Daily cleaning, installation of cabin HEPA filters on flights from Cyprus to Tennessee
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Scores according to KAYAK customer reviews
Cons: "I was charged $60.00 for luggage"
Pros: "Entertainment was good"
Cons: "Need to link the food request to the new flight since there was a delay from the arriving Lufthansa flight"
Pros: "The seating arrangements and baggage drop off were excellent, staff at check ins both sides were so helpful, especially at Heathrow airport, the young Asian man couldn't do enough for us, well pleased."
Cons: "Unfortunately we experienced a drop in standards when on board the first return flight , my daughter is autistic and would only have vegetarian meals, I made sure I requested this online well in advance, when I asked for vegetarian meal the flight attenda abruptly said that's all we have."
Pros: "Great service."
Cons: "New planes have 9 sits in the rove (economy class) which affects the passengers comfort."
Pros: "The crew was okay. The seat was good."
Cons: "Better service but the flight was great."
Cons: "They lost 2 pieces of luggage in Munich. We are only here on 3 day vacay and will not have our bags until same time tomorrow."
Pros: "I was seated in Row 18 (comfort economy?) and my seat was relatively comfortable. The cabin was clean and pleasant. The crew was friendly, efficient, and professional."
Cons: "My family was seated in the economy section and their seats were extremely uncomfortable. I had the pasta dish for dinner and it was mushy to the point of being inedible."
Pros: "Great food. Plenty of restrooms"
Cons: "Late arrival. Had to run to catch the next flight"
Cons: "I could not purchase transport for an extra bag on the website. I did purchase it at Larnaca Airport. There, I checked in, dropped off the bag, had to go to another counter to pay (long delay in them being able to generate a receipt). Then I had to run the receipt back to the ticket counter."
Cons: "Los Angeles to Frankfurt on an A380 was great. Flight to Tel Aviv was good. But trying to navigate around Frankfurt was very difficult."
Cons: "Cold on the plane/food needs more choice and improvement. Plane was late to arrive-over an hour later"
Cons: "Delay of more than two hours caused my booking at the hotel to be cancelled. Not only i lost all my money but have no hotel to stay What is your responsibility on that???"
Cons: "Female flight attendant was rude and unprofessional."
Cons: "The temperature was too warm. With a full plane there is a need for more air circulation. The selection of movies was old, there weren’t enough new movies."
Pros: "Very comfortable with enough of leg room. Huge choice of movies. 8 hours flight just passed fast with 4 movies I have watched."
Cons: "Pasta with beef can be better."
Pros: "Quick, efficient, relaxing."
Pros: "Service in cabin"
Pros: "Excellent!!! Booarding was quick. No long lines in the jetway. All around great service on board! 5 *****"
Pros: "The staff was professional and friendly"
Cons: "The seats were too close to the row in front of them. I've taken 12 flights from the USA to Europe since 1990 and the two I've taken on Lufthansa this month were horrible! Airplane food is always bad...who cares. But being trapped in uncomfortable seats with no room to shift your position for a six plus hour flight is inhumane! My son is 6'2" and his knees were literally against the back of the chair in front of him, luckily my daughter was in that seat so she didn't recline it on his knees. My back was killing me in the first hour (I'm only 5'2") my 13 year old daughter complained that her back was killing her by the end of the flight. I've never flown Lufthansa before and will never again!"
Pros: "The flight was very good"
Pros: "The crew was great. There was a nice amount of personal space. The movie and music selection was quite good. The food was decent for flight food."
Pros: "That I was able to arrive at Munich Airport"
Cons: "Delay and no information or explanation and help from Lufthansa."
Pros: "Efficient crew. Quick service, quick flight."
Cons: "No negatives."
Pros: "Comfortable seats with plenty of room. Enjoyable crew during the flight."
Cons: "I did not have any complaints about this specific flight."
Pros: "At least Lufthansa has a little bit more leg room."
Pros: "The whole journey with Lufthansa went smoothly without any delay. The transist time is just right. The check in is online is straight forward and the flight information is very clear. I will certainly recommend Lufthansa to anyone."
Cons: "I can’t think of anything I didn’t like."
Cons: "Sounds in TV doesn’t work"
Pros: "Its easy to switch planes. If u have connecting flight . Good entertainment. Good crew"
Cons: "The food is horrble and leg space"
Cons: "More variety in entertainment would be good;"
Pros: "Crew was pleasant and helpful, even once we had a long delay"
Cons: "The cabin was very tight and the seats were very uncomfortable"
Pros: "Loved flying business class. Great service! Flight was on time for departure and arrival."
Pros: "I like that the flight crew did the best they could to make sure my husband and I were sitting together with one child."
Cons: "I did like that my whole family including two children 2 ad 6 were sitting all separately all over the plane. Children 12 and under should not be seated separately. And that should be the job during the check in. Not during birding."
Pros: "The attendants were very respectful and courteous, most of them"
Cons: "Boarding is disorganized, flight was delayed, baggage took over an hour to get."
Cons: "There was light turbulence in some parts during the flight but the captain never turned the "fasted hour seatbel on" sign which was strange."
Pros: "This leg of light was good. Service on board was very good."
Cons: "no complaints."
Pros: "food was great"
Cons: "gate changed and we gad to take the bus to the plane which lead to sn delay and almost the plane couldn't leave before the airport closed. however, we eventually made it ..."
Pros: "IT WAS A COMPLETE FRAUD !"
Cons: "MY TIME IS TOO EXPENSIVE to use time to explain"
Pros: "Flight attendants were always there when you needed them and were super nice. The plane was very clean and orderly and the crew just made it a really great flight."
Cons: "I really have no complaints at all. It was a super great flight and I will choose Lufthansa whenever possible when I fly in the future!"
Pros: "Crew was more understanding. Placed us to row 18...emergency exit."
Cons: "Checked online from row 21 to 6. Got a new ticket whilst boarding to 25: last row. Explanation...otherwise the plane was not able to go in the air...absolute bullshit. With my weight and of my fellow members better to let us in the front.. Row 6 was given to a miles & more client..."
Pros: "The flight attendant was very professional. The flight itself seemed quick and easy, and I believe we landed early despite being delayed for takeoff."
Cons: "I wish the head rests had the "wings" that help keep your head from rolling back and forth. Also I wish we had an option for our snack."
Cons: "No entertainment Slow boarding"
Cons: "The food wasn't good. The beef goulash was chewy and a piece of gristle got caught berween my teeth which I had difficulty removing. For lunch I had a pizza margarita and nothing else. Something else like an ice cream cup would have been nice. I tried to check in a second bag online and was unable to do so. I paid $75 at the check in counter which is exhirbitant compared to other airlines. my brother paid $100 for a bag which was 9 pounds over the limit- that's outrageous!! The person at the check in counter had difficulty with the credit card machine and we waited over 20 minutes to resolve the issue."
Pros: "Everything was exceptional. The crew provided excellent service, the aircraft was modern. Boarding was painless. Food was the good, all things considered."
Pros: "Timely departure."
Cons: "Fruit and a muffin is not enough for breakfast."
Pros: "Lufthansa is one of the best in the world at transatlantic flights. There was extra room in business so they relocated me to a spot where I could have a bit more extra space. The food was wonderful. The service was wonderful. The flight left on time and arrived early. The seat was comfy. Really nice flight."
Cons: "Um, have to think. They could find a better ice cream? They should have turned on the outlets earlier so I could recharge my phone?"
Pros: "Fast boarding, on time"
Cons: "Too cold in plane, announcements too loud"
Cons: "We had to cancel our tickets due to passport issue. They could not find acceptable new tickets. Plus additional money to pag was too much"
Pros: "This flight was 11 hours and I could have lasted another 2 or so hours."
Cons: "The lady who checks paperwork for animals at the front desk with Luftansa Airlines was uninformed and didn't know what she was doing as well as unnessarily rude. MY large dog was on this flight and after several employees had looked over my forms for him she came out nowhere and threatened to not allow my dog on board due to faulty and incomplete paperwork! I instantly went into a nervous condition of the sweats and scrambled to prove her wrong. When I asked again what was wrong with my (actually legitame paperwork) she just told me that at this point it didn't matter and that she would allow me to fly even though I was at risk of quarantine aty destination. I wasn't happy about this and asked again why there seemed to be an issue and she was unhelpful, handed me a business card for the USDA and told me that I was lucky to get away with her travel mercies for my dog. I had visited a USDA certified veterinarian and she hadn't given me the opportunity to prove this. I was confused and annoyed and while the other employees could see this about me, they apologized on her behalf. I really wish I had gotten this woman's name and work station so I could follow up with her and inform her on a few things. Other than that I love working with and flying Lufthansa airlines!"
Cons: "Flight was overbooked and we were not sure to the last minute whether all our party members would be on the flight. Our seat arrangements were also cancelled."
Pros: "Brand new A321 Neo"
Cons: "Couldn't find a way to recline seat"
Pros: "Clean aircraft."
Cons: "Bathrooms not updated and comparable to some other airlines. Crew can be a bit more interactive and friendly."
Cons: "Not having an 18 he delay."
Cons: "No entertainment on a 5 hour flight and uncomfortable seats."
Pros: "The aircraft seemed new or renovated and it was fairly clean."
Cons: "The crew was talking with a passenger at the end of the corridor while laughing very loud. This caused many passengers to wake up from their sleep or just disturb them from their reading. Instead of telling the passenger to keep it down they were all cracking jokes to each other while the whole cabin could hear them."
Pros: "Not much, except that I got to Nashville."
Cons: "I was told that boarding was about to stop, and that the doors would close any minute. As it turned out, this did not happen for at least 30 minutes. I was among the first on board, and really worried I'd miss the flight. The bathroom sink was out of order, no way to wash hands, a health hazard!"
Cons: "Crew were all over the place (at Club Europe Cabin) and very unorganised. We went to galley few times to ask them to bring us drinks even thou they have taken our orders. They need more training to be at Club Europe Cabin. The seats should be more comfortable and should give people more leg rooms."
Pros: "Direct boarding from business class lounge!"
Pros: "new planes, good food, professional vrew"
Pros: "The crew was great!"
Cons: "About all"
Pros: "The crew was attentive and smling and fun..the chicken curry was awesome--nice detials on this flight."
Cons: "Again seated next to the restroom and the chemical smell but really everything else was wonderful--"
Pros: "The crew was professional and friendly"
Cons: "The first class cabin was abysmal, is it was only marginally better than economy whilst the price was far more. Very dissipated with BA’s idea of what’s considered to be acceptable."
Pros: "Everything it was 100 percent"
Cons: "Luggage is held up but I will eventually get it here"
Pros: "Kind and caring staff"
Cons: "Late... Now we have to buy water!"
Pros: "Everything was great. The seats were comfortable and the crew excellent. The aircraft was clean and easy to get about in."
Cons: "Nothing to dislike."
Cons: "Possibly cleaner toilets......"
Pros: "Best flight I've ever been on! Our take off was delayed due to some guests having gotten their luggage put on the airline, but never showing up to the actual flight, so the crew was required to take off said luggage. Normally, this would be a frustrating experience, but they kept us updated throughout the process-- it felt like they actually cared. Crew was incredibly kind throughout the entire flight. Truly the best experience flying I have ever had."
Pros: "They exceeded my expectation. The food. The crew. The comfort. I rarely slept on the plane. But this time I did. Wider leg room and comfortable seats.."
Pros: "Wonderful flight! Excellent, extremely friendly service! Could not have been better!"
Pros: "comfort is really good the seats are big"
Pros: "Food and entertainment are not applicable for this flight as it is too short to need this anyway"
Cons: "mybroken seat"
Pros: "Crew were great."
Cons: "Stop trying to be a budget airline and invest in your customers rather than shareholders. Need better seats, free meals on 4+ hour flights, and entertainment. Also, the plane was old and definitely needed interior work (call buttons and lights were constantly flashing and ringing for the last 30 minutes of the flight)."
Pros: "Flight not fully booked, able use a whole row for 2 of us."
Pros: "Lots of delays due to technical problems with the plan. Had to be moved onto another plane. More than 3 hour delay."
Pros: "Excellent crew"
Pros: "non-stop flight"
Cons: "Poor space management in Terminal 5 boarding area. Lack of seats with plenty of open space."
Pros: "Flight was great, processed quickly both sides. Cabin crew were lovely."
Cons: "I don’t want to pay for coffe and a muffin"
Pros: "General advantage of flying with BA like T5 and lounges"
Cons: "Food quality going down every time and no flight entertainment for a 4 hrs flight."
Pros: "Fantastic crew. Very nice people."
Cons: "Sitting in coach. The seats were so close together that the tv screen in front of me was blurry--it is that close to your face. Miserable. Could only watch one movie on a 10 hour flight because it gave me a headache. The seats are absolutely claustrophobic. It was miserable."
Cons: "Food are discasting"
Pros: "That I was in shape to run from one terminal to another to catch the flight"
Cons: "The transfer flight was a disaster - see above. We dragged a car seat to the plane and dropped it off before we boarded. Upon landing, there was no car seat to be found. We were told to go to baggage as it would be there. We waited for over an hour for it to come through and it never did. Again no ground staff available to assist. Airport security advised to go BA office. They located the car seat in London. It never made the flight?! We arrived Wed and the car seat wasn't delivered until Friday. Again, no contact from anyone. I received a call from the courier when I was out. Overall, atrocious customer service from BA"
Pros: "BA is offering a very mediocre product. All feels safe, clean & curteous, but inferior to Middle Eastern airlines & the likes of SAA & Qantas."
Cons: "The food is really nothing special and has dropped in quality to the quality that you can expect on North American Airlines."
Pros: "Staff was very professional and pleasant."
Cons: "There was no entertainment on this flight. I did not see any plugs to charge my phone and I don't think I had wifi."
Pros: "The staff were all very friendly, and even though we did not get seats together at check in, the gate agent managed to find us seats together which made the trip more enjoyable."
Cons: "I was disappointed to find that there were absolutely no entertainment or connectivity options on board a 2 1/2 hour flight. It's pretty much standard across carriers now to have at least internet access and a portable device entertainment option. I also did not enjoy paying for even the most basic beverages on the flight. Coffee, tea, and soft drinks should be included. You'll save a pound, but lose a customer."
Pros: "Plenty of leg room"
Cons: "Food Options were limited, Due to extra security in Gatwick with a 1 hr Layover, we were nearly left behind. To finish it off British Airways lost our luggage. I am very disappointed with British Airlines. This is the absolute worst experience flying I have ever had. I do not recommend anyone flying British Airways."
Pros: "Good entertainment options, crew was nice, ride was smooth."
Cons: "I had a very tight layover and it took forever to get off of the plane, I nearly missed my next flight - it would be nice if short layover passengers got de-boarding priority."
Pros: "Safe and punctual, good flight times"
Cons: "Preference given to passengers with large hand luggage to fill up the racks Being rushed to board, it makes passageners rude Paying for food - happy to pay more on my ticket as it's BA Cabin crew generally disengaged, not attentive. They could sell a lot more food and drink. They don't seem happy generally, I feel sorry for them. Paying for food in Ecomony"
Cons: "See above."
Cons: "I was sitting in business class and the crew ignored the passengers for most of the flight. They sounded like they were having a party in the galley."
Cons: "Low quality of the food !!!"
Cons: "I was surprised that I had to put some "crisps" on my credit card (and a bottle of water, despite being severely dehydrated for other reasons) - they can't throw a bag of peanuts our way anymore? Help a brotha out!"
Pros: "NOTHING: we didn't make it to this flight"
Cons: "We didn't make this flight due to fog. Had it waited about 25 minutes before departing (and knowing there were at least 4 passengers on route that were delayed from Paris CDG) we would have made it"
Cons: "Interior of aircraft was terrible. Seat back pouches and headrests torn. In need of a serious upgrade."
Pros: "Clear instructions on board Food was good Service from the crew was good"
Cons: "Food was not up to BA standard"
Cons: "How come there is no entertainment system? This is a 5 hour flight"
Airlines flying from Cyprus to Tennessee have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Cyprus to Tennessee
Masks required on board, masks provided on flights from Cyprus to Tennessee
Social distancing seating
Middle seats unavailable to book on flights from Cyprus to Tennessee
Testing for antibodies, testing for symptoms for flights from Cyprus to Tennessee
Waiving of change fees. Search flexible flights from Cyprus to Tennessee