Daily cleaning, installation of cabin HEPA filters on flights from Connecticut to San Pedro Sula
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Scores according to KAYAK customer reviews
Pros: "Crew could have been more helpful, had a 30 min layover and the gate was very far away. They could have told us directions"
Pros: "Very attentive staff"
Cons: "I have no complaints"
Cons: "Lost my bags"
Cons: "Great flight. We were delayed but the crew kept us well informed and tried to make up time in the air"
Pros: "The B757"
Cons: "The time to switch plane it was too short almost missed the plane"
Cons: "The DCA airport was having some problem. 1.5 hours late. Not very good."
Pros: "The pilot did an awesome job of welcoming travelers and keeping them updated on the flight status."
Cons: "I sat almost to the back and there was not enough lunch by the time the crew made it back there so I had to eat breakfast instead of lunch."
Cons: "Cheerless stewards could perk up."
Pros: "Flight was smooth"
Cons: "More leg room"
Cons: "K a y a k. Booked tickets on WestJet for us, but we were never told that check in and reservation was to be manage through delta so checkin was difficult and we ended up with poor seats because we were not given any advance notice"
Pros: "Great crew. Seat was not too bad."
Pros: "I liked the wide variety of movies and snacks available."
Cons: "The kid behind me wouldn't stop kicking my seat."
Pros: "Delta’s crew is always the best. On schedule"
Cons: "This was a 2 hour flight, some entertainment would be nice..."
Pros: "The crew was amazing and the food was good - the only bummer was that since we were in the second to the last row of the plane we had no choices left for supper."
Pros: "It was early arrival"
Pros: "The staff was very nice and helpful."
Cons: "My husband and I could not fit in the seats without our shoulders being on top of each other. My shoulder was in the aisle way. I am 5’8 and my knees were up againstthe seat in front of me. Our flight from CVG to DFW had none of these problems."
Pros: "That I arrived safe."
Cons: "My seat didnt recline my back was in a lot of pain so was my neck. After getting to L.A at 9:52 a.m didn’t get out of the plane till 11:05 then the baggage claim was noted on carousel 2 when in fact it was carousel 3 when I asked a worker she said “I dont know ma’am” waved me off and kept walking. Terrible."
Pros: "New plane with great entertainment arrived 30 mins early"
Pros: "Food was great as was the selection of movies available. The seat was comfortable and had enough leg room."
Cons: "Lines was confusing and the various boarding tiers were not announced properly (Delta One, Sky Priority, and Zone 1 were all together and Zone 2 started boarding way before the priority lane was finished)."
Pros: "The crew was friendly and we arrived earlier than expected"
Cons: "Seats are too tight and too expensive to upgrade."
Pros: "2: 1/2 delay"
Cons: "They put us on the plane after waiting 11/2 hours, we all had to deplane as the mechanical problems were not done correctly. We waited another hour to correct before leaving. The gate agent was able to get me on a later connecting flight to Charleston. That was a positive."
Pros: "Clean plane, quick turnaround"
Pros: "The plane was an older model but staff allowed main cabin to use 1sr class bathroom."
Cons: "The choices of free snacks were limited. They should also give more than 1 package of peanut."
Pros: "It was very quick! Great service."
Cons: "We need more food options and a little bit more legroom."
Pros: "Crew was friendly, flight ran on time."
Cons: "Can you make the seats any smaller? Cabin space is tight and for people who suffer from claustrophobia it makes it difficult traveling. More cabin space with raising the fares would be great!"
Pros: "Not much"
Cons: "Seats very uncomfortable no room to move"
Pros: "No waits, front desk personnel were helpful about baggage accommodations. Clear communications."
Cons: "No issues."
Pros: "Flight ifself was okay once on the plane"
Cons: "5 hours delayed for no apparent reason. Understaffed in SJC to handle this."
Pros: "Super nice flight attendant. Really made all of us (business travelers, retired military folks, family with little kids heading to a wedding) feel welcomed and happy. Great experience."
Cons: "Delta allowed flights with empty seats going to the same destination to take off without trying to fill them w passengers who were delayed on other flights. Our flight was delayed more than three hours, and it’s a shame that some folks could have been accommodated on that flight but were not."
Pros: "Easy work trip and with the storms coming in I was able to get out early without fees"
Cons: "Snow storms. Not a fan."
Pros: "direct flight from bdl to cun."
Cons: "reclining seats that doesnt give much room to person behind recliner"
Pros: "The plane was new and very comfortable. Free entertainment and plug for charging electronics. Love this airline!"
Pros: "Great pilot.."
Cons: "Jam packed too small and the lady flight attendant was to bossy and not that welcoming, she was more interested in being more of a drill sergeant than the comfort of the passengers"
Cons: "They said we would get there on time even though we took off late so that what we told our ride. Ended up about 30 minutes late. Did not like that."
Pros: "Funny people at the gate, all was smooth and on time"
Cons: "It was too hot in the cabin, which is unusual (usually, I freeze)"
Pros: "Crew Entertainment Service"
Cons: "Boarding on most airlines is a bit chaotic they always call out zones and often they aren't listed on your printed ticket otherwise was ok"
Pros: "Crew was good. Flight was early."
Cons: "Poor booking experience."
Pros: "Free movies was nice, service friendly."
Cons: "Long flight but shorter than scheduled, awesome."
Pros: "Absolutely nothing."
Cons: "These people are reprehensible. They refused to cancel and refund our tickets when the bride-to-be in a wedding we were supposed to go to was diagnosed with cancer and the wedding was cancelled. Every customer service person we dealt with was uncaring, incompetent, and completely useless."
Pros: "Who could ask for more?"
Pros: "Business as usual and we actually arrived abit earlier than projected. Cudos to the pilot and crew."
Pros: "Delta auto-booked me so I didn't have that worry once I arrived in Atlanta."
Cons: "Their system gives too-short layovers so any delay at the point of origin means a risk of missing connections. Many people on my flight were worried about connections because Delta delayed our start by over 30 minutes to "change a switch," whatever that means. Then for passengers with short connection times, they should NEVER be seated in the rear of the plane when it takes 20-30 minutes for the rear-seated passengers. Not very consumer-oriented."
Pros: "Brand new plane"
Pros: "I would like the airline service to do more for our veterans. Especially the 100% disabled veterans"
Cons: "Seats not comfortable enough"
Pros: "Crew was nice and friendly."
Cons: "Plane was not cleaned well from the previous flight and looked dirty from being overlooked for so long. There was garbage in my seat back pocket and the overhead areas all looked dirty as if they were never cleaned at all."
Pros: "Friendly staff. On time departure and arrival."
Cons: "Flight cancelled at 8:30 p.m. the night before when we were going to bed at the airport. Ability to get rebooked a nightmare."
Cons: "I purchased my tickets about 5 weeks before my trip and got to the airport 2 hrs prior. I recieved no seat assignment, just a boarding pass that said request seat. So I requested a seat. Then the people were rude and told me to come back, so I did about 45 min later and asked again, they were rude again and said come back later. The third time I got s seat assigned but again, they were very rude. Won't fly delta again."
Cons: "Shitty service, and made me miss my flight."
Cons: "Ladying calling out the plane numbers i could barley understand her"
Cons: "Be on time"
Pros: "everything was good"
Cons: "I’m not sure"
Pros: "Booked week ago, expensive but seating was comfortable, crew first class, in economy."
Pros: "Ne’er front of plane for easy on/off. Payed extra for extra leg room."
Cons: "Flight attendants were overworked on a full flight."
Cons: "did not deliver baggage to Glasgow"
Cons: "Bush league kayak"
Cons: "Yo actually take off on time"
Pros: "Help with check-in"
Cons: "More friendly staff on airplane"
Pros: "For a long-distance flighty the seats were so cramped. They wanted me to pay $100 to move to an open window seat next to me."
Pros: "The crew was really nice and helpful."
Cons: "The flight was delayed for awhile and there was little information on an ETA of when we would be able to leave."
Cons: "They canceled my flight. And they keep us at the airport until 10pm to tell us that flight got canceled. The worst part was they offer us to we buy with with “discount” embarrassing. They could tell me at 6pm that flight is canceled and to find other way to get to nyc."
Pros: "The plane was very comfortable and clean. The seats were larger than those on other economy flights. In flight wi fi entertainment was great, as long as you have a device."
Cons: "The flight was delayed from 9:35 PM to 10:15. No announcements were made at the gate. We were all standing around (no seats left) and only had text or email notifications informing us. I overheard crew say it was entirely avoidable, and the fault of some crew that weren't at the right place on time"
Pros: "Newer plane, wifi worked well, coffee good, not sure if it was on time, but it didn't matter to me. Friendly crew. Smooth flight."
Pros: "Friendly flight crew on full flight."
Cons: "Late take off"
Cons: "We had to switch planes for the first flight out of the day. The plane had a technical issue and was not repaired during the night that had just passed. Absolutely ridiculous!"
Cons: "Seats were very uncomfortable and that must have been the decision of the airline. We landed early and taxied and waited for a long time, more than 30 min until we actually pulled up at gate, also the airlines fault."
Pros: "Great no complaints"
Pros: "The flight wasn't full and so there was more space to spread out than is normal on long-haul flights."
Cons: "For the second time on a Madrid/JFK flight in two weeks, overhead lights were broken for some seats, which is absurd for a 7.5 hour flight. Luckily, my flight attendant was kind enough to allow me to change seats to one in which the overhead light was actually working. Unfortunately, the plane was so busted that even though my overhead light was working, the headphone jacks in both of the seats that I had access to went off in the midst of food service, and as far as I could tell was never reset. Finally, and most appallingly, one of the flight attendants was completely out of control, and during the boarding process repeatedly and loudly scolded passengers. During service, she rammed the food cart into multiple seats so hard that food flew out of it onto the floor. Rather than apologizing to the customers whose seats she had rammed, she laughed loudly"
Cons: "The fact that luckily we checked the night before and had to drive to philly to catch flight"
Pros: "Flight, crew, seats (although we paid extra for them) food were terrific."
Cons: "Nothing negative!"
Cons: "Requested a cup of hot tea during beverage service. Received a cup with the tea bag, sugar and creamer, and was told that they would return with the hot water. They completed service and I had yet to get the water. Reminded the flight attendant twice more that I was still waiting for the water before they finally brought it."
Pros: "Legroom, interactive lcd screens on seat headrests. Would fly again, affordable as well."
Pros: "Nice and clean and seats were comfy"
Cons: "No outlet to charge devices"
Cons: "there was screens but no movies or anything"
Pros: "Good flight attendant. Flight landed earlier than anticipated."
Cons: "They nearly took my carry on with the other checked bags when leaving the flight. It clearly had a carry on tag. Unforced error!"
Cons: "Seats are getting more and more uncomfortable"
Pros: "Nothing. Someday the airline industry will be disrupted and we'll all remember this and say, "can you believe what we used to put up with, and how expensive it was?!""
Cons: "No decent food available, they ran out. People allowed to play movies loudly with no headphones for 5 hours straight. Uncomfortable seats with no cushioning."
Pros: "On time flight, bags made it fine and didn't miss even though we had a short layover"
Pros: "No hassle"
Cons: "I wasn't allowed to check in online and couldn't find out the reason for that"
Cons: "Delayed like 5 times, finally canceled. Rerouted thru additional stops than bought."
Pros: "Great flight overall. Crew attentive and helpful. Food and entertainment were good and available throughout."
Cons: "Planes were identified to have mechanical or electrical issues after leaving the gate for flight from Philldelphia and to Philadelphia. Things were ultimately fixed but with significant delays. Crew as very accommodating during this time however."
Pros: "The whole crew was great. Made the trip go buy quickly."
Cons: "It was one hour late."
Cons: "After having my flight delayed 4 hours causing me to miss my connection, I was placed stand by on a different flight through another city so I could try and make it home on time. I was the first person in line for stand by, but the flight was full so I knew it was a long shot. Waiting at the gate, I was excited because one person didn't show and they were giving him a two minute wait time before I could board. During this wait time a woman passenger came over and said she had just been given a ticket change at the gate counter. The agent at the gate was furious because the flight was sold out and said the woman should not have received a ticket, but should have been placed on stand by. She went over and scolded the other agent for this mistake. Okay, so she should've been placed on STAND BY behind me in line. After the unprofessional arguing between the two agents, they both admitted it was a mistake and she should be second in line for stand by, BUT they did not honor this and placed her on the plane bumping me. Needless to say, I missed my connecting flight because of this and extremely inconvenienced my family and in addition had to pay an extra 75 dollars out of my pocket to keep my dogs at their kennel an extra night because I arrived home 5 hours after expected. I understand that flights end up getting delayed and the agents are doing the best they can to accommodate travelers, but admitting a mistake and not fixing it to make it right is unacceptable. I notified American Airlines of my situation and only received a form letter with enough miles to get me 1/8 of a flight. I don't even care about the miles because I don't plan to ever fly with them again, I want the money for the dog kennel I had to pay extra. I was visiting my husband who serves in the US Army causing separation from our family for long periods of time and this extra headache and expense due to the mistake of American Airlines was disheartening."
Pros: "The plane boarded quickly and on time, the flight went smoothly."
Cons: "The plane seating layout was crammed. I had to sit uncomfortably the entire flight to avoid cuddling with the passenger next to me. Total sardine can."
Pros: "Everything.,Avianca crew was really great and helpful."
Cons: "The food was cold ,if not great service."
Pros: "Crew was nice"
Cons: "I would like to be able to let the passenger next to me to close the shade. He slept , the sun was not in his face ."
Pros: "Very efficient boarding, comfortable coach seats, good crew"
Cons: "No food! except pretzels and sandwiches for purchase. I didn't purchase a sandwich but on the outbound flight, the two guys next to me did and were both vocal about their disappointment with what they received for $9. And they were strangers who didn't talk to each other the rest of the time, so I think they meant it. Also, entertainment: they had a movie on the pop-down screens, and 4 free movies to stream to your device using on-board Wifi, as well as 2 TV shows. So maybe I'm being harsh. But it was a transcontinental flight and they didn't have headrest screens loaded with movies. Is this only for international flights? The movies were bad, or at least not appealing to me ('Keanu' and 'Zoolander 2'). It was possible to pay for additional movies, but who wants to do that? It was sort of the EasyJet model, where you get good basic service but pay for everything additional that one gets for free on Delta. Maybe that was reflected in the price I paid for the ticket, but I was expecting that AA would be in the same league as United and Delta. One nice perk: free wifi for T-Mobile customers, including me."
Cons: "The departure was delayed. And is unbelievable you are charging baggage"
Pros: "New plane"
Cons: "Crew was ten minutes late"
Cons: "The seats are terrible. On the first leg I couldn't use the back of the seat. Four hours hunched over in a tiny space is not fun."
Cons: "Not updating flights at the airports or apps, our 3 flights that we tried to take to get us home were canceled I had to fly stand by ALL day Saturday, went through security three times, and have been standing at a ticket counter for ANOTHER DELAYED flight. I am disgusted and will NEVER fly American again and will let friends and family know to fly SOUTHWEST"
Cons: "Terrible side to side of aeroport to get conetion fly with out time"
Pros: "The flight attendants were so nice. They were genuinely kind and helpful to the passengers."
Cons: "The overhead bins are small"
Pros: "Frequent flight updates"
Cons: "Could not hear gate instructions when standing in hallway."
Cons: "The flight from ROCHESTER to Philadelphia was noisy and sounded like it was going to fall apart... No drinks..: worst flight I've had Flight from Philadelphia to Charlotte NC was outstanding"
Pros: "The seats were very comfortable.. the service was responsive and friendly!"
Cons: "The actual flying part was smooth.. and all that flying can be expected.. my only problems were with flying thru Chicago.."
Pros: "Nice attendant."
Cons: "Very late."
Cons: "Old plane"
Cons: "What happened to complimentary snacks?!"
Pros: "I would love to take off and make it to my destination next time instead of sit in the airport for 8 hours strung along by the employees saying the plane will be fixed."
Cons: "The seat in business class was small."
Cons: "Check in was with a new trainee and she was not sure how to put in our TSA - we got sent around to other people quite a bit. Plane was late and we almost did not make our connection in Dulles"
Pros: "All the flights were on time and the pilots terrific. They came on with information and advise. I especially liked the pilot on the travel from Hartford to Denver. he was humorous but very polite and congenial."
Pros: "On rime"
Pros: "Very little"
Cons: "Crowded planes, problems with efforts to upgrade, no room in the seat"
Pros: "It was ok"
Pros: "The crew need to be more profesional special to the line going back and forward to Honduras"
Pros: "The trip home went without any delays and was quite pleasant. Everything worked out well and I have high praise for the service"
Cons: "Everything was fine. Nothing to complain."
Pros: "Staff at the ticket counter was friendly enough to me personally, although was extremely reactionary to the restless crowd. I am glad that I was able to be rerouted to another destination where I could be driven home within three hours. Good food boxes on the plane (I had the Tapas). Friendly crew onboard."
Cons: "No offer for any sort of compensation for significantly altered travel. Even just a stock email acknowledgement would have been nice. Expensive wi-fi options on the plane, electrical outlets for only half of the plane."
Pros: "Everyone was pleasant."
Cons: "Delays due to staffing issues led to missed connection and 7 hour wait for next available flight."
Pros: "I did not like any part of the trap maybe when they offered us some preferences that was included in the fly that's about it"
Cons: "The flight was 3 hours delayed the text message updates said we're not accurate"
Pros: "No delays, kind people, fast flight, what's not to like?"
Cons: "Our flight got cancelled three times before they finally switched us to Delta. We missed an entire 2 days of our vacation that we haven't got reimbursed for. One of the agents that worked for United Airlines put her hands on my friend that I was traveling with and the police got involved. It was an horrible experience and no one was trying to accommodate us for our troubles what's so ever. I will NEVER fly United again. A waste of time and money."
Pros: "No flight delay"
Cons: "Food, Wi-Fi, entertainment"
Cons: "No complementary food is provided. Just some mini snacks."
Pros: "The crew was nice"
Cons: "I was stuck between two very large men on a flight where there was apparently no air conditioning. I could barely breathe for how hot it was."
Pros: "I could not find anyplace on the United reservation to enter my TSA Pre check number. As a result, even thought I am 80, I had to wait in line and disrobe at Hartford CT airport."
Cons: "It would be helpful if Kayak or airlines could highlight or include the TSA Pre number automatically on check in."
Pros: "The roominess of the sets on this plane were excellent and the stewardesses were very friendly and accommodating ."
Pros: "I like the television system"
Pros: "Early boarding for families"
Cons: "Ridiculously cramped bathrooms"
Pros: "Fast unloading of plane."
Cons: "Slow boarding, no snack choices."
Pros: "I liked that I personally wasn't beaten in the face"
Cons: "I don't like United. They can suck a fat one."
Cons: "From SPS TO USA they let me bring my carry on laptop hand women hand bag, going back from Houston to SPS they didn´t allow me to have all of them.....another passegers had 3 things......need to standardize and let women hand bags be allawed to travel inside the cabin as well carry one-laptop.....teh way teh employee refers to mee was kind of dessapointed telling me that is teh way it is.....in Houston..."
Cons: "Seat was very uncomfortable and window was tight on the shoulders."
Cons: "Flight was canceled and both service desk and over the phone customer service took over an hour so I paid out of pocket to rebook with another airline."
Pros: "Short lines, rapid boarding, on time, & courteous agents!!!"
Pros: "Everyone with United were courteous and professional. The flights were on time as well. Would fly with them again"
Pros: "I liked the fact another passenger was willing to switch seats so my husband and I could sit together."
Cons: "I didn't like the attitude received from the person at the desk at the gate. My husband and I looked at our tickets and were surprised to see the seat assignments I had chosen when I purchased the tickets were not there and instead the boarding pass said "see agent". She then assigned us seating in separate rows and handed us new boarding passes. No explanation. We looked at them and handed them right back and said no thank you, we had purchased tickets together. She said, "this flight has been oversold" and motioned for the next passenger to step up. This really upset my husband who told her, "Wait, we are not finished discussing this!" He went on to explain to her we purchased our tickets together with seat assignments - Together. She then said if we didn't reclaim them when checking in, 24 hours prior, the seats then became available again. What kind of logic is this?! Ugh! If I wanted to be treated like cattle I would have stuck with Southwest! We. It's back to Southwest for us. At least they are up front with their rules."
Pros: "Very nice flying out of Bradley. Flight was ahead of schedule (weather, of course, helped) Pilot was helpfully informative and friendly. Crew very pleasant."
Pros: "It was awesome, I could travel on Gold gropu for a chrap pice! Simply great"
Pros: "The weather in CT was inclement but the pilot made up time getting to DC and the connection to Seattle arrived ahead of schedule!"
Cons: "Plane was small ... Wifi not available on one flight"
Pros: "The point where I got off the plane forever"
Cons: "Literally every thing else"
Pros: "The United app was awesome so I could watch movies on my phone during the flight."
Cons: "My first flight was delayed and caused me to miss my next flight which forced me to have to stay over night in a hotel and take a new flight the next morning. I had to pay for all the extra costs of the hotel, taxis and food. It was very frustrating that they didn't hold the plane just a few minutes since there were a lot of passengers ( including myself) who ran to the gate."
Pros: "It was ok"
Cons: "Very bery bumpy ride I had motion sickness"
Pros: "Fight on time. Minimal turbulence. Effecient flight sttendants"
Cons: "Pesky kid sitting next to me who cried, whined & spilled his orange juice on me!!"
Pros: "The United Wi-Fi that I paid for with my frequent flyer miles and the free entertainment via the United App"
Pros: "sufficient space for luggage overhead"
Cons: "too much chatter among crew, especially during boarding and disembarking rest rooms too small - claustrophobic additional, and roomier rest rooms could help wish announcements could be delivered more slowly, better enunciated, and less slurred; often cannot be understood; one often has to guess the meaning more smiles and friendlier tones and attitude could help having window seat can be very inconvenient when leaving one's seat"
Cons: "Flight was bumpy all the way to Newark , didn't like that"
Pros: "Quick short sweet flight"
Cons: "Boarding late"
Pros: "They checked my carry on at the gate in Hartford and said it would go through to me final destination and it wasn't in Cincinnati when I arrived. In fact that was yesterday and I still don't have my luggage."
Pros: "Free food and drinks!"
Cons: "Pug face"
Pros: "Flight crew apologized for delayed flight and minimal amount of food / drink available on flight."
Cons: "Plane several hrs. late. Missed connecting flight to Sacramento. Flying to attend my Father's funeral. Ended up flying to SFO so I could be within reach of drive to Fresno. Now have had to pay for hotel near SFO because of late arrival. Also having to pay $200 extra for rental car because return flight departs from Sacramento and not able to return rental car from originating rental location."
Pros: "Not much."
Cons: "Flight was cancelled. Stayed on hold for over 2 hours to rebook."
Cons: "If the flight wasn’t so packed"
Cons: "Baggage claim took over 1.5. That’s unacceptable"
Cons: "On her way here to Chicago. Airline left my sister at Houston for two days with no fly to Chicago. On her way back. They lost her suitcase and nowhere to be found. This is the worse experience ever. We will never use this airline again. So disappointed..."
Pros: "The lady next to me said “if these seats get any smaller you’ll have to be 10 & under to ride!”"
Pros: "No, the seat is not comfortable. Only 40 pounds for the luggage?? Not good.."
Cons: "Increase the pounds for at least 50. Add the neck pillow at least to the seats. Little space for the legs. In overall at least it comply with the purpose"
Pros: "Our seating pass was upgraded at the terminal at no extra cost."
Cons: "Window seats would have been better."
Pros: "Early departure and early arrival!"
Pros: "The crew was very nice and the seat seemed more comfortable than another airline I was on."
Cons: "Nothing. It was perfect. Smooth landing as well. Great pilots!"
Pros: "Great service Good patience Great experience"
Pros: "Got there safely"
Cons: "Cramped, disorganized seating. No fault of the airline but sat next to rude, loud and unhygienic travelers. The check-in process was awful as well. I approached the Spirit counter because I was having trouble with my app. When I asked for assistance the girl at the desk only said and repeated "boarding passes must be printed at the kiosk" as if she didnt want to be bothered or that's all she knew how to say."
Pros: "On time flight"
Cons: "Lounge restrictions, most airlines let us take a carry on and a personal item with no cost"
Cons: "I purchased a seat and someone else was sitting in the seat. I had to be reassigned to a different seat."
Cons: "Having to wait 45 minutes for baggage"
Pros: "Fun staff, friendly service, on time."
Pros: "Comfortable seating with the $50 increase for the bigger seats with extra leg room."
Cons: "Nice flight...but the two plus hour delay was awful."
Pros: "The price"
Cons: "The trip got canceled due to unrest in Nicaragua, but they wouldn’t give us our money back, even though we had bought flight insurance. This is a scam!! Do not use them ever!!"
Cons: "Arrived at airport after receiving messages of a delayed flight only to be turned away to fly! Spirit advised although my flight had been delayed three times between 4-7pm I needed to arrive at the airport 1 hr before my initial time to fly (6:15). No refund no options other than to file a complaint! No trip happened as a result of this"
Pros: "on time"
Cons: "cost of luggage is rediculously high"
Pros: "the plane was half empty so I was able sit in isle seat"
Cons: "that I had to pay $55 For luggage i had small bag with my snacks , map and small feel an table. I also had a small bag for 5 days of clothes but had to pay $55. no savings here."
Cons: "Didn't like the waititn for the luggage"
Cons: "Love everything"
Cons: "There is no hot or any complementary food. There is no entertainment provided on Spirit planes."
Pros: "Great flight Just wish sears where a little more padded"
Cons: "Seats not enouph padding on the butt area"
Pros: "Overall positive experience with boarding and in flight. Might have gotten lucky but my flight was very peaceful and arrived 40 minutes early."
Cons: "Spirit airlines isn't up front with their baggage fees and everything that is not included in your original ticket price. After 200 to book I had to pay an additional 40 each way for my one checked bag, 20 to pick a seat next to my travel companion ect. Without the early check in it's even more. Would have rather known the expenses before the 24 the early check in, might have booked a different carrier. Just felt deceived by all the add-on fees after booking"
Cons: "Chairs just I little hard"
Pros: "The price of the ticket Arrived early"
Cons: "No WiFi option. Have to pay for everything little thing. Seat r very uncomfortable. The floor was filthy."
Cons: "I didnt like the $50 charge for each suitcase. I didnt like that they charged $3 for a snack and another $3 for a soda! The 45 minute wait to get our suitcases was crazy."
Pros: "On time and reasonably priced"
Cons: "Bag fees are steep with only 40 pounds allowed before another $30 increase over 40..."
Cons: "I had to postpone my trip and was hit with all kinds of penalties from Spirit Air."
Pros: "Easy and affordable. Clean"
Cons: "Seats were uncomfortable after a while."
Pros: "Flew spirit only a matter of time til they will charge you to use the restrooms!!"
Cons: "Plane was very crowded and uncomfortable; no way to fly✈️"
Pros: "The flight attendants were helpful, had a great sense of humor and I felt really good boarding."
Cons: "The seats aren’t the best, it’s too close for comfort but you get what you pay for."
Pros: "I liked that it was a newer aircraft and the flight itself went well."
Cons: "We paid $110 for two carryons and sat in last row of plane(not willing to pay another $50 to choose our seats). So cramped you cannot move at all once you sit. This is not an airline you take if you want to be comfortable."
Cons: "Finally landed after leaving late. Sat 20 feet from gate for about 30 minuets"
Pros: "Everything was spectacular. Thanks."
Cons: "Nothing was bad. Thank you Spirit"
Pros: "I lucked out and ended up with a whole row to myself. Slept like a baby :)"
Pros: "Friendly staff. Good take off and great landing"
Cons: "Confusing rules"
Pros: "This is not a comfort/luxury airline experience. It was, however, efficient, timely, and had pleasant staff. The seats are not comfortable and the $8 ones don't recline or have much cushion. It was great for the short flight from CT to SC."
Cons: "The seats were not exactly uncomfortable but could have been better, and didn't recline."
Pros: "Staff was very receptive to us on our honeymoon"
Cons: "Staff was friendly"
Pros: "Service with a smile and great attitude!!"
Cons: "Service with a smile and great attitude!!"
Pros: "The whole experience from checking in, to departure when smooth. No waiting time."
Cons: "It was a smooth flight, and early which is a plus."
Pros: "Friendly crew"
Cons: "Baggage check.. computer was down.. 2 people checking & 4 standing around while the line got longer & the flightvtime was getting closer.."
Pros: "No waiting times Fast boarding Absolutely love that Spirit has arrived to Bradley airport and flies direct to FLL"
Cons: "No WIFI on board"
Cons: "I checked in online and thought I was all set but once I got to the airport still had to wait in line because I was checking a bag. What is the point of having the set up if there is no staff to facilitate drop and go checked bags?"
Pros: "I found a great price for my tickets...."
Cons: "Unfortunately the price for a carryon outweighed the ticket price. I checked online and it said $25 and up for a carryon. At the airport they were all the same price of $52, not to mention they had the worlds smallest carryon dimensions so I had to check my backpack! Won't be flying with them again"
Cons: "I was given no warning that we would need to pay over $50 per bag at the airport! I was shocked and unhappy."
Pros: "The price was okay; attendants pleasant"
Cons: "cramped, loud cabin noise, glad it was over and am nervous about return trip; I've heard about many flight issues; not feeling confident"
Pros: "Cost more an we thought"
Pros: "Ease price trip time overall great! Would do again!"
Airlines flying from Connecticut to San Pedro Sula have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Connecticut to San Pedro Sula
Masks required on board, masks provided on flights from Connecticut to San Pedro Sula
Social distancing seating
Middle seats unavailable to book on flights from Connecticut to San Pedro Sula
Testing for antibodies, testing for symptoms for flights from Connecticut to San Pedro Sula
Waiving of change fees. Search flexible flights from Connecticut to San Pedro Sula