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Pros: "Crew are saving a bad experience"
Cons: "Space are laughable"

Pros: "New plane, no delays"
Cons: "On way there wasted too much time.with delays"

Pros: "The crew was wonderful! Especially Glenda."
Cons: "The flight was delayed six hours."

Pros: "The food was great!"
Cons: "The new baggage rule limits you to two bags in business on international flights☹️"

Pros: "Poor attitude. Seemed as though they were doing us a favor serving us. Did not pick up garbage for at least an hour. Absolutely zero personality"
Cons: "I do not like flying American. Still sitting and waiting on my flight to Waco"

Pros: "Always we have a good experience"

Pros: "Food was good"
Cons: "No entertainment on the flight"

Pros: "Met expectations. Landed early."
Cons: "Seats harder than expected"

Cons: "Having my 5am oneway flight cancelled 3 hrs before flight time resulting in rebooking with layover and tripple the time it would have taken to get to my destination"

Pros: "For tall people more room for the legs"
Cons: "The Seats aré very near"

Cons: "Not able to check luggage all the way through"

Pros: "Landing at destination"
Cons: "Plane, food,seat, entertainment and missing flight crew"

Pros: "Great entertainment system at each seat"

Pros: "Excellent entertainment options"

Pros: "Slept very well in business. Great crew!"

Pros: "Everything"

Pros: "Got me to destination, I slept the whole way."
Cons: "Delayed for about 15 minutes on arrival, something about maintenance and the entry door."

Pros: "The friendly personal"

Pros: "In seat entertainment"
Cons: "Boarding sequence"

Cons: "Self check-in staff at Seattle was not that helpful."

Cons: "A guy passed out prior to boarding, then they put him on the flight. We push back from the gate and start the engines and the guy passes out again. Now we are delayed 35 minutes. Why did they put someone one the flight that was clearly sick before he ever boarded then you make everyone miss their connection in Dallas. We got to the gate for our connecting flight 9 minutes before the pushed back from the ramp and they would not let us on??? WTF poor customer service!! Fly southwest from now on!"

Cons: "I ask many AA customer assistance this question no body help me understand. I buy a seat and a 70$ extra for a premium what does this seat offer , what am I paying 70 $ for"

Pros: "Friendly Staff - on time"
Cons: "No leg room even though I paid to upgrade my seat !"

Pros: "Polite and professional"

Cons: "Flight from San Antonio to Dallas had an excellent entertainment selection and entertainment system, despite being an hour flight, but the flight to Madrid was far more lacking."

Cons: "It was delayed for about a half an hour. Other than that it was great"

Pros: "On time. Friendly crew. Good price."

Pros: "They switched my flight promptly when I missed my connection."
Cons: "I missed my connection for no apparent reasons. When asked for compensation they said there was nothing they could do and cited reasons Regarding the boarding and deboarding of a special needs passenger."

Pros: "It was on time, crew was very polite and attentive."
Cons: "Nothing to report."

Pros: "Flight cancelled. Got routed through Aviancs."
Cons: "NA"

Cons: "Then take different fly from Florida to NC then waiting another fly at 5:45 pm to Dallas at 8:45pm. My fly should be 1:30 to Dallas 4:30pm non stop, that day we have appointments 8Pm. End up we back to Dallas 9Pm is bad. If we waiting for fly from 8Pm delay we may be home or be home at midnight time that is very bad."

Pros: "I liked that it was on time and that I was a safe flight. The people at the checking counter were nice and helpful."

Cons: "This flight was good, but when I fly in July I pay extra for protection and extra for better seat. Flight was canceled and they put me on different plane, which make my day in San Diego very difficult, because I miss my meeting, I didn't get better seat ither,instead I got seat in front of toilet and for 3 hours have to listen door bunging and terrible smell. I never been compensate for canceling flight or extra seat price.Nobody care even apologize. I hope that was just unforchened incident and I still like your company and still flying with AA, but I was really disappointed. Sincerely Vera Vasiley."

Pros: "We had a delay due to an equipment malfunction. They deboarded us so we didn't have to sit on a hot plane. That was greatly appreciated. The crew and gate personell in Cedar Rapids were very friendly and organized in getting us all back on the plane as quickly as possible."
Cons: "We made up time in the air to Dallas. We arrived early and waited about 15min. Due to another plane being in our gate."

Cons: "The delay, the landing and that you don't have at least one free documented baggage, that feels like a scam."

Cons: "Second time I fly to Springfield and it's delayed at least a didn't have to sleep in the airport like the first time"

Cons: "Would be nice to know ahead of time if flight is equipped with an in seat television so as to be prepared to bring headphones."

Cons: "last minute seat change to front of eco cabin (no foot room or small bag allowed)"

Cons: "Flight was nearly an hour late because co-pilot was late. Totally unprofessional."

Cons: "Some of the crew were rude, had us waiting forever get off the plane"

Cons: "I was late departing from Omaha to Dallas, then was held back till 2 p.m. to fly to Corpus Christi. I was never apologized to as well for my delays."

Pros: "Great flight!"

Cons: "Food very salty and made me thirsty all the time. Asked for plain water and stewardess had to ration amount because she said there was not enough for dinner. So just gave me a small cup and said checked back after dinner."

Pros: "Nothing about American or the way they do business is good!"
Cons: "I paid for first class seats plane broke put on another in economy seats! And everyone refused to comp us or help us out! Horrible airline avoid if possible! This was twice AA has messed me and my wife over!!"

Cons: "Poor cew service"

Pros: "Newer equipment improved overhead space."
Cons: "American Airlines suffers from the affliction affecting most USA airlines in that the space assigned to their customers is just "too small" to be comfortable. Seats were too small, even in "main cabin extra.""

Pros: "Everyone was friendly."
Cons: "The delay in Fresno Saturday June 4th, 2016. Computers were down which made it very slow to check in. I couldn't upgrade to first class."

Pros: "New 737, very impressive features including personal monitor for vast entertainment selection, mapping, airport info, etc. Nice, and can turn off for personal time."
Cons: "Bad seating. Less legroom than ever. Arm rest rises only 3-4 inches above seat, useless, my elbows never came close, so on red eye cannot use to prop against for sleep. No cushioning in seat, looks great, but very uncomfortable. This may be the way it is, the crews are fine, but AA Corp. has no respect for passengers in cattle-class."

Cons: "Seats not enough padding"

Cons: "Baggage issues!"

Pros: "It was a good flight. Crew was awesome. I couldn't get comfortable in seat but all in all good flight."

Pros: "Crew was good"
Cons: "That United waited 3 hours before they decided to use another plane when they new realistically the one we were suppose to board would never be fixed in time! Total waste of our time!"

Pros: "Plane is clean and on time"
Cons: "Only one working restroom for people on plane for over four hours. Full flight."

Pros: "Cordial airline."

Pros: "Excellent customer service"

Cons: "They charged for a snak but gave free nuts away. We had to purchase any sort of movies for $9. Just a rip off I rather fly with American Airlines next time!"

Pros: "Spacious searsing"
Cons: "Late timings and no proper estimation of delay time. The timings are changing for every half an hour. Which wasted lot of hours to passengers."

Pros: "The transparency of the pilot as to what was causing all of fhe delays."
Cons: "The 4 hour delay. First, the plane was running late from San Francisco (about 2 hours late). The second delay was due to someone putting way too much fuel in the plane so we had to wait for the excess fuel to be removed. Then the flight attendants ended their shift so we had to wait for another crew that was flying in from Denver. This involved us having to remove all of our things from the overhead bin and get off the plane and re-board about an hour and half later. I was supposed to make it to Dallas at 8:45 and instead didn't make it until after 12:30. It was extremely inconvenient and unpleasant. I have not experienced such a nightmare before with any previous airlines."

Cons: "Still stuck on th tarmac an hour and a half after landing in Dallas because of lightning weather conditions and no ground crew to bring the plane in. Can't they wear a rubber suit or something??"

Cons: "Plane delayed due to maintenance at the hub airport of Newark and no gates upon arrival in DFW at midnight."

Pros: "The flight was very nice the Captain did an awesome job flying and the flight was awesome seeing the fireworks from the sky."
Cons: "I had to run to customs to pass by then I had to run to luggage check in run to the shuttle to catch to terminal hurry through security and then my luggage is still not found or waiting to land in Dallas from Chicago."

Pros: "American Airlines"
Cons: "Dear United Airlines, It is my dearest wish that reading the following inflicts upon you at least a fraction of the stress, frustration, and pain that I have been through traveling with you today- you absolutely abhorrent excuse for a company. Due to your incomparable incompetence my arrival was inexcusably delayed almost 12 hours. An account follows: For a company who's customer service is already hanging by a very thin thread you would think that you would be doing everything to make your flights as smooth and pleasant as possible. Shall I elaborate on the utter frustration and boredom of being trapped in the San Francisco airport facing not one, not two, but what became SEVEN delays? Delays that have been caused by runway maintenance- a condition which someone in your company would have known about well before I got to the airport and that you simply did not plan for. A almost FOUR HOUR delay that could have been easily avoided if you just had things together and scheduled your planes around the affected runways. And let's not forget the additional delay caused when your flight crew simply couldn't be found to come to the gate so we could start getting underway! But no, I think the absolutely outstanding quintessential experience that defines flying with United airlines is this: After the above delays myself and my fellow passengers were finally able to board our flight- only to be told by the captain that there would be another brief delay while we waited for ANOTHER crew member because one of the pilots was near the end of their union hours. We sit on the plane stuck for another 20 minuets or so, only to be told they can't find anyone, and can we please get off the plane because our WHOLE FLIGHT is CANCELED. The kiosk I get to try and fix this is uncrowded but understaffed and run by clearly undertrained employees. The ones I'm dealing with keep having to ask each other for help, and give advice/plans that contradict one another. One of theme even takes what seems to be a personal call while 'assisting' me. When I finally get ahold of a supervisor I have to plead to get the next flight out of this godforsaken place, which I am reluctantly given as its with one of your competitors. Talking with other customer and airport staff is sounds very much like you are delaying/canceling flights for your own personal gain or at least not correcting flights around the situation to squeeze more money from the situation) it becomes quite clear that you are not only still incapable of accepting any real measure of accountability but entirely disgracefully unorganized.  Almost 12 hours later I do finally make it home- thanks to American Airlines.  Only to have the utter displeasure of one last interaction with United wherein when I pick up my bag your employees insist that I was delayed due to the weather and it wasn't your fault. It was entirely absolutely your fault."

Pros: "Entertainment was available even for a very small Duration of flight"
Cons: "Flight delayed 5 hours for crew to come from another city that was 1 hr away, when they can just have someone from that city to work plane."

Pros: "I traveled for 2 weeks, took 7 planes. This was the single worst flight of the entire trip. The attendants were not very friendly but the plane was disgustingly dirty. Trash was left from previous flight and the restroom was filthy."
Cons: "Cleanliness of plane was not good at all."

Pros: "Flight was on time"
Cons: "Don't remember. Was asleep"

Cons: "There was no type of entertainment and the plane was small. I thought it would have been bigger"

Cons: "The cabin was very hot and uncomfortable. The crew said they were working on cooling it down. We sat in very hot humid environment for about 15 min. Then they decide to turn the air on full blast right before departure. So they had the air off the whole time for what? To save money? We all were sweating. So ridiculous."

Cons: "The seating is cramped but to be expected in coach. No big deal."

Cons: "Food service"

Pros: "The flight itself was comfortable."

Pros: "An attractive, attentative crew"
Cons: "Snacks sucked"

Pros: "overhead space for luggage and TV monitors for entertainment"

Pros: "United sucks Erik Balodis Bahrainseabee@gmail.com Please contact me"
Cons: "United sucks Erik Balodis Bahrainseabee@gmail.com Please contact me"

Pros: "Everyone was friendly, flight was on time checking in at kiosk was very efficient no complaints . I would recommend Kayak and United to friends and family"

Pros: "Even though the flight was a little delayed, the crew really did their best to get everyone boarded as quickly as possible! They were all very nice, and the little snack was delicious!!"
Cons: "It really was a positive experience. Like I said, the flight was delayed 45 minutes, but it really wasn't bad at all."

Cons: "Horrible flight delayed an hour and the. Waiting an hour for my bag to learn it didn't make flight even tho I was at ther airport 2 hours before flight left. They said couldn't deliver it until the next day so had to go back to the airport to get my bag! Horrible experience !"

Pros: "I liked the new equipment and knee space. The crew worked hard to please."
Cons: "Delayed flight. Then additional delay because of mechanical issues. Inaccurate estimates on departure. No gate at Dfw for arrival at 2am. More delay."

Pros: "Overall service."
Cons: "Impolite Lady Gate Agent."

Pros: "Nonstop"
Cons: "Middle Seat"

Pros: "Great service"

Pros: "The crew was friendly, boarding was efficient, you got a whole can of your preferred drink without request."
Cons: "Not a lot of leg space, the trail mix snack(ranch flavored?) was gross."

Cons: "No beverage"

Pros: "Kayak updates including delayed departure"
Cons: "Seat was a bit cramped"

Pros: "Everything went smoothly"

Pros: "Horrible. 4 delays and then it gets cancelled. Hotel paid for. Had to get to Dallas. United Airlines Customer Service person didn't care. Didn't try for a connecting flight. I will never ever fly with United ever again. I am flying from American Airles today at 1130am. I am still in New Jersey horrible Kayak. Horrible. They should pay for my first night at my hotel at least."
Cons: "I already wrote what I had to write. 4 delays and then cancellation! Are you kidding me? Had itinerary planned for Friday Night and that got ruined because of United Airlines stupid logistics. I will never fly United! Give me a voucher ! Give me something. Aren't even offering a cab for me to take from Jersey to LaGuardia. It's your fault people. Enough said."

Pros: "On time and early for the second"

Pros: "Boarded original plane right on time."
Cons: "Sat at gate for over an hour sweating profusely because a/c wasn't working.after 45 minutes was served half glasses of water. Made second attempt to depart gate and had to go right back. Then told to disembark plane and wait for replacement. Boarded it at 8:50, arriving Dallas at 11:50, 3.5 hours late missing all prearranged transportation with 0 apologies. Had to make my own arrangements to complete my trip at significant expense to myself and 0 assistance from Airlines."

Cons: "my flight was delayed 2 hours"

Pros: "We arrived almost an hour early! I didn't know that was possible!"

Pros: "No food provided except small snack"
Cons: "Completely full flight"

Cons: "Very unorganized, they over booked the flight and the crew was very rude. I will not book any flights with them again."

Pros: "Perfect flight"
Cons: "Was charged $50 for my 42lb luggage"

Pros: "As a first time flyer I was beyond nervous. But the more time I spend at the airport and the closer the departure time came about my nerves where relaxed by friendly staff and great conditions"

Pros: "I like the cheap upgrade to first class"
Cons: "There was no food on an evening flight of over 2 hrs"

Cons: "Flight was delayed because they didn't have enough flight attendants???????????????????????"

Cons: "Flight got cancelled"

Pros: "I found my seat with no problem."
Cons: "The flight left Houston late. The check in process was fine, we were asked to check our bags because the flight was full. Once on board and seated the flight attendant came on and said there were 5 bags without the proper tags for people to claim. How could they have improper tags when the person at the gate was giving the tags out? Four bags were claimed and with 1 bag (blue) left the flight attendants asked us 3 more times "whose bag it was?". When no one claimed the bag one more person from United came down the isle holding the bag asking everyone one last time. I heard him say "I was told to do this". At this time 4 more people boarded late. I thought after a certain amount of time boarding would end?"

Pros: "There were hundreds of us in O'Hare during an ice issue. I got out 20 hours later by flying standby on a bigger plane to a city 279 miles from my airport (and my car and luggage). What was edifying during those very tiring 20 hours was this - no one, United or we passengers was rude or disrespectful. Were we (staff and passengers) all worn out and tired and frustrated? You bet. Everyone kept an attitude of acceptance for the 20 hours I was at O'Hare. Very impressive - civilization has a bright future."
Cons: "Under the circumstance, nothing bad."

Cons: "United lost one of our baggage"