Problems with a missmatch between sits in checkin versus real location on the airplane
I liked the meatloaf the chicken was awful but the plane was on time and got there and the staff was nice.
The flight was delayed twice and I could not speak with anyone at the airport about checking in. The phone number to Copa - the customer service agents were polite. They are just limited at helping because they are not at the airport
Copa stranded us ans then tried to charge us thousands to leave Panama.
Friendly flight team and seamless travel from one stop to next.
Just a minor inconvinient with weather delay! but not Copa's fault
Copa delayed the fight three times. We ended up flying about 24 hours after the original time.
Copa performed as expected for the amount of money I was willing to spend for the flight; it wasn’t exceptional but it was not bad in any way either. The crew was good; friendly and straightforward. The food was airplane food, so no expectations there and the entertainment was lacking but that was my fault for owning an IPhone with a charging port that’s not compatible with the rest of the world. I’d fly Copa again.
No boarding announcements leading to the usual confusion and people trying to board before their group number.
la atencion en el avion fue excelente, la facilidad del checkin es muy buena.
It was a great little flight, very cool to be in such a small plane, I’ve never been in one. No fruit or entertainment of course I didn’t expect any, plane was on time and crew was great and helpful.
The employees at the gate were not communicating, they preferred to give the upgrade to pilots and not to the elite passengers Every flight I more disappointing, clients shooed be priority instead of other employees even if they are pilots, there was plenty room for pilots in economy
The incoming plane was late and no information was shared. They even announced we would board in 10 muntes 40 minutes prior to the plane arriving, and the website said until takeoff that we had taken off an hour earlier
Purchased a business class ticket and got a economy seat with center seat blocked they call it business. 3100usd ticket on a flight where economy costs 500usd The biggest scam insult have had on a regular airline. Avianca should be in the low cost category and kicked out of Star Alliance. I want the difference to be credited. Ets see what Avianca does. No reply so far. Avianca = low cost airline. Beware
They charged me $120 to check one bag and then charged me another $120 for a carryon. Ridiculous!
Same experience, very poor food, drinks or entertainment while flying. There are some products offered to buy but only using debit or credit cards . No friendly for seniors or people without cards.
The flight was late olmost 3 hours , they send me to Cartagena … I suppose be in CR at 9 am , I fluid to Costa Rica at 5 pm …
There was no bag included in the reservation. The price was double. Not properly advertised
They could offer food and drink without having to pay extra for it,
Flight departure late. Got late in Colombia making us take a different flight next day. Avianca airport crew messed up my ticket so when a I got in Brazil I didn’t have a ticket for my destination. Had to buy a new ticket out of my pocket.
Avianca was organized in boarding and disembarking and all announcements were made in both Spanish and English 👍🏼
