Crew, entertainment and food service was excellent
Seats too crowded for 8 hour flight. As soon as the person in front leans back you have no room it is unbelievably uncomfortable to have a seat back in your face for that long!
Most Improved Player - Finnair has done the best experience in overall long haul flights out of the 40plus airlines I have flown in the last 3 years; brand new planes, nice and diverse cabin crew, beautiful lightings videos details chocolates etc, best entertainment system in the industry, and things always go smooth in Helsinki airport. Awesome imrpovement over recent years.
Big struggle for airlines still remains varying quality customer service. Finnair still seems to struggle with this occasionally. Finnair can work harder to keep customer service quality high. Hate to say it, but perhaps letting the bitter, last generation flight attendants who seem to have a grudge about the decline of the glamour and benefits of the job as flying has become commonplace with more competition (seen this on Finnair & N America’s older airlines line United)
Business class consisted of the same cramped seating as economy. No entertainment at all for the 6+ hour flight. Horrible food.
The friendly crew, and quiet cabin
The food was too Finnish.
Boarding status changed straight from pre boarding to last call. No AC
I'm 6 ft 2. Legspace was adequate, and no silly boxes under the seats like other airlines that obstruct your feet. Great entertainment systems - modern, good selection. Food and staff excellent.
Their online checkin systems could operate a bit more smoothly. At one point, I had to go in in person, because the online checkin site had an already past flight from their codeshare partner SAS showing up as the next flight, and I couldn't perform online checkin as a result.
The amazing entertainment system.
The smell of feet, and nausea from turbulence after food (not really Turkish's fault). Also, I'm getting too used to the food by now, and it doesn't seem to change much.
Flight was ok
The flight was actually run by turkish airlines, not philippine air as stated in my confirmation email, so we were sent to the wrong terminal. Nothing in the email said which terminal the flight would depart from or that it was actually turkish airlines. Very irresponsible and communication for customers should be much clearer. Luckily we were very early for the flight or it could have caused a serious problem.
Luggage policy, helpful ground and air crew. Price.
IST stoppover, damaged luggages.
Behavior of board personnel
The delay in London
Very big delay!!!
At security London Heathrow, it took 30 minutes for them to check 1 bag of ours! Almost didn't make the flight.
No food!!! No coffee!!! No water!!! "Brilliant" like low-cost !!!!! Incredible!!!
Late BA flight made sure I had to wait 7 hours to catch and EVA air flight. I want my money back. I paid 1000 to flight British Airways not to be crammed on a flight as a show away. Super uncomfortable seat on EVA and a terrible experience. I fell on the plane.
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