Late gate change. Delta’s gate 37 is actually gate 24B- of course it is because it’s LAX. Delta staff acts as if 37=24B is the new math and we are stupid to not know this conversion. Delta staff acts surely and borderline hostel. Not sure if this is LAX or Delta’s culture. Either way, it stinks.
Don’t give me a chair that can’t lean back. I got one in both legs of my flight. And I know I did not select those seats.
Cons: "Boarding announcements were hardly audible. We chose comfort seats for extra payment but that still did not turn out to be comfort class. Seat classes are confusing. No temperature was taken before boarding."
Pros: "Boarding was simple."
Cons: "Seat was trash."
Cons: "Seat power charger didn’t work"
Cons: "If they had noticed the first plane was extremely hot before boarding everyone and leaving the gate and if once they found a new plane they had bothered to put fuel in it during the hour we deplaned, walked to a different terminal, and reboarded. Also, if they had passed out drinks or snacks during the flight."
Cons: "I’m skinny and 5’2” and I felt squashed. Like I was in a dollhouse. The space is too small, it’s too uncomfortable. I couldn’t take my zip front sweater off. The seats and space are not proportional to humans."
Pros: "Crew was good seat comfortable"
Cons: "Better snacks"
Cons: "More leg room and seat width. I don’t like having other passengers pressed against me."
Pros: "The male crew member was excellent. He was responsive and speedy with trying to find a solution. He gave me a few flyer miles for my trouble and was empathetic, which is rare."
Cons: "The tv/monitor didn’t work so there wasn’t any entertainment for the majority of the flight."
Pros: "suites in business class were nice but doors were not functioning very smooth"
Cons: "The plane was very hot during flight and could not be adjusted according to the crew. Exactly the same flight last month was much more comfortable"
Pros: "The plane and flight was fine, as was the crew on board. The crew within the Salt Lake airport could have been better. Not sure if it was the gentlemans first time but overall he and the woman working the boarding were very slow and could have been more efficient. We boarded late (may be out of their control) but when we started boarding there was too much wasted time between calling up the military/people with longer boarding needs/wheelchairs etc. They waited until they were completely boarded and settled prior to calling the next group then spent time fiddling with the sign that splits the boarding lanes etc. Just appeared that there was no sense of efficiency. Polite people though."
Pros: "Preboarded and all went smooth and quick"
Cons: "At least one hour late"
Cons: "No video screens and wi-fi was too slow to use"
Pros: "Quick flight"
Cons: "Not much space for Carry ons. Much smaller than most aircrafts"
Pros: "I liked the cookies and juice. The interactive screen to watch something. The cleanliness. The price. On time. The service. Thank you. The excitement of flying."
Pros: "Free movies available in flight"
Cons: "Airplane temp never comfortable Airline staff not friendly Wheelchair service terrible"
Pros: "Nothing really getting home"
Cons: "Freezing whole flight Coffee was warm not hot Lady in front of me never charged for her drink (beer)"
Pros: "Everyone was very friendly, especially when checking in"
Cons: "The attitude of the employees."
Pros: "The crew at the airport was very courteous and helpful."
Cons: "No food; not even offered water; I asked a Delta employee about our seats and she was very unprofessional (mind you I'm traveling with kids and my boarding pass said that seats were to be assigned at the gate)."
Pros: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos, please reimburse on the credit card"
Cons: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos of the studio and musicians"
Pros: "How nice and gentle they were."
Cons: "Long waiting lines."
Pros: "Loved having the Movie and tv options on the flight, really passed the time"
Cons: "Flight was overbooked, seat assignment at gate, was very anxiety provoking. I was concerned would not get on flight."
Cons: "The female flight attendant needs an attitude adjustment. She behaved as though she was doing a favor"
Pros: "I don’t know what Delta could have done better on this two leg flight from Albuqueque to Miami via Atlanta . Yes we were in First Class and it was a (groan) 6:05 AM flight which meant that we were probably on time. But Delta’s 737-900 (to Atlanta) was very comfortable, the crew did everything well and the breakfast was quite good. (Make sure you try the quiche). We had the same crew on the next leg to Miam, who were surprised and gave us a warm welcome. There were only snacks in 1st for that short segment, but they were all we wanted."
Cons: "Air turbulence over the Midwest storms."
Pros: "Great customer service"
Pros: "Everything was in order"
Cons: "None really"
Pros: "During my experience on 19 November I encountered only wonderful crew members, from the gate attendants to the on-flight crew. Everyone was extremely helpful and kind."
Cons: "Earlier in the day when I was checking in, there was a prompt to be added to the list of volunteers to take a different flight should one of my later flights (it did not specify, I flew from DAY to ATL, and then ATL to ORF) was overbooked. My schedule was accommodating enough that I selected yes. In ATL I was called up as a potential volunteer as they needed 3 volunteers to take a later flight that day. I was told that I was not initially assigned a seat since I had earlier agreed to be a potential volunteer. I was okay with all of this. We were told that the decision would be made at the end of boarding, and we would know if our seats were needed. At the end of boarding they called for the 3 volunteers to board. I was the last one to board and was given my seat assignment. Once I got on the plane I saw that someone had already been assigned my seat and let a flight attendant know what had happened. I stood on the plane for about 10 minutes while the flight attendants and other crew members tried to figure out what had happened. My name was not listed under any cabin (main, comfort, etc) even though I had a ticket and a seat assignment. Eventually they had to open the doors again for me to get off the plan as there were no available seats. Once I got back to the gate podium I was booked on a later flight, as would have been the case had the normal course of action for volunteering to give up my seat taken place. Everyone was extremely helpful in trying to figure out what had happened, but it was still frustrating that it had to happen in that way. Luckily I don't believe the delay caused any major delay for the flight. In the end, things worked out fine, it just seems as though this is an issue that didn't need to happen."
Pros: "The flight was on time and the crew was extremely friendly"
Cons: "Early morning flights .. the People are not aware and awake"
Cons: "Delayed for 4 hours due to mechanical difficulties"
Pros: "The crew were professional and courteous"
Cons: "The fight was delayed multiple times, starting at a 5:44 takeoff and finally taking off around 9:15. It was delayed in 30 min increments, which made it hard to do anything else around the airport since I was constantly in a state of "about to board." A frustrating experience. No posts of extra snacks while waiting, or compensation or explanation of what caused the delay."
Pros: "Free earphones"
Cons: "Delayed boarding Delayed flying after boarding Delayed in flight service"
Pros: "The flight attendants were very helpful and been nice."
Cons: "I didn't like that my delta studio screen did it work. I had to find other ways to pass the time for 5 hours"
Cons: "Flight left late and missed connecting flight in Atlanta. It's 9:30 pm and I'm still stuck in Atlanta airport."
Pros: "Flight was on time and even landed early. Boarding was seamless with bag tag. Seats were comfy. Crew was professional."
Cons: "A drink with no napkins? I know airlines need to cut costs but what if I spilled my drink or want to wipe my hands after eating pretzels Delta? You can still provide napkins."
Cons: "Sold us a flight with unassigned seats"
Pros: "EZ play newer plane nice staff"
Cons: "Power plugs did not work in seating row and air vents did not work"
Pros: "Helpful attendants and speedy boarding."
Cons: "Delayed 2.5 hours"
Pros: "Boarding reasonably quickly; able to find overhead storage for my roll-on even in Zone 3; departed on time and arrived a little early."
Cons: "Very tightly packed; minimal comfort for the flight. MD-88 not as comfortable as the Airbus from Chi to Atl."
Pros: "Left reasonably on time, arrived a bit early, able to find overhead storage for my roll-on, even boarding in Zone 3"
Cons: "Very tightly packed; minimal comfort for the flight."
Pros: "I trusted Delta to take of my clients; Delta usually did. Rather, the employees of Delta did. Now when I travel, I prefer Delta (when they aren't too much more economically). Let me change that to I used to prefer Delta, because the times, they are achanging. My home airport is Atlanta, I'm usually traveling to Seattle or Portland; Delta is king in those routes. There's more flight time options, and the entertainment available is better."
Cons: "Here's where the picky comes in. I downloaded the 'Go Go" wifi app beforehand. When I tried to connect I received a message that it wasn't available on my routes. Why couldn't they tell me that it might not work on my routes before they took my money? Further, why wasn't it available? It's not like I was going on a multi city/country trip, this was Atlanta to Portland non-stop. Then there's the 'Premier Seating". I opted for it on my outbound flight and received TSA Pre Check. I didn't buy the seating coming back; I did not receive TSA Pre Check. Coincidence? My fare was more than Alaska Airlines was offering it for, I paid for the wifi that didn't work, and in order to avoid the back of the plane, you must pay. So, I guess I'll be going to Alaska Airlines. They don't have as many flights, but I don't feel dinged for more money every time I turn around."
Pros: "Length of flight was good, one of the flight attendants was very nice"
Cons: "Flight attendant arguing and having words with a passenger BEFORE the flight even took off was very alarming, the attendant had walked past the seat, we saw her face change, she halted and walked back to the passenger and a very heated and negative exchange ensued, then another flight attendant came out and threatened to evict the passenger from the flight, this was before the flight even took place .... all passengers were like just remove them already ... t his is a short flight and most of use were connecting from a long flight from overseas ...."
Cons: "The fact that we wait on the tarmac for an extended period of time before we were informed that we had too much fuel so we had to burn off fuel before we could take off."
Cons: "Delta Flight #1661 I paid for 1st class. My first flight was late so I arrived at the gate after boarding began. When the gate attendant scanned my ticket another printed. When he handed me the ticket my seat had changed to seat 25E. I told the attendant that I had paid for first class. He asked me to step aside while he contacted his supervisor, Joe. Then I had to wait until ENTIRE flight had boarded which defeated part of the reason I paid for the upgrade. This was on top of the fact I was so thirsty because 1st flight didn't have drink service and because it was late I had to book it to the connection arriving sweaty, hot and needing to use the bathroom. I was told they had given my seat away to someone as a free upgrade. Joe offered me a $100 voucher to take other seat which was less than I paid for 1st class, plus the seat was a middle seat in the rear of the plane. When I told him as much, he tried to manipulate me by telling me that they would have to kick someone out of my seat. When I declined the downgrade, they made me stand by while they kicked someone out of my seat which was embarrassing and humiliating. Then, when they handed me a new boarding pass, it was not the seat I had paid for and selected, instead it was in the first row, which I’ve always hated because there is no under seat storage and I cannot keep my backpack with me. When I pay for first class, it is primarily so that I can board first and so that I have extra room to work (which I need access to my bag to do). While I was trying to take out the minimum of the things I needed from my bag and figure out how to manage without it, 3 times a flight attendant told me they had to take my bag (since I was the last person to board they tried to prevent me from using the bathroom and they were anxious to leave early). I tried to explain that Delta had prevented me from boarding earlier and that they gave away the seat I paid for which was NOT the first row."
Pros: "All restroom floors were wet. I have seen this in others 767's too. Is this a 767 phenomenon"
Pros: "The crew was nice"
Cons: "I didn't like the fact that I didn't get my luggage with me when I arrived to casablanca as I lived 4 hours away from the casablanca. I have to come back the next day to get my luggage. I was very mad about it.plus I noticed one of my luggage has been damaged so now I have to buy another one because I can t use it. It was disgusting."
eDreams bought two tickets as one trip. For that reason my baggage stay in Orlando. That’s on eDreams. The app is not friendly neither the app of Frontier. I enjoy traveling with Frontier but next time I will purchase directly with them.
Pros: "Crew was good and flight was fine."
Cons: "I would like to say that I wish your company cared more about people during this troubling time dealing with COVID situations. Your plane was jam packed with people in the front half, and the last 8 rows of the plane had nobody in the seats. I thought we were supposed to stay distanced as best as possible but I think you should really reevaluate how your system works."
Cons: "I did not like that we had to pay for a drink or anything. The flight was uncomfortable no space and just not what I thought. First and last time flying frontier"
Pros: "Nothing, 2 hrs delay waiting for a crew member and plane was ~25% full, no snacks or beverages"
Pros: "Ticket agent and crew were very friendly and professional"
Cons: "Downloaded the Frontier app, but could not get my boarding pass. Had to go to ticket agent at airport. Baggage charges confusing."
Pros: "Low key atmosphere."
Cons: "It was all fine."
Pros: "The crew members were very nice and professional."
Cons: "The seats are just horrible and always hurt my back after a long flight."
Pros: "Getting off the plane"
Cons: "Everything before that."
Pros: "Crew did fairly well under the circumstances. Clean aircraft."
Cons: "4 hour delay because frontier either doesn’t contract for or refuses to pay for deicing services in Phoenix. The pilot stated that Sky Harbor doesn’t have deicing services which I personally know to be false because southwest and delta both have deicing services and their is a deicing location at the airport. Instead we waited for the sun to thaw the airplane and further waited for a fuel truck afterwards. Only the first three rows have reclining seats that you pay extra for. I only recommend frontier for SHORT commutes, as the seats really are that uncomfortable with very little padding. NEVER AGAIN!"
Cons: "After Frontier charged me $50 for a carry-on bag absolutely nothing was good about the flight other than the 1:30 flight time. I couldn't wait to get off of the plane. Frontier charges you for every little thing. It is no wonder the exit row seats were empty too. They charged an extra $47.50 on the flight to Orlando so I opted out for the return flight. No more flights on Frontier for me."
Cons: "Cheep and with all the things I paid wxtra next time I will fly regular airlines"
Cons: "$135 worth of baggage fees for carryon luggage. Rude staff cold cabin. Also, they want you to purchase water on the flight."
Cons: "Flight Very late , when departure already at night Uncomfortable seats $45 for a bag and I have drop it off myself after pay"
Pros: "Was nice that they waited for a couple passengers instead of closing the door on the dot. The stewardess were friendly and helpful."
Cons: "I would have really liked WiFi and some healthy food options. They were out of the beef jerky and everything else was even more unhealthy. The flight was full and felt pretty tight and crowded."
Cons: "the seats don't recline. there is no inflight entertainment. they additionally charge for seats and to carry on a bag."
Pros: "Crew was great, as usual. Friendly, relaxed, not about to explode at a moment's notice (hello United) Solid that you proactively provided a $25 voucher based upon the delay."
Cons: "2.5 hour delay was frustrating, especially not being notified about the first part of the delay until arriving at the gate. First delay I've had on Frontier, so overall still happy. Wish you would offer more low carb snack items (e.g. sausage sticks, cheeses, hard-boiled eggs, lunchmeats, etc). Some of these are available in packages, but feels wasteful to spend the $$$ and only be able to eat 1/3 to 2/3 of the packaged items."
Pros: "At the check in terminal someone did take my info to refund my flight to denver since it was delayed by 5 hours."
Cons: "The flight was delayed five hours so I had to book a flight with another airliner prior to receiving a refund from frontier. Frontiers phone service is horrible. I coul not get a hold of a person to request a refund or book another flight. And the price of the trip does not include carry on baggage or free seat choice. This wa all extra."
Pros: "Flight arrived ahead of schedule, cordial crew, discounted fares"
Cons: "You have to pay for everything extra...luggage, seat, food"
Cons: "The plane and terminal was filthy. The workers were helpful and supportive, but that does not make up for late departures and disgusting conditions."
Pros: "Like low airfare."
Cons: "Don't like having to pay for every little thing, like carry-ons, sodas + snacks on trip, and seating. Feel nickel + dimed to death, negating savings."
Cons: "Warn guests about any extra charges when booking."
Pros: "The staff was kind and courteous."
Cons: "The 45$ charge for checking one bag each way. Frontier Airlines are not very accommodating to their customers."
Pros: "Clean new planes and very friendly crew."
Cons: "It got delayed on my inbound trip for over an hour and a half for no real reasons (all were excuses: weather, crowded landing at SFO, air traffic controller did not give the green light, etc.). On the way back we had to wait over 45 minutes for the plane in our gate to move out of the way so we can get in."
Pros: "I really enjoyed the camaraderie i shared with my fellow passengers. Adversity really brings people together."
Cons: "Frontier as a whole, I was unaware, is a 'not good' airline. Smallest seats I've yet experienced, no recline, no legroom. If you don't want to pay $35 to check a bag, it's cool they understand, they'll happily take $40 to let you carry a bag on. Well, not happily. More begrudgingly than happily. Customer service was poor, bordering on hostile from one sky waitress in particular. It's hard to blame the airline's employees for their poor attitude, as I would be disheartened and upset if I was surrounded by a plane-full of customers vowing to 'never fly frontier again'"
Pros: "Nothing. Flight was delayed and caused me to kiss my connecting flight."
Cons: "Seats are uncomfortable and do not recline."
Cons: "I didn't like the crew and also the seats are so uncomfortable"
Cons: "We were on the plane for 50 min"
Pros: "Attendants at the boarding site in Phoenix are great!"
Pros: "After flight delays due to weather, the crew hustled, as did the pilot and cockpit crew to get us to Denver close enough on schedule to get the individuals to their Kansas City connecting flight. It all went smoothly, surprisingly enough!"
Cons: "To no fault of Frontier, the snowy conditions in Denver kept us waiting at the gate at Portland, OR for 45 minutes before boarding. Once we boarded they had some kind of concern in the cockpit for another 15-20 minutes before taking off for Denver. My son, who joined me on the return flight to Denver, paid $45 for a retail box holding a neck/back massager designed for an upright straight chair. When we arrived at the carousel at DIA the box was missing. After searching for a Frontier rep, he finally was shown another area where it was located (meanwhile my son's wife had been waiting to pick us up for over a half hour.) Another passenger was also missing something as well. Directional Signs for help with missing luggage would have been helpful."
Pros: "The flight was late by one hour but still reflected one time. No agent was available to provide flight status. Once we boarded, we have to wait another 30 minutes because the ground crew put to much fuel and some had to be burned off to ensure the right amount when we reached our destination. My husband said he would put Frontier as the last airline on choice when flying."
Pros: "Nice size plane, non-stop, Las Vegas to St Louis terminal good, boarding very good, flight crew and pliot excellent"
Cons: "Cost and comfort, the airfare was normal but when I arrived at Las Vegas Airport, bag fee $40 (to high), seat on plane very poor (no cushion did not recline) cost for soda (terrible) the flight crew was great but fees spoiled my flight. I will not be flying Frontier unless it is last resort."
Cons: "Our flight was cancelled, they said it was tornado warning (bad excuse) , but real reason was that so many people didn't come to work. We came back w/American, and I will never book w/frontier again."
Pros: "Price of flight"
Cons: "When I went to sit down in my middle seat there was two larger women on either side of me. If I was any bigger, I am a 5' 4" 110 lb woman mind you, I would not have fit in between these women. If you keep shrinking your seats, no one will fly with you. In the future, I will be booking my flights further in advance with an airline that has seats to accommodate someone who is the size of a full sized man or woman."
Cons: "The seat selection process was terrible. There was a charge for seats. The seats were uncomfortable and didn't recline. There was little leg room."
Cons: "I did not like that I had to pay to check in my bag twice but overall it was good."
Cons: "My flight was supposed to leave at 6:30 am Then, due to a mechanical issues, I was delayed until 2 pm or so until they could fly another part over to fix it. After another hour wait, it was determined that the wrong part was flown over, and then after hour or so, around 5 pm, almost 12 hours later, they decided to rebook us on other flights. I did not leave San Diego until 24 hours after my scheduled flight."
Pros: "Courteous flight attendants and quick loading and unloading plane."
Cons: "They didn't offer any water just beverages and food to purchase ."
Pros: "Quick, organized check in"
Cons: "TINY seats..... minimal legroom...... stationary seat backs"
Cons: "Seats. No entertainment (i.e TV). All snacks and drink weren't included in airfare; had to pay for water!"
Cons: "Seats are aweful. Charged bags, especially carry on are deceptive. Flight late"
Pros: "Crew was friendly, humorous, and accommodating."
Cons: "Charging for any kind of snack or drink is pretty frugal and ridiculous. At least having some complimentary drinks would be nice. Most airlines have a movable headrest, complimentary music, and recliner chairs. I understand cost savings and maximizing profit, but I feel like frontier has gone too far and seems unconcerned with customer contentment. Also, we arrived at the gate 40 minutes late because our gate was occupied by another plane. An alternate gate could have been chosen earlier than it was in the end."
Pros: "Flight Attendants where excellent"
Cons: "Need more food selections for flights over 3 hours"
Cons: "Seats are terrible! hard seats, no leg room. They charge many of fees for everything."
Pros: "Everything was awful"
Cons: "If I could give this rating a 0 stars, I would. I never plan on flying with this airline again. The attendant was extremely rude at the beginning when I tried to check in and I almost had to miss my flight because she was trying to charge me for a bag that was a carry on (charge me triple the amount) and that fit perfectly on the overhead, I even took a picture. She was extremely rude and unprofessional and put a hold in my account trying to get me to miss my flight. Luckily, the attendant at the boarding gate was already having a bad day due to the incompetence of his fellow coworkers and just let me go on. It was horrible. 0 stars, worst airline and flight ever"
Pros: "The website was a mess and I realized they had a phone number that I didn't enter and no email address despite how I did enter it when I purchased my tickets. So I didn't get any updates on the flight or prompt to check in. The website/Check-in process is confusing and full of bugs. Then when I boarded, they'd apparently assigned my seat to two people."
Cons: "Great flight attendants. Cheap sticker price (but no carry-on included."
Pros: "Flight crew to Denver was pleasant."
Cons: "Everything is extra. Carry on, checked bag, sear assignment, beverages, snacks. The initial price is,totally misleading!!"
Pros: "Absolutely nothing."
Cons: "I detested the prompt to tip for sn unopened soda can being handed to me. The seats are uncomfortable and do not recline & there's no in flight entertainment. It was worse than Amtrak or Greyhound & I felt bad for the flight attendants dealing with the angry passengers being prompted to tip."
Pros: "Clean seats"
Cons: "Same as previous."
Cons: "Seats are rock hard and finding gate for frontier airlines takes for ever"
Cons: "I don't like to pay for my carry-on or my seat selection. The seats are very uncomfortable. The staff was crabby. I will not fly Frontier again."