Pros: "Nice crew"
Cons: "Having built in TV, better complimentary snack food selection."
Pros: "Boarding was unsatisfactory. I and my family were the initial few people who boarded the flight. We were asked to check in the bag saying the bag was little big while many people who boarded after us had bigger bags. We had a carry on roller bag, small carryon bag and a back pack for the 5 people from the family and we were asked to check in the bag. While people who had 2 bags per person with the carry on roller bags bigger than ours was allowed to carry the bags inside."
Cons: "Boarding experience could have been better"
Cons: "Seat, IFE, leaving on time"
Pros: "Timing of the flight was always good. Efficient flying. Crew was super helpful too even when passengers were a bit too much."
Cons: "A little more room."
Cons: "It was a little chilly."
Cons: "Food. Meal service. Coffee. Screens for movies"
Pros: "Comfortable seats and smooth red-eye transcontinental flight."
Cons: "If there weren't a 15-minute delay due to maintenance."
Cons: "Nothing. I've flown on worse."
Pros: "It’s not American, United, or Delta."
Cons: "The Gogo Internet access was much worse than non-existent, causing me to pay and waste literally hours trying to get a single flight search done on [This idiotic form is broken—the search engine that starts with “Kaya”], and now I have to waste more time and effort to demand a refund from Gogo."
Pros: "Selection of entertainment on a BYO-device was good, especially in the movies category"
Cons: "Weather-related delay is certainly not Alaska’s fault, but the 10-minutes waiting for a gate after landing was excruciating after such a long delay in the first place"
Cons: "It is much better now"
Cons: "Ventilation, flight was stuffy."
Pros: "The crew did very well. The seats could have been a little more comfortable, the lumbar could have been a bit more stiff for lower back support, the arm rest up and down function did not work, and a little more space between rows and seats would have made it more comfortable."
Cons: "The seats could have been a little more comfortable, the lumbar could have been a bit more stiff for lower back support, the arm rest up and down function did not work, and a little more space between rows and seats would have made it more comfortable. The bathroom was too narrow."
Pros: "The flight was great and the process from boarding to take off was wonderful. This was also a rescheduled flight after my other flight was cancelled."
Cons: "The seats cushions. They weren't the best. That's all."
Pros: "Timing-Fasrer than scheduled"
Cons: "Delay Part not available"
Pros: "The crew was excellent. The entertainment was good."
Cons: "They changed our seats from the original ones. We ended up in the last seats. No way to recline. Very noisy."
Cons: "Delayed. Flue season folks. If your sick just don’t travel!"
Cons: "We have been stuck on the plane for an hour and have not received any exact communication as to why. The flight attendants were also giving people a hard time about using the restroom when the plane was not even moving. Worst flight of my life."
Pros: "Great crew as usually"
Cons: "Hated ORD"
Pros: "Everything went smooth and was great besides the boarding."
Cons: "Boarding seemed to take quite quite awhile, not sure what the deal was but once we were boarded they kicked it into high gear"
Pros: "Had the chance to watch interactions with boarding attendants and other passengers and flight crew. Was always very informative and friendly to passengers, flight crew and ground crew and always seemed informed on what was going on. Flight was great and stewardess' were super friendly and helpful."
Cons: "Auxiliary generator broken so plan got hot very quickly. Flight was 2.5 hrs delayed due to another mechanical failure. And then once we were in air they generously notified us that the WiFi was broken. Utter garbage."
Pros: "The seat and entertainment"
Cons: "The charge of food I only had cash and my cards did not work so o had to stay hungry all the dam flight"
Pros: "Seats, movie selection, drinks"
Cons: "No headphones available both ways and my AirPods don’t work with system. Flight attendants this leg were not so friendly."
Pros: "The crew was pleasant."
Cons: "I don't appreciate paying $200 to fly for 5 hours and not get more than a cookie to eat or a monitor for entertainment."
Pros: "I missed my flight because Alaska asked me a transit visa for Togo. I call the ambassador's office in Us they told me the don't require a transit visa."
Pros: "Good customer service and comfortable plane"
Cons: "Sat for an hour before take off."
Pros: "The crew was nice."
Cons: "Delayed with extra circling around the landing airport."
Pros: "Professional flight attendants"
Pros: "Love the new planes, attitude of the crew, and great entertainment system"
Cons: "The fact that I paid for premium seats and they changed planes resulting in no premium seats"
Pros: "If you have a phone, tablet or laptop, you can watch a bunch of movies for free! No charge whatsoever. I had my laptop and was able to watch two movies and a few TV shows. I also sat in an exit row and had a LOT of leg room. I was really happy."
Cons: "I thought the food choices could've been a little better. Just free biscuit-style cookies."
Cons: "USB port in the flight to charge my phone. But flight didn't have WIFI"
Pros: "The cheese platter was delicious and I like the gogo entertainment. Boarding was very quick, the crew was hepful and kind."
Pros: "The flight crew..."
Cons: "You lost my bag, and it still hasn't come, its a big hassle. Customer service for paying customers is more important than transporting fish. Then entire plane saw the boxes of fish getting loaded on the plane, and half the customers had their bags delayed. Priorities please."
Pros: "I liked the drink service and the general boarding process and flight."
Cons: "I did not like that I was not notified that I was in a section where my seat could not lean back during a cross country flight. I also did not like that the only snacks were super sugary cookies. I would have preferred pretzels."
Pros: "The crew was fantastic! I was on my way to my bachelorette party in Portland and they were so sweet, congratulating me and even giving my friends and I free drinks! I would definitely fly them again! LOVED IT! :)"
Pros: "People were nice and made good time on the trip"
Cons: "Wifi was terrible, could not even do basic email work on both my flights to and from Portland. Waste of money and very disappointing. Did not have this issue with Jetblue on my last trip. -sm"
Pros: "Everyone was so kind, thoughtful and timely."
Cons: "Our seats didn't recline, making it hard to rest."
Cons: "My check-in bag was manhandled - the zipper was open, and there were scratches and grease all over."
Pros: "At check-in, agent was very helpful in correcting a booking problem with a third party. I was impressed by how the flight crew helped stow all carry-ons in the most space-efficient manner."
Pros: "Plane had a delayed boarding and no explanation for the delay eas given"
Pros: "The crew and staff are friendly, efficient and hard working professionals. Great ride!"
Cons: "I tried to order food online before the flight, but I couldn't figure it out."
Pros: "Very accommodating staff"
Cons: "We were asked to exit the plane at Tarmac and I was traveling with 2 little children. There were a lot of stairs to get off the plane and then walk back to terminal and then a lot of stairs were there to get back to terminal. I was hurting in my knee and my kids ears were hurting badly because the pressure was not controlled while landing. It was a very bad experience and I will definitely think twice about flying Alaska again."
Pros: "Seats were not bad - headrests actually fit my head right!"
Flight got Delayed 3+ hours. Had to change gates. Said the delays were do to weather and then there was a problem with the plane itself
I always love flying Southwest! It restores my faith in humanity
Boarding is frustrating when so, so, so many people claim they are in need of assistance even though they certainly seem physically fit, healthy and are able to walk.
Pros: "Pilot communacative"
Cons: "Middle seat empty"
Pros: "I was grateful for the social distancing and the crew was very pleasant."
Pros: "Crew was great"
Cons: "Wi-Fi constantly in and out, causing battery to drain quickly. Priority boarding was finished within 5 minutes of initial boarding time. For someone who had a broken leg, this was extremely frustrating"
Pros: "seats were comfortable"
Pros: "Got us into LGA 30 minutes early"
Cons: "Inform guests as to WHY we were delayed. Luckily I changed my flight that still had delays and NO indication as to why."
Pros: "Crew was amazing boarding process was ok."
Cons: "Seats could be more comfortable and cleanliness of the plan could be better."
Cons: "Assigned seating and if my flight would actually leave on time"
Cons: "Courteous service is there. I do not think of anything better."
Pros: "Everything was great!"
Pros: "Nice staff, early takeoff and landing, clean plane"
Cons: "Too much turbulence on this trip"
Pros: "Service was great! On-time departure."
Pros: "Took off on time, landed 10 minutes earlier."
Pros: "I interacted with several crew and employees who were all very helpful and friendly."
Cons: "The seat was small, but such is coach. Nothing particular to complain about, and I didn't mind the general seating as much as I thought I would, I had good seatmates."
Pros: "Boarding as A-3"
Cons: "Over the top steward Talks to much"
Pros: "The service and smooth fly"
Pros: "Service frequently interrupted because of turbulence; they apologized profusely and made sure everyone had what they needed"
Pros: "The crew on the flight was EXCELLENT!!!! I absolutely love SOUTHWEST but was disappointed with the boarding captain. Maybe he was young but his attitude towards those passengers could have been a bit better. And they were musicians with instruments."
Cons: "Boarding needs to be more attentive to elderly passengers. (Senior Citizens)"
Cons: "Only pretzels on offer"
Pros: "Newer plane, a bit roomier."
Cons: "Delayed 5 different times. The crews were a bit snotty and unattractive."
Pros: "Great service"
Cons: "Seats seemed smaller than other planes - I am not that big and my thighs were touching both arm rests"
Cons: "Feeling CHEATED"
Pros: "Landed 1/2 hour early. Complimentary drinks since Wi-Fi did not work."
Cons: "Wi-Fi was not working."
Cons: "Flight connection was missed due to airline. Had to stay overnight, then did not get priority boarding. Sectioned boarding is terrible. Snacks are bad."
Pros: "There is more room than on other airlines - I'm 6' 8", so I could sleep the entire time, no drinking, no eating, no issues whatsoever."
Pros: "One of the passengers was celebrating a birthday. A flight attendant asked all passengers to close the window shades and turn on call lights. We all sang ‘happy birthday’ and when the birthday girl blew out the candles, everyone turned off the call lights. Surely a birthday to remember."
Pros: "The crew was awesome and boarding was seamless."
Cons: "As usual, snacks only. No real food."
Pros: "The Crew on Flight 4012 was the absolute best!!!"
Pros: "Southwest is ALWAYS the BEST. It was such an early flight (5:50 am), and they kept the cabin so quiet throughout the entire flight."
Cons: "Nothing, per usual."
Pros: "Smooth flight."
Cons: "Sitting on the runway too long."
Pros: "I love the no checked bag fee. The in flight snacks are lacking, but Outs rather have the savings."
Cons: "No movies or in flight entertainment, not even radio."
Pros: "Lots of empty seats on the flight so more comfortable than most. Friendly communicative crew. Was very relieved to be on this flight out of Houston just before the hurricane hit-- thank you for not canceling it!"
Cons: "Everybody hates peanuts. Please consider providing outlets at the seats so we can charge our devices, and little tvs on the backs of the seats. As-is, $8 for internet on a short flight is dumb and my phone can't last very long playing media anyways."
Cons: "No indication why the flight was cancelled, just a text message. Understanding that you can't control the weather, you can control the delivery of information which was lacking. Knowing that air traffic control cancelled all flights would have been helpful to know as I planned how to get back to Milwaukee."
Pros: "They are always on time, always efficient, always friendly."
Pros: "Sky Cap helped us get a better flight than Southwest scheduled us on. So....we were able to attend Theater as planned."
Cons: "No text that flight was cancelled. Had 20 minutes to get to plane. Made it but seats were not available to sit together. Delays at TSA security. Had to wait 3 hours for our connecting flight In St. Louis."
Pros: "Left and arrived on time"
Pros: "The crew was very nice."
Cons: "I don't like the free for all seat situation. It would be nice if we could pick our seats depending on when we book our flight, etc. The seats are rather tight. If you have wider hips, it will be hard for you to sit in the center seat or on the aisle when the plane is packed. I also wish they sold food on the plane. My total travel time with two flights is almost 6 hours. I always start to crave the protein boxes or healthy food options American Airlines sells on their flights. SW should sell food. They would profit."
Pros: "That we eventually made it"
Cons: "Plane was delayed 3 hours. Information provided by crew at the gate was not helpful and confusing. They even changed gates and didn't tell any of the passengers. Also, the mobile ticketing stopped working."
Cons: "When Southwest used to be cheap, one could tolerate the Cattle Car treatment and boarding. Now that they are just as expensive as anyone else and often more expensive, this bare bones, no frills, cattle parade boarding is just not cutting it. SWA is always the last airline I check for any flight now."
Pros: "Southwest still offers free bags and the available wifi is convenient. The crew onboard was pleasant and professional."
Cons: "LGA is just the worst! We were delayed and it's impossible to get in and out of the airport. Cabins are dated and feel spartan. Not having assigned seats is archaic and stressful. People don't actually follow the rules, and it makes the flight feel more like flying on a bus. The staff at midway was strangely rude and dismissive when asked about upgrading my boarding position."
Cons: "Delayed over 3+ hours. No fault to SW tho."
Cons: "Coffee was super week No movies ORD-JFK"
Cons: "The seats were awful and uncomfortable. Payed 100 dollars extra for even more leg room and barely had any. Such an old plane for such a long flight. The seats in the first row barely fit a female with hips. The in-flight entertainment was staticky and you could barely see the TVs. Overall, one of the worst flights I have taken on JetBlue."
Pros: "Nice crew, nice plane"
Pros: "Complimentary snacks and drinks."
Cons: "Broken seat back, broken tray table, audio input didn't work."
Pros: "Cleo, our fly attendees made us feel right at home!"
Pros: "Seats are comfortable, main reason I like this airline. Crew was nice."
Cons: "The screens on the back of the seats are showing their age and the controls on the armrests are causing your neighbor to change your channel or the brightness of the screen. Letting everyone stream content to their own devices would probably be a better option, with safe charging available."
Pros: "Service was awesome, 100% recommended"
Cons: "The food can be better."
Pros: "Crew was friendly. Food was good, especially the beef at dinner"
Cons: "Breakfast omelette was rubbery and really not good. Layover was way too long (4h). Not looking forward to my 11h layover on the way back, but at least JFK is a nice airport and I have lounge access through one of my credit cards"
Pros: "Everything was smooth, great service, friendly staff and captain. Arrived ahead of time. Free Wifi. Great inflight entertainment."
Pros: "You can always count on JetBlue for good snacks and free WiFi."
Cons: "But the snacks and free WiFi is not enough to payback the delayed departure experience. Just a week prior, my JetBlue flight was scheduled on time and then three things delayed thre flight for three hours right before we took off and now this! I was told it was due to needing to replace a crew member from another delayed flight. How can that affect so many people? The seat was also super uncomfortable and the back of the cushion was rolling forward, which made it hard to sit for that long. we also didn’t have a gate when we landed so that added on an extra 30minutes. Really disappointed."
Pros: "The rescheduling of my flight via a phone call"
Cons: "The delay of course"
Cons: "My first flight was delayed an hour due to pilot error (we left the gate on time, but sat on the tarmac for an hour). This caused me to miss my connecting flight, which stranded me at JFK because they only had one flight per day to my destination. JetBlue's customer service told me I could not reach my destination until the next day, which was unacceptable (I had a morning interview). In fact, the only thing they said they could do was *PARTIALLY* refund my ticket, even though they stranded me in a completely different city. They also said I would "be able to" book a new flight with a different carrier, which cost roughly $400, using my own money. In the end, I spent about an hour talking with customer service until they were "nice enough" to do a partial refund with an additional credit equaling the remainder of my $400 ticket to fly with them in the future. It was still a very poor interaction with customer service."
Pros: "Clean plane"
Cons: "Took 3+ hours to get in the plane"
Pros: "It was a great trip for the cost."
Pros: "Free WiFi. Cute vids for Holloween"
Pros: "I appreciate that they let families with strollers board after Group A, there seems to be more space than the major carriers, and the snacks are good!"
Cons: "My Satellite XM radio didn’t seem to be working."
Pros: "As always, JetBlue gives one of the best mobile experiences while traveling, excellent flight as always with everyone from the staff very attentive and nice. Good to still be welcomed during the flight to those popcorn chips! An excellent overall experience"
Pros: "This flight is 3 + hours delayed, and I think it’s because Jet Blue didn’t have a full flight for the 8:30 am departure, this is unacceptable and I need to be compensated for my time Winston White"
Cons: "This flight is 3 + hours delayed, and I think it’s because Jet Blue didn’t have a full flight for the 8:30 am departure, this is unacceptable and I need to be compensated for my time Winston White"
Pros: "The crews were very friendly A lot of options from direct tv and other entertainment programs The seats were wide enough Free Wifi"
Cons: "The plane got 2 hours delayed The screen was too small There was no charger on the plane Food option was limited"
Pros: "That Harry Potter was playing"
Cons: "That our flight got delayed so many times, they changed the departure time to sooner at the last minute and we had to book it to the gate from security, we missed our connecting flight and had to sleep in the airport."
Cons: "The flight was delayed and we would have missed our connection in NYC. So we had to cancel the trip."
Pros: "Good snacks, entertainment and excellent WiFi. Boarding was efficient and seats were comfortable."
Cons: "We arrived later for almost 2 hours"
Pros: "Non stop flight"
Cons: "Loudest airplane I've ever flown on! All though there is excellent leg room the seats were the most uncomfortable!!!!"
Pros: "Per usual crew and plan itself were nice"
Cons: "Flight was delayed about 3 hours from scheduled take off"
Cons: "my flight was delayed for 2 hours and there was no compensation for it"
Pros: "Bring her own earphones as then u can listen to their varied entertainment channels. Gave free snacks & there was quite an assortment so I wasn’t stuck w pretzels again. Free soft drinks; nice flight attendants & smooth ride from Chicago to NY"
Cons: "Late boarding with little communication. Equipment failure delayed the flight after pushing from the gate. Additional delay of 10 mins one we got to the destination gate."
Cons: "When I scanned my boarding pass the Jetblue staff member told me my carry on was too big and had to be checked. This was puzzling to me because I travel often and do not have a problem with that bag. As I was sitting on the plane I saw everyone's bag's were bigger especially the man next to me. His was significantly larger and he had a large duffle bag between his legs causing him to manspread into my area. and yet i was told "make sure your purse is under the seat" seriously?! What about his giant duffle bag and huge carry on roller?!"
Cons: "That you can't turn off the movie"
Pros: "Crew was very hospitable"
Cons: "The headphone jack wasn’t working properly, sound was muffled and fuzzy. Couldn’t enjoy any entertainment provided. The flight was full so I couldn’t ask for another seat either."
Pros: "Free in-flight WiFi service for all travelers on the plane. Many onboard entertainment choices available using individual LCD screen display. Many selections of in-flight meals and beverages available for purchase during your flight. Online seat selection and online check-in were fast and efficient. Additional perks for travelers available online."
Cons: "There was no food included in my flight."
Cons: "Movies didn't work and we were one hour delayed on the runway."
Pros: "The only good things about this flight were: - The crew at the gate were very friendly and attentive - We arrived safely without incident"
Cons: "We were delayed 2 times before boarding. We were delayed 1 more time while on the plane. The pilot told us there was equipment trouble that had been fixed, but there was paperwork to fill out and it would only be a few minutes...and then radio silence for 30 minutes before pulling back. The flight attendants rushed through the pre-flight announcents and I could only understand about 60% of it due to speed, volume and accent. Despite asking me for my drink order, it never came...and I only heard a few soda cans pop open at all. Did they just decide not to serve us? She even gave me a napkin for it. Luckily when they put the snack basket in front of me, there was a tiny bottle of water, which I grabbed...little did I know, that was all I would get. The flight attendants were just tapping in the back of the plane the rest of the flight. They didn’t even bother collecting garbage until we were on final approach. They also never did the normal checks before landing."
Pros: "Crew was happy and friendly"
Cons: "Can’t think of anything"
Pros: "Seats were comfy."
Cons: "No coffee. Snacks were smashed."
Pros: "They refund me the money"
Cons: "I almost lost my international connection, had to pay double to get my destination on time"
Pros: "Ez check in with kiosk"
Cons: "I would like to see an organic food option, even with a fee if necessary. Recommendation, fruit like banana or apple. Certified organic."
Pros: "I liked my face mask. overnight flight"
Cons: "I don't think there is the option to turn off the TV"
Pros: "Boarding system efficient. Lots of leg room. Choice of snacks. Good service."
Pros: "The check in line was a little long, but moved quickly. Then the unthinkable happened and we got wind of our friend passing just as we got to the front. The woman working at the counter felt so bad for us that she actually moved us into our own row so that we could have the space to grieve. We were also traveling with a dog so that in itself was so kind and accommodating."
Pros: "Entertainment on board"
Cons: "My flights was delayed"
Pros: "Gave me my refund!"
Cons: "Flight was delayed 5 times without sufficient reason. Weather was clear. Had to ask for a refund after the 6th delay. Missed an important event."
Cons: "The ambient lighting used throughout the cabin was too bright and stimulating to let me fall asleep in an overnight flight, should have been dimmed more or turned off. The seats did not help the comfort levels either, should have been able to recline a tad bid more. The carry-on-bag situation is getting out of control, you should crack down on people who bring too many bags or oversized bags that should be checked in instead."
Pros: "Friendly staff and the on board entertainment and snacks"
Cons: "The last time I took JetBlue the flight was delayed by almost 3 hours"
Pros: "Friendly staff, comfortable, good selections"
Cons: "Tv wasn't working well. Sound was crunchy."
Pros: "the plane was good!"
Cons: "the plane boarded late"
Cons: "My flight was cancelled, the airline wouldn't provide me with a refund. They also had no other flights to my final destination so I was stranded in Beijing. They also lost my bag in the airport - I fortunately found that. I won't fly air china again"
Pilot was a madman. The landing was the worst I've ever experienced. He seems to have misjudged the ground and hit the runway HARD. My back hurts and my inside organs are sore from the impact. Then as we were taxing to the gate he repeatedly slammed on the breaks so we jerked forward each time with enough force to tug on the seat belt. All the passengers were asking "what happened? What went wrong?" Pilot had an Australian or New Zealand accent.
It was a smooth flight. Nothing untoward happened
They made us check carry ons despite the entire aircraft overhead space being empty
Pros: "Kosher snacks! Thank you. Screens and outlets at every seat. Safe, controlled Covid protocols including de-boarding. Excellent!"
Pros: "The crew very professional. My flight was on time."
Pros: "The crew’s positive energy and great service were truly amazing. Kudos Delta!"
Cons: "Turn on the lights before landing graduallyb- noone likes bright fast - too nasty;"
Pros: "On time, comfortable flight. Great crew and service."
Cons: "Nothing. Everything was great."
Pros: "short flight"
Cons: "noisy plane. seems like Delta does not maintain their planes very well. flight was delayed, which made it stressful to catch connecting flight at LGA. when we were all on the plane, the pilot states that he apologizes for the wait, since we were waiting a while for take off. he said there was something wrong with the fuel system that had to get fixed but it is ok now. wow, that wasn't the right thing to say. as soon as he said that, the passengers started talking among themselves saying,,,,,,,,,,,,well, i hope it is ok now, because if it is not, we may not get to our destination! he should have rephrased that and simply said that;;;;; sorry for the delay, we were simply going through some maintenance on the plane to make sure everything is all-right, which it is, and we look forward to getting you to your destination in a few minutes! keep it simple without getting into all the details! geeeeeeeeeeeesssssssssssccccccccccchhhhhhhhh!!!!! :("
Pros: "Good snack selection. Crew was personable."
Cons: "Seat assignment for me and my traveling companion was done at gate. We had to sit in 2 different rows."
Pros: "Crew was nice and welcoming"
Cons: "Well, if our plane had been leaving on time it would've been superb."
Pros: "Crew was friendly, cabin was clean."
Cons: "No Tvs"
Cons: "Notify the delay quickly"
Pros: "Flight attendant in first class was amazing."
Cons: "Too much delay - departure was planned on March 15 @ 7 pm and take off happened on March 16 @ 12pm - a complete failure!!!!"
Pros: "Arrived on time and smooth flight though it was completely full"
Cons: "Chinese Eastern did not try to help and solve my problem."
Cons: "Rude to passengers and then went to the back and loudly complained about other passengers. Very unprofessional."
Pros: "It was a smooth boarding, flight and exit out of the plane."
Pros: "I arrived safely."
Cons: "Space on board was horrible. Diffenately not enough room and I'm an average guys."
Pros: "It's a fast flight and boarding was quick."
Cons: "The terminal at LGA airlines is terrible."
Pros: "Snacks, cleanliness and crew"
Cons: "Entertainment app from Go Go didn’t Work."
Pros: "It was a normal flight as well expected."
Pros: "We had a 2 1/2 delay due to mechanical issues but the crews, flight and ground, did a great job. Thanks."
Pros: "The crew and pilot were absolutely amazing."
Cons: "This is my 3rd delta flight in a row that has been delayed. I understand these things happen, just extremely frustrating."
Pros: "Flight attendants were excellent!"
Cons: "That's the flight is clean"
Cons: "It takes time and worries to find the air train and Aeroflot registration."
Pros: "My flight was great. Boarding was easy and the seats were comfortable."
Pros: "Very nice flight and attentive staff. Enjoyed the view of NYC as we flew up the East River, then looped over Nassau County to approach LGA."
Cons: "The male flight attendant who handed out the complimentary drinks and snacks acted a bit strangely. I was very thirsty, and I asked him if I could keep the rest of the can of soda. He neither said yes nor no, but rather completely ignored what I said and just poured my drink and moved on. I was a mildly annoyed, but figured maybe it was policy and he was shy and didn't want to debate the matter. When he took care of the older couple behind us, however, things got really strange. He asked them whether they wanted pretzels or peanuts, but they misheard him and asked for a ginger ale. I happened to know that he did have ginger ale, since my wife had just gotten one, but rather than just pouring the old folks a drink, he repeated himself. "Peanuts or pretzels?" They misheard again and asked him whether he had a diet ginger ale. Again, rather than just pour them the drink, he repeated himself. "Peanuts or pretzels?" This went round and round a few more times -- like a poorly designed computer UI that refuses to accept anything except the correct input -- before the old couple finally figured out the disconnect and picked their snacks before their drinks. Very weird."
Pros: "We were treated very well and it was a short, sweet flight. Nothing to complain about."
Pros: "Flight was on time, boarded quickly and efficiently. Staff were nice enough but all business."
Pros: "Seats were comfortable, choose your own entertainment has new and classic films. Snack selection and quantity were low compared to JetBlue."
Cons: "Took too long to board the plane. Wifi never connected."
Pros: "Very clean plane and comfortable. Great friendly crew and very good service."
Cons: "Wifi service was slow but acceptable. Not a big issue."
Pros: "The Gogo Inflight wifi and entertainment did not work for even a minute. I choose flights based on their amenities and this one had offered full WIFI service which swayed me to choose to fly with Delta. I'm not sure who is to blame about this issue but I'm pretty frustrated that it was completely dysfunctional."
Pros: "No fee to get on an earlier flught"
Cons: "When I tried to rebook online this flight was not an option"
Pros: "Got lucky, and got an upgrade!"
Cons: "Good staff on the plane very sweet like. Actually arrived early. Thought we would get breakfast on the flight from Madison Wisconsin to New York City."
Cons: "Delayed and crews attitude. Also being seated next to someone when the plain is half empty"
Cons: "No in flight entertainment"
Pros: "Delta's free in-flight wi-fi for entertainment (movies, tv, music) on your own device is a big plus. Not so easy to find (there's sparse information in their magazine or seat-back brochure), but once you find it there's a wealth of options."
Pros: "The customer service of the middle aged White frmale FA"
Cons: "The seats were small"
Cons: "smell, old chairs, lights on the entire time"
Pros: "Everything went according to schedule, staff was suoee friendly and helpful."
Cons: "Not enough leg room"
Cons: "To have us sit together"
Cons: "Went to check in baggage and had my paid receipt and Aeromexico insisted luggage wasn’t paid for and we had to double pay at the airport so we didn’t miss our flight! RIDICULOUS! Wake up Aeromexico and KIWI booking!!!"
Pros: "The crew"
Cons: "No delays. Had delays on both flights."
Pros: "The services and the comfort"
Cons: "Everything its good"
Cons: "Attendants were rude or looked at me like I was inconviniencing them. Not good service at all."
Cons: "Entertainment or WiFi being available"
Pros: "Very friendly crew, plenty of drinks. Easy and organized boarding process"
Cons: "Free WiFi would be nice"
Cons: "Two one way tickets were purchased to Cancun. The layover was 2 hours... but since the first carrier was late, it caused us to miss our connecting flight. Because the 2 tickets were from different carriers, the airline charged us $1600 to buy new tickets. I would never buy tickets this way again."
Cons: "I missed my connection because my flight was delayed 3 hrs, no one told me not no pick my suitcase because it was going straight to my final destination, there is not good communication and I had to stayed 9 extra hours in the airport."
Pros: "I missed my connection flight. I couldn’t get my situation fixed and got stranded in Mexico City because of the most horrendous service I have experienced in my entire life."
Cons: "The organization for boarding. Communication and costumer service. I am really disappointed on this airline"
Cons: "I am assuming because it was a Delta airplane we didn’t have the option to watch movies. The Aeromexico planes always have monitors to watch them. I missed that on this flight."
Pros: "I liked how staright-forward the whole process was. No different if I was flying anywhere else. I didn't feel like I didn't know what was going on because I didn't speak Spanish."
Cons: "My personal hand bag was taking away from me. I couldn’t carry with me and it was open and stolen my new pair of Jordan shoes Thanks"
Pros: "Choice of beverages was good, flight attendants impeccable."
Cons: "I was in Classe Premier. My seat was extremely hard to recline and my let rest wouldn’t extend. Very uncomfortable 2 and a half hours."
Pros: "The. Flight was on time,I checked in online and that saved me alot of time at the airport."
Pros: "Entertainment options"
Cons: "No announcements for landing. I usually wouldn't complain about arriving early but my shuttle was not available for two hours so the early arrival added that time to my wait time."
Pros: "Amazing service, clean plane, complimentary food and drink included is a great perk. Too bad other airlines don't treat you this well! My first choice for all future flights to Mexico. Gracias AeroMexico."
Cons: "Ran out of fuel and had to make atop at St. Louis for about 1-1/2 hrs So got delayed needed to get to Chicago at 11 and ended up at 1:30"
Pros: "I didn't have a seat and was upgraded to first class, which was AMAZING."
Cons: "Charge for baggage"
Cons: "Horrible customer service and delayed all our plans"
Pros: "We made it"
Cons: "We sat on the tarmac for two hours. The flight was cold and miserable and today I’m sick."
Pros: "Same as above"
Cons: "No issues"
Pros: "Nothing I got charged for canceling my flight!!"
Cons: "I paid 242 dollars for my ticket and they charged my card 150 for canceling it!!! Will definitely not fly this airline ever again!"
Pros: "Surprise first class!"
Pros: "The amenities (entertainment, in-flight service) were limited."
Cons: "Upon deplaning in Cancun, an attendant asked me if I was staying there. I indicated that I was not, that I had a connection. He clearly knew I was about to be led astray, but he did nothing to prevent it. Maybe there was nothing he COULD do, but if so, why bother to ask?"
Cons: "I had to document my luggage in every airport"
Cons: "2 1/2 hour wait in line to check in. then had to rush to gate to make it 10 minutes before take off. Charged us $50 for I am not sure what. Only had 2 carry on bags Had reserved earlier seats but was not honored. Sat in last row on plane next to bathrooms. I will never take this f....n airlines again. Rather pay more or be inconvenienced than deal with this incompetent, greedy so called airlines."
Cons: "1) we lined up to board on time, and then were told one crew member was late- 2 hour delay. 2) because several dozen aeromexica employees were on the flight and boarded first with tons of carry on luggage, all passenger carryons had to be checked, 3) upon arrival at ord at 1am, over 2 hour wait for luggage, with no explanation by staff"
Pros: "Nice plane"
Cons: "Delay, gate change, reissue of boarding pass. It was confusing. Mostly airport issues, not Aeromexico."
Pros: "The plane is very comfortable"
Pros: "Staff on board was friendly and professional"
Cons: "Check in counter was closed more than an hour before flight even though electronic tickets weren't working!"
Pros: "The smooth ride and the crew"
Cons: "Waiting for the luggage for so long even though I was flying class premier"
Pros: "That it took me to my destination"
Cons: "Aeromexico was mediocre with nothing I’d remember about. Food was pretty bad, service kind of rude. The planes were crammed and old. Entertaining also very outdated. The 5 hour layover in Mexico City added unnecessary stress to an already long trip from chicago to Buenos Aires."
Pros: "Punctuality fir boarding, service of crew"
Cons: "The over charge of the 2nd baggage"
Pros: "Flight was smooth"
Cons: "When I first bought the ticket two months ago they rescheduled my departure time. Then two days before my departure they rescheduled my departure time again then when I get to the airport the departure time went 3 hours behind."
Pros: "the worse airline"
Cons: "Missed flight due to my connection flight being iver one hour late"
Pros: "Nothing it was a very bad experience"
Pros: "Service is really good"
Pros: "Seats had the television screen in the seats instead of the monitors that come down from the ceiling. Everyone could choose what they wanted to watch. Good selection of movies and television shows. Airline stewards were nice."
Cons: "All three of our flights were delayed. It was stressful trying to get to new gates and not sure if we would make our flights or not. No explanation why there was delays. However, this worked out to our advantage or we would have missed our flights."
Pros: "Checking in was fast and easy"
Cons: "I purchased a first class ticket, but the airline changed Equipment to a plane without a first class cabin. I was unceremoniously bumped back to coach and placed in front of two screaming children who proceeded to yell, kick my seat and hit me in the head for the entire flight. Never fly aeromexico"
Cons: "The flight details by the Captain. Came on at the end of the flight"
Pros: "It appears not many pay for the upgraded seats between MEX And CUN. My husband and I had 6 seats to ourselves to stretch out on! Boarding priority was non existent and in flight entertainment was for children, but overall it was a comfortable flight."