Delayed flight, all passengers were made to wait for 40 minutes in a small pre boarding area without regard for social distancing, no one to organise boarding as a result of which there was a rush for boarding once the gates were open
Cons: "The seat was not comfortable in the flight from Toronto to Abu Dhabi. I was served wrong food. The food was tasteless. The crew was giving on half glass of water when asked for. It felt as if they were scared to give water to drink"
Pros: "Reasonable comfortable"
Cons: "Wider seating would be great"
Cons: "More comfortable seats."
Cons: "My wife had a drunk passenger sitting next to her and the crew did nothing to stop the man from misbehaving.....what can I say to this inefficiency ??? I choose to not travel with ETIHAD ever again."
Cons: "Need more leg room even for regular economy seating"
Pros: "Same as above"
Cons: "Same as above"
Pros: "Everything good"
Cons: "Nothing really"
Cons: "Flight delayed Baggage lost & didn’t receive upon arrival"
Pros: "Seat was good."
Cons: "We lost an iPad on the plane and I called and filled a o several times it absolutely no response. Very disappointing."
Cons: "There was a airplane change that delayed the flight by 4 hours. No compensation was offered. Entertainment volume was too low even at max level"
Cons: "It’s an old flight with improper seats and seating arrangements ..flight has dull ambience.the food menu most of items were same as of my losangles abudhabi flight .."
Pros: "E box movies , longer leg room"
Cons: "Nothing I love Etihad"
Pros: "Comfo seat"
Cons: "Too ismail for the seat"
Pros: "It was on time and got thru us customs in Abu Dhabi"
Cons: "Service, seats, food"
Pros: "was easy to find connecting flight info."
Pros: "I reached safe and the flight was smooth with minimal turbulence. I did not interact much with the crew but they did their job as usual."
Cons: "The food was not good. I had ordered low calorie and I got uncooked chicken and uncooked vegetables"
Pros: "Everything was fine, but"
Cons: "Frigid temps on board The snacks were sad"
Pros: "food was great!"
Cons: "Same crew not that friendly"
Cons: "Please, please, please Etihad, implement child-free zones on your flights."
Pros: "Staff are efficient."
Cons: "Food service needs to be faster due to length of flight."
Pros: "timeliness, in-flight entertainment, food"
Pros: "The flight and the food was good"
Pros: "Window seat for solo business traveler is nice; private. Crew were very attentive; and supportive when discovered a friend was booked in business on the same flight."
Cons: "Etihad no longer providing pajamas to change into for long haul flights when you'll inevitably be sleeping. There's no bedding provided to make the hard seats more comfortable for sleeping. Need more storage for personal items."
Cons: "From Washington to Abu Dhabi was terrible small sweats less room for leg's."
Cons: "Staff saw us a burden. They need to accommodate the needs of family with children who might need food at odd times."
Cons: "Short flight and hoarding"
Pros: "Seats were comfortable with leg space."
Cons: "Entertainment with regards to Holywood and regional movies should be upgraded."
Pros: "Everything, it was on time, the Crew was so nice, the food and beverage was excellent, I am grateful. I really Appreciate the airline."
Cons: "My bags didn't make it. I had to sit away from my husband as someone had sat in his seat and clearly wasn't going to move. You now have to pay to get an exit row like budget airlines and I had to go two days without my bag. Total nightmare. Then I couldn't recheck in to change seAts online. Food was disgusting."
Pros: "Everything was good."
Pros: "Blanket was provided."
Cons: "The crew attendant who checked me at Delhi airport informed that the flight to Abu Dbabi to Istanbul was a full flight and therefore the only option was to have a seat in the middle. However, near the end of my flight I went to the bathroom and noticed there were MANY open seats with more than a handful of people that had a whole row to themselves. I wonder where she got her information because what she shared with me was totally false and I am totally appaled. Also, very, very long lines to check in taking more than one hour to get boarding tickets. It is freezing on both planes."
Pros: "Great staff, very responsive. I was upgraded - i feel that Etihad Gold members are really respected making it well worthwhile showing loyalty to the airline"
Cons: "Nothing much of dislike"
Pros: "Only five movies in spanish including subtitled...."
Cons: "One of my luggage pieces was lost, and not found for 3 days. Filling out forms for the lost luggage took several hours."
Cons: "Etihad doesn't have a consistent baggage policy. The line manager at the checkin did not stand by the company. Not ready to give a written statement of what they told me at the check-in counter. Customers are held hostage with the inconsistent policies and what ever they relay to you, you do not have any option but abide by that or cancel the trip."
Pros: "The trip was late and the transite one left and they refused to componsate me neither by ticket nor money .. It was ahorrible trip i lost 4000 dollars for hotels and other ticket which is toooooo much"
Pros: "I wanted to cancel my flight ticket 2/3 days after buying it. I called vayama and they told me that it can't be canceled. I asked to reschedule the booking instead and they told me that rescheduling will cost me more than the price of the original ticket! Now I lost the money I paid! I will stop booking my flights through kayak going forward. I am not happy with the service and the policies do not make any sense. This was a waste. I am very disappointed. I had a serious personal reason to not to fly and nothing was taken in to consideration. I will pass this to all people I know."
Pros: "Food and hospitalityu"
Cons: "Seating was too narrow"
Cons: "We were forced to sit in the aircraft after boarding for nearly 2 hours as the ground staff waited to load bags from delayed connections."
Pros: "Crew service was OK,"
Cons: "They make too much fussy about the ledge weight even it was few Lbs. over. they select the worse sits in the plane for my family. Very last row of sits. the worse site in the plane. even though we were the first in the line during the checking. This was the first time was with Etihad."
Cons: "It took a very long time (more than one hour) for my baggage to come in spite of the fact that I travelled Business Class. And that has been an on-going issue with Etihad."
Pros: "Flight attendants very nice and presentable. Food good with real silver ware."
Cons: "I was charged $600 to postpone flight after I found out I needed a VISA to fly to India. Initially I was told the cost would be $100 ad then it ended being $600 for both me and my husband which I found outrageous. There should be something that flags you as soon as you book the flight that a VISA is required in order to fly to India."
On time flight, baggage came out fast. Overall good experience
Bag check is not as smooth as can be at CST Terminal 2. Passengers are advised to print out and attach boarding passes at home in a bid to avoid crowding at self-service kiosks given the Covid-19 public health crisis. However attendants then say tags need to be re-printed at the counter as the ones provided by the airline at the airport are more secure. While the check-in process is aided by the helpful staff, Indigo Airlines could do a better job of providing more self-service kiosks and clearer guidance during the online purchase process. Suggest calling ahead to confirm situation on the ground.
Cons: "In Kiwi i couldnt add extra baggage weight. I had to pay extra in the baggage drop in"
Pros: "I liked the fact that it was a direct flight"
Cons: "Little more customer satisfaction"
Pros: "Seat felt very uncomfortable and as though it was about to break! Very cramped."
Cons: "The website does not describe baggage allowance clearly as compared to other airlines. It lists “excess baggage weight” but not the 15kg limit. The choice of 15kg as the limit is a BIG problem for international travelers who may be coming for longer stays. Air India has a much friendlier policy for checked and carryon baggage and I would choose it by far. We were charged for every kilo even though prepay options online were not user friendly. 4 thumbs down, way down."
Pros: "First flight from Goa to Mumbai was pretty good, I even scored an extra large seat. Boarding was madly chaotic though"
Cons: "Priority boarding for parents with kids."
Cons: "Co passengers"
Pros: "Punctuality, cleanliness and the professionalism."
Cons: "No comments."
Cons: "Denied boarding. Needed to make it to another flight in Mumbai airport. Need a visa just for transit to my next flight. Disrupted all my travel plans. Had to buy new tickets. Would like a full refund."
Pros: "Flight attendants were the best and very friendly"
Cons: "Not much, on time flights and friendly flight attendants"
Pros: "Very new aircraft . On time"
Pros: "Crew was good."
Cons: "Seating could be better. the cushions would come off"
Cons: "Very dismal performance.Copilot was missing in the last minute. incorrect baggage weighing scales.had to pay extra. Plane delayed by 4 hours almost missed my international connection. Very very stressful and unprofessional expression especially. Absolutely would not recommend this airline."
Cons: "Flight was delayed by 15 mins and there was a gate change which was a complete surprise."
Cons: "Worst crew. Very arrogant"
Pros: "Absolutely nothing !"
Cons: "The pilot were absolutely amateurs ! Altitude descend felt more like a nose dive ! Approach to mumbai airport was so rough and that we thought our lives were at stake !"
Pros: "Amazing crew"
Cons: "Check in swiftness"
Pros: "Ground reservation and check in crew were amazing."
Pros: "On time, comfortable seats, friendly crew."
Cons: "Legspace for passengers"
Cons: "In hurry to turn around aircraft, the tray table and aircraft was not cleaned. Boarding started and passengers were made to stand in queue even before the aricraft was cleaned, causing avoidable inconvenience."
Cons: "Flight delayed and no info"
Pros: "Air hostess service and flight timings"
Cons: "Boarding process can be improved. Clarity of announcements from crew needed as well"
Cons: "Nothing to remark"
Cons: "Seats do not recline at all. Worst seats I’ve had in an airline."
Pros: "The crew and the boarding was sufficient."
Cons: "Seats were not comfortable, the snacks were marginal."
Pros: "Very smooth trip. Efficient control"
Cons: "Boarding was late so flight was 20 minutes late at Delhi"
Cons: "Flight was two hours late"
Pros: "People taking care are nice lot"
Cons: "Flight was delayed"
Cons: "The plane was full of mosquitoes. The crew had not heard of mosquito repellant, and were unable to do anything to help passengers."
Pros: "The airline was just fine."
Cons: "I was charged $100 for a checked bag when I was told by the airline that I could easily have two free checked bags with the fare that I paid. When I tried to get a hold of Kiwi I got no response. Also, the airline wanted another credit card number which was not mine. It was a very frustrating experience at the counter. Kiwi has questionable practices"
Cons: "Flight missed & the passenger is traveling through bus from Bom to Hyd. Very Poor Service. Very disappointed. ☹️"
Pros: "Punctual and no frills flight, I would go again."
Cons: "Limited food option and choice Appreciate that’s it’s low cost airline, but is disappointingly poor on entertainment (inflight)."
Pros: "Excellent condition and on time."
Pros: "Help desk at check in counter. Such a supportive staff I have never seen. Helping at all moment."
Cons: "Nothing specific"
Pros: "I was seated in Economy area. The seats are very cramped up. Practically no room for movements. In emergency it can be really dangerous"
Cons: "Sufficient leg room"
Pros: "Despite the weather being really bad, the pilots ensured a smooth flight. Kept updating the passengers which provided comfort and prevented any potential panic."
Pros: "Overall experience"
Cons: "Over expensive food"
Pros: "The staff tried to be helpful, but they were not."
Cons: "I booked my flight through Kayak, which redirected me to Kiwi.com. They in turn booked my flight and sent me my tickets in an attachment that wouldn't open. When I tried multiple computers, the website said, system down. So I couldn't print my itinerary. Hence, when I got to the airport, they wouldn't let me in. After two hours of people telling me "No no no", someone finally figured out that kiwi had used some unique credit card number under my fellow passenger's name. I had struggled and argued for two hours. Finally someone knew and recognized the issue and helped us. In the nick of time, we were allowed on board."
Pros: "On time"
Cons: "Food choice"
Cons: "The airline was entirely too stringent on weight restrictions for luggage without consideration for long international hauls."
Flight delayed ...... You ask for coffee or tea ... they don’t serve you. And it happens many time in different flights.
This is a short flight. I was lucky there were few kids on the flight and it was quiet throughout the trip!
الركوب للطائرة كان سهلا، قدموا لنا اختيارين من الشطائر وقت الغداء، دجاج أو فلافل، لا يوجد شاشات للترفيه أمام كل راكب.👎 Easy boarding, they present two choices of sandwich at lunch time, chichen or falafel, there wasn't a screen ahead of every passenger. 👎
Pros: "Saudi Airlines"
Cons: "Cairo airport processing"
Pros: "The flying crew and flight itself was great"
Cons: "The boarding personnel and the luggages cares was terrible. I had probably the worst experience possible."
Cons: "The boarding process was so poor and clumsy that made the take off an hour plus delay. The plain was almost 10 miles away from the departing gate. Ground staff were unfriendly, rude, ignorant."
Cons: "Change the food which was tasteless and was only bread."
Pros: "Modern and well-equipped planes."
Cons: "Connecting in Jeddah is a mightmare."
Pros: "The new Boeing airplane. Business class is truly business class."
Pros: "Was the crew amazing and overall was good"
Pros: "I went to get my ticket at the airport unfortunately they said your ticket has been cancelled But i have no information about that Please contact me on +966502263227"
Cons: "Please contact me on my phone number +966502263227"
Pros: "Smooth trip"
Cons: "The electricity plug was not working so I couldn’t charge my mobile although it is a new plane and the hostess tried his best but no luck"
Pros: "Crew, and timing of flight"
Cons: "Improving the food and beverage selections."
Pros: "Nice and smooth"
Pros: "Crew is great"
Cons: "Transport through buses to planes sucks big time. They know it. Not sure it'll change anytime soon."
Pros: "The crew is amazingly kind. The seats on the flight have a good amount of recline and the entertainment system is good, though you can't turn off Arabic subtitles."
Cons: "I would not recommend flying through Jeddah. Any time there is terrible. The airport is not equipped to handle the volume. There is only one restroom for 3000 people, no seats. An attendant was using the bidet hose from the pit toilet to spray down the floors and the entire bathroom was wet."
Cons: "Pilgrims respecting people who are in flight"
Pros: "water cold"
Cons: "no need more time"
Pros: "Everything was good but delaying flight was very pathetic, it was 9 hours late and we were waiting on the airport since 7 o'clock with children. This was hurting"
Cons: "The best flight ever. Not much passengers, and that’s what made the difference."
Pros: "Service was great"
Cons: "All seems great"
Cons: "The crew was not helpful. We kept asking for many things but they don’t bring them from the first time. They gave me food as normal and when I opened it they brought my requested special food which should be given to me earlier."
Cons: "Everyone being first class lol"
Pros: "Take off was on time. Food was good. Crew was professional."
Pros: "Seat comfort and food"
Cons: "Drinks service skimpy - remote boarding a bit chaotic"
Cons: "Delay, 2 times"
Pros: "Upgrading my ticket"
Cons: "No thing to mention"
Pros: "Steward was helpfull"
Pros: "You left on time. You arrived on time. My luggage got to the other side. Nothing was lost."
Cons: "Your entertainment system needs to more interactive and controlled in each seat."
Pros: "The crew was very nice"
Cons: "The food is not that good for such long trip"
Pros: "Nothing but the food & the timing."
Cons: "Uncomfortable, uncleaned, bad smell, over priced for an economy class and a small narrowness plane and shortness flight. Hope it is improved next time for others; however, I won’t utilize this airlines in fact it is my country’s airlines."
Pros: "The short transit time"
Cons: "The transit process in both Jeddah and Riyadh should be better organized specially for Elite plus members"
Pros: "OUR RATINGS WOULD HAVE BEEN MUCH HIGHER,,BUT THE BAGGAGE HANDLERS HAVE BROKEN OUR LUGGAGE"
Cons: "OUR RATINGS WOULD HAVE BEEN MUCH HIGHER,,BUT THE BAGGAGE HANDLERS HAVE BROKEN OUR LUGGAGE"
Cons: "food on each flight was not the one requested/ Called the customer service and specifically told them that my mom (the traveller) is a vegetarian and while her journey to the US, she did not get any food, had to eat only fruits. They suggested the Hindu meal and i happily agreed, but the exact same thing happened. Hindu meal turned out to be non-vegetarian Indian food! Never ever would travel by this airline again... lesson for life! would bad mouth about this airline whenever I can!"
Pros: "Nothing as usual."
Cons: "Flight was 40 minutes late at departure airport. Missed up all the luggage in destination airport. Waiting long time for bus shuttle to come at the airplane."
Cons: "There are no variety in the food menu."
Cons: "The take off and landing was so difficult and there were too much pressure. The fly attendants were not very friendly with the kids."
Pros: "Really nice crew."
Cons: "Baby! It was tight. Very little wiggle room and the seats were super uncomfortable. Thank my lucky stars I only had to endure the flight for 2 hours or I don't think I would've made it."
Cons: "Delayed flight, departure time on airport screen was not correct."
Cons: "Entertainment system did not work in my seat. Food quality was bad"
Pros: "The crew were helpful The seats were far from each other The food was good"
Pros: "The staff are positive they really try to fulfill your requirements."
Cons: "the only difference between business class and economy is the size of the seat which was not very clean by the way!!!"
Pros: "The check-in staff were nice and accommodating. For a short flight we did get a box lunch which was filling."
Cons: "The plane has seen better days, paint was pealing off some places. The chairs were ok. The flight crew seemed annoyed at everyone."
Pros: "Mostly every things"
Cons: "Bus transportation to be elemenated"
Cons: "They did not even offer a vegetarian meal option."
Pros: "Extremly Friendly crew, good Lounge"
Cons: "unjustified Delay, no clarity when it will take off, 10-15min from announcement to closing doors, people were running espcially families."
Cons: "I missed my onward international flight due to this airline. They refused to take any responsibility and I am now stuck in Mumbai having to miss work, spend more money and get another flight"
Pros: "The plane noise level during flight was around 78db."
Cons: "No leg room at all for people above 6ft. I sat down n the guy in front reclined n crushed my knees. All food items u need to purchase. Price for an extra check-in bag was same as price of 1 ticket. Horrible."
Pros: "Boarding process"
Cons: "Comfortable chairs."
Cons: "More leg room"
Cons: "No Delays in flight......one hour delay is too much"
Pros: "Seats were ok. 300 one is too much to buy seat."
Cons: "Delay in boarding and flight"
Pros: "All good"
Cons: "The business class was cheap. Didn’t expect such poor quality."
Pros: "Crew was amazing"
Cons: "More options of food not the ready to eat ones"
Pros: "Flight on time and services"
Cons: "If we have usb charging option that cab be added advantage"
Cons: "seats are VERY TIGHT AND EXTREMELY uncomfortable. Its basically a old crowded bus in a 3rd world country."
Pros: "Flight was on time and with little hassle once in the air. Crew was polished and professional,"
Cons: "Shuttle bus loading to aircraft: chaotic and could be better organized. Bus arrived at aircraft, and had to wait as passengers were still disembarking. Not well thought out."
Cons: "Chaotic departure area with unclear announcements, often two simultaneous announcements. Found out at last minute we were in the wrong part of the area. Could easily have missed flight"
Cons: "No water was offered"
Cons: "The flight landed 2 hours later"
Pros: "Friendly crew"
Cons: "Delayed 40mins customers behave like they are on a public bus lots of pushing get impression it was first flight for many didn’t know they couldn’t stand when seat belt sign was on & applauded on landing. Check in was chaotic large family groups checking in so very slow & disorganised"
Cons: "Nothing as such"
Pros: "Very customer like"
Cons: "Poor customer service"
Cons: "Discomfort No food/water No entertainment Very very bad seats Only 2 toilets"
Cons: "- The flight onward to Ahmedabad went fine but the return flight got delayed by 2 hrs, one hour to get fly from Ahmedabad and another one to land as the Mumbai airport had heavy traffic so we kept flying for an additional hour waiting for an opportunity to land. Its effect was increased by the fact that it was late at night. In fact, we were using flight rather than train to save time and it ended up costing us 5 hours between waiting and flight. - There was no food available on the flight apart from food that one should buy at an extra cost."
Pros: "Clean & fast"
Cons: "Small seats, did not have food I wanted and took a long time to confirm."
Pros: "Stayed on plane whilst people boarded in Hyderabad. No delays"
Cons: "No entertainment"
Pros: "Wheelchair assistance was amazing. I am traveling with a broken leg and couldn’t be more grateful for the helpful staff."
Pros: "Trip was smooth."
Cons: "No problems whatsoever."
Pros: "Very comfortable waiting zone like a first class lounge"
Cons: "Very narrow and complicated security check"
Pros: "On time service and often friendly staff, particularly in airport at checkin."
Cons: "I paid for business class due to excess luggage. Business class isn't business class, really. But it saved me money in the end. food dismal."
Pros: "Food was ok and general cleanliness. Fast luggage retrieval"
Cons: "Flight delay"
Cons: "Flight was delayed by 3 hrs"
Pros: "Their aircraft are brand new and ground staffs are cooperative."
Cons: "GoAir schedule changes in a blink. Scheduled 1:05 pm then delayed to 3:0 pm then rescheduled 1:30 then again 2:05 pm. It’s total madness. Almost missed the flight."
Pros: "The truth by GOAir staff is not spoken they keep saying flight will come but it didn't and this happens twice. Other flight did iperarate and fly"
Pros: "I cancelled my flight because of delay and waiting for my refubd"
Cons: "Go air has no communication, no sense of responsibility giving different stories."
Cons: "Being late. Disorganized boarding."
Pros: "boarding was fast ... seating was nice .. service was good"
Cons: "Flight was delayed by more than an hour... no facilities at the airport"
Cons: "Business class is an economy seat up front. Terrible condition of planes - in particular the rest room is filthy. Avoid!"
Cons: "Knowingly delay was not flashed though mobile apps were showing delayed time correctly. On counter staff was giving correct time. But refuse to display No display of gate until boarding was midway Row wise boarding not followed Head purser on board was loud , brash , rude and curt to all Non apologetic to a delay of nearly 2.5 hours Cramped seats"
Pros: "The flight was for only one hour and it went by pretty quickly. The flight was clean and the crew was friendly as well. The prices were a little high but they were offering international baggage allowance so it was worth it."
Cons: "The initial boarding was a little delayed and we weren't informed that it was going to be that way. Ended up standing in the tunnel to the plane for 15 mins. The leg space was relatively less, but for an hour, very manageable."
Cons: "Non-existent leg space. Narrow seats."
Cons: "poor communication of delay as well as estimation of delay."
Cons: "Did not receive timely information about the flight delay (if I'd I could cancelled, gotten a full refund and flown on another flight right there, but the information came too late, even though they had it in advance.) Did not receive information about complimentary snacks (had to find out for myself Don't travel with goair if you have time sensitive single day travel plans."
Pros: "Crew was very good. Food was good. Flight arrived earlier"
Cons: "Boarding was not done via aero bridge and we had to use the bus adding to some discomfort and no special order for elderly and people with kids during boarding."
Cons: "Food and service not good in flight"
Pros: "I love having a legrest! Food was good, staff pleasant!"
Cons: "A little hard to hear the movie, music playing on the plane competed with the movie audio."
Pros: "Good legroom! And nice planes"
Cons: "The boarding at JFK was a disaster. No organization and no instructions from the crew. Felt like a free for all."
Cons: "Waiting time"
Pros: "Spacious seats with leg room."
Cons: "Some of the staff needs customer service training."
Cons: "No problem"
Pros: "I liked everything boarding was a bit late but all other services were excellent"
Cons: "Food was excellent and all in board services were excellent and crew did their jobs with a smile and so friendly"
Pros: "The pilot is excellent, smooth landing i didn't feel the touch of tires over the land."
Cons: "Boarding was too bad and not organized."
Cons: "the flight was delayed and the passage from Kuwait airport to hotel was very bad experience from Gate 9."
Cons: "Delay in flight and unorganized passengers boarding at the the gate."
Pros: "Food and comfort."
Pros: ".i liked the comfort and new planes"
Cons: "crew can be very unfriendly specially from Cairo and Kuwait to India"
Pros: "By taking the given bread and drinks"
Pros: "Newer Airplane with nice leg room Worth taking the Dasman lounge in Kuwait airport."
Cons: "Maintain schedule on time. Provide better customer service at Kuwait airport. Had too much attitude for the crew members on the Kuwait to JFK sector. Had a hard time staying away from the smoking area in Kuwait airport."
Cons: "Delays in both flights, no business access, not organized at all"
Cons: "At the departure lounge in Kuwait, we waited for more than 2 hours and the staff did not explain/announce the delay. I had to witness the plight of some passengers who could not go to the bath room for the fear of missing their place in the long queue. The return flight was delayed for more than 3 hours. Entertainment was the same for both onward and return journey after 3 weeks of break. Food, they missed our specific request for meals on our return journey."
Pros: "Boarding, crew was smooth and nice"
Cons: "A320 has no entertainment"
Pros: "There was nothing mentioned at the timeof booking the flight will land in shannon Ireland, it became a 2 stop flight instead of 1 stop flight.. My mother had to go through another round of security check in shannon. I will never book afain in kuwait airways..they are full of suprises.. Not the good ones.."
Pros: "All is well except boarding."
Cons: "As per our E-ticket, departure time was 19.00 PM. We reached at JFK at 15.45 PM, there we knew that flight time was 21.30 P, which were never inform to us. No sitting arrangement at airport, we have to wait upto 17.30P outside on the floor, being senior citizen we can not stand. flight was reschedule to 23.15P and finally take off at 00.30A next day."
Cons: "Flight was delayed and reached Mumbai by one hr. late. Because of that, I missed my further connecting domestic flight and end up with buying new ticket for domestic flight"
Cons: "Flight was delayed by an hour and half"
Cons: "Waiting time in Kuwait airport was very boring as no internet access available."
Pros: "Overall experience.Food was ok"
Cons: "We asked for Wheel chair.Kuwait did not provide facility on the Kuwait and Shannon airports.My mother had lot of difficulty at the Kuwait airport"
Pros: "The comfort in the seats and leg space was very good. The food was enjoyable and better than most flights. The staff was helpful as well. The price of each ticket was also extremely reasonable."
Cons: "Both flights were delayed for long times. The boarding on the 2nd flight was not managed well and resulted in a huge crowd and people rushing towards the gate at the same time."
Cons: "Didn't provide Blankets."
Pros: "First, the flights both ways ran late. I missed my connecting flight on one leg and reached home the next morning instead of a night before the other leg. The air hostesses were rude at times. There were no blankets for most of the passengers. Only a few got them. We had to specially request blankets for our kids but managed to get only one blanket for two of our kids together. There is no alcohol on board. Having it available for the long-haul flight has its own advantages. Overall, I would not fly in Kuwait airlines again."
Pros: "Upgrade to premium economy seat. Working TV with good selection of films."
Cons: "My mom was not offered a wheelchair at Kuwait airport inspite of requesting it days in advance. This was a real inconvenience as my 70 year old mom who has recently had knee surgery had to walk across terminals and board unboard buses unassisted.Moreover, people from kuwait were preferential treatment in boarding and in flight service."
Pros: "Food was excellent"
Pros: "Variety of juices available"
Cons: "My special meal was given away, one of the flights was physically missing seats and caused chaos."
Pros: "New planes, better trained crew than last year and convenient schedule and prices"
Cons: "They run out of blankets, crew is sometimes very rude and abrupt"
Pros: "You are allowed to have two bags (23 kg each) with new airplanes"
Cons: "The volume of the entertainment system was very low"
Pros: "crew was friendly"
Cons: "food wasn't that good"
Cons: "لم يكن تقديم الطعام بشكل مناسب في درجة رجال الأعمال"
Pros: "Flew on time and reached on schedule"
Cons: "Itinerary did not disclose stop at Ireland. It is important that number of stops are disclosed ahead of time while booking flights. I disregarded many other options to choose one stop flight. Food could be better."
Cons: "The three hour layover in Shannon, Ireland was a bad experience. Especially traveling with an infant and it was really tough. I was under the impression that the flight was directly from Kuwait City to NYC. Never again in Kuwait Airways"
Pros: "Check in staff were rude. Cabin crew were lovely on the other hands. The aircrafts need major cleaning. In flight entertainment system doesn't work."
Pros: "The flight arrived in advance of time"
Cons: "Poor quality of food - The choice of Menu was bad(especially on flight from Kuwait to NYC). Also the food was dry. (Imagine eating dry rice and dal) Entertainment was not working - the TV was not working. It was a big factor for me and my family especially on such long flights."
Cons: "Nothing works in the plane.. none of the switch works. None of the monitor works, crews god knows how they were even picked for this job. .. Plane had technical problem all through out the journey. It was old plane.. the only thing worked seems the engine and the wheels... The worst is the treatment this plane and it's traveller use to get on airport is more bad.. it won't get clearance. . It has to wait for 30 minutes for its turn. . Irrespective of kuwait, Ireland or jfk.."
Pros: "I apologies but I didn't like anything about it."
Cons: "The micro small seating, the bus transportation, the fact that I was on hold although I had my reservation and this took too long for the staff to arrange seats and fit us in, and the random seating, my mom had to sit between two random men, and I had to sit way back, there wasn't any seat selection options. Last time I will fly on Kuwait Airways, even though I am Kuwaiti."
Cons: "Not telling there passengers change of extra stop and giving milk to for little kids . Kuwait airline is so cheap."
Cons: "My parents are 70+ and they not provide wheel chair at kuwait airport."
Cons: "They didn't provide weelchair assist ."
Pros: "Absolutely nothing, everything from the service to the airline was horrible!"
Cons: "The tvs weren't working, the food was horrible and came with dirty utensils. The cloth of the seat was ripping. This was the worst airlines I have ever flown with and will never fly with Kuwait again. The flight attendants did not even make the security or safety announcement."
Cons: "Crew is unfriendly. No blankets.. Courtesy is missing. Not friendly to elderly nor meets or listen to their needs."