Find Deals on Flights from Chicago to Cancun (CHI - CUN)

Everything. Maintenance issue. Debording in Austin. Seat confusion. Never again!

The crew was fine.

At no time was I made aware during my booking that I would be charged for a carry on. The total cost added $60 to my flight. I feel completely mislead. Customers also had to pay for water on the flight which was ludicrous.

TV on the plane

Delayed flight

I was vary unhappy about our flights being move around and also delayed with no one to communicate these changes in English. We did get a voucher for food but since the flights where delayed with little time in between we did not have time to use it. Also our bags not making it with us ended up being an inconvenience but thankful that you had them shipped to us. This was the worst experience flying ever.

We left right on time and arrived a little ahead of time. Both take off and land were smooth. Personnel on board very attentive and courteous

Flight fare does not include no amenities not even a sip of water. You have to pay

I paid Volaris extra to use the CBX bridge. They ate that money because our boarding passes did not have the information and we had to pay again. On the way home the Volaris agent insisted we had to pay the Mexican immigration tax as foriengers. However, Mexican law only requires it after a week and we were there for only four days. Then another Volaris agent said my aunt couldn't fly within Mexico with her Mexican ID. He insisted she needed a passport. This airline is either completely incompetent or robbing people. They don't even offer you water on a three hour flight.

Went smooth and without delays

Seat was very comfortable

No food to buy

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Comfort

No compleings

I liked that, even we departure a little late, the plane made it in time to Cancun. The plane was clean. They had all the variety of drinks.

One of the flight attendant was not friendly at all. After we left there was plenty of room on the plane, and I told her that one of my leg was not good and if I could move to a better seat and she said no, IF I want to change the seat I have to pay. The entertainment system was not working at all.

the price for the trip does not include that you have to pay for Carry-on, which is an odd expense to passengers. Especially for shorter trips with the round trip the carry on charge would equal up to at least $60. Which would equal to another airline who is comparatively better especially because those airlines aren't worrying about charging the customers for every single thing. Additionally, Frontier isn't a participant of the TS-Pre Check program, which Frontier should advertise.

The flight was delayed and delayed and delayed for every reason under the sun. Well when the plane finally landed it was down for maintance. But there was no maintance crew. So with no info, I talked to the desk monkey, I mean lady who obviously did not speak English, cause her Ebonics were quite broken and slurred. So with little help and my fear of the actual flight being as terrible as the events leading up to it. I just bought another ticket on an another carrier. Walked to there gate and left. My sanity and safety are not worth a 50 dollar plane ticket.

It was comfortable enough, clean, and the crew was nice. We landed on time and without any complications. It was a very good price.

There isn't any entertainment, and the food and beverages have an extra price, even the water.

Direct flight, no layover

Not very comfortable seats

I love the movies they have aveilable, help me alot for a 4 hours flight

Pleased that a snack and beverage were served even though the flight was only 50 min.

Aeromexico no longer has their own kiosk at the Atlanta Airport. Wandered around for 10 min looking for it until a KLM employee let me know I had to check in with Delta.

Everyone was polite and The airplane was clean. Even though we were very late every member on staff was kind, patient, and happy.

We were about 1 1/2 hours off of it original departure time. No one explained a thing to the passengers. We were delayed and when we finally got on the plane we waited a whole hour to take off. There was no information passed to us about how long it would take and our potential wait time. When it is time to check in, we had to purchase our seats. No where, when we bought tickets for this flight, did it say we had to pay extra money to actually sit on the flight.

Run-of-the-mill airline

$35 to check a bag. $40 for any carry-on that doesn't fit under the seat! $6 just to select a normal seat. They make you pay for all beverages or food except "complimentary water."

Very friendly and efficient crew got us to GDL ontime.

Like most airlines, Volaris does not give you anything for free except a ride to the next airport. They offer junk food and sugar water that you can buy if you want that. We started boarding several minutes late but that was ok as it was very slow coming through security. We made up the time (I suppose in air) as we arrived at the gate on time.

Volaris offers transportation to and from airports and if you want more you have to pay for it. We don't need snacks, movies, wi-fi, etc so we are fine not paying for them.

It would be good if Volaris would offer water without making a big deal about it. They will sell you a bottle of water but they should bring everyone a free cup of water on the flight to help deal with the dryness of the air. Also the seats, like on most airlines now, are very cramped. So please be mindful when you recline. On this flight a woman seating in front of me reclined her seat and just about took out both of my knees. She seemed offended when I told her what she had done and asked her to look before reclining and give the person behind you warning. I didn't mean to offend her but she needs to be aware that taller people have their knees up against the seat of the person ahead of them. So if that person reclines it is going to hit the knees. So please be mindful of this space limitation when you are reclining.

Friendly crew

Having to pay extra $$ for seating and not enough together

Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.

Nice seating

Wait at airport under construction

The crew and staff were very nice and accommodating, so no complaints there.

I actually had a rather bad experience, but it was with the Mexico City airport, not Aeromexico. Honestly, no major complaints. Thank you.

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

It was cheap if you don't have any bags.

Very old airplane, if you have any carry-on you'll have to pay $45, the crew wasn't really that friendly, the plane just felt old, like the oldest plane I've ever been on. It didn't take turbulence well, so we were getting knocked around the entire flight. They were offering 'free water" as if it were some big favor.

The crew was extremely nice. The plane seemed clean.

The seats were tight. Not much leg room. Very expensive to check luggage, $40!