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Pros: "The coach seats were larger than seats for domestic flights. The windows were dimmable for optimal lighting."
Cons: "The armrests did not go up all the way, which made it difficult to maximize comfort with my travel partner."

Pros: "Crew was attentive and informative of delays"
Cons: "This was American Airlines .. my Bags came out late even though i was in Biz Class"

Pros: "The crew that checked me and those who were onboard were very helpful and cheerful."
Cons: "Better choices of movies on board."

Pros: "The crew was super friendly."

Pros: "On time"

Cons: "JAL LAX Ground staff. Not helpful."

Cons: "Trip to Manila from Tokyo was delayed for 3hrs plus"

Pros: "Great food. Excellent cleanliness"

Pros: "was not able to board and was checked in 4 hours in advance"

Pros: "Pretty much everything"
Cons: "Nothing"

Pros: "The window shades were so cool. Seat was small but fairly comfortable and I like the foot rest."
Cons: "No vegetarian options on the main meal menu"

Pros: "Very respe tful staff."
Cons: "Dirty restrooms."

Cons: "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"

Pros: "This flight was part of a longer trip - I flew from Hartford, CT, USA on a different airline and connected to Japan Airlines in Chicago. I flew Chicago to Tokyo in JAL and then from Tokyo to Manila again on JAL. The service on first leg was very good and friendly of my JAL flights, food was good, seat was comfortable. Then on my second flight from Tokyo to Manila I was shocked but thrilled that I had been given an upgrade to first class. The whole experience was outstanding! The seat was incredibly comfortable and the food was phenomenal. The only problem, not that you could call it a problem, was that I was so comfortable with my fluffy pillow and fully reclining seat that I couldn’t stay awake to finish my movie! Thank you!"
Cons: "Not applicable"

Pros: "The crew"
Cons: "Being late"

Pros: "none"
Cons: "everything"

Pros: "Friendly and helpful"

Pros: "Very smooth ticketing and boarding on Tokyo to Manila."
Cons: "In LA terminal, instead of the gate number the airport labeled my flight as “TBIT.” Not being local, I had no way of knowing it meant Tom Bradley International Terminal. I stayed near another gait that had international flights, and it turned out the gate was clear on the other side of the complex, which is obscured by construction. If I hadn’t asked one of the workers there I would have missed my flight."

Cons: "Cancelled flight"

Pros: "Food wasn’t bad and flight crew were polite Flight took off around the time intended. Boarded and deplaned passengers quickly"
Cons: "Flight was too warm for 11hrs and I had to ask for temp to be reduced. Very stuffy Didn’t have sparkling water after 4hrs or ginger ale"

Pros: "Awefull I did get to use my ticket"
Cons: "Japan could have helped me change my name in my reservation to match my passport"

Pros: "I love everything from JAL"
Cons: "none"

Pros: "Lots of room in premium economy, good entertainment selection. Clean bathroom ! Excellent service. Food was mediocre."

Pros: "The Crew"
Cons: "This terminal is not easy to find. You have to take bus from the main terminal."

Cons: "To Osaka was very good. Return flight back to US was mediocre. Flight attendant was forgetful about getting even water even with a half full flight."

Pros: "Nice flight, right on time."

Cons: "Crew that joked around and made loud laughters during flight Nonchalant crew serving attitude with reckless, indifferent safety demonstration Tasteless snack Delayed takeoff and prolonged landing AC as cold as in a fridge"

Pros: "Nothing at all"
Cons: "I purchased a flight through one of the participating vendors on kayak for a major airline and accidentally chose the wrong departure date. I never received a confirmation email and therefore missed the flight. I understand and take full responsibility for booking the wrong departure date but when I tried to change it after missing the flight I was told that the airline policy was to charge a $300 change fee plus $30 for the third-party vendor. Because this was booked as a round-trip this vendor was attempting to charge me $330 plus the full price purchase of a new ticket as the "change fee". For some reason I was unable to explain to the person on the phone that it made no sense for me to pay full price for a ticket plus give that vendor an extra $330. I was forced to eat the entire round-trip ticket and of course save $330 by just hanging up and booking a new flight. I have course book a new flight directly with the airline. I could not even fly standby on the next flight with the airline because they told me they were unable to assist me in anyway because I booked through a third-party vendor. There were plenty of seats available on the next flight and I would've been able to fly standby had I purchased directly from the airline. Never again"

Pros: "Seats are extremely comfortable even in economy. Service was attentive and very gracious. Both meals were above average for airline food. Made a 12 hour flight seem much shorter!"

Pros: "All fright attendant are so nice and polite, also pretty. The meals are great and they served nice ice cream for dessert, the good quality ones! The bathroom was always clean, they keep it up so well. there was even toothbrushes and paper cup! I really enjoyed it even though I was in economy."
Cons: "only limited number of movie."

Pros: "The level of service in Business Class was perfect. Flight attendants were friendly and very helpful"
Cons: "I thought the food was just so so. However, that's always a matter of personal taste."

Pros: "Service"
Cons: "Food, especially before landing"

Pros: "The flight was long, but good. I was able to upgrade to better seats for only $100 which made the long flight more comfortable. AA customer service on the flight was very good."

Pros: "Nothing"
Cons: "Flight Delayed for almost an hour Luggage got delayed in Japan not received in VN till 2 days later Small seat -uncomfortable"

Pros: "Food, entertainment options, friendly staff"
Cons: "Beverage size could be more"

Pros: "Good, clean aircraft; professional, pleasant, well-trained crew. Felt good when I embarked, felt good when I disembarked. Can't ask for more than that."

Pros: "JAL has customer service that no other airline comes close to."
Cons: "Nothing, JAL is perfect. I mean it"

Pros: "Everything was good, solid across the board. Nothing to not like. I especially liked the legroom in economy. Probably the best legroom I"ve had in economy."

Pros: "What sets JAL apart is the quality of service both on the ground and in the air. As customers, even in economy, no request was too minor to be treated as the most important of the day. Both legs were on time, the meals were excellent, and the chouce of movies was more than adequate. I will fly with JAL again."

Cons: "Not much leg room"

Pros: "attentive flight attendants, the aircraft looked reallly nice & they gave me a good seating position w/ more leg room"
Cons: "on a 12 hour flight they served meals only twice, at the beginning and at the end.. i was really starving in-between for somethign heavier (though u can ask for those biscuits etc).."

Pros: "Great staff and washlet toilets on board."
Cons: "I ended boarding last not one of the first as other airlines."

Pros: "Staff was great and everything went according to schedule."
Cons: "The food was bad, but this is my first time having such bad food on JAL."

Pros: "I like the service of the Crew (very courteous, The Movies are new and my first time to view them, and the temperature and smell of the airplane is just right. Keep it up!"
Cons: "None"

Pros: "I didn't die"
Cons: "Plane was a bit old, headphone jack barely worked and the screen was scratched to hell"

Cons: "I wish there were options in the food they serve."

Pros: "nothing at all...horrible aircraft, horrible flight"
Cons: "1) could not pre-book seat as it was a codeshare. You should change that...better on a budget carrier 2) The plane is not competitive, ancient entertainment system, no power in seats to plug in 3) Entertainment system did not work for all but 10 minutes or so of the flight. 4) food was really horrid, no japanese option!"

Pros: "great flight crew and clean airplane. Pilots did excellent job and it was comfortable seats, pillow and blanket."
Cons: "Food was bad compared to other flights to Tokyo that I have taken and entertainment was very weak."

Pros: "Asahi Beer!!!! Beautiful Flight Attendents!!! New Movies!!! Comfortable seats!!!! Awesome service from entire flight crew!!! Good Food!!!"
Cons: "Flight was delayed one hour but the flight crew made up for it by delivering GREAT service!!! I still give 5 stars!"

Pros: "Crew was amazing. They were friendly and kind. Very helpful. Made sure I was comfortable and made sure the area was clean and safe."

Cons: "Everyone was accomadating"

Pros: "The first meal was awesome! The second one was so-so."

Pros: "Food was good."
Cons: "Not enough soft drinks and ice has to be asked for."

Cons: "I’ll use Korean Airlines again!"

Pros: "Everything"
Cons: "More water"

Pros: "They are always friendly and comfortable seating"

Pros: "The crew was awesome. They were attentive. The always said they were sorry as the went down the aisle with the cart. They made sure they didn’t disturb you while you were sleeping. The food was awesome. I can’t explain it you have to go on a trip with them and experience it."
Cons: "Seats could always be more comfortable."

Cons: "Need to improve the food qyality"

Cons: "Let me change my ticket due to a death in the family."

Pros: "Clean comfortable"
Cons: "Vegan meal option needs more veggies"

Cons: "The only thing that brought my rating of this flight down was the fact that it was so hot in the plane! From the moment we boarded, this plane was, for reasons we couldn’t figure out, stuffy and uncomfortably hot. My pregnant girlfriend did not particularly enjoy this flight."

Pros: "Excellent service and probably the most efficient boarding process I’ve ever been a part of. Food service went by without a hitch, and the stewardesses knew English very well so we felt comfortable and welcomed. I also really liked being able to get terminal/travel information from the infotainment system. Being that I’ve never been to ICN or NRT before, having access to terminal maps and basic instructions on how to find connecting flights and baggage claim areas was probably one of the most helpful features of the flight!"
Cons: "I am 5’11” and found my seat somewhat uncomfortable. It didn’t detract from being able to sleep at all, but it did seem like the seats on this airline might be at its most comfortable with shorter passengers."

Pros: "Service was great. Food was good."

Pros: "Everything was great"
Cons: "N/A"

Pros: "comfortable seats"

Pros: "The transit lounges at the new Seoul terminal are outstanding."

Pros: "Excellent service and food!"
Cons: "N/A"

Pros: "Entertainment"
Cons: "A little bit crowded"

Pros: "Comfortable flight with a nice crew. An overall good experience."
Cons: "After arriving, the waiting time for receiving a VISA was quite long for people staying longer than the regular 3 months."

Pros: "Got exit row seat. No extra charge."
Cons: "Everything was great"

Pros: "The movie selections were pretty good and was enough entertainment for the long flight"
Cons: "The flight delay forced us to run from one end of the Incheon Intl Airport to another to catch our connecting flight."

Pros: "Love the service on this flight! Super friendly and quick to service."
Cons: "The seat pocket in front of me was full with magazines. No space for any else. Like others airlines the seats were too narrow."

Pros: "The staff was friendly and helpful"
Cons: "We boarded the airplane and took us 2.5 hrs to take off...the kept saying oh 15min longer, then 20min...ect...for the entire time...waiting for “documents” then refueling the plane which they couldve been doing before we boarded and while we were waiting for so, called documents..."

Pros: "food"
Cons: "not comfortable with the seats"

Pros: "The vegetarian food is better than what was served by the other airlines I've flown in."

Pros: "All the flight attendants were very nice and they had amazing attitudes--especially on my flight going TO Hawai'i. All the flight attendants had smiles on their faces and they were always ready and willing to assist passengers. Every time they delivered something, they were always smiling; even when passengers asked for more assistance, the flight attendants delivered service with a smile!! Amazing!! This was my first time flying Korean Air, but it will not be my last!! My experience with Korean Air was fantastic!! I will definitely fly Korean Air again!! Thank you!!"

Pros: "Seats more comfortable than other planes"

Pros: "Food was ok, pretty clean, nothing special like I remembered"

Pros: "seat size is okay,"
Cons: "food is not great,I was hungry in between meals and there was no snacks available at the back part of plane for hungry passengers"

Pros: "The comfortable ride during the entire trip"

Pros: "I had a safe flight"
Cons: "The food selection was awful,and the crew was rude about altering if you didn't like what was available"

Pros: "I loved the aircraft and the great service. They offered great food and the service was fast"
Cons: "Everything ok"

Pros: "Nice in-flight movie options. Friendly staff. Plenty to drink and enough to eat."
Cons: "Meal was chicken and rice and plenty to drink: water, coffee, soda. There was also pickled vegetables and tofu, but I was satisfied not eating those. Numerous intermittent announcements: [The usual preflight safety briefing, the mid-flight seat-belt and arrival eta announcements, the mid-flight turbulence and temperature comments, the customs-forms hand-outs, the duty-free inflight shopping opportunity announcement, the eventual apologetic conclusion of the duty-free, inflight shopping opportunity] together spoiled my calculated chance of finishing a short movie."

Pros: "I LIKE IT"

Pros: "Loved the slippers toothbrush toothpaste Liked the in flight meal Entertainment was great Roomy and comfortable. My seat wouldn't recline so they let me sit in the back seats reserved for the crew so I wold be able to recline and sleep in the long flight to Korea."

Pros: "Air Korea continued to be awesome"
Cons: "Still no laptop plug"

Pros: "seat spacing good in economy personal entertainment system crew very helpful and courteous good overhead storage"
Cons: "On 2 of our 4 flights on this itinerary, we were last to be served meals and there was only the Korean meal left. My husband chose to eat it both times but I declined... need to provide more western meals."

Cons: "Boarding would have been fast if the passengers seating in the back rows were called first to board, followed by the middle rows, and last to board, people seated in the fron rows (after of course calling the priority passengers. Traffic on the aisle would be avoided"

Pros: "The ladies are polite, respectful and quiet. Food is fresh and tasty and the bathroom... What a difference!! Apparently they clean it all the time."

Pros: "KA broke handle in my luggage and it was difficult to make them pay back some reasonable amount of money for that (my suitcase was just one year old) but at the end they did a lot. Love their metal cutlery instead of plastic ones. It's not only better to eat with them but also better for environment."

Pros: "Boarding was like any other airline, but once you got on the plane everything was at least a step above the US Air flight I just got off of."

Pros: "The experience was good attendants are friendly and food was good we were fed snacks breakfast and dinner also free entertainment"

Pros: "This was my first time on Korean Air. The flight attendants were so kind and attentive to everyone. I was very impressed. I felt the seats had more leg room and leaned back further than airlines I've flown on in the past."

Pros: "While I slept for part of the flight they placed a note telling me that they let me sleep and didn't want to disturb me."
Cons: "There were no outlets on the plane to charge my devices and it was very cramped in my seating area."

Pros: "drink service"

Pros: "everything"
Cons: "nothing"

Pros: "I liked everything about the flight except I couldn't sleep on a 13 hour flight."
Cons: "The lady behind my seat was big and with her purse I couldn't move my seat back enough. I'm a big man so I need more recline ability."

Pros: "I liked everything, their friendly and professional service a board!"

Pros: "GOOD SERVICE."

Pros: "Friendly staff. Both two meals were awesome."
Cons: "Already done."

Pros: "The service, foods , sack ,"

Pros: "Food, service"
Cons: "The space"

Cons: "Flight was a little warm but was able to get it cooler via help from crew but got warmer again towards the end of flight. Overall good flight though"

Pros: "I liked the size of the cups for drinks: smaller than usual."
Cons: "You could train some of your crews to behave more polite to the customers like they do in the Japanese airlines. Male crews tended to be nicer than female crews."

Pros: "The crew was amazing. It was my first time flying so I was a little nervous but they made me feel safe and welcomed. The friendly crew was honestly what made the whole experience great."

Cons: "The lunch part at the end was a little late we had just had a snack and a small sandwich so we didn't eat a lot. But food was great!"

Pros: "crew handled the tough crowd well, but were not extremely hospitable"
Cons: "food was disgusting"

Pros: "Singapore airlines never disappoints"

Pros: "Nothing."
Cons: "Everything. Singapore Airlines had a great reputation. Imagine my disappointment. It was a horrible flight. The crew was nice enough, but inattentive. The food, if such a term may be applied here, was inedible. Just vile. In flight entertainment was a complete joke. Boarding was awful, but it always is. Seats were extremely uncomfortable. This racket is the ultimate way to rip somebody off of $1000. Horrible."

Pros: "The inflight entertainment was great, lots of movie selections"
Cons: "The leg room was horrible. Honestly the worst space I've ever had in a flight. I was shocked considering Singapore air is considered one of the best airlines"

Pros: "Everything"
Cons: "Non"

Pros: "I loved everything! The plane was well maintained, the crew were friendly and attentive, the flight was comfortable even for such long hours. Food was also great! In flight entertainment had recent movies and shows, even international selections."

Pros: "Short flight"
Cons: "N/A"

Pros: "Loved the food/Movies/seats."
Cons: "No air vents and the cabin was very very stuffy and warm for many people. I’ve never heard one child cry for 7+ hours before until this flight. But everything else was decent to say the very least:)"

Cons: "Little or no room in Economy"

Pros: "Excellent attention to service and comfort."

Pros: "Staying in a hotel for 24 hours."
Cons: "Not actually making it to Japan."

Pros: "Friendly attentive staff. Excell ent food and great. Service."
Cons: "Really crowded seats in economy."

Pros: "The main course"
Cons: "Items missing or substituted in the veg but was ok in regular meals. In one veg serving, no salad or dessert was included. Margarine instead of butter for only in the veg meal."

Pros: "I haven’t flown Emirates, but SQ beats the many others I have flown by a significant margin—especially the Chinese airlines, but also all major US airlines, JAL, Korean, et al."

Pros: "The seats are very comfortable. There was ample entertainment."
Cons: "No complaints at all. They are very professional and I would chose them again."

Pros: "Everything"
Cons: "Lost our luggage that full with our winter clothing for the trip singapore airlines delivered to our hotel the next day and compensate us ¥jpn 12000"

Pros: "Great crew, good food (best I've had on an airplane), plenty of drinks, and a good entertainment system."
Cons: "Nothing bad to say about this flight. Great airline."

Pros: "Crews were all nice, respectful and helpful!"
Cons: "I wanted to watch Indian movies, but I didn’t see the subtitles for most/all of them."

Pros: "Food and good service"
Cons: "None"

Pros: "Very good service! Lots of flight attendants and they were kind the flight was long, but mostly smooth. The entertainment was good and there was a lot of it."
Cons: "The flight map was a mess. It either said we had 115 hours of flying time or 3.5 hours. Also, it showed the plane pointing in the opposite direction that we were flying in. A minor issue, but weird."

Pros: "I like the personal TV, my foot rest and water holder frequent water serve,"
Cons: "For me coffee is too strong, and I like the food on the way to Tokyo better than on the way back to LA"

Pros: "Great service. Really friendly and polite. Lots of current movies and TV shows to watch and provided earbuds with adaptors. Made the experience a lot more pleasant."
Cons: "The seats can be laid bag pretty far and the people in front of me decided to recline for a majority of the 10 hour flight. I wish the chairs either didn't do this or the flight attendants would have said something. I didn't feel like I had the authority to do anything about it. Also it was so warm! I have no idea if there was a fan."

Pros: "I paid for an economy class ticket but got first class service."
Cons: "Nothing"

Cons: "My Vegan meal was terrible."

Pros: "Clean aircraft. First rate and very attentive cabin staff. High Quality food and mid flight snacks. Its clear a lot of thought has gone into the making and running of this airline. My first experience and quite frankly I will fly SIA whenever possible."
Cons: "Cabin was to me a little warm during initial taxi at LAX. But not overly so."

Pros: "The service and fast flight"
Cons: "N/A"

Pros: "the crews were very polite and very helpful"

Pros: "Ease of checking. Empty seat between us"
Cons: "Can't upgrade with krisflyer miles"

Pros: "The aircraft was clean, new, spacious and quiet. The bathrooms were regularly maintained. The food quality, selection and quantity was excellent for the economy class. Even the serving utensils were solid metal and had a very high quality feel to it. Having an endless supply of mid flight snacks was also appreciatd I always like the warm wet towels, which were offered at take off and landing. The entertainment choices were endless, but because it had USB and regular power, I was able to work on my laptop and listen to my podcasts on phone without worrying about running out of battery."
Cons: "The crew lacked its usual pep and cheer. For some reason they seemed very introverted and tired. First time on Singapore Airline that I noticed. The amenities kit was a bit on the cheap side. Also, only the supplied two prong headphones could be used with the entertainment system, I would have preferred an option to use my high end ones -- this was the main reason I chose to just work and listen to my own music/podcasts instead of watching a movie. We boarded and disembarked through the business sections and the aisles were too narrow. The announcements were hard to hear and the temperature was set too low for half of the flight (to kept fluctuating requiring constant adjustment of blanket/jacket). Having said that will keep flying them."

Pros: "Touch screen entertainment system with great variety of programs. Good food, clean cabin, friendly crews. I'd fly again on Singapore Air over other domestic airlines and Japanese airlines."
Cons: "Sound quality of ear buds was not good. No issues if you travel with your own."

Pros: "The service in coach was very impressive! The flight attendants could not be more attentive! I can only imagine how it would be in business or first class."

Pros: "Made Econ class feel like biz :)"

Pros: "The best long leg flight I've been on. I managed to get a whole row to myself and that made the 12hr flight so much better. The crew was very professional, kind, attentive, and it was grand."

Pros: "Customer service and food couldn't be better."

Pros: "Huge selection of movies Towel service, socks, and toothbrush for economy class Snacks included entire chocolate bars! Friendly staff"

Pros: "Almost everything"
Cons: "The leg rests didn't have enough room to be useful. I'm only 5'10", which is average, not tall, so they should have had more legroom."

Pros: "Everything in this flight is very good. Next traveling time I will consider this airline first!!"

Cons: "old facilities"

Pros: "Singapore airlines was also great and I very much enjoyed that flight even though it was 10 or more hours. The good was great and same for the entertainment . The whole flight was very pleasant . Also I loved the steamed towels that was something i haven't had on a flight before ."

Pros: "The stewardesses were extremely professional- attentive & pleasant. The toilet was well equipped. There was no delay in taking off Boarding was orderly & efficient & quick and so was disembarking. The snacks were nice- ice cream, apples, chops, sandwiches. Many other airlines don't even provide snacks on these long flights. The seats in wconomy were roomy & confortable."
Cons: "I can't think of anything that was bad but I didn't enjoy the breakfast. I would have preferred an American breakfast. It was a mixture of shrimp, potato & brocolli. Ivwould have pregerred a criossant & yogurt to the tiramisu & roll."

Pros: "The flight attendants were super attentive and took great care of me, even bringing me headache medicine."
Cons: "I was in a front row seat which meant using my table in the armrest would wake up my neighbor. (Not a big deal but a little awkward) It was also hard to sleep because the seats didn't recline enough."

Pros: "It was the best service ive ever had. The flight attendants came right away and were always coming up the aisle making sure we eye well hydrated and fed"

Pros: "The flight staff were very friendly and always seemed to be eager to help all the passengers. The menu on the flight was also excellent. Wonderful flight"
Cons: "The layover in Japan was not exactly what I hoped for but I managed OK. Short layovers work better for me."

Pros: "The entertainment was nice. No need to download app."
Cons: "The complimentary snack was nice. We don’t have that in the mainland coast to coast flights. Keep serving it."

Pros: "Everything"
Cons: "Nothing"

Cons: "Boarding process was messy"

Pros: "The staff and food service was great. The plane was clean and bright."
Cons: "Having free entertainment - even new releases"

Pros: "I liked that lunch was provided."
Cons: "Although, the fact that lunch was free could've been made more clear. I ended up spending money on a snack box that I didn't need to spend."

Pros: "greatairlinesn"
Cons: "i liked everything about it"

Pros: "Staff service was awesome!"
Cons: "Neighbor was rude"

Cons: "They lost one piece of luggage. Waiting to see if they find it and its returned"

Pros: "Fast boarding"
Cons: "No entertainment"

Pros: "Everything was fine in general."
Cons: "Turbulance but pilot did not addeess it by saying he would change altitude to avoid it."

Pros: "They offered a free light breakfast and they treated us great"

Pros: "Meal served"

Cons: "They charge for movies"

Cons: "Plane was old. Airplane was freezing, they only hade blankets for sale. My husband’s seat did not recline"

Pros: "Leg space was good.no inflight intertan"
Cons: "No onflight entertainment unless you fork over money for an IPad."

Pros: "Staff were amazingly friendly"
Cons: "Nothing"

Pros: "Friendly flight attendants"
Cons: "One hour delay boarding. One hour delay on the plane waiting for a light bulb change. 2 hours total before we were in the air. Not happy"

Cons: "Not much value for first class"

Pros: "The food and hospitability"
Cons: "Entertainment options were few and outdated"

Pros: "The crew was good and came around with water often."
Cons: "There was no WiFi which limited both the ability to work as well as entertainment."

Pros: "Offered free hot meal"
Cons: "Very tight seating"

Pros: "Loved still getting drinks and food at no extra charge. Staff was great."

Cons: "It was way too hot. No airflow on the plane."

Pros: "The aircraft was very clean and comfortable, and the seats were spacious, with enough leg room. The crew was very friendly and helpful. The lavatories were placed well, so you didn't have to walk too far to get to them and they were kept clean throughout the flight Hot meal with complimentary wine was a very nice touch. Boarding process went very smoothly."
Cons: "There was NO WiFi on the plane. Not even for purchase. They kept the temperature FREEZING, and blankets were ONLY available for purchase. Prices were not listed for any of the purchase items.either on the printed menu in the magazine nor on the screen. Touch screen was very slow,"

Pros: "I got to my destination."
Cons: "I felt cramped and didn't have much leg room."

Pros: "Served food, on time departure and arrival"
Cons: "Entertainment expensive"

Cons: "When I asked for a blanket because the cabin was so cold they asked me for 10.- for each blanket!"

Pros: "We were Platinum so we could use the Premier Club room."
Cons: "NA"

Pros: "One of the few airlines that provides a meal. Pretty sweet."
Cons: "Nothing to dislike."

Pros: "Appreciate that Hawaiian serves meals. Always impressed with video productions and magazine quality. Safety video was new to me and well done."
Cons: "It was freezing, and while meals still are provided, there is a charge for blankets. Brrr."

Pros: "I really had a comfortable ride- thank you as always!"

Cons: "Everything was excellent"

Pros: "Wonderful customer service, excellent atmosphere, spacious seating. I love Hawaiian!"

Pros: "Great customer service. We brought our 1 year old and was treated with so much care. Made it so easy for us to travel"

Pros: "Friendly helpful staff; smooth flight, served a meal!!! Great movie selections"
Cons: "Tight seats."

Cons: "The tickets I got thru kayak lost the seat reservation. My family sat away from me for both flights. The tickets I purchased directly worked out fine. Won't be using kayak anymore."

Pros: "Aircraft was clean and spacious enough in economy. Pretty much always on time. Nothing much else impresses me anymore with Hawaiian Airlines."
Cons: "Everything is a charge. Especially don't like that they "offer souvenir blankets for sale" and they keep the cabin especially cold. All movie/TV show options required an $8 charge on a 6hour (!) flight across the Pacific Ocean. Food was awful! Living in Hawaii I often fly Hawaiian, can't remember the last time I enjoyed a meal on HA. The crew on the LAX-HNL flight was not very friendly either..."

Cons: "No entertainment on plane. In other words, did not like having to pay for the movies. We pay so much money and no wifi in economy class"

Cons: "Pay for entertainmen"

Pros: "I like that they feed you and give you more room. They also have competitive deals"

Pros: "Hawaiian granted me an isle seat hat I requested after purchasing the ticket. I also appreciated the meal that was provided at no cost."
Cons: "I would have liked an "oldies" channel on the music program. I'm 70. (:"

Pros: "Our brakes were not up to par to land in Kauai. Detour to Honolulu. Sucked!!!!!!!!!"

Pros: "All services are great!"
Cons: "Too cold."

Pros: "The crew"
Cons: "There were no free movies on a flight that Lateef over 5 hours. That's ridiculous."

Pros: "On-time, dinner meal served onboard."

Pros: "Srevice"
Cons: "Nothing"

Pros: "Blankets and pillows"
Cons: "Cold"

Cons: "Attendant was not polite"

Cons: "Seating"

Pros: "It's my first time flying with Hawaiian Airlines. I must say that I wasn't impressed nor disappointed. However, the view when flying over the islands is amazing!"

Cons: "Seat cushions"

Pros: "Staff polite and provided fast service."
Cons: "Boarding was hazy and let room for loosing the plane."

Pros: "Seats and plane condition"

Cons: "The flight was operated by Air Canada, who habitually assume either that the people in the final row have no hand luggage or simply suffer from a severe lack of operational storage capacity. Overhead bins full of spare plastic cups. As far as the crew are concerned, no problem, because you can just push your way three or four rows forward while everyone else is boarding and then take someone else's overhead space. When will Air Canada learn how to run an airline?"

Pros: "Nothing"
Cons: "Everthing"

Pros: "Entertainment and crew helped make the situation better but a 3 hour delay made my experience unpleasant."

Cons: "Flight was cancelled 5 mins before I arrived at airport and never received any notification"

Pros: "The movie selection was very good."
Cons: "The seat was kind of tight."

Pros: "Nothing"

Pros: "Food was pretty good."
Cons: "Taller so hard to get comfortable."

Pros: "Not much"
Cons: "Flight was overbooked so I was on standby even though I paid 1 week in advance Bag was missing. Shitty experience"

Pros: "TSA precheck"

Pros: "The Dreamliner was the latest version. Wonderful staff and Toronto is a great airport"

Pros: "Friendly staff, decent food"
Cons: "Premium Economy seats didn't have leg rests"

Pros: "Brand new aircraft"
Cons: "Not gourmet not even fast food. A lot of area for improvement."

Pros: "I had room!"

Pros: "Nice plane, solid food."
Cons: "Waaaay too hot."

Cons: "While booking the tickets I was told that my luggage will be checked in till my final destination but I had to collect them at Narita airport. I had to cancel my plans of sight seeing at Tokyo downtown due to this."

Pros: "Food on board"
Cons: "Waited 50 mom for delay. Arrived and delayed on tarmac 1hr and long wait into duties."

Pros: "I was concerned the length of travel. The flight and staff were very enjoyable. The meals were tasty. Will definitely book again."

Pros: "Overall a good experience. Had to pay for food but it was quite good so I didn't mind. Supposedly the crew were short staffed but I found them attentive and helpful and to be honest I believe the people who complained may have been a little precious."

Pros: "Nothing"
Cons: "They over sold tickets"

Cons: "i was told if i donot check my self in icant bord he was very rude I am hanNdy cap he did not care over 77years old"

Cons: "The crew was unbelievably rude"

Pros: "The seats were unbelievably squishy. And the crew was quite rough."

Pros: "Delayed without cell phone text notification update."

Pros: "nothing"
Cons: "Crew was late and did not apologize. they were also rude during service"

Cons: "Paying for baggage."

Pros: "Right on time. No problems boarding"
Cons: "No food/entertainment"

Pros: "It's on time"
Cons: "."

Pros: "I liked the newer plane as the head rests were more comfortable with the movable sides."

Pros: "There was an excellent agent during boarding. I didn't catch his name but he was a tall dark skin gentlemen and he went over and beyond to assit me. His kindness left a lasting impression on me. I only wish I had his name, because he deserves to be noticed for his excellent service."

Pros: "Early and luggage delivered quickly"

Cons: "Flight out of Newark delayed so we were going to miss the connection. We were rebooked to fly via London but we lost 6 hours in Rome. Air Canada attendant at Newark said the flight was always delayed and passengers regularly needed to be rebooked. You should recommend air Canada cancels selling this itinerary or bringing the Newark flight forward to de risk any delays"

Pros: "Entertainment system is good"
Cons: "Crew was an hour late arriving at airport so flight was delayed. No food, not even a snack, on a 5+ hour flight is not acceptable."

Pros: "Free movies."
Cons: "Delays at the gate going and coming back"

Pros: "Great crew. But aircraft had mechanical issues."
Cons: "Stuck on plane for 90 minutes before take off."

Pros: "Great airplane service, people and amenities"

Cons: "the seats were very uncomfortable and didn't recline"

Pros: "I appreciated the timing of when they fed us. It was almost like they read my mind each time I thought... Hmm I'm getting hungry. The movie/tv selection was excellent."
Cons: "I felt cramp, which it's economy class so of course. But in the back there were tons of open rows and I wish they had spread us out."

Pros: "Newer plane"
Cons: "Delayed for 4hrs and less than adequate meal voucher for $10 for dinner? Very disappointed and I'm a long time AC customer."

Pros: "I had never flown before the day I flew with Air Canada, and the flight I had with them was an international flight to boot- about 13 hours. I was very comfortable in my seat, and caught a fair amount of sleep on the plane. The food was pretty good for "airplane food" reputation, and Air Canada's in flight entertainment is abundant."

Pros: "It was excellent!"

Pros: "Everyone was super polite"

Pros: "Everyone was super polite"

Pros: "Dreamliner was airy and pleasant. Large screens. Electric outlets"
Cons: "Need more E books and audio podcasts."

Pros: "Decent movie and game selections."
Cons: "The flight attendants seemed unhappy, sassy and got frustrated easily."

Cons: "Short movie list"

Pros: "Awful"
Cons: "They stole some of my property of my checked bag. Bunch of thieves. Arrogant people like Sue from Vancouver. She is also nasty ugly."

Cons: "Difficult to understand the boarding announcer at the gate, although it may have been a function of poor audio equipment at the airport."