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The flight was delayed for 2 hrs. Because they didn’t have a crew to fly. And it is not a first time for klm to do that. Last time they cancelled my filght and rebooked me 3 days later. Not reliable airline
The flight was delayed for 2 hrs. Because they didn’t have a crew to fly. And it is not a first time for klm to do that. Last time they cancelled my filght and rebooked me 3 days later. Not reliable airline
Booked connecting flights with KlM. My serving flight was the furthest part of the airport. On arrival in Zurich. My two cases arrived but only one carry on belong to my son. His three suitcase didn't arrive. After enquiring we discovered they were still in Amsterdam. We landed at 11.12. We eventually left the airport just after one.
Overall a good experience. We were disappointed when we had to check our carry on due to the plane being full. KLM hadn’t notified us and we had valuable items in the carry on but they still made us check it. Some of the food was great and some was mediocre. Crew is really kind and funny.
The worst airline. Cancelled flight 30 min before boarding and rebooked on flight after 3 days.
It was nice to be on a legacy airline, people try at least.
Mostly fine. Minor delays departing and arriving. Quite a cramped plane, not so much as regards legroom but very narrow seats. Quiet nice food. Non-working USB charger. Flight attendants were helpful but not particularly proactive — one had to work to get their attention (but all was fine once they notice you), very Dutch style:)
The flight itself it was great nice food the crew were very nice and helpful, Checking in from Birmingham wasn't great long queues for bag dropped, And I had my hand luggage case taken away from me even though I requested to have it with me as I had breakables items. I was told I can not because of the length of the flight with no explanation at all no options was given for me to take my fragile items out of my case it was taken away with hold buggage I find the staff member who was checking me in very unpleasant !! Can we please be advise if the rules have changed about the the carry on hand luggage it will be easier to be advise on booking your tickect if we not allowed to take the hand luggage with me. Overall I had a good flight .
The plane was clean and the staff was friendly. Food and drinks as expected on international flights. The entertainment system was old style, with a pullout controller, and selections not as extensive as on other flights.
I requested wheel chair assistance , it was confirmed via email that inwoood get it but I didn’t get it . The last leg of my trip to Nigeria was the worst.
Amazing KLM service and brilliant economy comfort seats. Well worth the extra.
Operated by American Airlines. Very chaotic and the crew was bit rough responding any enquiries. Restricted leg space.. Qatar would have been better
Qatar airways from Doha to guangzhau was excellent big bird Boeing 777 more room and smoothly flight, I Love it
It was good no problems made it on time for the next flight overseas!
The made us waiting and held our passports and boarding pass making us miss our flights
Not impressed. Only allowed one carry on on such a long flight.
The flight was good but my neighbor had the vent open full power for the whole flight and because the air was blowing from the side instead of from the top and I got very cold and ended up with a sore throat.
Bad experience with the delay n long wait time for connecting flight after missing the connection flight from Doha.
Wore experience due to delay and took me 3 days to reach my destination.
All over with Qatar airlines my experience was really bad due to delays and then putting me on different airlines and after 8 hours of wait I had to listen to their is no plane to fly for another 24 hours. Wore experience ever.
Excellent will be flying again in May with Qatar. to Botswana.
Excellent service and comfort from the moment you check in. Flight crew is hyper focused on making passengers comfortable and at ease. It’s like a flying hotel!
Only chicken as a meat dish through out the flight
Nothing really was great as such. Seen other no name airlines perform better.
Quality of service on board was very inconsistent. FA service primarily seemed robotic and they barely engaged with passengers
I’m unclear why I had to pay extra for assigned seats as Turkish airlines did not honor the seating. We were placed across the aisle from each other on TK 34, and were seated behind one another on TK 694. Because my name was misspelled on e-ticket (Klawiter, instead of Klawitter) I could not log onto website to get the connection gate number in Istanbul. The monitors in the airport were a jumbled mess 1/2 Arabic and 1/2 English.
On line check in needs a lot of improvement. I tried and gave up.
Food not good, flight attendants not the best, not accommodating very ruff
the female flight attendant was racist towards me. I could tell she treated the two other passengers next to me with more softness.
Oh my god! For an13 hour flight they serve you food just one time. Also don’t be thirsty they give you a little small cup of soda to drink. They seem like their goal is to feed you one so they don’t have to be bothered with you. It quite surprise for such a long flight there are several times to eat at least three and the food was well lackluster. The food and lack of offering drinks which were always hot no ice provided.
We were traveling first class. Checkin counter lady and her manager, both were in bad mood and did not treat us well about checking in the handbag. The gate agent took care of it right away. I travel Turkish twice a year in first class. No one has ever refused to check in the hand bag. Not sure, why this agent and her manager refused. Everything else was excellent.
This flight was delayed multiple times and eventually canceled around 2-3ish. Original take off time was around 10:30am. By 3, there were no other options out of Houston, so stuck in Houston for from 3pm - 11am the next day.
The plane was dirty and the in seat air wasn't blowing as planes usually do.
There was a group of school age passengers that were very loud and unruly with their chaperones were no where to be found.
On time every leg of the journey and exceptional staff at counter, gate, and on board. I haven’t travelled in US for a long time and was genuinely surprised how pleasant this was.
The delays (5 hrs) were a comedy of errors, and the multiple safety issues encountered were very concerning.
Trip was smooth bumpy from the wind but no issues at all the crew attendant was very pleasant and had great customer service
I liked everything about the flight. The service was excellent!
The customer service was excellent! Check-in, baggage check-in, boarding, the flight went very smooth.
Delayed a day due to snow storm. Was upgraded. That kind of made up for significant delays from FLL to COS with no compensation or acknowledgement.
The Polaris experience is top notch. From departure lounge to arrival lounge. Everything was top notch. One of the best first class experience
I missed my connecting flight due to long lines at security and immigration. Need improvements
Food quality is deteriorating each time, last year was very good. I avoid the plane food lately.
Been flying on various airlines, all over the world, for 50+ years. The food on Brussels Air was easily the worst I ever endured.
I felt the overall quality of the plane and food service was less than that of their partner airlines, United. An example was wine was served in paper cups in premium economy class. There was no real silverware, napkins or a welcome kit other than a pillow and blanket.
Boarding time was a bit slow causing the flight to not leave right at 5 pm,but other than that it was fine.
More than one hour detail with no explanation and no compensation
my husband's monitor did not work. there was a visibly ill family in my husband's row.
There was a two hour delay because of incompetence in scheduling fuel truck. Further, upon arrival in Roanoke, hand baggage was sent to baggage claim. We carry hand baggage because it contains valuable or sensitive materials that we do not want going through the baggage system. This is very poor and United needs to perform better.
Dallas/Fort Worth Airport (DFW)United States
Rwanda - Dallas/Fort Worth Airport