Cons: "Korean Air was wonderful. BUT KAYAK made my reservation through KIWI.COM which is absolutely horrible. My reservation was ONLY for Dallas to Incheon. They booked me a ticket all the way to Singapore without ever asking my permission or informing me. As a result, I was unable to use the ticket, and had to purchase a new one at the airport ticket counter. I called them several times to attempt to fix the issue, but they were utterly unhelpful. I have requested a refund, but am not hopeful based on their past performance. KAYAK should cut all ties with KIWI if it wants to remain reputable."
Pros: "Korean Airlines now definitely ranks on best airlines to travel internationally. Great legroom, good food, and a terrific cabin crew who was helpful and kind."
Pros: "Crew was outstanding, the aircraft were very comfortable as a result I arrived relaxed and ready to go!"
Cons: "Really everything was exemplary"
Cons: "The seat needs more support very uncomfortable"
Cons: "More offers of water and drinks."
Pros: "Flight staff/crew were the best. And them planes top notch condition and amenities."
Cons: "Anytime I looked to get help from there non-fight staff (customer service, reservation personnel,etc.) I found them rude, short and unhelpful."
Pros: "The crew was great. The technology is great. I enjoyed the movies."
Cons: "I wish I had more water."
Pros: "We liked the boarding in Atlanta and in Seoul with the people boarding by the numbers of their rows - boarded the back rows, then the middle then the front. Worked so much better than everyone rushing to get on! Flight attendants were very helpful with everything and always kind. Loved being able to sit in the exit row seats!!"
Cons: "Food was okay - we fly Korean Air whenever we travel to SE Asia and it seems the food is the same no matter what flight we are on. We like the pizza snack better than the bun with meat inside they served us on this trip."
Pros: "Boarded on time; everything efficiently done; pleasant staff. Breakfast was not great - too sweet overall. Usually korean does well with food."
Pros: "Great legroom. Food better than last Korean Air flight a few years ago."
Cons: "Changed to smaller aircraft, last row in the aeroplane."
Pros: "The Koreans are masters at whatever they do, super clean, polite and attentive. Always a smile. I'd fly with them anytime."
Cons: "They tend to keep the plane a tad warm and no individual "fresh air" control over head."
Pros: "I received a meal for a two leg flight of overall only 4.5 hours. The seating was nice and the food was very tasty. I love the layout of the Incheon Airport as well as the transfer experience."
Cons: "Good that have a night in the hotel to stretch and a good night sleep and a proper meal, and are all included within the ticket."
Pros: "Very professional crew good service"
Cons: "Nothing really pilot couldn't understand him but does it really matter unless is an emergency"
Pros: "The crew and flight was awesome, would definitely fly with Korean air again."
Cons: "Would suggest a footrest to the economy seats and provide in-flight wifi."
Pros: "Always slippers and good seats. Lunch was good. Entertainment was just ok but good classical music selection."
Cons: "The food used to be something I looked forward to, but this time the beef and rice for dinner (because chicken was already gone) was so salty and awful I had to ask to change for fish, which was flavorless. 30 minute delay on unloading luggage made the end of a long flight rough."
Pros: "I liked the front & below cameras. I used the pillow for my back. It was a very long flight & we were served two meals, coffee, & a snack. The flight was delayed but they switched me to the very next airline & I still arrived on time. Flight arrived at midnight when the airport is not so busy. No issues with security when transferring planes. Customs waved us through & the baggage arrived quickly."
Cons: "Request for more movie & TV options after 18 hours of flying."
Pros: "The food choices, included Korean dishes. The disposal slippers are great when taking shoes off. The air hostesses were friendly and helpful. Good leg room."
Cons: "Movie selections were not that great, many good current movies were not available. Seat does not have enough lower back support, was literally having to sit on my pillow and blanket due to lower back pain."
Pros: "Korea Air is a great airline. Jin Air (for the return part) was OK. The flight attendants of BOTH airlines are GREAT, but the seats in Jin Air are cramped."
Cons: "Korea Air is a great airline. Jin Air (for the return part) was OK. The flight attendants of BOTH airlines are GREAT, but the seats in Jin Air are cramped."
Pros: "The service was good"
Cons: "Sitting down 5 hrs it was very painful to be sitting that long. My seat eould heat up and it was uncomfortable also. I couldn't sleep during the flight."
Pros: "The service, food, comfort and entertainment are all VERY good on Korean Air. I was very pleased with everything."
Cons: "The only weird thing that happened was we were not able to take more then one snack. It would have been nice to have the option of more."
Pros: "Cool; collected; patient; helpful; calm; respectful; overall, people doing their best for their customers."
Pros: "the company you gave too me were no good i did like then i hope you please do not give that company too no one i did take the fly on Korea air korea air is good but not the company you gave too me too by my ticket from"
Pros: "All services provided was excellent. Staff is well mannered"
Cons: "Taking Care of passenger was excellent. Staff is really supportive to passengers."
Pros: "Services are great, the people are kind."
Cons: "Lines for the bathroom mid flight."
Pros: "The food was really good, the crew was always kind and taking care of me all the time, the aircraft was nice and comfort, flights were always on time and the connection in Seoul was fast. I love the service. I would totally recommend it and whenever I have the chance to fly with Korean Air, I would do it"
Pros: "From the April 12 Sydney to Seoul flight, the landing at Seoul was so smooth, so professionally done I hardly knew we had touched ground. That Captain has much to teach all pilots wanting a higher standard to their skills and the recognition of these standards. That caption is worth his/her weight in gold, giving Koran Air a gold standard. To compare, the landing at Osaka April 12, late at night, was done by an apprentice who has much to learn from your gold star captain.."
Cons: "The same Sydney to Seoul flight, crossed the Qld Great Barrier Reef around 11am April 12. Having a window seat, so much detail of the Reef was visible which greatly surprised me. Beautiful colours galore. Having my face glued to the window at this time, I was unaware of cabin happenings. A male steward tapped me on the shoulder and said "Close your window blind". The beautiful scene outside my window was a first and being 76 old, likely not to happen again for me. Naturally, I ask the male steward "Why", He repeated 4 more times, "Close your window blind". Each time my reply was the same, "Why". On his last request, his voice raised, so in turn, my reply was raised. Sadly, he walked away silently, hands waving in disgust. Only then did I realise the cabin was completely black, no light seen. If at 11am, traditionally, this is a custom, a service to passengers on that particular flight, the male steward didn't say. He clearly expected to be obeyed and didn't expect a challenge. But also felt I didn't deserve a reason for his, what clearly was a demand. Would he have treated a male passenger differently. I flew economy because that is what my budget demands. Flying is not common for me but certainly a thrill that demands a window seat. I give much praise to all other staff, especially the captain landing that very craft at Seoul. At my age, years of experience allows me to be aware and notice. A beautifully presented mature female stewardess in economy, served me. When I requested a beer with the main meal, she said I will give you my favourite. I knew this was double talk for having only one brand beer left, that was a weak American beer. I watched this lovely lady many times being distracted by other staff with questions and 2 other passengers near me, asking for changes. She never blew it. And she passed me in the Sydney terminal, end of the day for her and believe it or not, she remembered me. She was not in such a hurry to get to her destination, that she gave time by turning her body, giving me a wide smile with eyes saying, Yes, I served you. You see, she's never off the job of customer service. I learned much, flying with Korean Air. Many thanks, Sally"
Pros: "Customer service - flight attendants were friendly & quite accommodating for all customers. Plane was quite clean, complimentary toothbrushes in the bathroom was a pleasant surprise. Food is hit or miss, but typically better than competitors. The personal TV has a number of new releases and is easy to use."
Cons: "It was a bit warm on the entire flight and as many other customers have mentioned, the seats were a tad uncomfortable; albeit nothing out of the normal for economy class."
Pros: "Amazing service, very polite and professional. The food was very good and the facilities were clean/thoughtful, and the seats fairly spacious and comfortable. Tv screens worked well with good sound. Will fly again!"
Pros: "There was enough leg space even though we were couch and the flight attendants were nice. They also fed us regularly and gave out snacks and drinks so this made the 15 hours plane ride more pleasant."
Cons: "It was HOT. We and other passengers told the flight attendants about the heat but nothing really changed. The air circulation was poor and people were sweating on the plane. Because of this, it was stale and smelly. I'm not sure why the circulation on their plane was so poor but it really made the flight more difficult than it should have been. I thought it was a one time issue but it was also hot on the flight back as well."
Pros: "Didn't have any problems and the attendants were always helpful. Nice big screens to watch movies."
Cons: "One attendant, a Korean guy, was a bit strange. Told him I lived in Korea and didn't need the arrival card, but he insisted I take it. Ooooooookkkkkkkk...???"
Pros: "- Great Service by inflight crew. - Very good Indian veg meal options i.e. Hindu Veg Meal and Asian Veg Meal. I would suggest the non veg folks to try these next time."
Pros: "The food, the service,the entertainment were the best. Every time the bathrooms were used they were cleaned, you never see that on US based flights, ever!!!"
Pros: "Service was immaculate, friendly staff, smooth flight, comfortable plane. Wonderful experience, would recommend it to everyone."
Pros: "I liked their positive & happy attitudes as well as their work ethic."
Cons: "Perhaps there could have been a larger & wider selection of movies. I would have liked to have had a hard copy menu so that I could make a more informed choice with my meals."
Pros: "The air hostess is very kind and helpful when she noticed that I was not well and she has offered me a honey lemon drink even I didn't request."
Pros: "screen contents very good"
Cons: "seat is smaller than other flight"
Pros: "You can go on a free city tour if you are transiting at Incheon airport. Also fantastic public area for transiting customer with free showers, upholstered day bed, charge stations. Paid massages , Paid airport hotels or lounges with buffet."
Cons: "There was nothing we didn't like about our flight to Seoul"
Pros: "Friendly service and food pretty good. Great price for value."
Cons: "Seating was changed even though i prebooked."
Pros: "Great value plus layover hotel bonus"
Cons: "It was all good"
Pros: "This was my first time on Korean Air. The flight attendants were so kind and attentive to everyone. I was very impressed. I felt the seats had more leg room and leaned back further than airlines I've flown on in the past."
Cons: "Food is terrible. Boarding was late, late taking off, late parking at gate that caused many of us missing our connection flight. Terrible experience with Korean airlines."
Pros: "Indian music in Audio section and Bollywood movies"
Pros: "Over all, satisfaction service! Food, courteousness & facility"
Cons: "None zero"
Pros: "in a relatively short flight I was surprised of the quality of the service, the entertainment and how small details were taken care of."
Pros: "I like that KE is lenient with the baggage allowance of 23kgs per piece that some can still go up to about 25kgs due to measurement system used (Metric vs. US). I also like that KE has bigger leg room even in the economy class."
Cons: "I don't like the fact that KE charges the 3rd baggage (excess baggage) US$200 for only up to 23kgs. Anything beyond that is additional $100 for only up to 32kgs. another $100 beyond 32kgs. I will state for a fact that Cathay Pacific only charges US$150 for the 3rd baggage and is already up to 32kgs. Perhaps this is something KE would like to look into. In spite of Cathay Pacific's excess baggage rates, they have a smaller leg room in the economy class."
Pros: "Lot of space for legs and comfortable seats."
Cons: "Nobody could find my reservation for a special meal and I ended up eating nothing"
Pros: "The ladies all smiling and very very polite. Best airline I've flown on."
Cons: "I have no complaints."
The easy transition and before time arrival. Comfortable flight
Pros: "I was at airport 1 hour before the flight time But they already closed the gate, and I missed the flight, and my return flight is gone too Omg to much for me"
Cons: "I wish you can do something for me Because the tickets is really expensive"
Pros: "Seat was comfortable and entertainment selection was good."
Cons: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Pros: "Q-suites are fantastic."
Cons: "Boarding was a mess. Premium boarding line was tied up by economy passengers and ground crew did not turn them back"
Cons: "Te long transit time in Qatar."
Pros: "The trip was very comfortable and food suited me"
Pros: "In-flight crew was excellent."
Cons: "It was too cold in the plane."
Pros: "Boarding was great as well as comfort and crew. the flight was ok"
Cons: "however there was no internet and bad entertainment. You couldnt really navigate on Oryx One and it was hard to select the autoplay or map. There was no remote unlike the B787 between MAN and DOH. Pre-download things on laptops, tablets, phones or whatever ifyou are not going to sleep on the flight. It also took 3 hours because of UAE and Qatar :("
Pros: "US airlines should model Qatar. New plans with exceeding long courtious staff who are happy to make your flight as comfortable and pleasant as possible."
Cons: "The food was actually very good, nothing was an extra charge and the flight attendants were wonderful. US airlines should really do a better job!"
Pros: "Polite crew, food was pretty good."
Cons: "Did not have the duty free item I pre-ordered. I asked the crew 4 times about it, four times because they said that they would check but they never got back to me to tell me that it was out of stock; until I pressed the issue."
Pros: "Spacious for economy, pleasant flight attendants"
Pros: "From the exceptional lounges to the cleanliness of the plane, the food options in business class and the flight attendants , Qatar Airways was excellent"
Cons: "The only issue was the movie options for the Hollywood options. There should have been more newer releases for such a long flight."
Pros: "Food was great , seats were comfortable and crew was very helpful. Entertainment was more than enough."
Cons: "(1) Was about to miss flight because originally my flight booking was from Benazir International Airport Islamabad but t the time of flight I boarded from a different and new airport in Islamabad which had become operational in Islamabad in the last week of April 2018 . My flight was on 10th May 2018 from Islamabad to Doha to Chicago but neither my online booking site ( Kayak ) not Qatar Airways sent any notification that my Boarding was changed from Banzir International Airport to the newer, bigger airport. Consequently , on the day of flight, I went to check in and board from the Bnazir International Airport but upon reaching the airport I was told that the airport was no more in operation. I was surprised to hear that all flights were to be from the newer airport. By the time I rerouted my taxi to the new airport I was already late for my flight but fortunately the flight from Islamabad to Doha, Qatar was delayed and I made it to the boarding time and flew to Doha , Qatar and then to Chicago."
Pros: "The service on Qatar airways was excellent as always. The seats were comfortable and the flight attendants provided a 5 star service throughout the flight."
Cons: "The playlist for the movies was old and needs to be cycled more often to allow the passenger greater selection. There were an adequate selection of tv shows however these were limit d to only a few titles."
Pros: "Seats were comfortable, entertainment system was might better without of options."
Cons: "Crew was not helpful - they ran out of food couple times - for not have spare snacks in between. Gave meat plate to my cousin who is a strict vegetarian with food restrictions ( who had pre selected a vegetarian option)."
Pros: "It was really good, crew helped a lot me n my baby, it was not difficult to travel alone with my baby"
Cons: "Great staffs and food service."
Pros: "Late night flight and new cabin design was great. Crew was friendly and quick to respond to requests."
Cons: "Entertainment options need to be expanded. Mouthwash should be added in toilet."
Pros: "good service, good food"
Cons: "staff could be more cheerful towards travellers"
Pros: "Flight was on time and departed as scheduled. Flight was comfortable and seats were decent. Would have liked a little bigger seats and more legroom in the economy seats"
Cons: "Food was not up to par and seats could have been a bit bigger for the economy bracket."
Cons: "The process of checking in is difficult because qatar codes are different from asiana, therefore I couldn't do an online check in."
Pros: "Its like traveling in the old days when flight attendants were nice, good looking and absolutely helpful. Bravo! Planes are new and on time."
Pros: "It is an average economy flight. Crew was very attentive and helpful. Service was excellent."
Cons: "Not much to say for an economy flight. Comfort is always compromised regardless of airline. It gets worse as the flight is longer."
Pros: "The entertainment options were fantastic! The flight attendants were very cordial and hardworking."
Cons: "I was very pleased with my flight. I really have I complaints."
Pros: "everything went perfect , tank you KAYAK"
Pros: "Flight was on-time, crew was very friendly. The entertainment was very good, the food was o.k."
Cons: "Everything overall was very good, the only issue was that we tended to sit with our dirty trays and empty cups for quite long periods of time."
Cons: "We didnt travel on qatar airlines we travelled on airlines from chilie but the staff from qatar airlines"
Pros: "It was just am awesome experience. By God's grace we had a safe trip and God helped us. Interestingly, Qatar airways is quite excellent and commendable in their professional disposition."
Pros: "Qatar Airways Is Fantastic Service"
Cons: "Service and Food Selection"
Pros: "Wonderful friendly service yet not overpowering. Clean airplane esp. clean bathrooms with efficient amenities. Fruits were sweet."
Cons: "Must include the latest films. I find the Hollywood films rather passe. Main courses not to my liking. The fish was overcooked and became very fluffy. Yes, fluffy is the word. Salmon was too salty. Asian food was not up to standard."
Pros: "Good spacing. comfy seats."
Cons: "Staff were just not aware of clients needs. walked passed without even glancing to see raised hands, etc"
Pros: "I like everything about Qatar Airways"
Pros: "The food was perfect"
Cons: "not friendly staff delayed and no help. cost me so much did not get anything"
Pros: "Boarding on time. Crew was very nice except food option."
Cons: "My wife didn't get veg food she is looking for. We asked crew and they said they don't have."
Cons: "Because they lost my begs and don't have clothes to wear. Me and my wife had a worst experience with Qatar Airlines and never take that in future."
Cons: "As I missed this connection flight we were re routed to Cairo then Larnaca. We landed at 6:30pm and didn't get to our hotel until 8:30. Missed my friends wedding. It was a disaster. As a Qatar airway member I feel let down and am disappointed with the lack of interest shown by the airline in relation to an apology of any kind. What can be done about it. I've booked a trip to be a part of my friends special day and instead get to the reception as guest start leaving. I also get fined from the car hire company as they cancelled our hired car due to a no show and have ended up with a less inferior car as that's all they had left. No real apology given si is like to know what are you doing about it?"
Pros: "The aircraft was perfect it self. The crew were nice"
Cons: "They changed my chiled seat twice and they couldnt find a place for both of us togetger."
Pros: "What they get right: The planes are comfortable and the flight attendants are attentive and kind. The price is okay, and there are plenty of flights from Doha to Manama."
Cons: "What they get wrong- Taking the Doha to Manama flight is like riding the commuter bus from New Jersey to New York City in the U.S. You get there, but that's about it. The waiting area is too small for the number of flights and quantities of people processing through. Many passengers were sitting on the floor while awaiting their flights. Not classy. The boarding process is tedious, and, inefficient, with people cutting in line, others trying to re-negotiate seating while getting their boarding cards scanned, and others not allowing room for additional passengers on the bus that takes you out to the plane. They get on, and block the doorway, so that they can be the first off when we get to the plane. It seems like no one is interested in making this quick and easy, so we can leave on time. That's the other thing. How can a local airline, named for its country, not leave on time? We were delayed about 20 minutes, waiting on people. Just leave them behind! Stick to schedule!"
Pros: "I don't like at all"
Cons: "Costumer service in Thailand was very bad and pool. Staff is so rude and looks down people."
Cons: "Flight got delayed and missed short connection in Doha. Had to fly to JFK instead. No compensation."
The staff at the airport could be much helpful and nicer
No changes needed. All good. Very smooth landing. 👍
Cons: "Vegetarian Food to be Improved."
Pros: "Assistance with moving through airport due to a disability"
Pros: "Crew was super kind and friendly. Food and beverages were good as well."
Cons: "Seat space in main cabin was a little cramped. The seats themselves were a little hard."
Pros: "Free checked Bags"
Cons: "If we could have a free select seat after booking."
Pros: "Very comfortable flight. The full range of entertainment made the time go quickly. Professional crew."
Cons: "I know it's an airplane, but even so, the food was astonishingly bad."
Pros: "The service was friendly and attentive, the food was good, the legroom was amazingly good for coach, and there were lots of good movies available. Really great all the way around."
Cons: "For such a long trans-oceanic flight, I am used to the cabin crew coming around with drinks on a regular basis to keep people hydrated. That didn't really happen on this flight; I had to get up twice and walk to where the crew were hanging out (in a closed-curtain area) and ask for water."
Pros: "Everything, I was upgraded to the upper cabin, crews are wonderfully friendly and warm."
Cons: "First aid kit, in case of sudden nose bleed caused by dry air. Other than that, perfect!"
Pros: "Crew was very courteous and considerate."
Cons: "Food quality could be improved."
Cons: "Leg room was poor. No entertainment"
Pros: "A basic US domestic flight"
Cons: "Entertainment, wifi, better food options, more room and comfort. Basically, more like Qantas"
Pros: "Crew was great! food was good entertainment was good"
Cons: "Economy seats very small and uncomfortably. Unable to get any rest on 14 hour flight. I will pay extra next time but online description made it sound better than was"
Pros: "Everything was fantastic!"
Pros: "crew was very nice"
Cons: "entertainment system malfunction needed a long time to reboot"
Pros: "Food was good."
Cons: "Made me run from connecting flight in Sydney."
Pros: "timely and comfortable"
Cons: "less use of plastic- why not be the first airline to use the new paper box water bottle? why do the blankets have to be wrapped in plastic. end use of single use plastics, be a pioneer :)"
Pros: "Overall a good flight"
Cons: "Initial checkin/boarding in Perth was quite long and everyone was fairly irritated by the lack of employees working. Wait time for check in was approx 45 min. Automated systems weren’t working."
Pros: "Great leg room. Good food and entertainment."
Cons: "Travelling with baby/kids/family....not good with this plane, And when asking APPLE JUICE for my baby, they so really PELIT ,only give one glass, i cannot asking 2 glass , im thristyyy n need sweet , coz we cannot bring our any kind of WATER to plane.... I will not fly with qantas anymore...."
Pros: "Overall feel of the flight. The focus in safety"
Cons: "The flight was delayed for 3.5 hours. Limited selection of movied"
Pros: "Qantas is always a great choice. Good food and service."
Pros: "Qantas kept us informed about a delay and were so reliable on making sure everyone was comfortable with the day."
Cons: "Our entertainment console wasn’t working properly. We didn’t have access to our in flight maps or the majority of entertainment options. This hasn’t happened before but it di but it did mean that it was a long flight made longer."
Pros: "Sleeping seats were very roomy and staff were wonderful"
Pros: "Staff polite and friendly. Entertainment on my ipad with wants content great."
Cons: "Tiny tiny seats with no leg room whatsoever. Couldn't check in online and couldn't get assigned seats or request a guaranteed aisle seat. Extremely uncomfortable for 15 hours."
Pros: "Friendly staff, efficient processes, on time - and the only airline with a direct flight from Brisbane to Tokyo."
Cons: "If only I could afford business class :("
Pros: "Nice airline with lots of room for a very long flight. Seats next to me were empty so I could lay down but unfortunately a bad respiratory illness prevented me from doing that. But still comfortable. Nice variety of food."
Cons: "All good. Movie selection could have been a little better maybe."
Pros: "Outstanding service and a nice mid day snack."
Cons: "Ride a bit bumpy due to rain and cloud cover descending into Brisbane."
Pros: "Actually had wonderful vegan food for us. Express lane through customs/security. Separate biz check-in that actually worked. Good entertainment. Qantas Biz Lounge about the best lounge I've been in - just wonderful."
Cons: "Cant think of a thing."
Pros: "Fantastic cabin crew and fantastic maître’d in the first class lounge at Melb International airport. Honestly the best service we have ever received from start to finish from Qantas. Thank youalso the vegetarian and vegan meals were great unlike previous years. Thanks again"
Pros: "Crew were pleasant and engaging"
Cons: "Boarding was slow"
Pros: "The entire staff was wonderful and friendly!! Dennis Byrne & Marie Byrne"
Cons: "We had a delay as they could not get the lift for food to put onto the plane, so we were delayed 1 hour. Dennis Byrne & Marie Byrne"
Pros: "The food is excellent. The flying attendant is friendly"
Cons: "The plane was very late"
Pros: "Staff and flight was perfect otherwise."
Cons: "Flight delayed out of Melbourne."
Cons: "Paid for seats not available even though purchased in advance. Unhelpful crew for mother with baby and carry on. Multiple trips to get to seat."
Pros: "Movie selection was excellent"
Cons: "They missed giving me a chocolate!"
Pros: "I liked the fact that there was a water refilling station so I could get water when I needed/wanted it. The people were friendly and there were lots of times when the lights remained off so that people could sleep. There weren't a lot of interruptions during the flight so people could rest or do what they wanted! I also like that Quantas is associated with American so I got a ton of miles!"
Cons: "My seat wouldn't stay upright so any movement made it go back, which was fine for resting but when eating or sitting up, I kept falling back. Luckily the person behind me was understanding."
Pros: "Impeccable service, food, and overall experience from the crew. It has always been a joy to fly Qantas, and I'm glad to see that is something that doesn't change."
Cons: "If you are going to travel with a little one, have the common decency to help your poor wife take care of them as well. You had three seats, the entire middle aisle, yet you decided to take the open seat next to me so they could lay down together. That was nice, I get it, sure. But if your baby is going to cry for hours (and hours, it was a 10.5 hour flight, that poor kid must have been exhausted), pause the movie for a minute, and maybe try to help. I don't mind being inconvenienced for the little ones, I'm a dad of 4 myself, I've traveled a lot and know how it goes. But jesus christ, she's your wife, that's your child, try taking care of them."
Pros: "Everything, the crew, the service, the amenities."
Cons: "Nothing to complain about, it was a great flight."
Pros: "Great selection of entertainment. Good pillows."
Cons: "They let us know by email little before departure that there would be a delay of 1h 15 min in our arrival to London. This made me uneasy from the very beginning that I would lose my London-Luxembourg flight. The crew in the boarding gate, only after much insisting, said they would make a note so that someone from Qantas would wait for me and help me get my London-Luxembourg flight no problem, but in the next stopovers (Melbourne, Dubai), there was no sign of this. Also, the delay in the end was 2h 20 min - and I lost my flight to Luxembourg."
Pros: "Crew was very attentive. The boarding was slow at first but moved along quickly. We ordered our meal online and got our meal first. Very good food."
Cons: "The seat was small and we are not tall. The bathrooms were always crowded and hard to clean."
Cons: "our ESTA registration has been cancelled, our application for the US travel visa have been rejected. We would like to have refund"
Pros: "Good crew, spacious seats for economy. Good food."
Cons: "I wish they let us pick our seats, but they were assigned."
Cons: "Crew are now full of attitude for some reason almost cold and unfriendly. Also the seats are very firm and uncomfortable."
Pros: "Check in was easy. Option to select vegetarian diet on line"
Cons: "Very crowded configuration. Older aircraft. Staff service mediocre LAX to BNE, but good from BNE to LAX."
Pros: "Very friendly crew. Comfortable flight."
Pros: "Got away on time"
Cons: "No wifi on board or entertainment"
Cons: "Food and cramped seats"
You should be less stingy with the free snacks. This was a 4+-hour flight that already started 90 minutes late. I was allowed one snack choice. I picked almonds and was given a 0.5-oz bag. Really? You couldn’t have given me 2 bags when they’re that small? Or let me choose two different snacks? For such a long flight! Because the flight was bumpy, there was only one snack service, about 2 hours into the flight. That’s fine - you can’t control the weather - but knowing that the normal 2 services was reduced to just 1 - AND that we had left Atlanta 90 minutes late — all the more reason to be more generous with snacks! Frankly, your snacks should be bigger portions anyway. I felt like your airline was being incredibly stingy.
Good flight, good service
I enjoyed the direct non-stop flight! The air in the plane wasn’t very good. It started to get rather hot on the plane.
Staff was great No menu for food in between meals
Cons: "It was the most mediocre flight I've taken in a long time. And I still had to pay $100 for an exit row instead of a regular seat. Really? $100 for no recline, no underseat storage, and nothing more than cliff bars and goldfish crackers? Delta.... You can do way better"
Cons: "We were delayed by 2 hours because of storms in Atlanta. The crew was awesome with updates but it made for a long day."
Cons: "Good for now"
Pros: "There was an amazing variety of tv shows and movies. That is essential for long flights like ours was."
Cons: "For long haul flights, I am used to being offered a pillow/blanket, even when sitting in economy."
Pros: "Due to COVID 19 we got a 737-800 on a route that usually boasts nothing better than a 717 so everything about this flight was superior to normal runs."
Cons: "I wish DL could find a way to better manage food and drinks during the COVID 19 restrictive era."
Cons: "The flight was delayed because one or more of the crew were late. I would suggest that when you board a large flight, start from the rear of the plane, not the front. Having to go past everyone to get to your seat is time consuming and somewhat stressful. The food was super gross. The so called beef bulgogi was not appetizing at all. For breakfast, the food was disgusting."
Cons: "Better space. Better service. Terrible directions"
Pros: "The best"
Cons: "Poor communication on delays. No wifi. No service. Couldn’t use lavatory."
Pros: "Korean air is a step above the rest. Best airline in the business"
Cons: "No WiFi on the flight, but there is so much media offered you really forget"
Pros: "Crew was awesome, super friendly and helpful. Even the korean food options tasted delicious."
Cons: "Not plus size friendly. The bathroom is too small for a plus size person to be able to use and for a 14 hour flight I think that’s important. Also if you’re plus size and the person in front of you reclines, it’s impossible to pull down your tray fully."
Pros: "The cabin was to warm"
Cons: "The cabin was to warm"
Pros: "The crew was amazing. I've got the exit seat: very comfortable."
Cons: "Entertainment choice could improve, very few choices."
Pros: "compared with other airlines they were just OK"
Cons: "Flight was delayed and completely packed so our family could not get seats together"
Cons: "Notes were in the computer that our flight was delayed in someone at Delta told us we had to re book because we were not 2 hours prior to our flight after arriving in a cab. Delta error. Other lady told us to run to a security and get to the gate which we did and there were notes in the system and t"
Cons: "Comfort plus seats on final leg did not appear to be different than main cabin"
Cons: "More comfortable seats!!!"
Pros: "Crew was fine - not their fault that DELTA changed my flight at the last minutes with terrible options on rescheduling my flight!"
Cons: "Yes...not change my flight at the last minute and causing me to miss my connecting flight. Then making me reschedule my flight with only options that I now have (2) layover and then arrive in Korea another day later, that then caused me to miss my college orientation day!"
Pros: "Not much"
Cons: "Business aisles are one way only, very impractical. Bathrooms are tiny unlike 777 and the seats are not good, i dislike the narrow feel of the feet well and there is noooo storage for shoes or amything else..what fail. And the door thing is a joke. I will make zero effort to fly this equipment...777 is the best after loosing the 747."
Pros: "The food was amazing. The entertainment system was fantastic. The crew was lovely."
Cons: "The small bathrooms"
Pros: "Great staff and they worked hard to make the flight comfortable."
Cons: "The seats are small and the plane feels like a Sardine can."
Cons: "Flight took off three hours late. After we boarded the plane, we had to sit on the plane for over three hours before we finally took off. When you’re on a flight that’s already 15 hours long, the last thing you want to do is sit on the plane for an extra three hours for nothing."
Pros: "Crew was friendly!"
Cons: "Plane wasn’t clean"
Pros: "Arrives earlier than scheduled, no wait time on runway taking off or getting to gate after landing. Rare to not have these delays occur in some form every flight...excellent"
Cons: "Nothing, the flight was a rare perfect 10/10"
Cons: "They cancelled my flight. I never flew home. I missed my little Sister's graduation. :o("
Pros: "Everyone was very friendly and courteous the plane was very comfortable!"
Cons: "I know things happen but it didn’t make a pleasant travel experience sitting on the plane for almost 2 hours and the fear of missing my connection to NO"
Cons: "It didn’t take off on time"
Pros: "The crew were nice and friendly. The plane was new with lots of amenities"
Cons: "The new plane has NO leg room at all. It’s the worst leg room i’ve Experienced for such a large plane. I’m 6’1” and my knees would only fit if I spread my legs wide and sit back deep into the chair."
Pros: "Everything went smoothly."
Cons: "All was good."
Cons: "It is the first time that I travel by this airline and I have a bad experience. The flight was delayed by 2 hours and before arriving at Los Angeles airport they informed us that they had not been provided with the migration forms."
Pros: "The flight was on time and the arrival was early"
Pros: "On time departure and arrival. The Airbus plane has enough legroom for tall persons."
Pros: "Entertainment options"
Cons: "Tight space"
Pros: "On time departure; staff friendly; no security delays other than TSA now requires taking tablets out of luggage. Almonds instead of peanuts is a welcome change."
Cons: "Leg room on the regional jets. If the airlines narrow the space between seats any more, I will not fit into the seats. I am not overweight, just tall (6’4”). Luckily, the person in the seat in front of me did not recline their seat."
Pros: "the inflight service and the quality of food was outstanding."
Cons: "some choice of indian movies would be appreciated."
Cons: "Mechanical failure had to switch planes an hour and 20 minutes late"
Cons: "Delta crew are lazy...they wont help u out to store ur bags."
Cons: "It was so late I missed my connection to sun valley flight. There was not another flight for 8 hrs!!! I think the sun valley flight should have waited for us. It was a matter of 10-15 min. Crew did not try to board people quickly to get us out of San Diego. 5 more minutes might have made a difference."
Pros: "Being able to watch a movie on the plane"
Pros: "We had a whole row of 3 to our family, so we could put the armrests up & the kids just laid down in our row (on me, & each other) and slept most of the flight. The flight crew was very understanding and helpful with my kids who were just with me on an intl flight "daddy duty.""
Cons: "Since it was a flight from Seoul, Korea to Seattle; it would've been nicer if all the movies had Korean subtitles-- my 4-yo boy who only speaks Korean, couldn't make it through more than 15 mins of a movie because he couldn't understand (of course, some of that is due to age & short attention-span). But he kept saying, "I hate English" in Korean while trying to pick a movie. Also, I'm 6'2"; so while it was nice having the whole row for my kids to lay down in-- I was cramped and uncomfortable the whole flight, even moreso with Delta's seats being closer together than on other international carriers I've flown."
Cons: "Delta doesn't manage their flight schedules and personnel with backup or standby crew in order to assist whenever there are delays across domestic flights. The plane was late to arrive at the gate and we were also told that while the pilot was ready to take off, we couldn't leave because we were waiting for a flight attendant to land from Pittsburgh (we were in La Guardia airport in NYC). delta would rather I convenience the flyer instead of hiring more personnel or figuring out standby or backup plans for delayed flights."
Cons: "It was late arriving to greensboro"
Pros: "The plan had Wi-Fi and free movies. Plugs for the phones"
Pros: "The crew was great on both Korean air and Delta. Very helpful and polite, with several going the extra mile"
Cons: "I'm tall, so I'd like bigger seats, but I guess that can't be helped much without a price increase"
I have American Airlines Gold member but I do not think they care for it. No priority boarding, nothing. I felt like I should have gone many other flights which were lot cheaper than it.
Cons: "Had flight delay affecting my connecting flight."
Pros: "Lots of entertainment choices and regular food and beverage available"
Cons: "Boarding took so long and only 2 spots they were allowing entry and one person was there for 10 minutes so essentially had 1 window And not the friendliest staff"
Cons: "They messed up the seat assignment I paid extra for, and while I bought WiFi for the entire trip it turned off halfway through."
Pros: "We eventually left."
Pros: "Great crew with positive attitude. Boarding was non chaotic and plane was clean and new."
Cons: "Food could be much better"
Pros: "Crew was nice but flight was delayed due to maintenance so I’m still stuck at the airport here and no vouchers for anything."
Cons: "Flight would’ve been on time"
Cons: "I requested for wheelchair die to my knees problem, but there was no wheelchair for me at Narita and Bangkok."
Pros: "JAL flight crew were the best"
Cons: "all were good"
Pros: "This was Japan airline and the crew were very respectful and responsive and food was amazing"
Cons: "The entertainment selection could have been better"
Pros: "For being stuck in a small space for twelve hours, they made the experience about as good as you could ask."
Pros: "The Jetstar flight was smooth and on time."
Cons: "Fukuoka and Narita airports had terminals that weren’t connected by a train or even an indoor path. It was covered but it was cold in Narita and Fukuoka required a slow shuttle."
Cons: "Paying for non middle seats"
Pros: "Boarding at Springfield was fast and simple. The check-in agent were friendly and efficient. I especially appreciated that the flight arrived early into Dallas. I had a little more time to find lunch before my next flight."
Cons: "Flight was delayed due to poor maintenance that caused issues before take off. Of course safety is important but that is why maintenance should be done routinely and prioritised accordingly. The pilot on the first delayed flight (new airplane) was clueless, his exact words "... our analysis team from midwest needs an hour to figure out whether we can fly or not" This is after we have boarded the flight. Then after about an hour of sitting in the plane, he says "rumor has it that a new plane will be towed in..." What? Why didn't they stop boarding and just get the new plane in. And I don't appreciate the emails saying flight is delayed without giving any reason for it. AA could have certainly done a better job of communicating the issue. Further the flight crew including the pilot were acting like victims. If it were an Asian carrier like Singapore Airlines, the crew would be smiling and providing assitance courteously since they represent the airlines. Not flying them again."
Cons: "Legroom was a bit cramped for a tall person"
Pros: "I'm glad they didn't fly an airplane that didn't pass the mechanic's evaluation."
Pros: "Was surprised at the selection of movies and music"
Cons: "Hard to be comfortable in economy, but it sufficed"
Pros: "Boarding was more efficient than I expected. And the leg room was very good, but the seats were narrow. Narrow seats made it a bit uncomfortable for a long 13 hour flight. Crew was efficient and very friendly."
Cons: "The sandwiches were too cold - actually had ice cycles. Narrow seatingwas constricting and entertainment wasn't varied enough."
Pros: "Entertainment and crew"
Cons: "Not much room to move around for such a big trip"
Pros: "The amount of things to keep you entertained for the long flight"
Cons: "I had to have my seat up the entire route so that made a very uncomfortable flight was never able to really rest"
Cons: "Late taking off. Almost missed my connection"
Pros: "The flight itself was fine -- I never felt any major discomfort."
Cons: "All three of our luggage were left behind in Chicago; normally it would not be a big deal, but we are leaving for a trip right away and needed our suitcases, clothes, and the souvenirs we had bought for our friends. This inconvenience is why I rated this flight low."
Pros: "Amazing entertainment selection, comfortable."
Cons: "had to take another flight, ticket agent was able to change me to a different flight on JAL. however, JAL could not access the ticket info and ticket agent would not take my payment. result was missing that flight, ticket manager told me it's my fault and tough luck no refund. American airlines told me the same, ended up losing my money for the ticket purchase. i booked another new flight with another airline direct. worst experience in my life using kayak."
Pros: "The food and seat back entertainment were great, as well as the staff"
Cons: "Legroom was borderline inhumane, as a 5'10"adult I don't think it's too crazy to ask for a little more space on a 12+ hour flight. Good luck sleeping"
Cons: "There were no available snacks and drinks between meals in a long international flight. In other airlines, they have continous supplies of snacks and drinks at the food area for passengers to enjoy at their leisure."
Cons: "I loved everything"
Pros: "We were seated in economy but we had a pretty good flight. The only rough part was the fact that it was 10 hours of sitting, and that was due to the destination not AA's service. As someone who is used to United and Delta for flying, I felt that the service offered kinda rocked."
Pros: "Everyone was friendly"
Cons: "Very tight fit."
Pros: "Entertainment was great. I really liked the touch screens on the chairbacks. Food was fine for airplane food. It came more than I expected. Get sandwiches over the meals, they are better quality. A vegetarian guy had a hard time but the crew tried to help him out. Comfort was ok for a 13 hour trip. The chairs are not really the best and my back hurt after a while. Make sure you stretch! Crew was nice except for one lady. But she wasent rude just... non responsive. Other members were fantastic though. Boarding was very painless."
Cons: "There was a problem with the plane and we were stuck with very warm conditions for 2 hours and 40 minutes before we took flight."
Cons: "Switch our seats that we paid extra to reserve, was not a fan of this! Internet also didn't work after we paid for it. However they did make things right already."
Pros: "Everyone was so helpful. The flight was very quiet and peaceful."
Pros: "Gate crew provided frequent updates about the nature and duration of our substantial delay in takeoff. Polite and efficient crew"
Cons: "2.5-hour delay caused me to miss connection in Tokyo. Boarding took a long time. Nearly one hour for my suitcase to emerge on carousel, well after all other bags. Legroom minimum in coach. Sandwich for the snack was frozen in the middle."
Pros: "Customer services was good."
Cons: "Seat was too small,food was disappointed."
Pros: "Everything was great their wasn't enough clarification as to what airline I was fliying. It said Japan air on my confirmation email but it would up being through American Airlines. The experience through American was superb but I would of liked clarity on such airline I was going to fly with."
Pros: "Crews are very friendly, thank you"
Pros: "There was quite a large selection of movies. New releases to old classics. All free."
Cons: "Boarding was delayed by a few hours due to mechanical issues but they did give us free food and drinks once we were on the plane."
Cons: "My outbound flight to Manila had an overnight layover in Japan. I asked at the luggage check-in at O'Hare International Airport if they can check it all the way through as I had planned to go outside of the Narita airport for the layover. They told me I couldn't check the luggage all the way through and that I had to pick it up from baggage claim once I land in Narita. From there I had to check-in the luggage again on the same day. When I took my luggage out from baggage claim, I tried to check-in and the counter crew told me I was given wrong information. I had to keep my luggage with me until my flight the following day. On my return flight from Manila and another overnight layover in Narita, the check-in crew at NAIA told me I could check-in my luggage all the way through, and that they also allowed this at my outbound flight to Manila. The check-in crew at O'Hare International Airport gave me wrong information."
Pros: "Selection of movies was excellent. I requested vegetarian meals, which were good, although not filling. Thankfully the flight was not crowded and we were able to get a row to ourselves. Flight attendants were very nice. Appreciated the frequent beverage offerings to stay hydrated. Overall a good experience."
Cons: "Paid the extra for an aisle seat, which was irritating to have to do, but my husband has arthritic knees and needs to get up frequently to walk around to avoid pain,"
Pros: "Got to my destination on time."
Cons: "Where to start? How about when I checked in at the counter, I asked the check in attendant to add my FF number on my ticket. They said they'll get right to it, handed me my tickets and sent me on my way. It never happened. Not a big deal, I can request the mileage post flight, but still something. Look at my tickets, that I had booked a week in advance and specifically reserved an aisle seat. My ticket says "Priority Verification," whatever that means. Turns out it means you don't have a seat, and you get the worst of the worst. So what seat is the worst? How about the middle seat in a row of 5. The middle in a row of 5, on a transoceanic flight... What kind of airlines has 5 in a row? The guy next to me spent $300 for his ticket, I spent $1200, for the same flight, and this is the kind of seat I get? The plane felt like it was straight out of the 90's, carpeted center walls, old seats, tiny tv's. Overall, a plane that felt had not been updated in decades. Took 20 minutes for a flight attendant to respond to the flight attendant sign. This wasn't during beverage or food service, just a normal time at cruising altitude. They also don't have eye masks. Every other transoceanic flight I've been on has them provided in the seat pocket, American Airlines doesn't even have them on the plane! Economy class has no USB or power outlets, the in flight entertainment is about a 5" screen in probably 260p resolution. Decent selection of movies, but you have to join the movie in progress or wait approx 10 minutes for the next movie to start. Legroom was okay unless you had one of the entertainment boxes in your way, then that takes up 30% of your space. Some of the tray tables do not have cup holders, on the top, bottom, or anywhere on it. Also my table was tilted, so every time I put a cup on it, it slid right off. Seems like a minor complaint, but eating dinner and fighting a sliding cup the whole time is a pain. Dinner and breakfast tasted decent, but you can tell American is cheap on the food. Most airlines will give something like a main course, a bread roll, fruit cup/salad, juice, small dessert. American gives you the main course and a fruit cup and that is all. Crappy utensils too. Overall, if I had paid maybe $200 for the flight, I wouldn't have any room to complain, but because American holds the government carrier contract for FY17, I had to fly on them at exorbitant cost, and would never recommend them to anyone."
Pros: "It was a very peaceful flight. The crew was extremely professional, and courteous, one of the members went out of her way, and frankly it was the kindest flight attendant has been to me in a while."
Cons: "The typical complaint you would hear regarding airplane food. Though, it does not warrant a true complaint of the flight."
Pros: "The crew were friendly. We arrived ahead of schedule."