CHI - SSG
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Top 3 airlines serving Chicago to Malabo Santa Isabel
Scores according to KAYAK customer reviews
Pros: "Food and movie selections."
Cons: "More options on TV seroes"
Pros: "Constant service, food, entertainment."
Cons: "Seat area is too small. No room for legs/feet. Garbage was not picked up."
Pros: "Best flight crews and food I know of"
Cons: "Bad service at boarding. Agent receiving boarding passes demanded we have a visa or letter of invitation that is not required for our destination."
Pros: "The service was impeccable!"
Pros: "Crew service was amazing. 2 meals on the long trip, 1 meal on the short flight. Very satisfied"
Pros: "Food was great. Crew was awesome. Quick boarding."
Cons: "It was very hot on the plane for the majority of the flight."
Pros: "The food and service were great."
Cons: "Seats were a bit tight"
Pros: "Good food"
Pros: "crew was very very nice!"
Cons: "not enough leg room"
Pros: "Flight attendants are professional and efficient, and the aircraft is clean and has an excellent entertainment center for all passengers."
Cons: "Rows are too close, with my knees pressed against the seat in front of me. That is misery for the 10-hour flight from Chicago to Istanbul. We had a much better experience when we flew Turkish Airlines a few years ago. Sad!"
Pros: "Since we are first time travelers going from Chicago to Rome, Italy via Istanbul, we cannot compare to other airlines. But, we had a very good experience & the food, services and entertainment rvice were very good! The airfare too was excellent."
Cons: "Not certain if it's typical in long flights/but it was very difficult sleeping in these seats."
Pros: "food was amazing"
Cons: "Crew was slow to pick up trays."
Pros: "The steward went out of his way to accommodate my special dietary request"
Pros: "Love this airline. Great service. Great people. Food and service good"
Pros: "Food and service"
Pros: "food was excellent"
Cons: "Istanbul Airport could not tell me the gate of my connecting flight in a timely manner."
Pros: "There was a lot to choose entertainment wise."
Cons: "We had a child behind us who would not stop screaming and playing with the tray table. One of the crew members gave me a hard time for having my purse out for 1 minute while I was taking my prenatal vitamin even though we were sitting on the runway for over an hour at this point and the man in front of me had his chair fully reclined so I wasn't able to get to it under my seat.. Even though as she said, we were about to take off, but she didn't say anything to the man in front of me. This was my second time flying with them and the first experience was much better."
Pros: "Crew were excellent making everyone comfortable in a long flight."
Cons: "Nothing arrived on time even though it departed late"
Pros: "That was good every thing, thank you."
Cons: "Nathing wrong."
Pros: "I like everything regarding the airline."
Cons: "The airport was attacked by a terrorist and hour after I left to Skopje. I know the airline has nothing to do with it but they should pressure the airport to have more safety for the passengers or find an airport in another country that is safer like Macedonia or Bulgary. Just as a temporary thing while things become safer in Turkey. In other words, only stop in Turkey for people who is flying to that country. Connecting flights should stop somewhere else."
Pros: "Food was good, airplane was newer than expected (nearly brand new, from the look) and the movie selection was excellent - and it was all free."
Cons: "More legroom would be nice. Boarding was a bit delayed for no visible reason."
Pros: "Every thing was perfect and the service too"
Cons: "The only problem is I didn't one of my luggage on time after 3 days I was upset and made"
Pros: "Thats awesome"
Cons: "All personel it was good."
Cons: "Terible transit info. No information / custmoer service help at all in Istambul. Rude and unwilling to help airport employees! Gate changet without notice/ almost lost transit flight.. Turkis airline crew did not come by during flight until breakfast. Sooo thirsty...."
Pros: "The food, the crew, the beverages, the entertainment and the level of cleanliness were all excellent. On time departure on both segments."
Cons: "The Boeing 777 had the new, smaller seats. No control of overhead airflow among other things. Wish they still had the old Airbus A330's and 340''s."
Pros: "Not much"
Pros: "Nothing whatsoever."
Cons: "Worst customer expireince ever. I was making a short trip to visit my very sick mother. Turkish Airline changed my connection time without notifying me such that I had 5 min left for my cooection in stambul. They gave me no other option and blamed this on Kayak and kayak blamed it on the Airline leaving me with no options. I had to stay in Birlin at my own expense. Complaint filed with Turkish airline resulted in nothing. I made several calls for update and only repose I got was we will send an email to the complaint dept. and you will here in 24 hours. This has been going on for over 5 days with no contect, update or resolution. Once back in the US, I plane to file a formal complaint with FAA and more. DO NOT take this airline. They are worst airline I have ever used and will never use it again."
Pros: "I liked everything, from check in to the end of my trip!"
Cons: "Nothing to dislike!"
Pros: "excellent services provided by the crew members, nice food, great entertainment (up to date),"
Pros: "I was very pleased with the overall service and comfort on my flight. Boarding went smoothly, and crew were friendly and helpful. Cabin service included Turkish delight, hot towel, an amenities bag, hot dinner, hot breakfast, and snacks available thought the flight in the galley. Entertainment was on demand and included a wide selection. Seats were comfortable with reasonable distance between rows for coach (better than on many U.S. carriers). They have ample restrooms and they are split throughout the coach cabin, which made lines for the restroom almost nonexistent. Restroom amenities include hand lotion and refreshing spray - very nice."
Cons: "Coach seats provide minimal leg room, and even less when seats are reclined."
Pros: "The service was very respectful and friendly."
Cons: "My volume didn't work at the seat I was sitting at"
Pros: "The food and staff were terrific"
Cons: "It was more cramped than other long haul flights, and the temperature changed from hot to cold throughout the flight with no working air"
Pros: "Friendly crew"
Cons: "1- Flight was delayed for 2 hours although weather conditions were perfect,, OK, sometimes it happens. No apology or explanation we're given 2- Entertainment screen did not work for the 10 hour flight. Told the attendant multiple times. It did not function in all the seats not only mine"
Cons: "My seat did not recline and was broken. I was not happy about this as it was a 10 hour flight, and could not get comfortable"
Pros: "FOOD,, CREW ATTITUDE & TIMEING."
Cons: "AS BOVE"
Pros: "New, clean, and outstanding seat layout gives lots of room. Flew a 777. Crew was very friendly and efficient. This is more roomy than any U.S. or British 747 I used to fly. The person in front of me fully reclined their seat and it had no impact on my comfort. I am 6 feet tall and this was great."
Pros: "Good service and good food"
Cons: "Small seating for such a long flight, but overall not bad"
Pros: "On-board chef was excellent. Movie selection was excellent. Crew was very friendly and prompt."
Cons: "Economy class was very tight. Hard to rest."
Pros: "Great service"
Pros: "The food on the plane was good and the entertainment options were also nice. Many options for movies etcetera. Also as much food and drinks as you want."
Cons: "The seating was tiny. Not enough room for legs to stretch out. The plane also had Florescent lighting that changed colors every 20 seconds for the first 2 hours of the flight, my wife got nautious. At 11:30pm they served supper, which the food was good but this was supposed to be a red-eye so we were expecting some rest. The lights finally went out at 1200 midnight. They turned them back on at 6:00am for breakfast. I will never under any circumstance fly Turkish Airlines again."
Pros: "When it's on time, this is a convenient flight to Addis."
Cons: "All information was incorrect. Passengers were told to go to gate very early and then were uninformed about late departure. We stood in a line for more than an hour because of this incorrect information. Additionally, the passengers were forced to stand in cold, windy rain because bus shuttle service and boarding was inefficient. Business class ticket holders were afforded no advantage while checking in either."
Pros: "Not a lot of options as far as the entertainment was concerned. The food was really good and the staff really courteous. However the seats were very uncomfortable."
Cons: "No leg space Not a lot of TV shows"
Pros: "Literally everything else. I was actually unsure if i had gotten bumped up to business class or the standards they have for seating, food, and everything was just really high"
Cons: "When I arrived at my final destination, Barcelona. Turkish did not have my luggage. I was convinced that they had lost it or somebody stole it. A day later they texted me and told me that they had my luggage and delivered it. I would have loved to gotten it without delay but I did get my luggage back so that's super nice!"
Pros: "Comfortable seats, nice crew...i forgot to reserve my vegetariano meal, but the crew provided for me.."
Pros: "Very good service, food, equipment and timeliness"
Pros: "Everything was amazing. The crew was great! The customer service was even better!"
Cons: "I was tired and fell asleep instead of watching more movies :)"
Cons: "worst service ever on arrival at Istanbul airport. we were lead through stairways from flight rather than terminal. It was same with departing for Mumbai. we carried our handbags and left to go through stairways. I won't recommend anyone for this flight."
Pros: "I liked the entertainment options, beverage service, and leg room."
Cons: "I paid to reserve an upgraded seat. I specifically asked for a window seat and even have a confirmation email saying that I got a window seat (27 A). However, when I checked in, I was assigned a middle seat and the representatives at the ticket counter tried to tell me that was my preference. They tilde me to take it up with customer relations. If I pay $100 for a particular seat, I should get that seat!"
Pros: "The crew was spectacular. They had 20 crew members."
Cons: "Our luggage did not arrive at our final destination of Madrid. It was awful. Also, after many passengers, including us, had fallen asleep, they woke us to put our seat backs up so the people behind us could put their tray tables down."
Pros: "Service, Efficiency. Quality of the food compared to Quality of the food other Airlines. Extra room provided by premium economy."
Cons: "My luggage was lost"
Pros: "Good service,always smiling flight attendants,"
Cons: "Small tight chairs."
Pros: "Attentive crew. Smooth flight!"
Cons: "All good"
Pros: "Very friendly. Overall very pleasant experience."
Cons: "The seats were not as comfortable as other airlines."
Pros: "The flight wasn't full. I was given a window seat with an empty seat next to it. I was able to move around and relax. There were lots of movies to choose from. The food was decent for a flight."
Pros: "No problems. As could be expected. Would do again."
Pros: "Depart on time. Entertainment excellent"
Cons: "All good"
Pros: "Everything was exceptional. The crew provided excellent service, the aircraft was modern. Boarding was painless. Food was the good, all things considered."
Pros: "Confort and Service"
Pros: "Attention on the counter and at the boarding gate were excellent"
Cons: "The in flight entertainment system was broken, they changed me seats however that one wouldn't lean, after that went back to the original seat. In the second flight a baby was crying and they did nothing to remediate the situation for those that were around him. In the end I had a very bad flight"
Pros: "Good Airline, perfect service"
Pros: "Comfortable seats,good movies,fast service"
Cons: "Everything was great nothing to don't like"
Pros: "Entertainment selection was good"
Cons: "Seating comfort was *horrible*! Looks like they've made the seats more cramped, especially when the seats recline"
Pros: "The flight crew was lovely, and the best part of the entertainment was the on plane cameras which we could watch. Very cool!"
Cons: "Gluten free meal for breakfast was a turkey sandwich?? I would have preferred yogurt"
Pros: "Lufthansa is one of the best in the world at transatlantic flights. There was extra room in business so they relocated me to a spot where I could have a bit more extra space. The food was wonderful. The service was wonderful. The flight left on time and arrived early. The seat was comfy. Really nice flight."
Cons: "Um, have to think. They could find a better ice cream? They should have turned on the outlets earlier so I could recharge my phone?"
Pros: "Pre-bording with children and nice entertainment selection of movies, tv shows and music."
Cons: "rhe FA was saying that they have either pasta or chicken and they had beef, when asked what kind of pasta he said how would I know."
Pros: "Overall good experience. I don't expect much for food on planes and dinner was acceptable."
Pros: "Everything was good, on time and without problems"
Cons: "Chairs might have been more comfortable"
Pros: "Great airline. Crew were friendly and helpful."
Cons: "There was one flight attendant with a bad attitude. An African American who spoke German. She was saucy. I was scared to press the call button when My wine spilt from a bump in the flight cause I didn't want her to give me attitude. But everyone else was very nice and helpful."
Pros: "Loved business class and the lounge areas. Flight attendants were amazing."
Cons: "My luggage is mia(possibly munich). Have no clothes, no gifts to bring my family, and not questions answered the where and when ill get my luggage"
Cons: "We had to cancel our tickets due to passport issue. They could not find acceptable new tickets. Plus additional money to pag was too much"
Pros: "Great service and relaxing flight"
Pros: "Service wonderful Seating and cleanliness excellent"
Pros: "Great service. Smooth flight, take off and landing."
Cons: "Cramped seating."
Pros: "I havd to buy a whole new flight. from mechanical errors. it was horrible. I have no help"
Pros: "The attendant who did help was fantastic! The ride was smooth."
Cons: "My 12 year-old had a screen that was not working and finally we got an attendant to help us out. But until then, I had attendants who were telling us to try things and then they'd leave and not come back to check up and follow through, which left us constantly trying to find someone...one time our call light was on for 20 minutes before anyone attended to us. In addition, the bathrooms were very dirty. The breakfast was a really bad muffin that I couldn't eat."
Pros: "Service and food were excellent."
Cons: "Every seat had headphones, but the plug didn't fit the available jack. If we hadn't brought our own earbuds it would have been 9 hours of silence."
Pros: "crew was helpful, seats comfortable, leg space good, entertainment good. a good flight without incident. boarding and getting off plane went smoothly."
Cons: "vegetarian meal had no protein, just white rice. Vegetables were good. Breakfast meal was very light, almost all carbohydrate. Some protein would have been helpful."
Pros: "Overall, United in US gets a two rating. International flights get a four rating."
Pros: "on time departure, early arrival, decent food, great entertainment options, smooth flying, friendly crew and gate personnel"
Cons: "Seats are thin and barely comfortable (just like every other airline's)."
Pros: "Private screen for movies and music was wonderful. Blanket and pillow waiting on seat for you. Meal and drinks were very very good! Wonderful flight."
Cons: "Very strict instructions on when we had to close our window and when we had to open it."
Pros: "service was great. can't complain."
Cons: "Flight was canceled. They packed us on another one 3 hours later. Crying babies, bad food and uncomfortable, squishy seats made the flight unpleasant."
Pros: "The choice of entertainment was wide ranged."
Cons: "It was a big plane, and I was sitting at the back. When they started to serve drinks and our meal, both times it took way over half an hour for them to get to us after they started to serve."
Pros: "I loved the food for the flight and the service, it's always a pleasure to travel with Lufthansa. Awesome entertaining opportunities."
Cons: "Nothing really"
Pros: "Lots of movies."
Pros: "Timely distribution of meals/drinks, uncommonly quick boarding and ... unboarding. I travel with a musical instrument and some airlines want to check it and some even insist on checking it, even though there is always plenty of room. This was a completely full flight and no one even mentioned the possibility of checking it; they put me in an early boarding line and put it in a closet. The way they handle this for myself and the other passenger with an instrument made our day, as well as making boarding smoother forbus and everyone else. Really excellent job on that!"
Cons: "Old televisions with somewhat limited entertainment options. Im tall and every seat in coach is too small for me, but thats the case on every flight ive been on."
Pros: "Pretty smooth flight"
Cons: "Entertainment options weren't great"
Cons: "From the boarding to the landing this crew could not have been more rude. Flashlights in the eye when trying to sleep, rude comments, rude attitude. They are clearly not here to make our flight easier."
Pros: "Nice crew and comfortable plane"
Cons: "The vegetarian meal was the worst we have had on an airplane. The main course was just rice with some kind of red sauce and the rest of the meal was just poor quality vegetables and fruit. the breakfast served everyone was poor too."
Cons: "Flight had no movies/in-flight service. Departed an hour late."
Cons: "There was no entertainment service on the flught"
Pros: "Comfy seats. Plenty of washrooms. Food was good. Flight was very smooth."
Cons: "Wish the seats went back just a little more so you could stretch the legs."
Pros: "Very nice"
Pros: "Attentive, friendly staff on flight. Choice of meals, good food and drink. Plenty of restrooms in economy. Good overheard and under seat storage. Information over the speaker system was shared in German, English, and sometimes French. Individual TV screen was nice. Good smooth flight. Boarding and deboarding were painless, even in economy."
Cons: "Economy seats a little too close together for a long flight. However, economy seating was comfortable. If possible, sharing information about where to locate customs in the arrival airport, would be a nice addition."
Cons: "Flight delayed and 6 hours of additional travel"
Pros: "Great Crew."
Cons: "Improve baggage charges"
Pros: "Good service"
Cons: "Serve Warm food"
Pros: "Yes, the crew were nice and amazing"
Cons: "Serve warm food not cold"
Pros: "Friendly crew. Excellent check-in. Priority bags came off first."
Cons: "Could have a better seat like 30A on Boieng 387-8 Quantity of food should be improved Quality of food should be improved"
Pros: "Crew was very friendly and professional"
Cons: "45 minutes late departure"
Cons: "Customer service need more improvement they should know how to handle things . Just be courteous is. More than enough"
Pros: "crew good. seat base was not soft nor comfortable."
Cons: "have crew offer drinks more often throughout the flight. every passenger gets dehydrated and needs more drinks. I had to go to the back and get drinks myself."
Pros: "The airline was quick to give vouchers for food and hotel when flight was delayed by 5 hours. They were also efficient in rebooking missed connecting flight."
Cons: "On top of a five hour delay that got me to my arrival point 14 hours behind schedule, my two checked bags were also lost and have not been found up to two days later. The food was like being on a Delta flight, and the entertainment screens in my entire row would not work, nor did many others."
Pros: "Fine flight with good meals."
Cons: "TV was broken, had phone so it was okay, the frustrating but was the call button. I rarely hit it, did this time for an arrivals card, the guy beside me messed his up and used mine while I was sleeping. No problem, until I hit the button. No one came for more than an hour, I even made eye contact."
Pros: "Excellent seat"
Pros: "Crew was super nice. The woman at check-in gave us bulkhead seats so my friend and I could sit together. With this, we were able to board first to get plenty of space in the overhead bins. Food and flight entertainment were free and definitely better than average."
Pros: "Crew was very nice, very helpful"
Cons: "3 hour delay in flight from Chicago to Ethiopia due to ‘mechanical issues’ made me miss my connection. I was put up in a hotel, but woke up in the middle of the night to roaches all over the place. Not the best experience"
Pros: "on time"
Cons: "they woke me up in the middle of the night to give me food.."
Pros: "Excellent service and on time performance."
Pros: "I liked they’re fury free in flight shopping, very nice affordable pieces of jewelry and perfumes"
Cons: "They weighed my carryon! I haven’t seen any other airline do that before. I flew with them 3 times this year, 13 hour each flight and the entertainment was not the best. They didn’t have enough current movies or tv shows. The food was bland. Coffee cups were plastic and it burnt my finger."
Pros: "so good and comfortable"
Cons: "the plane was old though."
Pros: "I like the Direct route"
Cons: "Long wait time at checkin Only certain employees accepted money for extra baggage fees Long time boarding Most staff were friendly An employee on board with short hair was not nice and her hair wasn’t professional Paid $160 for the extra bag, but it was lost It is still lost!"
Pros: "No comment"
Cons: "No comment"
Pros: "Attendants were courteous and the spacing is better than some airlines, but that’s about it."
Cons: "Check in was a disaster: no logical control of 100s of people; delayed on the tarmac for 1:45 for a “minor technical reason” that apparently had nothing to do with the actual operation of the plane that prevented me from making my next flight. Food was terrible. Flight attendants could have been more helpful about my missed connection."
Pros: "Liked the peaceful plane ride and room"
Cons: "Not being told why we were delayed or why we were going to be late. They told us over loud speaker and was not loud enough."
Cons: "On board attendants not the friendliest Kids food options very limited"
Pros: "Amazingly smooth flight and landing."
Cons: "No Wifi at Lome gate. I don't understand why there is no wifi in West African airports."
Cons: "Checking in was poor. The booking didn't reflect in jhb or in two Aviv. Special meal was requested and not provided."
Pros: "gud space"
Cons: "Should be aware of the destination in terms of offering meals. very pathetic."
Cons: "Food was served to passengers from seat row 30 and beyond very late. About twenty minutes to landing In Addis so passengers were forced to gulp the food Hurrying which is not comfortable"
Pros: "Good food for a such a short trip to Nairobi."
Cons: "Boarding very confusing, gates changing and could barely hear through the PA system."
Pros: "We were told by United that Ethiopian Airlines does not allow more than 2 checked bags per customer, but that is absolutely not the case. We ended up driving to LA and found that Ethiopian accepts as many bags as we will pay for."
Pros: "The flight crew was pleasant and helpful"
Cons: "Being woken up throughout the night for food. The overhead screens were on all night which made it difficult to rest."
Cons: "I sent them an email about an issue with my flight but they didn't get back to me"
Pros: "The flight was on time. Staff was friendly and accommodating."
Cons: "I couldn't do an online check-in. I got very hungry. We only got one main meal. I will pack more snacks for my return flight."
Pros: "The flight service"
Cons: "The food was good"
Cons: "Check in was a mess in Ethiopia."
Pros: "Comfortable flight, pleasant airline attendants."
Pros: "Very helpful, attentive and kind cabin staff. New aircraft !!!"
Cons: "Somewhat dirty ( and smelly ) aircraft even though they are a very new fleet. Some seats had strange patches and stains. Overall cabin experience can be improved in terms of hygiene and food quality ( food was mediocre or slightly worse)"
Pros: "The crew were very friendly and professional."
Cons: "They lost my bag, there was no announcement that the flight was boarding."
Pros: "Everything including crew members ."
Cons: "We were delayed for 30 minutes, then for one hour, then they announced a delay for 3 hours. They changed the gate twice and the staff was not communicating what is happening and when we are supposed to board. Also, they did not add my miles for my connecting flight."
Pros: "Flight was smooth"
Pros: "Staff was friendly. Airplane was clean, new and well maintained"
Cons: "The airport was disorganized. the boarding process was chaotic to say the least."
Pros: "Fabulous. On time departure, 15 min early arrival into Addis. Service was outstanding"
Cons: "About time they introduced WiFi on flights"
Pros: "It was nice and cool just that the space between seats were small compared to the flight from lagos to Addis."
Pros: "Service & Staff"
Cons: "Toilets always get messy because there are many people flying for the first time and some using a public toilet (or even flush toilet) for first time ever. They need instructions in the bathroom for how to use the toilet, how to keep it clean, how to dispose of trash, how to flush toilet paper, etc. If fly all over the world, but every time I fly from Africa it's the same mess, regardless of airline. Simple instructions would help - they cannot assume all of their clients have used flush toilets when over 80% of Africans do not have them."
Cons: "the hotel they put me in in the connection was horrible"
Pros: "Paid about 1000 round trip. Staff was attentive and respectful specially addis to LA. New aircraft was good and comfortable."
Cons: "Entertainment needs to have more recent blockbuster. Food variety should be expanded, need more choice"
Cons: "- terrible food and no snacks provided - Crew was attentive and fairly kind - bathrooms were cleaned but could have improved on the amount of times it was cleaned - poor air circulation"
Pros: "Flight crew were very nice and helpful. Plenty of room for carry on baggage."
Cons: "Veg food selections were very limited. A breakfast without meat choice would have been better than yet another rice dish. Some of the more recent movies started in the middle or near through end. Tried to rewind and restart but neither worked The toilet paper was not refilled at the stopover in Dublin and we ran out before LA!"
Cons: "security boarding in adis abeba"
Pros: "flight left on time otherwise nothing noteworthy outstanding to mention"
Cons: "- poor food (as usual) - no inflight entertainment (as usual) - no priority boarding"