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Pros: "Nothing horrible service."
Cons: "Everything . Meet customer expectations and we’ll as accommodations"

Pros: "crew was great"
Cons: "travelers needed to listen"

Pros: "Everything"
Cons: "Nothing"

Cons: "Caused serious problems with our travel plans"

Cons: "No power outlets"

Cons: "Delayed. Flue season folks. If your sick just don’t travel!"

Cons: "Still haven't left and communication is poor"

Pros: "Love Alaska Airlines"

Pros: "Clean aircraft, decent staff"
Cons: "Late takeoffs and delays both legs"

Pros: "Nothing"
Cons: "boarding and take off timing was good, other than that it was horrible, never flying Alaska airlines again"

Pros: "Always great service on the flight."
Cons: "Had to wait for >30 mins at DFW Alaska ticket counter since there was no agent at the gate to drop off bags already ticketed. Had to call airport central control to have an agent paged. Sign on counter said open at 10am and when spoke to Alaska agent Andy P. He said sign was wrong though there was already a line of customers and just walked away. It was only after a 2nd overhead page for an agent that 2 ladies appeared. Luckily, I wasn't in a hurry and may have missed my flight."

Cons: "The fact that the cleaning crew did not show up and flight was delayed over 30 minutes. Then we sat at the gate almost as long."

Pros: "Everything and everyone was awesome"

Pros: "Pasco is just the best little airport! Very clean sand FASSSST security"

Pros: "I love the free entertainment and texting. That is a big plus on a long flight."

Pros: "Serve"
Cons: "No Free Meal"

Pros: "My son missed the flight, because I filled out his name incorrectly, which I was charged a $300 and $250 fee, I feel that Flyus were not helpful on this matter"

Cons: "The airline staff talked non stop in the galley. It was a 6:30sm flight and everyone trying to sleep. One young blonde steward talked non stop for two hours. Had to put ear plugs in and still heard her. Just never experienced anything like it"

Pros: "Newer plane Early takeoff and arrival Smooth flight and good food for purchase"

Cons: "There was only one rude employee when we were printing our boarding passes. The machine malfunctioned and she treated us as if we had done something wrong. She would not communicate with us, she was very impatient with not only us but the other employees around her. I did not get her name, I just wanted to try to stay positive and get out of her proximity as quickly as possible."

Pros: "Strewardess were great , fun. Gave extra snacks."

Cons: "I had a window priority seating, and without notifying me they change my seat to a middle seat and when I called to change it was pretty much told, no other seats available... Too bad."

Pros: "Easy boarding, comfortable seats, on time, nice landing"
Cons: "Didn't have in seat fancy screens like Virgin, but that's okay"

Pros: "Everything"

Pros: "Comfortable, quiet, friendly"

Pros: "Crew was excellent and flight was smooth and fast once we were on."
Cons: "Plane was delayed by 2 hours and we were told once we got there. We sat by the bathroom and there was a constant flow of people and crew, wish the line was better controlled."

Pros: "The crew on board was very passenger friendly and offered great service."
Cons: "The gate agents were not willing to help me with my advantage number getting added to my reservation so I could accrue miles."

Pros: "Leg room"
Cons: "Family wasn't able to sit all together. First time that pilot didn't introduce and welcome on board. I think the flight attendant just talked."

Pros: "Excellent selection of in-flight movies. Be sure to install the GoGo app on your phone or tablet before boarding the plane. Every seat has a USB charger and event a 120V AC receptacle; very convenient."
Cons: "The snack packs are bland."

Cons: "We had an hour delay at the dallas airport"

Pros: "The plane was very clean, staff was very kind & the take off/landing was very smooth."

Pros: "Free ear plugs"
Cons: "Somebody broke one of the toilet and it squealed and made all kinds of noise for 3 hours of the flight. They tried to fix it but it couldn't be fixed so we were tortured for 3 hours and the younger woman rolled her eyes at that woman and was making faces about the lady that broke the toilet. I mean we were all annoyed and she broke it because her kid had a diaper issue but I thought it was kind of unprofessional."

Pros: "The entertainment package. Large screen , top of the line - can read USB sticks, the food is good"

Pros: "I liked the way the flight attendants handled a moment of confusion when some customers thought their mother was supposed to be on their flight, but had not boarded. They were given the correct information clearly by the person in charge And during the intermittent times of turbulence, they calmly stated that the beverage service would resume when it was safe to do so."
Cons: "I only wish all the customers would be more neat and tidy up after themselves when using the restrooms....."

Pros: "Power at each seat"
Cons: "Hot with no ventilation"

Pros: "I loved the fact that I could actually use FREE wi-fi to text through my apps and keep in communication with people while on the plane. It didn't feel like I was being forced to pay for wi-fi ONLY because I wanted to use some of my texting apps (which can use wi-fi). This is by far the biggest plus I've ever had with any flights, and I'm going to use Alaska Airlines any time I get the chance for future international flights just because of it. And yes, of course, the service was amazing :)"

Pros: "Everything else!"
Cons: "My seat was broken and didn't recline."

Pros: "I had a family emergency and had to switch flights and they were amazing. No hassle !! I will always fly with them, very courteous and understanding people on the phone."

Pros: "Alaska has always treated us well. I would recommend them anytime."

Pros: "Charging ports were helpful"
Cons: "Flights attendant was rude"

Cons: "Ugh. 1 inch of snow in Seattle and Alaska cancels an entire flight. Rebooking me on a rediculously packed American flight that then connects with another Alaska flight in Portland where Alaska is again ill prepared."

Pros: "It was a comfortable flight and boarding was pretty seamless and simple."
Cons: "The Vegetables with my Hot Sand which were cold, small table to keep the Surface pro and your food on."

Cons: "Way too hot in the cabin. Poor legroom."

Pros: "First time I've ever been uncomfortably warm on a three and a half hour flight. No air circulation. Sat in a row that didn't have a window which was even worse. Told attendant and said it had been mentioned to the crew. She said our section of the plane was experiencing some issues with this but no relief felt."

Pros: "everything"
Cons: "no complains"

Cons: "Because of ATC, we waited on taxiway for 40 minutes in a hot airplane in Dallas. Yet, when I look at Alaska airlines Flight Status, it shows we departed early. But, Alaska is my favorite airline."

Pros: "Flight was comfortable and smooth. Good seats with more leg room. But, most of all excellent, friendly customer service from check in to gate to on board. Good job! Thanks."

Pros: "Nice crew. Great boarding"
Cons: "Pretzels. Had to rent device or have your own to see movies etc. And then pay for movie"

Pros: "Very smooth, no issues, took care of bags very well."

Pros: "Fast easy good space"

Pros: "Free on board WiFi and a very clean plan... JetBlue you are the best"

Pros: "Everything"
Cons: "Ok"

Pros: "The seat was comfortable. The price was not."

Pros: "Everything"
Cons: "Nothing"

Cons: "comunication with the custumer"

Cons: "Newer plane with less issues. Wasn’t comfortable at all and should be cleaner."

Cons: "Blue chips were not available! I really love them"

Pros: "yes is beautiful"
Cons: "excellent"

Pros: "Seat was comfortable"

Cons: "Food options"

Pros: "Boarding was seamless opposed to having a 40 min delay."
Cons: "Leaving at the scheduled time."

Pros: "Yes"

Pros: "I like the ear plugs and face mask."

Pros: "The air hostress were wonderful :)"

Cons: "Information on delays, accurate information on where our bags were, offer to help short missed connections"

Pros: "Professional & on time"
Cons: "They needed to run the air conditioning more during boarding. It was hot & smelly."

Pros: "Cleo, our fly attendees made us feel right at home!"

Pros: "Everything was organized"

Cons: "Double verification at JFK due to booking via agent. They stopped the travelers for dou le verification which they have verified all the douments double time"

Pros: "seat comfortable"
Cons: "food"

Pros: "Service was awesome, 100% recommended"

Cons: "Boarding took a long time. We were waiting in the tunnel for longer than usual."

Pros: "Boarding and on time departure"
Cons: "Nothing"

Pros: "All attention"
Cons: "No comment"

Pros: "Best company ever"

Pros: "Ride was great"
Cons: "Had to pay for earphone"

Cons: "The Black guy service is not good"

Cons: "No hot beverages available."

Pros: "I love it"
Cons: "No food"

Pros: "Clean plane"
Cons: "Took 3+ hours to get in the plane"

Pros: "Staff was professional. I had legroom too!"
Cons: "Nothing"

Cons: "Todo"

Pros: "Everything"

Pros: "Nothing good to say"
Cons: "The whole team was rude not helpful at all all they did was give an attitude only nice person was the girl with the glasses the other 2 infront rude and not helpful at all"

Cons: "Bumpy ride"

Cons: "The 3 hours delay"

Cons: "Fogged out of JFK had to refuel in Newark - OK - but no one refueled plan for 20min and I missed my connection."

Pros: "Easy, comfortable, quick."

Pros: "The food was good"
Cons: "No comment"

Pros: "efficient, clean"
Cons: "the only adult film was in Spanish....there was no other choice except a Disney movie."

Cons: "SFO organization and signs"

Pros: "We pulled out a few min early and arrived 40 min early! Was great. Very smooth trip. Wifi very good compared to other airlines."
Cons: "A woman at the gate made me check my bag even though I know it fits in the overhead compartment because I do it all the time. We landed late and I had planned on not having to wait for luggage, so this was disappointing."

Pros: "非常好的服务 机位也宽 舒服 下次回国还会订南方航空公司的机票"

Pros: "Everything but not esp food"
Cons: "Food"

Pros: "Efficiency"
Cons: "No free headsets"

Pros: "First airline I've been on with wi-go that really works. Plane was immaculate."
Cons: "Crowded"

Pros: "Everything"

Pros: "JetBlue is a excellent airlines"
Cons: "nothing to unlike"

Cons: "Flying through New York JFK, airport and customer service is very poor."

Pros: "Quick and painless, and so appreciate Delta’s respect for social distancing while other flagship carriers have returned to booking full flights"

Pros: "Crew amazing, seat not too comfy"
Cons: "Sits uncomfortable"

Pros: "When my initial flight was delayed significantly, the gate agents went above and beyond to help me get on an earlier flight so I didn't get home too late."

Pros: "Friendly crew"

Cons: "They sent my luggage to a completely different state! Now I have to wait till it gets to LGA and then they’ll send it to me."

Pros: "short flight"
Cons: "noisy plane. seems like Delta does not maintain their planes very well. flight was delayed, which made it stressful to catch connecting flight at LGA. when we were all on the plane, the pilot states that he apologizes for the wait, since we were waiting a while for take off. he said there was something wrong with the fuel system that had to get fixed but it is ok now. wow, that wasn't the right thing to say. as soon as he said that, the passengers started talking among themselves saying,,,,,,,,,,,,well, i hope it is ok now, because if it is not, we may not get to our destination! he should have rephrased that and simply said that;;;;; sorry for the delay, we were simply going through some maintenance on the plane to make sure everything is all-right, which it is, and we look forward to getting you to your destination in a few minutes! keep it simple without getting into all the details! geeeeeeeeeeeesssssssssssccccccccccchhhhhhhhh!!!!! :("

Pros: "Lift off and landing was excellent"
Cons: "Nothing"

Cons: "My screen wasn’t working. It would have been great if it was."

Pros: "Quick Boarding Awesome staff"

Cons: "food options"

Cons: "Delta comfort works especially for one who is handicapped"

Cons: "We were already very delayed, the flight crew was not nice"

Pros: "Timing was good"
Cons: "Plane was too small. Attendant was almost nonexistent."

Cons: "Too much delay - departure was planned on March 15 @ 7 pm and take off happened on March 16 @ 12pm - a complete failure!!!!"

Pros: "Accurate arrival time"

Pros: "Snacks were good. On time."

Cons: "The airport."

Cons: "Delays due to Democrats not making deal"

Pros: "Boarding was easy, plane clean, snacks good."
Cons: "Small plane but that’s not really fixable"

Pros: "Nothing"

Pros: "Fine, courteous"

Pros: "The comfort the professionalism of the staff everywhere I went"
Cons: "Little pricey on rental and hotel."

Cons: "they did not serve food in my section at all."

Cons: "dirty plane"

Pros: "More room and comfort than American Airlines."

Cons: "Rude to passengers and then went to the back and loudly complained about other passengers. Very unprofessional."

Cons: "The new "class of service" rules are really awful. "Pay for privilege" is terrible customer service."

Pros: "Everything"
Cons: "No chicken sandwich."

Pros: "Arrives earlier than scheduled, no wait time on runway taking off or getting to gate after landing. Rare to not have these delays occur in some form every flight...excellent"
Cons: "Nothing, the flight was a rare perfect 10/10"

Pros: "The flight left on time and landed 15 mins early. Staff was nice and attentive."
Cons: "The organization for boarding in zones."

Cons: "Bad information about delays"

Pros: "Mobile entertainment was great and the crew was lovely."
Cons: "Our flight was delayed, which is a understandable part of travel. But what made it worse was that we didn’t have any visibility on our actually departure time. We were first told our flight would be delayed an hour, then the departure time was moved up 40 minutes without any clear messaging. We caught an email from Delta, but if we hadn’t, we might have missed our flight. The plane was also abnormally loud on board, and the air pressure seemed to fluctuate throughout the flight, making the experience uncomfortable."

Pros: "Good service, more leg room than American Airlines."
Cons: "Everything was good."

Pros: "Customer service"

Pros: "A simple and pleasant experience!"
Cons: "Everyone was professional and polite."

Pros: "EXcellent"

Pros: "The almonds and Fresca"

Pros: "All went smoothly ."

Pros: "Comfortable temperature in cabin!"

Pros: "Everything, confort, pilot's comunication..taking different route to NY to avoid weather, and wind problem."

Pros: "Left ontime, arrived 30minutes early."

Pros: "Pretty much nothing"
Cons: "Delta. They just hate their passengers"

Pros: "nothing"
Cons: "I will avoid the airline at all costs"

Cons: "I told you my daughter's birthdate, you know her age, don't require me to call you and wait on hold for 30+ minutes for her to not be seated by herself."

Cons: "No good food options just peanuts and drinks"

Cons: "Everything was ok"

Pros: "Wonderful"

Pros: "There should atleast one checked luggage"
Cons: "Too expensive and baggage charge is additional which does not make any sense"

Pros: "Polite attendants."
Cons: "Overall look of aircraft is poor. Ac Outlet was not working. Snacks were terrible. Dirty."

Pros: "COMMUNICATION FROM PILOT"
Cons: "LGA DELAYS AS USUAL."

Cons: "Sun country did absolutely nothing in regards to protecting their passengers from COVID. Delta was absolutely amazing and I was soo impressed with the extra measures they are taking, sun country should definitely take notes from Delta. As for sun county I will not be flying them again anytime soon, unless they are able to improve their policies on covid."

Cons: "Be on time next time"

Pros: "At the wrong gate for a while they saint change it on the monitors I was on the other end I keep hearing my location on the intercom, but the monitor stated I was at the correct gate."
Cons: "Change the gates"

Pros: "Everything"
Cons: "Nothing"

Pros: "Love the how comfy the seats are and the USB charging ports at each seat."
Cons: "Airfi could’ve been better. It didn’t load any movies for me at all. I got frustrated and just went to sleep."

Pros: "The trip was as to be expected. The low cost was the absolute best thing about this trip. If the cost is going to be that affordable, I will definitely take more trips with sun country and recommend it to my friends and family."
Cons: "The only issue w/the flight was that we sat on the tarmac for about as long as the flight took. There was something going on at the gate we were to arrive at, and that left us on the tarmac for about 45 minutes or so. Then there wasn’t very good air flow. Should’ve had an alternate gate."

Pros: "it was a direct flight"
Cons: "allowing to check bags in late. didn’t allow us to & made us take our bags thru TSA. We told them that we had liquids in there & would need to check them in at the kiosk bc tsa would throw them away. They said “it’s okay, just let tsa know we said it was ok” tsa threw our stuff away & lost a lot of"

Pros: "Flight attendants"
Cons: "Comfort"

Pros: "Check in was easy and quick"
Cons: "Plane could have been cleaner. Price is ok, but not as good as it seems once you add luggage."

Cons: "We were unable to check in with SunCountry .. very frustrating!"

Cons: "TV and music would be nice."

Pros: "The crew were super nice even though we were a little late leaving, we made up time."
Cons: "For a stripped down airline I was still very pleased with the trip. It really reminded me of a Southwest Airlines."

Pros: "Crew was great!"
Cons: "I didn’t realize I had to pay for a carry on"

Pros: "The crew was absolutely wonderful And seat was the most comfortable ever"

Pros: "Crew friendly, enough leg space"
Cons: "Internet access"

Cons: "No updates and it was delayed an hour then took a bus to the aircraft that was about 100 degrees while the driver texted. Terrible would never fly again on sun country"

Pros: "On time"
Cons: "I had a small gym bag that had to pay for, to bring it on the plane with me"

Pros: "It wasn’t a full plane."
Cons: "Was put at wrong gate. My aunt was wheelchair assisted and was put on pushed through during regular loading. And last but not least. On top of buying the ticket to fly to Vegas. We had to purchase the seat we sat in on the plane. Isn’t that what the ticket was for in the first place. A seat on the plane"

Pros: "Not a packed flight"
Cons: "I paid for my seats"

Cons: "Hidden cost. Late flight. Had to take bus to the plane"

Pros: "Being able to set with my Wife"
Cons: "Had to upgrade to first class to set with my wife. Seats were not assigned when we booked the flight."

Cons: "No WiFi"

Cons: "We ran into a combination of traffic, parking, and other issues that drove us to arrive at our check-in at 7pm for a 7:40pm flight. We were not able to check-in given the 45 min rule. NO WHERE in our email did it say there was this rule nor were we prompted or told to check-in prior to our flight online. There's no suncountry app for check-in that we could find (only a visa one). We booked through priceline.The flight hadn't even started boarding and we were not allowed to check-in. We were re-booked on a flight that left two hours later, but that flight was delayed 3 hours. The whole thing essentially took one full night of paid hotel and fun in Vegas away costing us over $200 just in hotel plus we spent an extra 5 hours in an airport that didn't have a bar open past 9pm."

Pros: "Friendly gate staff Friendly flight attendants Seats bigger than Spirit Airline's Just $15 for an upgraded 6th row window seat Accepted my carry-on bag free, without measuring the the wheels as part of it's measurement. Note: Spirit always accepted this same carry-on for many flights over the years, but didn't on this same trip to my location. ( This Sun Country trip was on the return flight. )"
Cons: "Really nothing"

Pros: "Great service & great flight"
Cons: "None"

Pros: "Generous with size of carry on. Staff pleasant"
Cons: "Would like a small snack included"

Pros: "We were giving complimentary drinks and the first class meal because there were only twelve passengers and none of us upgraded to first class so they had 12 Meals available. They really did make up for the bummer that the 5 hour delivery caused. The staff was incredibly friendly and accommodating. They even let us go sit in the first class seats which were very comfortable"
Cons: "We had a unexpected 5 hour delay due to a mechanical issue"

Cons: "The plane was hot the air conditioning was not turned on which made it hot and uncomfortable."

Pros: "Friendly staff"
Cons: "Delay with takeoff waiting at the gate inside of a very warm plane"

Pros: "Freindly check in."
Cons: "Cabin crews. Looks like they are either tired or lacks interest in their profession."

Pros: "Minnesota was beautiful this time of year! The flight itself was typical, similar to flying Southwest. Boarding moved. The crew were average, nothing above and beyond. Overall decent flight, but then we got diverted. Some positive shout outs to those who worked to make an unfortunate event better: Texas Aero Services and the 20 year olds at the desk were given a challenging and difficult situation which they would not be expected to prepare for and did a decent job. It was a tough spot for them and what Sun Country did to them was extremely unfair and unprofessional. These young men gave credit to the dispatcher at Sun Country who attempted to call up to the CEO, unfortunately he was not empowered enough to take care of the situation. Several star players here, but the team failed. Thanks to Waco Police and the staff at Whataburger for spinning up hundreds of meals in short order beyond the midnight hour. Thanks to KWTX, WFAA, KARE for picking up this story. Finally, to my fellow passengers, I'm sorry we all had to go through this, but to those who were kind, helping, and shed light on this event, thank you. God bless!"
Cons: "Our flight, Sun Country 550 from MSP to DFW diverted to Waco, TX. While unfortunate weather diverts happen, the airline failed to own the situation. The airline was ad hoc and did not have a plan to take care and comfort customers in an unfortunate event. With the lack of communication, I am concerned how this airline would respond in an elevated scenario. Media: http://www.kare11.com/mb/news/sun-country-passengers-stranded-in-waco/459314288 http://blogs.mprnews.org/newscut/2017/07/sun-county-passenger-we-just-want-to-be-treated-like-human-beings/ http://www.kwtx.com/content/news/Around-100-passengers-stranded-at-Waco-Airport-436280323.html We waited on the ground for hours, standard, but it went off the rails when after the order to deplane. The pilot told us we had the option to deplane. After he stepped off, the flight attendant provided conflicting direction that we would all deplane and there was no option to deplane confusing passengers (crew coordination, who's in charge?). Maybe an hour later the plane and crew take off leaving all 150+ pax at what was essentially a closed terminal. Sun Country left no representation on the scene. (lack of leadership and communication). Local law enforcement and the general aviation terminal staff picked up where they could. Sun Country made valid statements with respect to FAA/TSA regulations, but they also blamed the local shuttle company for "not cooperating". The company repeatedly deflected ownership. With regards to ground transportation, we expected that it would arrive within a reasonable time (30 minutes) after deplaning. That turned into hours. I understand bus drivers have a certain fee for getting out of bed at 2AM. Sun Country, as some of us were getting a little stir crazy, I was able to call a local 24/7 hour limo service. They could be at the terminals in short order. For $750, we would get 1 limo, 22 pax from Waco to DFW. Speaking with them, moving 150 people was fairly simple. Sun Country, please try harder. For your new CEO, study this incident and you can see what you need to fix at your company. The most tragic thing I witnessed was a pregnant mother, with lap child experiencing morning sickness in front of everyone at the terminal. What angers me is no one from Sun Country was there to see or comfort her. Those people were in bed or unavailable. There were multiple failures here. In hindsight, it may have been better if the pilot refused Waco and requested Austin where there would have been TSA staff, a standby crew, or more reasonable accommodations. Sun Country could have some contingency contracts with local ground transit companies. There's a lot this airline can take in from this experience to improve themselves, let's hope they do. I would like some consideration for this terrible experience and if this airline cares about its image it should reach out to all flight passengers to apologize and get their feedback to so they don't muck it up again."

Cons: "Flight attendant tried to stop from going to the bathroom prior to closing of the door. After going to the bathroom the door was closed 10 minutes later."

Cons: "Boarding was awful - they were all over the place! Board from the back - then the front! Lots of chaos!! awful experience! And seriously - no peanuts or snacks for free? Ugh!"

Pros: "I went from Minneapolis to Vegas in 3 hours which is way better than a 24 hour drive."
Cons: "No snacks."

Cons: "I booked the flight because my previous flight (Spirit airlines) was cancelled very last minute. I booked this flight and then was informed that it was delayed more than 3 hours. I was unable to work with another delay and was forced to cancel this flight within hours of booking it. I was charged $15 to cancel the flight. So I paid for a flight that was sold to me and not on time and then charged for cancelling it within hours. This was incredibly disappointing."

Cons: "Cabin temperature was too warm for the entire flight, I asked the flight attendant to adjust the temperature lower. The temperature remained the same, seatmates were also complaining. We cannot remove clothing when hot but can add clothing or blankets when cold."

Pros: "Minor issue with a seat stuck in the reclined position to start, but we arrived with an otherwise adequate and routine flying experience"

Pros: "The room between seats was great. The crew was friendly and helpful."

Pros: "Good service!!!"
Cons: "Pop is complimentary but still charge $8 for a shooter of liqueur!!!! Just a little steep in price"

Pros: "Sun County is consistently on time, the planes are spotless, and the crew helpful and kind."

Pros: "I got there"
Cons: "Waiting for 2 hours for them to fix a part. And being Late"

Pros: "Good price on tickets"
Cons: "Wish I could have picked my seats after I made my reservations I had to go to sun countries website and figure out how to pick my seats"

Pros: "Larger overhead bins. Pleasant and helpful staff."
Cons: "Plane was 45 minutes late in take off custom check and mostly waiting for late passengers."

Pros: "The flight attendants were moderately polite"
Cons: "The flight was 8 hours late. The stated reason "weather" was not credible and we not informed. There was no offer of a meal or any other accommodation at all. I will NEVER fly Sun Country again!"

Cons: "They waited too long for passengers getting through customs they told us. Therefore we landed 1/2 hour late."

Pros: "Full flight, checked my carry on for free, both ways. The MSP ticketing agent was very friendly and got me a great seat."

Pros: "Staff was very nice"
Cons: "Landing was rough"

Pros: "Smooth boarding and deboarding"
Cons: "Attendants were not friendly"

Pros: "The plane looks old- phone jacks loose , no entertainment available"

Pros: "There was none"
Cons: "Everything"

Pros: "Everything was great. Fast flight"

Cons: "We should have boarded later if weather was not ok"

Cons: "No beverages available to even purchase ! Ridiculous!"

Pros: "Yes everything was great"
Cons: "Nothing everything was great"

Pros: "Nothing"
Cons: "Nothing"

Cons: "Not delayed"

Pros: "Equipment issue. Delayed"
Cons: "No failure, more constant communications."

Cons: "We had to wait for an hour on the runway until we could approach the gate"

Pros: "Seats were comfortable enough to sleep for a few hours"
Cons: "The ac in cabin could have been a lot colder"

Cons: "Seats are narrow and no leg room"

Cons: "My luggage was delayed. I received it the day after"

Cons: "The seats could be bigger."

Cons: "Need to have handheld device to watch entertainment. Terribly uncomfortable. Delay getting out of Dallas."

Cons: "See above"

Cons: "Entertainment is becoming too complicated for us old heads. Food, I still resent having to pay for something that is ed to be included in my fare."

Pros: "Free tv to distract me from my state of misery"
Cons: "Too warm on flight. Was so nauseated the whole time."

Pros: "Crew, check in crew and captain keeping us informed about flight changes. Leg room."

Pros: "We arrived 40min earlier than expected"

Pros: "Easy check in and Boarding"

Cons: "Poor food choices for vegetarians"

Pros: "boarding and checkin bags"
Cons: "Co-pilot didn’t Board the plane and flight got delayed for 2 hrs. Most probably AA knew that co-pilot didn’t arrive and they still boarded everybody only to be left stranded on tarmac. that’s totally unacceptable. And we all could have waited in the terminal. Hope they fix that problem for future purposes. Similar major delay by 6 hrs with a previous travel and they finally cancelled the flight. It’s just getting worse with AA delays."

Pros: "not much"
Cons: "3 1/2 hrs late departing dfw, and luggage missing, found and delivered the next day."

Pros: "Didn’t care about passengers comfort. Never turned on the AC."

Cons: "Gluten free meal not provided as requested. Entertainment totally lacking."

Pros: "Same size and capacity flight, my instrument was not an issue."
Cons: "For the love of god American Airlines you can’t have one person threaten to arrest you for trying to carry a guitar onboard and then someone else on a flight two hours later personally assist you in packing the same guitar into an overhead."

Cons: "Delayed for about 45 mins"

Pros: "The boarding was efficient. The service was fine. The pilot was informative."

Pros: "Fast booking"
Cons: "my flight was cancelled. I got a call earlier today that I was rebooked to an earlier flight. I had to rush out of the hotel to return the car. Flight was delayed for another hour."

Pros: "Have not been in that flight yet...."
Cons: "Didn't make the flight due to cancellation of prior flight"

Cons: "No entertainment. Everything got somehow disconnect d. No one could reboot it and there was no explanation or concessions given. The staff were not forthcoming. The flight also took incredibly long to land. The landing was very bumpy like the plane slammed into the concrete."

Pros: "The flights were on time and the staff was very friendly."

Pros: "Flight was on time, crew was friendly."

Cons: "See above - I never went from Dallas to London."

Pros: "The crew was very welcoming."
Cons: "The weather caused a bit of turbulence."

Pros: "Immigration in Dallas was amazing, so quick and no fuss."
Cons: "If you are running late you might struggle to get from terminal to terminal"

Pros: "Same as above"
Cons: "Same as above"

Pros: "Early arrival"

Pros: "movie."
Cons: "a little loud in the cabin."

Pros: "Great flight. Nice airplanes and friendly hostesses."

Pros: "On time, no issues, friendly and professional staff."

Pros: "I was just happy to get a flight out early the next morning when my Thursday afternoon flight was cancelled."
Cons: "I ended up in a middle seat due to having to be rescheduled, but it was still comfortable."

Pros: "We boarded the flight pretty quickly"
Cons: "This elderly woman took long to put her baggage above so someone that was sitting a row behind my seat decided to take all of the overhead bin space, he definitely did not have a carry on size luggage and I feel that would have never happened if tsa would have noticed his carry on was too big"

Cons: "Because it was a day later!!!"

Pros: "Movies"
Cons: "These new airplanes are AWFUL. The storage under the seat in front can barely fit a backpack, and if you're over 4 feet tall you'll hit your head trying to get anything off the floor or out of a bag. I could barely store my book in the seat pocket in front of me. Looks like this is the new face of flying with this awful airline."

Pros: "Allthough is was I bird strike, y'all handled the delay good."

Cons: "I have no made it to New York yet."

Cons: "Once again the boarding process was a mess. No clear directions given on when groups should board so everyone from every group bombarded the gate. This slowed down finding overhead bin space and getting seated for everybody. Delayed everything when there was such an easy solution."

Pros: "Efficient flight. Male flight attendants were welcoming and warm."
Cons: "My entertainment video was not working. Plane was nice and roomy."

Cons: "Not flying."

Pros: "Being able to have my own individual entertainment. Staff handled the situation at hand with dealing with everyone's frustration pretty well."
Cons: "That we had to wait for a pilot to show up for the original pilot fidnt show up for work. Then had to deboard just to get back on 15 minutes later as too many people wanted to get off, which delayed take off."