Pros: "Safe travel"
Cons: "more masks"
Cons: "Despite the fact that I fell skiing and broke my elbow, requiring surgery, for which I sent a copy of the medical procedures, Aeromexico was the ONLY part of my trip, other flights and hotels, that refused to offer me a change of date option. Terrible customer service."
Pros: "Movies on any flight is great."
Pros: "Pilots kept us abreast of timing and upcoming turbulence"
Cons: "The seat back screen was broken, but the screen itself was always on, so in addition to no entertainment, I couldn’t even have darkness"
Pros: "Very fast and efficient boarding process. We began moving right when they closed the door. Smooth flight, friendly attendants."
Cons: "Stop charging $2 for headphones lol"
Pros: "Crew attentive and helpful"
Cons: "Flight cancelled with no reasonable alternative. Ended up driving."
Pros: "They got me an air sick bag since there were none in the pockets. Bathroom was very clean. Chair had bendy headrests. Didn’t have to check my bag."
Cons: "Very turbulent, seat did not stay reclined. On a redeye flight, this was the key misery-maker. Seat in front was reclined so no possible position to sleep from the middle seat, even for a short person."
Pros: "The crew was wonderful, the food was great, the ride was wonderful."
Pros: "The entire crew was amazing they were professional friendly and accommodating"
Pros: "No food or entertainment on a short hop of ~ 150 miles by air; I would have preferred to rate “N/A” but this wasn’t an option."
Pros: "After a delay of over 1 1/2 due to weather, we boarded and then waited for luggage. Then our pilot said our weight was too high so we sat and burned off fuel, which delayed us a half hour."
Cons: "See above."
Pros: "Delta planes are typically nice and clean"
Cons: "Flight was delayed multiple times."
Cons: "Customs never to hire more agents to work in the early mornings."
Cons: "Not being to check our tickets on line"
Pros: "I like that I was able to request a window seat and was obliged to get another one."
Cons: "My flight was cancelled and I had anxiety about being at my destinations on time because I had to travel another hour away without knowing if my ride would be able to wait for me. However, I was booked on another plane that wasn't damaged which got me there on time,but once I arrived my luggage was no where to be found. I was promised my luggage on the same day,but I didn't get it until 11:30pm that night from a 2:40pm flight. I had to go out and spend money on toiletries,night wear and my medicine because of not having my luggage. Just totally disgusted by the overall experience and wouldn't wish it on anyone."
Pros: "Smooth flight. On time and took me from 20 degrees to 80"
Pros: "The crew, food, plane, everything was excellent"
Cons: "My seat was taken by another person and the crew member was not very helpful with getting the issue resolved"
Pros: "The in flight movie and fast boarding"
Cons: "Couldn't get a receipt for baggage fee"
Pros: "Space in seats was better than most airlines"
Cons: "That they charge for bags. It is now an industry standard, nevertheless, it's a way of stealing to customers. Airlines shouldn't charge for bags"
Pros: "Empty seat next to me and actually got to stow my bag overhead. Good entertainment options. On-time departure and arrival."
Cons: "Wi-Fi not functioning for second flight in a row. No food available for purchase, not even snack boxes. Best I could get was three bags of almonds."
Pros: "Excellent customer service. Friendly and helpful crew."
Cons: "Seats where still small in business and first class."
Pros: "We finally got home"
Cons: "11 hour overnight delay. Timed out crew. We were given a pillow and blanket to spend the night on the floor in the airport. We we given drinks and a snack box."
Pros: "On time great baggage retrieval"
Pros: "I was going for weekend trip and because of delays I would've been there less than 20 hours. But Delta was terrific in giving me a refund and essy to work with via Twitter. 2 hour phone delay but they called me back to complete refund."
Cons: "Chaos at gates. Changed gate 3 times. No real updates."
Cons: "VERY bumpy ride- scary"
Pros: "Excellent crew and comfortable flight"
Pros: "Boarding was efficient"
Cons: "My luggage didn't arrive with me"
Pros: "there was NOTHING good about the trip from nc to atl to fl!"
Cons: "where should i start? my flight was delayed leaving NC to ATL. after standing in line for over an hr trying to speak to someone about the issue. i was notified on my phone i could keep my current flight or rebook of course i wanted to keep my current flight since it was my birthday weekend. i then called delta (in nc) for help since they told us we wouldnt make our 1030 flight and we might have to stay in a hotel that night until we could rebook the flight. not cool! i was told by a person (in nc)about what i should do once landed in ATL. they were beyond rude. they turned their backs or gave half answers. when asked about the hotel for the night they told me they werent going to handle that and i had to pay for a hotel AFTER i was just told by a delta agent that if i had to stay overnight my hotel was going to be covered. i then again called a delta agent in ATL after being informed that my status on the stand by list wasnt activated and i had less than 10 mins to make it to the next terminal and try to get activated and i would probably not get onto that flight to leave ATL. we were told that we had to stay in the terminal that night. my whole trip could have been ruined from the start from the flight being delayed in NC to talking to rude delta agents in NC and ATL. my flight status being one thing and then finding out it was something else. i never had to deal with something like this."
Pros: "On time"
Pros: "Everything went smoothly"
Cons: "Not anything"
Cons: "I didnt like that my flight was canceled and rebooked for no reason. This created me big problem in Athens that they couldnt find my ticket in delta. Also I didnt like that i had to stand and wait for 3 hours in the line because my flight was canceled but no one could let us know if there gonna be any flights within the day. I slept in the airport because i couldnt find a hotel to spend the night close to the airport. They were all full and i had no time to find one since I was waiting there for 3 hours with no informational. I slept on the floor and delta didnt even offer us a blanket. That was my worst trip ever."
Pros: "Service in the flight !!"
Pros: "At least there was a free shuttle to the discounted rate hotel."
Cons: "There was not enough time to run to the connecting flight. Was told they could not wait, yet then the plane sat on the runway for 25+ min. Had to get a hotel and rebook the flight. Very poor experience flying Delta."
Pros: "Free food for all on this flight! Turkey sandwich was actually quite good! Great legroom, flight attendants, and pilot. Free great movie for all."
Pros: "Friendly staff."
Cons: "Cabin air was very warm. Individual A/C fan was very slow. With it being a night flight, I was unable to read since my overhead light was not working."
Cons: "I chose my seats when I purchased tickets thru Expedia. Then for some reason Delta wouldn't allow me to keep my seats and I had to have them assigned at boarding. Why? What causes this? I was stuck in the back of the small jet from Minneapolis to Cwa when there were a few open seats in the middle. Disappointed. I won't be choosing Delta in the future!"
Pros: "Comfortable seating and clean interior. Flight attendants are helpful and courteous."
Cons: "Flight takeoff delayed one hour. Boarding has zoning, but with no structural boarding process, resulted some later zoning customers blocking earlier zoning customers in a single line. Suggest using multiple labeled queue lines, like southwest."
Pros: "Everything was smooth. Short flight, but they offered us refills on drinks, which I've never experienced before. Polite staff, great flight. Thanks!"
Pros: "Seats sized for a human and not a pencil or anyone under the age of 3, actual padding on the seats, (decision making executives may have possibly taken a flight themselves that wasn't in first class), amazing entertainment, friendly and professional staff. Overall this may have been THE MOST COMFORTABLE coach flight I've experienced since the airline industry started herding people like cattle. I think the armrests may have actually reached high enough to BE an armrest. Individual video in seat backs was perfect with touch screen and more movies than I could count, music, tv show series, and more. $2 headsets for sale if your forgot to bring yours. All in all this was a fantastic experience. Delta, keep this up and people will actually choose you over other airlines. I know I will."
Cons: "There was nothing I didn't like about this flight."
Pros: "Wonderful staff, very helpful after our plane was diverted"
Cons: "Dirty windows. Could not see out window. I have a photo if requested. I am 6'4" the plane was small cramped and uncomfortable."
Cons: "We had over 2 hours layover in Atlanta. After eating lunch at getting to gate B1 and waiting a while, I got an alert from the Delta app on my phone that said that the flight was now loading at A30. This was incorrect information that had several people upset. This was my first flight to use the Delta app to track my baggage. It was never updated to let me know where it was until after I landed in BHM. The app indicated that my bag was on another flight"
Pros: "Everything on Delta's part was very well done, and all of their employees were great. Arrived a little early, and very nice entertainment system over their wifi"
Cons: "Expensive ticket, ATL airport staff rude (not Delta employees)"
I had pretzels and there was not entertainment on the flight
Pros: "super uncortable. everytime AA is shrinking their seats. wifi wasnt working and u have to pay"
Cons: "Boarding is slow and awkward, with too many passengers with carryons that don't fit. AA did not enforce size restriction on carryon bags, nor help maximize bin space. Mainstream carriers really need to rethink boarding procedures. I've been spoiled by the speed of Southwest and the attentiveness of SWA staff to the process."
Cons: "How about not being 4 hours late."
Cons: "This flight, along with the bulk of AA flights, were cancelled, leaving me stranded and missing work meetings."
Cons: "Onboard entertainment was not reliable on one of our TVs, and the earphones ports barely worked, had to hold the plugs to hear. MinimL food choices, and you had to go to the rear of the plane to get it. Staff on plane was not super friendly."
Pros: "Crew was on par. Not great, but not bad either. It was a tiny plane so we were all cramped in there."
Pros: "Super-friendly, easy-to-understand crew"
Cons: "Too short of a flight for WiFi or snacks"
Cons: "Requested special meal online. When meal time came they said they never got the request. Wasnt able to eat. They should keep special meals on the plan in case this happens s"
Cons: "They forgot to plan a pilot....also the crew was 45 min late"
Cons: "Never made it to Chicago, rerouted through Washington DC."
Cons: "Great flight great crew. Only issue was something was wrong with the entertainment system on my seat. Never worked"
Pros: "British Airways seats"
Cons: "If we did not arrive at the airport 3hours ahead, and get on an earlier flight we would have missed our connecting flight to England. Do Not book such shoes time between flights because often they are delayed."
Cons: "The 2 hour delay."
Pros: "The crew was nice"
Cons: "Flight was delayed"
Cons: "No longer free entries on board like before"
Cons: "It was a little hot in the plane at during start and touchdown"
Pros: "Lots of movies. Constant trash collection and drink service"
Cons: "Uncomfortable seats. Dirty bathrooms."
Cons: "Equipment malfunction at 11 pm is always really nice."
Pros: "The crew was nice"
Cons: "Sandwich was still partially frozen"
Pros: "Arrived very early"
Cons: "Flight departed approximately 5 hours late, excuses given by employees didn't make sense."
Pros: "Great crew. Friendly and reaponsive. Easy boarding."
Cons: "4 hour flight from SFO to Charlotte. No food beyond snacks. No entertainemt options. No electrical outlets."
Cons: "We did not get on this flight because AA's scheduled it 90 minutes after landing from an Int'l flight. Why don't airlines schedule a minimum 3hours between Int'l-domestic connections. half the plane was stressing and freaking out about missing their connection even though the plane landed on time. "AA is not responsible for customs/security delays". Well, your customer service agents would have a lot less work if you didn't have to reschedule 100 people per flight. The time the plane drives/parks at the gate, you get off the plane and make it through customs, get your bag, recheck it (if need be, we didn't this time though), get through security and get to your gate, you'll be the luckiest person in the world to do that in less than 90 minutes."
Cons: "Dry / borderline rude staff and hostess. Dated plane. Tiny seats. But that is pretty much the baseline of airlines in the US. When will carriers start to take note from International carriers..leaps and bounds ahead."
Pros: "The crew was awesome. We were early arriving. More leg room this flight and I loved the in-flight entertainment games. Also charged area was good for phones. Didn't like having to pay for Wi-Fi onboard."
Cons: "The crew was awesome. We were early arriving. More leg room this flight and I loved the in-flight entertainment games. Also charged area was good for phones. Didn't like having to pay for Wi-Fi onboard."
Pros: "They crew tried their hardest"
Cons: "There was no one at the gate to deplane us in Toronto. There for I missed my westjet connection home by 5 minutes. I was looking at the plane by the jet way unable to get on. AA staff would not pay for a hotel for being so late to Toronto because the wether was not thier fault, which I agree. But the lack of staffing was and a hotel should have been provided to me due to this. I will never fly America Airlines again due to my incoming flight to Toronto and the out bound to Philadelphia (cancelled on the way to Philly for no apparent reason)."
Pros: "•Boarding was easy - small plane. •No crazy flight maneuvers, so I guess good pilots"
Cons: "•Cash only for drinks?! C'mon AA, it's 2017. •Charging for checked bags is greedy, I don't care if others do it, that's not a good excuse + Southwest doesn't charge. •Plane left 30 min late (and arrived 30 late), then had to sit on Tarmac waiting for a gate. •Placed us at the farthest bagged claim from our arrival gate (all bagge claims walking up to ours were empty), so thanks for thinking of the customer first there. •I reserved an aisle seat, they changed me to window without asking. Thanks. •Overall, there are too many other choices in airlines... I may just be one customer, but this is one less they'll have, as other major carriers haven't ever racked up this amount of annoyances in a single trip with me before."
Pros: "Staff for the airline was very good!"
Cons: "I had to check a second bag on my return. I entered Mexico with a skateboard carry on. When I went to leave, the airport would let me pass through with it. I was forced to check a second bag and it really bothered me."
Cons: "The flight attendants were rude and short. They were not welcoming and an attendant asked if I could "just pick the meat out" of the food considering I am a vegetarian. That is unacceptable and overall they just seemed annoyed that they were working on that flight and did NOT go beyond to make the 13+ hour flight comfortable."
Pros: "Flight attendant, Billy, on flight to Chicago encouraged everyone to help each other figure out how to manage close connection times due to a long delay leaving Charlottesville. He then arranged for folks with short times to move forward. We would never have made our connection without him. Gate agents also kept the door open for us as we dashed to our connecting flight and hustled us on board. Amazingly the ground crew also got our luggage transferred in the short 10 minutes we had. Thank you American!"
Pros: "Very quick curbside check-in. TSA check went quickly and gate was easy to get to."
Pros: "Flight operated safely and on time."
Cons: "As an Executive Platinum member, there was no recognition by the first class cabin attendants. There were no pre-departure beverages provided to anyone in the first class cabin after boarding, and no pre-arrival beverages were provided. Mediocre at best for a 4+ hour flight."
Cons: "The boarding was unorganized, the person calling for boarders had a heavy accent and hard to understand, many of us missed our group call. Boarders were positioned every where and it was hard breaking thru the crowd to get to the boarding area. A real cattle call. Inside, the plane is very confined environment. The wine was a nice touch but I don't drink. The food served was not the greatest."
Cons: "Haven't taken it yet!"
Cons: "Ran a little late."
Cons: "The plane was 2 hours late . It was in the hsngar. They said they were fixing the plane. It was an old plane. No Screen anywhere . It was 5.5 flight across country. Only pretzels. I will try not to fly American again."
Pros: "Very friendly. Quick & semi efficient."
Cons: "Need bigger chairs for bigger people."
Pros: "The experience was fast and smooth."
Cons: "No entertainment on the way there."
Pros: "It was a short flight to begin with but due to winds it was delayed."
Cons: "Due to bumpy air nothing but water was handed out to cabin passengers. 1st class managed tho. We were asked to stay seated almost the entire flight, although people still went to restroom as needed. After a late night it would have been nice for a little bite to eat. But apparently mother nature thought otherwise."
Cons: "The flight was operated by American Eagle, on a small regional commuter jet. We had to board from the tarmac and climb a steep flight of stairs to board. Not advisable for anyone with limited mobility."
Cons: "They changed our gate four times and delayed our flight two hours. Got in after midnight and wasn't able to pick up my rental car."
Cons: "Not much leg room (and I’m only 5’8’’)."
Cons: "Passenger behind us allowed 2 children to misbehave for the entire flight. Parent rammed our seats many times. Upon leaving they physically assaulted my daughter."
Cons: "Could have slept in for another couple of hours!!:"
Pros: "Crew was very nice!!"
Cons: "Space on seat not comfortable for tall people"
Pros: "No delays or cancellations occured!"
Cons: "Plane space for feet is terrible. I'm a small person and it is crammed, very uncomfortable seats. Also, electrical outlets didn't work most of the time"
Cons: "The seats are getting smaller and the leg space is nonexistent."
Pros: "Quick flight"
Cons: "Hard seats"
Pros: "Crew flight attendant was nice the whole trip. Other places they aren't always so warm or nice when you leave. Flight was pretty."
Cons: "Nobody was checking tickets for checked bags we deboarded."
Pros: "Easy boarding and finding seat; good food and liked that wine was available, good movies to choose from"
Cons: "Seat was not comfortable, I am 5'1" and the head rest was too high, fortunately I had my own foam neck support. Bathrooms could use more cleaning during flight as one was grossly covered with urine right after turbulence was experienced. One crew member appeared to be having a bad day and seemed unhappy to be at work and was impatient with all."
Pros: "There were too many people. It seems United is trying to put more seats to make more money. Giving more uncomfortable to passengers."
Cons: "The company forced me to put my luggage out of the plane, which I found strange. On my first flight in this roundtrip they let me have my carry-on without any problems. If they are going to have policies, they should be standards and they should stick to one thing instead of doing different things in different flights."
Pros: "The avod system of movies was good and the channel 9 ATC was amazing to listen to."
Cons: "Multiple delays because of United crazy crew scheduling and a lazy flight crew. Flight attendants didn’t even give us the meals on a 12 hour flight. Worst flight ever."
Cons: "delayed in piecemeal by 6 hrs before move to another gate. than mechanical delay and then cancelled. Arrived at hotel after midnight without food or drink. Substitute flight was next day noon - original offer was for late afternoon flight! That flight had poor service. Attendant dawdled so there were no drinks served."
Pros: "Crews were attentive"
Cons: "Movie selections"
Pros: "Everybody was very nice and the woman at the gate was very efficient at getting everyone assigned and through and up to date."
Cons: "Quarters were just very cramped. The seat wasn't quite padded enough so my hips began to hurt."
Pros: "Good progress info in-flight from cockpit"
Cons: "TSA lines at SFO Terminal 3 are a zoo, precheck included. United gates had no facilities available to plug in a charger. C'mon folks, it's 2017, one wall outlet with two kids sprawled on the carpet next to it isn't enough. The 'grab a snack' box had one crumpled cellophane package of peanut butter crackers. Yum."
Pros: "The staff was excellent. United has improved their customer service."
Cons: "I just felt that even though it was a short flight, they could’ve offered water. However I do understand it was a short flight"
Cons: "Same orice as the old economy tickets, but less benefits. - No carry on - No online check in - total confusion at check in counters because of the additional rush of people trying to check in - unhelpful united staff"
Pros: "Friendly staff"
Cons: "Flight was delayed almost every half hour from 4 pm til 9:30. We finally boarded the plane to be ushered off without anyone letting us know anything. Flight was cancelled and we flew the following day"
Pros: "Easy to board an deplane, as the plane is about the size of my bath tub."
Cons: "Can't believe United is still flying these propeller soda cans in 2017. This plane was absolutely disgusting...smelled like urine throughout, was dirty and grimy, had worn out seats. Basically like borrowing your college roommates 20 year old Buick that he got for free from his grandma. Customer service from the flight attendant was on par with the plane quality. Was snapping at customers and annoyed that everyone didn't understand how he wanted to balance the load in the plane with moving people's seats around. I get why that is super important, but that doesn't mean you can be a jerk about it to *customers* who haven't experienced the pleasure of flying in a pinewood derby car in the sky before."
Pros: "Smooth flight"
Cons: "No internet service. And you have to pay for all extra emenities."
Pros: "Quick boarding, arrived early, great selection on entertainment system (and free)"
Cons: "It baffles me that meals aren't included on a 10 hour flight simply because it's a domestic flight. There are shorter (and cheaper) flights to London that include meals and alcohol."
Cons: "Seats are crammed up against each other and little leg room plus I am short!"
Pros: "10am flight so empty plane, practically every passenger had their own row. Steward team weren't overworked and no overhead luggage issues."
Cons: "Food selection was pretty limited. Chicken or vegetarian. Flight was actually operated by United, so I can't actually check in using Lufthansa, and lufthansa has better food the last time I flew."
Pros: "The crew was very nice and no one got beat up."
Cons: "In-app entertainment is better than nothing. But free wifi would have been great. And the seats are horrible and hurt my neck and back."
Pros: "kept us advised on why we were delayed. somethings are out of your control abbr I understand that"
Cons: "one of the crew members was not so friendly."
Pros: "Same with the first flight leave access to the club room was amazing it was a great way to tame the Perils of travel with a long delay between flights I was able to go into the club room have Refreshments some food and sit down and relax and wait for my next flight probably the most comfortable I've been in the last 6 years of flying."
Pros: "The price"
Cons: "No entertainment on such a long fight. Food for purchase not included, then the for purchase the system was down. My bags did not arrive , and then i had to wait 3 days in milan eith no luggage at all."
Pros: "The cabin lights were off during takeoff and it was wonderful because the lady with the crying baby behind me was finally able to get her baby to sleep."
Cons: "Then all of the cabin lights turn me down on. And woke the baby up. And stayed on for the duration of the flight, not turning back off until we landed. I feel like the cabin lights should at least be dimmed for a flight that goes from 11 pm to 1 am."
Pros: "Short direct flight"
Cons: "HORRIBLE CUSTOMER SERVICE FROM UNITED AND THE THIRD PARTY CONSOLIDATOR. Awful. Awful. Awful."
Pros: "Crew were nice and flight was on time."
Cons: "I didn't know i needed an app before i will be able to enjoy entertainment on board, so i had to pay for internet to be able to download the app to be able to watch movie. PA system wasn't gud."
Pros: "Good flight"
Cons: "O'Hare airport. Bad signage to economy parking."
Pros: "Everyone from checking in to TSA to the flight attendants were just awesome! I will always fly United!"
Cons: "I've flown with southwest and delta before"
Cons: "While happy to have pilots concerned about my safety, it was frustrating to suffer thru 2 different mechanical delays. The first one was a missing rivet - which turned out to be so bad they had to put Us in a different plane. Then, that plane developed some mechanical/software issues as we were taxing. My 3-hour flight turned into a +5.5 HR endeavor. When you are on 2 broken planes in a row with the same airline you start to to wonder about how well they are maintaining their equipment. I feel like I deserve more than a "sorry" for the use of my extra time, but no credit or flight certificate was forthcoming."
Pros: "Comfortable and enjoyable flight, efficient crew without delays."
Cons: "Poor food - even going for the safe pasta option. Very disappointing & not enjoyable."
Pros: "Short flight, really appreciated the cups of water that were offered."
Pros: "Crew was great."
Cons: "Unfortantely their was a mechanical problem that delayed the flight. I understand that failures occur, but only having one mechanic available to work this problem is not good. What happend to the two person concept when working on critical aircraft systems? Pretty hard landing at Chicago."
Pros: "Very decent legroom onboard....flawless connections....pleasurable. Flight crew were responsive, friendly, and professional."
Pros: "Same as Co's to Houston"
Pros: "Literally the only saving grace was an employee named David R at the Chicago desk on the morning of July 22. He helped my friend and I, calmed us down, and dos his job quickly and competently. He made me feel like a human instead of an insignificant part of the herd of cattle. Thank God for that man."
Cons: "I do not have time to fill out this box. I could write about everything shitty that happened, but then I would die typing on my phone instead of doing something amazing like bungee jumping or outrunning a grizzly bear."
Pros: "Boarding was on time and flight departed in time"
Cons: "Seats uncomfortable, no snack variety, no entertainment"
Pros: "Left on time,luggage not missed and good landing"
Pros: "United made arrangements for me because of the flight delays"
Cons: "The first flight was delayed 4 hours so United got me a taxi to Dulles to catch my next flight. It worked but then that flight was delayed one hour."
Pros: "The flight was mercifully short and on time. I was very glad to get off."
Cons: "Weird boarding procedures at Houston where you have to wait in a giant holding pen and not allowed to go to your gate until it is almost ready for boarding. Rude United personnel to tell you about how that works. Flight was in a small regional jet where the overhead bins were tiny. Multiple screaming children In the row in front of me. Seats seemed small (though perhaps they are just the normal United small)."
Pros: "We didn't crash"
Cons: "Pretty much everything else."