We where skipped for this flight will not head to Panama until tonight..
They didn’t have any headphones for the entertainment screen and their USB port didn’t accommodate a USB-C for more modern phones. The food was just ok. The staff was friendly but the seats were very uncomfortable for a full flight.
I had to run from the end of terminal one to the end of terminal two to make the connecting flight....probably a kilometer. No electric carts were available. I'm 76 and literally had to run to make the connection at the last minute. The connecting time was absolutely unrealistic. When Last Call was announced, I tried to get other Copa gate staff to call Gate 221 to let them know I was on my way, but they said no. I came within 1 minute of missing the flight.
I was flying business class, and the French fellow passengers were super noisy. It was not a comfortable flight. And the crew was not helpful.
Boarding was a mess, they call all priority members without distinction so gold, platinum, silver were all mixed together in a long line which defeats the purpose
Entire experience from check in to landing was amazing the flight crew was excellent and friendly. Seats were comfortable.
Boarding was confusing from staff telling going to preboard and than to group 1 Airplane was not cooling at the beginning
Copa stranded us ans then tried to charge us thousands to leave Panama.
Friendly flight team and seamless travel from one stop to next.
Just a minor inconvinient with weather delay! but not Copa's fault
It was a great little flight, very cool to be in such a small plane, I’ve never been in one. No fruit or entertainment of course I didn’t expect any, plane was on time and crew was great and helpful.
We do not like to board by shuttle then off the tarmac
The employees at the gate were not communicating, they preferred to give the upgrade to pilots and not to the elite passengers Every flight I more disappointing, clients shooed be priority instead of other employees even if they are pilots, there was plenty room for pilots in economy
After boarding, there was a small issue with the aircraft which caused a delay of about 45 minutes. During boarding and while passengers were being seated, the plane was being refueled. There were also a lot of unusual noises during the flight, which was not very reassuring. In addition, there was no WiFi or entertainment available.
We waited for one hour to deboard the plane after landing. That could be better
This low cost airline looks and fells more like a local bus. In a 6 hour flight not being able to recline a seat is torture. The only thing available with no charge is a glass of water provided by, mostly, rude staff. Our luggage didn’t arrive
The incoming plane was late and no information was shared. They even announced we would board in 10 muntes 40 minutes prior to the plane arriving, and the website said until takeoff that we had taken off an hour earlier
Horrible. They canceled several flights and kept pushing us to different flights. We were 12 hours in the airport with no compensation and not even a single apology.
delayed rio bogota - delayed for 4 hs from bog to mia. the seat are too small
No comfort at all. You should add at least 1 meal or a bottle of water. I wanted to buy one sandwich and everything was gone.
Avianca: you pay for a high-end flight and you fly like a low (very low) cost!
