Very good- all went as planned. Flight was on time. Seating was a little sub , as always. Snacks and entertainment were basic. We arrived on time- no problems.
All good except the dining. Both meals were the worst I’ve ever encountered on any previous flight.
This long-haul international flight was the most comfortable among any of the same kind of flight operated by an American-headquartered airline - second to none!
This flight was straightforward and without difficulty. Service was OK, but I continue to be underwhelmed by level of attention given to Sky Priority passengers.
The customer service before board was very rude and when I expressed my concerns about making the connecting flight she laughed and told me I bought the wrong ticket. I explained once it showed the flight was delayed it no longer let me change seats or anything. I was trying to upgrade to make sure I would get to the next gate on time.
It was not Delta‘s fault, but due tonersther the flight was 3 hours delayed. This caused me to miss my connection. The Delta partner airline, Chinese Eastern, had few people who could speak English. It took them a long time to rebook the flight.
Flights were terribly delayed. I was at At,anta Airport for over 4 hours waiting for my connection.
Crew went over and above to be helpful. Plane had mechanical problems that caused us to depart late.
crew was amazing. Will be forever Delta flyer. Captain spoke in front of us, personally grateful to passengers for being there. When landing gate problems, Captain again came out to speak in person. crew are retired military. Very impressed when flying can be such a struggle today. Thank you Delta
Very crowded, unorganized, people pile up to the gate before their seat is called. Becomes a cluster. Why not board first and premium then start main cabin from the back?
The stewardesses not being irritated by customers, but understanding that everyones comfort and requests should be handled with respect and understanding, not showing their obvious annoyance. I observed 2 people being treated rudely. I would never my staff to treat anyone so disrespectfully.
All around pleasant experience. Flight crew were efficient and polite. And the flight was on time.
I was not allowed to board my flight due to a booking error with Kayak which customer service has not responded to me about yet. I had to book another flight at the airport.
The flight attendants were great, the food was also very good. The entertainment in the plane could be improved by including screens to watch shows/ movies.
Boarding confusion, just asked for a cup of water and the crew answers was shocking
They take your hang luggage and it never arrives to your destination. They don’t follow seating arrangements
You need screens on every seat so passengers can watch movies, documentaries, music or something else to avoid to get bored.
Everything was perfect, Happy to have this great airline that serves all Africa.
The crew were good but I still did not have my luggage till now I keep checking no response
My Ethiopian flight was cancelled without Kayak informing me. I found out through my sister who picked the same flight via Expedia. When i informed Kayak, they failed to put me on another flight…stating they are waiting to hear back from Ethiopia airlines. After receiving no response for 2 weeks, I asked Kayak for a refund. And again, no response. Thus, I had to call my credit card company to dispute the transaction. Thank you chase for being understanding. However, I DO NOT recommend flying with Ethiopian airlines or booking through Kayak. Terrible customer service especially when it entails refunding people their money.
Very bad, both outboard and inboard, If I could avoid ET I would, but with many travels to the region hard to avoid :-(
We had a good flight experience with this airline despite reading many negative comments
The crew was unfriendly and very rude to name a few (Helina). I felt unsafe due to most of the cabinets were open while on flight. All in all the flight was ok, but the crew needed more training on customer service most of all for international flights.
Good. Crew do seem to be less friendly- management are clearly limiting them or not empowering them as they used to.
I felt all of the food tasted the same. And we had five meals over the 16 hrs in the air.
Boarding was delayed and people were just sitting there like lost.
I was a good, but long trip. The airline did a good job. I would use them again.
The flight was one hour late. The food is mediocre and the screen was broken
Flight was smooth but unnecessary long because we had to refuel at FCO Rome. Air hostesses service and response to call light could be better. Both planes were old with broken seat arms and toilets. Why Africans had to be given the farthest Gates is what baffles me and why we have to pay for Aisle seats I found really strange. Is there ever an end to ripping people off even after paying over $2300 for one seat.
Entertainment system poor - couldn't hear, no flight info etc.
I didn’t like anything about it worst flight ever worst experience ever flight delayed 8 to 9 hours. A total disgrace it was ashamed not even get to apologize to the passengers smh I wish I could get my money back because I know I am gonna go through on my way back flight.
Checking was not good. They make up the rules on baggage as they wish. Very unfriendly check-in staff
There were some things that were not maintained well on the plane. There were foot rests that didn’t elevate for myself and my son in law. The flight attendants were excellent. Boarding in Senegal was chaotic.
Everything could have been better. The food was bad, the service was bad, and the flight staff were not very friendly.
I had surgery on both of my legs in February 2022 and the flight was booked in March. The purpose of booking business class was to have an opportunity to stretch my legs due to the surgery. The flight going and coming was so difficult for me because the seats were broken, I have video and pictures of this horrible flight and a report from my surgeon regarding the this. It is unfortunate that I will have to get a lawyer to get a refund and sue this airline. I have sent them correspondence regarding the incident as well as the Better Business Bureau and they refuse to respond.
After paying for business class, we were given anything but business. They used a rented plan from China that had no inflight entertainment, the seats were broken and besides that, we had a 15-hour layover in Dakar. The same problems existed on the return flight. The flight from New York to Baltimore was the worst, the flight attendance decided to have a personal conversation and I am guessing that because there were only three passengers in business class, that they did not have to give the emergency announcement and proceeded to carry on their personal conversation during the entire flight. Worst travel experience of my life!
First time in my life that i had a 5hrs delay with no agent to give us any explanation...We had a very bad experience with Air Senegal...while Senegal is a nice country to visit but the Air Sénégal airline is very bad in customer service...
normal business seats with sufficient leg room. good food. no entertainment whatsoever
Very comfortable flat bed. Perfect for overnight sleeping. Interesting that a dozen wheel chairs were provided to the elderly that have been walking teh whole evening only for them to board eaely. Made a joke that HC408 stood fo handicapped.
Flat bed !!!! and even free wifi !!! offered in business class. Price was 50% of competition. I came from ABJ and price was the same. Had phantastic fresh ornage juice for breakfast. All flights over the atlantic are like that. The rechecking of luggage and waiting time to go in same plane to BWI was a bit of a pain. Might make more sense to continue travel directly in JFK. For example we arrived early at 6 am in JFK but continuation at 9am and security only opens at 7.30am
Left my baggage behind on my arrival had to wait 3 days to claim my luggage
Taking the bus from the terminal to the plane isn't an easy experience, especially when traveling with an elderly person and have to carry the carry-on bags up the plane stairs.
Hot plane. No AC for 3 hours in the middle of Summer.
Dirty seats, entertainment unit not working. The crew member assisting in giving boarding passes was rude. She didn’t give us the seats we bought and then tried to give us 4 seats saying they were in the same row which they were not. We had paid for our seats to be assigned!. Food was bad, service was poor. My son had asked the hostess for a sprite which she told she would get but did not
Stay away at all cost! Late boarding, late departure, inoperable seat controls and entertainment screens, very rude cabin crew,
There was no food !! We ordered Kosher and they confirmed they would have it but the crew told us that kosher food was “out of stock” We went hungry for 7-8 hours
1. Boarding - Chaotic, no announcements. 2. Gate Agents - Don't care about anything. 3. Inflight - FA are good and cordial. 4. Landing - Everybody is in a rush to get out because of the crowding at immigration.
This was the worst experience ever. It was such chaos at boarding due to boarding zone and letting everyone with children and strollers go first. Once the plane door closed they didn’t let us know why we were not moving until after 30 mins of sitting on the plane. Then ANOTHER 2 hours passed with no other communication or update as to why we were still sitting on the plane. 2 and half hours of sitting on a plane! When I ask a flight attendant what was the delay he gave ALOT of attitude and said he don’t know what’s going on. This flight attendant was soooo rude to customers to the point one lady was telling him how rude he was. I also felt other flight attendants spoke to the people who spoke their language; I am an American so this was also upsetting. The food was horrible, I only ate the bread. We finally landed and we almost missed our connecting flight. We was able to run and make out next flight within 30 mins. Our flight from Casablanca to Marrakech was quick. BUT here is where I was really UPSET. They left everyone luggage who was on the flight in Casablanca. We went to baggage claim and they had Attitudes! How are you mad with us for losing our bags, I don’t get it. We had to wait for the next flight to come in with our bags. The baggage claim guy said they wouldn’t deliver our bags to our hotel because of past experiences; now we have to pay for another cab to come back! They had so much luggage outside of baggage claim I can see this was happening to a lot of people. They said they would email us once our bags arrived. He told us the next flights coming in (which I researched myself and he gave the wrong times!). We took a cab to our hotel to wait. I seen my bag was at RAK airport (because of my AirTag) 4 hours later but no email from baggage claim. I waited two more hours and still no email letting us know it arrive! We missed dinner plans! We went to airport and got our bags (security at RAK was rude to us and had us walking all around in order to get to baggage claim). I will NEVER fly with Royal Air Maroc ever in life, even if it means I can’t fly to other countries that I would love to visit since this ruined my friends birthday already. I PRAY our flight back home is wayyy better. This is no way to treat people. I fly frequently so I know how airlines should treat people and Royal does not!
The head of the flight attendants was very rude and impolite and insisted to know my nationality on flight while I had my Can passeport! against all rules!
I thought it was great because the seats were really comfortable for the long flight. The food was just ok, and could have been a bit better.
