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I was booked to travel from Dallas to Nairobi via Chicago and Brussels and had been issued boarding passes for all three segments of my journey. At the boarding gate in Dallas, I was required to check my carry-on luggage due to limited cabin space. Despite my attempts to explain that I was traveling internationally and would not have access to the bag during transit, my concerns were not considered. I also informed the staff that I did not have a padlock to secure the luggage, but this was disregarded. Consequently, I had to hastily transfer essential items from my carry-on into my handbag. To my surprise, upon arriving at Chicago Airport, I observed numerous international travelers boarding with cabin bags that were significantly larger than mine. This experience left me extremely disappointed and led me to decide against using United Airlines for future international travel, a sentiment I have also shared with friends and family. Unfortunately, the onboard experience on the Chicago to Brussels flight further reinforced my dissatisfaction. The cabin crew appeared disengaged, indifferent, and lacking in attentiveness, resulting in a service experience that fell well below my expectations.

They messed up my seat so I didn’t get the one I paid for

love the crews and my only problem was the delay at Frankfurt was very bad. I have travelled with Lufthansa for over 30 years now and this was cost me some planned business appointment

The flight delay made the connection a bit tight but that's outside the flight crew's control.

Good flight. Entertainment equipment was sub-par - old-style 2-prong jack headphones that don't fir ears well. Entertainment software interface was slow and glitchy to navigate.

LH is not customer service oriented. Stewardess and ground staff are opinated snd condescending, airplanes are old with small screens with bad non responsive and annoying touch screens; overall they can't compete with Asian and Middle East airlines such as Brunei, Thai, Emirates, Qatar, etc.

I am not taking Lufthansa next time. Everything is delayed, food quality was so bad. Baggage was the worst.

There is no recline on flight from DFW to FRA. Middle eastern airways provide better recline option for the same class. FRA to Bangalore has better recline option. I bid 100$ for premium economy, my request was declined. But staff handled it without issues.

Flight was over 2 hours late due to a technical issue with a cockpit door not closing and the plane had to be cleaned again that cut into the departure time.

my daughter was throwing up and I did not get any help. The food was such bad quality. the plane was clean and the entertainment was great