolved as did my aching head and back as I settled into a wonderfully comfortable seat with far more leg room than my prior flight. Thanks Key Blue! You have a fan for life!!"
Cons: "Not one thing I didn’t like!!!!"
Pros: "The plane left on time, the staff members were attentive and there was more leg room than on other planes."
Cons: "We were very happy when we got seats in rows 3 and 4 but by the time we boarded only 3 of the 4 carry on bags we had made it into the overhead compartments. We had no other checked bags so we had to go to baggage claim for one carry on. People were putting small bags that should go under the seats in the upper compartments."
Cons: "Delayed, no food."
Cons: "Ink stains on the seats, garbage near feet from precious flights, overall pretty disgusting"
Pros: "Seating was fine, flight attendants were very nice. It was a short flight and everyone worked to be efficient about boarding once the plane was ready for boarding."
Cons: "I wish the plane had come on time--the delay was inconvenient, although I understand sometimes the reason for delay can't be helped."
Cons: "They want to charge for everything. Traveled with my husband but we couldn't sit together without having to pay $200. The seat assignment happened at the gate for us and they didn't accommodate our request to stay together. Seats were small, hard and uncomfortable."
Cons: "Our flight was delayed making it so I and several others had less than 4 minutes to catch our next flight. The flight attendants wouldn’t help us at all. Instead of having us come to the front of the plane to exit first we had to ask the rest of the passengers if they didn’t mind letting us through to catch our flight. I have severe psoriatic arthritis and I had to sprint to my next gate that had been changed making it much farther away from our arrival gate. Now I get to spend my vacation in pain trying to recover."
Cons: "The flight was delayed several times. The plane was hot. There was a loud crying baby behind us kicking our seats... I thought there was more than one baby and was surprised to see all that was generated by one. Our attendant was a little snarky and dismissive. One entertainment screen was on the fritz, and the sound was messed up on the other, so we hacked them together to make one functioning system for one of us. The fly-fi was out of range for all but the last 30 minutes. The seats seem to be getting narrower, and I've lost weight!"
Pros: "I did appreciate how apologetic the flight crew was and eventually we were able to board our flight. I also appreciated the credit that Jetblue gave me for the inconvienence. That showed sensitivity on their part that was refreshing. I know it is the holidays so its busy, and unexpected situations do arise during these times especially, so at least the credit provided some positive relief to the disappointment."
Cons: "I understand that maintaince is a necessary and usual part of flying planes every day, that said, I had booked the earlier flight for the purpose and intention of getting into Boston earlier to spend more time with my family but arriving 5 hours later than expected was disappointing. Needless to say, the traffic getting out of Boston at 4pm on a Tuesday only added insult to injury. This was also the second time that I had an underwhelming experience overall flying Jetblue so that added to the disappointment."
Pros: "On time, very smooth flight"
Cons: "Would like more healthily snacks included"
Pros: "Haven't flown jet blue that often but it was easy, no problems, on time, roomy, something to drink right away and later a complimentary snack."
Cons: "Not much movie choice"
Pros: "Smooth flight. Smart boarding (the board window seats first!)"
Pros: "Economical with VIP customer service."
Pros: "Pilot came out to talk to us! Flight attendant handled things very well!"
Cons: "Wish there had been more food options."
Pros: "Professional and responsible crew."
Pros: "Very friendly crew!"
Cons: "Significant delay of departure."
Cons: "Seats could have been more comfortable. No space. Food made me sick."
Pros: "price great; direct flight;"
Cons: "Delayed and did not explain why"
Pros: "Flight attendant coughed in my face twice without covering her mouth while I was seated and she was passing out drinks and snacks"
Pros: "Service was great."
Cons: "It was a shortest duration flight of the three so I couldn’t point out here what was lacking. Thank you!"
Cons: "It was ridiculously cold for 2 1/2 hours. When my seat mate asked for a blanket, the stewardess said she only had one more - then walked off. For drinks, they skipped several people. I had to catch her eye to ask for one and then ask her to get my kids a drink in front of me."
Pros: "The crew was super friendly and professional. Enjoyed the reworked safety message before take-off."
Cons: "The Comfort+ seat, while it had plenty of leg room in front, had a small width-box that many Americans (being larger than perhaps they should be) will find extremely uncomfortable at best, and unable to fit in at worst."
Cons: "Smooth flight, great crew."
Cons: "Check in was terrible- long wait just for drop off of already checked in bags"
Pros: "Quick Boarding Awesome staff"
Pros: "individual TVs"
Cons: "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."
Cons: "The fact the the toilette was kitty cornered in the mid cabin bathroom is a joke on modern society."
Cons: "The flight attendants skipped many rows of people not offering food or beverage. I wasnt sleep so not sure why I wasnt asked did I want a beverage or snack"
Cons: "Flight was 1,5 hr delayed, which almost caused me to miss my connecting flight"
Cons: "Plane too small to have any on board entertainment"
Pros: "Great movies."
Cons: "Seats won’t stay reclined."
Cons: "My kids were asleep when the flight attendant passed the snacks . I asked to get the snack for them and she told me they will have to get it in the back of plane once awake. Didn’t argue but was surprised"
Pros: "Very friendly crew with a clean plane!"
Pros: "Nicer plane"
Cons: "One stewardess almonds mowed me down with cart"
Pros: "This was my daughter’s first solo travel home from college. She said the staff was helpful and kind. She loved that the flight was not over crowded. It was a smooth flight."
Cons: "Only negative thing she could say was her flight was delayed an hour. But that isn’t terrible considering all the holiday travelers."
Pros: "Quick boarding, great seats and everything went on schedule."
Cons: "We thought we were flying AirFrance as our emails came from them and were surprised to learn after waiting in the AirFrance baggage drop queue for 30 mins that we were in the wrong place."
Pros: "Flight was on time. Boarding, flight, deboarding were all fine. Service was fine."
Cons: "The flight numbers that Kayak provides ate not unusable and do not match any flights with the airline. Terribly inconvenient. A call to WestJest referred me to contact Delta. The Delta rep was able to help me. The airlines provided good service. But I probably will avoid booking with Kayak again."
Pros: "Delta employees exceedingly cordial. food poor to moderate, seating space impossibly small but pillow and blanket were provided"
Cons: "seats too close from front to back, and not adequately cushioned"
Cons: "Online check in didn’t work. Called Delta 800# and rep said I needed to wait till I got to airport. Airport rep said I needed to use the KLM flight number, not the Delta number.W"
Pros: "Nicest staff"
Cons: "Nothing at all"
Pros: "The pilot and the stewardess were very polite."
Cons: "Standing on line,it was slow cause only 1 person was help people check in. It would been better if everyone could check in with the kiosk machines. After half an hour than another person came to help. TSA move more fast cause so many people were working."
Pros: "Flight itself uneventful"
Pros: "Crew was courteous, I asked for a blanket and a banana (I saw some being passed to delta select (?) passengers), and got both, no one snapped at me like on an earlier flight.5"
Cons: "The flight was 3.5 hrs late. (Had it been on time, I would have missed it entirely though because Atlanta airport passport control was complete chaos, I heard the airport wa closed earlier for weather related reasons). Enough said."
Pros: "I am always impressed by the Delta staff. Top notch."
Cons: "The entertainment screens have an (older) head phone jack that many people do not have. The headphones available for purchase by the airline are of very poor quality. I also am surprised that airlines (not just Delta) continue to provide such low quality food options on flights. I think consumers would pay more for better options."
Pros: "flight was on time..arrived early..friendly staff.."
Pros: "They did take care of the situation in a timely manner and switched my flight were I made it in my time line . Switched to American from Atl. to Houston"
Cons: "Was informed the flight delay due to equipment ,"
Pros: "Even though we were in the very back row, we did not experience a foul smell from the restrooms. This was a very nice relief. It is bad enough that the seats don't recline and there is no window in the very back row but prior experience with the added nausea of foul restroom order has been a serious insult to injury. In this case there was really minimal odor. Also since we are traveling as a family we are very happy that we were seated together. We have experienced the past that sometimes our seats will be fragmented and that creates major challenges when you are traveling with young children. However on this particular flight the ride was rough during both takeoff and landing, a lot of side to side shimmy. Also the cabin pressure varied quite a bit during landing causing all the kids to complain about some discomfort in their ears."
Pros: "About 10-15 yrs ago I stopped transatlantic flights on Delta. It was a scruffy airline with uninterested cabin crew & not to talk of food etc. What a change! Neat clean A330, friendly crew & food + beverages to brag (you pay outrageous prices on 'leaner-meaner' airlines if at all available). Loved the whole experience. Flying is not only getting from A to B & Delta has realized it. Looking forward to my next Delta flight!"
Pros: "Courteous crew and smooth flight"
Pros: "Nothing other than it was over quickly."
Cons: "Seat did not recline at all."
Cons: "The fact that booking with kayak wouldn't let me pick my seats and traveling with 2 kids under 4 it made it very stressful trying to figure out how we could sit together or even the same end of the plane."
Pros: "Free entertainment and free food was unexpected and very welcomed, especially given the trend of charging for more and more features."
Cons: "The tsa is worthless"
Pros: "aircraft is very clean. faster than imaged. the most impressed thing is it has a variety of entertainment programs."
Pros: "The crew was really friendly and helpful. The plane was really clean"
Cons: "The boarding process was too long, there was a lot of people. It was kinda a mess. The sit assignment for people who didn't have sit assign was slow."
Pros: "They did eventually put out some small snacks and drinks (water and regular coke)."
Cons: "Small regional plane that was over 3 hours late in departing NY because of weather issues much earlier in the day. Delta did not permit any re-bookings to other delayed flights that were leaving in the intervening period, even though there were empty seats. Very frustrating."
Pros: "Everything went smoothly."
Pros: "The crew were nice"
Cons: "The wifi didn't work at all, the entertainment system wasn't working until they did a reboot during the flight"
Cons: "No TVs for int'l flight, disorganized and chaotic boarding process, limited snack options"
Pros: "Having status. Always on time. They run their schedules like European trains."
Pros: "Friendly crew, ok seats"
Cons: "Was not possible to even request a coffee"
I’ve never had an evening flight where you can’t buy a glass of wine. Not even a cookie. But it went downhill once the real airline, Jet able, switched us out for this inferior excuse. So ashamed of America’s airline service. We don’t need much. A seat. Ability to purchase a few convenient items. Pathetic beyond words, honestly. Make a seat that a human can fit in and stop listening to accountants with no concept of long term profitability. Sickening experience.
Mechanical issues delayed us 30 minutes and the pilot came on intercom basically bragging for shaving 6 minutes (off of our 45 min delayed arrival time)
Pros: "Clean plane, courteous personnel, everything on time"
Cons: "Getting the food back would be nice."
Cons: "The airline needs to board and deboard by group number."
Cons: "Never made it to this flight, because my previous flight was cancelled"
Cons: "On time departure would have been nice. Delayed about an hour."
Pros: "CLT to LGA Airbus expérience was as pleasant as ever. The flight attendant on the regional EMB from LGA to YUL was exceptional."
Cons: "The crew could have been more polite."
Pros: "I arrived safely at my destination"
Cons: "Flight was turbulent, plane was messy, crew had a hard time noticing when passengers needed anything."
Pros: "Knowing what carousel luggage was at - I suppose."
Cons: "Extended wait times in taxi departing and landing - took over an hour longer than expected. LaGuardia airport forced passengers to take their car services by walking outside and waiting in a parking garage with (12 degree Fahrenheit feels like -4 and 20 mph winds). Felt frostbite, couldn’t move fingers, and have a sinus headache. absolutely appalling this is NY and USA - yet we can’t have car services pick up pasengers outside the door of the airport, instead require to walk 7 minutes and stand in a freezing air tunnel airport garage. Changes my mind on flying to LAGUARDIA in the future"
Pros: "Ontime. Great crew"
Pros: "We boarded quickly"
Cons: "The plane was freezing!!!"
Pros: "Flight was canceled after six hours of waiting"
Pros: "I decided to travel First Class from CLT to NYC and that was the greatest choice I ever made. First class was amazing! I stored my belongings without any issues. The snacks were enjoyable and the passengers were friendly. I was happy with the crew and airline!"
Cons: "No complaints!"
Pros: "Great crew! Professional. Friendly. Efficient. Excellent."
Pros: "Staff are friendly and helpful"
Pros: "The pilot made sure we were fully aware of what was going on during a crazy flight day. Many cancelled, many more delayed. We ended up being on time to leave and early to land."
Cons: "Seats were a bit too tight and I am a small person."
Pros: "Easy checking with great Customer Care. Made my trip enjoyable. Will use again in July..."
Pros: "Ability to upgrade to first class"
Cons: "Security taking forever"
Pros: "On time departure & arrival."
Cons: "My checked bag, which l paid $25.00 for, didn’t make it on the flight to Pittsburgh. It got there on another flight at 7:30 pm Monday night but no one from American Airlines did anything about trying to get it to me until 11:30 pm. As a result, while l stayed at a hotel only 30 miles from the airport, my bag wasn’t delivered until 2:00 am on Tues, more than 8 hours after l got there. And their website for supposedly checking on lost luggage, aa.com/bag status, is next to useless. It gives no useful information. Use the 800 # but state you want to talk with a human when answering the questions in their phone tree. I’ve had other experiences on AA over the last few years that lead me to question their commitment to customer service. I’ll be avoiding American Airlines as a travel option where other alternatives are available."
Pros: "BATE AND SWITCH. I BUY A TICKET TO DISCOVER IT DOENST ALLOW ME TO CARRY MY ROLLER BAG ON BOARD UNLESS I PAY A $60.00 FEE, YES $60. I GUESS THIS IS HOW TO MAKE A PROFIT EVEN IF YOU MAKE YOUR CUSTOMER FEEL LIKE A SUCKER! THANKS AMERICAN AIRLINE FOR LETTING ME KNOW YOU ONLY CARE ABOUT YOUR STOCKHOLDER AND THE CUSTOMER IS JUST A WAY TO MAKE THE STOCKHOLDERS AND EXECUTIVES (WHO GET BIG BONUS') HAPPY. SINCE YOU NOW ACT LIKE SPIRIT AIRLINES MAYBE YOU SHOULD MERGE WITH THEM TOO. I WANT BE TRAVELING AMERICAN AGAIN UNLESS ITS THE ONLY CHOICE I HAVE. IM GLAD TO SHARE MY STORY WITH OTHERS."
Pros: "All service once on board was lovely"
Cons: "Surprised by a snarky employee at gate check for my connecting flight home today. I fly with AA nearly every week for work. They grabbed my bag from me and insisted it be checked. I said I didn’t want to pay for checking and that it contained fragile items. It was a little over-stuffed for the scale. When I went to open it and remove some bulky items to put in my purse, they snatched my suitcase away and refused to let me touch my bag. I find this to be completely unacceptable. They had the gall to suggest I go to an airport store, buy a “suitable suitcase,” and take a later flight home. They made a scene and called a supervisor who kindly and promptly let me in my suitcase. The employee then spoke negatively about me loudly to nearby colleagues and refused to make eye contact. After the supervisor let me in my bag, I got on the plane with my suitcase. At one point, this employee made me feel like I was going to be kicked off of my flight; this was so unnecessary and extremely unprofessional. AA - your employees are better than this."
Pros: "i like the wifi internet that AA provided. Great movies"
Cons: "The flight attendants were highly rude and i felt as if i was discriminated on. I was sitting in the back and the flight attendant who was suppose to assist us made us feel like i was a bother to her. First of all she just rudly dropped biscuits on my table didnt ask if i wanted and then I had to ask her for coffee, she didnt ask me if i wanted something to drink. Finally she brought my daughter and I some coffee. i ask for sugar and she said im very busy you have to wait....eventually she gave me one packet of sugar. I had to ask for another sugar for my daughter , so when i ask she gets upset and tells me i have to wait but there as a white who ask for assistance and she was very polite to her."
Pros: "The flight was short and all went well."
Pros: "Attentive and friendly crew."
Pros: "good price."
Cons: "La Guardia Airport is a kind of messy. Some people in AA are rude, specially ground personnel."
Pros: "Nothing, boarding was effective"
Cons: "The crew was rude and completely unhelpful. They wouldn't honor my upgrade and than when I wanted a Mimosa they said it was only for first class even though they could have clearly got it and charged me. This was a rare occurrence but a terrible one nonetheless."
Cons: "Flight delayed from CLT-LGA: Missed connection by 1 minute. They practically slammed the door in our face."
Cons: "Without any explanation...American Airlines cancelled my reservation! I needed to be sent back to poor quality hotel for a night and take a different flight out the next morning. American Airlines was supposed to provide transportation back and forth from the hotel however a car never showed up at the hotel to pick us up and I needed to get my own taxi at the last minute (American did however reimburse me for the taxi fare at the airport). I never received an explanation as to why my reservation was cancelled and was never offered any type of compensation for such a major inconvenience. They dd ultimately waive my 25 bag fee but it wasn't very easy to even get that from them. I felt that they should have been more empathetic towards my inconvenience and offered me any type of compensation to make up for such a horrible experience. When I asked about possibly being upgraded to first class they told me absolutely not! A little graciousness can go a long way, American Airlines showed that they could not care less about my inconvenience (other than Rodrigo at the counter the next morning who actually showed he was truly sorry for the situation and at least ended up moving me to a row with more legroom). Other than this, I was extremely disappointed with this experience and how it was handled."
Cons: "No entertainment on board Wifi not working."
Pros: "Swift boarding."
Cons: "As hot and humid as Mar-a-lago under investigation by the DOJ in August."
Cons: "You cancel my entire round trip flight because I missed the first flight? No other airline does this. I'll never fly with AA again. You should take notes on how Delta works"
Pros: "Also quick and painless flight"
Cons: "Flight attendants where kind of rude."
Cons: "I paid extra money to sit in the front of the plane due to traveling with my dog... when I looked at my boarding pass I realized I was sitting in the last row of the plane ... the cabin was booked and they could not move my seat! Really upsetting and frustrating!"
Pros: "On time departure/early arrival"
Cons: "Boarding g process a bit chaotic"
Cons: "The crew was late arriving to the gate which delayed boarding and then the plane had an electrical problem that could not be quickly fixed so had to deplane, go to another gate and board another plane. We were an hour and a half late leaving."
Cons: "Baggage claim took extremely long time. It took a while before the baggage crew even became aware of situation."
Pros: "Flying first class"
Cons: "This was just over an hour flight, but something in first class besides popcorn or potato chips would have been better. Maybe hummus or cheese tray? What happened to warm cookies with milk?"
Cons: "Everyone excellent"
Pros: "Empty plane."
Cons: "Cold plane."
Cons: "Had to fly to JFK instead of LGA. so inconvenient"
Pros: "Landed safely."
Cons: "100 degree plans before taking off for mechanical reasons. Upon arrival it looked like a refugee camp in baggage claim area. A bunch of bags unclaimed scattered about. The screen said carousel 12 and confirmed it with local reps and then after waiting for a while some passenger says "if you're coming from Charlotte the bags are at 11, that's where I found mine". The miracle of flight is a miracle. I rarely complain but more often than not when flying domestically I realize how stretched the airlines are."
Cons: "Arrived in Charlotte and tried to get on an earlier flight to Richmond. Was willing to pay a change fee. Even though there were empty seats, I was told that change fee was unavailable for my reservation. I talked to 3 different people on the phone and was given 3 different reasons as to why. 3 different gate people also said there was nothing they could do and there were no supervisors to help. Another person at the counter (who I believe was a supervisor) was able to override and get me on the 2nd (of 3 flights with empty seats)."
Pros: "Nothing !"
Cons: "My flight was delayed an hour before being departed. And then canceled and then they moved my Flight and that flight was delayed too. I miss my grandmothers service, I am very upset to say the lease. I am not pleased at all."
Pros: "Excellent service fligth on time no complains"
Cons: "Not being told the real reason for the diversion and being 7 hours late to LGA."
Pros: "I LOVED the staff on this flight. Especially the man, I didn't catch his name but he was the friendliest flight attendant I have ever met. He had a warm smile the whole flight and helped me get an ice pack for my back when I was in pain. Every time he got something for someone he was smiling and happy which made me and my husband smile and happy. He should be recognized because he made our experience very enjoyable. I have never been on a flight where the service was constant, all of the flight attendants walked up and down the aisles throughout the flight making sure everyone was doing good. Typically, they go down the aisle with the service carts once and thats it, but they made sure everyone was taken care of for the whole flight. Thank you for the great flying experience after a long and tiring trip!! We were dreading the flight but the staff was great."
Cons: "Waiting in the Charlotte Airport for the flight to board was a bit irritating because the two girls that were supposed to call the sections for the flight were on their phones and not very present with what was going on. We boarded late and i am not sure if this is because the flight itself was late or they were just slow with the process.. The only thing I would complain about the flight itself is that we had to wait on our plane for about an hour after we landed. This, I know- has nothing to do with AA and the service/staff. I think this is something that SFO is responsible for, and I felt bad that people were taking it out on the crew."
Cons: "Less full"
Pros: "Complimentary First Class."
Cons: "Clean plane better"
Pros: "I’m handicapped and requested wheelchair assistance when I booked flight. Not once was it ready I had to ask for it at every leg of trip, going and returning. Took morning flight home to connection and when landed was told that flight was cancelled and rebooked my on another flight which was fine but didn’t have the seat available that was originally designated and the woman at customer service didn’t care. New flight delayed 3 times and I ended up being in Newark for 9 hours and got a total of $30 in vouchers, had anyone that gives these vouchers out bought anything in an airport before? And the $30 I did get I had to beg for as well. No more united for me thanks."
Pros: "The crew was excellent. They were professional, efficient and very accommodating. The pilot was also excellent. He kept us informed of the status of the flight throughout the trip."
Cons: "The plane was terrible. The seats are so close together that you cannot move. The aisle is so narrow that one person can barely down it. Forget it if you have to pass by someone. The bathroom too is so small that you cannot move in it. It’s so uncomfortable. The new boarding process is just dumb. And to make matters worse they don’t even bother to check the boarding groups when you board. I had a person in a later boarding group in front of me and they let her on anyway — so what’s the point of having boarding groups. They should just go back to boarding from the rear of the plane first - that is the most efficient and quick way to do it. The so called entertainment is a joke. There is a very small choice of movies/TV shows to watch and that’s it. The free wi-fi gets you nowhere."
Pros: "Great flight and crew."
Pros: "The TV shows and movie collection is good."
Cons: "Horrible food, no complimentary drinks on economy plus seats. UNITED lost my luggage again (2nd time this year)."
Pros: "Not a lot of positive to say"
Cons: "Ignorant, rude air hostess, two male hostess, double act the pair of them, if they had of been recorded they would be first today. As I said in my headline, if you hate your job that much find one that makes you happy, United need to do secret shopper experiences on their planes, to quality check their hostess, this cowboys are representing your company and its not good."
Pros: "No faults"
Cons: "Very pleasant flight"
Pros: "Didn't die..."
Cons: "Flight delayed, otherwise the seats were the same as all other planes I've been on. Not sure how you differientiate a consistiently bad experience between the 5 or 6 airlines that are left. Our expectations are now so low that if an airline Employee smiles at us we give their employer 5 stars. We should probably find a better way to rate the cable companies and airlines in our lives."
Pros: "Crew was nice."
Cons: "Some travelers was not good."
Pros: "The crew was polite. Flight was late leaving Charlotte but landed on time in Newark."
Pros: "Friendly staff, happy to help"
Cons: "Was all good"
Pros: "The cabin crew weren't charging people for alcohol on the flight"
Cons: "On checking in we had to use a machine to print our boarding passes and take our bags to a bag drop in Newark. The man proceeded to put a large tray on the conveyor belt, swing our bags in the air then smash them down into the tray. This was done to both bags as if we weren't there. Had there been something expensive in there it would have been totally destroyed. He really couldn't have cared less about our bags and their contents. We were talking to a woman on the plane who was telling us that a woman a few rows behind who had a new born baby as was told she would be given a seat with extra legroom had this taken away from her to United could sell the seat to someone paying for it. The chicken and orzo dinner was absolutely revolting. The orzo was so over cooked that it just turned to mush and the chicken really didn't taste like it had ever seen a chicken. All this combined with the issues we had on our flight out show that United are scum and just see you as ££. Sorry I cant be more complementary than that, its just the truth."
Cons: "Long delay in Knoxville because of atc clearance issues and there is not much to do in the terminal. Only give snacks and water would of rathered a sandwich"
Pros: "Economy seats had ok legroom."
Cons: "Connecting flight was cancelled so we automatically got out on the next flight. Our stop over went from 2h to over 7h. Staff at checkin were very unhelpful. They told us to go to the website to request a refund and wouldn't offer us any flight upgrades. We got on the flight and people were told not to sit in the unoccupied enconomy plus seats unless they paid for them. Pretty poor that considering there were at least 2 rows of seats available they are so tight they can't even be bothered to compensate us in a way that won't effect their bottom line. We completed the return request only to be told that refunds are not offered on schedule changes. Again pretty shoddy customer service and shows that all they are about is your money. The breakfast we had was disgusting. The melted cheese looked like someone had vomited onto my tray. On waiting for our connecting flight there was an old lady who was dumped at a gate on a wheel chair. They person then left without telling them what was happening. We could see she was anxious about not knowing what was happening. My wife went to the United help desk to ask for information for the lady's flight and was told she should just check the information board and dismissed. Not sure how an old lady who can't walk is meant to do this (this was explained to them). If United had bothered to make some kind of effort to be at least helpful in any stage with refunding / upgrading us and being helpful to an old lady maybe this review would be different. Ultimately all they care about is your money and will deliver a shockingly bad customer service wherever they can get away with it. I WONT be flying United again. I will pay more for another airline."
Pros: "All the staff (both at the terminal and on the flight) were all extremely friendly and helpful and very efficient."
Pros: "Check-in at Heathrow T2 staff were excellent and very helpful."
Cons: "Price of a small mug of coffee £3.85 and it wasn’t even Starbucks it was a machine at the weatherspoon’s!"
Pros: "The United Airlines lady on the desk at Terminal 2 was tremendously helpful (she had an Indian name beginning with S). She helped me sort out my ESTA and ETA for Canada and ensured I got through security without too much delay."
Pros: "Decent leg room. Wonderful to do the flight non-stop from NYC to Delhi."
Cons: "United. September 14 Newark to Delhi Premium Economy Entertainment screen didn't work for 1st hour of the flight. the movie list was mediocre at best. The screen was smeared with some substance. The list of movies on the United entertainment app is great (via internet) but connectivity on this type of flight is spotty so the traveler is forced back to the antique screen plane system. Dinner. Butter chicken or vegetable options. Food was bland and very small portions for the length of flight. The snack was delivered immediately after dinner was picked up. I did not open it. Looked like a hard roll with something on it. Style of service is abrupt, bordering on rude. Uses terminology that non-US travelers from different cultures would not understand, for instance do you want "white" coffee. Asked me if I had someone at home to pick up after me as she felt she was cleaning too much off the floor. Her comments appeared to be directed at me but it was not my trash (and even if it was, a better approach would be recommended). The flight attendant realized she had gone too far and apologized. Then complained about this "route" being difficult, with no one listening. She concluded by wishing me a good flight and saying that she hoped that she had not offended me. I assured her that she had. Breakfast was mediocre. Egg with soggy potatoes and an inedible sausage. Did not see what they were offering in the veggie dish. Staff seems tired and not culturally sensitive. There needs to be some retraining and consideration given to long haul menus and entertainment. I take this flight at least once a year. It continues to deteriorate."
Pros: "They got my vegetarian food order right"
Cons: "Old airplanes both there and back, we had a choice of a few movies on a TV that we couldn't access on demand so you had to start half way through, and the quality was appalling. We were supposedly promised we could stream onto our devices via wifi but this didn't happen"
Pros: "Flight was delayed and Captain explained reason as Newark Airport Traffic Control. Further delay was experienced after taxiing and Captain kept us informed. Seats were marginally ok and flight crew was attentive. Had a soda and a small bag of pretzels. Overall, it was an ok flight."
Pros: "Smaller plane, quick luggage delivery on arrival, 20 minutes early arrival time"
Pros: "The staff and crew were very helpful, especially in helping catch my connection. Which leads to the dislike."
Cons: "Nothing but delays. Before we boarded...delay. Before we left the gate...delay. Before we left the taxiway...delay. Before we landed...delay. Many on the flight missing, or having tight connections."
Pros: "We ultimately landed safely."
Cons: "The flight was 40 minutes late on departure and arrival. The front landing gear was not functioning properly so we circled the airport to have the tower verify whether the landing gear was down. In the meantime the flight attendant prepared us for an emergency landing with our hands crossed in front of us. It was the scariest flight I've ever taken."
Pros: "Courteous attendants and overall great flight"
Cons: "The mixed trail mix, honestly that's all :)"
Pros: "Delayed Flight, late flight attendant that delayed flight 1.5 hr. Causing many to miss overseas connections. Changed arrival terminal."
Cons: "Explained flight delay due to one attendant not showing up. Needs to be a better back up system."
Pros: "Everything went well."
Cons: "Well to start off, this was my very first time flying on United and both flights had minor trouble. The first flight had a delay that almost caused me to miss the next flight. The second flight had a minor delay but I made it home at the scheduled time. Other than that the flight was very good."
Pros: "The flight attendants were great."
Cons: "My flight was late and I missed my connecting flight. The next flight I got put on was delayed several times. I'm in the military and I was late checking into my command."
Pros: "Uneventful. Pleasant staff."
Cons: "Airplane seats, they're never very comfortable. Unfair to have to pay more for exit row. Headrests and seats are just not pleasant."
Pros: "The crew was very friendly and helpful, food was ok."
Cons: "It is uncomfortable, you can´t select a decent seat and there´s no entertainment, you hae to pay for it. There's suppose to be an option with mobile devices but when you make the ticket purchase it only says that entertainment is included in longflights and it is not. I paid for the entertrainment system but you have only some options and the movies start according to their own schedule so you can't really pick what you want to watch. And the directv remotes are not set in a good place, the are in the arm rest, so everytime the person next to you moves the wrong way they change your channel or turn the volume down or something else. For such an expensive and long flight the tiny space between chairs and entertainment lack is unacceptable."
Pros: "United now has small mattresses to put on your lay flat bed in business class. Very comfortable! For once they had my first choice for lunch and it was delicious."
Cons: "The seats are lay flat beds. However they are very narrow especially where the feet are resting. If you are over 5ft10 it's too short a bed. You feel that your feet are pressed together when you sleep. Also no seat level storage space. Seats are narrow and are almost impossible to sleep in resting on your side. Would suggest united try out the Emirates airline business class seats on the A380. The British Airways business class seats and New Zealand business class lay flat seats are also much nicer."
Pros: "Nothing to like. 6:00pm flight delayed and kept rescheduling takeoff. Boarded plane about midnight and after ninety plus minutes we were made to deplane because current crew was over their allotted airtime. Kept on plane awaiting a new crew but they couldn't get them so flight cancelled. Attendants told us we would be compensated for cancellation. A big airline like united should have a better grasp on scheduling flight crews and stand bys available instead of putting us through this hell. No hotels available so we all had to stay overnight in uncomfortable chairs with many sleeping on floors. I felt bad for myself as a 69 ur old woman with some health issues but felt even worse for the parents flying with little toddlers who just wanted to go home. The day of my flight Denver had 8" of snow that stopped by 9am yet I couldn't get a flight out till the following evening. Psp to Denver to Newark should have taken six hours but took me over 38 hrs of travel time. Denver should be used to snow and 8" shouldn't cause such extreme disruption at that airport. And united needs to better coordinate its flight schedules and working crews. I will be contacting customer service regarding compensation as cancelled flight was due to company musmagent. Finally it would have been nice if united opened its club to the travelers who couldn't get hotels. Sitting in a comfortable place would have been so much better especially to the elderly and small children traveling. Thank you"
Cons: "Nothing not to like!"
Pros: "On time quick flight"
Cons: "Snack not much. No entertainment. Not much legroom."
Pros: "Everything no line Quick best ride I ever had Thankyou"
Cons: "I don't think it's fair that you don't any money back of you cancel your plane ticket. It shouldn't matter what type of ticket it was. You should at least be allowed a voucher for the amount of the ticket at a later date. Even if it's a percentage off, you should be allowed something. How is it that you can buy a car worth thousands, and be allowed to return it under the Lemon Law. When a company called can make billions of dollars doing this, it's just taking advantage of the little people."
Pros: "Overall flight was Okay. United has been my favorite airline since 1971. "Fly The Friendly Skies of United""
Cons: "Very tight seating My wife said it seamed as though the lavitory hadn't been cleaned in a month. I didn't use it though."
Cons: "First when seated there was no room for even my purse in the overhead storage. I had to hold everything in my lap. My ticket seats were separated when I was sure I booked the seats together. The blanket given to my seat was in package but was used and very vile smelling. The flight attendant was very rude, had an attitude when I asked for a drink after I wasn't offered one. When landing and I was asleep, flight attendant hit my head to wake me up to adjust my seat to the correct position rather then in a polite way. Also luggage was not with the rest of the planes luggage and on a differnt carousel. I travel often and are use to glitches, but when cleanliness and attitude come into the picture those are things that can be controlled. I wish to no longer travel with United again."
Pros: "It was pretty cheap"
Cons: "Our flight was delayed because the pilot wasn't there. I feel like this sort of thing always happens with united. When I went to ask for help about my connecting flights I was treated like I was the one inconveniencing them. And the response I got was there's nothing we can do if you miss your connecting flight the only one going out today is at 10 pm but it's completely full already. I feel like it was the worst customer service and while I realize the lady I spoke to was probably not the one responsible for the captain being Mia she could have been more kind and more helpful by 100%"
Pros: "United's flight crew was very courteous and accomodating. At a time where customer service overall has taken a noticeable step back in most industries, it was nice to receive good service. Especially considering I was traveliing with my family of five (3 kids under 11)."
Cons: "While I understand this is not specific to United Airlines, I've flown now for about 40 years and this incessant need to monetize EVERYTHING on a flight is just frustrating. I am a 6'2", fit man and I'm not able to get a coach seat with leg room without paying an additional premium...in BOTH directions of my flight. This is after paying to check my FIRST bag...but before paying for any food or entertaiment i want to consume during the 3:45+ flight. Yes, charge for WI-FI; charge for alcoholic beverages, charge for OVERWEIGHT baggage. Charging for food and other items which were complementary 10 to 15 years ago is insulting."
Pros: "Pittsburgh International Airport's wheelchair service was excellent (provided separate from United Airlines)."
Cons: "I was traveling for the first time in crutches. As soon as I approached the check-in counter, the lady at the counter asked me rudely "Are you checking in any luggage?". I first told her that I requested assistance getting to the gate and asked if it would be by a wheelchair or a cart. She didn't answer the question, and repeated the same question. Since I had one carry-on size bag, I asked if I need to check it in, or if I can bring it with me when they help me get to the gate. To which she replied in a very irritated tone, "I'm asking you if you need to check it in! Can you bring the bag on-board and put it away in the overhead bin YOURSELF WITHOUT ANY HELP?", hinting that no one will provide any help... At this point, I went ahead and checked in my bag. Thank God the wheelchair service is provided by a separate vendor, because he was wonderful and helpful. While we waited to board, the flight was delayed a few times. I could not hear the announcement from where I was sitting, but I noticed people started to make a line by the central info counter. 4:42pm, I received the cancellation notice via email. Because of my injury, I was unable to wait in line for long, so I chose to sit and wait next to the counter, until the line got shorter. 1 hour later, the line was growing even longer. 6pm, I re-booked a new flight for the next day via iPhone app, however, it was still showing the old boarding pass that I was automatically re-booked for. I still had to talk to someone from United to confirm, also to ask for wheelchair to get back to the main building, so I continued to wait. At one point, one of the United employees moved to the side counter to make a call re: another flight that arrived. I went and stood right in front of her and said "Excuse me, I have a quick question about wheelchair service". She looked at me right in my eyes, but she started talking to the other person on the phone. After she hung up, she ignored me and went back to the center counter, leaving me confused as to what just happened... At this point, I did not even want to make another attempt to ask for help. 7:20pm, the line went down to 3 people; a gentleman with a bad knee, another gentleman with a bad leg and myself on crutches... Am I the only one to think there is something wrong with this picture? 7:40pm, I was finally on the way back to the main building with a wheelchair service, which by the way is run by a group of amazing people. I am not complaining about the delays and cancellations. I understand it happens. I am not expecting that someone like me with temporary disability automatically receives first place in line. I do, however, wish United was more aware of some people who are in need of assistance, while being fair to other passengers. I cannot imagine how difficult it is for people with disabilities to travel with United Airlines."
Pros: "I had a window seat, which was fine."
Cons: "I checked in for both my flights before departing on my red eye. When I landed in Newark I found out I had been bumped from my connection to Portland because United had oversold my flight. The next confirmed flight they could put me on to Portland was the next morning, 24 hours later! I ended up flying to Boston and taking a bus up to Portland, arriving seven hours after I was supposed to, exhausted. United customer service was indifferent and unhelpful. I will never fly United again, no matter the cost difference."
Pros: "The flight itself was very convenient and quick."
Cons: "We were delayed and sitting on the plane for almost 4 hours and were left with few explanations. The crew was not friendly."
Cons: "There was a delayed my flight, arrived late, delayed in the plane getting off, nothing but delays."
Pros: "Wine was good and generous pours were nice."
Cons: "Turkey was terrible never offer it again. Bread was stale. Get better coffee"
Pros: "The snack"
Cons: "For the price I paid, it was a terrible seat, no room with 2 people sitting on either side."
Cons: "These morning flights are often late. And they don't change the departure time on the app until after takeoff. Shows I time until you land. Very tough to schedule meetings around."
Pros: "Flights were on time..."
Pros: "everyone was quick, efficient, and customer oriented. seats were comfortable and the snacks were nice."