Pros: "I’m slightly disabled and the crew was very helpful in getting me on board quickly and easily"
Cons: "Had 8 hours delay. Many other flights were delayed or cancelled."
Pros: "Southwest is always on time! 2bags fly free!! Clean, friendly, best value. I only fly with them!!!!"
Pros: "Smooth, direct flight. Good flight attendants. Roomier seating than other airlines. Two checked bags for free!"
Pros: "It was a terrific flight and I appreciated the pilot letting us know as we backed away from the gate that we could be experiencing turbulence due to storms in the Nashville area and to pay attention to the seat belt light during the flight."
Cons: "The flight was advertised to have the seatback on board TV and there were none."
Pros: "like the flight, all where well except I was sitting somewhere else, I was traveling with my wife. Jose"
Cons: "Loud sound of air even before we taxied. Very annoying."
Pros: "They were very helpful getting us a new flight when our original was delayed and we would miss our connecting flight. Every one is very friendly."
Pros: "The crew seemed to be having fun and was working well together. It always makes me happy to see people enjoying their job, no matter what their job may be."
Cons: "No complaints."
Pros: "El vuelo fue confortable y agradable. El equipo de trabajo estuvo organizado y fueron serviciales."
Cons: "El servicio es excelente, los asientos son cómodos y el vuelo estuvo sin problemas. Salimos y llegamos a la hora avisada previamente."
Cons: "JetBlue is awful. TVs don’t work. Staff isn’t friendly"
Pros: "Crew was great.."
Cons: "Seats were not comfortable..I got sick two days later. Changing out the air after each flight would be good."
Pros: "Yes the crew was great."
Cons: "It was a short 2.5 hr flight. Jet blue provided packaged snacks and a soft drink at no additional charge. Other airlines charge for everything. A carry on and a handbag were also allowed which others don't. The seats are leather and have more room. Seems Jet Blue is the last one of those traditional airlines giving more for your money. Thank you Jet Blue ! I am sold."
Pros: "Crew was stellar and everyone else too! Best flight experience in ages! Hundred percent a company all about customer service"
Pros: "Boarding was reasonable, movies were ok and crew was attentive. Overhead space was good and leg room was satisfactory. Does seem to be a bit big than other airlines."
Cons: "Would prefer Seats to have been more comfortable. Difficult to place backpack under seat due to TV utility box. Snacks could have been better such as dried fruit, vegetable chips or herbal, decaf tea."
Pros: "I generally love JetBlue snacks"
Cons: "Flight was freezing (like they wanted us to buy blankets from them). We sat on the runway for 1.5 hours and they wouldn’t let us go to the bathroom or give us an update on what was going on until just before we took off. The crew were generally rude and obnoxious. Awful service."
Cons: "Cleanliness. Folding tray was dirty and smeared with god know what and there was food lying on the floor when we got in."
Pros: "Seat was comfortable. They did not assign seats had to wait till last moment to get seat assignment. They were trying to get us to pay extra for it"
Cons: "Early seat assignment"
Pros: "Crew was nice and accommodating. Plenty of leg room in regular cabin. Good entertainment options.?"
Pros: "The flight from EWR to MSP was extremely quiet. No loud engine noises."
Cons: "We were vert disappointed at the Newark Airport - the Delta Club was closed and there had been no notification prior to arriving at the airport. I certainly missed that early morning coffee."
Pros: "Crew was friendly and engaging"
Cons: "I wiped down my seat area to clean it. It would be nice to know what Delta is doing as well."
Pros: "Crew was great. Seats were comfortable enough. Delta inflight app worked well for entertainment. I will even brag on the fact we took Offa full hour late but somehow landed 5 minutes after scheduled."
Cons: "Departure time"
Pros: "Pilots kept us abreast of timing and upcoming turbulence"
Cons: "The seat back screen was broken, but the screen itself was always on, so in addition to no entertainment, I couldn’t even have darkness"
Pros: "Almost as soon as we finished taking off, we were landing. A one-hour trip doesn't let you really love or hate anything."
Pros: "Quick and easy boarding and departing. Wonderful and friendly staff."
Cons: "Honestly, everything was great. Food and entertainment were a little lacking but for a 3 hour flight it was more than acceptable."
Pros: "Crew was very friendly"
Cons: "the seats are horribly squished and uncomfortable. It’s the only thing that makes the flight not excellent"
Cons: "The unfortunate delay prevented me from attending my grandmother’s wake. Fewer delays would be helpful."
Pros: "After there was a problem with the plane once we had boarded, they were able to switch us to another plane at another gate. There was a short wait, and we only had a delay of 35 minutes."
Cons: "If you can get it he people at the desk to stop making announcements while there are announcements being made over the airport PA system that would be great. Especially when the person chosen to speak has a heavy accent and it’s competing with other announcements. My over 50 ears can’t make it out."
Pros: "My flight was canceled and I don't know when or how much I will be refunded. The flight was canceled due to "maintenance" and they booked me on a new flight...for 16 hours later on the NEXT DAY. That was not acceptable for me and my travel companion since we have work today. There were no other flights and rental cars were scarce. I was able to book us tickets on a bus, and incurred costs for the bus tickets and the transportation to the bus stop. I want to be compensated for those costs AND refunded for the price of the ticket."
Cons: "Everything. There was also a lot of miscommunication about how my gate checked bag would be handled. Once I got back to Austin, my husband had to drive all the way out to the airport to retrieve my bag because they were not able to give it to me in Dallas. It was a huge inconvenience all around."
Pros: "I like American Airlines in general."
Cons: "I noticed there was a disagreement/issue between a passenger and the aircrew, but it was handled quickly when the passenger just left. I understand there are some issues sometimes, but I noticed attitude from three of the flight attendants during the flight. There were three teens in the back that kept rambling about how all planes have bombs, everyone there was turbulence we could go into a spiral, the plane engines could blow up, etc. It was clearly making passengers uncomfortable because they kept turning around and one lady even yelled at them. I'm honestly shocked the flight crew never said anything to them. I wasn't too worried, except that they ruined any chance to get some rest."
Pros: "It was a small jet but the first class section was extremely nice."
Cons: "Small jets have limited overhead space and most roller bags have to be gate checked for pickup when you exit the plane. My roller bag is small to fit under a seat, and it fit in the overhead."
Pros: "The price of the ticket was great."
Cons: "The flight was crowded, no overhead bin space from passengers putting coats and jackets in the bin instead of under their seats. I was in the middle seat between two large men breathing down on me while they slept. It was a nightmare. On a flight that long the seats shouldn’t be that close in proximity nor should larger passengers be allowed to sit in seats too small for their body type. That’s not discrimination that’s logical."
Cons: "The crew seemed like they didn’t know what they were doing."
Pros: "Crew were amazing"
Cons: "WIFI please for the god sake it’s a transatlantic flight"
Pros: "Nothing. It’s a terrible airline. Seriously, don’t book with them unless you’re desperate or you want to have an anxiety attack."
Cons: "American isn’t my preferred airline for obvious reasons (delays, notoriously bad service, old planes, and a lack of amenities like WiFi and tv’s), but now I’ll never spend my money with them again. They took me off an already delayed flight after I’d already boarded to examine my smart bag. I know that lithium batteries can’t be taken in the underbelly of the plane and I knew my bag would likely be checked at the gate (why I removed the battery and left it at home in the first place). When they asked me if I had a lithium battery in my bag I said “no.” They then gate checked the bag and allowed me on the plane. After everyone had been boarded (half an hour after we’d been scheduled to take off) they then called my name out on the speaker. I had to then de-board the plane and re-explain to staff that there was no lithium battery in my bag. The staff didn’t believe me citing the infallible logic: “there are ports so there’s a battery.” I told them again and again that the battery had been removed and the charging ports—while there—were inert as they weren’t attached to the battery. STILL, I had to remove all of my clothes from the bag, and open every single compartment (of which there were many) for them to allow me to get back onto the plane. They were telling me that they might have to “rebook the flight” if my bag couldn’t get on. I don’t think I need to explain how agitated/terrified that made me."
Cons: "In flight entertainment wouldn't work despite following the instructions, so I gave up after about 45 minutes."
Pros: "The crew was really good. The flight had no issues. I was pleased."
Cons: "Flight was delayed several hours due to an issue with the plane. Didn't get to our destination until close to 2am."
Not waiting on the tarmac for an hour and 20 minutes
Pros: "Nothing . Would never use them again!!"
Cons: "Showed up 40 min early as instructed and they closed the gate to get our boarding pass after their app to get electronic pass did not work . We had no check in luggage , just a backpack !! No customer service !!"
Pros: "Seats were great on plane"
Cons: "Airport is on an army base. Hard to get to."
Pros: "The crew was VERY friendly and professional."
Cons: "The plane smelled terrible. I could smell the lav. Once I smelled the lav, I questioned if they had sanitized the plane at all. Although the flight was very short (about 30 minutes), the smell was quite irritating. I believe that since the plane was sitting on the tarmac for a number of hours, it became hot and the lavatory’s smell became pungent. If not already a practice, I suggest closing the shades so that the temperature in the aircraft does not rise as much while it is sitting."
Pros: "The crew were super!! I could not provide a rating on the previous page for some unknown reason. I rate my latest trip Excellent all round."
Pros: "Clean airplane. Lots of room"
Cons: "Dont make me book it through orbitz. I hate everything about them - had to call them to get copy of receipt emailed to me, had to wait on hold for several minutes. Let me book through contour directly"
Pros: "Very spacious seats. I am 6'3" I always have issues with leg room. This was a small plan but I had enough room to full stretch my legs!!!! Also, the seats were comfortable too. Best part was the flight attended Erin, she was amazing. Super friendly."
Cons: "i waited all day for a plane to come to take me . the flight was to be at 9;30 in the morning and we didn't leave till 5;00 pm"
Cons: "The flight was super delayed and there were no updates on the website."
Pros: "Contour, though a small airline, does a great job on both ends of the flight — Tupelo and Nashville. The price is unbeatable and it's a much better option from Tupelo than taking the time to drive."
Cons: "Oh, please don't change! Only suggestion is that in Nashville at the check-in desk, perhaps a sign that says "if you aren't checking bags, feel free to check-in online and proceed through security." Otherwise, folks may wait a bit before someone arrives at the desk."