Did not like that we couldn't complete check in on-line without providing pictures of our passports. Worry about identity theft. We had no delays and boarding was handled In an efficient manner.
I liked that my son and I were reseated next to each other (we had different bookings). I liked that it was a directg flight and mostly on time. I liked that you provided pillows and blankets. Flight attendants were generally courteous. The messaging through wifi did not work well. The food was not good. Seats are very narrow and I felt slightly claustraphobic in the window seat.
Outstanding service, great food, friendly & efficient crew, safe & comfortable flight
Staff are not helpful, our flight was cancelled due to aircraft problem
Staff members were not helpful they ignored all calls for an attendant.
Overall great. I was forced to check my carry-on backpack from EWR to BOS but it came out on the luggage carousel so fast I didn't even get delayed for my pickup.
United Airlines changed my flight 5 hours before I arrived at the airport. This messed up my entire day that I arrived in Japan.
The flight attendant was very kind and offered my son a snack for free.
WiFi never works on any flight and the attendants can never get it to work. You would think paying so much for business/first would give WiFi. Also, the food in business is really poor these days.
Everything went smoothly and even though flights were being canceled all over mine took off and I was home for Christmas! We had a slight delay but crew made it out quickly. Seats are slightly uncomfortable but it’s what ya get Overall great flight
Delayed flight led to missed connection which led to new flight with 3 hours of delay so our family of 5 went from a 7pm arrival time to 1am Absolutely terrible yet again.
On time departure & early arrival. Made a long day much better.
Luggage took too long go get off plane in Knoxville. Was almost 45 minutes after the flight landed.
Initial flight had an engine overheat - returned to DFW. Had another plane ready, but crew timed out. Had to wait 5h for boarding. Fully boarded and pilot says plane is not flight worthy. Deplane and go to the other end of the terminal. Wait an hour to board third plane because the crew couldn’t leave the second plane because no wheelchairs were brought to remove passengers. Finally take off and there is no catering (in flight service) even in first class. Very much an AA failure.
We arrived 25 minutes early only to be told our gate was occupied and so we sat for close to 30 minutes to pull into a gate. That’s not an early arrival!
Things were delayed a little. But that didn’t affect my plans. It was fine. I was surprised it was so full thanksgiving day. The crew were friendly and professional.
Fourth consecutive trip that American has run so far behind they disrupted the days travel entirely. No more American Aieli ea. time to try delta.
Flight was 1/2 hour delayed leaving Phoenix. Otherwise it was an average flight. Flight crew on this trip was very nice.
The middle seat was vacant giving extra room. Not good for the airline but good for me.
It was fine. I didn't love the food but it was at least a real attempt at serving a meal, unlike my earlier flight from Nashville to Dallas.
They changed the aircraft and with the exception of 3 passengers, no one got their luggage. I was charged for the luggage.