Food service and attendants were great. I was in seat 41K which is a smaller seat and in a 2 seat row, I should have been made aware of this.
Pros: "Cheapflights ..I will book my ticket from you again.. I am so delighted."
Cons: "I hated everything about this 8 hour flight. Going to and coming from Toyko. The seats were EXTREMELY, EXTREMELY uncomfortable. I had to keep adjusting my body because my lower back was in so much pain. I ordered a kosher meal for both my sister and I but they only bought it for her. When I asked where was mine they said they didn’t see my name when I was the one who bought the tickets. It was extremely frustrating. I will never fly on this airline again."
Pros: "Seat was broken would not lock in upright position. Seat entertainment screen was also malfunctioning in the on position."
Pros: "Flight attendants were amazing and so service oriented!"
Pros: "Crew was good. The food was good quality."
Cons: "Boarding took along time and then the plane was delayed, not their fault but it made the trip less enjoyable. Manila is a poor hub."
Pros: "The staff of ANA are so friendly and accommodating. When checking in, the woman at the counter moved me to a window seat from the middle, free of charge. They were very patient and helpful."
Cons: "The food was a little strange, I had salmon and rice as “breakfast” with iceberg lettuce side salad. The pieces of salmon were little shreds with a funky taste. Not bad, but not what I wanted on a long red eye flight. Also I wish there’d been more Hollywood movie selections."
Pros: "Service, crew, punctuality, plane, seats"
Cons: "Food, cold coffee and tea."
Cons: "The main issue was getting off the plane in Sydney - we had to wait for a bus to offload us as the plane was sitting a long distance from the terminal. The bus eventually came, offloaded half the passengers and then returned 20 minutes later to start to offload the rest. It's the longest time I've ever spend disembarking from a plane and clearing an airport - very poor whoever was responsible (I'm assuming Sydney airport was at fault)."
Pros: "I was lucky the flight was not full and the seat next to mine was empty allowing me to relax and sleep well."
Pros: "Your crew.they are wonderful,we are flying with ANA this morning we hope to have the same experience.thank you."
Cons: "There isn't a bad comment."
Pros: "ANA is always efficient and polite."
Cons: "Just drinks no snacks on this flight"
Pros: "Food and services"
Pros: "Services to the senior citizen excellent... can't ask for more. Stewardess are all very pleasant. Thank you very much"
Pros: "Service was excellent, landed on time, courteous staff and good food. Good selection of movies and programs."
Cons: "If the seat reclined a bit more, would be nice."
Pros: "Crew amazing and food very good."
Cons: "Crew woke us up 2 hours before landing, would ha e been great to sleep longer."
Cons: "cancelled, hard to rebook flight, staff unhelpful, rebooked on worse flight. very bad experience."
Pros: "Service was excellent. Stewardess always came back with what they promised to bring. Premium economy seating was very good."
Cons: "Food could be better. Entertainment was somewhat limited. The older plane on one leg meant no wifi and no noise-cancelling headset"
Pros: "The seats in business class are excellent. The staff is wonderful and very attentive. I'd fly ANA again especially on the 787."
Cons: "The entertainment is pretty limited , and the food selection is limited for western food."
Pros: "Attentive, very prompt when I indicated that there was condensation drip from the cabin roof. Vegan/vegetarian food was well prepared and staff were very knowledgeable with food choices and options."
Pros: "Loved everything about the flight - food was good plenty of drinks throughout the flight unlimited movies smooth take off and landing."
Cons: "Flight was delayed by an hour making it too late to attend night activities that were already scheduled."
Pros: "Cabin crew were really nice & helpful. My upgraded seat next to an open seat was really nice & comfortable."
Pros: "felt Agent's kind care of elder (me) at Airport. Thanks."
Cons: "Full of passengers. Code Share!?"
Pros: "The flight attendants in the Economy Class did an excellent job throughout the flight."
Cons: "There was nothing I did not like."
Pros: "the service were fantastic. the flight attendants were very courteous; offering food & snacks and drinks non-stopped. overall, the services offered were great."
Cons: "the temperature inside was overwhelmingly hot made it impossible to relax. in a crowded airplane, such environment is perfect for customers to acquire upper respiratory infection once they have to share the air with others. please adjust the air temperature. thanks"
Pros: "Customer service and food!"
Pros: "Staff was very courtaeous .they were very polite and helpful.Hindu veg. food was nice."
Cons: "Flight from Delhi toTokyo in plane leg space was not enough.But in other flight Tokyo to Sanfrancisco it was comfortable."
Pros: "Great service, efficient and friendly staff, yummy food in adequate amounts,lots of movies to choose from."
Cons: "Sleeping upright is really difficult, but then I knew that."
Pros: "Service and food"
Cons: "Seats need more padding -- perhaps an optional pad for some customers. It may be impossible to avoid literal butt hurt on a 14-hour flight, but an additional seat pad probably would have helped. Little Japanese woman next to me had one and I think she was quite comfortable."
Pros: "Great customer service and very kind staff!"
Cons: "The weather made the approach at Narita really bumpy, not anyone's fault. I thought the pilot did a very good job landing."
Pros: "Very clean plane. Nice and comfortable. Staff was very friendly. Lots of leg room. The seat doesn't till back, but instead the seat slides forward. I wouldnt mind to fly again with ANA. Terrific entertainment system and movies."
Cons: "Minor thing is the headset, which doesn't provide the best sound, but it will do. Food options can improve"
Pros: "Very clean plane. Nice and comfortable. Staff was very friendly. I would love to fly again with ANA. Terrific entertainment system and movies."
Cons: "Minor thing is the headset, which doesn't provide the best sound, but it will do. Food options can improve."
Pros: "Great service, excellent and curteous. Clean cabin"
Cons: "Food can be improved, economy seats are tight. Movie selection not as vast as SQ and Cathay"
Pros: "ANA has one of the best friendly and courteous service. I was kept well fed through my flight and had a smooth flight."
Cons: "I wish the English announcements were not in so heavily thick accent and more understandable. Transfer from the plane to the airport is quite tedious when the plane is parked away from the airport. I wish they would make transferring carry-on more disabled friendly."
Pros: "Staff are very attentive and helpful; the entertainment system is top class"
Cons: "On boarding, the markers for "business" and "diamond" class are only distinguished by a (low) signpost at the head of the queue. If you're further back or not so tall s difficult to see which queue is correct... quite a few people (not me fortunately!) got turned away because they don't know ANA's boarding system. Also a problem with boarding at HND where the overhead monitors show BIz but not First/Diamond. As some other reviews pointed out, BBC news just didn't work. CNN worked intermittently."
Pros: "ANA food and service is awesome"
Cons: "There was turbulence at the beginning of the flight so we couldn't get the snack that we ordered. When the turbulence died down, the flight attendants did not bother to complete the food service for snacks or drinks ordered. I had to get up and ask twice. They were not present much at all in BUSINESS CLASS. So that's why I rated the experience as poor. The international food choices are poor. They do not taste good. I think I have to stop flying ANA. Kisha"
Pros: "As expected from the Japanese, super polite snd patient."
Cons: "If I was going to pick on something, it would be the English announcements which were somewhat difficult to understand."
Pros: "Respectful and thoughtful passengers and crew make all the difference."
Pros: "All good"
Pros: "From ticketing/check-in to flight crew personnel; they ensure you are taker care of."
Pros: "The best service I have ever received. The stewardess ladies are incredible."
Cons: "Alternative movie options."
Pros: "crews have good attitude"
Cons: "flight from kuala lumpur to narita is not for mobility impaired person, one has to take a flight of stair down to tarmac then board a bus, then on to the airport itself."
Cons: "I had to wait and take a two hour flight later because there wasn't enough time to take the shuttle to the domestic part of the airport.,"
Pros: "Very quiet. Plane very clean"
Pros: "Aircraft was a new A320. Superb. Loads of legroom and extra width . Great flight."
Pros: "Crew was okay. Nothing special but not bad."
Cons: "The WiFi didn’t work! Don’t advertise it if it is not working. Even setting it up is far too much work/confusing."
Pros: "Their plane"
Pros: "Can’t remember"
Cons: "Food selection specially for vegetarian"
Pros: "Crew were fantastic"
Cons: "Entertainment choices"
Pros: "Kind staff, long flight but the attendant were super kind"
Pros: "My first experience in business class"
Cons: "Basic flight with no frills"
Cons: "Perfect flight. Delicious meals. Great crew."
Cons: "The flight was not on time There was no food on the plane for us even though we paid “full service carrier” price There were very few free movies!!! This is horrible. We wished we’d flown with Jetstar - lack of everything like with air New Zealand but at least the price would be much lower!"
Pros: "on time, crew were friendly"
Cons: "have to pay to watch movie"
Cons: "When I booked this fly, no one tell me check in luggage has to be charged"
Pros: "The flight was delayed for two hours but they kept announcing the delay as though we were about to begin boarding and reason they gave for the delay was hard to believe."
Pros: "Excellent attendants"
Cons: "Landing was a bit bumpy!"
Pros: "The boarding process was nice because Star Alliance gold members can board early and get miles for the flights. They also had lots of movie options. Decent flight."
Cons: "I bought my ticket on kayak because on the search filter, it said 1 carry-on bag and 1 check-in bag but after the e-ticket was issued it said that it was a no luggage and no meal ticket. I had to pay excess in baggage fees ($100 AUD for 1 check in bag) and during the flight, all you get is coffee, tea or water. You have to pay for meals or soft drinks. I think if I bought on air New Zealand website, I would’ve gotten a better idea of all the fare types and pay a little bit more to get the proper amenities."
Pros: "Friendly crew"
Cons: "Pity that a light meal wasn’t served fir free but understand because of low price"
Pros: "service, food, good pilot"
Cons: "nothing everything just perfect"
Pros: "The crew were friendly."
Cons: "I was charged $120 for baggage to fly 3 hours from NZ to Australia, when there was no mention of it when I purchased and no indication of these fees in the booking info."
Pros: "Fantastic selection of entertainment, friendly crew, and tasty food. I’ve enjoyed flying with Air New Zealand!"
Cons: "The lumbar support in the seats is quite inadequate."
Pros: "No bags on an international flight?! I had to pay $375 for 3 bags. Last minute changes with a layover, instead of a 3 hr flight it was a 6 hr flight and NO FOOD not even available to purchase.... very confusing very disappointed...."
Pros: "The premium econ seat and services."
Cons: "The sold out flight to air New Zealand. Had to purchase bags again even though already purchased."
Cons: "Charged us for baggage, even though the flight was international and clearly stated on their website international flights included baggage. Had to pay more than we paid for our flights just to check a bag."
Cons: "bummed I couldn't even opt in or purchase wifi. being self-employed and having such long flight - its just a missed opportunity. the screens were hard to even see. it just kind of felt like an old, dirty airline."
Pros: "We fly a lot and have flown American, European, Asian airlines but this has to be the best experienxe ever. First, their checkin is all automated, even baggage. That makes the lines really short. Their staff standing by to help at every moment. When we used another airline in Australia Jetstar, we waited in line for one hour and then were scolded for being late! We even had to pay for our water and the staff took turn scolding us over our overhead bin stuff. Boarding of NZ airline was so comfortable, without pushing or crowds. Staff always welcoming you with a smile. Seats are wide and we were given free drinks, free headohones, and wait for it.... free dinner! And all served so politey and in the most gracious manner as if we were their guests. We were so taken back by their service and this was the aecond time we have flown with them in 10 days. My young daughter thought may be their staff gets paid more so they seem to be so much more happy. I also think that there is something when you dehumanize your customers by charging them for water and being uncaring to their needs. The staff also starts to treat the customers as cattle. Besides Southwest Airlines, I havent come across one another airline where the staff treat their custmoers with reapect while charging them for water. So airlines, take note. I would pay $50 per ticket extra just to be in NZ airline."
Pros: "Flight was okay. Short enough that small space was manageable."
Cons: "Would have liked in flight entertainment"
Cons: "Check In Issues related to code share flight"
Pros: "Good thing, we got there."
Cons: "The flight attendants did nothing and told us we had to buy water. Really?? We were over charged for our baggage by a long shot. You sell cheap flights but by the time you pay for bags it is no longer a deal."
Pros: "$220 to take an extra bag. This is stupid. Why no disclosure about bag fees"
Pros: "Not much to like with the cattle car ride that was an hour late."
Cons: "I was shocked at the baggage charge upon checking in and was told I just purchased a seat from Virgin Australia but no baggage transport with the flight. When kayak directed me to VA, I made the purchase and certainly did not remember being offered a chance to purchase baggage fee as other airlines offer (e.g. BA). While I understand kayak refer users to search airlines baggage fees it need to make sure that airlines offer true and baggage fees at the time of purchase so the full cost of flight is clear at purchase time."
Pros: "The crew was very nice, and I loved the entertainment options."
Pros: "We did not use the food or entertainment"
Pros: "The plane and staff were very welcoming."
Cons: "The connection was very tight. Luggage was lost, but was sent to us the same day. It was left in Auckland,accidentally."
Pros: "Crew are good, TV shows are included"
Cons: "Charging for movies seems a bit too low cost!"
Pros: "Love the variety of movies etc available on every flight."
Pros: "Very friendly crew, clean and comfortable."
Pros: "It was okay, we made it to Sydney safe and sound, but I'd expect that anyway. We had works deluxe seats. Food was terrible service was on par with the terrible American carriers. The very first New Zealand air flight apparently set the bar too high. It was fantastic! The other 3 were nothing in comparison."
Cons: "Staff was not friendly or attentive."
Cons: "Slow service and delay exiting"
Pros: "Awesome crew! Tasty food! Comfy seats!"
Pros: "I was on flight nz10 from Auckland to hawaii 3/28th. Loved the crew, they got us on board quickly and we would have taken off on time but had to wait for 2 people showing up late. Anyway, it was a redeye so people slept for most of it and I watched movies and drank wine. The airplane was clean and bathroom were as well. It was a full flight so a little cramped."
Pros: "Very helpful check-in staff helped me arrange to sit with a friend on the trip."
Cons: "My first seat had a broken entertainment system but I was quickly moved to a new seat."
Pros: "Lots of entertainment options and friendly crew."
Pros: "Free wine"
Cons: "For how much a ticket cost, they really take advantage of you. 7.5 kilo max carry on... what a joke. My bag ways that without anything packed. It's time for some competition to right their ship."
Cons: "I got upgraded to business :)"
Pros: "Generally like the airline, and Auckland airport. The crew onboard was great, but the guy that helped me check in, and the guy that took my money for the extra rad fee were rude and bad with communicating with both me and each other. Seemed a bit clueless really."
Cons: "That I got charged $140 extra to check a bag even though it all fit under my allowed weight. Very unhappy about that."
Pros: "Loved the landing lollies :) I was in a comfortable seat for a 3.5hr flight, and the entertainment system was on par with Qantas. I've long been a staunch Qantas traveller but will remain open to air NZ when travelling to NZ in future."
Specially crew was very hard working polite, professional and smiley. Very very helpful and caring. Full marks to crew.
Cons: "On time performance."
Pros: "The cabin crew was very attentive throughout the long flight, offering water and orange juice often. Good selection of movies was available."
Cons: "Can't think of anything, everything was very good."
Pros: "Waiting time was excellent. Boarding time incredible. People treated us in very good way. Good experience"
Cons: "Honestly, this trip worked very fine. I do not have additional recommendations."
Pros: "Good service from the crew and food was good"
Cons: "Flight was delayed and there are redundant checks before entering to the gate. No internet service in the flight and was a very long flight (14 hrs)"
Cons: "coffee is to strong and to many spicy foods"
Pros: "Yes. the crew was amazing, respectful and seats had adequate leg room. Entertain equipment was working."
Cons: "Same advertisements before each movie could play were annoying to me."
Cons: "Better vegetarian food"
Pros: "Attentive and efficient"
Pros: "The crew was amazing"
Cons: "it would be better if the flight departure on the scheduled time"
Pros: "The A330, despite being an old plane, had really good recline."
Cons: "The entertainment was very outdated."
Pros: "The crew, Venyat looking after my aisle was exemplary. He kept note of when I was asleep when the service passed through. Whenever I go to the galley, he would notice and asked if I needed anything. And this is in Economy!"
Cons: "On the A350, the seat doesn't recline much. It was quite uncomfortable."
Pros: "Yes overall probably the best flight to Chennai from DC"
Cons: "Qatar Air! So refreshing to have good service just when I thought it was gone in this "modern" world..."
Pros: "Amazing airlines. Lots of food and snacks. Because of a long layover they even got us a hotel room for free!"
Cons: "Very strict luggage rules, even flying international we were only allowed a handbag on board, not our carryon"
Pros: "the staff were friendly and accomplished good travel nothing was too much for them."
Pros: "Same as earlier flight"
Pros: "We felt home every thing was comfortable from A to Z- unforgettable trip"
Pros: "Wonderful crew. Pretty nice and clean plane, I wish the normal distances between chairs were a bit bigger. My knees hurt. Flight was very smooth, landing seamless."
Cons: "Boarding in jfk is always a nightmare, and this was not any better. Huge crowds blocking the hallways, boarding started 15 minutes late, departed late - therefore arrived late and we missed the connection to Kiev, had to spend 8 hours in Doha."
Pros: "Nice,clean, efficient"
Cons: "The movie selection was not the best. There were a lot of choices but not that many newer popular ones"
Pros: "Excellent overall"
Cons: "LAX boarding was chaotic I think they should announce First people with disabilities Then Business class After that board Economy class from last rows"
Pros: "Good movie selection, very friendly crew"
Pros: "Crew and their promptness to assist"
Cons: "Vegetarian food - portion is too little. This has been the third time with Qatar and the food portion are too little."
Pros: "great service from flight attendnants."
Cons: "Old aircraft for flight from Doha to Nairobi, no personal entertainment etc."
Pros: "Entertainment is very good"
Cons: "it felt like sitting in a sardine box"
Pros: "Food was good, staff was excellent."
Cons: "Can't think of anything."
Cons: "The gentleman next to me had broad shoulders, so I spent most of the flight with my body a bit twisted, and eating without being able to move my right arm normally was undesirable. The cabin was kept a bit warm throughout the flight. We had a long wait (30 - 45 minutes after leaving the gate) before takeoff."
Pros: "Very affordable flights, good value for money. Most of the journey from Sydney to Oslo (via Doha) went qiluite smoothly)."
Cons: "The only thing I didn’t like about the experience was the fact that you can only check in one piece of luggage on economy class, and one very sour individual at the gate when boarding."
Pros: "On time flights, orderly boarding, plenty of room for carry on luggage, no overcrowding, connection through Doha airport was nice as it is not crowded and has plenty of shopping options."
Cons: "Too many crying babies on board, food was just okay, crew were also just okay, entertainment system didn’t always work, cut out well before landing and took forever to reset."
Cons: "Bad app don’t trust"
Pros: "Lots of entertainment"
Cons: "Originally I was assigned a wonderful seat but then I was put in the back by window it was very cramped and noisy. The flight stuff was mediocre and the food was not that good either. Big difference from the flight over"
Pros: "The entertainment was good without any hiccups"
Cons: "The crew was in a hurry burry which didn’t give a very good experience. I would suggest the crew to be little more tolerant and make their customers feel good.foo"
Pros: "I am taking Qatar on all international travels when possible."
Pros: "Not much really."
Cons: "The air craft was old, I was sitting on the exit row and the screen was loose and the window on the exit row was leaking. The food was bad and the service was poor. The flight attendant kept on forcing things on me rather than asking me what I wanted."
Cons: "The seats were particularly narrow and uncomfortable on this flight. Quality of food used to be better."
Pros: "We had requested wheelchair assistance. And the way helper was assisting us its not professional services. Which Qatar Airways promissi g to us."
Cons: "Helper was literally dragging two whelchairs at a one time. Means two passengers sitting on two different whelchair was pulled by one helper. I actually want to share video with airline so they will understand what they are promissing and what they are providing to their customers."
Cons: "The trays of water could come around more frequently"
Pros: "Smoothe landing"
Cons: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Cons: "Luggage items are missing."
Pros: "Boarding, the welcome on board, the food choice and quality were all excellent. The seat was comfortable and I got a few hours sleep. The entertainment screen was big and clear, and the choice of films was good."
Cons: "The choice of films and tv programmes, was good, but before watching each one i chose, I had to endure a couple off minutes of an advert- the same one every time."
Pros: "Excellent service. Good seats. I like the 3x3x3 configuration which make the middle seat bearable."
Pros: "The entertainment options."
Cons: "I didn't have any complaints. I thought everything went very well."
Pros: "Customer service was super! Entertainment package was nice, many current movies worth watching ."
Cons: "No Wifi on flight !!"
Pros: "My daughter gets airsick and one of the staff in particular was so helpful unlike some other airline"
Cons: "Boarding staff give us wrong advice to make extra money from the passenger. They also pressurized us to decide quickly. our each check in baggage was over weight 1 KG or less than 1 KG due to faulty scale at home. Instead of giving us a choice or advice that you are allowed two more hand bags. They pressurized us to make one baggage over weight from all 7 bags and harassed us to do it quickly because they are closing counter in 20 minutes. That's how they charged me another $65. Also they lied on the counter that your seats are in a row but when i went into the plane our seats were separate. Lesson learned don't trust the person over the counter of Qatar airways."
Pros: "The staff was friendly throughout and boarding was quick. There were no delays in taking off. They had also helped organize a hotel for the long layover including meal vouchers, visa, and return transfers."
Cons: "During meal times they didn't ask the person ahead of me to put their seat up which made it difficult to eat. They also ran out of quite a few meal options on the various flights I took."
Pros: "The plan really comfortable evreything was great"
Pros: "Everthing was up to the mark"
Cons: "Everything was satisfactory"
Cons: "Delayed too much except that, everything was good"
Pros: "Cathay Pacific always has courteous and caring crew. From the pilot to the attendants everyone enjoys their jobs and it shows in the amount of care and effort they put into ensuring that everyone has an exceptional flight."
Pros: "Crew was very efficient and boarding was easy."
Cons: "The flight was late."
Pros: "Good meal and serve more food"
Cons: "Line up to the plane shouldbe in short time"
Pros: "The crew carefull and the seat comfort"
Cons: "Cathay Pacific should be open direct rounte from SGN to MEL"
Cons: "flight delayed as usual"
Pros: "Crew was amazing and diligent !"
Cons: "Food could have been better with some more options available onboard!"
Cons: "No WiFi on plane. Major draw back"
Pros: "Crew was very nice and did what they could."
Cons: "Economy seats are so cramped that the couple (who were strangers to me) seated next to me (i was in the window seat) decided to 1) one would sleep prone on the floor in the foot portion of our row; and 2) the other would rest his head on ME and the armrest, stretching out on their seats. Greeeaat."
Pros: "Yup all gud"
Cons: "All gud"
Pros: "Delayed. Late notification of delay. No text notification of delay."
Pros: "flight attendants were very sweet."
Cons: "Food, late both from and back ways."
Pros: "Handing our menus in economy class was a nice touch. Service on board was very attentive."
Pros: "Again the food was excellent"
Cons: "Not enough operational toilets"
Pros: "Very uneventful flights and that is a good thing. Friendly flight crew, good food served and on time."
Cons: "The aircraft from was showing some wear."
Pros: "Flight was great."
Cons: "It’s nice to lay down, but it’s not completely comfortable. Difficult to get a restful sleep this time."
Pros: "Smooth easy ride and great business class lounges."
Cons: "They need to cater for more Europeans in their food offerings. They also need to carry enough to ensure they do not run out. Bathroom locks require maintenance."
Pros: "The food and the comfort of the seat were excellent for a premier economy seat. All the flight attendants were extremely cheerful and helpful. I have nothing but good things to say about this flight"
Cons: "I checked in online, printed the boarding passes as I know japan probably isn’t ready for phone apps for checking in. When I went to the counter, despite being the one holding all the documents (and having organized the whole travel itinerary, the staff only spoke to my husband (Whi hadn’t a clue about the journey) in Japanese. They proceeded to check us in on their computer and insisted that we use their paperwork, not mine. What a farce. What a waste of paper and my time."
Pros: "Crew provided excellent service, seats were comfortable and food and drinks were great."
Pros: "I always flew Cathy ...... since then .....the snack are always noodle and no other alternative ......."
Cons: "may be some bread .... cookies ....... chips ...... and fruit"
Pros: "I liked the fact that food was offered rather than the typical NA experience where you provide your own."
Cons: "Staff seems distant and uninterested at times."
Cons: "I was pushed to a later flight with another company because the plane was overbooked."
Pros: "Seats had good headrests with adjustable "wings" to cradle head while sleeping. USB plug below entertainment screen."
Cons: "A good half the plane was first class and business class. (This was a 15 hour Hong King to Boston flight.) They handed out a fancy menu with 4 entrees but by the time they got to economy only pasta was left. We did at least get a small bottle of water; on our outgoing flight they doled it out in meager glasses. When boarding in Hong Kong we had to go through an additional security check between the gate and the plane (that was a first...) and had our water bottles confiscated. So we were reliant on what they would give us on the plane. Seats were tight, unlike some airlines that give you a little extra room. Wouldn't fly again unless their price was a real bargain."
Pros: "Always in time for landing and take off always before schedule"
Cons: "Present long security questions and many times checkings at airport before departure specially from Hongkong"
Cons: "The toilets are small. Sinks clogged and do not drain properly. Toilet seat covers are sticky and stained."
Pros: "Food was great, and the business class 777 seats are a delight. And the captain shuts up through the entire flight --- no interrupting your sleep or movie with stupid observations that no-one wants to hear."
Cons: "The quality of the screens (crappy slow resistive touchscreens) is completely unacceptable for business class in 2018. China Airlines screens are VASTLY superior in their hardware, their speed, and the quality of their UI. And running an ad before EVERY movie --- in business?! Talk about an airline having no sense of class. That's a cheap, stupid move."
Pros: "The flight attendants we're so kind and polite. They worked very hard to be helpful to everyone on the plane."
Pros: "Friendly and helpful crew. The food was pretty good and the flight was so smooth that I slept for about 10 hours of our 16 hour flight. Can't wait to fly Cathay Pacific the next time I fly to Asia!"
Pros: "Tiny chocolate"
Cons: "Everything wlse"
Cons: "When the crew in the terminal begins moving the economy class passengers in the aircraft its all a mess. Passengers with seats in the front and the middle are blocking the hallway of the aircraft which force the passengers with seats at the end waiting with a long line.The Cathay flight from NY to HKG handle in a much better manner. They let the passengers with seats at the end go in the aircraft first so that these passengers will never blocking the hallway or making any long line.Hope the flight to New York can improve in this aspect."
Pros: "Clean plane"
Cons: "Seat won't recline"
Cons: "The crew gets annoyed when you are in economy class and asks for extras"
Cons: "Ordered a vegetarian meal that was never delivered."
Pros: "Boarded on time. Landed safely."
Cons: "Crew not very attentive to passengers. Seats are small and leg room is very cramped for a 13hour flight."
Pros: "Food was better than other airlines for economy price. Movie selection quite good as well as other options. Audio was good quality. Liked the maps."
Cons: "Limited leg room."
Cons: "flight took off 27 min late,sat in plane for over an hour waiting to go"
Pros: "Travelling with a 1 yr old, the extra leg room and space in the bassinet seats was appreciated. Service and help from staff was outstanding. Recommend for travelling with young children. Minimises the pain!"
Cons: "We were late leaving HK but that is all. Minor in overall scheme of the journey."
Pros: "This route is covered by an A350 which was nice to discover."
Cons: "Despite the brand new aircraft, the Economy section seats are not comfortable which was quite disappointing. The service could be better too. Not what Asian airlines are usually known for."
Pros: "The crew assisted my wife on boarding the plane."
Cons: "Because of her condition we should get more legroom for her."
Pros: "The crew service was very."
Pros: "I managed to miss my flight in Hong Kong (my mistake) and Cathay managed to get me onto the next flight. Thanks Cathay!"
Cons: "Food was awful flight and cr"
Pros: "For a long flight, it was comforable."
Cons: "There could have had more fruit for snacks."
Cons: "Where to begin....The flight was delayed an hr leaving Hong Kong. Then we were rerouted without notice to Newark International. Upon landing and changing our plans, we were told we were actually proceeding to our original destination in JFK. However, we have to wait for a new crew and we're stuck on the tarmac, on the plane for additional couple hrs. The experience was very aggravating, especially after such a long flight. Additionally, I find Cathays lack of transperancy with their customers very unprofessional. Sad as this is my preferred airline to flight but will take this into account for future bookings."
Cons: "Service.. Got ignored when asked for coffee. Got ignored when food choice came around. Lady sitting beside me also got same service ignored"
Pros: "The seats were comfy."
Cons: "I booked through Budget Air and was initially online able to confirm seats and meals for my husband and I online with Qantas easily. Months out my flight was cancelled and I was rebooked onto a later flight that would have made us miss all of our transfers to our honeymoon on Fitzroy Island. Because I had booked through 'a 3rd party' Qantas refused to assist me. I managed to convince budget air to change our flights. We were moved to a jetstar flight from Melbourne to cairns. I had to confirm that this had occurred and go through multiple people online to reallocate seats and food options for my husband and myself again. Only my luggage allowance was carried across to jetstar and neither of our meal allowances were. When it came to online check-in with jetstar I could not check my husband in online only myself. I spoke to multiple people online who all confirmed they didn't know why or there was no problem and we should just present ID and check in in person. When we got to the airport Qantas had not transferred the e-ticket code across for my husband's booking and this is why we could not check him in online. The jetstar staff had to try to get his original booking code from Qantas. As it turned out I had to original booking code through budget Air in my hand and had to assert this information to staff. Flying back we were able to check in online fine with Qantas. Our boarding passes printed different sizes but did not present a problem when we dropped off our luggage. When we sent to check in the staff member couldn't get the smaller pass to read and my husband had to assert that he also had it on his phone. Despite all of my online conversations the aisle seat was allocated to me and not my husband who required it because of a medical condition and the flight was 30min delayed. We won't be traveling with Qantas or jetstar, or booking through budget Air again."
Cons: "Flight attendant kept forgetting to turn the entertainment back on after an announcement. Flight attendant sounded unprofessional over PA Would like more snacks - savoury and sweet, instead of just savoury. Snack was not sufficient for a 3 hour flight landing at 9pm. Had to wait on plane while airbridge was brought to the plane so everyone could disembark - “they weren’t expecting the flight!!” Whole flight still waiting for luggage after 55 minutes of standing at carousel and only after 55 minutes an announcement to say handlers are tending to a departure and we have to wait another 10 minutes - a whole hour for luggage - take carry on only next time!!!! 4 flights collecting luggage from the one carousel!!"
Pros: "Fantastic service and overall experience on my first flight on a 787 Dreamliner. Flying QF50 with Qantas from SFO to Melbourne. Slept 8 hours. Will fly down from Sydney to leave via Melbourne in the future, such a good plane."
Pros: "Quick boarding and friendly staff"
Cons: "Could not eat the in flight breakfast as both contained wheat (I’m coeliac)"
Pros: "FLIGHT TIME"
Cons: "UNCOMFORTABLE SEATS , NO SEATS FOR FAMILIES TO SIT TOGETHER"
Pros: "Food was nice, could have been a little bigger. Staff were friendly ... well, except one lady."
Cons: "expected to need the Qantas entertainment app, so didn't pick up headphones from the terminal before departure. However, it was an older plane with seat back TVs (and less choice)."
Pros: "Despite being fully booked, the 14 hour flight was peaceful and easy. Every seat had a pillow & blanket upon embarkation, the lights were dimmed after dinner and it wasn't difficult to sleep. Staff were very friendly & accommodating."
Cons: "Smallish serves of food (dinner & light breakfast) for a long flight"
Cons: "The entertaimnet headset socket was faulty and I had to hold the jack in a specific way so I could hear the vocal channels. Sometimes it just dropped out all together. Tried multiple headsets but having the socket and jack on the inside of the armrest where it was so easily knocked by you leg was so incredibly stupid and made it hard to get comfortable or move position in the seat. First time I've ever seen this on a plane. Ok, so Qantas got us there safely but the inflight movies its what makes it bearable."
Pros: "Qantas notified me in plenty of time when flight was cancelled and automatically placed me on next available flight. Customer service was good in this regard."
Cons: "Flight was cancelled and rescheduled flight was delayed. Plane was noisy."
Pros: "Staff are always amazing"
Cons: "There were no headphones for in flight entertainment. Sure its only an hour long flight but still, some distraction from the turbulence would have been nice."
Pros: "Crew were ok"
Cons: "Food was awful and departed late"
Cons: "Little more leg room required"
Pros: "Singapore airline best for Australia"
Cons: "The most uncomfortable chair I have even sat in, I arrived home 5 days ago and my back still hurts."
Pros: "The service, politeness of staff, the food."
Pros: "Mostly everything great."
Cons: "Leg room for me a bit small. Dinner a bit mushy."
Pros: "The on boarding process"
Cons: "The plan was in very poor clean conditions. The seats were discussing to sit."
Pros: "On time. Nice cup of tea and a bite to eat. Good entertainment if you have your own device (I did)."
Cons: "Entertainment system.took a while to connect to and dropped out a few times."
Pros: "Both planes were clean service was good"
Cons: "Both flights delayed"
Cons: "Seats very cramped with 6 children sharing seats invarea"
Pros: "I liked the service, the friendly cabin crews. The food was good. We had a bit of turbulence on the way but all good. Thank you QF"
Cons: "On this particular flight, we had to wait like 30 minutes to get our baggage. Maybe because of the rain but otherwise all was good. Thank you QF"
Pros: "Comfy flight. The staff were really helpful."
Cons: "Arrogance of the crew"
Pros: "I liked everything from crew to the plane"
Cons: "Arrogance of the crew"
Pros: "Smoothed on time. Flight attendants not tired and grumpy"
Pros: "Entertainment system had a good selection of tv. Pity the sound was affected by poor maintenance."
Cons: "Jack port for sound system damaged again. Horrible pullled pork sandwich. B737 is horribly uncomfortable to fly as it is too narrow especially where the seat is level with a fuselage rib. A330 is much better."
Pros: "Good service"
Cons: "Business class seating is not of international standard. Time to put upgraded accommodation in business class on this sector. I will not be flying this sector again with Qantas."
Pros: "I was accommodated excellently as I required wheelchair access and ease and comfort as I was recovering from major surgery. The return seating in upper level was most appreciated . A big thanks to the cabin crew especially Oscar."
Cons: "When I originally had to call to organise seating requirements and wheelchair access, I was in hold for 1.5 hours before I spoke to someone ."
Pros: "Professional efficiently run airline, end to end."
Cons: "As always for any airline it wouldn't hurt or cost much more if the food serves were just a little bigger,"
Pros: "I had a nose bleed (a side effect of treatment that I had), and although it wasnt causing me great distress, a crew member noticed it and slipped me a few extra tissues without making a fuss about it. That was very much appreciated."
Pros: "Good cabin crew"
Cons: "Late again"
Pros: "Complimentary healthy food, iPads, smiling staff"
Cons: "The wait time for checked baggage in Melbourne was unacceptable ... 45minutes. This is disgraceful in comparison with other countries. It adds a significant delay to overall journey time."
Pros: "Good meal - pasta"
Cons: "Expensive flight"
Cons: "I didn't have a seat for good 2 hours from the time I boarded & was hoping that I might have been compensated in some way"
Pros: "Not much - everything was below average Q Meal worked - the miso salmon was good. shape the breakfast was almost unedible - uncooked bacon, gooey egg stuck to side of container - mushy potato cake soaked by the fluid from the tomato - you would think they would get it right after 20 years!"
Cons: "broken tables and damaged seats ( electrical cords lose) they give you a menu and have no pre-dinner drink service don't ask for a drink after meals have been served - you won't get it too much service to ask for snacks after six hours - the staff eat them and give you their vegetarian sandwiches, then other crew try to say no that's not true - one of them is lying seats are tight - especially if you are 188cm tall. they throw all the cooked mid flight snacks out after three hours of being in the oven yet they don't walk up and down the isle and offer them to you. Yeah right - 23 staff eat them themselves. same movies and TV - I do a flight every month and its always the same with maybe one or two new movies added unloading oversize in LAX - give yourself at least 1.5 hours - they are slow and inefficient. Unloading in Melbourne was ok but bags took for ever. Wish they would go to Beijing or Shanghai and see how it is done in less than 15 minutes from docking. United/Delta is looking good at this stage"
Pros: "I have a nut allergy and there are no nut free meal options to select prior to my flight. Worse still the attendants didn't bother to check the meal ingredients, something that was offered to me by the budget airline Fly Dubai."
Pros: "Didn't eat anything over airline food as it was my 3rd flight to get home to Melbourne"
Pros: "Great service, great food"
Pros: "Friendly, helpful and professional crew which which always makes for a better overall experience."
Cons: "The crew seemed to have to spend much of their time as IT consultants assisting with iPads."
Cons: "Five hour delay due to faulty maintenance at LAX. Pilot (rightly) refused to fly until maintenance work correctly completed. Plane then diverted to Brisbane to change crew, en route to Melbourne."
Cons: "The plane was freezing cold even with multiple layers and a blanket"
Cons: "Airline just assumed we had access to phones and Internet and the know-how to be able to download the Q app for entertainment. We didn't and we had read the inflight magazine (old, tired and boring) on the flight on our first leg from MEL-SYD."
Pros: "Got away on time"
Cons: "No wifi on board or entertainment"
Cons: "Food and cramped seats"
Cons: "Food, seats, crew"
Pros: "Entertainment system was good as usual"
Cons: "No food on plane due to issues after extended delay Woke up 4 1/2 hours before flight due to land with a frozen orange juice and a muffin. Too much wind to land and a final vomitus landing. Not the best."