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Cons: "Mejorar el snack"

Pros: "Very good"

Pros: "La atención"
Cons: "Nada"

Pros: "I had a great experience overall. I don't give 5 stars because there is always room for improvement no matter how good your service is."
Cons: "Size of the snacks"

Pros: "Movies. Upgraded to more spacious seat."
Cons: "Dry dry dry. Hard to sleep."

Pros: "Poor"
Cons: "No food chips chips very POOR POOR"

Pros: "the wine was good"
Cons: "the tv"

Cons: "Entertainment was boring"

Pros: "Loved the idea of a screen in front of me, but mine didn't work"

Pros: "Everything was amazing"

Pros: "no usb charger"

Pros: "When it comes to travel, there is always something that can go unexpected. Is that happens to you and you come to AA counter with a positive attitude they will make sure you are satisfy with your service."

Cons: "The seats are TOO DAMN SMALL!!!!"

Pros: "NA"
Cons: "NA"

Pros: "Got there on time"
Cons: "It was too cold"

Pros: "Everything"
Cons: "Nothing"

Pros: "Nothing"
Cons: "Horrible, inflight experience, customer service"

Pros: "Porque sus tripulantes y azafatas son super atentas"

Cons: "delay missed my connection.."

Pros: "Boarded on time. You should let only executive Platinum board after 1st class. The value is diluted when ALL advantage members board at the same time."
Cons: "Boarding. See above."

Pros: "found out upon boarding that my $97 ticket was for a business class seat. Awesome"

Pros: "A two hour ride on an airplane without having to drive."
Cons: "The seats are extremely uncomfortable on this pane."

Pros: "The passengers"
Cons: "A/c was broken"

Pros: "More confortable seats."

Pros: "All of it"

Cons: "They didn't let him to aboard, because of a mistake on the name. I called to ask for help to fix the name and the person who answer me asked me for a numeric code and I didn't know where to find it. He was very rude, didn't help at lot guiding me where I can find it, but instead he said " You have to call back when you find it" I asked him that I couldn't find it and he almost yelled at me saying DID YOU GOT a RESERVATION OR NOT?. I never found the numeric code he asked for. So I called again and fortunately somebody else answer my call and she was a litTle more helpful and didn't made me waste my time with a numeric code. She asked me for the Trip ID # and I found it right away. VERY DISAPPOINTING. I LOST 700 DOLLARS. I HAD TO BUY ANOTHER PLAIN TICKET!!!!!"

Pros: "Nothing"
Cons: "Not good my carry on bag they send it under and they said I get it at my final destination"

Pros: "Fast"
Cons: "N/a"

Pros: "On time."

Cons: "The rental car they have different than show price is diferentente u pay more than kayak ofert to hight price they I was. Not happy you should be check that they said the insurance u offered is not valid in el salvador"

Pros: "All fly attendants. DId a very good job"
Cons: "The little flat tv was not working properly. The plain is too old."

Cons: "Having to check my carry on bag. Brought only a carry on to avoid baggage claim, but was forced to check it anyway. There is NO organization to the boarding process, so in the free-for-all at boarding, people in any boarding group are let through with WAY MORE than 1 carry on and 1 personal item, leaving no room for my bag and I was in group 2 (not sure how many groups there are). Horrible disorganization at boarding. Board from back to front for goodness sake...its common sense."

Pros: "I believe that a cup of juice and small coffee cookie only its unacceptable. Not even coffee is lame"

Pros: "QUE SEA PUNTUAL"

Pros: "Nothing"
Cons: "Poor service any customer service"

Pros: "On time"

Pros: "The ride was smooth the airplane was the food was OK the stewardess were kind"
Cons: "The ride was smooth the airplane was the food was OK the stewardess were kind"

Pros: "Everything except what I didn't like."
Cons: "Delayed departure"

Pros: "Easy booking, Great prices"

Cons: "Delays"

Cons: "I don't like that My fly was delayed 30 minutes or more"

Pros: "nothing"
Cons: "everything"

Cons: "Terrible food - and for some reason we were given no choice - even though everyone else around us was. Yukky ravioli."

Pros: "The attention of the staff in general"
Cons: "the delay was only 50 min but taking in consideration we were arriving at night or afternoon it was a problem for many passengers"

Pros: "STAFF WAS VERY WELCOMING"

Pros: "Seats are too close together. We can hardly move, backward or forward."

Pros: "The service and the time of things done."

Cons: "El vuelo se retraso. Perdi el vuelo de conexion y no me brindaron hospedaje, ni comida y me mandaban de un lugar a otro pero nadie respondia."

Cons: "Airlines are no longer concerned with passenger comfort or nicities Food , service , and comfort are minimized in effort to get the most people for the least expense onboard"

Pros: "One passenger was removed from the plane after 3 times he was warned about removing his mask before takeoff. Due to Covid19, United was boarding by row, from the rear to the front."
Cons: "When I made the original bookings, United was not allowing the middle site of the row to be used. Unfortunately, the plane was almost packed. 8 seats in the rear were empty."

Pros: "Great crew. Fast and easy boarding."

Pros: "The staff was helpful"
Cons: "Better food"

Pros: "Everything was good."
Cons: "All was good."

Pros: "Customer service was good, I also liked the text updates."
Cons: "I really dislike that the make you check your carry on now. Most airlines let you take your carry on so I’m used to that. It also originally said $25 but at the check in it was $30. Plus I prefer not to check in my bag because it is faster, but since I did I had to stay at the airport an extra hour."

Pros: "Generally efficient, clean"
Cons: "Crew seemed hurried - when asking if people wanted coffee walked by so quickly I did not have a chance to reply"

Pros: "The Lufthansa crew was very friendly on all legs and provided excellent service. The good was actually good."
Cons: "The seat could have been more comfortable for a long trip but still better than your typical American airlines."

Cons: "two hours late. No info. No recompense. It was a very long day."

Cons: "Choices of TV selection"

Pros: "Enjoy the United apps free movies"

Pros: "Less than an hour in the air- commuter shuttle"

Pros: "Excellent crew."
Cons: "Air traffic control delay."

Pros: "Seats are too narrow. Passenger next to me was so big he was sitting on my seat."
Cons: "Seats are too narrow."

Pros: "Timelyness. On time. Crew was good"
Cons: "The small screen in front was annoying. No leg room so uncomfortable."

Pros: "Nothing."
Cons: "Delay before boarding. Boarded and delayed take off. Emergency landing in Baltimore. Talk of busses. Reboarded. Drove the runway in circles. Panic attack. Unboarded followed by the rest of the plane and we then boarded 3 buses that got us to Jersey in 4 hours. I reviewed this once. HORRIBLE."

Pros: "nothing"
Cons: "service, custumer attn comunication"

Pros: "Same as above."
Cons: "Same as above."

Cons: "Food and crew."

Pros: "quick boaeding"
Cons: "cramped seating"

Pros: "Snacks were stale"

Cons: "Drink/snack service was slow because of limited staff."

Pros: "So I made and didn't get assaulted. So I guess it went well."

Cons: "No leg or arm room it's like a Cattle car We are not cattle! Would it kill you to give a few more inches in either direction? NO it would not !"

Cons: "The small commuter planes used for the trip are not smooth rides at all. Very uncomfortable"

Pros: "It was comfortable"
Cons: "lots of turbulence but that happens"

Pros: "No delays."

Pros: "Got there on time."
Cons: "Private screening does not work well. Very little kneeroom. No room in seat back pockets to put anything."

Cons: "Never gave me the option to select seat."

Pros: "We took off 4 hrs late because of a brake issue. But we did make it. They didn't cancel."

Pros: "Nothing . Over packed, no were to put my carry on. Un comfortable"

Cons: "Delays no good..."

Pros: "Economy plus seat was nice to have an outlet plug in."

Cons: "Surprised at just water and juice as beverage options."

Cons: "It took forever to board!"

Pros: "Crew and they kept you well feed"
Cons: "I just could not get comfortable"

Cons: "Rude attendants."

Pros: "coffee was good"
Cons: "Only got to serve it once due to turbulence"

Cons: "Delayed and delayed and at last cancled the flt. It's Uniteds tradition to cancled the late evening flt. Stupid airlines."

Cons: "I didn't like the boarding procedures by groups. I also was forced to check my carry-on, even though after boarding there was plenty of room in overhead storage. Because I was in group 5, they assumed it would be full. They didn't check or allow me to check."

Pros: "On time"
Cons: "The way they board the plane is rediciulous, this 1-5 boarding process is horrible."

Pros: "Nothing everything was horrible absolute terrible customer service"
Cons: "Didn't offer vouchers or accomodations Classified delay as weather when we were told in Ohio it was a mechicanical I was extremely distraught began crying horribly became extremely dehydrated & went into urgent care once returning to PHX"

Pros: "Everything was fantastic"

Cons: "It was late boarding and landing. Our bags were sitting in the rain."

Cons: "Delay"

Pros: "The crew was so pleasant and the plane was very clean"

Cons: "The departure monitor first said "on time," then "awaiting aircraft," with ever-later estimates for departure. There was little confidence that there would even be a plane."

Pros: "On Time, polite smiling crew, happy passengers, overall excellent."

Pros: "Fast puddle jumper from CMH to IAD."
Cons: "United has replaced all gate agents with contractors. It is abundantly clear. No stakes in customer service, these folks are just slightly above automated robots following scripts verbatim with poor skills speaking English."

Pros: "As pleasant as possible."
Cons: "Nothing negative to note."

Pros: "Got home early no delays good seats"
Cons: "All my tickets states see attendant for seat so I was worried I didn't have a seat"

Pros: "Nothing."
Cons: "I wasn't able to use this flight because I had another flight to England with another airline. I missed my flight to England and had to stay another day in Orlando. I also had to buy a new flight to England. Had to rent a car and a hotel in Orlando."

Cons: "I like everything."

Pros: "Frontier usually produces wonderful flights! The flight attendants were all very nice, and there were a lot in training."
Cons: "The flight attendants skipped our row and I really needed some water, but because they were training so many people it just seemed like they were all a little frazzled. There were way too many people working. Also, I know that the pilots can’t really help it, but the flight was incredibly rough. There was one point I thought we were going to fall out of the sky!"

Pros: "That it was a nice smooth flight."
Cons: "That you had to pay for everthing, that fact i waited over 20 minutes after the drinks and snacks been passed out."

Cons: "Not enough leg room"

Pros: "The humor of the pilot, really was a surprising experience"
Cons: "Water should be complimentary at least"

Pros: "Good deal"
Cons: "Easy board ing"

Pros: "We were informed well of equipment delay. Boarded quickly after plane passengers deplaned and plane was cleaned"
Cons: "Middle seat I was given was tight and my knees, (I'm a tall woman ,) were banged against seat forward of me. Not comfortable plus no ability to recline seat was not pleasant."

Cons: "An airplane used based out of necessity. Plane extremely dirty and even more uncomfortable. Lacking professionalism and in need of work with customer relations."

Pros: "The price"
Cons: "The hour and a half boarding delay"

Pros: "I dont know"
Cons: "Late getting out, upcharge for everything and anything. Cramped quarters"

Pros: "Nothing!!!"

Cons: "this company does not respect the customer. For both flights delay of more than 6 hours."

Pros: "Quiet"
Cons: "NA"

Pros: "Cheap and convenient"

Pros: "Price - though luggage fees add up"
Cons: "Spent over 1hour delayed inside airplane due to malfunctions of plane, waiting on a fix."

Pros: "I had a great experience with Frontier I will definitely be traveling with them again in the future."
Cons: "Nothing I had a great experience"

Cons: "4 hr delay due to personnel issues"

Cons: "3hours delay"

Pros: "Waited to take off for over an hour. Not fun."

Pros: "How fast I got to Orlando."
Cons: "No free juice."

Pros: "We reach on time"
Cons: "I didn't like the fact that we were on the runway almost an hour after we landed"

Pros: "Seems to be more leg room in coach than full fare airlines. Important to me as I'm 6'5"."
Cons: "Was surprised at gate with the fees for carry on. Pretty much wiped out any price advantage gained by flying this airline."

Cons: "The chairs were uncomfortable and didn't recline. You charge for a cup of water!"

Pros: "The flight crew was friendly and attentive. The plane was immaculate. The pilots kept us informed and made a great landing. Every Frontier employee that I came in contact with was terrific. As a former stewardess and ticket agent I am very picky!!!! I loved my jobs with the airline and had great fun with the passengers/customers while giving good service. Lots of KUDOS to all the Frontier people that I came in contact with. Will fly with you again. The first and last time that I flew Frontier was in 1961 connecting from a United flight in Denver to Frontier going to United's stewardess school in Cheyenne,Wyoming! Sincerely, Pat Ollinger"

Cons: "2 hours on tarmac. Yuck."

Cons: "Lugage took forever & no foood or drinks"

Cons: "Check in counter people are soo mean"

Pros: "Very courteous and friendly staff."
Cons: "Everything costs extra...seat choice, snacks, drinks. I need to drink a lot of water and dislike that I have to pay for some when I can't bring my own in"

Cons: "Charged me $200 for name change that I did not nerd"

Pros: "I had a baggage that met the online specifications- 14X8 but they still charged me $60 because it was not a "personal bag" -- they kept referring to it as a carryon."

Pros: "The price was super, plane nice , people were great"
Cons: "It was extreemly hard to check in. took several attemps for both flights. Had to repete steps and informaion already entered"

Pros: "Wverything"
Cons: "Nothing"

Pros: "The boarding process (zones) and the legroom."
Cons: "MIddle of aircraft where I sat was freezing cold. Didn't like having to pay additional for seat and for baggage. Just PLEASE include these things in price,rather than "nickle and dimeing" me to death. Website to get boarding pass was confusing."

Pros: "Aircraft was clean.."
Cons: "Not even water offered!!"

Pros: "The employees were all fantastic, very friendly and helpful"
Cons: "Would like wifi."

Pros: "Price of flight"
Cons: "Long and slow lines for checking luggage. All the fees!! Paying for you seat!!"

Pros: "Low cost tickets"
Cons: "High cost for luggage"

Pros: "I didn't die."
Cons: "After purchasing and advance seat, Frontier decided at the gate I didn't deserve the seat I selected and moved me to a new seat. So fR, no,refund even though the new seat wasn't a stretch seat that I purchased. Overall very poor customer service and attitude, unlikely to,fly frontier again."

Cons: "The seat is not comfortable."

Pros: "Everyone was extremely friendly and helpful!!!"

Cons: "Charging ridiculous amounts for a carryon...60 dollars is ridiculous! Never again."

Pros: "No"
Cons: "Sucks"

Pros: "I loved everyone's positive and comical attitude! I've never seen so much positivity and fun from and airline staff before! Because of this, I truly enjoyed flying with Frontier and will keep flying with them. Great prices and even better customer service! Thank you!"

Pros: "Let us know:we need do that before book tickets!"
Cons: "Free"

Pros: "None specific"
Cons: "Unremarkable"

Pros: "I liked the price. Super competitive, until you add on what other airlines do as a standard. Clean, modern aircraft. Colors were great inside and they had exceptional lighting."
Cons: "I did not like paying for my carrying on luggage. I did not like paying for a seat. I did not like paying for a snack. I did not read the fine print that these services were going to be for sale and they were not part of my ticket purchase. My fault, but as a flyer going through this, it produced in me a very negative view of Friontier. In fact, the feelings are so strong I will avoid flying with them if I can help it."

Pros: "It was easy boarding, clean and a smooth trip. We landed 1/2hr early only to wait in baggage claim for over an hour!"

Pros: "Warm smiles and helpful service"
Cons: "The selection and cist of available food"

Pros: "It was goid"

Pros: "Crew was wonderful"
Cons: "Overall room"

Pros: "Left early."
Cons: "Free beer"

Cons: "Airfare price was great but a lot of other charges Luggage charge if you’re luggage was over fourty pound usually fifty pounds Beverage charge of three dollars-free on other airlines"

Cons: "Multiple delays. Better communication"

Pros: "Early arrival"

Pros: "Nothing"
Cons: "They said someone called in the middle of the night using my name and they let them cancel my flight. No refund, no other flight. I had to walk over to southwest and purchase a $600 flight just to get to my destination."

Pros: "Fast, efficient, comfortable, cheap"

Pros: "All went smoothly"
Cons: "Na"

Pros: "Very impressed with spirit. Very timely and professional staff."
Cons: "No complaints."

Cons: "They didn’t let board no one at counter"

Pros: "Friendly staff"
Cons: "Pay for snacks"

Pros: "Price"
Cons: "Delay at the gate coming in to Ft. Meyers"

Cons: "I really dislike the amount of incremental charges on spirit. It makes the entire process cumbersome"

Pros: "Everything was spectacular. Thanks."
Cons: "Nothing was bad. Thank you Spirit"

Cons: "mixed messages as to what is included and what is not between different flights"

Pros: "Staff was really nice and friendly, even the pilot came out making sure the handicap were comfortable and more.... Quick, easy boarding."
Cons: "like the bare fares, but things need to be upgraded a little more, like seating. Come on, a plastic seat with a sheet covering it is really ghetto..cheap....... And the size of the tray, that's a joke. And how about some pretzels or peanuts!"

Pros: "Nothing I lost my money. I had to rebook."
Cons: "Not enough people to check you in. Huge lines! Lost my money because line was to big for me to check in."

Pros: "Ticket price"
Cons: "Complicated baggage fee application and baggage fee processing"

Cons: "That when you pay for a seat you should g'et a seat"

Pros: "Boarding and deplaning were quicker because Fewer people placed their luggage in the overhead compartment. I really appreciated that."
Cons: "The seat seemed a little smaller and the leg room seemed a little lesser."

Pros: "Fast boarding, ontime departure, and a 25 minute early arrival."

Cons: "Flt was delayed eight times, finally Flt left over 4 hrs late"

Pros: "Landed early and gate open. Great trip all over he way even though in a middle seat"

Pros: "Cheap prices."
Cons: "Ridiculous wait to drop luggage."

Cons: "There was a super long line for security. I have TSA precheck which is meaningless, no separate line. Then the terminal was absolutely mobbed. No place to sit down, babies crying in distress,dogs barking, tv blaring. I cannot believe customers are treated this way. Why doesn't Logan give spirit decent space!?!?!"

Pros: "No hassle. Very quick security check. No delays."

Cons: "Couple next to me were trying to join the mile high club and I had the window seat ! Not very comfortable !!!"

Cons: "The website is pathetic!! 45 minutes and no boarding pass."

Pros: "Everything except the loud, repetitive announcements in the boarding lounge."
Cons: "Nothing."

Pros: "All was well. Clean. New plane-?"

Pros: "I arrived safely at my destination in a timely fashion"

Pros: "Positive was getting a credit and booking with Delta"

Cons: "The checkin process was terribly unpleasant."

Cons: "I was charged $62 because my son was not allowed to take his skateboard on the plane. Also, I think $55 for a carry on is criminal."

Pros: "Not much. Pilot did keep us well informed about the weather conditions and as bit early arrival"
Cons: "Crying babies (you have no control over that); cramped; (again you had no control over that))"

Cons: "Easy and fadt"

Cons: "We were to leave Atlantic City at 6:05 pm and did not leave until after 9:00 pm"

Cons: "chg for coffee chg carryon"

Pros: "Friendly attendants"

Pros: "2hrs 2 florida"
Cons: "Jammed in between 2 large passengers bad seat"

Cons: "Delay to taxi down but the rest was good"

Pros: "Nice trip."

Pros: "Easy checking in my luggage. No lines. Excellent communications update s."

Pros: "Value. Got a lot for the price."

Pros: "Big front seat. Friendly attendants"

Cons: "1 hour late do to wrong paperwork"

Pros: "Takeoff to landing efficiently managed despite delayed takeoff landed ontime"
Cons: "It took around 45 minutes to see the BOS luggage come out on carousel"

Pros: "Haven't flown in 10 years! Spirit Airlines were awesome! Plane ride and staff were incredible"

Pros: "people were nice"

Pros: "Everything"
Cons: "Nothing"