Daily cleaning, installation of cabin HEPA filters on flights from Chiapas to California
Volaris has waived its change and cancellation fees on flights from Chiapas to California. Confirm policy on booking site.
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Scores according to KAYAK customer reviews
Pros: "Good movies"
Cons: "I was told that I can make a change with no extra cost to me. Yea right what a rip off. I paid double for a the tickets."
Pros: "Crew was very friendly!"
Cons: "all was excellent!"
Pros: "Being high"
Cons: "If no one asked me questions"
Pros: "Exelent airline"
Cons: "They kept taking my carry-on luggage, and checking it in, even though it met the standards of being a carry-on luggage, including the weight, size, and the plane was not full. I felt discriminated against, and did not appreciate having to take risk and time to have to wait and pick up my carry-on at a baggage claim in both round trip flights."
Cons: "Excellent customer service"
Pros: "Arrived & check in @ 6 am waited on the gate they put on my ticket we were told that the plane was delayed, ok fine no problem it happens all the time. the plane departed from another gate. We were to far way from the gate to hear They never page me over head They Only page by the gate with was impossible to hear due to the Airport over paging all other depar flights. Went the time was to long and No Calls I went and ask a personnel at that time I got a phone call from the Airport personnel also telling me that my suitcase was down in the band. To find out the I have lost the plane. I went and talk to management after a few minutes of conversation nothing happen I have lost my plane my money . I am very frustrated sad because it was not a plesiosaur trip My mother was sick and I needed to see her take her to the Doctor. Had to borrow money from a family member to continue my trip. On my way back I try to check And I was Unable to do so. I arrived to the Airport to find OUT that they cancel my way back too!!!!!! I had to borrow money Again!!!! And stay in the Airport for 8 hrs! This was my experience my lost money time family worried about me and my sister.I had No signal in my phone due to the poor Cituation of this country went I'm able to check my fly with you KAYAK notice the right gate number and time went the plane was living. The attitude of management from Aeromexico was so rude And disrespectful. I will never use them again."
Cons: "For them to accommodate me and my sister in another fly And write the correct gate on my ticket And look for me if I'm not there, Page Over head my name on the Airport NOT just on the cubic area where is so difficult to hear due to all the noises and pages going on from all over Not mentioned that went they page the sound of the Voices is terrible!!!! I have fly with Interjet and Never had this problem They never live no one behind. Very unpleasant trip finding my mother sick and ended living her again and had to spent another 8 hrs to take a 11:55 pm flight home . Because they cancel my trip because they left me behind."
Cons: "Great service from Aeromexico. We flew from Tijuana to Guadalajara and carry on is free. Beverages are free. If you check in luggage, it's the least expensive from the 3. Great airline..."
Pros: "Pues con la nueva pandemia esto se me hace muy regular"
Cons: "Be on time el vuelo fue retrasado 2 horas"
Pros: "Todo no ay espera. Y muy amable todo el perpersonal que trabaja ahi"
Cons: "No tengo ninguna queja"
Cons: "Mas separación entre pasajeros"
Cons: "Not canceled the flight for no reason. You need better entertainment."
Pros: "The food is terrible no choices you can tell nothing is fresh they did not even have enough white wine"
Pros: "Very good crew."
Cons: "Both in-bound and out-bound flights were delayed."
Cons: "Mexico City airport is a disaster, taking off!!!"
Pros: "Connection very easy and flights on time."
Cons: "The airplane had a heating sensor issue so they had to move us to another airplane and the flight was delayed 2 and a half hours"
Pros: "The crew was amazing"
Cons: "The food"
Pros: "Good service"
Cons: "If you would update your media systems To be able to charge your Devices."
Pros: "Speed of boarding"
Cons: "No TVs on back of chairs, small seats. Gate agent asked everyone with a US passport leave their bags at the gate because the "overhead bins were smaller than normal and there was no room" - this was not true, the bins were regular sized and half empty."
Cons: "Communication with flight attendants."
Pros: "Chech in crew poor attitude"
Cons: "Better attitude"
Cons: "Horrible and first flight was 1h45min late which made me miss my connecting flight. The transit airport was also a horrible experience to spend many endless hours in."
Pros: "I like how the crew treats you even when you are checking in your luggage. They try to be as efficient as possible."
Cons: "During our flight there was not air conditioner. It felt hot inside and short breathing at times."
Cons: "Flight departure was delayed when other airlines where flying out and we were told we couldn't take off due to fog at the Tijuana airport. But many of other airlines with same destination were taking off. Very disappointing."
Pros: "The variety of movies, songs and tv."
Cons: "Nothing everything was excellent!!!"
Pros: "Good leg room, had an entertainment screen, snacks/drinks came out quickly"
Pros: "Even with the flight almost full the crew managed to accommodated us together, excellent team work"
Cons: "Booked 6 days prior the flight and the put my wife and I in separate seats between strangers"
Pros: "The flight was on time, service was great."
Pros: "I didn’t like anything"
Cons: "They didn’t do procedures letting us know to look at the board to see the flights and the gate we were going to come out at. The gate was changed last minute we didn’t hear no announcements this was our first time flight out from Mexico to Tijuana and because we were not well informed we missed our flight, aroeMexico Employees were really rude when asked to see if we could get out flight replaced. Didn’t help at all. We ended having to buy 2 new tickets. Awful will not recommend this flight to anyone."
Pros: "Leaving on time"
Pros: "Good flight attendant on airplane"
Cons: "We were told to take our suite case to boarding gate and we wanted to check in our bags since I don't speak Spanish when we went through TSA they went through our large suitcase 4 times and keep all of our liquids which I knew it was not allowed but attendence told us to go any way the TSA search took forever when we got to boarding gate which still have 20 minutes before plane leaves they close The gate and made us pay full airline price all over again and waited 4.5 hours for next flight and I paid $50 on original flight for prefer seating and was not able to used any of my original price paid. Will never fly Aeromexico AGAIN!!! Worse day ever and TSA took my girlfriend iPhone during the 7 times they went through our stuff !!"
Pros: "Flight attendants were good"
Cons: "As mentioned in a previous comment, while I enjoy AM domestic first/business class product on the new planes, unfortunately, I cannot say the same about their old ones. AM seats do not provide a footrest, and there is the lack of the IFE, which on a longer flight like mex-tij could have made the flight more enjoyable. Food, AM domestic business class food options are not the best, it was a turkey/cheese sandwich on a white bread with heavy mayo, and milk rice-while delicious, also very heavy on the sugar"
Pros: "Spaces plane"
Pros: "The comfort during the whole flight is remarkable"
Cons: "no comments."
Pros: "Everything was excellent"
Cons: "Everything was excellent"
Pros: "The tv's on the flight back to Tijuana"
Cons: "No tv's on the way to GDL"
Cons: "The service from the air hostess"
Cons: "My luggage wheel was broken :("
Cons: "All , service , plane , on time , all"
Pros: "Everything was nice and easy."
Pros: "The seats were nice, the plane had tv's, and it looked high end for an economy ticket"
Cons: "Aeromexico in Mexico city has a major communication problem. This is the second time we have flown thru there and found that they don’t update the TVs. You need to ask their agents if you updated information like gate changes."
Pros: "I liked absolutely nothing about Aeromexico service."
Cons: "The staff was rude. Never in my life have I been treated this disrespectful. I felt very offended by the staffs attitude and actions to the point I felt discriminated because of my religion. Yearly my church flys with Aeromexico to Mexico and I've never had a problem but this year I felt very targeted . As I was checking in they told me that my luggage was 2 pounds over the weight they direct us to have it so the employee told us to go and take some items out , we moved from the line and he 'shooed' us away saying "no go all the way back" we did and when we tried to go back to check in another employee cut me off from going in line and told us she didn't care for what I had to say and to return to the back of the line. At this point I was already worked up from their behavior and my mother whom was traveling with me tried to calm me down. As we get to the from of the line the SAME guy who 'shooed' us had a customer who had an over weight luggage , BUT let him take out item right there and then with his luggage on the scale . Well my mother got upset because we didn't know what it consisted of to have that privilege. We get attended by the employee who cut me off and my luggage was still 1 pound over the weight limit and she instructed us to get out and take items out , we expressed to her that it wasn't fair how other people who were flying got the advantage of just doing it there and we asked why . She denied ever doing that and said to go with the employee who did that because she refused to attend us . We asked another employee if we could speak to a supervisor and we were being persisted but she would ignore us and walk away from us . We couldn't believe how badly they were treating us. So we then went on to go with the employee who 'shooed' my mother and I and asked him why did he give special privileges to other people flying and was discriminated us , he literally told us "what discrimination? You guys need to relax. What do you want? Do you want me to attend you or what? I have other people waiting" he checked us in and NEVER saw or spoke to a supervisor . We will def never be flying with them again ."
Cons: "The flight got delayed an hour and the ladies never gave us at least a curtious call to let passengers know that the flight would be delayed and people had to constantly go ask about the flight and they also didn't let us know where to find our baggage at the end of our flight"
Pros: "It was great! Great people,great food, entertainment,blankets, pillows,music, great view in the eye."
Pros: "The Dreamliner"
Cons: "Aeromexico has been serving the same lunch for years.. This is in business class.. I think they could become more creative and refresh the menú..."
"No food o drinks"
Pros: "easy boarding, great crew(though very tired), seats were finally comfortable, not like sitting on wood"
Cons: "best flight ever with volaris!!!!"
Pros: "Not much"
Cons: "Faster boarding More comfortable seats!! Crew was doing a turn around and we’re exhausted-not good customer service-crew too tired!!!"
Pros: "amazing crew"
Cons: "more padding in seats"
Pros: "Crew always nice"
Cons: "Boarding process was very slow-not normal for Volaris"
Cons: "Complimentary drinks & snacks"
Cons: "The social distancing was completely random. I had two girls sitting next to me meanwhile there were entire rows of seats completely open. Totally unnecessary!"
Pros: "Amazing crew"
Cons: "More comfortable seats"
Pros: "I very much dislike the professionalism this company provides to the consumer, never never will I return to use their service"
Cons: "Hand sanitizer and temp check at gate. I watched a crew member pick her nose."
Pros: "Good price, cheerful people, direct flight."
Cons: "Not charging extra for everything-- bag, carry on, seat selection, etc."
Pros: "The seats were comfortable"
Cons: "Better training with the crew"
Pros: "Quick boarding"
Cons: "More comfortable seats"
Pros: "Todo esta bien"
Pros: "Great crew- fast boarding"
Cons: "More comfortable seats"
Pros: "The trip was for my mom , she couldn’t aboard the plane because the need a confirmation number not just with her name ,she lost the flight"
Cons: "Check in was super slow. Had to pay for everything"
Pros: "Nothing. This is like the 3rd time I fly with this airline and it’s always something."
Cons: "Not having us sitting for 40 minutes because they arrived early and we couldn’t get out. If they get there early it should be something good for everyone but it’s actually the worst."
Pros: "Always on time"
Cons: "More comfortable seats"
Pros: "volaris charged me 20 usd more only because I had 11 kg of luggage , the limit was 10 kg"
Cons: "The airplane wasn’t clean, spaces very reduced, bad service... that’s the problem with cheap companies but Volaris can do better"
Pros: "Timeliness its great to be on time."
Cons: "The seats it’s too cramped, also paying 4 dollars for a water is ridiculous and to top things off children crying the whole flight I rather spend my money on another airline"
Pros: "I was able to sleep."
Cons: "They weighed my 2 carry on together, incliding my food for the trip, and they charged me overweight. Which they did not do on the way to Mexico. The trip was not cheap to begin with."
Cons: "I arrived at the airport on time, I had Mobil check in, went to boarding, waited for my turn. after an hour, my docs were check. then I found out that I had lost my coding form. I was directed to immigration to get a replacing form. On my way back, the tripulation didn't let me inn. I was 15 min. b"
Cons: "Never booking with this airline again."
Pros: "The crew was nice; however, the seats from LAX to MEX where extremely uncomfortable. The seats practically didn't recline at all and there was hardly any leg room. I am 5'3 and had ok legroom but it was not comfortable for taller people. Everything on the flight was being sold."
Cons: "Seats could have a bit more leg room and should recline a bit more. Water or a small beverage should be complementary."
Cons: "They need to look after their passengers. For example I was running 10 minutes late from when I found out that they were boarding the flight and none of the people from the checking stands where telling me what I could do or were to go. Especially if they are seeing me struggling with my luggage."
Pros: "Crew was helpful but a bit overwhelmed...seat was marginal...should be replaced (seat cushion had caved in)"
Cons: "better notice of the delays....cleaner plane...don't appreciate boarding right after others deplaned without sufficient time to prepare for next flt"
Pros: "The crew was fine"
Cons: "My flight supposed to be $220.00 but when I got to the airport the final price was $340.00. It was rather unfortunate to learn that they lied with their online prices. It was until I was at the terminal did they start charging me for everything that was not included in the online bill."
Pros: "Flight attendants very helpful with luggage"
Cons: "Flight times changed. If I had not logged into email I would not have realized my flight actually left 45 minutes earlier"
Cons: "The flight was delayed one hour both ways. The gentleman who checked me in was absolutely awful. He was rude and argued with me over the weight and height requirements, despite his colleagues assuring him my carry on was meeting the requirements."
Cons: "when we arrived to LAX we had to wait on the runway for about 45 minutes because supposedly there was another airplane in the place where we suppose to disembark."
Pros: "New plane"
Pros: "How fast the actual flight was."
Cons: "The accuracy of the departure information."
Pros: "Good no-frills airlines"
Cons: "For this type of airline – nothing"
Pros: "On time-efficient"
Cons: "Not much else for a bare bones carrier"
Cons: "Never ever am fliying with volaris airlines they charge for everything for seats for food and service horrible they didnt let me carry my little ourse i had on the side like really bad experience"
Pros: "Excelente el tiempo de llegada :)"
Cons: "The gate change of the flight was not properly notified."
Cons: "No TSA Pre Dirty plane Rude staff"
Pros: "That the plane landed. Attendants were friendly and followed protocol."
Cons: "Seat felt like a public bus seat. Charged for water but I was surprise that there was no charge for toilet use. Volaris gets you to destination but charges $60 to check-in luggage. Carry on must way less than 10kg (my purse was weighed with suitcase so I was over). No movie or music."
Pros: "On time"
Cons: "All the mosquitos that entered the plane upon boarding."
Cons: "I had to pay 95 dollars per bag when they told me it would only be 60 dollars per bag , i only got them because i had no other choice."
Pros: "I liked nothing, literally nothing."
Cons: "Between almost making us miss the flight because they couldn’t identify or scan the boarding passes THEY printed out (which were just little stickers on the back of our passports with no information), the flight was over 45 mins late! Additionally, the pilot said it was flight 911 to Los Angeles and then laughed and corrected himself to flight 900 - are you serious? Not a joke."
Pros: "Helpful check in Pleasant crew"
Cons: "Hard seats, worse than a bus seat!"
Pros: "Great service"
Cons: "When booking flight said luggage include , but when I got checking my luggage $50 fee luggage this ridiculous price to pay. Very disappointed"
Cons: "It was late"
"More need for sanitary"
Cons: "Flights were comfortable. There were no complementary snacks or beverages. Luggage I checked in Puerto Escondido did not arrive in Cabo San Lucas when I did. There was no agent from VivaAerobus available at the airport for me to talk to. I will have to wait until tomorrow morning to begin trying to get my luggage. My Spanish is very poor, but there a lot of visitors who do not speak Spanish. The English speaking skills of VivaAerobus employees is poor."
Pros: "Very clean plane."
Cons: "Seats don’t recline."
Cons: "Desk should be more accessible to clients that are a bit late to their plane"
Pros: "Decent flight once we took off."
Cons: "If The flight didn’t depart an hour late."
Cons: "Water can still be free, I mean I know it’s a budget airline, but water?"
Cons: "To: VivaAerobus Airlines I requested a mobility chair and was denied, however they did get a chair for my grandma at the airport. I was told by my grandma that there was a portion of the walk to the gate that she had to walk, she made it, but she got tired. This is not professional at all."
Pros: "Cleanliness of the plane and cabin"
Cons: "Online check-in needs work!"
Pros: "Very friendly and welcoming crew."
Cons: "Service was great!"
Cons: "Terrible turbulence and very uncomfortable seats"
Cons: "These guys are doing well!!!"
Pros: "Airplane was clean, crew was attentive and made for a peaceful ride."
Cons: "Did not my luggage"
Cons: "seats don't even recline"
Cons: "Viva aerobus takes advantage of its passengers by charging last minutes for non-sense things"
Cons: "Mex AirPort ,"
Pros: "The crew at the front of the airplane were friendly"
Cons: "When sitting at the back of the plane there were some girls with 3 beer cans each playing loud music and it woke up my child. I asked the flight attendant to tell the women to turn down there music and she said no she couldn’t do that if I didn’t like it to tell them myself."
Pros: "It was above my expectations"
Cons: "They made annousments only in Spanish while boarding"
Pros: "Delays everytime"
Pros: "The flight was delayed 45 min and boarding the plane was s mess"
Cons: "Kept us 50 mins on tarmac without any explication"
Pros: "Left on time and arrived on time, both legs of the trip"
Cons: "Seats don’t recline. No option for entertainment. Very limited food options for purchase Meal tables were dirty"
Pros: "The plane was clean and fresh and the snack options were great"
Cons: "Maybe if we had more space between seats because the passenger behind me kept kicking my seat and I was unable to rest during the flight . It really irritated me and made the flight unpleasant . And there were too many kids being loud."
Cons: "Great service, I really recommend. Un servicio muy bueno"
Pros: "Very much on time nice crew and in land excellent people"
Pros: "Flight on time. Smooth flight"
Pros: "Nothing They did not let me board the flight they closed and they did not reimburse me or help me in anything that bad experience"
Cons: "the staff has no idea of their work or their routes the truth and are arrogant"
Cons: "Better staff"
Pros: "It was impossible to speak to anyone before the 24 hour cancellation period ends."
Cons: "Have people try to help instead just telling them to call later or call the airline"
Cons: "This airline is always delayed. The seats are too small"
Pros: "Nice Crew, Comfortable, new aircraft"
Cons: "They have all these rules about baggage and carry-on, but don't apply them. Take whatever you want."
Cons: "It was delayed by an hour"
Cons: "The crew to check in at the airport were not helpful at all. They charge me and my family to print our tickets for us. That’s ridiculous, and an extra $50 per bag. I will never fly with volaris again."
Cons: "On a 6 hour flight that was international and during dinner time they did not have any dinner food, only light snacks for purchase. No charging ports either."
Pros: "Cheap and on time"
Cons: "Crew that didn't care and didn't greet passengers"
Pros: "Nothing especially not arriving late and getting charged extra from Our driver for waiting for us even longer !"
Cons: "Horrible service, rude , dirty , too crowded, over priced ! I was charged for my luggage when I was told it was already included. And apparently they were over widget but the website said I was okay. I even called and tripped check since this was our first time flying with them. They told us to get there at least 3 hour before our flight and they didn’t start checking us in until 3:50 ! I felt rushed after because we didn’t have time to grab a coffee or eat. The workers are rude and disrespectful not helpful at all !"
Cons: "They canceled my flight"
Cons: "A 5 hour delay and absolut nothing of info about it from the crew. Really really shitty. No food. No water. No medical service for a sick baby about 1.3 years old. This is the worst experience ever."
Cons: "The set to uncontrollable don’t reclaiming"
Cons: "A really shitty flight. 4 hours late!"
Pros: "Por favor mantener Los precious gracias"
Pros: "45 minutes after the original departure time, without any information about."
Cons: "Delayed flight both there and back. Personal at the desk VERY RUDE! Their luggage policy is f***ing ridiculous! They even weight your purse! And both carryon and luggage have to weight 10 kg - AND IF YPU GET ANYTHING ELSE AT THE DUTY FREE THEEY REWEIGHT YOUR BAGS AND MAKE YOUPAY IF IT GOES OVER!!! They always change the boarding gate and don’t have anyone telling you to go to the new gate! You have to walk and look out to the screens for the stupid sign!"
Pros: "The flight landed early."
Cons: "Landing at Cancun Airport wr deplaned and were left in a hallway behind a locked glass door. Safety concern ad we couldnt go back nor forward. Not a nice welcome to Cancun."
Pros: "There was a gluten free option for snacks! Thanks!"
Cons: "We were delayed and there was no apology given. We missed our next flight because of the delay. Bummer."
Pros: "Nothing was nice. Delayed flight for 3 hours and never told us what was wrong or why was it delayed. They first said it was about 30-45 minutes late, then an hour, later, another hour and so on. They didn’t offer anything on board, not even a cup of water. I understand they want to make profit and sell snacks and drinks, but come on, charge you for water!? Seriously?!"
Cons: "NOTHING! I rather pay $100 more in an airline that has great CUSTOMER SERVICE and that in addition for not giving me a straight answer about how delayed is my damn flight AND taking one fu****ng hour to put the luggage in the carousel for the passengers! I hope they go out of business!!!!!! I know they lost mine and my whole family!"
Cons: "Crowded, disorganized boarding process. The worst I have ever experienced."
Cons: "I missed my flight due to an emergency and they made no effort to help me out, they essentially said you lost your flight buy another one."
Cons: "This was one of the worst overall flying experiences I’ve ever had. The flight was from Mexico City to Cabo, and i was supposed to take the flight with two friends. We were all later than we wanted to be due to the México City traffic. I arrived one hour before the flight and they arrived exactly 34 minutes before. I remember because we tracked it exactly on our phones as it was happening. When they got to the check in booth the attendant said they were too late to check in and they had to have gotten there 35 minutes before. I have checked the airline online policies and nowhere does it say that. It only says that they can refuse checkin after 30 minutes but I am positive they arrived before that. I will mention here that the plane was about 15 minutes late taking off. So, the airline enforced strict made up policies on its paying passengers and doesn’t uphold any sense of respect to them? The attendant also told my friends they would not get refunded and that the next flight wasn’t until the next night. We are going to Cabo for the weekend so obviously that was out of the question. So, I board the plane and realize why the attendant must have told my friends the plane was closed. There were no empty seats on the plane, which means that they must have given away seats to people on standby. I support this if its a last minute decision after the flight has closed AS IT IS ADVERTISED. Not a made up 5 minutes before. So I boarded and there was absolutely no service. None. The flight attendants came out once and made you pay for WATER. What kind of airline doesn’t at least give water??? I understand the appeal of budget airlines but honestly, this flight was over $200 which is not what I would call “budget” and the airline skimped on the most basic things— water, customer service, and any semblance of human decency. I am thoroughly disgusted with how horrible this airline has been for even a 1.5 hour flight and i plan to not only write as many horrible reviews as I can but to share this terrible experience with as many people as I can so they can avoid being victims to such inhuman treatment. Viva Aerobús should be ashamed to call themselves an airline and Kayak should be ashamed to allow them on their site."
Airlines flying from Chiapas to California have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Chiapas to California
Masks required on board, masks provided on flights from Chiapas to California
Social distancing seating
Middle seats unavailable to book on flights from Chiapas to California
Testing for antibodies, testing for symptoms for flights from Chiapas to California
Waiving of change fees. Search flexible flights from Chiapas to California